Mercure Edinburgh Haymarket

Location: 38 Gardners Crescent, Edinburgh, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Emergency cord in bathroom
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Comfort Twin Room

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers air conditioning, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector

• Privilege Room

  This room features a specialty coffee machine, newspaper, rain shower head, bathrobes and slippers, complimentary high-speed internet access and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector

• Comfort Double Room

  This room has complimentary high-speed internet access and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Reading light
  • Carbon monoxide detector

• Comfort Double Room with Sofa Bed

  This room has complimentary high-speed internet access and tea/coffee making facilities.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector

Guest Reviews

• Patrizia (8/5): Soggiorno piacevole camera accogliente e pulita staff gentilissimo buona la colazione -
• lisa (9/5): Very good stay - Very good, tasty breakfast
• Bruno (8/5): -
• Kirsten (8/5): -
• Thomas (8/5): -
• Patrick (8/5): - Très bien placé à 15 minutes à pied du centre historique Un peu impersonnel comme tous les grands groupes hoteliers
• Bob (8/5): Fine staff very helpful and courteous - Room and bathroom very good Lounge area welcoming decent little bar Breakfast although good let down by hard old fried eggs which were not replenished
• Ashleigh (5/5): Let down - Close by a lot of things The room smelled of mold/damp the room was roasting with ac on and a very small room for the price
• Brigitte (10/5): -
• Laurie (10/5): Lovely hotel - highly recommend - Great reception, clean lovely dining , service and good breakfast Room was very small
• Kenny (10/5): - The staff were very helpful and nothing was a problem, check in and out was easy, breakfast was superb with a huge buffet choice, cooked or meats cheese fruit cereal, pastries coffees and juice, tables were cleared when people left there tables and cleaned right away, rooms were nice and I found the bed really comfortable, great shower in bathroom as well, hotel in a great area as well and bus stops just round the corner, would definitely use this hotel again The only thing I didn't like was the draft later on sale but other than that no complaints
• Mateja (10/5): -
• Morgan Mirek (10/5): - Nice place
• Sarah (8/5): Good comfortable - Spacious Comfortable Easy to get taxi Good breakfast No bathtub in a premium suite despite requesting one on booking was a huge let down. Noisy aircon system
• Jabiansky (8/5): -
• Anthony (10/5): Value for money in a great location - Location- staff - breakfast- overall cleanliness
• Yexing (9/5): -
• Chrissie (5/5): Adequate - Central Small bedroom
• James (1/5): - zero made booking due to travel cancellations - needed a hotel for the night. Took confirmation and made payment then told as I arrived that my booking didn't exist - and it effectively left me out on the streets for the night with no where to sleep. Night manager was very unhelpful and was adamant I had wrong hotel. despite my email and payment being confirmed -- they marked it down as 'no show' and still took the money.
• Maria Ramos (9/5): Good option in Edinburgh - Sonia (reception desk) was very cordial and helpful. Location was also very good. Room was ok. Few hangers for towels and clothes (2 only) in the bathroom.
• Alisonx7x (6/5): -
• Louise (9/5): -
• Arnaud (9/5): Très bel endroit pour découvrir Édimbourg - L’emplacement et le personnel …. L’absence de ballet toilette
• Michelle (8/5): -
• Mario (10/5): - Das Personal war äußerst zuvorkommend und sehr freundlich. Ich habe sogar ein Zimmerupgrade erhalten, worüber ich mich sehr gefreut habe. Der Ausblick in den ruhigen Innenhof mit Blick ins Grüne war hübsch und das Zimmer ruhig & absolut sauber und die Betten sehr bequem. Herzlichen Dank für den schönen Aufenthalt. Beim Frühstück könnten die Produkte qualitativ etwas hochwertiger sein, es gibt zwar eine große Auswahl, mir wäre jedoch eine bessere Qualität und dafür weniger Auswahl lieber. Wahrscheinlich ist das bei solch einer großen Kette jedoch schwierig...
• Gautier (10/5): - l'emplacement, le personnel, le petit déjeuner
• Fiona (8/5): -
• Sandra (7/5): -
• Michael (6/5): -
• Pedro (2/5): I don’t recommend. - Location no so far from the city centre and the most popular places to visit very expensive for the value. Very old furniture and not very clean. Interior room very dark. Staff not very kind.
• Priska (7/5): -
• Emma (8/5): -
• Nathalie (9/5): -
• Jérôme (8/5): -
• Antonella (8/5): Soggiorno confortevole in buona posizione e con uno staff impeccabile - Colazione ottima, con un’ampia scelta sia dolce che salata. Personale estremamente cordiale e disponibile. Sono stati pronti a soddisfare ogni nostra richiesta con grande gentilezza. La camera era spaziosa, ben arredata e dotata di tutti i comfort necessari per un soggiorno tranquillo. A circa una ventina di minuti a piedi dalla Old Town. La struttura si trova in una zona ben collegata dai mezzi pubblici e comoda, con vari pub, ristoranti, esercizi commerciali e supermercati nelle immediate vicinanze.
• CRISTINA (8/5): -
• Farid (5/5): Bon séjour - La qualité du lit. La climatisation qui fait bcp de bruit.
• Cédric (10/5): -
• Mehmet (8/5): Genel Olarak İyi - Konumu çok güzeldi Kıyafet koymak için dolapları kısıtlı ve kullanışsızdı
• David (10/5): Celebrating my husband’s birthday in Edinburgh. So impressed by this gem of a hotel. - The location, cleanliness , modernity and superb customer service. Absolutely nothing!!
• Martina (10/5): -
• Alessandro G. (9/5): - Posizione strategica. Con una piacevole passeggiata a piedi, sono facilmente raggiungibili il Castello di Edimburgo e la città vecchia con i suoi luoghi iconici. Area ben servita da mezzi di trasporto pubblici, bar e ristoranti. Struttura nel complesso molto valida, anche se a mio avviso prezzi leggermente alti rispetto ai servizi offerti. Comunque esperienza sicuramente positiva.
• Qamar (10/5): -
• Massimo (10/5): - Hotel moderno e molto comodo. Ottima colazione a buffet, per tutte le esigenze. Personale disponibile e molto attento. Nessun aspetto negativo prima volta ad Edimburgo
• DELOUME (8/5): - La chambre et proche d'un parking. Le personnel qui ne fait pas l'effort de parler plus lentement pour nous qui sommes français
• Nulita (10/5): Séjour parfait - Très bon, copieux
• Leonie (8/5): - Good. Boiled eggs for diabetic any more options
• Valentine (6/5): - Clean, lovely staff. Overpriced, small room, called Haymarket yet not in that area.
• Susan (5/5): -
• Emma (6/5): -
• Jonathan (10/5): - Staff was friendly and helpful, room was clean and comfortable.
• Judith (9/5): Top hotel - Top hotel. Mooie schone kamer. Lekker ontbijt Niks
• Jacqueline (10/5): lovely clean hotel with lovely staff - room was very nice , clean , comfortable and excellent shower when I first booked it ,thought it was a bit expensive but then I realised it was bank holiday weekend. I do find Edinburgh prices compared to Glasgow prices quite expensive overall
• Mohamed (10/5): Clean , very good location and great staff - Clean , very good location and great staff Nothing
• max (8/5): -
• Kathy (10/5): -
• Charles (6/5): Expensive and poor value. - Central location with easy access to areas of interest such as The Castle and St Giles Cathedral and Usher Hall. Staff were friendly but mainly foreign which caused some difficulty when reporting problems with the accomodation The room was comfortable with a small storage space for two nights. The lights from the TV and Aircon were intrusive and couldnt be switched off at night so kept us awake. Eventually we covered up the lights with Post-it notes. The Shower head didnt fit properly in the holder and was dangerous for my wife, who had to wash at the hand basin.The shower cubicle base was slippery and there were no safety rails in the shower. The long curtain in the bedroom was impossible to close completely and caused light disturbance at night. The two other lights were possible to obscure as already stated. The room itself was quiet and the there were no corridor noises. The Room was properly cleaned. The Reception area was busy most of the day as it appeared that the hotel was a stopping point for touring coach groups. We spent most of the time out of the hotel as the weather was good. There did not appear to be any quiet areas for residents apart from the bedrooms.
• Labhaoise (10/5): -
• Al (9/5): فندق نظيف ومرتب - نظافة الفندق ، طاقم العمل لطفاء ، موقع الفندق 10 دقايق مشي إلى الأماكن السياحيه والبلدة القديمة . وجود آلة قهوة في الغرف الإفطار مقبول السعر غالي نوعا ما
• Thomas (10/5): Very good - The staff helped put the air conditioning on in our room and were very polite, thank you
• Guest (8/5): -
• Isobel (7/5): Clean standard hotel - Clean rooms, location was about a 15 min walk to centre so ok if you’re happy to walk a bit. Spacious rooms.
• Yves (8/5): -
• Daniela (8/5): Ottimo per chi vuole soggiornare a poca distanza dal centro - Ottima posizione, camera comoda e pulita, staff gentile e disponibile
• Lesley (10/5): Great location close to princess street lovely hotel - Lovely room comfy bed very friendly staff
• Thomas (6/5): - - Fairly close to center Small rooms
• Caroline (7/5): Could have been good but seemed a lean staff - There was a lift! Well we didn’t have 3 towels when we had 3 guests booked and had to ask for the towels. They were eventually available. We decided due to the weather to eat in the hotel restaurant- it took over 20 minutes for our order to be taken then we had to wait over an hour for our meals - when our mains arrived we needed to remind the staff that we were still waiting for our entree and rather than asking us if we would like to cancel since we already had our mains she said she would check didn’t come back to our table until she was delivering us the entrees after we had finished our mains and were ready to go back to our room. They also didn’t have much available for the children’s menu either. The restaurant was not busy on this night so it seemed unusual that we needed to constantly follow up and these mistakes happening.
• Winter (10/5): - Clean. And. Easy to get to Room. Was. Very. Small and no view
• Elaine (9/5): Would definitely recommend. - Central everything walking distance. Very clean. Lovely breakfast. Friendly staff.
• Florian (10/5): Sehen uns bestimmt wieder - Sauberes Zimmer, tolles Frühstück. Jederzeit wieder. Nichts gefunden.
• Scott (7/5): - The hotel was modern and clean The lack of storage in the room and the lighting wasn’t very good I felt the room was dark
• Ayse Bilgeay (9/5): - Konumu, temizliği Odalar biraz daha buyuk olabilir, bavulların konulduğu alan cok sınırlı
• Jelena (9/5): -
• David (5/5): Good location. Very very average otherwise. - Good location, everything else was very average. Low value for money. Bad breakfast.
• jolanta (9/5): -
• Rebeca (9/5): -
• Lisa (8/5): Lovely warm, clean room. - Lovely and clean. breakfast wasn’t great. Staff distracted and huddled together chatting, ran out of baked beans and eggs and wasn’t even busy. I would stay again but wouldn’t pay for breakfast. Better off going to a cafe elsewhere.
• Hicham (9/5): -
• Alberto (8/5): - Hotel ubicado en calle muy tranquila y localizado a 20 minutos de lugares interés de Edimburgo. Habitación cómoda y desayuno correcto.
• Hester (8/5): -
• Vanesa (10/5): Estancia excelente - Quisiera expresar mi más sincero agradecimiento por el excelente trato recibido durante nuestra estancia. Todo el equipo demostró una atención, profesionalidad y cercanía que hicieron nuestra experiencia realmente especial. Me gustaría destacar especialmente los detalles que tuvieron con mis padres con motivo de su aniversario. Fue un gesto precioso que superó nuestras expectativas y que sin duda recordaremos con mucho cariño. Gracias por hacer que nuestra estancia fuera excepcional. Sin duda, volveremos y recomendaremos su hotel con total confianza.
• Jenna (8/5): Wonderful location. Breakfast staff polite and helpful. Check out time perfect - Very central location perfect for a city break. Nothing, everything was great.
• Ilaria (8/5): -
• Agata (8/5): -
• Agata (7/5): -
• Wiktoria (9/5): -
• Marco (10/5): -
• Victoria (7/5): -
• Christine (10/5): Excellent stay - The location was excellent. The staff were very friendly. The room was very comfortable, clean and tidy. Excellent breakfast choice. Would have preferred the shower to have a non-slip surface, as an older person.
• Pearce (10/5): -
• benedicte (9/5): - J'ai adoré la chambre spacieuse et très bien agencée. On était au calme sur cour. Il y avait de la place pour les valises, la clim se gérait bien. Le lit est très confortable Personnel très sympathique et agréable : ils étaient aux petits soins pour nous. J'ai apprécié qu'ils parlent pas trop vite pour que l'on comprenne tout. Le petit déjeuner est au top. J'ai regretté de n'avoir remarqué le porridge maison que le dernier jour. Enfin l'emplacement de l'hôtel est parfait : proche du tram en venant de l'aéroport et proche du centre historique Tout était parfait
• Amanda (7/5): -
• Joanne (8/5): -
• Sharath (10/5): -
• christianaf364 (10/5): Mercure Edinburgh Haymarket Hotel - Thank You - Check-in Efficient and well-managed. The process was seamless, with the team demonstrating strong customer focus by accommodating specific requests around floor level, room type, and bed configuration without friction. A solid first impression. Room Well-proportioned and fit for purpose. The bed was notably comfortable, and overall cleanliness standards were high. The bathroom was also a good size, and the TV offering was more than adequate. That said, there are two areas requiring attention: * The shower screen design is flawed—water escapes easily, leading to pooling on the bathroom floor and visible impact on the laminate flooring. This is a design issue rather than housekeeping and needs addressing at source. * Temperature control was limited. The room felt slightly cold, and the inability to activate air conditioning reduced comfort. Greater autonomy over climate control would significantly improve the guest experience. Breakfast A strong and varied offering. Good breadth of choice across hot and cold options—everything from eggs and bacon to cereals, yogurt, and pastries. Quality and taste were consistent, delivering a reliable start to the day. Reception / Service Consistently high-performing. The reception team were approachable, responsive, and solution-oriented throughout the stay. Nothing felt like an inconvenience, which is exactly the standard expected in a well-run hotel. Location Strategically well-placed. Ideal for business travel—particularly for conferences—with excellent transport links that make navigating and exploring Edinburgh straightforward and efficient. Overall Assessment A high-quality stay with strong fundamentals: service, cleanliness, and location all delivered. Minor operational/design issues around the bathroom and room temperature prevent it from being exceptional, but they are fixable. Verdict: A dependable, well-located hotel that delivers on core expectations. I would return without hesitation, particularly for business travel.
• MARINA (10/5): -
• Jack (8/5): - Staff were fantastic, counter staff came off as very genuine and kind. I didn't speak to he housekeepers directly, though they left us a card and a cute little towel in the shape of an animal. The beds were quite stiff and downright uncomfortable. At the price point of a four star hotel, I'd really expect the mattresses to be of a higher quality.
• MARIOS (1/5): - Πρωινό, μέγεθος μπάνιου. Απογοητευτική εμπειρία. Τα μισά δωμάτια βρίσκονται κάτω από το επίπεδο του εδάφους (-1, -2) και οι εξωτερικοί χώροι/διάδρομοι έχουν έντονη και περίεργη μυρωδιά. Δεν υπήρχε κανονική θέρμανση — είδα προσωπικά να δίνουν φορητά αερόθερμα στους πελάτες, κάτι που δεν συνάδει με ξενοδοχειακή μονάδα. Το air condition δεν λειτουργούσε σωστά, ούτε σε ζέστη ούτε σε κρύο. Το πρωινό ήταν ικανοποιητικό, αλλά δεν αρκεί για να καλύψει τα υπόλοιπα σοβαρά προβλήματα. Δεν θα το πρότεινα.
• Ana (7/5): Hotel bien situado que aparenta más de lo que ofrece y con mala razón calidad/precio - El hotel es agradable y está en una buena localización- las habitaciones tienen un tamaño adecuado y el cuarto de baño está bien La limpieza - el tapizado de la silla estaba manchado de blanco y no se molestaron en limpiarlo. Tuve que mover el sillóncito y me encontré debajo un pinza de pelo (grande!) de un cliente anterior… lo que da una idea del cuidado con la limpieza. Dentro del armario quedaban hilos de la fregona usada para limpiar su suelo. Tuve que pedir un adaptador para el enchufe del dormitorio y no tenían - eso si, te los vendían
• Anna (8/5): -

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