Prime Asia Hotel
Location: Narciso Ave., Malabanias, Angeles City, Pampanga, 2009, Angeles City, PH
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience unparalleled comfort and luxury at Prime Asia Hotel, your serene retreat in the heart of Angeles City.
Indulgent Spa Services
Pamper yourself at our on-site spa, where you can rejuvenate with soothing massages designed to relieve stress and enhance relaxation.
Exquisite Dining Options
Savor international cuisine at IMO Bar and Restaurant or unwind with room service. Our coffee shop offers delicious snacks, while the bar/lounge is perfect for enjoying your favorite drink.
Convenient Amenities
Stay connected with complimentary Wi-Fi, and enjoy the ease of our 24-hour front desk and business center. With air-conditioned rooms equipped with modern entertainment options, your comfort is our priority.
Rediscover relaxation and adventure at Prime Asia Hotel—book your stay with us today!
Important Information
- 24-hour pool access
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 04:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Health or beauty spa nearby
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Outdoor furniture
- Elevator
- Breakfast available (surcharge)
- Porter/bellhop
- Full-service spa
- Tours/ticket assistance
- Wheelchair accessible parking
- Free self parking
- 24-hour pool access
- Banquet hall
- Fully fenced
- Casino nearby
- Health or beauty spa nearby
- Coin laundry on site
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
Rooms Available
-
Presidential Suite
1 King Bed
915-sq-foot soundproofed room with a balcony
Layout - Bedroom and dining area
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate dining area
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed, Private Bathroom
1 King Bed
301 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Mini-fridge, electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Max Occupancy: 5 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed
1 King Bed
301 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Mini-fridge, electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Max Occupancy: 5 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed, Bathtub
1 King Bed
301 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Mini-fridge, electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Max Occupancy: 5 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premium Studio, 1 King Bed
1 King Bed
277 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Mobility Accessible
1 King Bed
279-sq-foot room, located on the ground floor, city views
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Lowered peephole/view port in door
- Shower grab bar
- Doorbell/telephone notification
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
-
Junior Suite
1 King Bed
592-sq-foot soundproofed room with a balcony
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Kitchenette with refrigerator and electric kettle
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate dining area
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Loft, 1 Bedroom, City View
1 King Bed
497-sq-foot room with city views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Max Occupancy: 6 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room, Multiple Beds
2 Large Twin Beds
301 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Mini-fridge, electric kettle, room service (limited hours), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Max Occupancy: 6 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Robert (10/5): - If you are visiting Angeles City, Philippines for either business or leisure, and you want to stay at a 4-star hotel at reasonable rates, I highly encourage you to checkout Prime Asia. The room is amazing, the facilities are gorgeous, things are super clean, staff are awesome, and it is centrally located. So why 4-star and not 5-star? Only because of the outside traffic noise but then again, this is Angeles City - you can't escape the roar of the motorcycles. I suspect that the rooms facing the back is much quieter. Also note: I see many Filipinos families stay here as well! Also note that they have 24-hour security at the front so it is very safe place to stay
- David (8/5): - Good
- Dina (8/5): - Staff were very helpful and courteous. Breakfast was delicious!!
- Robert (2/5): - The shower did not have a door so the floor would get wet. The windows were broken they would not shut or close. When we checked in I noticed hot air coming from the curtains and noticed the windows open and broken. I my self worked on them to get them to shut correctly. The staff was not helpful or polite. Most avoided me because I spoke English. The air conditioning unit didn’t work correctly it was either extremely cold or extremely hot. No in between.
- Alois (10/5): - Frendly staff always willing to help excellent services thankyou will stay again 😊 ☺️ 😘 ❤️
- Kathleen (6/5): - Limited parking
- Darren (10/5): - The staff are amazing nothing was to much trouble, very helpful and hotel was clean and well layed out. Would definitely recommend a stay here. Thank you prime Asia 😁
- Vincent (10/5): - The facility was clean and orderly! I was comfortable at Prime Asia Hotel. I would stay there again.
- John (8/5): - Property is conveniently located if your into the night scene, if not I'd find somewhere nicer and quieter. The traffic is a bit loud at night. Definitely a three star hotel with 4 star prices. If the breakfast isn't included it's not worth 600php. One thing that I really didn't like was the VAT and 10% surcharge was added to everything. Even Manila and Baguio the VAT is included in all prices. This isn't Europe or Japan, it's the PI.
- Alfredo (10/5): - Clean and the staff are very helpful!
- Antonio (10/5): - This place was awesome. Loved the pool 24/7
- Dave (10/5): - Its pretty clean. Staff is very nice and accommodating.
- david (8/5): Fantastic - My stay was fantastic the location was great 20 min walk to the mall. The staff was great and gave good directions when asked. I would stay here again.
- Kyle (8/5): - Property is well maintained, no issues with the room or staff. The surrounding area is typical of Angeles City, busy and noisy. I would go back.
- Jacob (10/5): - Love staying here every time I'm in Angeles
- Christopher (6/5): - Air conditioner in bedroom did not work. Room not clean, old, water damage around air conditioners.
- Mia (4/5): - Its weird that they ask gor all the guest ID even though they are just my visitors. And then the bathrooms sink is clogged. Not happy.
- Robert (10/5): - Great place will stay again
- NAIL (10/5): - Very friendly staff and helpful
- Ahmed (10/5): Top Hotel - I was so impressed with Prime Asia hotel. This is a top class hotel. Staff super friendly. Very good value for money. Very clean. Thank you Prime Asia. I will book with you next time in Town.
- Joseph (8/5): Friendly staff but worn out premises - Property is worn out and way dated. Staff was extra friendly. DO MOT STAY ON THE 6th FLOOR, thats where the pool is and karaoke runs until 11pm.
- Verified traveler (2/5): Noisey - Nice clean room and friendly staff. Unfortunately road traffic is very loud at night and people slamming there doors to the rooms on exit and shouting in the hall ways.
- Silahis Suyom (8/5): - The rooms are old and need upgrading. One of the mattresses is thin from being used too long, too often. The built-in furniture are ragged and worn - clean, thankfully, but very much need replacing. The staff are generally helpful and responsive. It was great having a 24hr restaurant and a 24hr coffee shop with relatively good food and choices. Easy access to trikes and worse come to worst, you can walk to SM Clark when traffic is bad. We liked the rooftop restaurant and pool plus the massage spa. It was a convenient meeting place for friends- only thing that marred the experience was the arrozcaldo which was undercooked which pretty much had nothing but a few slices of chicken which went missing after I had them recook it. I understand the concept of offering base rates but it is not fun having to pay for glasses, pillows (only gives one pillow per person), and cutleries. I think Prime Asia should at least make these part of their base rate inclusions.
- Jeff (6/5): Great and not very good at the same time! - This is an interesting property. Part of it appears to be still in the 1970s and then again parts of it appear to be pretty up to date. Let me explain. The building and much of the things that you will see are old, dated, and in need of updating. For instance when I walked into my room the first time the room appeared to be untouched from 1975. Then when I walked into the bedroom it was pretty dated also and needed a lot of love. But then when you walked into the bathroom it was amazing, the lighting was terrible but the overall bathroom itself was wonderful ,huge shower, beautiful tile on the floors and walls, a Jacuzzi that I didn't try out but it was large and look like well kept. The area that had the sink and a mirror above it was so under lit that you couldn't hardly brush your teeth and look in the mirror and see how you were doing it was so dimly lit. And I double checked all the lights were on and at full intensity. There was a safe in the room and it worked tucked away in the closet in the bathroom. And the small closet that was in the bathroom was the only place to store clothes and I think you might have had a hard time if your wife had a lot of clothes. The TV in the bedroom and in the living room area of this suite we're both way outdated and the Wi-Fi was not all that great. They even had a DVD player available I'm not even sure if it was hooked up. Lighting in the bedroom and in the living room was subdued lighting. There's more to tell about Prime Asia Hotel
- Verified traveler (10/5): Great place - Staff was very friendly and attentive. Hotel was clean and the food at the restaurants was delicious. Very much enjoyed my stay.
- Elizabeth (10/5): - Nice staffs and the feeling of peace and relaxing moment when you sits in their swimming pool rooftop area.
- Richard (10/5): - Shower drainage wasn’t great, made it difficult not to track water everywhere, and the AC turns off when you leave and takes forever to cool, but other than that it was great. Staff was great and “Johnny-on-the-spot” with help when needed, bed was comfortable, and water pressure was great.
- Aaron (8/5): - I enjoyed staying here, the staff was incredibly friendly and helpful, rooms were always clean. The restaurants and bar served great food. The WiFi in room was down for a couple of days so to rainstorm but that was fine. I’d definitely stay here again.
- Adren (8/5): - The property was fine.
- Colin (10/5): - Limited parking , hotel rooms very nice
- Krishnamoorthy (8/5): Decent stay - Nice place and very big rooms. Location not so bad, all in a walking distance. Food and drinks are bit of expensive side. One thing irritate me was they charging 50P for empty glass for room.
- MA LORENNA (6/5): - Hats off to all the staff, night shift & day shift. We got upgraded to a suite but the room was empty. 1. Only flat sheet no blanket 2. No coffee maker though there's coffee shop in the lobby 24 hours. 3. The fridge not working
- SHARON CRISTINE (10/5): - Friendly staff, lean rooms, affordable rates
- Helen (8/5): - It is mainly to for staying to pass by a time to catch a flight for next day. Nothing to see around that area.
- Iulian (6/5): - The good: helpful staff, 24 h restaurant and pool on roof top. The bad: room was dated, in need of some repairs. No kettle and no tissue box, little things can improve comfort. Pool was opened to people from outside for a fee, confirmed by some staff. Was crowded at times, with some people going in with regular clothes. The pool was the reason I booked here. Disappointed.
- Brian (8/5): - The people are great
- alexander (10/5): - Okay
- myron jon (10/5): - Great place
- Paul Van (10/5): - I stayed 5 nights. The reason I chose this hotel is you have 24/7 access to the pool (and it’s a fantastic pool) with an added bonus of a in-house 24/7 cafe, plus 24/7 room service if you ever need it. The food was always very good. OK sure I chose the presidential suite so everything was perfect however most of the staff didn’t know this but they were still super friendly and always went out of their way to help. I’ll be back!
- Bacilio (8/5): - Comfortable
- Bacilio (10/5): - Walking distance to SM
- Ronald (10/5): Great stay got upgraded - Upgraded to the loft after being a loyal customer for many years. Great experience as always. Love the rooftop pool and hot tub.
- Marc (6/5): You can find better at this price - Not exactly the cleanest or well maintained establishment. Exceptionally friendly and helpful staff.
- David (8/5): - Nice place
- Andre (10/5): - The hotel itself is great. The staff were amazing, the rooftop patio was lovely. My issue is the location is a bit shady at night although very close to walking street and the mall. Transportation is cheap so it should solve that problem. The second was no food allowed in the room, a minor problem. Didn't affect me too much. I still give it a 5 star rathing overall.
- Terrance (4/5): - The jacuzzi did not work
- Thomas (6/5): - The Staff were very friendly… 24 hour pool and Resto open…. Pretty noisy with trikes… view from room was a gas station. Coffee bar and treats tasty…. Needs some upgrading… but the friendly staff made up for it…. We were exhausted and they let us check in a little bit earlier, which made a huge difference for us.
- Demetri (8/5): - Stay was good but i am not so happy Their queen bed has only 1 pillow each bed. So because there’s 4 of us in the room, we need 2 more pillows added. They only put 1 pillow esch bed so they can charge extra for esch pillows
- James (10/5): - This hotel is excellent. Top service and very clean. Well worth the money.
- Emilyn (10/5): - Nice and clean
- Roberto (6/5): - The hotel was like the reality vs expectation. In the picture looks like it was new, but in reality the hotel is like 10 years old with re painting and renovation..the washroom door was so old,my chair on the was room was tearing apart.
- David (8/5): - Had 4 scheduled to stay and only 2 towels/2pillows. They charge extra for towels and pillows which was crazy. TV sucked in the room and they charge crazy extra to get you a car and make you pay it to them. 1500 ride at the most cost us 2300. Just crazy
- Renato (8/5): - staff are polite and caring but place is old and not well maintained
- NOEMI (8/5): - The hotel location is near SM Clark about 8-10 mins walk. The area is near also to other local markets and eateries.
- Emelene (6/5): - The hotel is okay but hard to park and it’s a crowded place .why do I have to pay extra pillow fir 2 beds family room and rent kettle also? I don’t understand this extra extra charges
- Archimedes (10/5): - Loved the pool and restaurant/ bar and spa at the top floor! Staff are very friendly and accomodating.
- Paul (6/5): - Can be too noisy specially when groups or families have their little one running around in room not realize there some people still asleep in the morning you hear them above you. And food is not as nice and very limited to choose. You have to ask more pillows for the rooms and everythings that you need in the room. Theres no sun beds where you can relax. So many things i can include here. But not sure if we gonna stay here again.
- Yolanda (8/5): - Few minor issue but they fixed it.
- Michel (6/5): If you don't mind paying Extra (not advertised BTW - I'll be straight and blunt. Hotel, Room, Pool, Penthouse. Very good, clean, good space, all fine. If it was not of the next... I would recommend. But I cannot. The hotel as a "BUY IN HOTEL ONLY" policy, meaning, you cannot brings any food, drink, beer or so inside. You are stuck to use their, at 3x the price or more or you pay a penalty. And they tell you AFTER you book, not before. On this I do not recommended this hotel, though everything else would be fine.
- John (6/5): Prime Asia - Well the hotel stay was fine. But at checkin there was a form to sign that stated if you brought outside food or coffee such as Starbucks there would be a 300 peso fine. I get that there is a restaurant on site but maybe they don't serve what I want! There is no water kettle in the room so if I wanted Milo or my coffee there was no way to prepare it. This was just an unsettling thing in my mind and I probably will never stay here again due to that one thing
- Samatha (10/5): - Staff were amazing Amenities were clean and comfortable. Very affordable
- Chun Weng Poh (6/5): - Toilet in the lobby needs serious work. No outside food and drinks allows and you can only consume food and drinks purchased from the inhouse cafe and restaurant like a prison. Nice view from the pool though.
- Verified traveler (8/5): Cash only for restaurant and bar. - An enjoyable short stay, room was comfortable and service excellent. Only down side was not having the ability to pay by card for food and drink services.
- Aubry (2/5): - To be fair, my review is solely on the fact that hours before check-in time (which was 4 pm). My room was canceled by the establishment. When I booked the room, I selected “pay at hotel”. Luckily I had internet on the plane and I saw an email from the hotel via Expedia telling me ways to pay for the room. This was a red flag in my mind. Short version: The hotel was contacted and they said my room was booked to another person because I had not paid yet. How can I pay at the hotel (as selected) during the booking process before check-in time, if I’ve not even arrived yet! This was one hour before my flight landed. Tip for the hotel. Don’t allow “pay at hotel” to be a selection if your system or whomever staff wise can cancel the room of someone that has already booked a room. It’s deceiving. On principal alone, I will never try to book the hotel again.
- Verified traveler (10/5): - Staff treated us with the utmost of respect and care even facilitating some special requests. This hotel is a great place to stay and the staff is amazing -1st class employees! Also, Management is clearly and directly involved to make this a great place to stay. We hope to go here again. They amazed us with their service.
- Nicholas (10/5): The place to stay in Angeles City. - The stay was excellent from start to finish. The staff was always available and eager to serve. The Piccolo Padre Restaurant is a true Five-Star Fine Dining Experience. We would definitely visit again!
- Adriel (10/5): Christmas at Prime Asia - Though we experienced an earthquake during our stay, and it was understaffed because of the covid situation, we managed to get out of the building because of its fire alarm and easy access to stairs. The hotel staff were trained, hospitable and accommodating. We woud have stayed longer if not for work.
- Phil (8/5): - It was a nice hotel. Pandemic so understandable that it was understaffed. Restaurants were closed. But had the junior suite at a discounted rate
- Aaron (6/5): Check in customer service was TERRIBLE! - We tried to contact the hotel via 4 different methods (including calling) to confirm if the pool and hot tub were functioning prior to arrival so we didn't waste any of anyone's time. We received no responses. They didn't even answer the phone. We arrived, and asked directly "Before we waste anyone's time, are the Pool and Hot Tub working, and is the Hot Tub Heater on?" The ONLY reason we booked this hotel was for the Pool and Hot Tub. The answer was "The pool and Hot Tub are working, but the Hot Tub heater is still under repair." We were offered to cancel but decided that as we were already there now, the hours spent in the pool that evening and next morning would be worth the $100 per night fee. We emptied the car, got the kids in, filled out all their paperwork and were then told it was now 4:45pm we could not swim as the pool had reduced hours and closed at 5pm. Obviously we were VERY upset that they did not mention this knowing full well how our ENTIRE stay was based on the Pool and Hot Tub, the Hot Tub was already not working, so we were going to pay $100 for a 3 hour swim in the morning??? The Customer Service person was useless and actually made the issue worse. Eventually the head of security came and offered to extend the pool hours, which is what e had been asking for the whole time (or a refund) but no manager was available (of course). The Customer Service guy needs the sack, the Security Manager needs a pay rise.
- Christopher (2/5): - Stayed at Asia Prime property about two months ago. No problems checking in then. They check to see that my wife and I were working in Pampanga This time I booked the hotel the same way. When I went there they said they were sorry we could not check in with having a voters ID which is required now for a Barangay ID. Of course I’m in Pampanga since last November to work and I’m a foreigner and cannot get a Voters ID. The front desk clerk said for me to contact Hotels.com for a refund. I did do that and the hotel manager was kind enough to reply and also told me to contact Hotels.com and have them process the refund since that is where I booked it. After waiting a week for Hotels.com to process a small refund, Hotels.com sent me an email saying the property Refused to refund me. So I’m not
- Ryan (8/5): 2nd stay, still good. - This was our second stay within 5 days. We travelled to El Nido in between and they allowed us to leave a large amount of luggage plus our car safely at their location, very much appreciated. The room for our last stay was on the 5th floor and turned out to be a duplex room with a living room and a bathroom (shower) downstairs and a bedroom with bathroom (bath and separate shower) upstairs, most pleasant. Breakfast up on the 6th floor was good and we look forward to returning.
- Verified traveler (10/5): - I really enjoyed my stay. I would recommend Prime Asia to anyone. A very well established hotel.
- SBlissett (10/5): - Rooftop pool was peaceful and the staff was amazing. Y glass was never empty
- Walter (10/5): Great!! - Great hotel!! Very friendly & close to all good areas.
- Verified traveler (10/5): - Friendly staff & helpful. Willing to assist anytime
- Verified traveler (10/5): - The staff is very friendly, wonderful breakfast at the pool on the 6th floor, 7 western and Filipino choices, room comfoirtable and clean.
- Verified traveler (6/5): - check in was lengthy. Carpet was dirty. Bathroom shower was clogged- standing in a puddle of water while showering. I have a double bed bedroom, the supply was for a single person- one cup, one set of bath towel. No wash cloths, no hand towels, no blanket!
- ANTONIO ARLAN (6/5): Good (not great) overnight experience - Stay here was "ok" - satisfactory considering the amount paid against the service and amenities. Check-in: experience was great; I had called the day before to advise of late arrival and was accommodated without any issues Room: We booked the Jr. Suite and was a good deal considering the price paid for. I wanted and needed the bigger room space and the great bathroom (jet tub, shower, etc.). Staff and Service: the staff was accommodating although frontdesk was not able to communicate well - I had advised the morning before checking out that we would have been out around 1:30-2:00p since we had an engagement nearby (reason why we were there) and were accommodated; however, we received calls at 12:30p and were being rushed to check-out. It was a good thing we were able to finish up earlier and were in the room. This was a big detractor for me. Overall staff was great though, very courteous and helpful. Food / Resto: Food was ok at the 6F; however, they did burn my daughter's pancakes then "hid" it by serving it flipped on the other side. We had to request to have this re-done and we already had to leave so ended up taking it out (and her not having proper breakfast). All things considered, this would be a good location to be based out of if you were to explore Angeles; not sure why this was classified as a 4-star; was more a 3.5 but is worth it either ways.
- Raymond (10/5): Good sized clean rooms, good wifi and good pool - Nice rooftop pool and restaurant, nice sized clean room. Good wifi. Quiet location but still close to the nightlife. Good BBQ restaurant close by. Free shuttle to SM, walking streets etc every other hour and other shuttle services upon request.
- Verified traveler (8/5): - The pool area and restaurant on the 6th floor is the best thing about the hotel, but the area right outside and surrounding neighborhood is not so nice (no good views, etc.) Also, the food is mostly medicore and the breakfast which is expensive is not very good at all. Not matter what you do though, the staff was always excellent.
- Felix (10/5): Great vacation - My stay was fabulous, excellent service and awesome amenities. Good location, close enough to the action but not in the middle of it. If I had to change something, it will be the carpet in the room, it was clean but had a few stains.
- Verified traveler (10/5): - their service in the restaurant and the bellboy is very helpful
- Verified traveler (10/5): - We enjoyed to large size of the room and the bedding was clean. We didn't like that the tub didn't have a stopper and that it seemed that we had only hot water. Usually it is the other way around. The staff we helpful and extremely friendly.
- Don (4/5): this a 2 star hotel or motel - It is dirty ,carpets have stanes ,ac don't cool, bathroom have stanes and dirty,all doors are damaged with rotten wood bottoms
- Charles (8/5): Average Hotel Customer Service / Repairs Needed - Overall the Staff at the Hotel provided Average Customer Service. However, I would suggest that when a Room (like ours) is Turned over, do a full Functional Check and Deep Clean it. Our Room after we checked in had no functional Wi-Fi (which was replaced) had a few power outlets non-functional, 1st Floor Bathroom Door Handle was loose and did not operate, Remote Control Batteries Week, and 2nd Floor Rain / Wall Shower Heads were clogged with obvious Calcium Deposits. These are easily repairable items that should be fixed ASAP.
- Mark (10/5): - Rooms are great... lobby space a bit cramp, but staffs are so nice, u dt feel it...
- Aaron (8/5): One of the best stays in the Angeles area - Usually a great stay. It has rooms with two queen sized beds which suits us perfectly, but best of all, it has a rooftop pool WITH A HOT TUB!! This is incredibility hard to find in areas with hot climates, but is highly desirable for western guests. When you are fortunate enough to get the "set menu" breakfast rather then the buffet, it isn't a bad breakfast, however lately they have had a number of the choices "unavailable" which is sad. It would be better if they provided breakfast for all 4 guests that we book, not just 2, but we make do. The location isn't perfect, but it isn't bad either. It is close enough to everything that is important in Angeles. The restaurant menus aren't great for westerners, and aren't exactly cheap, however being able to order food and have it delivered, or go out and bring it back with you is a bonus that makes it not so bad. The shower plumbing in the rooms could do with some work. Cold water leaks from the roof spout when you are using the wall spout. But the showers are a decent size and the water pressure is good. Like most places in South East Asia, the water does go hot and cold all the time. When the rooms are full price I begrudge paying it, but when they are on sale through one of the cheap hotels apps and are around 10-20% off, it is awesome value. Though, they don't seem to have these sales often anymore, which is a real shame, as we would be there for 1 night per week if they did. Please bring back the sales!
- Jess (8/5): - The staff were accomodating, excellent service
- Verified traveler (8/5): It’s was okay - I think PA needs more staff and a different more frequent cleaning policy
- MICHELLE (8/5): Overall it was great - Love the hotel, water was just cold my kids couldn't swim :(
- Verified traveler (10/5): - cozy, calm.. nice breakfast
- Verified traveler (8/5): - The staff were very friendly. The rooftop diner and pool is really nice.The room is a little tired and the bathroom soap scum badly needs to be cleaned thoroughly. The glass screens are not clear at all anymore. Needs attention.
- Jiggs (10/5): - We love the pool
- Verified traveler (8/5): - The rooftop pool with bar and restaurant was a great feature.
- patricia (10/5): Nice Hotel at a good price. - Great service, lovely room, and nice spa for massage. Free area shuttle which we took to the casino. Plenty of trikes around for cheap ride to market and dining.
- Aaron (6/5): Great when on sale but could be so much better... - The fridges in the rooms are small and don't usually get very cold but the one in our room this time didn't get cold at all. The set menu breakfast has reverted back to a buffet, but the buffet isn't very good. We had to keep asking for things to be replenished as everything ran out. There aren't really any western options. Apparently the toaster was broken. The staff helpfully took bread out the back to make toast but it took a long time and just why not buy a new toaster? The beds are only double's and are very uncomfortable. Even our kids were complaining of sore backs after sleeping in them. There are no bedside tables so it is inconvenient to have everything on the floor beside the bed. Simple bedside tables, even just one between the two beds would be such an easy fix/improvement. It is one of the very few hotels with a hot tub so it gets good points for that. The staff are always helpful and friendly so that's a plus too.
- Aaron (8/5): OK night away when cheap rates are available - Queen sized soft mattress beds would make this place amazing. The double beds are too small and hard. Could do with more Western options on the IMO Menu as well. The new complimentary breakfast menu is FAR better than the old buffet breakfast.
- Johnson (10/5): - Prime Asia is the best hotel! The staff are great and friendly. I have only been a couple times but I would like to single out a couple folks that always go above and beyond (Kelly, Ron, Juliet and Marlon). These individuals are awesome and always makes my time there wonderful. I wish other establishments had as wonderful employees as these individuals!
- Robert (2/5): Disappointing - The hotel is in need of a complete refurbishment. Everything is tatty and broken and when maintainence is called they don't fix the problem.
- Verified traveler (8/5): - their breakfast is bad
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