Gorillas Lake Kivu Hotel
Location: Avenue de la Cooperation, Gisenyi, Gisenyi, RW
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Indulge in leisure with our outdoor pool and fitness center, ensuring a rejuvenating stay for our guests.
Delightful Dining Options
Savor delectable meals at our restaurant and grab a quick bite at the coffee shop, with 24-hour room service for your convenience.
Exceptional Services
Enjoy complimentary Wi-Fi, concierge assistance, and a refreshing drink at the bar/lounge, along with a 24-hour front desk and business center services.
Book your unforgettable stay at Gorillas Lake Kivu Hotel today and experience the ultimate blend of comfort and luxury.
Important Information
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Newspapers in lobby (surcharge)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Picnic area
- Fitness facilities
- Safe-deposit box at front desk
- Meeting rooms
- Tours/ticket assistance
- Braille or raised signage
- 24-hour business center
- Snack bar/deli
- Playground on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Newspapers in lobby (surcharge)
- Banquet hall
- Secured parking
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Deluxe Double Room Single Use, 1 Bedroom, Lake View, Lakeside
1 King Bed
269-sq-foot room with a balcony/patio
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Balcony or patio
- Bedsheets provided
-
Standard Single Room, Lake View
1 Twin Bed
Features a private balcony/patio
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Day bed, safe, and free newspaper
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Balcony or patio
- Day bed
- Bedsheets provided
-
Executive Suite, 1 Bedroom, Lake View, Lakeside
1 King Bed
50-sq-foot room, balcony/patio with lake views
Layout - Bedroom
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Kitchen
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Balcony or patio
- Bedsheets provided
-
Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside
1 Twin Bed
Balcony/patio with lake views
Layout - Bedroom
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Balcony or patio
- Bedsheets provided
-
Deluxe Double Room
1 King Bed
269-sq-foot room with a balcony/patio
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Balcony or patio
- Bedsheets provided
Guest Reviews
- Ingemar (10/5): Very nice hotel with outstanding staff - Very nice hotel with outstanding staff. Ill come back again.
- Emily (6/5): - The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.
- Alex (6/5): 25 years too late. - The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
- Richard (4/5): Not Air conditioned - THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
- Doreen (10/5): - The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
- Hans-Iko (10/5): - Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
- Calvin (8/5): Relaxing and comfortable - The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
- Bhert (4/5): - Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
- Verified traveler (8/5): Ancient TVs, the property has to improve - At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
- Pannaga (8/5): A good business hotel - Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
- usman (10/5): Decent place right by the lake - Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
- Verified traveler (8/5): By the water - Great service and nice location. Lots of mosquitos at night and no nets.
- Verified traveler (8/5): - Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
- Valda M. (10/5): - The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc
- Susie (8/5): Nice hotel close to the beach - The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.
- michael (8/5): Kilgali Hotelec= - NO elevator. congested area but very nice hotel grounds inside a walled area
- Sarah (6/5): Basic hotel, could do better - Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!
- Kimberly (8/5): Simple - Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice.
- Donald (8/5): - Friendly staff. Nice location and pool. Daft design in shower, the shower curtain stops 6 inches from floor therefore room flooded each time shower is used - housekeeping staff must be well fed up of that kila siku.
- Hana (4/5): - No Internet service mostly or very slow from the room and no TV program was. I was promised to fix but not done
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