Hotel Allen
Location: Eyre Street, North Ward, Queensland, 4810, North Ward, AU
Star Rating: 3 Stars
Property Type: Motels
About this Property
Outdoor Pool and Banquet Hall - Take advantage of the outdoor pool for relaxation or host your special events in the elegant banquet hall.
Dining and Bar Lounge - Indulge in delicious meals at Hotel Allen Bistro and unwind with a drink at the stylish bar lounge.
Convenient Amenities - Enjoy complimentary newspapers, luggage storage, and laundry facilities during your stay. Plus, benefit from free self-parking for a hassle-free experience.
Experience the best of Townsville at Hotel Allen, located in North Ward. Book now for a memorable stay near key attractions like The Strand Beach and Queens Gardens.
Important Information
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 02:00 PM - 08:00 PM
Check-out: 10:00 AM
Instructions: The front desk is open daily from 9:00 AM - 8:00 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Arrivals after midnight cannot be accommodated at this property.
Amenities & Facilities
- Luggage storage
- Wheelchair accessible
- ATM/banking
- Free newspapers in lobby
- Front desk (limited hours)
- Smoke-free property
- Billiards or pool table
- Free self parking
- Banquet hall
Rooms Available
-
Quadruple Room
1 Queen Bed and 1 Twin Bunk Bed
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Double Room
1 Queen Bed
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Triple Room
1 Queen Bed and 1 Twin Bed
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Single Room
1 Twin Bed
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Studio Suite
1 Queen Bed and 1 Twin Bed
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Twin Room
2 Twin Beds
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite
1 Queen Bed and 2 Twin Beds
Layout - Bedroom
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Quadruple Room
1 Queen Bed and 1 Twin Bunk Bed
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Studio Suite
1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Electric kettle
- Daily housekeeping
- No cribs (infant beds)
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Nicholas (8/5): - Was enjoyable
- John (4/5): - Good access to all local areas, strand, shops
- Rachel (8/5): - Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
- carol (8/5): - Good rooms. good location
- Larry (8/5): - The bed was comfortable, the shower was hot and the jug and TV worked. What else do you need? All good!
- Dane (8/5): - Great value for money, clean room and bathroom
- Lynette (6/5): - Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
- steve (4/5): - staff were good, Area is close enough to town. room right on top of Extremely noisy fridge generator even noisier when it kicks in. OMG
- Leon (8/5): - Great service, nice quite establishment. Food available at property.
- Stuart (8/5): - Staff were excellent, carpet and walls are worn but character of hotel was great. Would stay again
- Christopher (4/5): - We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
- Tash (8/5): - Older style hotel with all necessary amenities, in a great position and well priced.
- Tammie (4/5): - The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
- Whitney (6/5): - This hotel was convenient for the price, definitely out dated, such a shame the property owner hasn't renovated as it really needs it. Cheap beds. Needs a face lift big time. Perfect backpacker accommodation.
- Whitney (4/5): - Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
- Tyla (10/5): - The room has no microwave for heating up bottles
- Michelle (10/5): - Good Budget accommodation and convenient
- Laura (4/5): - Was initially give a room without enough beds for people booked , receptionist moved us to a ‘suite’ only when I provided evidence that I had booked for 4 people and needed 4 beds. Fire alarm went off twice (including at 3am!) only for staff to then say ‘false alarm’. Building, room and amenities in serious need of renovation. Mattresses sagging, carpets torn and not a single wall with undamaged paint. It might be cheap, but it’s also nasty.
- Sam (4/5): - The staff were nice and accommodating as I had to alter my booking during a busy weekend for Townsville. The location was convenient, the stand is a nice place to stay, walking distance to everything we needed. The room itself needs renovations/repairs and was quite dirty.
- Derek (6/5): - Very noisy room, some sort of motor almost constantly on outside rom ran all night. Good location.
- Luke (2/5): - I don’t know how to put into words how disgusting the room was, it was like walking into a “crack den” or even worse “a scene from the horror movie Saw”. After checking in & sighting the room, we promptly left & thought about my life’s choices & where did I go wrong? While this pondering occurred, I booked myself another motel, as far away from this place as I could, leaving this place as nothing more than a burnt memory. I did read some reviews prior to booking & thought these people must of been picky & that how could this hotel still be offering rooms if it was really this bad? The negative reviews were correct! The "suite" I checked into looked nothing like the supplied pictures & I am amazed there are any positive reviews at all. Over the years I have stayed at plenty of budget hotel/ motels & never have I felt the need to check-in somewhere else, if Townsville was completely booked out & couldn't have found alternative accommodation it would have been better to sleep behind a bin.
- Coralie (6/5): - We loved the location. Shops across the road plenty of restaurants very close by and very short walk to the Strand. The staff were wonderful very helpful. The pool area was very nice. The food in the restaurant was amazing and meals were very big. The bad was the rooms they were awful. Paint peeling from the walls and ceilings. No towel racks, shower in a dreadful condition as was the handbasin, nowhere to put anything. The beds were quite old and not very comfortable.The jug in the room smelt of mould so we didn't use it.The whole room needed to be gutted and redone. Would we stay here again.NO. we checked out a day early and I was very surprised that they very kindly refunded our last night. So much to like at this place but the rooms leave so much to be desired.
- Evelyn (4/5): - Proximity to the beach was awesome. The room we had was dirty.
- ross (8/5): - Reasonable price
- Ryan (6/5): - The shower curtain was dirty, the bed was comfortable. Close to the beach at a budget price. Good location.
- Matthew (8/5): - Exactly what I was after, a place for the night. Tidy but a bit old.
- Makka (10/5): - Amazing place
- Russell (10/5): - Excellent staff,
- Stephen (10/5): - Friendly staff, quiet location and close to The Strand.
- Heather (6/5): - Old but tidy. Clean sheets and towels, great food, convenience plus, walk to supermarket and coffee shops. Two negatives: Had to walk out front door and around the corner to the car park lugging baggage when leaving in the morning, and no cutlery or plates to have cereal in the morning. Overall, I’d go there again.
- ian (8/5): - price of stay it is dated cool helpfull staff
- Pamela (8/5): - Handy for me
- Ina (6/5): - Family room was basic but spacious, location is great. Cheap option to stay in Townsville city centre
- ROBYN (8/5): - I love Hotel Allen but feel it is desperately in need of money being spent on it ie new paint, refurbishment etc. When it rained the window leaked on to the single bed in my room so I'm happy there was nobody sleeping in that bed. But otherwise it was quiet, clean, excellent location, enjoyed swimming in the pool. If I had the money I'd buy it myself, sitting on a gold mine in the location etc
- Mark (6/5): - The place needs some money spent on it, as it looks very tired.
- Matthew (8/5): - Interior nice and clean, exterior shabby
- Helen (6/5): - Great location. Unable to lock window on arrival but it was fixed later in the day after we advised. While clean it could do with some paint and freshening up. Dinner meal was nice but they forgot to put in a few listed ingredients. We felt comfortable enough staying here for the price we paid.
- Falekaono (2/5): - Stinks& no kitchens
- peter (2/5): - The property needs total refurbish fancy coles putting this type of property out to the market
- Keith (2/5): - The property needs severe renovations absolutely disgusting room with plaster ofc the walls above skirting boards due to dampness coming through the wall from the bathroom. Mould on the bzthroom ceiling and mould on the bottom of the shower curtin. No internet available to guests, no sdvice given that the entry at nigth is in the street around the corner.... worst place I have ever stayed in... discusting room would not pass a health inspection, exhaust fan in bathroom not working but sign on mirror in bathroom requests that guests close bathroom door and use exhaust fan because the steam WILL set off the smoke detector... unbelievable.
- Brendan (10/5): - Clean rooms friendly staff
- Alek (8/5): - I was there for 5 nights. I found the staff to be quite friendly. Overall, I was happy with my stay. My only gripe is the cleanliness. There was hair all over the floor and toilet lid (I’m bald so I know it wasn’t mine!), and when I spoke to ‘housekeeping’ they directed me to the vacuum cleaner for me to clean it up. I just didn’t think I should have to do that considering I was the guest and I didn’t just pay for 1 night.
- Sheryl (4/5): - It looks like something out of a movie in the 70's. Ceiling paint coming off. ripped carpet with staining. Pool unusable. Cant shut the fridge without a latch. Mould on the roof in the bedroom.
- Shaya (2/5): - The shower was mouldy, bed wasn’t made properly, and my son in-law got questioned by a staff member about who he was and asked for his drivers licence for no reason. He was made feel very uncomfortable while staying there. I would definitely not recommend to anyone!!
- Shaun (4/5): - The room was dirty, including the inside of the fridge. The carpet and overall cleanliness of the accommodation was poor. There was a full domestic situation directly outside my room on one afternoon, which I’m not sure was resolved or not. The food was great, as were the staff though.
- Mona (4/5): - Very old outdated place
- Gill (6/5): - Great position
- Michelle (2/5): Pretty crap. - It was very dirty, disgusting, we had no blankets, no hot water, garbage bin had moulded and food scraps from previous people. No tv working we did let the lady's in office know. But they were getting someone to fix it, but they never did. 2 nights with the kids who had no tv, no hot water, no blankets we had heater on all night. The freezer was not cleaned had ice cream melted although it. The pool was out of working order. Or closed until further notice.... We would have rathered pay extra to get a room with tv, warm water.
- Steve (8/5): - staff very friendly room was clean enjoyed my stay
- Glen (4/5): - Definitely taken off the place to stay list. Need a face lift throughout the hole place
- Terrence (6/5): - Good value so close to The Strand but bed uncomfortable and room smelled stale and was in a generally poor state of repair. Restaurant food was good, however.
- Yvette (2/5): - Mattress was lumpy, air conditioning was very noisy, couldn’t open window as no screen or bars and opened onto an accessible rooftop. Carpets in hallways stained.
- scott (6/5): - Old school pub accomodation.
- david (8/5): - HI guys book though! expedia when i got there i got charge by hotel Allen to stay there. The receptions. said the account had not been payed no i am trying to get my money back from the hotel. not happy jan
- Dean (8/5): - Staff are excellent Room needs a complete refurbishment
- Michael (2/5): - The smell of sweat and BO in the room was very bad. Overall very rundown. It’s a rough pub clientele so you get what you pay for.
- Rafael (4/5): - Hotel falling down in pieces. Dirty room, carpet on corridors to the rooms full of stains, paint on ceilings peeling, the shower in my room was still dirty from previous stay. Don’t recommend this hotel at all.
- Hugh (10/5): Surprisingly good - Surprisingly good for an overnighter, big barn of a place, well located.
- Matthew (10/5): - Great location, right behind the strand and on Gregory street.
- Ivan (8/5): - We stayed for 3 nights. The accommodation was basic but clean. The beds were comfortable but the pillows were too soft. The shower was great. Unfortunately, although there was a toaster there were no plates or cutlery so that would have been a bit more convenient. We bought some from Woolies. We would certainly stay again. It was great value for money. The bistro was also excellent value for money - especially for 'seniors'.
- Gregory (2/5): - The place was so run down Room stank of stale smoke, non smoking . Door was literally peeling off and toilet hadn't been flushed when i arrived. Needs a massive re furbishment. Would stay in my swag before staying here again. Health inspectors. Could look at this one and do something.
- Deborah (2/5): - Should be reported to the health department. Room was disgusting-filthy and there was mould everywhere. Carpet was stained, tile’s cracked in the bathroom and even the bathroom door was damaged. Fridge leaked. Bars over the windows so in the event of a fire you would never get out. Pity because the rest of the facility was ok and the staff were great.
- Kannan (6/5): - It’s not well maintained. During Easter holidays, our rooms were not cleaned, bed spread was not changed, bins were not emptied due to staff on Easter leave. But it’s a budget hotel near to strand. Other than staff on leave issues, it is okay as per the rent.
- Shiralee (2/5): It’s not a 7.6/10 hotel. - The first room we was given smelt really bad and the shower was leaking and it sounded like it was on. The second room the windows were rotten and didn’t fit. I had a cockroach come out from under the skirting board and when it seen me it ran back. I had to use toilet paper to fill the hole that it came from. The bed was worn out and very uncomfortable and needed replacing. The shower room extractor fan didn’t work. The whole place was very neglected and needed a lot of TLC to bring it back to anything like normal. This hotel is down as a 7.6/10 and it’s definitely NOT. It’s run down and needs a lot of maintenance to get anywhere near a 7.6/10 rating.
- Stevie (4/5): - Unfortunately the condition of the property was terrible. I'm all for cheap accommodation and know you get what you pay for but mould covering the roof and walls is more of a health risk and I'm not exaggerating.
- Leslie (8/5): - Rooms rally need an upgrade.
- Barbara (8/5): - close to beach and eating places also some shops
- Edward (6/5): - Reception hard to find and receptionist seemed like she wanted to be somewhere else. My room was not made up and three people finally sorted it by getting me a different room.
- Cameron (8/5): - Great staff making the most of a hotel that needs some maintenance. Great location, great bistro, enjoyed the pool and gardens. The room needed work but for the price could not expect more. A coat of paint, carpet and electrical upgrades would go a long way. Lots of parking, easy checkin.
- Joe (4/5): - What i like about this property is close to City and it's Cheap .
- Bailey (10/5): - Staff were friendly, location great and good value for money
- Jacqueline (8/5): - The price and the location
- Brent (8/5): Good days ahead for everyone - They’ve had a bad time getting through the epidermic they’re coming back up and they’re getting there and they’re having a go to trying to get the hotel back to the way it was Good luck, Allan
- Katie (6/5): - the staff were all very nice but unfortunately the room itself was very old an nothing like the photos. window couldnt close properly so i heard all the carpark noise at night. And apart from the most uncomfortable sleep i had im pretty sure the bed has bed bugs. woke up itcy with a sore back.
- Matthew (10/5): - Old style pub, excellent location, nice staff
- Joe (8/5): - Excellent
- Richard (6/5): - value for the money
- DAVID (4/5): - Beds were comfy, clean linen, everything else in the room was spartan, broken, mildew in bathroom, broken exhaust fan, patched up, run down. Check in and check out was efficient and friendly
- Reg (10/5): - Everything was working
- Verified traveler (10/5): Good Darts - Travel, Darts Comp, PNG catch up and a Reef Tour.
- Rose (2/5): - Unit stunk of cigarettes and after two nights stay all our clothes and bags had to be laundered as they had picked up the smell it was pretty gross
- Ian (6/5): - The condition of the rooms and housekeeping of the rooms
- Daryl (4/5): - The gardens were nice but the old place needs a big makeover.
- Eduardo (10/5): - it is smack in the middle of everything, the room where I stayed faces this fantastic view, a reddish rock. restaurants, supermarket, pizza, burgers, ice cream, post office, beaches. everything is there and the airport is only a few minutes away but no planes noise. ten dollars to the airport via a van. the only thing they need to work on is security, idiots screaming late at night and their own restaurant, I went there and nobody bother to serve me so I went some place else.
- Jacob (4/5): - The whole place needs some love
- Brian (2/5): - Peeling paint in bathroom, no speed control on fan, room not serviced each day. No wifi. This used to be one of the top hotels in Townsville, unfortunately it requires a lot of work to bring it up to an acceptable condition.
- Raymond (6/5): - Hotel motel basic food good a bit noisy
- Joy (10/5): - Very friendly and accommodating staff.
- Bea (2/5): - Neglected and filthy property that advertised false photos and condition, total deception. Any hostel is better than this s..t hole!
- Kate (10/5): - Value for money on room , great restaurant , awesome bar area , bonus for a average gaming room too
- STEVE (10/5): - Staff Very Friendly Rooms /Suite A Bit Dated But Very Comfortable And Clean Will Definitely Be Back
- Chris (8/5): - Central to city
- Aeryn (10/5): - A little old, but extremely well maintained and clean, with friendly and amenable staff. Well placed, only a 5-10 minute walk downhill to shops and waterfront.
- Kylie (6/5): - Enjoyed our stay, great staff, good room but book in was to be 1pm got our key at 3,39pm , making us late for an event we were to attend, starting at 3.30pm.
- Aaron (8/5): - All good
- Sammi (8/5): - Great pub cheap meals - rooms could do with a make over but they are not terrible 👍
- Michael (8/5): - The people were great and the room was what we needed for our stay it was a little old but we were told they are about to do renovation soon
- Correna (4/5): - Staff was ok. No elevators for upstairs accommodation. Rooms were unclean
- Scott (8/5): - Great Value hotel Great food
- Verified traveler (4/5): - The property was not up to standard and needs a face lift and
Photos
