Koala Tree Motel

Location: 179 Gordon Street, Port Macquarie, au

Star Rating: 4 Stars

Property Type: Motels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 08:00 PM

Check-out: 10:30 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Pets allowed
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Concierge service
• Wheelchair accessible
• Lower bathroom sink
• Outdoor furniture
• Pet bowls
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Key access
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Self parking (surcharge)
• Free beach shuttle
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Exercise/lap pool
• Secured parking
• Free bus station shuttle
• Garage
• Swimming nearby
• Electric bicycle charging station
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room

  This spacious room features a private patio, a 106cm plasma-screen TV and a CD player. There is a kitchenette with a microwave and small refrigerator. Please note that the price is based on 2 guests. There is no capacity for additional guests.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • CD player
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen

• Deluxe Double Room With Spa Bath

  This spacious room features a private patio and a corner spa, a 106cm plasma-screen TV and a CD player. There is a kitchenette with a microwave and small refrigerator. Please note that the price is based on 2 guests. There is no capacity for additional guests.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • CD player
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen

• Family Room

  This spacious family room features a private patio, a sofa bed and a 106cm plasma-screen TV. There is a fully equipped kitchen with an oven, microwave and small refrigerator. Please note that the price is based on 4 guests. Maximum occupancy is 6 (see Hotel Policies).

  Max Occupancy: 7 (4 Adults)

  • Minibar
  • Shower
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen

• Small Family Room

  This room features a private patio and a 106cm plasma-screen TV and a CD player. There is a kitchen with a microwave and small refrigerator. There is no capacity for additional guests.

  Max Occupancy: 5 (4 Adults)

  • Minibar
  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen

• Family Suite, 2 Bedrooms, Non Smoking, Kitchen (Family Unit)

  1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

  Features a private balcony/patio

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - Plasma TV and video game console

  Food & Drink - Kitchen with refrigerator, microwave, coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Washer/dryer, safe, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Raised toilet seat

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • DVD player
  • Microwave
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Low-height counters/sink

• Family Suite, 2 Bedrooms, Non Smoking, Kitchen (Family Unit Weekly Rate)

  5 Twin Beds OR 4 Twin Beds

  Features a private balcony/patio

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - Plasma TV and DVD player

  Food & Drink - Kitchen with refrigerator, microwave, coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Washer/dryer, safe, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Raised toilet seat

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • DVD player
  • Microwave
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Low-height counters/sink

• Standard Room, Non Smoking, Kitchenette (The Overnighter)

  1 Queen Bed and 2 Twin Bunk Beds

  Features a private balcony/patio

  
  

  Internet - WiFi and wired internet access

  Entertainment - Plasma TV, pay movies, and video game console

  Food & Drink - Kitchenette with refrigerator, microwave, coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Raised toilet seat

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • DVD player
  • Microwave
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Low-height counters/sink

• Standard Double Room

  This room features a private patio, an 81cm plasma-screen TV and a leather lounge. There is a kitchenette with a microwave and small refrigerator. Please note that the price is based on 2 guests. There is no capacity for additional guests.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen

• Standard Twin Room

  This room features a private patio, an 81cm plasma-screen TV and a kitchenette with a microwave and small refrigerator. Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Linen

Guest Reviews

• clogsych (2/5): Beware of this fraudulent motel - I booked a room for 2 nights for later this year 2025. I just found out the money was taken from my account as soon as I booked the room in January 2025. I have been trying to contact James Danton, manager of the Koala Tree Motel, but it seems they have closed down. My $518 has been taken by deception. I don't understand how Trip adviser can still advertise a fraudulent motel.
• Rowan (2/5): Bad Service - We didn’t stay as it is not open and I informed Hotels.com of this on Saturday so why are you sending this survey, it is obvious you take no notice of the feedback
• mdB7972HF (2/5): No experience, just disappointment!! - We got here today on the 12th of April, hotel is closed down!! They still taking bookings!! We booked through on Votif ,other families on Booking! I'm going to report on Votif too! Very disappointed, we travelled 6 hours from Brisbane and now we have to find another accommodation...
• Rosslyn (4/5): - slightly noisy being on the main road the room was clean and fresh and comfortable no milk in room for tea/coffee (didn't know this had to be collected from reception in office hours) tried to call prior to arrival - call not answered when office was open and no answering machine office not open the hours stated on website $40 per hour early/late check in fee - discovered this on arrival, not mentioned in booking process. cost an extra $80 because we arrived 2 hours early. no after hours key collection option.
• Melissa (2/5): - Terrible place.
• Paul (8/5): - Great location even though it’s a bit hard to find the first time. Not the best drive entry. Enjoyed my stay there, will be back in 2 weeks upon my return trip👍
• Leon (4/5): - Outdated decor, loose tiles on the floor.
• Ann (4/5): - Tv remote hardly working, asked for help new batteries put in, still not working any better, only 1 channel. No plug in sink, no spare toilet paper. Nothing extra. Certainly would not recommend!
• 646frankief (2/5): This place should be demolished - On the way to the Gold Coast on 24 January 2025 from Melbourne, we booked this Motel which was the biggest mistake we made. After inspecting our room which was room 15 which was claustrophobic, strong odour smell, visible mould on the walls and insects crawling out of the shower base, i went to the reception to speak with the manager/owner?? James and advised him i was not prepared to stay with my wife and two grand kids and to reverse the payment of $279 which he refused. He offered me 50% discount which I did not accept nor did he offer another room for us to stay in. I was surprised when i saw my statement and the charge went through although we never stayed there. If all the other rooms is like room 15, the place should be shut down and demolished
• Michael (2/5): - Nuthing
• U1217TYangelab (2/5): Not Trustworthy - Room booked for 1 night on 30/1/2025 for $139. Charged appeared on my credit card on 5/2/2025 for $329. Email request for refund ignored. The person who finally answered the phone was argumentative and attempted to hide the overcharge as a "security deposit". There was no mention of a security deposit when booking and when checkout occurred on 31/1/2025 with no issues, the charge is entirely invalid. I shouldn't need to contact them to request a refund for a payment that was never required or authorised. Rude, defensive, argumentative and unhelpful service. Check your charges carefully if you do stay here. Not recommended.
• Lynda (6/5): - I would have liked a hairdryer
• Jayavarman (2/5): - James did not inform me that declining the after hours fees would still incur my booking being charged. Poor communication and feel he took advantage of my kindness to allow him to stay in bed rather than coming to give us a key. He could have called us at 0745pm to ask what was going on instead of waiting for us to show up late to request more money.
• Dean (2/5): - Wouldn’t recommend this poorly executed property. Also taking cash out of your account for a bond and taking 7-10 to return it is unacceptable, a credit card hold will be sufficient. Worst place in port Macquarie
• Nabil (6/5): - The room was good and very clean. Fits up to 4 people. Kids loved the bunk beds. A few minutes drive to the shops and beach. Unfortunately, service was terrible. The landline number was disconnected and they didnt answer mobile or messages. We were charged $80 for a late check in fee even though it says we need to contact them to make an arrangement after 8 but of course they didnt answer or call back. When we showed them we had contacted them earlier in the day the man literally said 'i dont care'. This was after a very long drive.
• U1342EDpeteh (2/5): WARNING!!! Do not stay. Should be shut down!! German Cockroaches!!! - This is the worst and untidiest place I have stayed in. I don’t generally write reviews and should have looked at reviews before I went. Room was not ready on arrival. Room was rundown and stunk. Bathroom door was falling off and broken. The shower didn’t drain properly. Walls were paper thin. We packed our bags and left them in the car as I found a German cockroach in the room. The pool was filthy with cords for the lights hanging out of the walls and not heated. It looked like no one had mowed or pruned anywhere in a long time. There were chickens caged in a tiny cage. As soon as we got to the room we tried to find another place to stay. Unfortunately there was none. Do not stay here!!!!! This place should be shut down.. If you go you will know. Be WARNED!!!
• Karen (6/5): - It was a mixed experience and we had booked it despite average reviews because we needed a pet friendly option for our little Cavoodle. The outside and pool areas were terrible, very messy and not like the photos. The room was large and mostly clean, the a/c good, sheets clean and we had a decent nights sleep. We weren’t happy about being charged an additional $40 for a later check in, apparently for them sending us a door pad code via sms.
• E3529DOlaurenm (2/5): Disgusting place. - Absolutely disgusting place to stay. Very run down, not even remotely as advertised and the manager James is arrogant and extremely rude. Broken door locks and cockroaches. Stains on bed sheets, no bathroom door. The list goes on. Beware!
• hasan (8/5): - its been over a day and i havent received my security deposit back.
• Fotios (6/5): - Clean room. Friendly staff
• Christopher (4/5): - Motel in very poor condition on exterior and rooms smell of old smoke and musty. Didn’t feel fully clean
• David (8/5): - A few things required repair. Needed coffee cups and stuff to make a cuppa. This was put down to a new cleaner. A clean budget motel
• Mary (10/5): Comfortable Pet friendly motel. - Pet friendly comfortable motel perfect for overnight stay travelling down the coast. 30 minute walk to downtown and 5 minute walk to groceries.
• Tracey (10/5): - Staff were lovely very helpful only downfall was the pool was full of leaves would stay again
• Gavin (8/5): - Room and bed was comfortable Bathroom had jus been done up and was nice. Blinds didn’t shut the light out. Bright lights while trying to sleep. Curtains had rips in them Room was old and showing its age.
• catherinep179 (2/5): Owner is a psycho DO NOT STAY here under any circumstances! Plus long drive to town. - Owner is a disgrace charged holding deposit which was NOT on booking site. Then refused to give it back. DO NOT STAY HERE!! Plus owner parked car in middle of driveway so you couldn’t drive past had to park on another level so you couldn’t see your car totally unsafe. Bathroom has no rail for hand towel, no soap for shower. There are no bedside lights do only one light in middle of room do you can’t read etc.
• Xiaoyu (2/5): - They refused me to check in and let me sleep in my car for the whole night.
• matthewdZ3668JL (2/5): Never Stay Here! Sleep in your car instead! - Never Stay Here! They stole our holding deposit, and I’ll be personally walking in there to retrieve it in coming weeks. There was no parking. The room had no linen for one of the beds, and he wouldn’t give us more, the linen we did have was gross and unwashed, the door to the bathroom kept falling off, there was rubbish swept under the beds and couches, old unused cars and rubbish strewn around the property. But on arrival he charged us $400 ($200 per room) as a holding fee. On leaving they deducted this amount from my account and won’t refund it! Ignoring messages. I’ve traveled the world extensively and never been in a more unprofessional accommodation establishment. Super overpriced too. After reading the reviews I can see that I should’ve avoided this place.
• Heidi (6/5): - Very Basic but clean facilities. However on arrival the manager was quite rude and grumpy and our room was not ready, and had to wait another 30 minutes. I know it doesn’t sound like much, but when you have just driven 6 hours you just want to unpack and get to your room.
• Karelle (6/5): - This property was very awkward to access as it was on the very busy Oxley Highway. It was supposed to be a delux room but it lacked facilities. The best thing was that it was pet friendly.
• John (6/5): - Nice place but noisy between rooms
• kerrie (8/5): - Bed was comfortable
• David (8/5): - Good old style motel. parking is close to rooms but a little inconvenient to access.
• Mark (4/5): - Clean room, good security
• Louise (8/5): - For a pet friendly motel it was quite adequate. We did have to ask for some plates and cutlery but didn’t have any milk in the fridge. Outside grounds were not kept tidy and driveway was very cracked and broken. Could do with some outside tidying up. The shower was excellent.
• Maree (6/5): Needs attention - All over place needs a big tidy up, we were in a little room and no table or chair needs more attention. The place has ants running around
• 01Matt10 (2/5): DO NOT EVER STAY HERE- WILL SCAM $200 HOLDING DEPOSIT - AVOID - I've stayed in some places, but this one takes the cake. We stayed overnight, traveling back to Brisbane and so really only just slept, wasn't the best - we asked for a family room, as a family of 5. Go to the room, and not given any bedding for fold out lounge. When go and ask for the bedding, was told we don't like people using it as they had kids jump on and break it. Fold it out and promptly fold it back again - the mattress was stained and it was horrid - so my son slept on the lounge. The bathroom was a dodgy reno, with really odd taps, and be carefull with the door as it could trap you in the bathroom. No real parking, just work it out yourself. Two days later, recieve a message to say one of my children had broken the TV - I have 3 teenagers, if I could get them off there phone to look at a TV that would be an achievement. Apparently I have four children and a baby, according to the manager. He is a liar and the dodgiest hotel ever, my mistake was not reading the reviews - don't make my mistake - don't stay there.
• Meander02205059265 (2/5): Simply don't. - Customer Service was appalling. Booking was made last minute whilst on the road and confirmed just before 8pm. After booking check in times are advised. Called to confirm that we were going to arrive after 8pm (as they request). After 10+ phones calls, starting from just after 10pm with no answer we turned up to a locked up place with no way of checking in. Whilst I completely understand there needs to be a process for later check ins, the manager will accept bookings right up until his 8pm cut off and disappear before you even have time to speak and advise arriving after. Any other place I have been too confirms with customers when they have strict check in deadlines that are near booking time prior to forcing them to pay the whole non refundable fee. Spoke with this 'James the GM' the next day. Arrogant with no interest in solving problems. I wish I had read reviews as it seems as though this is quite common.
• hilzwilz (4/5): OK ish but there are better places than this to stay - Parking is hopelessly incompetent here I am parked next to reception and at risk of being hit by anyone checking in. No one in reception I had to call on my mobile phone to get any attention. Very ordinary place I wish I had read all the negative reviews before booking and paying in advance to stay here. They insisted on taking a credit card too when I had already paid! Not sure what spurious charges they can put on as there are no services offered here whatsoever. I had to beg the maid for some milk to make a cup of tea. She was very helpful and nice.
• annerQ2164SY (10/5): Clean, comfortable and pet friendly. - We stayed overnight twice in the past week and can't fault our experience. James was very friendly and helpful, the rooms were spacious and spotless, the beds were immaculate and super comfy, the bathrooms have been nicely renovated. The motel is close to town and the price is reasonable.
• Fabio (2/5): - They are only interested in taking your money, they don't have any customer service.No staff answers the phone and the emergency number they give for late check in is disconnected, I do not recommend this place if you are working and need a place to rest.
• Kudret (8/5): - 👍
• Samantha (4/5): - Had not swept under the beds or couch. Additional fee charged for late check in even though they have key pad doors. Advertised as queen and 2 twin bunk beds but only 1 bunk bed and queeen bed provided.
• Russell (4/5): - Charged and extra 30$ for late checkin of a text message for rein key code. Bugs over floor and bathroom with very dated furnishings.
• Wendy (8/5): - Basic motel good for a couple of nights.vlose to everything
• Siew (2/5): - Tried ringing Koala motel 1 hour prior to closing time at 8 pm to let them know of possible late arrival enroute from New Castle but had no 5G Optus coverage. Arrived just 1 minute past 8pm but the office was already shut and in darkness. Rang the after hours number and can only leave a message. Did that twice but did not ever get a call back. And yet we were charged the full price. We were lucky to get a room in nearby Mecure which is just a tiny bit more but good service, nice clean hotel and spacious. So buyers beware!!!
• anthony (8/5): - Waiting to check in
• Kelly (4/5): - Booked this room for one of our truck drivers traveling from ACT, he arrived at approx. 8:30pm. We were charged an extra $30 for "late check in" and by late check in I mean the rude guy at the desk had to text him the key code to enter his room, rather than tell him in person. Absolutely ridiculous. Maybe think about texting the late check ins their code before you leave work if you're going to charge people $30 for an sms. No where on Wotif or the Koala Tree website does it say anything about a late check in fee. Will never stay here again and tell everyone who will listen this story.
• Donna (4/5): - Over priced for a small room. The amount of dust on the blinds was awful. Access from road was terrible. Noisy from other guests and road noise.
• Mary (8/5): - The rooms were nice
• Ms. Kristina (2/5): Poor management, give this place a mis - I was highly disappointed in the attitude and mannerism of the hotel receptionist/manager. He dealt with a situation very inappropriately and breached my confidentiality. I had paid for the room beforehand and on check in was asked if they could charge the pet fee and security deposit which I was happy to do. Unfortunately the online booking had supplied an incorrect card and he couldn’t charge this after I had checked in, so he proceeded to enter my room while I was walking the dog (I had my phone and personal belongings in it), locking me out, then when I went back to see why, he was extremely rude, demanding and did not listen to anything I said (explained my phone was in the room when he called but he got angry and misunderstood saying “what your friend was in the room?!”) within minutes I had another credit card on file that he could charge but he never calmed down or apologised for his poor actions. This whole situation and attitude was a breach of my personal space (entering my room that had full payment) and I will not recommend this hotel to anyone while this manager cannot treat humans with any kindness or understanding.
• 467lynd (6/5): Over priced for quality - For the price it's poor quality, run down & tired looking, fan only works on fast speed, blind on front window won't close up to shut out the light, needs manual closing up blades, management is rude, no people skills, only bonus is it's handy for pets
• nathanr178 (2/5): Poor experience at the Koala Tree Motel - Do not stay here - My experience of the Koala Tree Motel was an extremely negative one and I would strongly recommend people avoid staying here. My wife and two kids were due to stay here on 28 December 2023. We made our booking in October, and when we arrived to check in, we were told our room had been cancelled. We were told by the manager that the cancellation was as a result of correspondence from us requesting the cancellation when in fact it was clear in our emails that no such request had been made. We were also denied our request for a refund. These were very trying circumstances for us having travelled a long way that day to get there. There was no backup accommodation in Port Macquarie given it was peak holiday season and we had two tired kids wanting a rest. The manager did not have a shred of compassion for our situation and was incredibly unprofessional, at one stage walking away from me during a conversation. Having read a lot of other reviews, it seems customer service is non existent at this place. So please, please, do yourself a favour and do NOT stay here, even if there is nothing else. You’d be better to keep driving on!!
• Verified traveler (2/5): Appalling service. Avoid at all cost. - We booked this hotel the day of our stay. After we booked we go a notice that, if we were arriving after 8pm to call to arrange access. We called - multiple times - phone didn't answer. We arrived at the hotel at 9. The manager's office was in darkness as was what looked like their accommodation. There were two numbers on the front door for after hours and emergency service. We called both multiple times - one didn't even ring, the other went to a text service. We left messages, No one called. After waiting for nearly an hour and multiple calls, by this stage it was nearly 10.30pm and no motels were open in the area. After driving for 8 hours that day, we had no option but to continue to drive home - another 4.5 hours. Very dangerous - and got home at 2.30am. This place is terrible!
• Rebekah (8/5): - I cant really fault the place. It was clean and roomy enough for 3 adults and a dachshund. The room was reasonably modernised. The parking was
• Kiewa_Girl (2/5): Avoid! Avoid! Avoid! - Room was renovated and I thought it looked nice when I first walked in, but don’t look too hard. Filthy. Spa too difficult to operate. Parking is appalling. I never expect motels to be perfect and think most reviewers are unreasonable, but this was really bad. However none of that is even the cause of my bad review. This Motel charge an unexpected $200 deposit on arrival and will not return it. There is no way to contact them as they don’t answer their phone - ever. They are outright shonky operators and should be investigated by authorities.
• jancJ5787NX (2/5): Drive on if you want a nice place to stay! - Only provided 1 star as no option for 0. Floor was dirty & dusty and rubbish under bed. Obviously not even swept before I arrived. I was given a wrong room number which was a concern and embarrassing when I tried to enter the room and there was somebody else already there, especially when it was getting towards midnight. When I called reception they didn’t apologise and hung up while I was still speaking! I arrived late at night, no milk to make a coffee, after driving 9 hrs that was all I wanted and too late to go out looking for it. I had to drive around the property several times looking for parking - no directions as to where to park provided and couldn’t park near the room I was given. Only spot left to park was outside a room 17 rooms away and I was uncomfortable with that. Yes, being peak season and last minute booking I expected inflated rates but the price was ridiculous given the quality of the room and service was unacceptable! DO NOT stay here!
• 216penelopet (2/5): Worst Motel ever - Booked the room and money was immediately taken from our account. arrived after 8pm and no one on reception, phones not answered, texts not answered, emails not answered. You would think that on accepting the money, they would say this is your room number and Door pin. No that is would mean that you care about your customer and the reality is that they don’t. Avoid this motel - I can not say that strongly enough!!
• James (8/5): - Clean comfortable room, recently renovated bathroom, basic kitchen. It’s just a short drive to any amenities
• sarahsY6878HE (2/5): WORST PLACE EVER - Worst place ever The man who I spoke too was so disrespectful and had no respect for anyone or anything in that matter, seriously this place needs to be shut down immediately before they decide to rip off more people, You hear to see a sick family member- they don’t care , his words exactly ( I don’t care if your family is sick ) You hear on holiday and want a decent clean room - they won’t clean it nor refund you, but you sure will have mould in your oven or marks on your bed or even broken tiles or MORE Come here if you want the worst experience ever 0/10
• Z3924LQlm (2/5): Avoid the place more than you would the plague! - Absolutely the worst place I have ever set foot in!! I would not even wish my worst enemy to stay here! Had multiple (and I mean MULTIPLE) large cockroaches come out when my partner and I were in bed wanting to get some rest after an extremely exhausting day. We called the after hours phone number immediately only to be told we wouldn't be believed. When we went in the next day the owner blamed the council for them, said pest control would have made it worse, asked what I would have liked him to do about the animals with legs that walked into the room and said he wouldn't refund us despite the fact we exited the room at midnight because "he didn't feel like it". Finally agreed to refund the amount we paid to upgrade the room but since dealing with Fair Trading he has claimed he never said that. I have the ENTIRE conversation recorded. If you hold anything dear in your life don't stay here. If I could less than 1 star I would.
• Lisa (2/5): - Absolutely the worst place I have ever set foot in!! I would not even wish my worst enemy to stay here! Had multiple (and I mean multiple) large cockroaches come out when my partner and I were in bed wanting to get some rest after an extremely exhausting day. We called the after hours phone number immediately only to be told we wouldn't be believed. When we went in the next day the owner blamed the council for them, said pest control would have made it worse, asked what I would have liked him to do about the animals with legs that walked into the room and said he wouldn't refund us despite the fact we exited the room at midnight because "he didn't feel like it". Finally agreed to refund the amount we paid to upgrade the room but since dealing with Fair Trading he has claimed he never said that. I have the ENTIRE conversation recorded. If you hold anything dear in your life don't stay here. If I could less than 1 star I would.
• Jet61818843166 (8/5): Value for money dog friendly - Clean comfortable rooms with a sofa, so many motels have only one comfy chair so this is a real treat. Our border collie loves this place too. Our room had a shared balcony with chairs which was a great place to sit in the evening.
• Terumasa (2/5): - It’s worth I have been saying my life. They took deposit $200- without notice they charged $459- one night. I have been asking receipt so James Danton General Manager The Koala Tree Motel [I have no responsibility to do that so I will make you a reprint and send that as a photo for just $10.] If you staying need receipts cost will be $10- I never received original receipt. If someone takes up the challenge of staying overnight, I would like to respect that person's challenge.
• Rick (8/5): - Nice
• Ian (6/5): - Attitude, outdated set up.
• Chris (8/5): - An older style motel with real character. The accommodation was comfortable and the shower nice and hot! Very conveniently located, in walking distance the the centre of Port Maquaire.
• Paaaaul (6/5): - DON'T STAY AT THIS MOTEL. THEY CHARGE A $200.00 SECURITY DEPOSIT ON TOP OF THE MOTEL CHARGE!!!! THE ROOM CHARGE ADVERTISED IS NOT THE END PAYMENT. IT IS $70 MORE. IT IS A RABBIT WARREN TO GET INTO AND PARK. THEY ARE RENOVATING AND THE FITTINGS ARE WEAK AND PRECOCIOUS BUT NOT FUNCTIONAL THE MIRROR IN THE BATHROOM WAS HUGE AND HEAVY AND JUST HANGING READY TO FALL!!!! WORST OF ALL THEY CHARGE A $200.00 SECURITY DEPOSIT AND DON'T TELL YOU BUT THEY REFUNDED IN 5 WORKING DAYS. DON'T STAY AT THIS MOTEL, MANY GREAT MOTELS IN PORT MACQUARIE. .
• Nigel (6/5): - Motel under going update
• Andrew (10/5): - Great and friendly service. Top job. Thank you.
• Joseph (6/5): - Shower getting changing water temperature other than that you get what you pay for
• Graeme (4/5): Cheap is what you get. - Very old motel in mid slow cheap reno. Very narrow parking and drivewaysetc covered in leaves & weeds.
• Lorraine (8/5): - Value for money pet friendly motel with the a wonderful sofa and large windows which gave the room plenty of light. The property is being renovated. The room had a microwave and toaster. Walking distance to centre of Port Macquarie. Great cafe on the next corner. We would definitely stay again.
• Julie (6/5): - Check in was quick and easy. Room was adequate. Older property, very basic.
• Carol (10/5): - Great
• Verified traveler (4/5): - A very poor stay, the facilities in the house were shabby and the bed actually rolled when one sat on it!
• Jim (10/5): - The property allowed our pet to stay as well. While the hotel is an older property is is fresh condition and everything was in working order. The rooms are clean and the bed was confortable
• Sam (2/5): - If I could leave a negative star I would. We booked and prepaid to stay here on 15th April. We arrived just before 2pm to a construction site and dangerous building materials scattered throughout the property. My first impression was that it had shut down for a full renovation but no you just had to avoid the debris during your awful stay. When the office failed to open at 2pm and with three guests waiting to check in I called the number on the door to be rudely told to wait and hung up on. Each guest was made to pay a $200 supposedly refundable deposit prior to receiving their key. There was NO requirement on our booking confirmation for this to be paid, however having driven 6 hours I offerred my Visa card for this payment. The room was small and mostly clean but the TV remote did not function and both chairs were broken. Each light globe was either different or not working. We left the next morning and returned our key. After almost four weeks our deposit refunded after several rude exchanges with James Danton and opening a dispute with our bank for the transaction. It seems many others have been through the same - please do not stay here - sleeping in your car is a better option. The photo attached to this reveiw only proves the owners disgusting attitude to customer service. It seems many have been ripped off by this less than third world motel and it's grinch like owner.
• Verified traveler (6/5): - Very dark/non-existent outdoor lighting. Property is off very busy street, hard to access. Very clean accommodations.
• Rhonda (2/5): - don't book this motel ever if something happens and you can't stay because it's non refundable and they won't give your money back
• Andrew (2/5): - Expensive. NOT 4 star. Manager was incredibly rude. My wife and I were so upset by the argument with the manager that we couldn't sleep. $25 late check in fee. $30 fee for changing the booking. Total for 1 night nearly $300. Renovations actually going on during our stay. Garden messy. Retaining wall falling down. No designated parking. This is an old motel that needs updating. Facilities are basic, 3 star max. Fridge was not working. It is hard to see how they are still on business. Do not stay here.
• Brettt (8/5): - Only stayed overnight but everything seemed fine
• Georgia (2/5): - Untrustworthy. Avoid this place if you think making a booking means you have a room to stay in after an 8 hour drive. Despite booking a month in advance using a reputable booking site (Wotif), we arrived at the Koala motel only to be told that we did not have a booking. He claimed there had been an issue with the credit card. Which we believe was absolutely not the case. We had received booking confirmation from Wotif when we booked and no issues were reported to us. Nor did we have any issues with the 3 other places we stayed on three subsequent days which were booked on the same site using the same credit card on the same day. He then tried to sell us another room for $40 more than the original booking cost which only had one bed. But for $50 he would get another bed for us. So an additional $90 for a smaller room. He then took a deposit on the dearer room which my daughter paid. Only to be told “Someone else has just booked the room online, So you can’t have it now”. He then refunded the deposit. Why he needed a “deposit” at all seemed highly suspicious. He was border line rude and at no time offered anything resembling an apology. By the way, the place looked like a dump from outside anyway. The alternative place we managed to find and stay at was much nicer. And the owner was extremely helpful at short notice. And even allowed our pet to stay when they usually do not.
• Jeremy (2/5): - Booked online, no instructions as to how to access room, the key box was broken. All 3 listed phone numbers disconnected. I woke up the manager and he told be get stuffed and slammed the door in my face
• Glenda (6/5): - The room was adequate for a one night stay,
• Darren (4/5): - The property was undergoing renovations with incomplete works and for the price of a one night stay, the property looked liked it was was the 1970s.
• louis (2/5): - i do not recommend this property
• Heidi (2/5): - Mouldy bathroom bugs flying out of drains, smelly, musky No coffee making facilities , uncomfortable bed that moved constantly Very overpriced for a dirty room!
• Alan (8/5): - Bed was comfortable, place was clean parking was limited. Overall it was satisfactory
• David (4/5): - Car parking was terrible , room was a dungeon plagued with mosquitoes and had no air flow
• Robert (2/5): - While driving to the motel from Sydney called motel to let them know we were in our way and we’re informed our booking had been cancelled apparently by Expedia and there were no vacancies. What an utter disgrace you should dump this motel from your web site we are out if picket $174
• Stephanie (2/5): - Owner/manager was the most unfriendly person ever
• Penny (2/5): - Walked into a room that was not clean, abusive reception staff.
• Scott (2/5): - Would not book this property again
• Deborah (4/5): - We had been on the road for over 20 hours rang to say we would be after check in time they charged us an extra $25 to text us the code for they key pad lock on the door to our room. Which was clearly still being renovated. Dirty linen, dirty bathroom fan nice shower head though. Dangerous walkway outside half renovated no milk for a coffee even. Bed was comfy though for the 6 hours we were there anyway.
• Belinda (4/5): - Do not run late for check in. We rang the emergency number 8:01 to be told we had missed check in. & when I asked if a key had been left out I was told “im not your maid” When he then came within 5min to check us in. He was present enough. But he didn’t warn us of the building materials to climb over to get to our room door. The room was clean & comfy.
• Elaine (2/5): - Parking was horrendous. Most customers had 4wd vehicles whixh could not fit into allocated parking spaces and owner made a point of saying he doesnt understand why 'old people' buy big 4wd's .. was not helpful at all with guidance about parking options. He also did not explain clearly enough how to operate the electronic room key process .. he was just totally unhelpful in all regards .. and should not be in the hospitality industry. Made our stay miserable.
• Lynette (8/5): - difficult to find.
• Anita (6/5): - No cutlery for takeaway food. Towels and bed linen very clean
• Debbie (2/5): - The property is under construction the manager is undeniably rude when l arrived l waited 25 minutes before having to go & look for him he didn’t even apologise he should be removed from this website his rooms are dangerous with decking missing & faulty bathrooms

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