Emerald Highlands Motel

Name: Emerald Highlands Motel
Address: 5 Cypress Drive, Emerald, au

Location: 5 Cypress Drive, Emerald, au

Star Rating: 3 Stars

Property Type: Motels

About this Property

Tranquil Oasis with Convenient Amenities

Outdoor Pool and Free WiFi: Enjoy a refreshing dip in our outdoor pool and stay connected with complimentary WiFi during your stay at Emerald Highlands Motel.

Cozy Rooms with Balconies: Relax in comfort in our rooms equipped with cable TV, air conditioning, and balconies to soak in the serene surroundings.

Convenient Location: With a tavern, shopping center, and fast food outlets just steps away, everything you need is within reach at our peaceful retreat.

Experience relaxation and convenience at Emerald Highlands Motel - book your stay now to unwind in style.

Important Information

Please note that there is a 3.5% charge when you pay with an American Express credit card. Please let the property know your expected time of arrival when booking using the special request box.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Private check-in/check-out
Front desk (limited hours)
Free wired internet
Access to nearby outdoor pool
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Exercise/lap pool
Swimming nearby

Rooms Available

Queen Room

1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk
Comfort - Climate-controlled air conditioning
Need to Know - No housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Room service (limited hours)
- Free WiFi
- Bedsheets provided
- No housekeeping
Deluxe King Room

This double room has a seating area, a tea/coffee maker and a balcony.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Heating
- Satellite channels
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Toaster
- Linen
- Outdoor furniture
- Entire unit located on ground floor
Twin Room

1 Double Bed and 1 Twin Bed
Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk
Comfort - Climate-controlled air conditioning
Need to Know - No housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Room service (limited hours)
- Free WiFi
- Bedsheets provided
- No housekeeping
Standard Queen Room

This double room features tile flooring, air conditioning and a cable TV.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Heating
- Satellite channels
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Toaster
- Linen
- Outdoor furniture
- Entire unit located on ground floor
Family Room

This family room has a seating area, a balcony and air conditioning. An extra bed can be arranged upon request, subject to availability. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Heating
- Satellite channels
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Toaster
- Linen
- Outdoor furniture
- Entire unit located on ground floor
Triple Room

The air-conditioned triple room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Heating
- Satellite channels
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Toaster
- Linen
- Outdoor furniture
- Entire unit located on ground floor
Standard Family Room

The air-conditioned family room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 3 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Heating
- Satellite channels
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Toaster
- Linen
- Outdoor furniture
- Entire unit located on ground floor

Guest Reviews

Fitzhenry (10/5): - Vsery convenient to hospital All good
John (8/5): Friendly and comfortable - Basic type accommodation but very clean and well presented Staff, they were excellent
Paul (10/5): Clean comfortable and affordable - Convenient
Paul (8/5): Clean, quiet, comfortable and good value for money -
Caroline (7/5): Budget and pet friendly - Budget and pet friendly Old and dated, but very clean. You get what you pay for.
Leonard (7/5): - Value for money Cockroaches through out the room
Massingham (7/5): -
Tammy (8/5): - Great
NICK (10/5): -
Stephen (10/5): - Everything Nothing
Bonnie (5/5): - Price was good. Great location. Accommodated our laste arrival. Very bad smell on arrival. A rather squishy space compared to family rooms oin other motels. It would be useful to have an additional sink outside the bathroom.
john (8/5): - Located close to highway & takeaways but still reasonably quiet & secluded. Pet friendly with good parking right against your unit. Young guy at reception was very helpful👍
Jim (10/5): Excellent will be back. - Close to food shopping centre and pub Bill
Taylor (10/5): -
Oshea (9/5): - Carpark was roomy and easy to access Whole family involved in running the place
Vincent (6/5): Clean and well-located stay with nice fixtures, but disappointing facilities and services - We really appreciated the cleanliness of the room and queen size bed was very confortable. We also liked the care products provided, especially the shaving foam, body cream care, and conditioner. These are not things you find in every hotel, and it was genuinely pleasant to have them available. On the downside, the sound insulation was not great, as we could easily hear noise from the common areas and other guests, which impacted the overall comfort. We were also disappointed with the pool. Although it was advertised as part of the amenities, it was not properly maintained or clean, with stagnant water, so we did not feel comfortable using it. It was frustrating to pay for facilities like a pool and spa that were ultimately not usable or not available as expected. We noticed aswell that breakfast was listed as a service, but it was never offered or proposed to us during our stay, which made it feel like it wasn’t really available in practice.
Lindsay (8/5): Great value for money with comfortable beds - The rooms are clean and the bed was very comfortable No out door area to sit out of view
Joanne (7/5): - The shower was fantastic and the bed was comfortable and as we were in town for the birth of our grandchild the site was perfect The room was dated, the lights tended to flicker on and off...a lot.
Steven (10/5): Comfortable and clean. Friendly Staff - Comfortable and clean. Friendly Staff N/A
Steve (10/5): Close to everything, large room, comfy, great shower - Large room, Comfy bed, great shower, good desk area, close to shops, restaurants, bars, Hospital, park
Steve (10/5): Comfy, Large room, close to everything, walking tracks - Large room, Comfy bed, great shower, good desk area, close to shops, restaurants, bars, park, walking tracks
Taylr (9/5): - Location was great, the room was secure and comfortable. We would stay there again, it was by far the best value for money of our trip.
Jessica (1/5): Unhappy as an overall stay will not be returning. - The location and staff were great. There was bug and cockroaches in the rooms. Aircon was cold but leaked.
Alicja (10/5): Enjoyable. - The room was very comfortable. I liked the room and bathroom. The place was clean and quiet, very close to shopping centre. Value for money.
Julie (7/5): - Quiet location. Comfortable bed.
Daniel (9/5): -
Catrina (6/5): Was cheap and tidy place to stay - Has a family staying at motel that mother screams alot and kids scream try not stay in room 10 as she is close to that one ...rooms are clean and tidy and in a great location ive stayed twice and both times near the family that screams .. Good price for room close to fast food and shops
Donna (3/5): Don’t do it!! - Not badly priced for emerald but still overpriced for what it is. No reception. Looked like squatters lived there. A woman yelled at her kids from the time I was waiting for the number on the reception door to answer the phone until late in to the night and started early again this morning and we listened to her until we drove away. Cats everywhere, even in the next door room.
Heather (5/5): -
Keith (9/5): Good clean value for money, stayed on the route up, liked it so stayed on the way home - Large clean rooms with couch, king bed Some bogan neighbours
Sally-Ann (9/5): I would stay there again and recommend it to others. - The Motel has a great location and off the main road, so nice and quiet. The room was very clean and well presented. There was a stale odor about the room, but that's an easy fix with an airing or some air freshener.
Williams (9/5): -
Tom (10/5): -
SUSAN (7/5): -
Wayne (7/5): -
MARK (9/5): Very enjoyable - Rooms are spacious and comfortable very clean shower was excellent Very close to local hospital if needed All good
Kate (7/5): - Quiet, comfortable room and was accommodating for 2 adults and 4 children. Close to hospital. Office staff did not speak English and put me on the phone to another person I could barely understand.
David (8/5): -
Sherona (10/5): -
Barry (5/5): Acceptable - It was a roof over our heads. The room was clean. It was close to all the amenities we required. The staff were helpful after they understood our requests. Staff could not speak english. The other residence had dogs, complaints about not wanting leters addressed to them delivered and may have been not suitable to mix with my children. There was no english speaking staff onsite.
Terri (9/5): -
Lynette (10/5): Great value for money and hassle-free check-in. - I liked that there was no hassle check-in. I didn't have to muck around with credit cards; I paid online and just had to pick up the keys on arrival. The room was lovely and big. The bed was big and comfy. It's dark at night as there is no outside lighting. I had to wake my partner up to come outside while I had a smoke.
George (10/5): -
Sheila (10/5): - Very clean and close to where I was have Christmas . Nothing, everything was great
GLENYS (10/5): - Location, cleanliness. N/A
Gagandeep (8/5): -
Finn (7/5): -
glenn (4/5): - Not so clean
Apsara (9/5): Good - Location , facilities Good to have someone who can communicate well in the staff.
Wayne (9/5): Most excellent - Location and Staff Nothing
Harrison (7/5): -
John (5/5): Not as good anymore. - Close to everything Comfortable beds We've stayed here for years, the deterioration this time was upsetting. Non English speaking. Male in admin had to call another lady to check us in over the phone as he had no idea what I was trying to say. The bathroom couldve been cleaner, hair and soap scum in shower. House keeping woke us banging on the door at 8am (we were staying 2 nights) we'd been at work until after midnight. They wanted to change the bin bag. Again non English speaking.
Peter (7/5): -
Narelle (10/5): -
Shirley (6/5): -
Brenda (9/5): - Very friendly and helpful service.
Clayton (7/5): - Easy to find location wise and close the facility like shops spacious parking and the room where ver spacious in size Room 10 the shower head was leaking and wouldn't drain properly out of the shower tub the aircon wasnt really powerful on full blast Room 11 wivh my mother was staying in had the same issue with the shower tub not draining properly the toilet was not scrubed properly around the bottom What I found disappointing in both rooms there was no forks or knifes no hand towls and lack of toilet paper
Janine (10/5): - Clean, comfortable, well positioned near shops. Hosts very accommodating and great for pets. Recommend!
Wayne (9/5): Very accomodating - Very helpful during our stay as we were dealing with some health issues. The people
Daniel (9/5): -
pen (10/5): -
Chaide (7/5): It was good but I didn't like the invasion of privacy - The kids enjoyed the pool The staff came into our room while we were out but we never asked them to, nor did we leave a "please clean our room" sign on the door.
Kym (7/5): Overall it was a great stay. - I travel with my pet so I love that I can bring him here for a minimal fee. Car parking is always tight here but not unmanageable.
Mick (8/5): -
John (10/5): -
Erin (10/5): - Location and quiet location
Jaidyn (9/5): -
Tiffini (2/5): - There were junkies staying at the property. Once night hit outside of the rooms smelt like weed and the beds where rock hard. There also wasn’t a smoke alarm in the room. Would have rathered sleeping on the road than in the bed.
Robyn (8/5): -
Jesberg (6/5): - Location wasn't great! Was noisy
Candutti (2/5): Don’t go there for a hot shower - Shower had no hot water pressure at all clearly had been turned down to basically off
Mary (8/5): -
John (6/5): A disappointment, overall feeling that it has gone downhill a bit over past year. - We stayed last year, it was clean, good value and quiet. This was so this year but not quiet. 1. We were served by a young boy who just handed us the keys. 2. Only customers were people without housing. During the night they were quite noisy, wandering the car park at all hours and talking.
Zielke (6/5): -
Michelle (10/5): - The property managers were very helpful with our after hours arrival. Thanks for having us.
Earl (8/5): Easy and convenient for people with pets - NA
Stephens (8/5): -
Regina (9/5): Clean & affordable family room - Affordable clean room Nil
Darlene (8/5): peaceful and uneventful - Staff - excellent Premises - well maintained and very clean The bedside lamps are located above the bed at head height, both of us bumped our heads multiple times due to this positioning. This was our only negative
Neil (6/5): - Was ok
Kea (10/5): - Everything There was nothing to not like.
STUART (7/5): -
Susan (6/5): comfortable for an overnight stay - central location lovely lady at reception but she didnt speak english and had to phone some else to complete our booking
Anthony (8/5): Great location and value -
Dahl (7/5): Good -
Shane (8/5): Very good -
rhonda (10/5): - Convenient to all the sites that we were interested in.
Gemma (8/5): Very good - Great location for hospital. N/A
Erin (5/5): Grateful for a clean bed after a massive day, really. - I liked that I had a clean and reasonably comfortable bed to sleep in after driving 15 hours. It's really close to a woollies, a MacDonalds and an oval for a little walk. I didn't particularly like that the room I had was attached to the living quarters of the motel owners, and I could hear their children having tantrums in Chinese, I didn't like that I was told I had to pay $20 extra (not qritten anywhere on website) to have my dog sleep on his bed on the floor that is tiled, (I would understand if it was carpet) I didn't like that the woman/owners/mother of the children having tantrums, seemed brazenly rude each time she spoke to me. I did say 5, however, It's probably more like 4 out of 10
Pete (7/5): Fabulous place and room - shame about bed. - Location to Local Bowls Club and fast food. Very clean and great shower head. Bed was very hard and pillows like pancakes, so flat and hard it gave both of us stiffness in neck, shoulders and sides. Recommend bring own pillow and a mattress Topper. No shit, worst bed ever out of 100s of hotels in have stayed.
Helen (6/5): Pleasant -
Elizabeth (10/5): Exceptional - Friendly staff and amazing room. It's was amazing
Georgie (10/5): Exceptional -
Jonathan (4/5): Disappointing - The room was quite shabby. It had the basic necessities but nothing more. To top it off, a mouse came running out from under the fridge. The manager was able to move us to another room when I complained about the mouse.
Mike (5/5): Passable -
John (7/5): Good -
Wayne (9/5): Clean quiet motel - ideal for my needs. - Cleanliness Shower head needs replacing
Yonita (8/5): Very good -
Yonita (8/5): Very good -
Fiona (8/5): Very good - The hotel had an old world charm to it. The included entertainment in the Beer Garden provided a great way to relax in the later afternoon and evening.