Nicecy Ben Thanh Hotel

Location: 261-265 Le Thanh Ton, Ho Chi Minh City, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Bicycle-friendly property
• Charcoal grill
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Family Deluxe With Window

  2 Queen Beds

  377 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 39-inch flat-screen TV with cable channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe, desk, and phone

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Wheelchair accessible

  Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and energy-saving switches

  Need to Know - Housekeeping on request, no rollaway/extra beds available, bed sheets not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • Composting
  • Eco-friendly cleaning products
  • LED light bulbs
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Bed sheets not available
  • Energy-saving switches

• Premier Queen Room With Window

  Large air-conditioned rooms offer city views and are equipped with a large flat-screen LED TV, mini-bar and private bathroom with shower facilities and free toiletries.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Shared toilet
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Deluxe Twin Room with Window

  Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Shared toilet
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

• Deluxe Family Room

  Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Shared toilet
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Deluxe Queen Room - No Window

  Air-conditioned rooms are equipped with a large flat-screen LED TV, mini-bar and private bathroom with shower facilities and free toiletries. This room does not come with a window.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Shared toilet
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Deluxe Queen Room with Window

  Air-conditioned rooms offer city views and are equipped with a large flat-screen LED TV, mini-bar and private bathroom with shower facilities and free toiletries.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Shared toilet
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

Guest Reviews

• Bich Lien (7/5): Det är okej . - Personaler var så trevliga. Så mycket ljud
• Minh (9/5): great value, great location, friendly staff, great for solo travelling - Location was excellent, staff were very kind and happy to help. Aircon worked well. The curtains on the windows were a bit warn, so early morning the sun light would come through and hard to sleep in. Block out blinds would have been nice.
• sandrine (8/5): -
• Laurent (7/5): - La proximité immédiate avec le marché de ben tanh et autre centres d’intérêt de la ville Le bruit de la circulation dans la chambre … il vaut mieux privilégier une chambre sans fenêtre. Problème d’eau chaude….
• James (5/5): - Staff were great and very helpful. The staff that cleaned my room did an excellent job. Breakfast was average. My first room the TV didn't work and shower only had cold water..The next room the toilet was blocked. I just think was the painting and general standard of room wasn't good.
• Yi-Chiech (8/5): -
• Chris (8/5): It ok for few days stay - It comfortable and crowded of peoples and safety for when we check in late Hotel too old now overall
• Chris (8/5): Not be back - The hotel it’s old now ! The sink for face washing drains slow. Over all it’s not happy like before
• Alexander (8/5): -
• ZHONG (9/5): 总体还是中规中矩的 - 位置极佳，早餐一般般啦 早餐没有预期的好。房间简陋了点。
• Stanisław (7/5): - Klimatyzacja działa bardzo słabo, musieliśmy zmieniać pokój a po zmianie też nie było dużo lepiej. Cena proponowana za przywóz z lotniska astronomiczna dlatego załatwialiśmy sami.
• Garyb76 (6/5): Average hotel, decent location - An average hotel. Rooms small and our room was extremely noisy from outside on the street. Breakfast was ok, nothing special. Staff all very friendly.
• Craig (7/5): Great Location - The hotel is very close to the Ben Thanh Markets (2 minute walk) and is a short 15 to 20 minute walk to the War Remnants Museum which is all about the Vietnam War. The shower in my room looked newly renovated and my bed was very comfortable. The staff did their best communicating via Google translation which was actually enjoyable with plenty of smiles and laughter. The breakfasts were included but not much variety but they presented very well. The bedroom could have been a little cleaner but it was fine. The two lifts were very small but doable for about 5 people.
• Tan (7/5): -
• Chanh (8/5): Overall the service are excellent. - Good location. A bit smell of moisture and breakfast are the same everyday. Otherwise all good.
• timrF7435DQ (8/5): Bargain - 3 star hotel in a busy area of Zone 1 near to the action. Six nights at a sensible price, but I accidentally booked a room without a window. Room was comfy and had all i needed. Staff were excellent as was the breakfast.
• Blake (8/5): Conveniently Located Hotel - The staff was very friendly and helpful. Happy to assist with any needs. The breakfast was good with a good variety of options. The location was very central to the markets and tailors. Easy walking around District 1. Good restaurant options within walking distance also. Wifi worked pretty well 8.0 Free water filling in the lobby Porter held luggage This was my own fault, but the room without the window had low lighting overall.
• Endre (9/5): - lokáció azt kaptam amire számítottam
• Tam (8/5): -
• D1050FDterrym (6/5): Ok hotel, but there is probably better for similar money - Nice location, staff are nice and plentiful, the rooms are small but suffice. The maids come at weird times, something very early, sometimes very late, and quite noisy due to the echo in the hallway. I think it's quite expensive for what it is, no pool, no gym, my room had a window which I am glad I paid for after seeing inside a windowless room, depressing. I was on the 7th floor, but as expected the street noise starts to get on your nerves after a day or so. Overall, the hotel is OK, nothing more, the rooms are quite tired, the tv is old but has movie channels. There are probably better options for similar money if you look around, hotel wise, ho chi minh city hotels are much more expensive than most other parts of Asia and I dont know why as there are hundreds of them. I am paying nearly half the price of this hotel in Siem Reap and it has blown my socks off, see my green morodic garden review. Happy travels.
• thanh (10/5): - The best hotel in Ho Chi Minh City, the great staff and good service. I would like to recommend this place to everyone. nothing
• Wu (10/5): - The best hotel in Ho Chi Minh City, the great staff and good service. I would like to recommend this place to everyone. nothing
• Phat (10/5): -
• Najat (8/5): . - . .
• gloria maria (8/5): Bien para una o dos noches - Está bien situado, habitación bastante limpia , cama cómoda Nuestra habitación era ruidosa , personal no muy simpático
• quyen (2/5): -
• Benjamin (9/5): - Breakfasts prepared on time for my early 5 am In the morning heading to the airport. Friendly staff taken care of my luggages for our 5 days trip in Thailand .it’s a great experience. We will comeback to Luxe hotel again.
• Павел75 (10/5): - Отличный отель в центре. Номер тихий, не смотря, что это центр. Завтрак вкусный. Персонал очень отзывчивый. Всё в шаговой доступности. До аэропорта 20 минут
• Catherine (5/5): Seul l’emplacement présente un intérêt . Mauvais rapport qualité prix - Seul l’emplacement vaut le coup . Et c’est vraiment tout . Grand hall derrière lequel se cachent des chambres tristes. Aucun charme . Petit déjeuner très moyen . Aucune aide pour organiser la suite de notre voyage . + suite à une erreur de manipulation j’ai payé deux chambres ! Certes c’était « non remboursable » mais à l’évidence il s’agissait d une simple erreur de ma part . L’hôtel a refusé de me rembourser !!! Déjà que les chambres ne valent pas leurs prix … bref : arnaque
• Catherine (5/5): Mauvaise expérience ! Seul l’emplacement vaut le coup . - À part son emplacement rien Grand hall mais chambres très tristes . Aucune aide pour organiser la suite de notre voyage . Petit déjeuner vraiment pas terrible . En outre suite à une fausse manipulation j’ai payé deux chambres au lieu d’une . L’hôtel a refusé de passer outre le « non refundable » et ne m’a pas remboursée . Sachant que même une chambre ne valait absolument pas le prix demandé.
• Sabine (8/5): -
• Tringuyenis (8/5): Great value for the money, centrally located, and great staff - Staying here for a few nights during my stop in HCMC with my wife. The hotel is relatively new and centrally located making it very convenient for walking and dining to most of good restaurants. The room size is decent and offers comparatively a great value for HCMC. Most notably, the staff here is very friendly and courteous. One event stood out for me and I must pay a compliment to Mr. Nhat, a hotel staff, for sprinting into action immediately after learning that I was unable to unlock my safety box. He was very responsive, friendly and professional during the entire interaction. I was impressive with the level of caring that Luxe’s hotel staff exhibited and carried on during my stay. Kudos to The Luxe Hotel!
• Alan (8/5): - All the staff, close to the centre.
• Samphy (4/5): - Location About to leave the hotel and I checked out. Suddenly the lobby is full of tourist group and I feel like I needed to use toilet. Seeing it’s pretty busy at the ground floor and everyone is expecting toilet, I asked the reception if they could give my room key back and I go up to my room for 5 mins. They asked what is it for or I forgot something? I told them can I use WC in my room, they said cannot. The WC is here at downstair. I’m not complaining the staff behavior. I suppose this is hotel’s policy.
• Travel38519098671 (10/5): Travel with family - I had an amazing stay at this hotel! Even though there’s no pool or spa, the comfort and service more than make up for it. The rooms are spotless, spacious, and well-decorated, creating a cozy atmosphere that feels like home. The staff are incredibly friendly, always ready to help with a smile and quick to respond to any request. The location is perfect—close to restaurants, shops, and main attractions. Breakfast was delicious with plenty of fresh options. Overall, this hotel offers great value for money, excellent hospitality, and a relaxing environment. I would definitely stay here again. Five stars!
• Myriam (2/5): Ok for very low budget - Good location and cheap Not very modern not clean room not ready in time
• Santo (9/5): -
• THI (4/5): - There is not enough key for a room of 3; unsafe entrance for seniors/children with too many steps and not having rail on both sides; bed sheets are not clean; poor amenities; limited options for breakfast.
• Azmi Iskandar (10/5): -
• Hendra (10/5): Beste prijs kwaliteit met westerse standaard en comfort. - Einderlijk een schobe en comfortabel hotel in de juiste prijs kwaliteitsverhouding naar westerse standaarden. Vooral uitstekende voor touristen uit Europa en Nederland. Ideaal gelegen in het centrum nabij Ben Tanh en alle shopping malls. Het ontbijt mag wat uitgebreider en de Pho mag ook iets meer inhoud bavatten.
• otath_cchi_nt2025 (10/5): My Unforgettable Stay at The Luxe - Saigon - I just returned from a fantastic trip to Ho Chi Minh City, and I have to say, my stay at The Luxe - Saigon was an absolute highlight. As someone from the States, I've stayed in a lot of hotels, but this one truly stood out. From its perfect location to the incredible staff, it was an experience I won't soon forget. The location is what first drew me in. Situated right in District 1, the hotel is in the heart of the action. I could walk to so many iconic spots, like the Saigon Opera House, Nguyen Hue Walking Street, and the bustling Ben Thanh Market. It was so convenient to just step outside and be right in the middle of everything. The area felt vibrant and alive, a perfect blend of modern city life and historical charm. I loved being able to explore the city's landmarks and then easily return to the hotel for a break. However, what really made this hotel special was the staff. Honestly, they are the best I've ever encountered. From the moment I checked in, I was met with genuine warmth and professionalism. The front desk team was always so friendly and helpful, offering great recommendations for local restaurants and things to see. The housekeeping staff was incredibly meticulous, keeping my room spotless and tidy. They went above and beyond to make me feel welcome and comfortable. One evening, I was looking for a specific type of coffee shop, and a staff member not only gave me directions but also shared some local insights about the neighborhood. Their kindness and attention to detail made me feel like more than just a guest; I felt like a valued friend. The service at The Luxe was impeccable across the board. The hotel itself is beautiful and well-maintained. The amenities are top-notch, including a gorgeous rooftop pool with stunning city views, a well-equipped gym, and a fantastic restaurant. The food was delicious, a perfect mix of local and international cuisine. Everything was handled with such efficiency and care. The hotel's commitment to excellence was evident in every aspect of my stay, from the plush towels to the comfortable bed. I can't recommend The Luxe - Saigon enough. If you're planning a trip to Ho Chi Minh City, especially if you're coming from the U.S. and want a seamless, high-quality experience, this is the place to stay. The combination of a prime District 1 location, outstanding service, and a team of amazing staff made my trip truly unforgettable. I'm already planning my next visit!
• Paolo (10/5): Un'ottima scelta nel Distretto 1 - Ottima struttura vicino alle maggiori attrazioni raggiungibili a piedi e alla linea della metro. Personale cordiale. Camera molto pulita
• Voyage16923848904 (10/5): perfect location, excellent staffs, superb hotel - Absolutely loved my stay at The Luxe Hotel! The staff are professional, friendly, and always willing to go the extra mile to make guests happy. The location is perfect – just a short walk to Ben Thanh Market and right next to the Metro station, which made getting around the city so easy. My room was spotless, comfortable, and clearly well cared for, with every detail thoughtfully arranged. This hotel truly combines convenience, comfort, and outstanding service. I would definitely choose The Luxe Hotel again and highly recommend it to anyone visiting Ho Chi Minh City!
• Poh Lee (8/5): - Too noisy sometime
• Lynn Hoang (9/5): Nhân viên nhiệt tình. Gia đình tôi rất hài lòng. - Vị trí thuận lợi, nằm trên tuyến phố chính, dễ dàng đi tới các điểm vui chơi.
• Alex (10/5): - This is my second stay at this hotel in these past 7 months. Perfect location. Within walking distance to most attractions in the city. Front desk staff members are very friendly and helpful. Highly recommended
• Joe (9/5): Superb - Good place and clean safe Easy access and good near by to walk around
• Joe (9/5): Nice place to stay … - Nice clean place Nothing
• Minh (10/5): Exceptional -
• D5057BGchristinep (10/5): Highly recommended The Luxe Hotel - Okay, so I crashed at The Luxe Hotel for, like, 18 days. Seriously, the location was awesome – super easy to walk around whenever, and Ben Thanh Market was just around the corner. The hotel was really clean, and the breakfast? Totally decent. The people at the front desk were super chill and helpful. And those cleaning ladies? They worked their butts off keeping my room spotless every day. Honestly, I had a great time staying there. Definitely recommend it! Hello! Han, Ron, Thang, Oanh, Phuong, and Trinh, just wanted to say a big thanks for all your help while I was there! You guys were awesome.
• khaled (10/5): - Friendly staff and decent breakfast.
• Lilibeth (6/5): - We a family room,basic and spacious but very convenient.
• Cassandra (10/5): - Staff was wonderful. Breakfast was excellent.
• Mienha (8/5): - Very nice
• Fearless766017 (10/5): Thank you for a wonderful experiences while stay at the LUXE hotel - I also wanted to express my thanks to all the staff of the LUXE hotel at 261 Le Thanh Ton. The front desk are nice clean and very organized. The cleaning staff did an excellent job to keep room clean and refill all the amenities One of the highlight was the restaurant area the food was great and variety selection and different dishes every day. The waitress name Ms Trinh has been one of the best services to everyone in the busy morning she always accommodate to everyone needs and with the nice smile. The kitchen team also are very nice and help out during busy times. We are always happy when we stay here and definitely will return again. Dave and Chi.
• Dzung (8/5): - Excellent front desk service and overall caring for Customers. Five stars for the front desk staff. Elevator needs a good cleaning and breakfast needs a little more choices.
• Jenny Tran (10/5): - Staff are very nice , hotel is very clean
• Poh Lee (8/5): - na
• Minh (10/5): - Been here every time I stop by Saigon
• Poh Lee (8/5): - Na
• 438minhp (8/5): Awesome Hotel in HCM City - Viet Nam - This is an awesome hotel located in Ho Chi Minh City. The rooms are clean and comfortable, and the location of hotel is excellent - just a few minutes walk to Ben Thanh Market. We special thanks to Manager Le Minh Phat and his team - Khoi, Thinh, Phong for their professional and helpful service. We hold this hotel in high regard and will definitely return on our next visit.
• Tuan (10/5): - Very good hotel at a convenience location.
• TRINH (10/5): - The room is a little bit small. However, the staff is attentive and friendly. The breakfast buffet is decent. The room is clean. It’s located in the middle of all attractions. We’ll be back.
• Sonja (6/5): - Rooms are clean and decent but noisy, the windows are not completely sealed and no matter what floor your room is you will hear street noise unless you take room without window. in a premier room ( higher price) there is no place for luggage's you have to leave them on the floor and jump over it because rooms are very small, breakfast I would rate 2 out of 5.
• Thuy-An (10/5): - Friendly staff, great location, value for money close to market
• sondiego21 (2/5): Bad Customer Service - Honestly the fact that I have to post this is just sad. Because it could have easily been resolved. The staff promised me a second key the day after I checked in because I have two guests and also if I want to leave the power on to charge my electronics I need another key. They say just ask them to open the door, but one night before it took 10 minutes to get them to open my door because they were helping another guest. So today, I asked for the other key, again was denied because they say they only have enough keys for the number of rooms they have. Which is either BS or the stupidest thing l've ever heard. What happens if your guest loses a key? What happens if one breaks? If you're worried about the insignificant cost of a key then ask for a deposit. Hotel staff's job is hospitality, this place does not get it. Stay away.
• Dung Hung (4/5): - Room is too small. The sink locates next to the bed.
• AsianTourGuide (2/5): Avoid at all costs!!! - Room air conditioning was very bad. Low power. Central air and very weak during hot days. We had to request a large air conditioner machine on wheels that would help generate more cool air but added more noise. A fan was also added to cool the room. Overall avoid this hotel for all the headaches. There are other hotels in the area to stay. Beware of non refundable payments and deny of service if you complain too much such as fixing the air conditioner. Book with credit card to be safe for arbitration with refunds.
• Poh Lee (10/5): - Location
• Jackson (10/5): - Good
• Gerry (8/5): - Great location and friendly staff
• E1167SGangelc (10/5): Good hotel and this hotel was played badly by competitors - The best hotel in Ho Chi Minh City. It seems like this hotel was played badly by competitors so there are a number of reviews with the same name, I absolutely do not find that to be good. I have never seen such a good hotel. Really highly recommended.
• Escape60435792012 (10/5): AWESOME HOTEL IN VIETNAM - This's the first time i stayed at the hotel. We was recommended by my friends. The service was the best and all staff is awesome. We wished we have known this hotel soon. Highly recommend to who would like to stay in HCMC.
• 145huaz (10/5): The best hotel in HCMC - The best hotel in HCMC. The staff is very friendly and the service is very good. We would recommend others to stay here. The location is neard Ben Thanh market, you could go to some attractive destinations around the hotel.
• michaelmG1953VL (2/5): Rip-off Hotel - Warning: This is a fraudulent hotel. I made a reservation with Agoda. Hotel pegged me as a no-show. That status meant I got no refund or points. They must have done it early. I checked in at 8:50 PM. Maybe they wanted to rent the room again. I paid extra with Agoda to get the cashback rewards, resulting in a lower cost. When the hotel set the no-show, I lost the cashback. And I can't make an honest review with Agoda. So I am making it here. Hotel lied to Agoda. First they said I was a no-show, Then they said I called them to cancel. Why would I do that? Hotel is a fraud. I guess there are numerous reasons why they would do it. Maybe to rent the room again, or they save the cashback cost. Or maybe it is because they gave me a substandard room. They didn't want to me to write a bad review on Agoda. Room 306 sucks. It's dirty. Also they mickey moused fixed the in-room safe. They put packing tape to fix the battery enclosure. But that makes the battery contact unreliable. I wouldn't use that. Only thing decent about this hotel is the location. It is close to the Ben Thanh market.
• Wei-Chih (8/5): - The building needs some renovation since it’s outdated. My rain shower head wasn’t working. Some painting needs touch up.
• Excursion19027177177 (4/5): Good location but bad service - Rooms are clean and location was good, but rooms area bit small and breakfast, VERY BAD. Almost no food. And they didn't speaks English, only say "I'm sorry" and and smile. Also DE rooms are noisy, you can ear all. The traffic from the bed. The best thing is location
• sanlorenzo153 (10/5): Good choice for the price. - The hotel is clean. Good service. In the center of the city. Employees are very friendly. Breakfast is as expected for a continental breakfast. Facilities are not luxurious, but rooms are neat, comfortable, and clean. I would go back to this hotel.
• GillRGibb (6/5): Adequate - The hotel was adequate, rooms were small but comfortable. Staff were not friendly or helpful except security man at front Breakfast was non existent and was constantly ignored by staff at breakfast when asking for items like juice and coffee which had run out. Other guests were offered noodle soup but not us!
• eranh662 (10/5): Surprisingly Amazing boutique hotel - Amazing location with lots of eatery around the premises including McDonalds. Most importantly the staff are very helpful and friendly. What's important the price you are paying for the service and room is just worth every penny! Recommended to stay here
• tonywT8819SI (10/5): Covered of with everything I needed. Excellent value - Very clean modern hotel in an excellent position in District 1. The furniture bathroom all very modern and clean. Had an excellent breakfast. The staff were very helpful The location of the hotel in District 1 couldn't have been better. I would strongly recommend this Hotel for anyone that is looking for a clean modern hotel room with good customer service and breakfast positioned in terrific part of District 1 close to all the facilities such as restaurants, parks, entertainment etc.
• KokwonL (2/5): Hotel that need a good maintenance - The maintenance of the hotel had dropped dramatically. The room air con keep tripping during my stay. Room become hot and stuffy. The reception give stupid reason saying that because the hotel is full that is why the air con keep tripping because it is hot. Is the hotel saying that it is not design to be operating at full capacity? Had stay in this hotel many times but the maintenance is getting bad. The shower head is leaking and they just tape it up with some form of tape, it is still leaking, whenever the shower is turn on .. water will spray in all different direction. Bed is hard and uncomfortable. Hotel room safe had run out of battery and is not working.
• Beatrice (10/5): - Excellent staff and service, Thankyou
• Ohira (8/5): - quite good
• Tam (10/5): - Great stay overall. Nice rooms and location. Friendly staff. Only complaint is that we were charged for the price of a towel when the towel was soiled with very small amounts of blood from shaving. This was strange as shouldn’t all towels be washed and bleached anyways?
• Jahna (10/5): - Hotel was easy to find, convenient, clean, and a great value. We would stay here again.
• Poh Lee (10/5): - Safe and Clean Hotel. Can be a bit noisy sometime. Overall is good.
• Poh Lee (10/5): - Staff is helpful.
• Poh Lee (10/5): - Good Location
• Randolph (10/5): - Centrally located comfortable hotel. The staff in every area of this hotel provided great service. The breakfast buffet was always very good with a rotation of daily offerings. And, the price provided excellent value. When I return to Ho Chi Minh City I will stay here again.
• Chua (10/5): A good place to choose to stay - Nice place and easy to walk around the area
• Kimlong (10/5): Great hotel - Great hotel, exceptional front desk service, Nice staffs, Very good location near Ben Thanh Market. Recommend this hotel.
• Nikolailim (8/5): Value for money, conveniently located - Booked the Deluxe Room with window in March. Great Location: Directly accessible by Bus 152 from airport. Walkable Ben Thanh (probably 2-3minutes leisure pace), convenience stores (CircleK, Family Mart), Bars, restaurants. It's easier to take GrabBike to tourist spots. Room is okay. The glass bathroom is awkward but with the shade down, its still okay. Clean and comfortable. Basin located outside the bathroom is also awkward for me but it'll be convenient if there's 2 people using the space. Room is clean and there's sufficient space and amenities. TV has plenty of channels to watch. Staffs are friendly and helpful. Speaks English. Did not try hotel facilities beside using their water dispenser in the lobby and used the PC for to reply and email. My only dislike was, despite being on the high floor, I can still hear the honk's from the street at night. That's just the local's greeting each other with their vehicle...
• Suppharoek (10/5): - Sleep well hotel but found some crack at the wall. Overall is good. Staff very very kind and helpful.
• 340carlinp (10/5): 100 % come back. - Best hotel in District 1. We've been stayed at this hotel for several years now and they consistently keeping their professional service. Staff is always friendly, accommodating and hotel is in a good location. They can keep our luggage safe while we are traveling throughout the other cities/ countries, and comeback to pick up our luggage with no problem. We also have package sent to us from the US to the hotel with no worries. Breakfast is very tasty and reasonable. Five stars to all staff. The only thing that the hotel needs to improve is staff uniform (logo name belong to other electric company not the Luxe). Overall, my rating for The Luxe Hotel is a 5-star and highly recommended.
• Chan hwee Michael (6/5): - Need to improvise tray or anything to hold bath shower n shampoos in shower rm
• Kee (10/5): - The location is very convenient to Saigon Centre and walkable to Betexico . Surrounding can easy going to Bui Bien for chilling .
• Jeannine (10/5): - Customers service was superb Everyone is super attentive and friendly
• glenn (10/5): - Fair price with friendly helpful staffs
• Tu (6/5): - It is ok

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