Hotel y Restaurante Bambu

Location: Carretera San Lucas Toliman, Km. 16, Santiago Atitlan, GT

Star Rating: 3 Stars

Property Type: Lodges

About this Property

Important Information

Policies

Check-in: 02:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Free WiFi
• Terrace
• Garden
• Luggage storage
• Sauna
• Concierge service
• Wheelchair accessible
• Supervised childcare/activities
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Front desk (limited hours)
• Pool umbrellas
• Tours/ticket assistance
• Ecotours on site
• Playground on site
• Free self parking
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Beach towels
• Stair-free path to entrance

Rooms Available

• Family Suite

  1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

  140-sq-foot individually decorated room, located on the ground floor, balcony/patio with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, desk, and wardrobe or closet; free cribs/infant beds available on request

  Comfort - Daily housekeeping

  Non-Smoking, pet friendly

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Safety deposit box
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds
  • Location - ground floor

• Standard Room

  1 Double Bed and 2 Twin Beds

  137-sq-foot individually decorated room, located on the ground floor, balcony/patio with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, desk, and wardrobe or closet; free cribs/infant beds available on request

  Comfort - Daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking, pet friendly

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Safety deposit box
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds
  • Location - ground floor

Guest Reviews

• Delacruz (10/5): -
• Jaap (9/5): -
• Tabina (8/5): -
• Veronica (2/5): Las fotos no es congruente con la realidad de las habitaciones - Tuve que cancelarlo, porque la habitación que me proporcionaron estaba muy mal, ubicada oliendo, humedad, tuve que cambiarme de Hotel
• Suzanne Elaine (10/5): Si viajas a Santiago Atitlán, definitivamente quédate en el hotel Bambú,es una excelente opción - Hermosos los jardines, muy buena la comida, el personal muy amable y atento, pero sobre todo la atención personalizada del gerente general Álvaro, un gran anfitrión, siempre ofreciendo información muy útil sobre dudas que tuviéramos de sitios a visitar y haciendo muy buenas recomendaciones. Fallaba un poco el internet en los cuartos a ratos, pero nada grave.
• Bart (9/5): We had a wonderful stay there- Highly recommended - Wonderful location. Great views Gardens , pool and restaurant well maintained. Very friendly peronnel. Lots of birds on the premises if you’re into that. Very little. If anything, bathroom was a bit damp. But otherwise nothing to complain about
• Sophie (10/5): We loved our stay and would highly recommend. The food and facilities were great and the staff went above and beyond. - The staff, facilities and food were amazing. We had a fantastic stay
• Pierre-Jean (9/5): -
• Valentin (9/5): - Lovely staff, amazing garden, comfortable rooms
• Ortiz Reyna (10/5): Confortable, contacto con la naturaleza - La temática del hotel es naturaleza, la comida muy rica, el personal amable, las vistas hermosas, excelente.
• Eleonore (10/5): -
• Carlos (9/5): Great stay - The hotel overall is fantastic. We stayed in one of the domes, and it was absolutely worth it. The room was very comfortable, clean, and surprisingly private given the unique dome setup. The food and drinks at the restaurant and bar were excellent, and the staff was consistently friendly and welcoming. I especially appreciated the option to communicate with the lobby staff via WhatsApp for any questions or in-room service, it made everything very convenient. I would definitely recommend this hotel and would happily stay here again. The only downside during our stay was the pool, sauna, and jacuzzi area, which appeared poorly maintained and somewhat neglected. We reserved the sauna three times, while the first two visits were fine, the last experience was very disappointing. The sauna room was heavily infested with ants, particularly in all four corners. Even the hot stones, where the steam was generated, were covered with ants and their eggs. It was quite unpleasant and made it impossible for us to stay longer than 2 minutes. This issue significantly impacted an otherwise great stay and is something the hotel should address urgently.
• Susan (10/5): Bambu is breathtakinly beautiful, great food, and wonderfu service. - the gardens are spectacular. the service is warm and kind and extremely helpful. All our needs were met and all ouur questions answered. the extras, like a little departure gift totally warmed my heart. there were no towel racks but I understand they are going in soon.
• Samyak (10/5): - Location was great and it had an amazing view of the lake
• Purav (10/5): Just amazing - The staff here are truly exceptional. As a family-run business, the level of care feels personal from the moment you arrive. I had the pleasure of meeting Alvaro, one of the owners, who went above and beyond throughout our stay. He made sure we always had transportation, offered great recommendations, and genuinely treated us like family. When we were running late to the airport, he stepped in immediately, making calls on our behalf, mapping out the fastest route, and even offering to drive us himself. He continued checking in via text to ensure we made it on time. That level of attentiveness is rare. When Alvaro learned that I collect pocket knives, he even took time out of his busy day to arrange for a friend to come by and share his collection with me, an incredibly thoughtful gesture I won’t forget. All of this is paired with a beautiful hotel just minutes from the pier. The grounds are stunning, with rooms overlooking the lake, and the food is excellent. Even our Uber driver from Antigua spoke highly of the hotel’s reputation among locals in Guatemala. I can’t recommend this place highly enough.
• VALERIE (8/5): - Endroit sympa, bien entretenu, personnel accueillant et serviable.
• Patricia (9/5): -
• maria alejandra (10/5): - Excelente atención del personal, la comida del restaurante deliciosa y las instalaciones muy lindas! Nos ofrecieron un tour con Diego para ver quetzales y fue una experiencia hermosa!
• William (10/5): It was great, specially the staff! - Coffee at rooms (11:11) and a small fridge A mosquito screen in 11:11 Black out curtains
• Shawn (9/5): It was exceptional -
• Guest (10/5): -
• Florencia (10/5): Facilities , food and gardens - The facilities , THE GARDENS with flowers that spread their scent all over , the food and the environment is top knoch I would say that sometimes they staff made you feel like you where bothering but maybe is the stress sometimes too much people and the season
• Rony (10/5): - La ubicación de la habitación. El camino que conduce al hotel, hay mucho bache.
• juan pablo (8/5): -
• Rocio NAVAS (9/5): - Las vistas desde las habitaciones, los jardines increibles, el jacuzzi y temazcal 💯
• Karen (10/5): Great experience, beautiful place, maxing staff 🫶🏻 definitely one of my fav places in the Lake - The nature is absolutely gorgeous. nothing
• hernandez (10/5): - El servicio amable de las personas encargadas de recibirnos y todo el personal que tratamos.
• Chakri (10/5): Charming luxury Eco lodge. - What a charming family owned hotel. We travel extensively and I would say this hotel stands out. Very memorable in every way. Location right on the water. Feels like you are staying overnight in a botanical garden with close to 400 different species of plants, birds and view of Santiago near by. Charming. Would come back to stay here. Nothing.
• Natalia (9/5): - el jacuzzi y la comida la ducha no tenía agua caliente y el cuarto estaba muy caliente. Al abrir las ventanas se metieron todos los zancudos
• Avihai (7/5): We enjoyed the stay thanks to the nice restaurant, nice garden, and great view. - Beautiful and quiet No closet, no air conditioning, and the swimming pool and jacuzzi are not well-maintained.
• Andrew (9/5): - AAA+++ Water temperature in the shower a bit erratic…😊
• Elena (10/5): -
• Yoselin Y (10/5): Wonderful💓 - La ubicación es excelente, está a minutos del mercado, las amenidades están todas disponibles y el horario es amplio. El personal muy hospitalario, amable y eficiente. El servicio de restaurante es muy bueno en relación precio-calidad. Sick views ☀️
• Timothy (10/5): The perfect spot for a relaxing visit to Lake Atitlan - great views, great location, great facilities, great food and su - Beautiful settings. Great views. Quiet, away from the bustle of the villages but easy to arrange boat transfers to visit all lake locations. Great restaurant. Free kayaks for use. Great swimming pool, sauna and jacuzzi. Super friendly helpful staff who spoke excellent English. Highly recommend staying here.
• Katherine (9/5): Beautiful and would highly recommend! - This is such a beautiful property, and I would highly recommend it! My room was an A-frame with incredible views and a private soaking tub and it was such a special place to stay. The staff went above and beyond to help me with booking a private boat one day and also with navigating the public water taxis and calling for a tuk tuk to take me to the public dock. The food was also fantastic which is really important here, because you’ll likely be eating all of your dinners at the hotel since the public boats don’t run that late. The hot tub wasn’t anything special and didn’t have strong jets, so I only used it once. The soaking tub at my room was more convenient so I use that instead. I did see a small scorpion go across the path while I was walking to dinner on my first night, and that really scared me. There would also be big spiders on the steps leading up to my room that would come out at night and I didn’t like that at all, but I never saw a spider actually in my room. I know some spiders and bugs are to be expected on the property at an Eco resort like this, but I think they do a good job of spraying the actual rooms so bugs are not getting inside.
• Ted (7/5): -
• Elizabeth (10/5): Safe, beautiful and serene - Hotel Bambi is a beautiful oasis on Lake Atitlan. I loved the pool, the staff and the food at the restaurant It was a little frustrating to always have to ask for the jacuzzi to be turned on.
• Eder (10/5): El mejor lugar para pasar un día de descanso - Me encantó el ambiente top
• Lotte (9/5): -
• Nicholas (9/5): Very nice hotel, beatiful location. - Very nice room and grounds on the edge of the lake. Lots of birds. Very good restaurant. Staff was very helpful to arrange transport/ launcha, Tuktuk, etc. All good
• Bush (10/5): -
• Manny (10/5): -
• Jane (10/5): A wonderful tropical oasis on the lake - We loved it so much we changed our plans so we could stay another day. The views are spectacular and it is set in a lush tropical garden. The staff are lovely, so friendly and helpful. It is just the most idyllic place to base yourself for exploring the lake. We wished we could have stayed even longer. Just to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon. They could ideally do with some more.
• CLAUDIA (8/5): - Las vistas y el trato del personal Las camas muy duras
• Caroline (10/5): DAS perfekte Bungalowhotel mit tropischem Garten, direkt am Atitlansee! - Hotel Bambu war DAS Highlight unserer Guatemala Reise. Eigener Bootssteg - das colectivo Boot hat uns direkt am Hotelsteg hingefahren (5 Quetzales Mehrpreis). Wir hatten einen der drei Bungalows mit traumhaftem Blick auf den Atitlan See - groß, geräumig, sauber! Terrasse mit Sesseln und Sofa und direktem Seeblick. Sehr leckeres Frühstück und bekanntes Restaurant - sehr fein! Nicht billig, lohnt sich aber! Poolanlage sehr schön - alles inmitten einem botanischen Garten. Pool könnte besser gepflegt werden. Mitarbeiter sehr nett und hilfreich - z.B. bei Buchung private driver von Santiago nach El Paredon am Pazifik
• Maria Jose (8/5): - The hotel is beautiful and comfortable. The location and view are amazing. The beds are uncomfortable and the service is slow.
• DEBBY (8/5): -
• Cordelia (9/5): -
• Chad (10/5): Stay here! - The room (igloo looking one) was great. The view from the restaurant was breathtaking. I have heard all rooms are not equal so make sure you check but ours was great. I witnessed one of the owners go out of his way and help a couple out beyond what normal management would do. They truly care about you not just your money. Nothing
• Rangel (9/5): - Amabilidad y responsabilidad La cama fue demasiado dura
• Jorge A. (10/5): - Vista espectacular
• Elisabeth (9/5): - Hotel soigné personnel aux petits soins et jardin magnifique. Superbe étape de notre voyage
• Pascal (10/5): - Excellentes prestations. Personnel compétent et attentionné. Jardin splendide.
• Isabelle (10/5): - Très bel hôtel dans un jardin magnifique. Personnel à l'écoute.
• Carol (10/5): Absolutely stellar place. Ten plus plus - This is the most exquisite property!! Acres of gardens tucked into the jungle, crowded with tropical birds and every plant imaginable. The buildings are adobe style. We had a larger room with a terrace which was great since I was ill for some days and I was able to sit and listen to the birds with delightful view of the gardens and the lake The dining room serves great food. Breakfast included wonderful. Very short tuk tuk ride into the town. Restaurant staff were beyond helpful and kind The bathroom needs major upgrades. The antique tile floor may be historic but can’t be cleaned. Taking a shower is an ordeal. After the hot water comes in, you must set it to the hottest you can stand, then lather up quickly before it switches abruptly to ice cold. If you can stand it the water will go back to scalding just as abruptly. Hope they can fix this problem soon
• Francien (8/5): Prima verblijf - De locatie is prachtig. Grootste deel personeel erg vriendelijk. Goed eten, ruime Vegetarische keuze. Kamers met zicht op tuin verouderd (is afhankelijk van waar je verblijft). Geen hor in grote raam. En openlaten geen optie: alles en iedereen stapt zo bij je binnen. Vond het uiteindelijk redelijk duur voor de faciliteiten. Sommig personeel weinig proactief in restaurant.
• James (8/5): Lovely location in an authentic village. - Very helpful staff, good restaurant, very clean. The pool had a lot of debris floating in it.
• Maureen (10/5): Best local stay with comfort - We rented 5 cabins for our group of 7. Staff was so accommodating, learned our names and preferences in the restaurant. The location was ideal for being picked up by boat or van. We loved the pool, jacuzzi, and sauna and privacy of the cabins.
• Deitch (10/5): Incredible stay at family run boutique hotel with hard-to-beat views, food and the kindest staff. - My fiance and I had the most incredible stay at Hotel Bambu. Alvaro and the staff exceeded our expectations and went above and beyond to make sure we were taken care of. They helped us set up excursions and transportation to/from Guatemala City and Antigua, and one of the owners even personally drove us to make sure we got to where we needed to go. Our room was STUNNING overlooking the lake with a jacuzzi - we barely wanted to leave the hotel! Nothing - everything was perfect and so thoughtful.
• Leidy (10/5): - Las instalaciones muy lindas el personal muy atentos en todo momento super lo recomiendo.🥰🤩🤗
• Roberio Robson (8/5): -
• Jean-Luc (10/5): - Un cadre exceptionnel, tout est très beau, le jardin est une merveille, la vue sur le lac depuis les bungalows magnifique, la literie est très bonne, le personnel très agréable, le restaurant de l’hôtel est très bien
• Armando (10/5): - Todo Que no hay TV
• Elizabeth (10/5): Hope to visit again! This was an outstanding place to spend a few days on the lake. - So convenient, beautiful facilities and top rate staff Everything was fantastic
• Elvis Aroldo (5/5): - Buen desayuno, al gusto, tortillas recién salidas del comal, excelente ubicación!! Check in no fue en tiempo, aún no estaba lista la habitación. Poca iluminación en la habitación, poca información del uso de las amenidades. Sugerencias: agregar un espejo p/cuerpo completo y Frigobar en la habitación, mejorar limpieza de muelle, playa y parqueo.
• Jaime (1/5): Ending having trouble with my asthma the smell of mold was really bad ! - The restaurant has a beautiful view of the lake it’s a nice place if they only give maintenance to the rooms But unfortunately they don’t And when eating at the restaurant they keep forgetting things that we ordered and also messing up our orders “Being in a place where you know you shouldn’t complain we didn’t “ we just keep placing the orders of the things we wanted spending more money! 🏨 Hotel Bambú – Atitlán Hoping to improve our experience, we left Antigua the next day and checked into Hotel Bambú in Atitlán. Unfortunately, this hotel was also a major disappointment. • The room was in terrible condition, with visible mold on the walls and a strong, unpleasant smell. • The pictures on your platform were completely misleading and did not reflect the true condition of the room. • I sent an email to request a room change, and we were completely ignored. • These conditions affected our health and left us deeply disappointed We have photos and videos documenting the condition of both rooms, the beds, and the mold, which we are happy to provide as evidence. ⚠️ What We Are Requesting: • A partial or full refund for the unjust extra charges, incorrect room assignments, and unacceptable conditions. • A review and update of the hotel listings on your platform so that they accurately reflect what guests will experience. This experience left our entire family emotionally drained and affected our health and peace of mind. I hope you will take this matter seriously and respond promptly. Sincerely, Dina Franco
• Carlos (8/5): - El jardín
• Gabriel (8/5): -
• Juan (10/5): - Las vistas, la piscina de la habitación, la cama muy cómoda La comida la entregaban fría
• Agnes (10/5): -
• Adriana (9/5): Beautiful gardens and amazing views - Lovely hotel with an amazing garden. We stayed in the jungle suite which was new and very comfortable (great bed) with beautiful views of the jungle. The restaurant was very nice with amazing views of the lake. We also really enjoyed the quetzal tour with bird expert Diego. The rest of the staff was also very helpful. Could expand on confortable seating locations to lounge specially for rooms without a terrace.
• Linda (9/5): It was a excellent stay, I would recommend it! - The food was very good in the restaurant & the packed lunch for our tour with Diego was plentiful. Diego was an excellent tour guide up in the mountains in our search for the illusive Quetzal bird. He showed us many plants & birds & explained about the cooperative farming on the mountain side. Nothing
• Alejandra (9/5): - La.vista las personas super serviciales No me llevaron al tour como me gusta
• Jasmine (9/5): Stay in the sphere, it’s magical - Lovely quiet spot by the lake, beautiful gardens Nothing I didn’t like but they could put more loungers by the pool
• Sara (10/5): -
• Byron (9/5): Amazing - Everyone was great and hospitable. Amazing People who treat you with respect. The beds were small and hard as a table. I slept bad and had a stiff back. It was horrible. Meals took a bit to get your orders besides that it was great.
• Jorge (10/5): -
• Anónimo (7/5): Lugar entre la naturaleza dónde pasar la noche. - El hotel tiene muy buen cuidado por el jardín y el personal cómo "Salvador" muy amable y pendiente. La piscina y Jacuzzi siempre estan limpios. La comida es rica. La habitación es un poco anticuada, el piso está viejo, el baño esta antiguo. El colchón de la cama no es para nada cómodo por el precio que se paga. Y falta mayor iluminación en la habitación. El ventilador de la habitación 8 no funciona.
• Oscar (10/5): Un viaje genial. - Muy bonito y bien conservado, cómodo. Nada.
• Michelle (10/5): Intentional integration of nature, luxury rooms and wonderful people! Hidden gem on the shores of Santiago. - Beautiful luxury eco hotel with a warm, community feel. Staff go above and beyond to help. Restaurant patio is the best spot to watch the sunset and grab a meal!
• Sonja (10/5): The staff are incredibly friendly and helpful making our stay in this beautiful hotel relaxing and memorable. Thank you - The property is built in a stunning garden right on Lake Atitlan. It has a gorgeous pool, hot tub and sauna. The views are breathtaking and starting your day with coffee as the sun rises over the hills is an experience you will never forget Nothing not to like
• Chantal (10/5): Best hotel room I've ever stayed in - The jungle suite was the best hotel room I've ever stayed in. It was phenomenal, at night time the outside garden was lit up and it was magical. The room was faultlessly clean, it felt brand new. The bed was very comfortable. The gardens were lovely, with a great view over the lake. The food in the restaurant is really good and reasonably priced. The staff were all very attentive and friendly and gave us lots of useful information. You can get a private boat to and from the hotel which reception can organise, the price was the same price being offered elsewhere for a private boat. It is walking distance from the town and there are some little shops nearby. WiFi was good throughout the hotel. I will definitely be staying here again on my next visit to Guatemala! We decided we didn't want to get a private boat, so we had to get a lancha from Panajachel to San pedro, then a tuk tuk to a different dock in San pedro, then a lancha to Santiago and a tuk tuk from there to hotel Bambu, which was quite a hassle with all our luggage. Getting back to Panajachel was easier as there was a direct lancha from Santiago. It was all totally worth it though just for this hotel (I don't think I would take a trip to Santiago if it wasn't for this hotel). You do have to book a slot to use the jacuzzi area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone to sit on.
• Akiko (10/5): Dream vacation! - Here's one of my best hotels in life. Cuisine, drink, food, nature surrounding hotel, and hospitality - all excellent. Very easy to catch tuktuk on the street nearby, so good access to the center of town. Wifi is very well connected in public space. Food eaten here is more than excellent and reasonbly priced. It was my 3rd visit, and I'll def come back here next time. I'm already missing this hotel! Around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.
• Natalia (7/5): Good for 1 night. - The gardens the Pool and the kayaks. The lady at the reception was so rude and the rooms are a little outdated. You can’t pay in other currency than Quetzales.
• Edoardo (10/5): -
• Jose luis (10/5): Experiencia inolvidable - La tranquilidad y la calidad de su gente
• Alicia (9/5): Relajación total - Me gustaron mucho las instalaciones, el personal siempre fue amable, el restaurante a la orilla del lago es una experiencia muy bonita. El precio incluía el uso de kayaks lo que fue una experiencia muy bonita. El jacuzzi y el sauna también fue muy bonito. Lo que podría mejorar es que al momento del check-in no se olviden de explicar que uno debe reservar el jacuzzi y el sauna porque ingresamos sin saber que no podíamos.
• Monika (9/5): Ongelofelijk gave kamer, in een heerlijke omgeving met goed restaurant. - De bijzondere iglo kamer. En de prachtige tuin. Als ik iets moet noemen dan is het dat het beddengoed klam was omdat het enkel glas is.
• Genevieve (10/5): -
• John (10/5): -
• Avantika (10/5): Amazing Experience! - The staff and service was phenomenal. The location is amazing and the room and property were beautiful! The dinner food isnt the best we had on the trip and could be better, but breakfast was pretty good!
• Nancy (8/5): Great value - It was beautiful and the food at the restaurant was great. No AC, no screens on the windows so bugs got it in. But i didn’t see any window screens at the other places I stayed at either so it might be a common issue.
• Elfriede (9/5): Endroit parfait ! -
• AngelitaGP (10/5): Excepcional - El personal fue muy amable en todo momento, la comida increíble y las vistas espectaculares, volvería siempre
• Ricauter (9/5): -
• Danielle (10/5): - Gorgeous gardens, clean comfortable rooms and lovely staff. The restaurant served good food at reasonable prices with views of the lake. I’d recommend booking
• Quentin (10/5): -
• Tamika (10/5): A dream getaway - I stayed here to celebrate my birthday and I couldn’t have asked for more. The location, the facilities - my suite was so beautiful with a view that was unmatched they bed was super comfy, the staff - always so welcoming. I truly enjoyed my stay and will be back. Maybe more food options
• Veronique (10/5): - Endroit magnifique au bord du lac. Chambre superbe. Personnel très sympathique et attentionné Séjour exceptionnel
• Herman Venegas P (8/5): Me gustaria conocer mas! - ¡Toda la comida estuvo muy buena! ¡La habitación que reservamos está cerca de la calle y hay ruido durante la noche!

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