Troutbeck Lodge

Location: 5 Arnold Street, Rotorua, 3010, Rotorua, NZ

Star Rating: 3 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 10:00 AM

Instructions: The front desk is open daily from 2:00 PM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The front desk is staffed during limited hours.

Amenities & Facilities

• Express check-out
• Free WiFi
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Concierge service
• Picnic area
• Conference space
• Library
• Front desk (limited hours)
• Express check-out
• Smoke-free property
• Express check-in
• Ecotours nearby
• Tours/ticket assistance
• Miniature golf on site
• Helicopter/airplane tours on site
• Playground on site
• Rowing or canoeing on site
• Free self parking
• Free valet parking
• Free long-term parking

Rooms Available

• Whole Lodge (5 Bedrooms)

  3 Queen Beds, 4 Twin Beds and 1 Double Sofa Bed

  1615-sq-foot room, balcony/patio with lake views

  
  

  Layout - 4 bedrooms and dining area

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - Cable channels and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Premium bedding

  Bathroom - 4 bathrooms, shower, a hair dryer, and towels

  Practical - Iron/ironing board and desk; cribs (free) available on request

  Comfort - Air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - Limited housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 12 (12 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Fireplace
  • Interconnected room(s) available
  • Electric kettle
  • Oven
  • Stovetop
  • Room service (limited hours)
  • Wheelchair accessible
  • Premium bedding
  • Separate dining area
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds

• Exclusive House, 3 Bedrooms

  3 Queen Beds and 3 Twin Beds

  1076-sq-foot individually decorated room, balcony/patio with lake views

  
  

  Layout - 3 bedrooms

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Premium bedding

  Bathroom - 3 bathrooms, shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and heating

  Need to Know - Limited housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 9 (9 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Heating
  • Kitchen
  • Fireplace
  • Interconnected room(s) available
  • Electric kettle
  • Oven
  • Stovetop
  • Room service (limited hours)
  • Ceiling fan
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds

• Panoramic Cabin (Small)

  1 Double Bed and 1 Twin Bed

  322-sq-foot room, balcony/patio with hill views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator, microwave, electric kettle, and room service (limited hours)

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Day bed and iron/ironing board (on request); cribs (free) available on request

  Comfort - Air conditioning and heating

  Accessibility - Wheelchair accessible

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Room service (limited hours)
  • Wheelchair accessible
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds
  • Separate bedroom
  • Day bed

Guest Reviews

• Hoan (4/5): - I like the Viewing, Its very nice & quite. But the house is too old. the toilet at middle need to fix. Its too noisy at night time.
• Verified traveler (10/5): - Beautiful property...great location. We went for a nice walk along the river to the swing bridge once we checked in.
• Luyn (10/5): - 호수 바로 앞에 있어 전망이 좋음 주인분께서 관광지 할인쿠폰도 몇장 챙겨주심
• SOOK (2/5): Stay away this Lodge! Beware! - I definitely will not suggest others go to this lodge, Super unhappy experience. Beware of this house and owner, I booked 5 bedrooms but at the end we only got 3 bedrooms. Asked the owner how to get in another 2 rooms and we frankly tell him our plan changed situation so add more member to stay, then he charged us for another 2adults and 3children price ($25 each) even though by right I paid for 5 bedrooms price. Unhappy it’s not because the charges. It’s because when we reach the lodge at 5:30, there is no one at the service counter. Then doesn’t matter, normally other owner will secretly put the room no key or code no at somewhere secret. But not for this lodge owner, he just paste our lodge’s code no at the glass door of service counter, everyone pass by will know our code no, anyone can just press the code and get into our lodge. I feel so not safety for our family and our belongings. The owner didn’t come back to take down then notes!! He only came after he know our members add on, then only within 10 mins he reach our lodge to collect the extra charges! The owner’s attitude was Super bad! If you don’t want to spoilt your holiday mood, just stay away this lodge! This lodge is Super dirty too! I will upload some photo to proof the dirtiness. I just walk around the living room and our rooms, my foot was full of dust and become black! The side table of our room also full of dust and they just keep their extra pillow and bedsheet at Super dirty shelf!!
• Verified traveler (8/5): - Good location, nice view. We had good time there. ..
• Mun Hei vinnci (10/5): - Perfect !
• Verified traveler (8/5): - The studio has a lovely view of the lake. The sharehouse above also has a view but it is uncovered.
• Verified traveler (6/5): - Great position-right across the road from the lake. Decor is a bit tired. Kids loved it and was fine for a one night stay.
• Verified traveler (10/5): This acmodation is a perfect for holiday. - Stuff is so kind and friendly. Location is also very nice. I think that this acmodation is a perfect for holiday. Thank you very much.
• Verified traveler (8/5): - Property was a little old and tired. But clean. Very quiet which was nice
• KWAI FONG (8/5): 有3套手洗間夠方便 - 地點在湖畔,5人入住3間房及有3套手洗間夠方便, 房東好好會介紹地方玩及食,
• Verified traveler (10/5): - great location and lovely hosts would recommend to anyone!
• Verified traveler (6/5): - General manager really nice and helpfull. The house is a little beat hold and should have a refresh
• Verified traveler (2/5): - We understand that the name Troutbeck Lodge has been appropriated from the previous lodge situated directly on the lake a couple of doors down which is now a private home. My partner had stayed at the old lodge and had a good experience, we were expecting same. Sadly our expectations were not realised. The new lodge is in fact a collection of straggly motel units and old fishing shacks across the road from the lake. Our room was sparse and grubby. Everything was old, worn, dusty and unclean. We could not stay there and left to find other accommodation.
• Verified traveler (8/5): - The view of the hotel is amazing. Staff were very friendly and helpful We were a little dissapointed with Size of the bed and shower drain was fully bloked
• Patrice (10/5): Great place! - The owner of trout lodge was absolutely lovely and very helpful. He helped us plan our stay in Rotorua. The view from our window was to die for. We were looking directly in front of the lake and could see the sun setting and rising. Great find!
• Lucas (10/5): Great place! - Great place!
• Verified traveler (8/5): Quiet and lovely location - This room was great value for money. It was a very quiet street and right on the lake edge. Very friendly and helpful hosts.
• Michelle (8/5): Stunning view - Beautiful view, the owner is in the process of upgrading the facility so the there is some work to be done but it was still a very pleasant place to stay with stunning view of the lake. The building is older, but still in good condition. We enjoyed sitting outside our door having a cup of tea looking out over the lake. We enjoyed our time there.
• Mitesh (8/5): Rotoura like - The accomodation is so so however the location is pretty good.
• Verified traveler (6/5): Run down and in need of some restoration - We were struggling to find something that would accommodate us and our dog and this was one of the only ones. the owner has just taken possession and has big plans but at this stage the place needs a great deal of attention.
• Verified traveler (8/5): - We hired the entire place for a work retreat. It was perfect for us.
• Janine (2/5): Avoid at all costs - Terrible place, is not a nice place to visit. Is very old and outdated, staff are unfriendly and unhelpful. I will never stay here again, it ruined my whole stay in Rotorua and it does NOT look like the photos it advertises!
• Verified traveler (6/5): close to lake - It had lots of room and close to lake with many things to do nearby. It held 9 people comfortably
• Tony (8/5): Nice lake view apartment. - Stayed one night with family members. Hotel is good and with nice lake view. Quiet and beautiful area. Very happy to stay here.
• Andrew (2/5): AVOID - This 'lodge' is not in a tourist area. It is in a run down suburb of Rotorua about 10km from the city centre and has a run down appearance. When we arrived we nearly didn't go in because it looked so uninviting and ended up staying one night only even though we had booked and paid for three nights. It is also very overpriced considering the poor state of the building and surrounding premises, and the very poor location.
• James (10/5): - Value: Great deal; Service: Go the extra mile;
• Darren (8/5): - Facilities: Typical; Value: Reasonable; Service: Basic; Cleanliness: Faultless; Have one spa on heat, so it's warm and not cold
• Debbie (6/5): - Facilities: Everyday; Value: Affordable; Service: Below average, Place not cleaned prior ; Cleanliness: Lacking;
• Nina (8/5): - Facilities: Basic; Service: Good, Friendly; Cleanliness: Pleasant;
• Simon (10/5): -
• Hank (8/5): - Facilities: Basic; Value: Great deal; Service: Sufficient, Polite; Cleanliness: Pleasant;
• Marilyn (10/5): - Facilities: Nice ; Value: Great deal; Service: Friendly; Cleanliness: Beautiful;
• Renee (8/5): - Facilities: Good; Value: Affordable; Service: Basic; Cleanliness: Clean, Neat;
• Cathy (10/5): - Facilities: Used BBQ kayaks spa ; Value: Great deal through Wotif; Service: Happy and friendly staff; Cleanliness: Clean and tody; Plenty of breakfast food and milt supplied. Ideal for parents on the deck and teenagers on kayaks and cooking dinner on the BBQ!
• Ben (10/5): - Facilities: Above average; Value: Fantastic; Service: Remarkable, Outstanding; Cleanliness: Clean; Service is great, but something is a bit dated.
• Darren (10/5): - Facilities: Everyday; Value: Great deal; Service: Go the extra mile; Cleanliness: Gleaming; They need to look into the hot water system to ensure a good supply
• catherine (8/5): - Value: Economical; Service: Sufficient; great place for the price
• Robert (10/5): - Facilities: Home away from home; Value: A steal; Service: Go the extra mile; Cleanliness: Spotless; Staff were more than helpful
• Aroha (8/5): - Facilities: Unpretentious, Modest; Value: Low-priced, Economical; Service: Respectful, Friendly, Courteous; Cleanliness: Tidy; Welcoming, helpful hosts who know the local area well
• Louise (10/5): - Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Pristine; Beautifully decorated, warm welcome and helpful owner .worth staying more than one night
• Darrell (10/5): - Facilities: Nice ; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant;

Photos