Coral Cay Resort

Name: Coral Cay Resort
Address: 14-18 Nebo Rd, West Mackay, Queensland, 4740, West Mackay, AU

Location: 14-18 Nebo Rd, West Mackay, Queensland, 4740, West Mackay, AU

Star Rating: 4 Stars

Property Type: Motels

About this Property

Recreational Opportunities
Enjoy our outdoor pool, sauna, and fitness center for a relaxing stay.

Dining and Drinking
Treat yourself to a meal at the restaurant or grab a drink at the bar/lounge.

Business and Events
Take advantage of our business center, conference space, and meeting rooms.

Experience the best of Mackay at Coral Cay Resort. Book now to secure your stay!

Important Information

Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this motel include complimentary wireless internet access, concierge services, and a television in a common area.

Policies

Check-in: 02:00 PM - 09:00 PM

Check-out: 10:00 AM

Instructions: The front desk is open during the following times:

Monday - Friday: 6:00 AM - 9:00 PM

Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
Garden
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Fitness facilities
Conference space
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Express check-out
Meeting rooms
Smoke-free property
Tours/ticket assistance
Wheelchair accessible parking
Braille or raised signage
Free self parking
Pool sun loungers
Banquet hall
Covered parking
Wheelchair-accessible van parking
Wheelchair-accessible on-site restaurant
Change of towels (on request)

Rooms Available

Apartment, 3 Bedroom

2 Queen Beds and 2 Twin Beds
646 sq feet

Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - Smart television with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and dining table; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 7 (6 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Electric kettle
- Dining table
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate dining area
- Free WiFi
- Bedsheets provided
- Smart TV
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
King Balcony

1 King Bed
431-sq-foot soundproofed room, balcony/patio with pool views

Internet - Free WiFi and wired internet access
Entertainment - Smart television with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Balcony or patio
- Bedsheets provided
- Smart TV
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
Queen Superior Room

1 Queen Bed
323 sq feet

Internet - Free WiFi and wired internet access
Entertainment - Smart television with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Smart TV
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
Queen Room

1 Queen Bed
258 sq feet

Internet - Free WiFi and wired internet access
Entertainment - Smart television with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Smart TV
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
Apartment, 2 Bedrooms

1 Queen Bed and 2 Twin Beds
431 sq feet

Layout - 2 bedrooms and dining area
Internet - Free WiFi and wired internet access
Entertainment - Smart television with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and dining table; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Electric kettle
- Dining table
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate dining area
- Free WiFi
- Bedsheets provided
- Smart TV
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
Queen Spa Room

1 Queen Bed
344 sq feet

Relax - Indoor private hot tub
Internet - Free WiFi and wired internet access
Entertainment - Smart television with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; cribs (surcharge) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Private spa tub
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
Family self-contained Suite

1 Queen Bed and 2 Twin Beds
431 sq feet

Internet - Free WiFi and wired internet access
Entertainment - Smart television with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Smart TV
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)

Guest Reviews

Vinka (10/5): - Close to everything
Donald (10/5): - Good clean easy place to stop in.
Andrea (10/5): - Cleaners perhaps need to be a bit more attentive. Under the couch cushions was a mess
Rebecca (10/5): - Tidy and nice staff
Sarah (10/5): - The spa. Although would like a bigger bath Matt or an extra towel
kristian (10/5): - Great place to stay
Allison (6/5): - It was ok.
Troy (10/5): - Great staff peaceful stay
Jerome (8/5): - Nice staff great rooms Very accommodating
Wayne (10/5): - Wonderful rooms
Sue (10/5): - Staff were delightful. KS bed very comfortable. Instant hot water was nice but maybe set too hot, especially for children’s safety. Restaurant meals were delicious, especially the Beef Cheek Special. Would stay here again.
Shannon (4/5): - I did not like the unexpected fees for entire length of stay. They upgraded my room and without telling me upon check in, would in fact cost me more $. Staff were rude to me and I felt humiliated when I couldn't afford to pay the additional costs. Un-accomodating to say the least.
Anthony (10/5): - Absolutely loved it
Don (10/5): - Clean, Quiet and no need to go anywhere else
Garry (8/5): - Good clean Hotel with easy access.
Kim (10/5): - Highly recommend the room we booked was a pet friendly room right next to a little grass area they called paws club. There were a lot of workers staying but at night it was silent. If I travel thru again will use this hotel again. It is a pity the restaurant isn’t open at night on the weekends but all good just used Door dash
Tanya (10/5): - It’s our go to place when staying in town never had a complaint with any stay
Charlotte (10/5): - Staff was very friendly & room was clean & tidy. I would definitely stay again 🙂
Drew (8/5): - This motel is well located, very clean and beds are comfortable. Rooms are a good size. It is getting a little bit dated though, could use a refresh, mostly the bathroom. Wifi was a bit hit and miss also. We would stay again.
CHARLES (10/5): - Very nice
Janice (10/5): - Very clean. Quiet and tidy.
Anne (8/5): - No dining options available over the weekend and being over 20 minutes walk from city centre, is a little disappointing. Also no maid service over the weekend, the rooms are very very outdated, I’m not too sure if it was a mental thing but I swear there was something in the sheets that was biting, to be fair I couldn’t see any evidence of anything, it was weird. The bed I slept in was not comfortable, pillows feel like your sleeping on a half sack of potatoes. I did not feel safe, just a weird feeling over all. Way over priced for what is on offer.
Jason (10/5): - Good clean motel. Quite new. Nice pool and restaurant.
Debra (10/5): - Nice property room was very clean bed comfortable Pool area very nice Great to have the restaurant on site
Timothy (10/5): - Clean rooms and friendly staff
Joanne (10/5): - Very quite and great for my family
Benjamin (10/5): Business Trip - Staff are very friendly, room is spacious and comfortable, food and restaurant staff is amazing. Great value for money.
Garry (8/5): - Clean and tidy room
Verified traveler (10/5): - The team were accommodating of last minute requests. The motel is conveniently located close to everything we needed.
Jason (8/5): - Nice place..clean.
Steven (10/5): - Great place to stay room was tidy and clean would recommend to anyone
Cameron (10/5): - Great place to stay very friendly staff
Wilfred (10/5): - Very nice staff and place
wayne (8/5): - Great place, close to the shopping center, great pool
Luana (10/5): - Great place to stay with very friendly and helpful staff. Made me feel extra special by leaving a card and chocolates in my room for my birthday.
Shontelle (10/5): - Happy with my stay for the price. Convenient to town/lagoon etc.
Kathy (10/5): - Nice pool area
Brian (10/5): - I have a large 4WD and the parking options were awesome. Check in staff were very efficient. Food was great
Valda (8/5): - Comfortable and easy for a one night stay
Peter (10/5): - Great location, very quiet and well appointed rooms.
James (8/5): - Good location, convenient and excellent dinning room/food.
Luana (10/5): - Great room and staff although the room was starting to look a little tired...but in saying that the bed was extremely comfortable, the shower hot, the toiletries very good, and the towels soft. Has a smart TV but is not hooked up to the internet. Also loved the balcony over the pool and the outdoor seating.
Ankesh (8/5): - Bed comfortable. Couch and areas of the property weren’t very clean. Cutlery also not clean. Bedside table in one of the rooms hadn’t even been wiped and showed stickiness all over it. Easy and lots of parking available. Checkin was smooth and staff friendly. Quiet area and minimal noise.
Fiona (6/5): - For the amount we paid for the 2 bedroom which was discounted, we were disappointed. Have paid a lot less for better 2 bedroom apartments. Shower head was not very good and probably needs fixing. Hair dryer did not work well. Limited kitchen facilities and dining area. Rooms were okay, but under both beds were items from other people, so not sure how well the place is cleaned. It was okay, but just not worth the amount we paid. Staff were friendly.
Carla (10/5): - Amazing place and wonderful staff .
Ashley (8/5): - Great when travelling, easy access and staff very friendly.
Geoffrey (8/5): - I stayed in room 253 every time you flush the toilet it was real noisy for about five minutes afterwards the outside light keep showing through the front window even though the curtains were closed it was still like daylight in your room
Dominique (6/5): - The Coral Cay has a great pool and BBQ area very relaxing
Josephine (10/5): - Excellent service the staff were wonderful, clean tidy room ,quiet .Restaurant was great for breakfast and dinner. Close to shopping and other restaurants.
Graham (6/5): - Room ok but basic.
Shane (8/5): - As advertised. Rooms large and apartments spacious.
Michael (10/5): - Nice refurb
Paul (10/5): - Lovely rooms and a great price
Carmela (8/5): - Our 2nd stay just overnight but always clean and very quiet.
Jan-Willem (10/5): - Excellent room and service. On Nebo road, so bit busy.
ashley (8/5): - I did not like that only 2 washing machines available, and all the dryers were broken.
Kelly (10/5): - Clean, well priced and covenient
Shane (8/5): - Great location and plenty of parking off the street. Staff were very helpful with all our enquiries.
stuart (4/5): - rooms don't get made over weekends - never advised this was the case, food not good.
Amber (10/5): - Great value for money. Rooms were clean, great AC and blockout curtains. Carting our bags upstairs was a bit tricky, but nice to have the balcony overlooking the pool. Housekeeping items were left out in the carports for our whole stay, bit untidy but mostly a great motel.
Kelly (6/5): - Bed was comfortable. However rooms are pretty outdated bed board was covered in stains, we couldn’t close the bathroom door as handle was broken. Main tv wouldn’t turn on. Didn’t have time to address with staff as we were coming and going and reception was not open when we would leave and then closed when we returned. On a positive it is situated in a good location, traffic noise was minimal from our room and we felt secure.
Renae (10/5): Clean spacious and quiet room. - Clean spacious room loved how cofy the bed was, will be back.
Marie (8/5): Pet friendly, clean and safe - Pet friendly rooms are located within the older motel part of the resort. Older style but clean & welcoming. Not sound proof, can hear others coming & going but NO highway noise. Green park area 2 min walk from resort. Would stay here again.
Margaret (10/5): - The Coral Cay Resort suited our family needs for our visit to this region. The family room was very clean, spacious and comfortable. The swimming pool provided great entertainment for our grandchildren and it was very clean and sparkling. I would recommend staying here at the Corsl Cay Resort on on next visit. Thanks.
Olga (6/5): - An ageing hotel, basic rooms. Insulation isn’t great, you can hear people from adjoining rooms. Rooms themselves are tired, cracks in walls, ants in the room.
Karen (8/5): - Comfortable although room reeked of bleach all day and night
Lisa (10/5): - reception staff were great and friendly. Price was good.as well.
Miriam (10/5): - Really lovely and reliable stay. Cleaners over Christmas and NY’s just needs to change mugs when we used them, spoons, and vacuum/sweep floor. Breakfast was great!
Kirk (2/5): - I paid for a king room as per the advertisement. I got a small standard room with 2 single beds pushed together... This was a small standard room charged at the king room price.... Terribly disapointing. I advise to inspect room before paying.
Jody (8/5): - The large sized room was wonderful.
Kathy (6/5): - Tiled floors very dirty. Doors easily opened by 2 yo who ran off and can’t be secured from inside the room. Accidentally left key in the room and the door was locked on outside. No person on-site available and had to wait over 30 min for someone to let us back into the room.
Andrea (10/5): - Very clean
Janet (8/5): - Property was nice, convenient for a quick overnight stay and staff was very friendly. Room and furniture were a bit aged, no PowerPoints next to bed.
Lindsay (10/5): - close to the city and to IGA. Nice and quiet
Tamyka (8/5): - Good Budget Motel. Comfy beds, good onsite parking.
Maria Christina (10/5): - Easy going staff and neat decent place accessibility to everything.
stephanie (10/5): - fantastic stay
John (8/5): - The room was spacious with a good layout.
Philip (10/5): - Always a pleasure to stay at the Coral Cay!
Daniel (10/5): - Staff where great 😊 and helpful
Darryl (10/5): - Easy, clean and good dinner.
Renea (10/5): - Travelled 14-17 April with my 3 children and had an amazing family room #421 with everything we could need for our stay. The admin staff were absolutely lovely! Big smiles, welcoming and helpful with local info. The property itself is well maintained tidy and clean. Kids enjoyed the pool area while I relaxed on a pool chair. Will be staying again for sure. Will dine at the restaurant next time as heard great reviews from another guest. We left early in the morning and stripped our beds, tidied up and emptied our bins for the cleaners. Thankyou Coral Cay for a wonderful stay :) The Matthews family.
Scott (8/5): - Property was clean, check in and out was easy and staff were friendly.
Susan (8/5): - Friendly helpful staff. Big dissapointment and safety issue was having a family unit that was not safe for the under 2 year old. It was upstairs but had no baby gate, we went and bought a baby gate and then realised that the railings were wide enough for the toddler to fit through and fall couldn't relax. Lovely place otherwise.
Scott (10/5): - Excellent
Troy (6/5): - Tv remote not working, batteries flat in Air con. But other than that pretty good Attention to detail is everything.
Philip (10/5): - Great location with a nice walk to the pub.
Simon (4/5): - We've stayed here before but in a studio unit so thought we'd stay again but this visit we required 2 rooms, beds and sheets were fine, but the cleanliness of the rooms was disgusting - dusty, rubbish under the beds. There weren't enough cutlery for 4 - cutlery missing. The room overall was rundown. One of the remotes didn't work and the other one worked sometimes. Our room was serviced but no extra towels were provided, one face cloth and one hand towel for 4 people? Really! No instructions in the laundry, and due to being far from anything no cash machine to get cash/coins! No small milk provided in he fridge or bottles of water. Really bad conditions for a two bedroom unit, much better accommodation for the price we paid elsewhere in Mackay. Really bad appearance of all motels down the Nebo Road strip in our opinion.
Loretta (8/5): - Such a spacious and clean three bedroom apartment. Beds were comfortable and being pet friendly was the deal maker.
Stacey (6/5): - The pool was great. Service amazing. Rooms were not the best.
Chris (10/5): - Room was great very quiet and helpful staff
Jenny (10/5): - Nice spacious rooms. Great for those travelling with their pet dogs.
Lynore (8/5): - We have stayed at this property before and have always received excellent service. The facilities and rooms made for a comfortable stay.
Tina (10/5): - Had to swap rooms as air con broken
Wayne (10/5): - Excellent room and the restaurant was particularly good. Will stay there again whenever through Mackay
Shane (8/5): - It was comftable
Kathy (10/5): - Very friendly and helpful staff, rooms are clean pool area looked nice.
Jodie (2/5): - I personally would never stay there again
Natalie (10/5): - Quick and easy stay. Would definitely stay again.
Rianne (8/5): Spacious but dated - Nice and big rooms, very pleasant but a bit dated, needs a good paint and fix up, note for winter pool is not heated