Ho-Chunk Casino Hotel - Wisconsin Dells

Name: Ho-Chunk Casino Hotel - Wisconsin Dells
Address: S3214 County Road BD, Baraboo, Wisconsin, 53913, Baraboo, US

Location: S3214 County Road BD, Baraboo, Wisconsin, 53913, Baraboo, US

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Amenities for Every Guest
Indulge in the casino or unwind in one of the 2 spa tubs. Enjoy complimentary Wi-Fi, gift shops, and wedding services.

Culinary Delights and Entertainment
Savor a meal at the restaurant, grab snacks at the cafe, or have a drink at one of the 2 bars/lounges.

Convenience and Comfort
Benefit from express check-out, a 24-hour front desk, and event facilities spanning 45000 square feet. With private balconies, LCD TVs, and free Wi-Fi in all 302 rooms, relaxation is ensured.

When luxury meets convenience, unforgettable experiences await. Book now at Ho-Chunk Casino Hotel - Wisconsin Dells for a remarkable stay in Baraboo! 🌟

Important Information

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
A car is recommended for transportation to and from this property.
Cashless payment methods are available for all transactions.
Contactless check-out is available.

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Casino
Designated smoking area
Wheelchair accessible
Outdoor furniture
Bingo
Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Fireplace in lobby
Television in common areas
Safe-deposit box at front desk
Porter/bellhop
Express check-out
Wedding services
Wheelchair accessible parking
Braille or raised signage
RV, bus, truck parking
Conference center
Free self parking
Free RV, bus, truck parking
Games
Housekeeping on request
Banquet hall
Reception hall
Casino nearby
Coin laundry on site
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Change of towels (on request)
Change of bed sheets (on request)
Well-lit path to entrance
Stair-free path to entrance

Rooms Available

Deluxe Room, 2 Queen Beds, Accessible

2 Queen Beds
Features a private balcony/patio

Internet - Free WiFi 25+ Mbps
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead
Practical - Clothes dryer, free local calls, and safe; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Roll-in shower, wheelchair-width doorways, low-height door lock, raised toilet seat, wheelchair accessible, braille signage, grab bar in shower, hand-held showerhead, lever door handles, visual fire alarm, wheelchair-accessible bathroom vanity, and low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toaster
- Dining table
- Shampoo
- Wheelchair accessible
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Dryer
- Bedsheets provided
- Soap
- Window screens
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered peephole/view port in door
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
Deluxe Room, 2 Queen Beds

2 Queen Beds
Features a private balcony/patio

Internet - Free WiFi 25+ Mbps
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead
Practical - Clothes dryer, free local calls, and safe; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Braille signage
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toaster
- Dining table
- Shampoo
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Dryer
- Bedsheets provided
- Soap
- Window screens
- Braille signage
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
Deluxe Room, 1 King Bed

1 King Bed
Features a private balcony/patio

Internet - Free WiFi 25+ Mbps
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead
Practical - Clothes dryer, free local calls, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Braille signage
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toaster
- Dining table
- Shampoo
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Dryer
- Bedsheets provided
- Soap
- Window screens
- Braille signage
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
Premier Room, 1 King Bed

1 King Bed
Features a private balcony/patio

Internet - Free WiFi 25+ Mbps
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead
Practical - Clothes dryer, free local calls, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Braille signage
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toaster
- Dining table
- Shampoo
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Dryer
- Bedsheets provided
- Soap
- Window screens
- Braille signage
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
Deluxe Room, 1 King Bed, Accessible

1 King Bed
Features a private balcony/patio

Internet - Free WiFi 25+ Mbps
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead
Practical - Clothes dryer, free local calls, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Wheelchair accessible, low-height door lock, wheelchair-width doorways, braille signage, low-height view port in door, raised toilet seat, grab bar near toilet, wheelchair-accessible bathroom vanity, visual fire alarm, lever door handles, and hand-held showerhead
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toaster
- Dining table
- Shampoo
- Wheelchair accessible
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Dryer
- Bedsheets provided
- Soap
- Window screens
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
Premier Room, 2 Queen Beds

2 Queen Beds
Features a private balcony/patio

Internet - Free WiFi 25+ Mbps
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead
Practical - Clothes dryer, free local calls, and safe; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Braille signage
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toaster
- Dining table
- Shampoo
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Dryer
- Bedsheets provided
- Soap
- Window screens
- Braille signage
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)

Guest Reviews

Sharon D (10/5): Girls trip - It was a great stay, i will totally come back. Fun times!
Anthony (8/5): - Decent property near Devil's Lake.
Sara (8/5): - Had a fantastic stay there. Maybe a few more things in the workout room. Some free weights would be awesome. Customer service was lacking a bit.
jeffrey (10/5): - Our first time at this property. We will be back
Shantele (10/5): - It was great - wish more restaurants were open.
christine (8/5): - We always enjoy our stay at Ho Chunk Casino in Baraboo, Wisconsin and are frequent guests. However, we have been noticing that the hotel is in dire need of updates both in the rooms and common areas.
Jeff (10/5): - Everything was delightfull
Kimberly (8/5): - We really enjoyed our stay. The hotel is very nice. The rooms have refrigerators and microwaves which was very convenient. My only minus was the dining options, grill in the Casino closed at 7pm and no restaurant in the hotel.
Brandon (6/5): - The family hot tub was broken an rhe adult one was luke warm blowing cd water out.
Kathleen (8/5): - Very clean and quiet. Comfortable.
Monica (10/5): - It was an amazing stay. Just the hubby and i for a weekend getaway but was clean and everyone was so friendly
Verified traveler (10/5): - I LIKED EVERYTHING WHAT I DID NOT LIKE IS THE GUEST UNDER MY ROOM WHERE SMOKING TO MUCH EVEN WHEN DID OUTSIDE THE AIR WOULD TAKE SMOKE INSUDE
Daniel (8/5): Satisfied but not thrilled. - Overall the stay was good. The casino was only partially open because of the Covid-19 Pandemic. Only gaming machines were operational. The hotel and casino took good precautions to protect the guests. A lot of the restaurants were closed because of the pandemic. In light of the lack of services, the hotel room seemed a little over priced.
Jeff (10/5): - Very modern and clean. Awesome waterfall in the entry way. Very friendly and helpful desk agents.
Kristi (8/5): - It was a beautiful hotel, very clean. We had an outdoor patio outside of our room but it was filthy with bird droppings, feathers and dirt. Also, coffee was not offered in the lobby in the morning since the casino didn't open until 9AM.
Nancy (10/5): - We booked a suite last minute on way home from vacation and it was beautiful!
Jeffrey (6/5): Call before you visit - I had some family in town and i thought it would be great to stay here and tour the dells during our visit. Very disappointed that the hotel and hotels.com did not contact me or list that all food services were closed at the hotel. Thankfully the dells was not far awaybwith plenty of places yo eat. Also, table games are VERY limited They finally opened tables up at 4pm and 90 percent of the tables were blackjack. Very nice hotel and casino and im sure it would've been better pre covid
Gail (8/5): - Wo love the pool and hot tub. They scraped and painted the railings in the pool area, but still looks unfinished as it’s white and doesn’t match the rest of the area.
Pam (10/5): - I loved the Ho Chunk Hotel I stayed at it was very clean and they were very friendly. I also enjoyed all things we did at Wisconsin Dells, boat tour, jet sky boat tour and the shops and restaurants.
Selima (4/5): Ho chunk Dells hotel - Hotel was very slow and rooms were not updated, one smelled of smoke, one was on end by shipping and receiving garage there was hole in curtains dirty patio door no blow dryer no blankets couldn’t get hold of front desk very slow service, we’ve stayed here other times, they told us being members we could’ve gotten 89$ room rather than paying 140$ through Hotels.com dissatisfied with this stay Selima Szuta
Luma (10/5): - Everything was great, very clean and awwsom service
CC (10/5): - We stayed in the honeymoon suite which was so homey and grand at the same time. I also loved the buffet and we won money at the casino. It was a great time.
Verified traveler (4/5): - Hanging curtains off the rod, asked for a handicapped room when reservation was made weeks before we stayed with no steps, no tub, no long walks because problems walking. Did not have a handicapped shower, had to walk 2 long halls, Room was not at all handicapped. Very disappointing for this size of place. Wont probably stay again if that is how they treat handicapped people.
Verified traveler (6/5): - The room I booked was not what I got. The room I got wasn’t very clean ... staff was indifferent to my concerns .i won’t be staying there ever again .
MessyJessy (8/5): - This is my second time staying here, I love the private patio or balcony and the rooms are spacious and clean. I only wished they had included a booklet with options for room service, hotel extensions etc
Nicky (10/5): - Very clean, staff was helpful, great dining choices, although couldn't get breakfast until after 8am
Cathy (6/5): - Our bathroom had no Kleenex. Our favorite restaurant was closed. Ate at the buffet which wasn’t that good
JB (4/5): - One of the biggest hot tubs I have every seen and the room was clean.
Verified traveler (6/5): Don't plan on staying in for breakfast - My wife and I stayed at this hotel Monday night and Tuesday night because I had real estate appraisal continuing ed in one of the conference rooms there. We were very disappointed to find that none of the restuarants in the hotel/casino served breakfast during the week. The sign by the hotel elevator said the Sunrise Cliffs Cafe was supposed to be on the second floor and would be open at 7am, Wed - Fri. My wife went to the 2nd floor looking for the place so that we could get an idea of what they had on their menu. At the restaurant entrance was a sign stating that effective March 9th, the restaurant will be located in the Standrock Buffet. My wife then walked back downstairs (the escalator is broken until May), and walked through the casino to this restaurant. None of the signing there mentioned the Sunrise Cliffs Cafe, and the only breakfast offered was on Saturday and Sunday mornings. The temperature in the conference room wasn't very comfortable for class either day also. I had to wear my coat the first day and was sweating the second day.
Kimber (8/5): kip the Buffet - Had a wonderful stay. Rooms have been updated and are gorgeous. The swimming pool and whirlpools are super cute and extremely clean. Only negative was the buffet. Same choices every night and most of the meats looked they sat out for a while and were extremely dry. Nothing that should have been warm was and nothing that should have been on ice was chilled. Would recommend staying away from the buffet.
Mary K (8/5): Nice place - Hotel was very comfortable and loved the leisure chairs in the room. I would have liked more information in the room about the dining options available.
Verified traveler (8/5): - The smoke from the casino flooded the hotelwalkways.
Ken (8/5): - Having to walk thru casino smoking section to get to non-smoking
Verified traveler (10/5): would recommend - Very clean, friendly staff. hotel was busy but hallways by the rooms were quiet.
Diane (10/5): Nice place to stay with friends. - We went up for bingo. Lines were excessively long not enough open booths to get cards. We go alot and didnt get any comps for staying all weekend otherwise we love going there. Its something to do with adult friends.
Jerry (4/5): Not a good gamble!! - One of the worst stays we’ve ever had there!!
Verified traveler (10/5): - Great room and the staff was awesome! The was excellent.
Paul F. (10/5): Great time!!! - It was a all around great time.
Verified traveler (8/5): - ok rooms food was not good at all at least the buffett wasnt
Verified traveler (8/5): Very comfortable and fun. Some minor issues - Very comfortable and reasonably priced. Modern hotel with the casino. Casino has non-smoking areas, but you need to swim through clouds of smoke to get to those areas. Could use some other food options other than an $18 buffet. The room was great except it took 5 minutes for the shower to warm up.
Dianne (10/5): - We visited for my boyfriends birthday. We had a great time. Everyone was very friendly and professional. The hotel is beautiful! The only complaint we have is that saying thats " its your wisconsin adult get away" but then you go to enjoy the pool whirlpools and sauna and its filled with kids. Its hard to relax when theyre running and splashing around. They have from 10- midnight kid free but it should be a lot earlier than that so people without kids can really enjoy it. We had to call security because the kids in there were unruly and were not being watched by the parent. If they change this policy it would be great.
Randy (8/5): - People were helpful and good to work with. The room had not been dusted in weeks and needed work.
Verified traveler (10/5): - very proffesional...great service..and good price.
Mary (10/5): - Love the rain shower in the bathroom! I enjoyed trying new slots at the Casino.
Verified traveler (10/5): - Beautiful clean everything you could want in a hotel. Multiple pools very nice.
Alli (10/5): - Clean room and fast/easy check in. Plenty of bars for date night drinks. Very nice interior design.
Curt (10/5): Overall good - As usual, the stay was good overall. I just wish that I would leave the casino with close to what I went in with, just once.
Christine (8/5): Pretty room, not the cleanest! - Hotel room was large. We had the honeymoon suite. Fireplace didn't work, hair in the jacuzzi tub, and leftover rose petals under the ottoman, which tells you they don't move things to vacuum.
JP (10/5): - The property was comfortable and clean. Well maintained.
Verified traveler (10/5): - Love this place. started with Rikki at the front desk, that was so helpful and informative. Great room Great Place
Verified traveler (8/5): - I like that our room was quite and had a balcony of it's own.
Verified traveler (8/5): - We were forced to take "warm" showers on Sunday morning. The staff offered to comp us breakfast but we did not have enough time to eat before we left that day.
Ryan (8/5): Pretty nice - Overall the stay was nice. We stayed in a VIP King Suite. The shower looked great from the pictures but it did not have enough water pressure and there seemed to only be hot water as the shower was either off or too hot to use. The room was big and other than the shower it was what we expected. Overall a decent place to stay for the money.
Verified traveler (6/5): - I requested to have rooms together for a group and the staff was not very accommodating... not only did we not get our rooms together, but half of our group could not check in until after 4pm per the check in time
Verified traveler (8/5): One night in Baraboo - Comfortable room, great value for a one night stay, and tremendous customer service.
Verified traveler (8/5): - Friendly staff when checking in! Casino and hot tub areas
Verified traveler (10/5): - Everything was great except not all the jets worked in the hot tubes
Timothy (10/5): - Nice and clean nice place to for gaming. Excellent steakhouse. Wonderful staff.
Grace (10/5): - Rain shower head & very comfortable king bed. Clean room & air quality excellent if anyone has asthma.
Verified traveler (10/5): Awesome rooms - VIP Suite was awesome, the staff is also very attentive, can't wait to go back.
Amber (10/5): - I like the indoor waterall onl thing i didnt like was the stairs to walk through the waterfall are still being constructed so we couldnt experience it
Marie (10/5): - It was great
Norman (6/5): - Service and food was very disappointing at the Copper Oak especially when paying top dollar for what should be a good steak and neither of ours were done as ordered and wer very dry. We have been here several times before but this time was not good at all.
Verified traveler (6/5): - Lack of access to food restaurants. Apparently they are on a second level but the main escalator to that level is under construction.
Verified traveler (10/5): - I loved that they had a hottub and only for adult time.
Verified traveler (10/5): - It was really nice, beautiful rooms and lovely atrium area
Barbara (8/5): - Bed was too firm and no comforter.
Franky (10/5): - Hotel/Casino was very fun, being able to walk down to the casino and be able to enjoy the slots and having places to eat nearby was great.
Janelle (8/5): - Rooms was clean and nice.
Janel (10/5): - They've done a great job remodeling, rooms are very nicely appointed.
Ray (8/5): - very good
Verified traveler (8/5): - The parking lot and the sidewalks were a little slippery. I almost feel twice in parking lot.
Verified traveler (10/5): - Very clean and quite in the rooms. No issues to complain about
Jeff (8/5): - Couldn't believe they wouldn't allow cigar smoking at table games. Very disappointed in that.
Verified traveler (10/5): - Friendly staff, fun casino, and easy to get to other area attractions.
Randy (10/5): Superb - The place should be a five star. They offer alot more than others. The pools,the bars, the kids quest, the music entertainment, 4 restaurant, casino make it a place you go to and never have to leave.
Verified traveler (8/5): - Overall good experience. They let us check in early and we appreciated that.
Verified traveler (6/5): - Waterfall in lobby was cool and loved the shuttle service to Crystal Grand. Parking lot was icy .
Kathie (10/5): - Everything was great- all staff very friendly and helpful! Comfy beds, quiet hallways, nice bathrooms... only drawback...not enough light in bathrooms. But we will definitely recommend!
Sandy (10/5): - We enjoyed the hot tubs. The one was large enough for 41 people. We even had it to ourselves once.
Rhonda (8/5): - The staff was friendly and very helpful. The room was clean, modern, and spacious. The only thing lacking was a dresser to put your clothes in. Also, there are no towel racks in the bathroom.
R.W. (6/5): - I understand the need to save energy, however the lighting in the room and bathroom was terrible. I stay in hotels nearly 100 nights a year and this was one of the worst. There are LED's on the market that do a much better job than what is being used at this property. The room may have been filthy or spotless but I couldn't see to judge!
Dawn (10/5): - Very spacious room with comfortable bed. Not too far from Casino floor.
Tracy (8/5): Hotel was the highlight...sad but true. - We stayed here for a comedy show. The Hotel was clean but needed some upgrading. The exhaust fan in the bathroom did not work and the ceiling had some tiles that needed repair, otherwise very nice. The check in was simple and the lady was very nice. We ate at one of the buffets on Sunday morning and it was horrible. Our waitress Diane was so very nice, but the food had something to be desired. Although, Tony did a great job of entertaining with the omelets there were not done at all. The brisket was horrible. I took one bite and spit it out. It tasked like it was soaked in liquid smoke and was overdone. The biscuits and gravy were ok. The eggs were good but cold. Finally, when we walked in to pay for the buffet we made mention that we did not want the champagne. We were told that the staff cannot ask us if the customer wants it or not. They have to be told. That is so very wrong. Someone needs to look at that policy. We all spend enough money in your casino, let alone the food and drink prices that something like this should not happen. The awards card is a joke. The show that we saw supposedly gave us 15.00 for free.....but when you go to use the awards card, you have to put in 15.00 before you can use the card. That is a sham. As a woman with an Ojibwa background, I try to support any of these establishments, however, I think sometimes you are treating your customers unfairly and taking advantage of them. Shameful.
Eek (10/5): - Newer, large facility. High volume of customers so lives are long.
Verified traveler (8/5): - Nice hotel. Copper Oak is a great dinner place!
Dani (4/5): - We checked in and unpacked. Discovered we had no hot water, called the front desk and they sent maintenance up. He came up and then his supervisor came up to assist. After about an hour we were told we needed to switch rooms, so we had to pack up all of our stuff and change rooms. We never received an apology for this or any offer of even a free coffee for our wasted time and inconvenience. The next morning we called room service to order breakfast and ask for a menu and we were told if we wanted a menu we could come to the restaurant and take a picture of it, but they couldn’t give us one. Our next customer service incident was when we went to the sports bar and asked about a promotional tailgate party they were having for the Packer game, the bartender said “I don’t know anything about it”, never offered to find out info or direct us to someone who could answer our questions. Went back to the same sports bar to watch the Packers game and it was only on three of the TVs. When the bartender was asked to put it on the rest of the TVs she told us she had no control over that, but once again did not contact anyone who did have control over that situation. We decided to go out for dinner, valet brought us our car. We came back to hotel valet desk to repark our car. Stood around valet desk for 20 minutes, there were three employees at check in without guests and not one offered help. Finally found out no valet offered, no sign up, and zero help from employees.
Jim (8/5): Casino one night trip - Very clean, great friendly service from everyone we dealt with . The suite was very large and everything was first class
Verified traveler (8/5): - If you would like to spend some time on gambling this is a nice hotel to stay a night or two.
Verified traveler (8/5): - They had no idea that I booked thru expedia. On Expedia's end not theirs.
Jason (4/5): - When I arrived in room, temperature in room was 88 degrees. Obviously heat or thermostat was not working. Tried to call front desk and could not get through. Turned off thermostat and opened porch to coll off room before going down to Casino. Got back five hours later and still not working. Stopped by front desk and they said we can send up maintenance at 12:30 in morning??? If I hadn’t won at Casino I’d be really pissed off. Sad thing is I was down to my last twenty before I won. Blackjack was horrible, but thank God won on poker machines. Room was nice but not thoroughly cleaned. Wrappers from previous occupants as well as cleaning towels left behind. Like I said if I didn’t win at Casino I would be very disappointed with room, and temperature situation.
Verified traveler (8/5): - Spacious room. The water was not hot in our shower/bath. Sadly there is no spa on site anymore.
Marzy (8/5): - Stayed here many times. Check in was flawless and we were given a room near the elevator. Also special are the homemade candies left in every room.
Verified traveler (10/5): - I was not told by booker that seniors got a discount on the hotel. Next time I will call hotel directly
Verified traveler (10/5): - It was clean and decorated very nice. Rooms were clean and comfortable.
Tabitha (10/5): Better service next time - Outside of the very angry or upset young lady who checked us in and later had to help us which she made very clear was not on the top of her list of things she wanted to do our stay was excellent as always , we were very excited to stay in the vip suite and after staying there a few times it was kind of a goal of ours and we were not disappointed....hopefully next time we will have better more pleasant service interactions as we usually do and she was just having a very bad day ... the young man working with her who also helped us apologized several times for her attitude and was very pleasant himself ... we will be back but will avoid her if possible.
Wally (10/5): - Always have very good experiences when we stay there.
Verified traveler (8/5): - We enjoyed our stay. I found the food in the restaurants to be very good and the staff that we encountered was great! The hotel and property was clean and well maintained.
Melissa (8/5): - Our room had a pretty view of the lighted trees in the courtyard!
Mimi (8/5): - The room is spacious and clean. Unfortunateely, it was a little worn with torn spots in the carpet and an unsightly repair to attach the showerhead. The staff is very friendly and pleasant.