Excelsior Motor Inn

Location: 92 William Street, Port Macquarie, au

Star Rating: 6.8 Stars

Property Type: Motels

About this Property

Important Information

Policies

Check-in: 02:00 AM - 08:30 PM

Check-out: 09:30 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Express check-in/check-out
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Paid WiFi
• Outdoor furniture
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Shopping on site
• Television in common areas
• Express check-in
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Japanese garden
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Superior Room, Multiple Beds

  1 Queen Bed and 2 Twin Beds

  409 sq feet

  
  

  Layout - 3 bedrooms

  Internet - WiFi 25+ Mbps

  Entertainment - DVD player

  Food & Drink - Refrigerator, coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Iron/ironing board and desk

  Comfort - Climate-controlled air conditioning

  Accessibility - Grab bar near toilet

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Electric kettle
  • Bedsheets provided
  • No housekeeping

• Twin Room

  The well-fitted kitchenette has a refrigerator, a microwave, a toaster and an electric kettle. The twin room features air conditioning, a seating area, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Dining table
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Standard Double Room

  The double room features air conditioning, a seating area, as well as a private bathroom boasting a walk-in shower and a hairdryer. Meals can be prepared in the well-fitted kitchenette, which features a refrigerator, a microwave, a toaster and an electric kettle. The double room provides a wardrobe, a sofa, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Dining table
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Family Room

  The well-equipped kitchenette features a refrigerator, a microwave, a toaster and an electric kettle. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious family room. The unit offers 3 beds.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Dining table
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Deluxe Double Room with Balcony

  In the well-fitted kitchenette, guests will find a refrigerator, a microwave, a toaster and an electric kettle. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this double room. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Dining table
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

Guest Reviews

• Paul (10/5): Very comfortable and spacious - Very friendly helpful staff spacious quiet
• Karen (5/5): -
• Steven (7/5): -
• Mina (7/5): All good except incredibly noisy and inconsiderate people around -
• Dale (7/5): -
• Mellybear29 (7/5): Quick stay - Room was nice, price was great and only a short drive to town. Only there for one night though on an unplanned stop, so didn't do any exploring around. Off street parking was also available. The bed was a bit hard, but bearable.
• Mervyn (8/5): Ok - Location Shower soap dispenser was broken no soap
• Amanda (3/5): - Good location Very run down - overall dingy and aged, needs complete overahaul renovation. Iron cord damaged (wires exposed) Some power points in room not working No doonas on beds, only light blanket Hot water inadequate Water pressure inadequate Insufficient car parking
• Joanne (2/5): The windows were dirty and the front door looked like someone had tried getting in - 2 rooms It wasn’t clean
• Robert (5/5): -
• William (6/5): -
• Gibson (5/5): -
• Andres (7/5): -
• Angela (4/5): - It was clean Water pressure in the shower was very poor.
• Katie (5/5): - Location Noise of other incosiderate patrons no respect for people staying at the motel
• Adam (10/5): -
• Anne (7/5): Happy with location and price - Location Room needs refurbishing , noisy
• Sharon (5/5): -
• Erika (9/5): -
• Allana (6/5): - It was in a great location and room was a great size Looked clean was a older style motel had a mildew smell couldn't sleep, bed sunk in the middle, car parking very small and narrow garden over grown could hear noise in other rooms, couldn't wait to get out of there didn't feel safe
• Steven (10/5): Claen Tidy Excellent Location Value forMoney -
• Steve (6/5): Great location, very close to evrything. Comfortable. - Location was perfect, room clean & tidy. Ample off street parking. Water pressure in the shower was not very strong. Would be very difficult for the ladies to wash there hair.
• nivek (5/5): Staff were lovely, hotel is dated but tidy - Close to town Very dated, including bed and furniture
• Bethany (7/5): Better for a short stay probably - The location was great Not enough amenities given we had to ask every other day for a loo roll, found hairs in the bathroom and carpet hadn't been vacuumed
• Sandra (5/5): Not great. - Handy to town Very dated and rundown. Bed was very firm and uncomfortable. A lot of noise from guests and staff.
• juan (7/5): -
• Jennifer (6/5): Acceptaqble for what I paid. - The room/bathroom were clean and tidy. Bed very uncomfortable. Whole establishment in need of refurbishment.
• andew (6/5): Nice motel, condition as expected for price. - Nice old school motel unit. bed was partially collapsed. needs replacing.
• Rod (7/5): its ok for a overnight stay - Parking is very tight. Does not appear to have a carpark for every room
• PR (9/5): -
• Margaret (2/5): The general condition of the facilities at this motel are poorly maintained and not value for money - Location and site parking Several of the rooms appeared permanently occupied. The air conditioner fan was noisy and had to be switched off during the night. The shower nozzle was in poor repair and sprayed onto the ceiling. The incorrect toilet seat was fitted to the pan. The bed was hard and uncomfortable. The room and facilities are poorly maintained and I wouldn't recommend this motel to anybody.
• Harvey (10/5): - Friendly staff well treated and just a cosy and chill vibe will stay here again and recommend to others Only thing I didn't like was having to leave.
• Harvey (10/5): - Everything Having to leave!!
• anonymous (5/5): - Cheap, easy walk to city centre Dated and run down facilities in need of maintenance. Internet not working. Toilet cistern running constantly.
• Isobel Ann (8/5): value for money in downtown area - Very convenient for walking to main areas. Good value for money. a little dated
• Muhammad (10/5): Nice stopover - Host were very accommodating. Helped me with my booking changes
• Kathy (6/5): -
• lloyd (8/5): - Room comfortable
• Garry (9/5): -
• Shirley (9/5): It was great - It was clean and in a great lication There was nothing to dislike
• cathy (8/5): -
• Cheryl (9/5): We really enjoyed our stay and would definitely go back to this motel. - It was everything you would want in a motel. The staff were exceptional, the room and bathroom were perfectly clean. Great shower. There was everything you could want on a trip away from home. Great Location. The ONLY thing that could have been better was the comfort of the bed. It was Ok, but the mattress was too hard. I could have had a more comfortable sleep had the mattress been a bit more comfortable.
• Peter (9/5): -
• Philip (9/5): - Good location Toiletries not replenished .
• Kevin (8/5): Very good clean and tidy rooms for overnight stay, very good value rate - Welcoming staff, plenty of parking, very clean room Walking distance to food outlets A few items were not working properly and some areas needed repairing
• Carlos (6/5): -
• Julie (8/5): Close to everything . Easy to get to . Friendly . - Great position . Close to marina, beach and shoos and cafes . Friendly staff . Easy parking . Hard bed . Tv was stuck on one channel .
• Geoffrey (6/5): -
• Dwayne (9/5): -
• Jessica (10/5): -
• Kevin (10/5): -
• Carmel (8/5): -
• Frances (8/5): Relatively cheap clean comfortable rooms Internet will probably be better in the future - Nice location, very close to town. Big rooms, comfy bed, good garden outlook from my room. Clean and safe Parking very tight and difficult. Internet was rubbish. Couch in living area very saggy and uncomfortable
• Darren (8/5): - Close to everything. A bit outdated. Bathroom fittings loose and broken but did work.
• Julie (9/5): Walking distance to water , shoos, good cafes and bars . - Easy to find . Close to the waterfront and shops and beach . Friendly service. Easy parking . Dolphins and turtles in the water at the marina It could do with a bit of a renovation . No power point near bed to charge phone overnight
• Robert (6/5): - Location, Staff, condition of room
• Martyn (8/5): -
• Laura (7/5): - Clean and location No wifi wasn’t working
• Gina (7/5): -
• Hazel (8/5): - Clean, comfortable and lovely spacious room. Met all our requirements and good value for the money.
• Karen (6/5): -
• Thomas (9/5): - Internet was not working properly
• Melissa (10/5): Great location and staff will be staying again - Location was great central to everything. Was clean and comfortable. Lady in the office was such a great help nothing was an inconvenience for her. She was so lovely and will be staying here again. The only thing was the light from outside was a bit annoying all night through the window above the kitchen otherwise nothing to complain about
• John (1/5): I won’t be staying there again it was one of the worst places we have stayed at - Nothing it had dirty blankets and stained bed sheet The place was horrible shower had bugs and the shower head holder was broken it was uncomfortable people smoking in restricted areas
• John (1/5): -
• Sharyne (2/5): -
• Murray (7/5): -
• Adam (4/5): - Good location not much really to complain about The need to upgrade the bedding because it’s well overdue for an upgrade and they say the owner’s kid and other kid kept come up to my room banging on my door and annoying stay.
• Brian (5/5): -
• Anya (4/5): One night was enough of an experience for this particular place. - I liked that the stuff seemed lovely and respectful. It was clean. The beds were ok. I liked that it was semi close to the shops and beach. It was very clear the property is ran down and definitely needs some maintenance/replacement and repairs. One of the power switches was so hard to switch on/off that we did not worry touching it again. Our main disappointment was the shower. There was a massive crack through the tiles around shower head down to the floor so majority of the water was leaking. It was nearly impossible to have hot water (it was lukewarm) and with no pressure. I couldn’t wash my hair without pressure so I end up washing it in the basin where the water pressure was much better.
• paula (8/5): - Good distance walk to shops and waterfront Sometimes noisy
• Steven (5/5): -
• Bernie (10/5): - Friendly staff, comfortable bed, clean, good location
• Preston (10/5): -
• Jennifer (4/5): - Nothing It was very run down
• Peter (8/5): Holiday staff - Clean tidy rooms
• Michael (3/5): - Location Very dirty, bins inside unit still full from last who occupied
• Martyn (9/5): -
• frans (6/5): -
• Diane (4/5): - Good location Very rundown and expensive
• Smith (1/5): Horrible place to stay at - Nothing It was old and dated and unpleasant and there were loud domestic arguments and druggos keeping us awake until 4am looks like a bad neighbourhood
• Joannes (8/5): -
• Charman (8/5): - Easy access, good size room. Good air conditioning Room had been repainted but ceilings left unpainted.
• Michael (7/5): Good rate and very handy location. - Location and cost There was no electric jug and no advertised WiFi password.
• Brian (4/5): Would not stay there again - Just the location Room needs alot of maintenance, front door and lock need repairs , bathroom needs upgrading , parking is terrible, bottom car park area no security lights
• Alistair (7/5): Convenient - Fair value. Smell of urine in nearby stairwell
• Martyn (7/5): -
• Vanessa (8/5): -
• Ana Maria (9/5): - Close to beach snd town. Quiet
• Toni (7/5): Perfect for a overnight stay when driving coastal - Location to city centre Nothing
• Sandy (8/5): - Simple, basic room but was very reasonably priced, clean and tidy and great location to shops, pub and restaurants. Outdoor area to eat a take away meal could have been more appealing, given it was a bit damp and wasn't protected from the drizzling rain.
• Christopher (7/5): - All good
• Mandy (1/5): Find somewhere else to stay-ABUSIVE MALE OCCUPYER/OFFICE MAN. N BOOKING.COM CONDONED IT. By pay him! - Refund due to being abused by male manager. There was no parking in complex to fit wide camry. (Due to not having been to area prior and from Newcastle)(I parked my car in front of office. Ph nearly dead had 4% left. Aunty stayed in room 1. I said i would charge ph & then text to see where very close by i can park)Before I had a chance to ask anything. I looked out open door a Chinese man whom I had not seen prior was standing there. Looked at me & said in a angry tone. What you want? Is that your car? You move or pack thing and get out! Shocked and scared at his tone. I started to shake and was trying hard not to cry. He then said half yelling MOVE your car NOW! That is only ambulance or police there. I was trying to ask him where can i park near by but he He was still talking aggressive and telling me we have people here pay $300 a night. You only pay $180. MOVE CAR OR I WILL HA E TOWED AWAY. I started to have a panic attack He didnt care or let up he keep going at me. I kept trying In between his abuse to tell him that I was going to ask where to park car as I dont know area. He would stop saying same things over and over. My Aunty walked to door as I was crying full on. She said to him come and show me the parking and where it is. So distraught by now. I headed straight up to my room 14. I crying shaking and hysterically packed my bags after being told to get out or have my car towed away. I packed up Aunty came upstairs to make sure I didnt miss anything. Grabbed a couple smaller things took down to my car. I grabbed the rest of my stuff I had a large bag on wheels and couple of other items. As I walked out he was at the top of stairs. He started again at me saying you have to move your car or I have it towed. You cant stay there I said I am begging you to leave me alone I am going I am not staying. You have made your point please leave me alone. He followed me down the stairs. Still going off at me.
• Rauf (10/5): - Clean Nil
• Dunn (10/5): - Everythingx X
• Andrew (10/5): Excellent - Central to everything Happy with everything
• Peter (8/5): Comfortable, clean accommodation. - Nice airy room, walk to beach or town No wi fi
• Maree (3/5): Only stayed 1 night. - Location Very dated and run down. Bathroom desperately needs upgrading. Neighbour noise at 4am
• Rikki (7/5): Really enjoyed looking round town - Really nice town Everything was ok
• Maria (7/5): - Staff very friendly and helpful , relaxed atmosphere . Great location . It's older style, missing a few mod cons but the budget price reflects that so not really an issue .

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