Gorillas City Centre Hotel
Location: Kigali, P.O. Box 1782, Kigali, Kigali, RW
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Stunning Views
Indulge in breathtaking views from the terrace and garden of the hotel, offering a serene ambiance for relaxation.
Culinary Delights
Savor delectable local cuisine at The Silverback restaurant or opt for the convenience of room service. Unwind with your favorite drink at the bar/lounge and enjoy a complimentary buffet breakfast daily.
Convenient Amenities
Benefit from complimentary Wi-Fi, business center facilities, and concierge services. Relax in one of the 31 well-equipped guestrooms with modern amenities for a comfortable stay.
Book Gorillas City Centre Hotel now for an unforgettable experience in Kigali.
Important Information
- No pets and no service animals are allowed at this property.
Policies
Check-in: 01:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Tours/ticket assistance
- Snack bar/deli
- Parking (limited spaces)
- Playground on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Free buffet breakfast
- Secured parking
Rooms Available
-
Standard Room
1 Queen Bed
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Bedsheets provided
-
Deluxe Double Room, City View
1 King Bed
268-sq-foot room with city views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Bedsheets provided
-
Twin Room, City View
2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Bedsheets provided
Guest Reviews
- Muriel Gessica (7/5): C'était bien et le personne accueillant et sympathique. - Le petit jeuner était comme à la demande mais il était assez diversifié et complet (protéines animales, glucides, lipides)* L'emplacement de l'hôtel était bien car le coin est plutôt calme. Je n'ai pas apprécié que le petit déjeuner ne nous soit pas proposé en buffet afin de voir ce que l'hôtel nous propose de façon globale par jour
- Lungile (1/5): Its a no no,! - The old man at reception was very kind and helpful. The bathrooms were horrible. The breakfast area was not clean, I could not eat.
- Carlos (7/5): -
- Balasaheb (4/5): Disappointing -
- Muhwezi (5/5): not value for money. - The property is run down and in an abandoned state. The Aesthetics are just not right. The staircases are won out, the dinning/bar area is very dull. The room was not properly serviced and did not have basic stuff. I had to even ask for dustbins for bathroom and bedroom. The reception staff were welcoming.
- Neil (7/5): Good -
- Mohamed (3/5): There much better options nearby. No value for money. You can get a similar rate at Park Inn. Or muc - There much better options nearby. No value for money. You can get a similar rate at Park Inn. Or much cheaper at Karisimbi. Room had cockroaches. Breakfast was basic. Location is good.
- Annette (9/5): The stay was amazing - I loved the breakfast, the location and the staff were super friendly Nothing
- Tracy (10/5): Exceptional -
- Paul (8/5): Efficiant as usual. - Had to pay full price for late checkout.
- Pascal (6/5): Pleasant -
- Thomas (8/5): Clean beds, friendly staff and decent breakfast! - Friendliness and support of the staff :) No water for a few hours over night, but it was somehow managable.
- Siddhant (8/5): Very good -
- Bejoy (8/5): Very good -
- Agnelo (5/5): Passable - Location and friendly staff Poor facilities which includes food
- Tessema (4/5): Disappointing -
- Mohan (5/5): Will - Staff was very courteous and responsive ! Hotel location is good Rooms are just average with no air conditioning. Room fan was provided on request. Breakfast was more of bakery products
- Neha (7/5): Good -
- Sreerama (1/5): Poor quality, will never stay again - Good location Poorly maintained
- Fiona (8/5): Very good -
- Yohana (6/5): The stay was uneventiful because of the nature of my bussiness whcih kept me out of the hotel. - The food was good and the reception was good. There was some noise at night because of the adjacent road which could make sleep difficult.
- Bernard (4/5): Disappointing -
- Shohrat (7/5): Place with a potential - As any place in Rwanda, people were super nice and polite and that is all I liked about this hotel. this place has a potential if managed well. The rooms are not dusted, the power sockets, phone handle was dirty and appeared not cleaned for a while. Breakfast is served at 7 and not at 6:30 as advertised. The facility accepts ONLY Visa card in spite the booking.com info.
- CHIRAZ (6/5): - All staff work very hard to please clients. Wonderful people. We can see a big efforts to please the clients. This is what I really appreciated.
- Nafym (1/5): Not recommended under current conditions - Rooms are infected with cockroaches!. I requested to be moved into another room but same situation. Also mosquitoes adding to the cahos. Breakfast was terrible.
- Ipriyeshg (4/5): Bad Experience for Payments - The rate is cheaper The staff is very helpless. The Receptionist during checkout told me that he is just an employee nothing is in hands. There card machine was not working as they were telling me that my card is not working. After trying 2-3 cards they accepted machine is not working. They forced me to pay via cash and when I paid them in Dollar they gave me very less rate very less than other hotels. Other hotels are providing 1150 KWc to 1 USD but they gave 1000 KWc only. No AC, No Tea cattle nothing. The old receptionist was very kind but There management is very poor.
- Womo (9/5): Superb -
- Juddy (5/5): Passable - This is the place when on a budget I was partly working on this trip and the internet was off 80% of the time.
- Desdery (6/5): Pleasant - Poor light in the rooms. Rooms full of mosquito. Wi-Fi not reliable
- Adebayo (10/5): You give value for money. I thank you for hosting me and your excellent hospitability. - Both Both are excellent. Your staff human relation are excellent as well.
- Hussaini (7/5): Good -
- Adrian (5/5): Passable -
- Anonymous (10/5): Exceptional -
- Daniel (6/5): Pleasant - More facilities like taxi services, gym and exercise facility The breakfast should be both Europain and african
- Ntabuye (5/5): Passable - The staff was great and so was the bedroom. The shower water was top notch. No elevator. No parking space. Breakfast has room for improvement. The place looks older than I thought it would be.
- Nishant (10/5): Exceptional -
- Mark (7/5): Good -
- Funmi (7/5): Good -
- Richard (9/5): Superb - The staff
- Anonymous (10/5): nice stay and staff was so good - good
- Augustine (8/5): Very good -
- Taiye (5/5): Passable - Okay with moderate ambience. Breakfast should come with more options. As indicate above, breakfast should come with more options.
- Charles (7/5): Good -
- Jean (10/5): Exceptional -
- Hiten (8/5): Very good -
- Swapan (8/5): Very good -
- Daniel (8/5): Very good -
- Okey (8/5): Very good -
- Leon (7/5): Good -
- Srinadh (8/5): Very good - Room was spacious and staff were friendly.
- Amal (7/5): Good - Decent breakfast, nice garden. Staff were friendly and helpful but there were a number of issues with overbooking and space. To give the staff credit, they did their best to try and help and solve all issues even when it wasn't their fault.
- Garth (9/5): Superb -
- Mohamed (6/5): Pleasant -
- Davegeb (7/5): Good -
- James (4/5): Disappointing -
- Madelein (7/5): Good -
- Madelein (7/5): Good -
- Frank (10/5): - My luggage was left behind in Cairo for the two nights I spent in Kigali. The staff at the hotel could not have been more understanding or helpful. They sent someone to get me a toothbrush and toothpaste, accompanied me into town to buy clothes and helped me to contact the airline as the airport staff would not give me their local contact details. I cannot praise them highly enough.
- Neil (10/5): Hotel - Was a lower cost hotel in a very quiet city centre
- Verified traveler (8/5): Nice hotel in a peaceful area - Nice quite small hotel, friendly staff
- Verified traveler (6/5): Highlights from a short stay - The staff is very helpful and kind, I can only say good things about the interaction I had with them. For the first time ever I also got my shirts ironed properly and at a very affordable price. The room isn't in great condition: very stained carped and stench of smoke. In my view, the restaurant is overpriced if you want to have lunch/dinner. Breakfast was decent, though.
- Verified traveler (10/5): - 酒店附近环境好，幽静，離市中心步行不遠，約廿分鐘，每天沿樹旁漫步往來市區與酒店間，非常舒適。且價錢不貴，值得。
- Verified traveler (8/5): - Gave us what we needed for overnight stop on way to border. In centre of town so a bit noisy
- David (8/5): Very nice staff - hotel close to the city - This is my fifth visit to Gorillas. There is always a warm welcome from the staff. The rooms are comfortable. The meals are generallly very good, particularly the breakfasts.
- mike (10/5): Great hotel staff - I recently spent a week in the city and found a home away from home. The staff was friendly and very helpful. The hotel is a perfect place to relax after a busy day. It is a great place to have dinner guest as the restaurant does a great job with both food and service. I will look forward to my next stay.
- JD (10/5): Professional elegant staff located in city center. - This was my 5th stay since '11. The staff and location make this the best, secure stay in the city center. Tell 'em JD sent ya.
- Andrew (8/5): Comfortable and convenient - I had a very comfortable stay at the Gorillas City Centre Hotel. Very convenient for my meetings, with nice food and friendly staff and atmosphere
- Verified traveler (6/5): - While the per night cost was good, for a three star I would have expected more in terms of comfort, cleanliness and engagement of the staff.
- vanessa (8/5): Sorry no gorillas - Great location and very comfortable Good price good value
- Rockower (8/5): Gorillas - Gorillas was fine-albeit a tad pricey. Decent rooms, good hot water and good breakfast in a fine location.
- Dieter (6/5): - accetable Hotel.
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