De Rougemont Manor Hotel & Suites
Location: Great Warley Street, Brentwood, England, CM13 3JP, Brentwood, GB
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa Services
Indulge in onsite massages, body treatments, and facials for the ultimate relaxation during your stay.
Recreational Activities
Enjoy a 24-hour health club, an outdoor pool, and an outdoor tennis court for your leisure and fitness needs.
Dining and Entertainment
Experience exquisite dining at Heseltine's Restaurant, savor drinks at the bar/lounge, and take advantage of 24-hour room service.
To book your stay at De Rougemont Manor Hotel & Suites for a memorable experience, contact us now!
Important Information
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Amenities & Facilities
- Meeting rooms
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Designated smoking area
- Concierge service
- Picnic area
- Elevator
- Breakfast available (surcharge)
- Television in common areas
- Meeting rooms
- Wedding services
- Free wired internet
- Wheelchair accessible parking
- Snack bar/deli
- Parking (limited spaces)
- Free self parking
- 24-hour fitness facilities
- 24-hour health club
- Banquet hall
- Wheelchair-accessible van parking
Rooms Available
-
Upper Class Suite Room
1 King Bed
Individually decorated room
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free tea bags/instant coffee
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Bed sheets not available
-
Standard Twin Room
2 Twin Beds
43 sq feet
Layout - 4 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free tea bags/instant coffee
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, double sofa bed, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free tea bags/instant coffee
- Bed sheets not available
-
Family Quadruple Room, 1 Double Bed with Sofa bed
1 Double Bed and 1 Double Sofa Bed
65 sq feet
Layout - 5 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free tea bags/instant coffee
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Sofa bed, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Bathroom grab bars
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bathroom grab bars
- Free tea bags/instant coffee
- Accessible bathtub
- Wheelchair-width doorways
- Bed sheets not available
-
Standard Double Room, 1 Double Bed
1 Double Bed
54 sq feet
Layout - 20 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free tea bags/instant coffee
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, double sofa bed, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free tea bags/instant coffee
- Bed sheets not available
-
Executive Suite, 1 Double Bed
1 Double Bed
65 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free tea bags/instant coffee
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Free tea bags/instant coffee
- Bed sheets not available
-
Standard Single Room, 1 Bedroom
1 Twin Bed
54 sq feet
Layout - 15 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free tea bags/instant coffee
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Bathroom grab bars
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bathroom grab bars
- Free tea bags/instant coffee
- Accessible bathtub
- Wheelchair-width doorways
- Bed sheets not available
-
Executive Double Room, 1 Bedroom
1 King Bed
54 sq feet
Layout - 6 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free tea bags/instant coffee
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - Bed sheets not available
Non-Smoking, renovated in July 2017
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Executive level room
- Free tea bags/instant coffee
- Bed sheets not available
Guest Reviews
- mark (10/5): - Good nice breakfast
- Maria (10/5): - Fantastic place All the staff girls were 100% helpful and friendly to say the least Especially sabrina Lovely pool Just so sad that place is closing down when we ve only just found it
- Saleh (8/5): Homely - Great location and surroundings The staff were exceptional
- Ian (6/5): - ?
- Paul (10/5): Dont miss this place! - What a beautiful hotel! The bonus of a heated pool was the icing on the cake!
- SUSAN (8/5): - All the staff were friendly and helpful. The hotel was in a beautiful and ideal location for our trip.
- Alan (4/5): - The doors to the units must be closed with a bang. Don’t go on a weekend. They have weddings etc and the drunken louts next door to me caused me to move to another room at 3am. Shower door leaked water onto the floor in a large puddle. You can hear everything in your room. Wouldn’t recommend.
- Laura (8/5): Fab Weekend Break - Absolutely wonderful stay, the staff there are some of the most helpful staff i have ever come across. We were there for a wedding and the morning of the wedding any staff that we came across and asked for help it was done - couldnt fault the stay at all
- eusebio f (8/5): - Liked the hotel. Felt a little isolated
- Thomas (10/5): Welcoming hotel - Sabrina on the front desk is always welcoming, all staff friendly
- Victoria (10/5): Will use this hotel again - Very good, breakfast was very nice, our room 102 was lovely and quiet with good view of the gardens. Needs a bit of TLC in places but overall for the cost a very good stay in a great location.
- Vincent (6/5): - Check in was welcoming. Car park to entrance was far. Room was in attic. Small room the desk side chair cushion worn so uncomfortable to work from. Dinner service staff not suitably trained. Breakfast was average. Much improvement required.
- Verified traveler (2/5): Bottom end budget hotel with a garden - Everything in the gym is broken and the mattress is really uncomfortable. Bottom end budget hotel with a garden
- Crystal (8/5): - Lovely rooms, lovely staff, excellent stay!
- naomi (10/5): - This is our second stay at The Derougemont Manor and it was great. This time we stayed in a family room which had plenty of space for a family of four including a travel cot. The staff were very friendly and helpful and remembered us from our previous visit. Breakfast was very tasty and had a good range for continental options. We look forward to staying again soon.
- Rene (10/5): - Very nice staff. Good food. Dated but clean. The only complain I have is that you need to pay for Latte Caffe. That’s rather disappointing for 4 star hotel.
- Andy (6/5): Work Trip - Staying away for work, overall the hotel is ok. The Staff are really friendly and extremely helpful. Can’t fault the food or the menu as there is plenty to choose from. Beds are not that comfortable and TV’s need updating.
- gary (8/5): - Fantastic one night stay, meal in restaurent was superb
- Stuart (10/5): - Staff at this place are amazing and can’t do enough for you, rooms are always spotless. Food is very hit and miss, can be good or can be bad depending on what you order from the very limited menu that apparently is meant to change monthly but it doesn’t. Main reason to go to this hotel is the staff are great, might be worth eating elsewhere though.
- Thomas (6/5): Lovely staff - Really friendly and helpful staff. Unfortunately the room was noisy as it was at the top of a staircase
- Oli (10/5): - Really comfortable room, great staff
- Vincent (8/5): Comfortable stay - Pleasant no hassle comfortable stay. Recommended
- M (6/5): Noisy room. Reception staff awkward - Reception staff not welcoming suggesting with out a credit i could not stay as they could not charge for extras. Room was already paid for and i did not want any extras. They then checked realised they couls accept samsung pay on my phone. Room was noisy.
- Jonathan (6/5): - Tired, room in need of modernisation. Room and bathroom cold despite radiator turned to max. Mattress old and saggy, very poor sleep
- Jennifer (10/5): Favourite Place to Stay - Business Trip - This is my favourite place to stay when working away. The staff are really friendly and helpful, the food is great, it is very clean and tidy. The place has a lovely feel and as a female solo guest, I feel very safe in their hands and always get a perfect nights sleep. I have recommend this venue to a number of my colleagues as a great place to stay.
- JAMES (10/5): - Nice place to stay
- Verified traveler (6/5): Ok - Very basic breakfast, a noisy and slow serving bar and very basic rooms masked by what is undoubtedly a grand building. Staff seemed a little tense, overall, too.
- robert (6/5): - Stayed one night. Hotel looks great from outside but entrance filled with tacky Xmas decorations in November. Staff were nice, but age of hotel meant getting to the room difficult as no lift and parts like a rabbit warren. Wi-Fi in room was very poor. Breakfast ok. Used their gym but it was untidy, not cared for.
- Chelsea (4/5): - We stayed here around September 23. The staff were lovely, and I'd only come back due to them, you can tell this place had its hay day back when it was first built, sadly, now its a shell of its former self. No air con in any room, and only small desk fans were issued per room, our room was on the second floor, and when you walked in it was a lazy 25-27 degrees!!!!. The staff were helpful enough to track down a spare fan, but yeah ... old tired and had it id say about this place.
- Allan (10/5): - Overall, we had a lovely stay. Staff were very friendly, polite and helpful. The hotel looks lovely inside and out. The food was excellent well prepared and presented. The only negative opinion i would say is the rooms could do with a little renovation and updating. Would recommend and return.
- Kevin (10/5): - I found the hotel was quiet and the staff very helpful.
- Denis (10/5): - Room, meals and staff were fantastic
- Lorraine (10/5): Overnight stay - Stayed just one night for our sons wedding - hotel was ok for the price - perhaps needs a bit of a re vamp - looks a bit tired - breakfast was nice but not amazing - staff were all lovely
- Gemma (10/5): - Was a beautiful get away nothing was too much to ask for fantastic room beautiful decor was just fab didn’t wanna leave even booked a late check out
- Fiona (6/5): - Good and experienced staff. Nice bar area to lounge in. A number of other issues, but I know the hotel is closing.
- John (4/5): Disingenuous at best - The hotel is lovely from the outside, the grounds are stunning and the staff are very welcoming. The rooms, however, are in desperate need of an upgrade. The contrast between the rooms shown online and the room I got couldn’t be further apart. No wifi, outdated decor, broken TV. If I’d booked this for a leisurely stay I would be asking for my money back. £129 for what I got it scandalous. Beer was flat, food was mediocre but the staff are a credit to the hotel. Was over the moon to finally check out after a two-night stay. Never again !
- Debra (8/5): - My stay was enjoyable
- michael (4/5): - The property and service was good but they take a £50 deposit on top of the price which still hasn’t be returned yet. Very disappointing that they don’t trust customers especially when you are paying well over £100 for the rooms.
- Deborah (4/5): - Breakfast was awful. Bacon had lots of fat that was raw, hash browns tasteless, hard and dry. No one asked how it was and when complained just said sorry. Do not waste your money on breakfast!! The expresso martini was also a waste of money, tasteless.
- Verified traveler (6/5): Not great for Business - Nice enough hotel, friendly staff. Not a great business stay, no phone signal so expected usable wifi...unfortunately this didn't reach my room. TV had no signal either, so a very quiet evening! Very disappointed to receive an email direct email from the hotel suggesting I cancel my booking with hotels.com and rebook directly (the same price). Huge lack of integrity there
- Gareth (8/5): - Lovely staff. Nice room. Staff were great.
- june (8/5): - Very friendly I thought the bed had seen better days and bottom sheet should be binned service very good
- Ian (8/5): - The staff at the hotel are really friendly and attentive. We enjoyed our stay. The room was nice but the bathroom could have done with a slight upgrade. I would stay there again.
- lisa (4/5): - The property is very old. The was no elevator for the suite we stayed at. Very inconvenient
- Roderick (8/5): - All excellent - thank you.
- Peter (8/5): - Service was a bit slow, especially booking in. The gym is quite "basic" and I think it might be time to put the treadmill out to pasture but it served its purpose. Generally the hotel was clean and tidy and the staff were generally friendly and helpful.
- Justin (8/5): - Hotel was good, enjoyed stay. Food could have been better - average / over-priced.
- Tracy (2/5): Room very disappointing - Room 101 has sick stains on the carpet The sheets had blood speckles I didnt sleep in the bed Over all the room was dated and not as clean as i would expect.
- paul (8/5): - For the money pretty good , gym very tired but useable . Room a bit dated but nice , food good and good value for money . Service excellent
- Verified traveler (6/5): 😑 - Been here before and it was a great stay. The only thing that I will mention that this type not enough consideration has been given to the persons staying over. The room next to me have been quite entertaining throughout the night. Despite the fact that they have had room service a couple of times past midnight and the invoices have been slipped under the door nobody told them to quiet down. At 4 am they could still be heard through the entire corridor!
- Martin (6/5): Cleanliness. - Found spare pillow in wardrobe had dried blood on it and a new pillow case had been put over the top.Was given a review questionaire to fill in but have had no feedback,apology or compensation. Will not be staying in that hotel again.
- Josephine (4/5): Could be so much better - The old house could be magnificent but someone needs to recover all the bad mistakes over the years. The worst was the noise from the road and the sound insulation. I live in a town and it's quit in my bedroom and that paramount for getting a good nights sleep!!! I couldn't believe staying in a country manor would be so noisy and the traffic would keep me up most of the night! Needs to be cleaner
- Verified traveler (8/5): ideal overnight stay - comfortable quiet environment but bed not so comfortable. Convenient location and pleasant outdoor eating area.
- Philip (4/5): Noisy Night - Pleasant staff & quick check in, but with loud drunken shouting & slamming of doors until 3 am, it was difficult to get any sleep.
- A (10/5): - Good food and service happy t9 help
- Debbie (8/5): Lovely hotel but terrible food - Lovely hotel in a great setting. Terrace and pool were great. Rooms a decent size and very clean. We stayed for 3 nights as we had travelled from Yorkshire for a family wedding. 17 of us had dinner on Friday evening and all of those who stayed overnight had breakfast. Sadly the food was poor. Cold, undercooked and small portions. We all got half a mushroom on our breakfast plate! Doubt I’ll ever need to stay there again but if I did I wouldn’t eat there. Also hotel was noisy due to a number of guests attending a local music festival. Doors slamming, music and chatting that went on to the early hours. Shame they weren’t put in the same area of the hotel and no night staff to calm them down.
- Howard (6/5): - Bed very small and uncomfortable for a double. Also to pay an extra £ for an egg is strange in a 4 star hotel
- Binit (8/5): - Fabulous place to stay whether it’s work-related or for a short break. Caters for all with a soulful environment
- Verified traveler (8/5): Poor breakfast - Room was comfortable. Bed needs topper as divide in middle has a gap and very uncomfortable ( think two singles have been pushed together) Great reception on checkin, very helpful. Breakfast was terrible. Pot of coffee and tea were both srine cold. Full English ... poached egg overcooked and sausage raw in middle ! Salmon and scrambled eggs was good.
- Effua (10/5): Really enjoyed my short stay. - Its was just so peaceful and lovely. Everyone was so nice.
- Jeff (8/5): - The property was beautiful and very well Maintained definitely will be going back. The day we arrived was an extremely hot one and despite telling the staff more than once we were shocked that the heating was on and causing a lot of discomfort to everyone.
- Jacinta (4/5): - From the exterior the property is pretty and it has nice grounds. But the rooms have no sound insulation and need a renovation. There were broken bathroom tiles, peeling paint and stained grouting. Also shower heads that were old and full of lime scale, and in one of the rooms the radiator was not working, I had a three nights stay and had to change rooms 3 times due to some of the issues mentioned above. Though the staff were accommodating and friendly that does not make up for the condition of the rooms, stained cutlery, cups and tea pots.
- Andrew (10/5): - Lovely stay. Friendly staff. Lovely breakfast. Would happily stay again and recommend. Electric car charger very handy too!
- charlotte (10/5): - Beautiful terrace to sit at after breakfast.
- Pete (8/5): OK but a rough night's sleep - The hotel is great but the bed was knackered
- Nathalie (6/5): Lovely staff but not a great night sleep - Booked this hotel due to its convenient location as a stopover to break down a long driving trip from the other side of France to the north of England. Although I can't fault the staff that were extremely professional, friendly and helpful, I didn't sleep well due to the creaking floor and stairs outside of my room when other guests walked past, the loud bathroom fans in adjacent bedrooms and the noise of cars passing (my window overlooked the main road). The bed (a single bed) wasn't very comfortable either. The building is beautiful and full of character, and I guess some of the issues come with the age of the building, but I wouldn't recommend if you're looking for a good night sleep. Breakfast was average. On a plus side, the rooms were clean, tastefully decorated and there is ample parking.
- Sean (6/5): Not as good as expected - For the price we paid it wasn’t nothing special at all. Thee Tv was super small, the pool wasn’t heated as it said on the description. The Gym was dated. The food overpriced. The room was like a standard room I stay in for £50. The seating in the bar area was geared around 8 people sitting in one area so many people sat near each other that don’t know one another. The breakfast was poor, no fruit and not self service to choose what you wanted and how much. The internet was very poor. The pub further up the road was the place to eat. Staff were friendly and parking was free so all good there. If this hotel was half the price paid it would be worth it.
- Verified traveler (6/5): Average - Service was great at reception. The breakfast was over priced and very basic .. would recommend driving 5 mins away to harvester as the breakfast there was great and cheaper than the hotel. The room was a little grubby/dusty and generally felt a bit dirty. One of the pillows had a brown stain inside and there was smears and dirt / cobwebs on the windows. Not worth £106 a night for an "executive room"
- Daniel (6/5): Hotel ok but food terrible - The Hotel overall is ok. The room was clean and had everything you would expect, the only issue is the doors are dated and not sound proofed so the noise from the corridor is loud. The food in the restaurant is extremely expensive (£18 - £25 for mains) and was absolutely terrible. They obviously dont employ a chef, so how they think they can charge those prices is beyond. For satay chicken i was given four small pieces of plain chicken and a pot of hard peanut butter on the side. Overcooked salmon on a bed of packet noodles for main.
- Verified traveler (8/5): Lovely local stay - Lovely local trip for my wife’s birthday. Greatest by lovely receptionist and room was filled with rose petals and balloons on arrival.
- Verified traveler (8/5): Treat day away - Very comfortable room but noise from some sort of extractor all night meant disturbed sleep which is a shame. Woukd recommended the breakfast. Evening meal was ok but probably go elsewhere in future.
- Lorna (10/5): - Fab hotel local to our family
- Jim (10/5): Highly recommended - Highly recommended - one night stay. The staff were all very pleasant, food was good, room was comfortable, Gym was good - definitely will stay again :-)
- Shaun (8/5): A little underwhelmed - Tired hotel, quite expensive for the dated rooms. Service was very good. Treadmill in gym caused a few issues being tall you hit your head in the ceiling!
- Carl (8/5): Nice place to stay - Easy to find, lovely rooms and a relaxing place to stay. Food is usually good.
- Huseyin (2/5): Stone cold hotel - Our room was freezing cold, we called reception who told us to turn the radiator on via the vale, the room still didn’t warm up after we did this, breakfast was horrid the hash browns seemed to have been cooked hours before. Such a shame the hotel is actually very pleasing to the eye.
- ALEX (10/5): - Beautiful hotel, very very friendly staff :)
- Mark (10/5): Nice hotel - Check in was quick with friendly staff. The bar lounge area was very nice comfortable and the staff there were very polite and friendly easy to talk to and helpful I will stay again when in the area
- Armougum (2/5): - Awful, noisy room located next to the boiler room. Faulty shower, the room require some TLC……
- Zak (6/5): Clean but worn. Staff pleasent. - I bet a few years back it was extremely nice here. The bed was extremeley uncomfertable and it just felt alittle worn out. Was clean and tidy to be fair. Staff were nice and pleasent and the food was ok. Just needs alittle love and attention. Wouldnt stay again but ive definatley stayed in a hell of alot worse.
- David (10/5): - Room was nice ,small but okay , shower very small as ceiling very low so you will bang your head if your over 5ft 9 tall . Room service excellent, very quick service. Overall an excellent stay .
- M (4/5): Average stay - Service was very slow. Very little sun loungers. Food was very poor
- Paul (2/5): Avoid if you want a good night's sleep - Had no water in the room until the morning we booked out. Also we found that the room was not the cleanest that we have stayed in, the top of the bed was covered in a thick layer of dust. The beds were very uncomfortable and as a result we did not sleep properly. We paid for breakfast and found that the cooked breakfast was very small and was cold. The continental breakfast was very limited. When speaking to the receptionist about all of the issues I was informed that the Manager would be contacting everyone who was affected by the water issue when he came in. I'm still waiting for the call.
- David (6/5): Great service, needs an update. - Service was great, hotel feels a little dated. there are new owners though so give it time.
- Brian (10/5): Highly Recommend - Can highly recommend . Great facilities , fantastic food , brilliant staff
- Verified traveler (2/5): - Very disappointed! Rooms look like they haven’t been modernised in 30 years and the general decor of the hotel is definitely not 4* Don’t be fooled like I was with the photos.
- Verified traveler (2/5): - I notified you on at least four occasions that I had booked august instead of September and had to cancel and asked for confirmation of cancellation from you,which has not been received.I also contacted the hotel who stated I had to contact you only.I have now had the amount deducted from my account I if this is not reimbursed within the next week I shall be instructing my solicitor
- Emma (4/5): No spa/massage as advertised & still advertised! - No spa facilities on site, even though advertised. It was one of my search criteria. No lift in the part of the hotel we were located in, one of the suites. Says it has a lift, didn't say it was only part of the hotel. Not ideal for a disabled customer! The main Bed however was very comfortable, not the pull out beds for the teenage children though.
- Verified traveler (6/5): Overpriced and needs updating - Hotel was okay but very expensive for what you get. Hotel is dated and starting to be a bit dilapidated and scruffy. Bathroom aren’t great, all grout is now yellowing, flush on toilet was awful and shower was poor. The roller bling in the room had lots of flies stuck in it. For how much it costs this was disappointing and you’d think the money would be put back into the hotel to fix these issues. Breakfast was so disorganised, took ages for anyone to come round and offer us coffee, the buffet wasn’t re stocked ( this was in the middle of the breakfast period not the end) and I had to ask a waitress for a bowl to get some cereal as there weren’t any. For the price and what you get I wouldn’t stay again.
- Verified traveler (8/5): - Great stay. Great. Staff very friendly and helpful Will be a shame when this hotel is sold
- ROBERT M (10/5): - Fantastic hotel, looking forward to my next visit
- Neil (8/5): Regular London visitor - It is always a warm welcome from the staff and during the pandemic, having breakfast brought to your room is a wonderful service.
- Verified traveler (10/5): - Ideal location for my purpose. Comfortable and clean
- Chloe (10/5): - Amazing hotel. We had dinner which was lovely room service for breakfast and it was decorated beautifully for Christmas... staff were so attentive
- Verified traveler (2/5): Tired and dirty - To describe this hotel in one word, TIRED. The place desperately needs a refurb. The gym was an utter disgrace, it was filthy. In the current climate this is absolutely unacceptable. Food was also a huge disappointment. Our company will not back.
- Desmond (10/5): Cosy comfortable hotel - Cosy comfortable room, reasonable prices, delicious breakfast, friendly prompt efficient customer service, especially from Dee and Helen and the reception staff and chambermaid in attendance on Saturday who retrieved the suit I left behind
- Stuart (10/5): Perfect place to stay - Very nice. Helpful friendly staff
- paul (10/5): - Everything great
- Kenneth (4/5): - A closet from a room, shower hanging off the wall, car noises through the window. Tiny cheap bed. Not value at all.
- sukhvinder (4/5): Buisness trip to essex - To much light coming in from windows. Doors have no soft closures. Doors not sealed so lots of light and noise transfer. Jacuzzi did not work. Did not sleep well at all.
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