Hostal Excelsior
Location: Gran Vía, 50 - 2º, Madrid, es
Star Rating: 2 Stars
Property Type: Guest houses
About this Property
Central Location
Located on Gran Vía, our value guesthouse allows you to explore Madrid's attractions on foot. Visit the art triangle, Puerta del Sol, and the main plaza easily.
Comfortable Rooms
Our air-conditioned rooms feature a desk, fan, and TV. Enjoy a private bathroom with a bath and hairdryer. Some rooms even offer a balcony, subject to availability.
Convenient Amenities
Hostal Excelsior provides vending machines for snacks and a communal lounge area to relax and mingle with other guests. Enjoy free Wi-Fi throughout the building.
Experience the best of Madrid with us. Book your stay at Hostal Excelsior now!
Important Information
Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.
Air conditioning only works from May to October.
Heating only works from November to April
Policies
Check-in: 12:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Air conditioning
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Tour desk
- Car hire
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Concierge service
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Internet access
- Garage
- Bicycle-friendly property
Rooms Available
-
Single Room
This single room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Socket near the bed
- Smoke alarm
-
Double Room
This double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Socket near the bed
- Smoke alarm
-
Family Room
This family room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Socket near the bed
- Smoke alarm
-
Twin Room
This twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Socket near the bed
- Smoke alarm
-
Double Room
This double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Socket near the bed
- Smoke alarm
-
Twin Room
Air-conditioned rooms come with a desk, fan and TV. All have a private bathroom with a bath and hairdryer. Some rooms have a balcony. These are subject to availability.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Trash cans
- Cots
- Single-room air conditioning for guest accommodation
-
Double Room
Air-conditioned rooms come with a desk, fan and TV. All have a private bathroom with a bath and hairdryer. Some rooms have a balcony. These are subject to availability.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Trash cans
- Cots
- Single-room air conditioning for guest accommodation
-
Double Room With Extra Bed
Air-conditioned rooms come with a desk, fan and TV. All have a private bathroom with a bath and hairdryer. Some rooms have a balcony. These are subject to availability.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Trash cans
- Cots
- Single-room air conditioning for guest accommodation
-
Twin Room With Extra Bed
The twin room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a hairdryer. The twin room offers a flat-screen TV, a safe deposit box, a tiled floor and heating. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Twin Room
This twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Socket near the bed
- Smoke alarm
-
Single Room
Air-conditioned rooms come with a desk, fan and TV. All have a private bathroom with a bath and hairdryer. Some rooms have a balcony. These are subject to availability.
Max Occupancy: 1 (1 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
Guest Reviews
- Yelyzaveta (10/5): Exceptional -
- Maria (10/5): Comfortable spot on Gran Via. - Easy to find, great location across from the metro, wonderful staff, comfortable room, AC, blinds. Private bathroom, free wifi. Windows open if you want. Nice sitting area at the check in desk. I knew this was on Gran Via, so I already expected it to be noisy through the night. I used ear plugs and it reduced the noise a lot.
- Fauzan (9/5): Superb -
- Joe (10/5): Good - Had a nice balcony, with a nice view Too many stairs!
- Nikki (5/5): Passable - Clean, good rate per night, and location is accesible to public transport. Aircondition is not good and no other services.
- Aladdin (10/5): Exceptional -
- Ivana (6/5): Pleasant - The accommodation is in a great location, on Gran Via Street. The staff was friendly, the reception is open 24 hours a day, they changed our towels and cleaned our room every day. The room was close to the reception so we heard everything, someone was ringing the doorbell all night, they were talking, lights were on and you could see them around the edges of the door. The soundproofing was very poor.
- Janet (10/5): Very good service - Everything Nothing
- Jamie (6/5): Was what I needed, fitted the bill perfectly - Location was perfect Did what I needed The view from window was horrific
- Thresa (7/5): Nice small room, Great location and host! - Small room but nice and clean. Host were extremely helpful to any of our queries. Location was great with everything walking distance as it is in gran via. Room service was great. Also had a lobby sitting area and a vending machine. Thank you. Our room booking had Ac included but we couldn't switch AC on though it was kind of warm in the evenings and the host informed us the AC can only be switched on from next month. So therefore we had to leave our balcony open just for some fresh air in the nights. Lift was too small. Overall otherwise was good and comfortable.
- Syed (10/5): Amazing, will do again - location pricing
- Djonovic (9/5): Superb - Friendly staff, very clean, excellent location
- Nino (10/5): Exceptional - everything was great
- Marise (9/5): Superb - They are extremily friendly, lhe local is excellent
- Patience (7/5): Could offer more for the price. - Lovely reception staff. Location right in the middle of Gran via. The room was "cleaned" every day but the towel and bedsheets were not changed until I asked the cleaning staff to change them. The rooms are too close to each other that you can hear the snoring in the neighboring room. I was always woken up by coridor noise and not when I preferred to wake up.
- Albana (9/5): Superb -
- Marzia (10/5): Exceptional -
- La (10/5): Beautiful position and my room was great! - The position is GREAT! The staff is very available, always, they explianed me the tours available, they call me the taxi to the airport, they are very nice people. Our room is NEW, also the bath, very small but clear (and this it's the most important thing) and there is a beautiful big window with balcony. There is a strange smell, but I think it was because there are works outside.
- Ainara (7/5): Good -
- Elena (8/5): You get what you see, location is priceless but rooms are functional but dated. - The location is perfect, right into Gran Via with many shops and restaurants nearby. The room was quite dated but comfortable to move around with daily cleaning and fresh towels. The beds were uncomfortable and very, very stiff. The walls are thin, we could hear other people talking from the reception (who kept us up till 2 am and everyone checking in late/early woke us up).
- Ahmed (10/5): Exceptional -
- Albi (10/5): Exceptional -
- Birgir (1/5): Horror hostel. - I only liked the host was welcoming and friendly. At the point where we were almost handed the keys I saw one of the staff members using a odour clear spray, and the noise when she sprayed the can was very apparent. When we came in the room I was shocked, the smell was very bad, like a mix of sewage smell from the bathroom and the odour clear spray. The toilet hadn't even been flushed and there was pee in it. There were drain plugs in both of the sinks and I didn't want to bother taking them out because I was just disgusted by the smell and poor hygiene. The beds had beige color wool blankets on them, under the blanket of the smaller bed intended for our 7 year old son there was one dirty old stained cotton blanket. We were in shock, and soon figured that it would be horrible to spend the night there, but at one point I imagined that we would sleep in our clothes, but of course it would have been very unpleasant experience. So we were in shock and my wife had the idea to tell the host an excuse to "run" from this horror, and convincing me not to tell the host how dissapointed we were about this. So we went and booked a stay at another hotel. Booking tried to help us get a refund but the host insisted that she would have offered us a better room for a little more price.... A joke. And everything was disgusting to say at least in the room, one rotten table and a green fabric chair with dirt stains in it, paint cracks in walls and ceiling, you can just imagine. My wife took a photo of the stains in the old green chair, but I regret not taking pictures of the rest.
- Valentino (7/5): Good - Central. Accessible Traditional Madrid dingy... building face under renovation... had to work through scaffolding to get in. Tiny TV. No facilities... just bed and bathroom. And ac
- Natalia (7/5): Good -
- Aitazaz (2/5): Very poor -
- Benjamin (10/5): Exceptional -
- Michaela (8/5): Very good -
- Ricardo (5/5): Passable - The location The bed, pillows , the building. Nothing really.very noisy as well
- Vargas (8/5): Very good -
- Adonis (8/5): Very good -
- Charles (10/5): Exceptional -
- Oleksandr (7/5): A bed to sleep with private bathroom. Very basic stay in city centre. - A perfect location at Gran Via. Convenient 24h reception. Very clean (but very small) room, that fits the very basic needs for overnight stay. Daily cleaning. Air conditioned. Reasonable price for the medium comfort provided. It's just a bed in a shelter. Everything is very-very old, teared and worn in the hostel - furniture, sheets, towels (however all very clean). Very tiny room with a view to a narrow pipe-shaped shaft between buildings, so other windows very close. No natural light in the room and no privacy. The pillow was terrible, filled in with some weird stuffing.
- Diogo (10/5): Excellent - The staff was one of the most friendly staffs I ever met in all my trips. The room was very clean.
- Lucy (8/5): I liked the place so much, the view was amazing from the room, the location was more than perfect, everything was just m - The location, the room size, the view The bathroom was too small.. The beds were a bit uncomfortable but nice for the budget
- Angeline (7/5): Good location with friendly staff. - Location and friendly staff. Nothing comes to mind.
- Ahmad (6/5): Very Basic - Very basic old stylish property. Location at the heart of Gran Via. Good for overnight stay at the center of Madrid Old property. Was over priced for me. Very basic.
- Belinda (8/5): Great stay - Great stay Absolutely everything was delight.
- Nita (10/5): Amazing stay in the heart of Madrid - The people we met at this hotel were extremly helpful and kind. The location is amazing and they clean and change the towels every single day. -
- Christine (8/5): Very good -
- Barbara (8/5): The location is very good and the staff are exceptional. -
- Mark (10/5): Great location, safe place, will return - Staff very friendly and helpful. There was nothing that I didn't like.
- Boland (4/5): Disappointing -
- Liza (7/5): Fantastic location and good value for accommodation right in the city hub. - Location Communal area had a balcony that overlooks Gran Via Stairs No fridge No tea or coffee making facilities Long pillow
- Cynthia (8/5): Besides the water issue we enjoyed our stay and expect to return before the end of the year. - We specially loved its location, right in the heart of the city. There was an issue with the hot water in the shower. There was either very hot water or cold water. It was difficult to regulate it to an acceptable temperature.
- Mahmoud (8/5): Very good -
- Jeffrey (8/5): Very good -
- Ilya (10/5): Exceptional - Exceptional value for money. Squarely in the centre, friendly and welcoming staff (checked in at 3am due to flight delay without any problems; option of luggage storage after check-out), perfectly clean room and bathroom, comfortable bed, quietness.
- Jozef (7/5): - - Friendliness -
- Youness (8/5): Very good -
- Ayşe (7/5): Just good location and friendly stuff. - Location
- Maria (8/5): Very good - Sitting bowl toilet..its like an old..and no kettle, some client need wam water in the morning..
- Yvonne (8/5): Very good - Central in the city a metro station nearby. There are steps up to the reception there is a lift but it is tiny
- Kat (8/5): Great value for money & lovely staff - The location is great -- right on Gran Via -- although prepare yourself, it might get a bit noisy. The hotel is very clean and has a daily room service (which was a surprise). The staff was extremely polite, friendly and helpful. We took the cheapest room and it was really small and old -- so if you want more comfort, it might not be a match. We loved the late checkout at 12pm. Overall, solid value for money. We know it's a budget hotel so our expectations were not too high. The main feedback would be re: shower head in the bathroom. It was impossible to attach it to the handle, so we had to shower while holding it in one hand -- it's a bit inconvenient when you try to wash your hair ;) Otherwise, solid value for money.
- Óscar (7/5): Good -
- Anna (7/5): Good -
- Siobhan (8/5): Enjoyed a very pleasant stay. Basic comfortable room. Helpful staff - Very safe . Great central position Nothing
- Marie0906 (5/5): Great Location! Expect sleepless nights. - If you're planning to stay for 2-3 days in Madrid this hotel has the BEST LOCATION. I don't recommend to stay longer in this hotel more than that. I appreciate that they cleaned the room and changed the towels everyday. We stayed 3 nights and got 3 nights of sleep deprive due to the terrible noise from outside. As well the room beside us whenever they use the toilet or take a shower. Therefore, based on my experience if you're looking for rest and good night sleep then this hotel might not be for you.
- Christopher (7/5): About as expected wear and tear but fantastic location outside tourist and normal buses and metros - Location and loft to the 2nd floor with stairs to the rooms inside Bed was large but hard for myself
- Nurgul35 (10/5): Exceptional - The staff was very friendly and helped me with everything I needed. They booked a great Flamenco Night and also a city trip for me. I felt like I was at home. Also the room was always clean, and warm. They have hot water in the bathroom all the time. The hostel is in the centre, you can walk everywhere in 5 minutes. Everything was great 😃
- Mukesh (7/5): Good - Staffs Nothing
- Manuela (8/5): Great value for money - great location and very friendly and helpful staff; Internet worked surprisingly well and rooms were also cleaned every day; unlike many other reviews, the outside noise did not bother me much very thin walls and I could hear almost every word from the neighbouring room, however, it s the only downturn - Hostal has a great value for money
- Gordana (9/5): Good Value for Money in Central Madrid - It was extremly central and close to everything. Very friendly and helpful staff in the hotel. Everything was very clean. Decoration is a bit old and tired. Negative side of being so centraly placed on Grand Via, is that there was a lots of noise coming from the street on Friday night.
- Jonathan (9/5): Superb - Central, clean, friendly staff Toilet rarely stopped running a little, making some noise during the night, no towel hooks in the bathroom
- Jean (8/5): Very good -
- Mihail (9/5): Superb -
- Alexandre (10/5): Exceptional -
- Leo (8/5): I would say “average” - Location Water heater
- Oumayma (9/5): Superb -
- Carballo (10/5): Exceptional - We liked the hostel. It was Clean , quiet , the people were nice.
- Mohammed (10/5): Exceptional -
- Rezetane (7/5): Good -
- Scarlett (9/5): Superb - No amenities
- Luis (9/5): Superb -
- Jitendra (10/5): value for money - best location of Madrid, staff is very nice and friendly they have yes answer for any need sorry nothing
- Mellor (7/5): Good - Location WiFi not great
- Lori (9/5): Definitely recommend and very good value for money - Very good location, easy access to everything. The staff were very friendly and helpful. The property was cleaned every day, with fresh towels and clean bedsheets The room was quite close to the reception and sometimes it can get a bit loud, however, this can easily be fixed with a room further away from the reception 😉
- Jose (10/5): Exceptional - Everything went great, facilities, services and staff was extremely helpful and polite. They were always very atentive to anything we need
- Darragh (7/5): AMAZING friendly helpful staff - The staff were amazing, very friendly and helpful Finding hairs on the floor and bath, stained towel
- Ricardo (5/5): Passable - Good location, most of the staff were very friendly and helpful. Improve communication: There was no air conditioning at the room because of the season. This was not specified in the hotel descriptions at the time of booking, nor was it reported at check-in. Although it is a non-smoking place, there is a smell of smoke in the room and hallways. It was a noisy place during nighttime. (it was the time we were at the room)
- Guyloves2travel (9/5): Location, location, and location - Extremely convenient, right on Gran Via, in the heart of actions, friendly helpful staffs, good value for money. Yes, it is a bit older, but it does the job to keep you there, decent wifi, ask for a room at the back, not facing Gran Via.lots of restaurants at the door steps, lots of choices of different kind and budgets. Nothing really
- Nick (7/5): Good budget option with parking to stay at in Central Madrid. - We wanted somewhere to stay in Central Madrid while exploring the city for a few days, with parking and at a reasonable price. Hotel Excelsior ticked all the boxes. Pretty Central on Gran Via, we walked to most places, did catch the tube a couple of times. Staff friendly and helpful. Decor and furniture a little tired but functional. Bathroom was small. We had twin beds which were comfortable but quite springy, double mattress might not be. No food but plenty of bars & restaurants close by. Our room overlooking Gran Via was a little noisy, they stay up late in Madrid.
- Michal (8/5): Fair accomodation, geart location - Great location, helpful staff, clean room. The room was very small, very basic (well, i did take the cheapest one).
- Akintunde (8/5): Very good -
- Silvia (9/5): Superb -
- Adrian (10/5): Exceptional - The atmosphere at the place is great. The staff is always ready to help you and the cleanliness of the premises is awesome.
- Florencia (6/5): Pleasant - The location was really great It wasn't super modern or comfy, but for the price that it was, it was okay and the location really compensated
- Samuel (10/5): Exceptional -
- Tony (6/5): Pleasant -
- Sai (4/5): Disappointing - Staff was freindly Room, no cleanliness, bad smell, dirty carpets.
- Emad (8/5): Very good -
- Rami (1/5): The location is very good in the central of Madrid not bad clean , but I have a problem with the old man staff he was ru - The location is very good in the central of Madrid not bad clean , but I have a problem with the old man staff he was rude disrespectful, the day i reservation I call the hostal excelsior to asked about if they had Ac air condition old man answer the phone doesn’t speak English I cannot communicate with him he was yelling at me at the phone talking to me in Spanish cursing me in Spanish language I understand little bit what he was yelling in he hung up the phone when I was still talking to him he did it 3 times hang up the phone I was so mad at his he don’t suppose to work there because he was disrespectful I you in tourist country Madrid in they supposed to have somebody to talked with the customer In nice way in also speaking English to communicate with the costumers he had bad attitude he need to sty home the young staff guy was respectful in nice in speaking little English but you can communicate with him he is very friendly guy The location is very good in the central of Madrid not bad clean , but I have a problem with the old man staff he was rude disrespectful, the day i reservation I call the hostal excelsior to asked about if they had Ac air condition old man answer the phone doesn’t speak English I cannot communicate with him he was yelling at me at the phone talking to me in Spanish cursing me in Spanish language I understand little bit what he was yelling in he hung up the phone when I was still talking to him he did it 3 times hang up the phone I was so mad at his he don’t suppose to work there because he was disrespectful I you in tourist country Madrid in they supposed to have somebody to talked with the customer In nice way in also speaking English to communicate with the costumers he had bad attitude he need to sty home the young staff guy was respectful in nice in speaking little English but you can communicate with him he is very friendly guy
- Avellaneda (5/5): Passable -
- Alexandre (10/5): Exceptional - Location and staff kindness. nothing
- Jill (6/5): Pleasant -
- Silviya (9/5): Superb -
- Mark (8/5): Great location, good value for the money. - Great location so central to everything. The room was modest in size, but fine for one person. I liked the fact it had good light, and a small balcony. It was a modest room, but just fine for me. There was nothing I disliked.
- Hannah (6/5): Pleasant -
- Irem (9/5): Superb - location was excellent We were staying at main floor it was noisy sometimes but we handled
- Ana (8/5): Incredible stay, great value for money. Perfect for a short trip to Madrid. - Location can’t get any better! Right in the middle of Gran Via. Very near to multiple metro stops: Callao (nearest), Sol, Plaza España, Sto.Domingo, Noviciado. Very nice staff and very clean. Had a small bouquet of flowers and when we came back, the cleaning lady had put them in a jar with water. :) We will be back! Elevator is very small (only fits 3 people), beds were a little hard.
Photos
