The Hermitage Hotel Mt Cook
Location: 89 Terrace Road, Mount Cook Village, nz
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Majestic Mountain Views and Onsite Dining
The Hermitage Hotel, nestled in Mount Cook National Park, offers rooms with stunning mountain and Mount Cook views. Indulge in onsite dining at the Snowline Lounge, Sir Edmund Hillary Cafe, and The Alpine Restaurant.
Comfortable Rooms and Modern Amenities
All rooms feature ensuite bathrooms, flat-screen TVs, and tea/coffee facilities. Enjoy free WiFi in public areas and free onsite parking. Upgrade to rooms with a bathtub for added luxury.
Convenient Location and Local Activities
Adjacent to Sir Edmund Hillary Alpine Centre, the hotel is close to Aoraki Mount Cook National Park Visitor Centre. Explore the area with activities organized by the tour desk or relax in the Panorama Room with local cuisine.
Book now for a memorable stay at The Hermitage Hotel!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Restaurant
- Terrace
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Packed lunches
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Kid meals
- Kids' outdoor play equipment
- Lower bathroom sink
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Thermometers for guests provided by property
- Happy hour
- ATM/banking
- Shopping on site
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Playground on site
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Bicycle-friendly property
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Standard Mount Cook View Queen room
This double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Premium Plus Super King
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as mountain views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Superior Twin Room with Mountain View
This room features a private balcony or patio with views of Mount Cook. It has an private bathroom including a shower, bathtub, free toiletries and hairdryer. Also included is a satellite flat-screen TV, complimentary WiFi, refrigerator and tea and coffee making facilities. Please note the maximum occupancy is 4. Children 14 years or under when sharing with 2 adults can be accommodated in this room free of charge when using existing bedding.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Premium Plus Room with Two Queen Beds
Located on the 8th, 9th and 10th floors, this air-conditioned suite features views of Mount Cook. It has an private bathroom including a shower, free toiletries, slippers and hairdryer. Also included is 2 complimentary bottles of water, a 55-inch full HD Smart flat-screen TV, Nespresso machine, refrigerator and tea and coffee making facilities. Guests enjoy free in-room WiFi. Please note the maximum occupancy is 4. Children 14 years or under when sharing with two adults can be accommodated in this room free of charge when using existing bedding. Located on the 8th, 9th and 10th floor.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Premium Super King
Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as mountain views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Signature Twin Room, Mountain View
2 Queen Beds
377-sq-foot room with mountain views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Mini-fridge, espresso maker, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Separate sitting area
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Double Room, 1 Queen Bed, Mountain View
1 Queen Bed
183-sq-foot room, furnished balcony/patio with mountain views
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, phone, and wardrobe or closet
Comfort - Daily housekeeping and heating
Accessibility - Low-height counters and sink
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Furnished balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Signature Room, 1 King Bed, Mountain View
1 King Bed
377-sq-foot room with mountain views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Mini-fridge and espresso maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Separate sitting area
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premium Room, 1 King Bed, Mountain View
1 King Bed
377-sq-foot room with mountain views
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Mini-fridge, espresso maker, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Double or Twin Room, Mountain View
1 King Bed OR 2 Twin Beds
237-sq-foot room, balcony/patio with mountain views
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Daily housekeeping and heating
Accessibility - Low-height counters and sink
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Double or Twin Room
1 King Bed OR 2 Twin Beds
247 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Daily housekeeping and heating
Accessibility - Low-height counters and sink
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premium Twin Room with Mountain view
This air-conditioned room features views of Mount Cook. It has an private bathroom including a shower, free toiletries and hairdryer. Also included is a satellite flat-screen TV, refrigerator and tea and coffee making facilities. Guests enjoy free in-room WiFi. Please note the maximum occupancy is 4. Children 14 years or under when sharing with 2 adults can be accommodated in this room free of charge when using existing bedding.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Standard King Room
This double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Standard King or Twin Room
Guests enjoy complimentary WiFi. This room features a balcony or patio. It has an private bathroom including a shower, free toiletries and hairdryer. Also included is a satellite flat-screen TV, refrigerator and tea and coffee making facilities. Please note that the maximum occupancy is 2 (including children/infants). There is no capacity for additional guests.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
Guest Reviews
- Kam Fong (9/5): -
- Kok Xia Ng (7/5): Overpriced - View is ok Strict check in time after 3pm
- YANG (9/5): -
- Muhammad (5/5): Location is beautiful, but poor experience, no supprt from staff, only because we booked from Booking.com - Location We booked a Premium Room which is the one of the best rooms in the Hotel, unfortunately received a faulty exhaust inside the toilet and it was stinking continuously. They could not fix as maintenance guy was not available until we left the property in the morning. Upon request an hour to extend we were asked to pay the bill instead. We requested vegetarian food which they said we cannot guarantee we have 100% vegetarian without cross-contamination. Such a big brand and no proper care for their customers. Ugly experience.
- Mark (7/5): -
- Aaron (7/5): Great spot, great views, buffet decent. Other food options very average - Buffet dinner was decent, views and location good. Alphine cafe was very average. Toasted sandwhich is microwaved and fried on one side. Breakfast crossaint barely toasted, still cold. Breakfast burrito came out as slop.
- Lai Ching (7/5): -
- Gerry (9/5): - Location Issues with the aircon
- Jan (10/5): Awesome - Room very well presented, awesome view of Mt Cook from room, staff friendly and very helpful
- Yongqian (8/5): - 位置非常好，设施虽不豪华，但整洁实用。付费早餐和晚餐有点贵，但品种丰富，口味也挺好。停车位虽然多，但高峰时紧张，有时要绕挺久才找到空位。
- zhaodong (10/5): 总体而言是一次很好的体验。 - 风景很好，具备度假酒店的功能。 餐食还不够丰富和美味。
- David (7/5): -
- Yuchen (10/5): 來到庫克山一定要住宿、冰川探險船、直升機冰川健行、安排庫克山山徑健行，風景美得讓人讚嘆~ - 早餐非常棒，尤其我們早起用餐，座位安排在靠近窗景的位置，欣賞Mt Cook山景朝霞，太美了!! 運氣很好，因為好天氣安排的活動都順利參加，活動之餘留一點時間給國家公園旅客中心及隱士飯店2樓咖啡館，非常值得。 這趟旅程因為庫克山的好天氣，讓我們飽覽壯麗山景，冰川健行，留下美好回憶~ 沒有
- Hui Tzu (8/5): - 位置 有些員工的態度不是很好，隔音不太好，樓上有人走動基本上都聽得到
- Deanna (5/5): Overpriced for what it was but one of the only stays around mt cook. - The view from the property was great. And the buffet breakfast had lots of options The buffet was quite expensive but I guess it’s a buffet. The place was quite empty and bland for the price. Needs improving and adding of items to make it more comfy. Also could’ve connect to the tv. Only had the video of the hotel playing …
- Cédric (7/5): -
- Gerald (10/5): -
- Stephen (9/5): Great hotel in fantastic location. - Comfortable room with mountain views. Good service from hotel staff. Great view of Mount Cook from the bar. Everything.
- Broadhead (10/5): We always return annually. - Overall experience was nice. I think the baths could be removed for cubical showers. Step in baths are deemed abit old fashion and can be dangerous.
- xingxing (5/5): 不敢睡觉！可能因为太黑了！门锁比较老旧有点担心 - 房间虽然老旧但是异常干净！比我住过的其他酒店都干净！ 自助晚餐真的太难吃了，山里天黑的早，麻烦多准备一些路灯吧！太黑了！
- AnnLuu (8/5): - 房間風景非常漂亮, 可以直接看到庫克山 地點在偏僻, 餐飲選項不多
- Rachel (10/5): Beautiful view of Mt. Cook -
- Baljinder (7/5): -
- AnnLuu (9/5): - 飯店位置有點遙遠, 但景色真的很美, 房內一大片落地窗望出去非常漂亮 附近沒有其他餐廳, 早餐與晚餐皆在飯店餐廳享用自助餐, 種類較少但食物是好吃的 入住時電梯僅有一部, 在退房時間等電梯等了兩三趟才等到
- Jue Chuan (6/5): -
- Vaiibhav Jhaverri (9/5): - Excellent location
- Adrian (10/5): Perfect place to stay in Mt Cook area - Great view and location.
- Guest (10/5): - 地點非常好很漂亮 服務人員很友善
- Fu-Sung (9/5): 庫克山住宿的優先選擇 - 1. 位在庫克山國家公園內,地點很好 2. 房間空間大,窗外就可以看到壯麗山景 3. 有付費洗衣機烘衣機 1. 早餐晚餐buffet太貴了, 但食材普通 2. 房間清掃速度太慢 3. 信用卡付費的洗衣機烘衣機的螢幕操作複雜很難使用,浪費很多時間,還需要員工協助處理 4. 房價昂貴
- sayuri (9/5): 雪景色が最高！ - 部屋のみ、あるいは、朝食つきの部屋、 どちらもだいたい同じ料金で迷いましたが、 部屋のみの方を選んだのが大正解。 最上階の部屋の窓から見える雪の山々（春なのに、雪が降りました）の美しさに息をのみました。 料金は高いです。 でも、この景色なら出しても良い。
- CHIA-MING (10/5): - 窗外風景好，舒適，剛好遇到下雪，很美
- CHIEN YUNG (6/5): -
- Rik (10/5): - View Room Bed Free Parking Breakfast
- Begoña (7/5): Sobrevalorado - Ubicación. Y el café. Que el check out fuera a las 10:30. El Desayuno caro y bastante malo.
- Graham (10/5): Happy holiday - One of a kind scenery. Expensive eating
- Dan (8/5): Beautiful - Beautiful view. The bar opened a bit late. You’re there on holidays & you would think it would have been available earlier!
- Paul (9/5): -
- van der Kuur - van Zanten (9/5): Verbluffend uitzicht op Mount Cook, vanuit de kamer, maar zeker ook vanuit de lounge. Het voelt erg - Uitzicht, bedden, diner, allemaal super. Tv systeem en ontbijtbuffet
- William Alexander (8/5): The room and view were great, but the check-in process definitely needs improvement. - The view of Mount Cook was very beautiful from the room. The room was comfortable and spacious. Our check-in experience was very disappointing. We were queuing to be checked in, but just as it was our turn, the staff member abruptly closed the lane and told us to join another queue because he had a meeting to attend. When we tried to raise our concern, the staff rushed and left. This kind of attitude is unacceptable, especially considering the price we paid for our stay. I sincerely hope the management provides proper training to improve staff professionalism and guest service in the future.
- Barbara (8/5): - Views and setting
- Rochelle (10/5): Even off season this is a wonderful resort and has everything you could ever need. Highly recommended - We originally booked just one night but we were snowed in unexpectedly so booked another night which meant having to move rooms . Both rooms were perfect and comfortable with amazing views. The Panorama restaurant is a must it was truly fabulous
- Ujwal (6/5): Great views. Horrible staff. Not many options though. - Great views. Horrible staff. So poor in service.
- Daopimthong (9/5): -
- Jackie (7/5): -
- Carole (6/5): Okay - The room was very nice with an exceptional view The buffet dinner offered in the only restaurant that was open during our stay was way overpriced
- Ann (9/5): -
- Guest (8/5): We loved our stay at Rhe Hermitage, more so for the views and location. - We loved our stay here, the view from our room which was on the 10th floor was amazing. We had the buffet dinner and it was nice, lots of variety. The cleanliness of our room was a bit of a let down. For the piece we paid your expect it to be super clean and checked before quests check in.
- Jennifer (10/5): The Hermitage is the perfect balance of rugged nature and luxury accommodations. - This location is absolutely exceptional. The views are gorgeous. The facilities are clean, stylish and peaceful. The staff were friendly and professional. Everything you need is in one place. The Hermitage is a true gem.
- Sara (10/5): شكراً على الاستقبال وتفهم ظروف التمديد لليلة أخرى . شكر خاص للموظفة سميرة . سارة 🇶🇦 - -الغرفة واسعة ومريحة والإطلالة مباشرة على جبل كوك . -الموظفين ودودون ويستجيبون بسرعة . -مرافق الفندق جميلة والجمال منتشر بكل زاوية لوجود النوافذ المطلة على المنتزة والطبيعة الخلابة . -ردهة المطعم خيالية ومستوى النظافة عالي جداً . - قلة الموظفين في الفندق ، فعند الوصول وتسجيل الدخول وإرهاق الطريق من كريستشيرش إلى الفندق لم اجد موظف يرشدني الى الطريق للغرفة بل تم منحي خريطة للمكان مما جعلني في حالة ضياع الى أن وجدت المسار الصحيح للغرفة . - يوجد في الغرفة كرسي واحد فقط يحتاج الى إعادة تنجيد حيث كان في حالة يرثى لها .
- Ching Hsien (7/5): If weather is no good ,all the activities will be cancelled,and choice of restaurants is limited. - Location The response for questions is not efficiently. The only route leading to Hotel was suddenly closed in our check in day, we tried to contact with Hotel and left message asked for advice but no response until the next day about 2:30am
- Kalyani Rajkumar (9/5): -
- misu (9/5): もう少し値段が安いといいと思う - 全般に良い ちょっと値段が高い
- Lance & Deborah Burns (8/5): - LOCATION ROOM WAS COLD
- Patrice (10/5): -
- Lyndall (8/5): Fabulous views and surrounds if you get good weather - Location was great The restaurant was overpriced .. a captive market .. and it was a shame the glacier boat ride was cancelled but understandable … wondered why it takes days to get your money refunded ..
- Tanya (10/5): -
- Rose (10/5): Great location, just a pity about the weather as our glacier tour was cancelled - Everything N/a
- Carley (9/5): - Staff very friendly Facilities clean and tidy The price we paid was way over priced for what we got..
- MOHAMMAD (8/5): - the location is amazing, and the staff were excellent The restaurant for dinner was modest, but it was a new experience
- Lisa (8/5): -
- Corrinne (10/5): - Great food , great views
- Karin (9/5): -
- YU TUNG (7/5): The view is pretty - When I reported my room which had a problem. The staff immediately change my room The shower place is too small ,WiFi is not good
- Anil (10/5): -
- Malgorzata (9/5): -
- Guest (10/5): - Perfect Location, Great room with spectacular views, Dining and facilities very good and easily accessible, Excursions very enjoyable
- Ghimire (10/5): -
- Asako (8/5): ロケーションがバツグンだが、宿泊費が高く感じた。 - 受付スタッフの対応がよかった。 ヘリツアーを手配してくれたり、携帯を紛失した際にも手助けしてくれた。 設備が古い。ドアが安全なものではなかった。
- Thuy Dzung (10/5): - The mountain view is amazing! They have eco-friendly bathing stuff. All family members can find favorite food in the buffet dinner, it's excellent! Location is super convenient! From the hotel, you can go to any trail route in the area. The TV is not smart one, I can't watch netflix or youtube.
- Choon Loong (9/5): -
- Theebigha (7/5): -
- Kim (6/5): A quick visit to the light reserve but ended up in a snowy wonderland! - The property location is amazing with beautiful views, especially during a snowfall. The beds were uncomfortable and old. It had snowed after an ice and the paths were iced over with no grit or anything down to help. The concierge staff were very condescending and really cold on check in. There were only two places to eat one is very expensive or one has school cafeteria equivalent food. The breakfast buffet was very expensive but the food was reasonable, and you can eat your fill. Parking here is tricky, especially if you have to drive to any of the restaurants or other locations, then parking is difficult to find.
- Nora Canalija (7/5): Just what i expected when requested for a with Alpine view, the room is lo - Breakfast was great, the staff were gracious Should have bathrobes for two people in the class of rooms where i booked in
- Andrew (10/5): - Beautiful property. Very friendly and helpful staff. Great dining options. Stunning scenery. Would definitely stay here again.
- SHANG NUNG (10/5): -
- Tan (10/5): -
- Crawford (10/5): -
- Aliya (10/5): - This hotel is a dream. Beautiful location, stunning views from rooms. Staff were really helpful, easy check in and check out.
- YANHUI (9/5): -
- Adam (8/5): - Amazing views and good selection of dining options. The room we had was in the original part of the hotel and located under the staircase which was not ideal as the stairs creek. Otherwise a great spot at the base of Mt Cook.
- Mia (6/5): Good for a short stay - Beautiful location. We were lucky enough to be there during a snow storm and it was stunning. The bedroom (premium mountain view) had good floor space and was clean. Our radiators didn’t work properly, so our room was cold. The prices at the buffet are extortionate. The food is delicious but to pay $80+ for dinner and then have to pay extra for a glass of soft drink is crazy.
- Sara (7/5): Hotel com excelente localização e vista envolvente, mas a precisar de renovação! - Localização e vista espetaculares! Vista da sala do restaurante. o Visitor's Center a não perder! A simpatia da empregada da loja (espanhola)! A boa variedade do buffet de jantar. Bom acesso do estacionamento à zona dos quartos. Hotel com sinais de desgaste e a precisar de renovação. Comida muito picante, em geral. Janelas dos quartos com mau isolamento térmico. Iluminação muito branca e pouco acolhedora. Corredores dos quartos enormes e impessoais.
- Lei (10/5): - 风景绝美，正对库克山口，晴天时太美了。开车过去徒步最方便 有点儿贵，其他很好
- JIAN WEI (7/5): 可以看到非常漂亮的風景 就算晚上到陽台雙眼只看到烏漆一片 拿手機出來朝天空拍攝也能拍出很美的夜景 房間設備需要更新 廁所門開關都有齒輪老舊磨損的聲音 吹風機的吹口塑膠已經損毀 雖然還能夠吹出風 但不小心拿到前端可能會被割傷 半夜房間有幾盞燈 -
- Candys (6/5): - The room had the most incredible view of the mountain. Never had a view like that before. It was breathtaking. Room was spacious and updated The bathroom stank and had to keep the door closed. The restaurant and cafe are very expensive. We never ate dinner there. The cafe needs an update as it looks tired and dreary. Expected more but was ample for one night stay although not cheap.
- Hamza (10/5): - Loved the hotel ,especially the amazing view
- Luke (9/5): Amazing location - Amazing location and view. Very comfortable room with great facilities. That we thought one night was enough...
- TAIKI (10/5): -
- Nate (10/5): Great views and convenient location. Friendly staff. - The view is amazing - just at the foot of the mountains and you can enjoy the views from your room. The restaurant also provides high qualify food for both breakfast and dinner. Nothing really.
- Siok Kuen (5/5): not value - room view poor service
- Hunny (7/5): -
- Guest (9/5): 愉快的旅行和入住！ -
- MATTHIEU (6/5): - Les chambres sont un peu vieillissantes
- Khairul (8/5): Rooms with great view and excellent locations to explore the area. - Clear instructions on how to get to the room and where to park. The shops and F&B outlets were great since there's not much choice at that area. Great view from balcony. The car park at the rear of building was a bit limited.
- Chris (8/5): World class location with world class views. - Outstanding location with sensational views. It’s picky, but it all seemed a little too volume based and focussed on the mass market with coach loads of tourists being bussed in and out.
- Julian (9/5): Excellent - Upgraded rooms Nothing
- Wang (10/5): -
- Stephen (10/5): -
- Chalermchai (9/5): -
- Sharryn (10/5): The best place we have ever stayed in! - The amazing staff at reception and in the restaurant. The beautiful room and view, sensor lights to and in the bathroom. The complimentary still and sparkling water. The decor and the comfortable bed. The buffet was incredible. BTW did I mention the amazing staff? Lol Please put Prosecco on your wine list in the restaurant.
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