Palm Waters Holiday Villas

Name: Palm Waters Holiday Villas
Address: Corner of Cook and Landsborough St, North Ward, Queensland, 4810, North Ward, AU

Location: Corner of Cook and Landsborough St, North Ward, Queensland, 4810, North Ward, AU

Star Rating: 3 Stars

Property Type: Apartments

About this Property

Amenities:

Outdoor pool and garden
Complimentary wireless internet access
Tour/ticket assistance and barbecue grills

Awarded Star Rating:

Recognized by the Australian Star Ratings Agency

Featured Amenities:

Business center, express check-in, and express check-out
Roundtrip airport shuttle for a surcharge and free self-parking

To immerse yourself in comfort and convenience at Palm Waters Holiday Villas in Townsville. Book now to experience the perfect blend of relaxation and adventure.

Important Information

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 01:00 PM - 04:00 PM

Check-out: 09:30 AM

Instructions: The front desk is open during the following times:

Monday - Friday: 8:30 AM - 1:30 PM

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Express check-out
Free WiFi
Garden
Luggage storage
Express check-in/check-out
Express check-out
Smoke-free property
Express check-in
Tours/ticket assistance
Wheelchair accessible parking
Free self parking
Airport transportation - pickup (surcharge)
Free long-term parking
Games
Wheelchair-accessible van parking

Rooms Available

Standard Apartment, 1 Bedroom

1 Queen Bed
431 sq feet

Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 32-inch plasma TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Electric kettle
- Oven
- Stovetop
- Toaster
- Toilet paper
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Separate bedroom
Twin 2 Bedroom Unit

1 Queen Bed and 1 Double Bed
861 sq feet

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 32-inch plasma TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Washer/dryer, iron/ironing board, and phone; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Electric kettle
- Oven
- Stovetop
- Toaster
- Toilet paper
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Separate bedroom
Family Apartment, 2 Bedrooms

2 Double Beds and 1 Twin Bed
861 sq feet

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 32-inch plasma TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Washer/dryer, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking

Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Electric kettle
- Oven
- Stovetop
- Toaster
- Toilet paper
- Ceiling fan
- Free WiFi
- Free cribs/infant beds
- Separate bedroom

Guest Reviews

LeeseW (8/5): -
Gada (8/5): Relaxing and enjoyable - Location and rate was excellent
Susanna (6/5): -
David (6/5): -
Sharyn (10/5): Lovely staff, perfect location, room great. - Location, clean, perfect for our needs, N/a
Brioney (7/5): Great Location and value for money - It was centrally located and good value for money. N/A
Maria (10/5): - Awesome
Shannon (8/5): - Has everything we needed for a 4 night stay, nice quiet area.
Naomi (8/5): - Our apartment was lovely and clean, the beds were comfortable, shower had good pressure. The kitchen was well equipped. Our parking spot was a bit tricky to get into, if you have a large 4x4 you would have trouble. The apartment is old but the owners have updated the bathroom & kitchen. The ceiling in the kitchen needs a good clean. Location was fantastic, an easy walk to the strand & gelato store, a convenience store is also a short walk away.
Claire (9/5): Perfect location, spacious and comfortable - It was very comfortable and had everything we needed for a family holiday. The pool was great and the property was walking distance to the beach. Nothing
Brendon (10/5): Easy check in and check out. Will definitely stay again. - Close to everything you need. The parking can be a little tight in the car port if you have a big car.
Rebecca (10/5): - Car parks are very small if you have a large car
Andrew (10/5): -
Kylie (5/5): Average stay - Location was great and bed was comfortable. Unit was clean and spacious. No outdoor seating area other than 2 plastic chairs right outside the door. Guest in unit next to us sitting and smoking basically on our doorstep. People sitting and drinking alcohol in car park at 8am in the morning was a bit off putting as we were heading out for the day and leaving our car there. Perhaps some nice seating around the pool. Only enough hot water for one person to have a shower then 30 minute wait for it to heat up again. Couch smelt and could do with a good clean.
Stephen (8/5): Nice place - The location was good. The unit was clean the pool was lovely. The washing machines were only $3 The tv was just too small. No dishwasher the floor needs mats.
Alan (10/5): Exceptional - Great situation. Reasonably quiet. Very clean. Had everything we needed in the kitchen. Only sbs on TV. Reprogrammed it. Lost sbs. Then only had abc. Which suited us but one station was pretty disappointing. Would have liked a bigger TV screen.
James (7/5): Value for money - Had everything you needed The Wi-Fi kept dropping in and out when you’re trying to watch a Netflix movie it got a bit frustrating
Lucille (8/5): Very good -
Laurie (10/5): Highly recommend! - Loves the apartment style layout. Everything you could need is in this spacious unit. Free laundry at the unit. Clean and wonderful hosts.
Christopher (8/5): - Great place to stay with walking distance to cafe and the Strand.
Paul (9/5): Superb -
Christine (6/5): Nice - A very equipped unit great if ur having a lil longer stay as U have a full kitchen . Nice and quiet. I'm sorry but I have to be honest I was a lil disappointed with no wifi unsure what happened there but on second night was really looking forward to a bbq dinner and I couldn't get the bbq to work unfortunately this was the only downfalls very nice place and in the best location in Townsville.
Summer (8/5): Would stay again - Good quiet location, great customer service on the phone, good size for short stays, good size kitchen and utensils good sized bathroom Needs a good deep clean mainly around the stairs case, few hairs in the beds etc, nothing too bad to worry about. Maybe a better mattress topper on the beds, pool wasn't very inviting. Very tight small car park. Glad I had the town car and not the 4wd it would not have fit.
Louisa (8/5): Very good - Full kitchen with spacious living area, excellent air conditioning, clean pool
Neil (8/5): Very good -
Fridey (5/5): Wasn’t worth the cost of it as was pretty old unit - Place looked nothing like the photos. Arrived with no toilet paper or soap in unit had to ask cleaning staff for some . Got a message at 830 am morning of check out to ask what time I was leaving 😟check out should be at 10 Had photos of deck chairs near beach is ok if you drive to beach with your own chairs Wasn’t what the pictures showed and owner keep walking looking at you every time you left the unit
Bec (8/5): Very good -
Kemp (7/5): Good -
Semele (9/5): Superb -
Wendy-sue (8/5): Lovely, comfortable , great location and value! - Spacious , clean, great location , very comfortable Needs a smart tv to cast streaming to
Tru (9/5): Was a great place to stay at, everything was close and walking distance. Will most definitely stay there again. - Clean and relaxing Couldn’t fault it.
Megumi (7/5): Good - That was good location and large space inside Air conditioning wasn’t working downstairs
Keiron (10/5): - Good location
Samantha (7/5): Pretty good value for money, clean and comfortable. - Pretty good location and well appointed.
O’sullivan (7/5): Great lasting memories - How close it was to the beach No patio
Tracey (8/5): Very good -
Kimberly (10/5): Great stay here they are great appartments - Always a great stay here, they try to accommodate you in every possible way. Even had the villa ready early for us due to an early arrival It’s clean, tidy and in an excellent location
suzanne (10/5): - Rooms neat and tidy had everything we needed . Carpark was a bonus great communication
Claire (8/5): Excellent, will certainly stay there again - Excellent location, good price, nice and quiet, perfect for what we needed. Couch was uncomfortable and low, some ants in the bathroom. Neither one a real problem.
Tarja (8/5): Very good -
Michael (8/5): Very good -
Grant (8/5): Clean comfortable and great location close to the Strand. -
Rita (7/5): Great location - close to esplanade - Location was great Neat & tidy The complex felt too residential & dated The couch/sofa was very uncomfortable
Robyn (1/5): Didn’t stay and want a refund - The unit smelt like stale smoke, it was so bad had to cover my mouth and nose, we didn’t stay , the owner was very concerned Smelt of cigarette smoke, was unhealthy
Sylvia (10/5): Exceptional - Loved our stay! Accommodation was great, location was great.
Chih-hsuan (10/5): Exceptional -
Ainslee (3/5): Poor -
Arthur (8/5): Very good -
Noel (8/5): Very good -
Denise (9/5): Great little find in a location that we wanted to be. - It was ground floor, nice and quiet, easy access and close to everything we needed. Nothing
Andrew (7/5): Good - Location Nothing
Baker (7/5): Good stay but a bit of a walk in summer to services - We’ll set out Pool Comfortable Undercover parking Air conditioning in all rooms Not enough coat hangers No blankets just dooners
Clayton (8/5): Handy location close to the strand, shops and sporting facilities - Handy location for us On the older side style of Apartment
Clayton (7/5): We stayed here 2 weekends in a row. At different units. Both units were clean and comfortable. Pool was nice - Excellent location Close to the Strand
Connelly (10/5): Exceptional -
Richard (8/5): - All good
Seriah (10/5): Perfect - Tidy, close to the water and pool.
Tomo (8/5): Very good -
Samantha (9/5): Superb - The kids loved the beach being so close It was raining
Sara (10/5): Spacious and Homely - Lovely big spacious apartments, beautiful big clean pool.
Anonymous (10/5): Good and relaxing place to stay with family - Spacious Nothing
Kalchiri (8/5): Very good -
Bruce (9/5): Very pleasant, and friendly -
Rebecka (9/5): Superb -
Muhammad (7/5): It was comfortable and pleasant stay. - Was clean and accessible from the Strand (key location)
Vanessa (9/5): Easy walking distance to swimming nets and the esplanade, great spacious unit and fantastic communication from hosts. - Fantastic, easy out of hours check in and great space. Nice and clean. Suggest to have another blanket available for each bed and beach towels too.
Theresa (8/5): Very good -
Robyn (8/5): Very nice large accommodation, friendly easy stay in Townsville - Location was great, close to everything. So good we decided to stay one more night, Very spacious unit, clean and very usable nothing
Iain (10/5): Exceptional -
Tara (10/5): - This was the cleanest holiday property i have ever stayed in, the best standards. It was so nice to stay there. Will definitely stay there again.
Jamie (9/5): Superb - Location, size of unit. N/a
Meagan (8/5): Very good - Location, clean
Jaimi (10/5): Perfect - Close to where we needed to be Nil
Rebbequa (10/5): Exceptional -
John (6/5): - Nothing like the advertisement. I expected a modern apartment close to waterfront, however it is just a residential unit in an old bloxk of units with residents laundry and old items lying around. Locals sitting around smoking and coughing.
Nicole (8/5): - Property in close proximity to the Strand and local dining and activities. Friendly staff.
Ian (8/5): Very good - Interior stairs can be dangerous. Leading from the top floor to the first landing the last step blends into the landing and is very difficult to see in low light. My Wife had a fall and hurt her arm & ribs.
John (8/5): Very good -
Julie (10/5): Definitely stay again - Excellent location. Price excellent. Parking was good.
Trevor (7/5): Bad Bed not comfortable - The location and staff The Bed was terrible and needs to be upgraded to a new Queen
Tee (9/5): Superb -
Erin (8/5): - Close to the strand, very clean and very spacious.
Mark (8/5): Very good - The property manager was very responsive and friendly.
Stephen (10/5): Exceptional - Staff were friendly, apartment was clean & tidy, short walk to The Strand, convenience store nearby.
Jane (8/5): Very good - Spacious, very comfy couches/beds/pillows, full kitchen, night time pool use (respectfully), close to food. Besides tables were dusty
Sara (6/5): it was ok. had all the basics. - it was cheap and had 2 bedrooms the bed was far too soft.
Jessica (10/5): - We had a lovely time at palm waters. It was so convenient to be able to just walk down to the strand. Would love to stay here again.
Neubecker (10/5): very happy and will be back. didn’t meet the staff, but very helpful and easy to deal with over the phone - great size and location. clean and tidy and good facilities upstairs toilet when we are in the pool or downstairs
Craig (8/5): Very good -
Lisa (10/5): we had an awesome time - Great location and pool rust in microwave
Jasmine (10/5): Exceptional -
Samantha (10/5): Exceptional - Everything, everyone was so accommodating and the stay was pleasurable and quiet
Vania (10/5): Exceptional - Location. Close to the strand and city
Janelle (10/5): Exceptional -
Megan (9/5): Superb -
Anonymous (10/5): Quiet, clean and safe. - clean
Anastasia (1/5): The grotty unit with old appliances and warnings concerning local criminality meant we left as soon as possible. - We left the Palm Waters property immediately after assessing the situation. The so called “Palm Waters Holiday Villas” is nothing more than a very old, grotty motel in an unpleasant area of Townsville. The photos of this property presented on Booking.com are extremely misleading as well as the price (not much less than a nice place in town), which is in my opinion way too much for what is offered. It was very disappointing to realize that the uncancellable accommodation that was already paid for 4 nights was so unpalatable. The signs inside of the doors of the units saying that the area is subject to theft contributed to our overall feeling of being unsafe there. We booked ourselves another property and left Palm Waters. Even though the staff was very pleasant and helpful and the units were relatively clean, we felt extremely uncomfortable. The appliances in the rooms were grotty and old. Unit 9 that we got first had a prehistoric kitchen with old, overused-looking kitchen appliances. The balcony was shared with another person, who was drying his clothes and occupied almost all of the space. After calling the manager we were offered another unit (which was very kind of the manager). Unit 23 had better kitchen appliances, but the room and shower were terribly old, the toilet was leaking. It did not smell nice around the unit (cooking or garbage could have been the fault). Not to forget, the communal washing machine and dryer required additional payments and looked absolutely terrifying. Unfortunately the photos posted on Booking.com do not reflect the reality. We assume that only the nice, probably recently renovated units were photographed and posted to attract visitors. The statement above is a personal opinion. It is important to mention that our experience might not be shared by others, and there are happy customers, who find the units of Palm Waters Holiday Villas acceptable for this price or were lucky to receive more modern units.
Matilda (9/5): Lovely staff and a very nice place. - Such a nice little unit. Perfect for stays of a couple days, with a kitchen for ease of cooking. The owners (I believe) were so lovely and accommodating!! Will definitely be back.
Clayton (7/5): Good -
Donna (9/5): Superb - Staff very accomodating, communication was by phone and excellent we came in late at night, and a day early. Very clean, exactly as described, and spacious units. This will be our Townsville go to from now on. Good location. Bed was too firm, but I like a soft bed. Not a problem for other family members.