The Charmant Hotel

Location: 101 State Street, La Crosse, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Evening entertainment
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Pet bowls
• Pet basket
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Security alarm
• Key card access
• Happy hour
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Self parking (surcharge)
• Free beach shuttle
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Secured parking
• Bicycle-friendly property
• Charcoal grill
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Double Room

  The double room features a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Telephone
  • Hair dryer
  • Refrigerator
  • Cots

• Room, 1 King Bed

  1 King Bed

  295 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Magnifying mirror

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Visual fire alarm
  • Magnifying mirror

• Classic Room, 2 Queen Beds, Mobility Accessible (Salle)

  2 Queen Beds

  350 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Magnifying mirror

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Visual fire alarm
  • Magnifying mirror

• Classic Room, 1 King Bed, Mobility Accessible (Salle)

  1 King Bed

  305 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Magnifying mirror

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Visual fire alarm
  • Magnifying mirror

• Single Room - Disability Access

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Hair dryer
  • Refrigerator
  • Cots

• Classic Salle King

  Lofted ceilings, exposed brick and wood beams fill this room. It includes a 48 inch flat-screen cable TV, mini-bar and refrigerator as well. Plush bedding and a rainfall shower highlight this luxurious room.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Hair dryer
  • Refrigerator
  • Cots

• Classic Salle with Two Queen Beds

  Lofted ceilings, exposed brick and wood beams fill this room. It includes a 48 inch flat-screen cable TV, mini-bar and refrigerator as well. Plush bedding and a rainfall shower highlight this luxurious room.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Hair dryer
  • Refrigerator
  • Cots

• River Vue King

  Featuring a view of the Mississippi River, this room is fitted with lofted ceilings, exposed brick and wood accents. A 48 inch flat-screen TV, mini-bar and refrigerator are included. Plush bedding and a rainfall shower are provided in this luxurious room.

  Max Occupancy: 2 (2 Adults)

  • Hair dryer
  • Refrigerator
  • Cots

Guest Reviews

• dougmD3253LA (10/5): Epic - This place is beautiful. The fully restored building is charming. The staff was amazing. It can be hard traveling with a dog, but the staff made us feel welcome. Great food, clean room, and a great setting. Will stay anytime I come through lacrosse
• Judy (10/5): -
• michaeljJ2870IQ (10/5): UWL graduation stay with family - Location is great being near everything that DT Lacrosse has to offer along with the nearby park and water. Atmosphere was super inviting from the front desk to the main bar, restaurant to Rooms the quaint coffee shop. Rooms were beautiful, double sinks were a very nice surprise Value definitely worth the price. Cleanliness extremely clean everywhere on the property Noise level was not an issue SERVICE We actually had a special dinner a breakfast for our daughters graduation. We had ages 10-89 attend the events. Olivia and Mackenzie did an amazing job with the dinner and the the private space was a wonderful touch, plus the food was delicious Noah the valet was excellent helping all of us especially our senior guests The desk team was helpful and pleasant. Molly took excellent care of us at the Sunday breakfast and one again the food was wonderful. All in All we had an amazing experience! You all knocked it out of the park when it comes to customer service.
• Joseph (9/5): -
• susanwX5467UK (10/5): This hotel is special and worth it! - Five of my close lifelong friends and I met in LaCrosse for a three night stay, each staying at the Charmant as our home base. We loved this hotel! It’s small enough so that the hotel employees were very personable and interactive and you felt like you were a guest in someone’s really cool home. My basic King room had two sinks in the bathroom, a very large walk in shower, a closet with hangers and a small refrigerator. Perfect for the drinks I brought and the yogurt I like to have. They give you two bottles of water already in the fridge. There is a welcome chocolate and wow, is that chocolate special. I wish I had purchased more than the 4 I bought as I was leaving. You can’t find it anywhere else. The valet parking cost is included in the hotel stay and is worth it. Never waited more than a couple minutes. Just need tipping dollars. The hotel is located close to the riverfront which is very picturesque. Lots of barges going by all at eye level. The hotel is located a few blocks away from other places we walked to. So walkable. Pearl Confections, Lovechild Restaurant, and Buzzard Billie’s. They give you $10 off food and drinks every day. Breakfasts were very inexpensive because of the $10 off. They also give you a free cup of coffee in the Parlour every day. The hotel has a Michelin rating due to the architecture and I can certainly see why! This hotel was a definite WIN.
• judithcY584OE (10/5): Wonderful Elegant Hotel On The Mississippi River - We stayed only one night but wished we could have stayed longer! The staff was super friendly, the lobby, bar,restaurant and parlour coffee shop were super clean and welcoming. The prices at the bar/restaurant were very reasonable considering how upscale the whole hotel atmosphere appeared to be. It is a pet friendly hotel located adjacent to the park along the Mississippi River walk. I would recommend this hotel to anyone! We will definitely be back!!
• P5951ZBmarkc (10/5): Extraordinary stay! - This was our first time staying at The Charmont Hotel....it will definitely not be our last! Everything about our experience was wonderful! The staff was welcoming, the amenities were fantastic and the location along the riverfront was beautiful!
• jayep366 (10/5): BIg city experience, small town value - You could drive hundreds of miles in any direction and still fail to find a hotel experience as thoughtfully curated as The Charmant. The rooms are beautiful. The restaurant is truly a fine dining experience. And, the staff is delightful.
• benrV7346EU (10/5): La Crosse Gem - This hotel has class, charm, great location, views, and history. Our room was beautiful. The rooftop bar is lovely, and the downstairs bar, coffee, and restaurant are also very nice - not your average hotel lobby.
• melissagR7063QK (10/5): Very happy we chose to stay here! - This was one of the nicest hotels I've ever stayed at. The staff was friendly and helpful. The rooms were super clean. The hotel history is amazing. The location of the hotel is breath taking close the the Mississippi River. For everything this hotel is the price is spot on. You couldn't ask for more in a hotel stay.
• Curiosity553725 (10/5): Always Amazing! - I have always enjoyed my stay at the Charmant, and last night was not an exception. From the young doorman, to the friendly check in person, to the lounge waiter to the housekeeper and the person who probably does more than keeping the floors clean ~ everyone was so happy and kind. Did I mention, the amazing room I stayed in? Everything was exceptional. Thank you for making a person who occasionally has to be away from home feel special ❤️
• sjanderson840 (10/5): Exquisite hotel in a beautiful location - We thoroughly enjoyed our stay at this exquisite hotel. The staff is friendly, attentive, and well trained. It is evident they love their jobs. We appreciated the lovely decor which honors the history of the building, a former candy factory. Our room overlooked a park and the Mississippi River. Food and service at the hotel restaurant were excellent.
• Y6377IBamyb (10/5): Great place to stay on the river! In the the heart of town! - Wonderful stay! Hotel staff was friendly! Hotel was very clean and quiet! Restaurant was great! Dog Friendly! Will be back!
• goodneighbor (10/5): Charmant Hotel, top of the line Boutique Hotel! - We had a wonderful time in LaCrosse, WI, the April weather was summer-like and the budding trees and plants were magical. The Charmant Hotel is also wonderful. They spared no expense when they built this Michelin rated Hotel in a 19th century former Chocolate Candy Manufacturer building. We had a beautiful view of the Mississippi River from our 4th floor Junior Suite. Great bed and gorgeous bathroom, top of the line fixtures, only complaint: more towel racks near sink and a few hooks for hanging things would be nice. The restaurant is top notch too. You can request a Microwave, the room has a small fridge for keeping things cold. The staff is exceptional, very friendly.
• JMur1989 (10/5): Perfect getaway for a birthday and babymoon - The charmant was a beautiful place to stay. The rooms were so lovely, they kept a lot of the old building. Rooms were very clean and well stocked. The staff was so courteous and kind, the parkour coffee shop, the bar, and restaurant also had great service and food/drinks. We will 100% be back!
• chrishQ3960ED (10/5): Fantastic - Fantastic! Check-in/out process was a breeze. Entire staff superb from valet to front desk to waitstaff to bartenders to housekeeping: thoughtful, personable, and friendly. The welcome chocolates and tokens were such a fun surprise. The bar, restaurant, and coffee shop were all hits with delicious food and clever cocktails. Comfy bed, clean and aesthetically pleasing room, great shower! Would absolutely stay here again.
• gaberttom (10/5): Quiet, luxe retreat near the river - Wonderful staff with attention to detail. My wife has difficulty with mobility and the staff moved us to an accessible room as an upgrade. Excellent bath and shower space. Quiet near the river and sidewalks accessible to get to nearby restaurant and shopping. (On side restaurant was great too!)
• roxannew180 (10/5): Getaway - Was a great hotel. The people were friendly and very nice. They offer free valet for their customers hotel guests. They have a bar and restaurant on site. The rooms are very nice
• joffp756 (10/5): Charmant Hotel is Amazing! - I've been to the Charmant Hotel a handful of times for both a business trip or a weekend getaway with my wife. Every time I stay there the staff is very friendly and accommodating and willing to help with just about anything. The brunch is amazing and I always look forward to it. It's close to the Mississippi River for scenic walks and all the other great restaurants and pubs in downtown La Crosse. Additionally, it is only a block away from reasonably priced electric charging which is convenient for my electric car. This is my 1st choice of where to stay when I come to La Crosse!
• A5648FLjillw (10/5): Great Stay - Great hotel, staff was wonderful, room was beautiful, we loved the hotel bar and coffee shop!
• 129harlanp (10/5): Lovely old but modern hotel - Beautiful boutique hotel in an old chocolate factory. Old hardwood and brick but still modern. Well appointed. Lovely staff. Good breakfast ( farm fresh eggs). Location in old downtown on the river is nice. Free drip coffee in in the lobby the morning was great.
• 73maverickman (10/5): WOW, do not skip this hotel and restaurant! You will be glad you paid a little extra for a lot more! - From the moment you arrive, help unloading the car, opening the door, getting checked in, servicing your room, quality of food, room service and the restaurant (amazing meal), all staff strive to help you and take care of you. Rarely do you receive complete client service at this level from every point of contact. This is what a successful operation looks like. Great location and very nice room. Grateful they accept dogs! Impressive, guaranteed to be back for more!
• 527sherrylj (10/5): Magical - great view, bed, food and staff - My husband and I love the Charmant. It’s a gorgeous hotel with great bar and restaurant, beautiful comfy bed, huge shower with views of the Mississippi River and a close walk to parks and the La Crosse Center. Friendly and accommodating staff. It used to be a candy factory years ago, and they sell the most amazing truffles - and you receive one when you check in. Love this hotel!
• CHO22 (10/5): Wow! An Excellent Boutique Hotel - A gem in historic, gorgeous riverfront La Crosse on the upper Mississippi River nature preserve. If you are a fan of boutique hotels, check this one out! Fabulous room, great restaurant, and excellent lobby bar. Complementary valet parking.
• Y9328KUrobertm (10/5): Charming hotel in the heart of downtown. - A charming hotel right in the heart of downtown. We stayed here and went to the Dylan show a block away. Great restaurant and bar as well!
• C5234WKlizb (10/5): Best Anniversary Stay - We’ve stayed multiple times at the Charmant and the quality is always superb and the staff is top notch! Can’t wait for the terrace to open when the weather gets warmer. Best view of the Mississippi and the surrounding bluffs ever!
• Theresa (10/5): Perfect quiet romantic getaway - Quiet romantic amazing food Price was high No live music
• 460katharinep (10/5): Hidden gem of a hotel - A hidden gem in LaCrosse, Wisconsin. Beautifully put together boutique hotel located in an old renovated chocolate factory building. Cozy and elegant, lovely staff, delicious food. Rooms beautifully decorated and beds comfortable. One of my favorite hotels of all time. Highly recommended.
• outdoorgirlwi (10/5): So much love for The Charmant - The Charmant is a truly special experience! I’ve stayed numerous times, and am always impressed with the very clean and beautiful rooms, the outstanding service, and excellent food and beverages they serve on site. The Charmant is honestly one of my favorite hotels in the world that I’ve stayed at - which is saying a lot! I can’t recommend it enough.
• jeffmU7305VW (10/5): Anniversary Stay in LaCrosse WI - My Wife and I decided to celebrate our 28th Wedding Anniversary this year by taking a mini-vacation in LaCrosse, WI. We picked The Charmant Hotel for our stay based upon reviews provided by others and we were not disappointed. The hotel is in a historic building and is absolutely charming inside and out. Being located in the heart of downtown and on the river was a plus in that we could walk to many of the downtown venues as well as along the riverwalk. Our room was well kept and very modern and comfortable and it had a fantastic view of the Mississippi River as well as of the many magnificent Eagles circling over the river. We found everyone of the staff to be very welcoming and wanting to go out of their way to make certain we were being attended to and enjoying our stay. Would definitely recommend The Charmant as a must stay when in LaCrosse, WI!
• dianecU932IA (10/5): Excellent! - Wonderful historic hotel in downtown LaCrosse. Exceptional service, large rooms and great lobby lounge and restaurant.
• 549lancea (10/5): Great place for a getaway weekend. - Great hotel. Staff is wonderful, great bar and restaurant and a great location. Will definitely stay there next time we are in town.
• 291tourist (10/5): Great hotel in LaCrosse - Great hotel with a nice blend of historic and contemporary designs. Good foor and upscale drinks.
• J7852ZLpaulak (10/5): First class hotel - The room was clean, modern, and we were able to check in early. The inclusions are impressive, the receptionist was friendly, knowledgeable, helpful, and the experience was overall good. Staff was all friendly and greeted us on our way to the room.
• jennysQ5373AW (10/5): Cute! - I love the attention to detail in The Charmant Hotel. Upon arriving yesterday I was given a short history lesson on how it was built in 1898 as the Funke candy co, but company went bankrupt in the Great Depression. Throughout the hotel it still honors it’s origin by having a gourmet chocolate counter, items from the candy company displayed in all rooms and dining areas and have kept the original flooring, brick and wood beams.
• Elizabeth (3/5): - We spent our anniversary weekend at the hotel and we were not informed that we would not be able to eat or drink at the hotel restaurant or bar. That’s not a big deal in most towns but there is really nothing else in Lacrosse. This is the second time this has happened to us. Due to being the only thing to do in a small town, it’s impossible to enjoy the hotel because the locals overrun the place. We will never be back.
• Lynn (10/5): -
• Thomas (10/5): Far exceeded my expectations -
• Kiana (9/5): -
• 791shelbye (10/5): A great get a way - What a beautiful, comfortable hotel!! Everything you need and more! The staff and service was top notch! Efficient and friendly! The food and service in the restaurant and at the bar were top notch! Will definitely being staying again!
• Stevehikesandskis (10/5): The Charming Charmant! - This is a fantastic hotel. Great location, great rooms, super friendly staff. I grew up in La Crosse, it used to be the only choices downtown were the Radisson or the Residence Inn (both before the Charmant opened). There are other, and more, choices now but none of them can match the ambience of the Charmant. Book early, because it fills up!
• scottfL8106QZ (10/5): Wow! Great place! Even better staff. - Great ambiance, great breakfast and coffee, EXCEPTIONAL staff!! So glad to see that level of customer service still exists. Somebody is hiring and training right! Can't wait to come back for dinner sometime.
• matthewfZ1456WL (10/5): Great place to stay. - We were forced to leave early due to weather and the staff was very helpful and accommodating. We really appreciate the personal service and it is one reason why we always stay at the Charmant when we visit LaCrosse.
• Lisa (7/5): Was somewhat disappointed this time around.not a cheap nights stay for that money staffshould be friendly and helpful - Beautiful property overlooking g the river. Rooms and beds are very pretty and comfortable The staff at the front desk were not very friendly, and we had poor service at the bar as well. The person at the desk never looked up from her computer when I was there, and never smiled. My room was not ready when I arrived at 3:05.
• Anthony (10/5): -
• Douglas (9/5): Very pleasant - Super staff Location
• Donna (8/5): - Cute rooms, it's an interesting building with lots of history. Chocolates were amazing. Check-in was slow as she told us about the history of the building. Parking is not great. The bathroom was awesome, and the beds were comfy but not convinced it's worth the price.
• KathyM1695 (10/5): Wonderful Place - This place is amazing from the check in to the check out. Our room was clean and comfortable. We ate dinner at the bar and had breakfast in the restaurant. All of the staff were accomodating and the food was exceptional. We would come back anytime we are in the area.
• John (10/5): - Amazing roof deck bar.
• BingerR (10/5): Fall foilage trip - This was our second stay here and we would definetly come again when we are in the area. Charming place with beautiful and comfortable rooms as a reasonable price. Restaurant is also awesome.
• alice (10/5): my family loved our room - tastefully decorated too noisy in the reception area and too small. i’m not use to the setup should be more aware or conscious about the guest checking in make sure your guests feels welcome and make feel really welcomed and not so rushed
• r (9/5): - Luxury stay in LA Crosse area.
• Vicki (10/5): - The only problem with this place is the parking. You have to pay for valet
• MICHELLE (10/5): - Excellent boutique hotel with valet parking and a chocolate on arrival. Roof top bar was good and free coffee in the am.
• Luv2Dine55 (10/5): A Jewel of a Hotel in downtown La Crosse - A Wonderful First-Time Stay with a Few Bumps Highlights: Beautifully appointed room with exceptionally comfortable beds. Outstanding valet team — each one friendly, professional, and full of personality. Enjoyed the delicious croissant breakfast sandwiches via room service. Perfectly sized boutique hotel with a relaxing atmosphere. Ideal location for a peaceful stay. Impressive revitalization of a beautiful historic building. Areas for Improvement: The bar service our first evening was disappointing. The staff appeared disorganized, and were inattentive, and unwelcoming, which set an unfortunate tone at the start of our stay. The Margarita was poorly made, and for these reasons we chose not to return to the bar for the remainder of our 4-night visit, or dine in the restaurant. The pizza served at your rooftop bar, was also mediocre at best. Suggestion: Add a vertical grab bar to the wall at the opening of your walk-in shower in your handicap accessible rooms. It made it very unsafe not having one. Also, the shower floor is very slippery, making for yet another treacherous obstacle. Upon our request, we did appreciate you providing us with a shower mat that was somewhat helpful - but it was not able to cover the majority of the shower floor space. I dreaded having to use the shower for these reasons - and should be easy fixes.
• Angie (6/5): Ok, great location, beautiful place,just a worse experience than we planned on with our room - Great location, beautiful hotel, nice staff. We showed up and were downgraded to a different room. We made our reservation 7 months ago! We ended up in a room that had an adjoining room door and it wasn’t very private and didn’t sleep because our “neighbor” talked all night. Boo!
• LightPacker694227 (10/5): Bar and brunch - Tyco the manager of the rooftop bar is amazing. We went during octoberfest and it was awesome. Drew at the front desk was great and the Sunday brunch was out of this world. Loved the bacon and the pancakes.
• Steven (10/5): - Nice parking,friendly staff
• Nicole (10/5): - Lovely hotel!
• Susan (10/5): - Very welcoming and conveniently located for many activities.
• Al (10/5): - Parking is very convenient. Rooms are quiet. The staff is wonderful. The whole experience is relaxing and feels like the hotel was designed rhat way.
• Stefanie (10/5): - Amazing hotel, very beautiful. Staff were very kind. Valet parking is great, especially during Oktoberfest!
• Maureen (10/5): - Loved our stay!
• Darren (10/5): - Very high on the list of hotels. Great experience.
• suuzyy00 (10/5): Lovely hotel - Excellent hotel in a lovely historic building full of old world charm. Spacious rooms with comfortable beds. I loved the rooftop bar! Would definitely come here again.
• Jan (10/5): - I love all the high end touches you added to the hotel. The keeping the integrity of the establishment was amazing! I appreciated the old hard wood floors in the rooms with the added new modern tile work. The pictures in the bathroom could have been a higher class of art but the wallpaper was very nice.
• Teresa (10/5): -
• H3552TMkristint (10/5): Excellent boutique experience - The quality of the rooms (we stayed in the Grand Salle) and the service the staff provides is excellent. We've dined in the restaurant twice and the food and service is also fantastic. You won't catch me staying anywhere else in La Crosse.
• Jordan (10/5): - Incredibly friendly and helpful staff. Amazing hotel and even better room! Shower was brilliant. Would stay again.
• Mary Anne (10/5): - Beautifully appointed with warm friendly staff. Great location adjacent to Riverside Park.
• Mark (10/5): - Beautiful place to stay. Right on the water and the park.
• Marta (10/5): - Absolutely stunning! Rooms with true character! Helpful and kind staff!
• PatrickO572 (8/5): Good but not Michelin-level - If this had been my first impression, it probably fell short of what I would have expected from a Michelin property. This experience just wasn’t up to par. Without that expectation preset as a guest, I likely would have rated it higher, because it is clearly one of the better properties in La Crosse. On the positive side, the restaurant server was friendly, kind, and attentive—truly the highlight of the stay. However, much of the overall experience didn’t match the standard the hotel presents. Check-in lacked warmth or acknowledgment, and important details like parking were overlooked. The room was clean but tired, with furniture and fixtures showing quick fixes rather than careful upkeep. At the restaurant, the table I was seated at was sticky and wobbly, and the overhead lighting showed visible specks inside, adding to the impression of deferred maintenance. Individually, these are small issues, but together they created an impression of a property that is not maintained with the level of detail expected from a Michelin-affiliated hotel. More attention to detail, stronger training, and sharper focus on the guest experience would elevate what is otherwise one of the best hotels in La Crosse.
• Kristen (10/5): - Such a fun, quaint, and friendly place.
• Kenneth (7/5): -
• Pamela (10/5): - We loved the Charmant!! The location is great! Many restaurants you can walk to.
• CA838 (10/5): Elegant hotel with fabulous restaurant and bar. - The hotel is elegant, beautiful, and unusual for the Midwest. It has a European sensibility but with Midwestern friendliness . We visited on our anniversary and were given congratulations and best wishes by several members of the staff. We had the most delightful server at dinner. We were seated at a lovely table overlooking the park and found a personal anniversary card on our table. The food was divine and our server, Luis went to great lengths to explain each dish. I honestly thought he was in the kitchen supervising the creation of our choices. He took a great deal of care to make sure we were happy, without being intrusive. Everything from the dinner rolls to the lavender crème brûlée was delicious. If you like escargot I highly recommend the unusual appetizer that features bone marrow with the escargot. The rooms at the Charmant are spotless and lovely. The bedding is pure white and very comfortable . The bathroom is fabulous with everything you need plus an oversized shower. If you stay overnight you should have breakfast. You will not be disappointed
• Marissa (8/5): - The hotel is gorgeous. The staff is just...ok.
• karennotakaren602 (10/5): Great boutique hotel in a great location - LaCrosse is a charming town on the Mississippi and this hotel made the experience extra special. The hotel is beautiful and historic with well-preserved elements from the days of it being a candy factory. A cute warmly appointed coffee shop in the lobby, a fun bar and a beautiful roof top deck add to the elegance. It is a few steps from the River and the downtown shops and cars. Great, well trained staff!
• Amy (10/5): - *
• 794jillg (10/5): Personality Plus - We treated ourselves to this 2 night stay as we typically spend less for accommodations...we were not disappointed! This building has so much character. We enjoyed our room, the restaurant, and the rooftop bar, especially after staying a couple of weeks in MN cabins!! We felt very pampered. So many cool details. Also loved the location...adjacent to two parks with the river beyond the park. We checked out on a Thursday morning and so missed the concert in the park Thursday night....sad. Truly enjoyed the restaurant food, too....we had dinner and breakfast there. This was our first time in LaCrosse, and any time we are traveling to MN, we have decided we will stay at The Charmant on our way back to IL. We enjoyed the city of LaCrosse...hiking the bluff, going through the International Park, checking out the shops. We had a great experience that we look forward to repeating.
• Ryan (10/5): - The Charmant is top notch in every way. I can't say enough about this establishment. Total class.
• David (4/5): - Liked the building itself. Didn’t like elevator, amenities (lack of), and room rates.
• mark (10/5): Beautiful hitel - Lovely hotel, with beautiful rooms. Great restaurant
• wstrouse (10/5): A M A Z I N G - Stayed for a few days on a business trip, and was on the phone with my wife planning a vacation after the first day. Gorgeous rooms, helpful staff, affordable drinks, and the restaurant's foot was top notch. I cannot overstate how great the staff was and am very much looking forward to my next visit.
• Bryan (10/5): - Lovely hotel
• dcordon033 (10/5): Hidden Gem In La Crosse, WI - A last minute choice that we we did not regret, We stayed in a junoir suite overlooking the waterfront, a light and airy room with a fabulous view. Very spacious, clean and included a large lovely bathroom with a huge real bath to soak in after a long day. The friendly staff are very knowledgeable and helpful. Would return as the suite was good value for the money
• Stephanie (10/5): - Love everything about this hotel! Chocolates, rooftop, coffee bar and dining.
• MK5689 (10/5): Fantastic place to relax and gather. - Great experience for five days. Convenient for local attractions. We chose the Charmant as a gathering place for folks from Africa, S Asia, and WI. Perfect! A great space to relax and gather. Great staff, great service, exceptional atmosphere.
• Charlie (10/5): Happy anniversary! - Everything, including the staff was top notch. Facility was spotless. Staff was very friendly and helpful!
• Travis (10/5): - Wonderful stay!
• Orsolya (10/5): - Beautiful hotel and comfy - multiple restaurants, cafe was great. Staff catered to our coffee needs off hours. Staff was so friendly - restaurants outside of the hotel were ok
• Kathy (2/5): Excellent - Blankets in the room are terrible. Like a horse blanket
• Kristine (10/5): - Liked that distinctive historic character is balanced with modern amenities
• Mary (8/5): Fun getaway! - The hotel is beautiful, staff was so friendly, food and drinks were delicious and we were so glad we could bring our dog. The rooftop bar is amazing and the hotel is centrally located making it an easy walk to the river front and other bars and restaurants. I love not being dependent on our car on vacation! I feel like other hotels of this caliber and price point we have stayed at have had a few more amenities like robes and mini bars in the rooms. We ordered room service on our last morning and it was late and the fruit plate cover wouldn't come off, which wasn't the greatest note to end on. But overall it was a nice stay!
• paul (6/5): 2015 called and wants it's hotel back. - Night clerk outstanding, valet staff wonderful, restaurant staff helpful and the food was delicious. Day desk staff were condescending and obnoxiously rude. They are openly fine with treating guests differently based upon certain prejudicial criteria. Rooms not up to standard, limited staff, long waits for easy room repairs. Not a Michelin Key level hotel and how they could get such a designation strains credulity and brings into question the entire Michelin rating system. Once a jewel of LaCrosse is now buyer beware as there are no standards of practice at this independent hotel.
• Elena (10/5): road trip - location, the view, the bar the historic look no comfortable chair in room
• Scott (10/5): - The Charmant is a chic boutique hotel with welcoming staff, great restaurant and cool rooftop bar. The well-appointed room was incredibly quiet with super soft linens and a very comfortable bed. Would definitely stay here again.
• Nakita0328 (6/5): Wording of amenity & parking fee in confirmation email not honored - Five stars for the property and accommodations but one star for the unclear & conflicting additional fees and the awkward conversations with the front desk staff. The property and our room were top-notch (very comfortable beds!). A room was not ready for us at check-in time because it was "being inspected." Not a big deal except that an hour and 20 minutes later a room was still not ready and we received the same explanation that it needed to "be inspected." However, after I mentioned to her that I was told the same thing over an hour ago and asked how long their inspections take (because we were going move our car out of the 2-hour-limit parking spot we were in), the room was magically ready. That was odd. The annoying part was that our reservation confirmation email clearly stated the amenity fee "is INCLUDED in the nightly price... and includes parking for one vehicle per day" but she claimed it was not included because I booked the room prior to July. Huh??? I felt like we were just getting the run-around and sure enough, after finally being told the amenity fee would be included in the confirmed rate in the email, we still got charged for a valet parking fee. They need correct the wording about their fees in their confirmation emails and the stop the bait-n-switch game. And just stop with the "room inspection" commentary.
• Joanne (10/5): Wonderful experience will definitely stay here again. - The staff were great. I loved how they kept the old quaint touches from the chocolate factory days and combined it with the new. Getting chocolate was a plus! Breakfast was very good except for fresh fruit which was a bit spoiled. Nothing

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