Ascott Waterplace Surabaya

Location: Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya, id

Star Rating: 5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Soundproof rooms
• Ironing service
• Car hire
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Kids' outdoor play equipment
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Water park access (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Clubhouse
• Reception hall
• Exercise/lap pool
• Secured parking
• Garage
• Swimming nearby
• Water tubing nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Two-Bedroom Executive Apartment

  Offering a bigger space, this modern and air-conditioned 2-bedroom apartment has flat-screen TV with DVD player, a full kitchen and private bathroom with bath and shower. Guests enjoy city view.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Three-Bedroom Executive Apartment

  This modern and air-conditioned 3-bedroom apartment has flat-screen TV with DVD player, a full kitchen and private bathroom with bath and shower. Guests enjoy city view.

  Max Occupancy: 6 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• One-Bedroom Penthouse

  This modern and spacious apartment has air conditioning, a flat-screen TV with DVD player, a full kitchen and private bathroom with bath and shower. Guests enjoy city view.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• One-Bedroom Deluxe Apartment

  This modern air-conditioned apartment has flat-screen TV with DVD player, a full kitchen and private bathroom with bath and shower. Guests enjoy city view.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• One-Bedroom Executive Apartment

  Offering more space, this modern air-conditioned apartment has flat-screen TV with DVD player, a full kitchen and private bathroom with bath and shower. Guests enjoy city view.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Two-Bedroom Deluxe Apartment

  This modern air-conditioned 2-bedroom apartment has flat-screen TV with DVD player, a full kitchen and private bathroom with bath and shower. Guests enjoy city view.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Bantval Anil (8/5): Great hotel with some minor limitations - Very spacious rooms, comfortable and quiet Lobby is not air conditioned and is really hot especially in the afternoon. Water doesn’t drain well in the shower, the AC in the room is cold and unresponsive to any manual changing. TV in the bedroom maximum volume is set to a level that can barely be heard.
• rafizam (8/5): -
• Valeriia (10/5): -
• Dayang Rafidah (10/5): Cozy apartment to stay - Cleanliness and next to mall Nothing
• Lucky (10/5): - Fasilitas lengkap...mulai dari kamar yg bersih ...peralatan makan yg lengkap ..swimming pool yg bagus dan luas ..pilihan yg tepat dan nyaman utk family trip
• Maata (10/5): -
• Angela (9/5): -
• Geoff (9/5): - Everything about this hotel is good .
• mohd zainni (10/5): - BREAKFAST OK...LOCATION OK
• Hok Sien (9/5): Prima appartement , goed gefaciliteerd. - Locatie , faciliteiten
• Cosy Marlina (10/5): A modern, comfortable stay in an unbeatable location with friendly service - The location is excellent, with the property situated next to the largest mall in Indonesia. The hotel has a modern feel and is exceptionally clean. The staff are genuinely friendly, which made the stay even more enjoyable. Overall, it was a very pleasant experience. None, like I mentioned earlier, the overall it was a very pleasant experience.
• Puput (7/5): -
• Lis (10/5): One of the Best and convenient place to stay with family - A very nice and clean apartment. Just opposite from PTC Nothing
• Yoeliani (9/5): Needs some more attention to the cleaning - Very convenient We found ants and roaches in the kitchen
• seagus (9/5): -
• Emma HB (10/5): -
• Rosa (9/5): -
• Elay (7/5): -
• PANKAJ (10/5): it is excellent - it is ok car parking at basement area we needs to move around .little boaring
• Reggy (10/5): -
• Neville (10/5): - Good breakfast
• Herwinda (10/5): Kamar sangat nyaman, lokasi perfect - Untuk keluarga 4 orang dengan harga yang mirip dengan harga hotel terdekat, lebih nyaman dibandingkan hotel, karena kamar luas, ada ruang tengah dan sofanya yang bisa untuk tidur, pantry dan ada mesin cuci juga… lokasi bener2 next to mall Sayang ndak disediakan sabun untuk cuci baju.. but its not a big deal anyway
• Giovanny (10/5): Excellent stay and would def stay again in the future - It's near a mall, it's very clean and the staffs are very nice. They communicate everything even though sometimes i think it's not even needed. Was a really great stay overall. I would rather have jetspray aside from the bidet but that's just personal preference. The toothpaste was too small. There's no airconditioning in the halls and it can get very hot sometimes when you go out of the room and wait for the elevator but that's minor inconveniences.
• Eviliana (9/5): -
• F.M.Martak (7/5): - Lekker dicht bij de pakuwon mall Badkuip was gestopt,en komt wat haar uit. Maar ik kom nog trug voor de volgende keer👍🏽
• Mohammadali (9/5): -
• anawati (8/5): fun, comfortable - location is great beside a mall nothing
• Henry__W (10/5): - Friendly & helpful staffs, clean rooms, great facilities and good location. Definitely I recommend this place!
• si (10/5): - 地理位置很方便，在新城区，美食环绕。洗衣间还有烘干功能，十分方便 浴室漏水严重，每次洗浴后卫生间就很多水，湿滑，会有摔倒的风险。
• roberta (8/5): -
• LI-JU (10/5): Will stay again! - Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome!
• Rudy (10/5): We had a perfect day for staying in this hotel. - This hotel opposites Pakuwon mall. Easy to grab something from the mall. Near with Darmo Golf Club too. Room cleanliness is always maintained. Friendly and helpful staffs. A bit difficult to find a taxi. it's better to book previously.
• Anna (10/5): - Wir waren sehr zufrieden, sauber, freundliches Personal, gutes Frühstück und generell sehr hilfsbereit. -
• Fransisca (9/5): Excellent other than the rooms need to be updated soon - Location, cleanliness and spacious It needs to be renovated soon. Wood floors are old and some parts may need to be fixed up. Need to check tv connections or tv age as it was very grainny. So we don’t use the tv at all.
• Anna (10/5): - Хотим сказать спасибо сотрудникам Reception, которые помогли срочно вызвать такси в сложной ситуации. Нам это очень помогло!
• Li (10/5): Exceptional -
• Nur (8/5): Very good -
• 874willieo (10/5): A memorable experience - My 4 nights stay from 30 May to 3 Jun 2025 was a great experience from pick-up at the train station to check-out. The staff were warm, friendly and professional. Made good recommnendations on where to dine, shop and sightseeing. Even helped us to order local snacks to bring home. The property and apartments were well maintained. Thnaks to Budhi (property manager) and Mia (Asst Property Manager) and their team it was a memorable experience staying here. Looking forward to our next stay.
• Esat (10/5): When in Surabaya, then at Ascott - Very good place. Clean. Staff is very attentive.
• Anawati (9/5): it was comfortable stay with super convenient location - location, cleanliness, size aesthetic,could be nicer for a 5stars facility
• Esat (10/5): Very convenient centrally located apartment - The staff are very attentive. Nothing
• Rosanidah (9/5): We definitely felt at home away from home. - There are convenience stores in the same building, with a 24/7 one just outside the lobby, making it easy for us to grab snacks and some grub to cook up for breakfast and supper. There are also several launderettes that can clean and press your clothes—trust me, this is useful for a family of six! Just across Ascot is Pakuwon Trade Centre (literally a stone’s throw away), which connects to Pakuwon Mall. Not only is the place aesthetically pleasing and comfortable, but the service from the front desk is top-notch. We loved how we could get assistance via WhatsApp (we were contacted even before we arrived). We also enjoyed the privacy, as our unit was tucked in one corner, just like the others. We couldn’t rely on the WiFi connection because, on most days, we couldn’t connect. Luckily for us, we had international SIMs, so our children could rely on our hotspots! It wasn’t a major issue, but reliable WiFi would have been helpful, especially since all our kids (and us parents) use our devices a lot.
• merryw2025 (10/5): Convenient location - Very convenient location. Just opposite the mall. Unit is really spacious. We are happy with our booking. Rooms are clean. Staffs are friendly. We have some enquiries and need help during our stay and they are really helpful and very efficient. Highly recommended. We willl definately stay here again
• Sulaiman (8/5): Very good -
• Ad (9/5): Excellence - The location is superb, next to the mall
• Natalia (8/5): Very good -
• Jefferson (9/5): Superb -
• Wan (9/5): Superb -
• Kristina (9/5): Comfort - The staff, location, things in room Nothing
• Charis (9/5): Superb -
• Kristina (9/5): Perfect - Complete things we need Nothing
• Ahmadmalek (10/5): Excellent - The staffs and locations None
• Simon (8/5): SURABAYA OCTOBER 2024 - Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
• Alsc (10/5): Great place to stay. - Great location for shopping as it was right across the road to a big mall with plenty of eateries around. Good apartment size and amenities. Breakfast options were limited.
• Badariah (9/5): My sisters were happy with their stay. - The breakfast was bit cold on our 2nd day there All was good
• Abu (9/5): Superb - Location and clean
• Shao (9/5): Superb -
• Alice (9/5): Superb - Location, staff service and apartment amenities were all excellent. Nil
• Amir (7/5): Not really a tourist kind of area - It has a big mall across the street and 3 convenience store in the building itself. It’s quite far from the main tourist areas
• Hemish (10/5): Exceptional -
• Khiang (9/5): Superb -
• Christian (9/5): Superb -
• Nur (10/5): Excellent for families - Room was spacious and clean. Location was very close to a big mall. Staff were friendly and helpful.
• Irwin (9/5): Superb -
• MuhdFaizalJ2 (10/5): Great Hospitality, Great Location, Sufficient Amenities & Facillities. - First and foremost, all requests made are met upon arrival, such as airport transfers. Upon arriving at the hotel, we're greeted with such warm and hospitable staff on duty. Language not much of a barrier, and they do understand simple English. The FO staff that stands out is Mr Ian, who had discharged his professionalism in service provider, with such sincere, warmth, and reliable. We felt as though we had known each other for a long time, even though it was the very first meeting. He deserved my personal compliment as a "CPR" category staff leader award, which stands for "Caring, Passionate & Reliable" Security and other FO team members were commendable as well, as your presence was wellnoted and greeted any time of the day. Room amenities are adequate, and cleanliness was admirable. HSKP staff are always ready to assist you in fulfilling your needs and desires, providing a little personal touch.
• Siti (10/5): Exceptional -
• Muhammad (10/5): Exceptional -
• Jacob (8/5): Very good - great location, there's a mall with everything included just across the street. Yet Surabaya is't pedestrian friendly, if you plan to visit anywhere other than the mall across the street you might want to consider to grab(local taxi) there. The service was great and the facilities (pools and gym) is well-equipped. There are even two different pools option for you to enjoy. nothing
• Alex (8/5): Very good - Apartment is spacious enough. Bed is big and bathroom is also big with the bathtub The AC location is literally next to bed and fan right to my wife's head. She have to open the door room to block the aircon otherwise she'll get sick. Wifi is unstable, we use our own data and I hotspot data for my laptop cause it's really bad
• Frank (9/5): Superb -
• Meta (10/5): Exceptional -
• Loi (9/5): Amazing stay. - The room is very clean. Location is good too, walking distance to Pakuwon mall. None
• Abdelrahman (8/5): Very good -
• beachloving (10/5): Happy with the stay - Apartment are huge, good for family. Shopping Mall just across the road, handy to get food or shopping. Staff was helpful and assist with room upgrade by advising us to sign up as a member that gives us 30% during our stay.
• Irwin (8/5): Very good -
• Asyikin (9/5): I would definitely stay at the Ascott Waterplace Surabaya again for the sheer fact that their service has always been un - The location was convenient and near to Pakuwon Trade Centre / Pakuwon City Mall. Hence, there was an abundance of food and shopping options at our disposal. The bathrooms lacked ventilation and needed to be upgraded slightly due to wear and tear.
• Esther (2/5): - Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni
• Januar (10/5): Exceptional -
• Mohd (8/5): Very good -
• LizaI21 (10/5): Your Home in Surabaya - * Very clean hotel from front, corridor, room, living area and bath room. * Very friendly staff and helpful, very good knowledge about the hotel and facilities as well as surrounding area in particular and Surabaya area in general. * The actual room situation is exactly as pictured (I forgot to take pictures while I am inhouse) * Good Room, Good Food, Excellent Service! * Attention to detail and personalize service especially to my husband who was just out from the hospital. Very....very help full I got the picture from my daughter's Cumlaude graduation (my daughter is currently away to follow her husband) which always make me proud, and the picture was there....on my bedside table, really AMAZING.....they put effort to make this which was really touching. * Just accross the hotel, there is Pakuwon Mall. Easy to go around to find food or anything. * I know that I will be well taken care here while away from home. * Nowhere to go if I have to be away from home, only here, where there is home for me.
• Verified traveler (8/5): - 직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.
• Robert (10/5): Exceptional -
• Siska (10/5): Hopefully in the future Ascott management will do better than now . - I like the room and facilities in here . All the stuff are friendly and helpfull . Next time in the future when I have my holiday ,I will come over here again and stay more longer . Only there is one that I dont like . There was one securty in portal gate and bit rude they way he spoke when I came in with my driving instructure . Actually he wont let the car in ,until I said I stay there and my instructure just want to drop me off . Hopefully the management of Ascott will do something about this as the way that security act is not nice at all . Please take notice for this . Thank you
• John (9/5): Excellent location and super friendly staffs - Super friendly staffs and super clean room Hot breakfast is always cold and it could be the induction stove is not turned on during my 10day stay.
• Ricko (9/5): Superb -
• May (10/5): Exceptional -
• viantt2021 (10/5): One stop family staycation - Ascott Waterplace Surabaya is recommended place to stay with your family. We reserved one bedroom which very spacious. Kid is very happy to play on waterpark, outdoor and indoor playground (yes, they have many places to satisfy your children). Tips to stay during the weekend, which waterpark will be fully operated with so many pool choices. The location is good, near to the big mall, can be reached by foot. Breakfast was not too vary but the taste was good and quite enough. Overall we had pleasant staying with Ascott Waterplace Surabaya.
• Teja (10/5): Exceptional - Best staff
• Sing (8/5): Good location! - Location is really good. Right opposite the hotel is a huge mall. Hotel staff were friendly and helpful. Even when we switched on all the lights in our room, the room is still quite dark.
• Widya (4/5): Disappointing -
• May (9/5): Superb - Spacious, value for money
• Wei (5/5): Passable - perfect service attitude. Too few breakfast varieties and three time power off in one night.
• Daniel (8/5): Very good - The staffs are very friendly and ready to assist and help us, the place is very clean, nice and pleasant. It's just a bit difficult to go to thematic Pool with a stroller. The path for the stroller or wheelchair is too steep. And there was dish soap but there was no sponge or anything else that I can use to wash the dishes and my baby's cutlery myself.
• Mohd (8/5): Very good -
• X (10/5): Big clean central - Big room nice with kitchen across mall. Big bathroom livingroom. Good cleaning staff Nothing
• Ahmadmalek (8/5): Comfortable with room for improvement - The location is superb,ample parking and good breakfast. Dryer in the washing machine could be better quality.
• Madeni (9/5): Great stay near a mall - Location was excellent. With the Pakuwon Mall nearby. Service was also amazing. Staff were attentive and very helpful. Cleaning service was good but abit inconsistent. Towel replacement missed out 1 or 2 towels. But housekeeping was fast with their response.
• Ismet (9/5): Superb -
• Novi (9/5): Great, comfort, and excellent service. - Everything. N/A
• Mery (6/5): Pleasant - Non smoking room but still have smell cigarette in the room.

Photos