KL Service Apartment at Times Square
Location: Berjaya Times Square East Tower, Suite A-40-09, No.1, Jalan Imbi, Kuala Lumpur, 55100, Kuala Lumpur, MY
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the ultimate urban retreat at KL Service Apartment at Times Square, ideally situated in the heart of Kuala Lumpur.
Relaxation and Wellness
Indulge in rejuvenating massages, body treatments, and facials at our full-service spa. With an outdoor pool, indoor tennis court, and health club, your relaxation and recreation are guaranteed.
Gourmet Dining and Room Service
Savor delicious meals at our on-site restaurant or enjoy light bites at the café. With 24-hour room service and a vibrant bar/lounge, you’ll find the perfect place to unwind with your favorite drink.
Convenience at Your Fingertips
Our modern rooms feature kitchenettes and spacious bathrooms, complemented by complimentary Wi-Fi and daily housekeeping. Business travelers will appreciate our conference center and 24-hour business center services.
Don't miss out on this extraordinary experience—book your stay today!
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Health club
- Free WiFi
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Breakfast available (surcharge)
- Library
- Health club
- Safe-deposit box at front desk
- Limo or town car service available
- Meeting rooms
- Smoke-free property
- Wedding services
- Express check-in
- Billiards or pool table
- Tours/ticket assistance
- 24-hour business center
- Conference center
- Basketball on site
- Playground on site
- Racquetball/squash on site
- Self parking (surcharge)
- Pool sun loungers
- Children's club (surcharge)
- Ballroom
- Banquet hall
- Wheelchair-accessible public washroom
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Studio Apartment
1 King Bed
570 sq feet
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Separate living room
- Separate bedroom
- Bedsheets provided
-
Deluxe Apartment, 1 Bedroom
1 King Bed and 1 Twin Bed
667 sq feet
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Separate living room
- Separate bedroom
- Bedsheets provided
-
Deluxe Apartment, 2 Bedrooms
1 King Bed and 3 Twin Beds
1070 sq feet
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 9 (5 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Separate living room
- Separate bedroom
- Bedsheets provided
-
Superior Apartment
1 King Bed and 1 Twin Bed
614 sq feet
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LED TV, premium channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Separate living room
- Separate bedroom
- Bedsheets provided
Guest Reviews
- Ali (2/5): - So bad, dirty, old, broken furniture, towels have bad smell and never ill be there
- kayashino (10/5): Good - Staff nice and friendly, at berjaya times square itself ， location is good , good value , come with kitchen essentials
- Parash Mani (2/5): Outdated property with dirty amenities - Hotel is filthy with outdated toilet, difficult to flush. The bath tub was full of dust and stains, i was too hesitant to use the toilet and the bathtub becuase of stains and all the marks that were present there.
- Hock Kim (10/5): - Staff very
- Krisma (10/5): - Location of the property is prefect
- Leo (4/5): Not good hospitality service - Locations excellent, No desk at the lobby, just a little table nobody to help at check in, had to look for the security to call someone to come down , waited almost 45 min. before someone came down with a room key, had to give 100 Malaysian money cash for deposit no credit card accepted, Had Wifi problem in the room took over a day before someone came to fix it. , at check out is the same had to call a number and someone waited for you with the 100 malaysian cash but must turn the room key in first
- Michael (4/5): - No service details were provided as to how to get the hot water service to work. There was a leak from near the bathtub causing a permanent slipping hazard in the bathroom area. No nozzle attached to the toilet personal washer. Black mold over the shower area. The freezer section of the fridge required us to chisel out the massive build up of frost. We had to ask several times to get the Wi fi details as there was no information provided. When we left after 5 night stay, the bin was overflowing as we had no room service for the duration of our stay. There were no teaspoons, glassware or tea towels provided and , again were only supplied after several requests. Multiple power outlets did not function. Several light bulbs had burnt out. There were signs of water ingress in the roof from 2 holes in the ceiling.. The bath towels were of a quality that is normally afforded to prisoners. All in all, the room was showing acute lack of maintenance and the management did not seem to care.
- Steven (8/5): - Had a problem checking in, but after it was straightened out? The stay was excellent. The staff at the facility was very helpful and friendly. They went above and beyond to accommodate me.
- Rob (6/5): - The photograph did not match the property. The apartment we got was quite "lived in". Transportation to and from the airport was not provided. Interactions with the host felt like some sort of side hustle, as we did not check in and out at the hotel desk. The view from the room was exceptional and the AC worked well.
- Hollie (6/5): - Very central great location to get buses for day tours and the bus to and from Singapore. Property quite dated and tired
- Eva (2/5): - 1st room they gave us was listed non smoking but had smoke smells. They provided no other options but to spray perfume. Extremely dirty towels and sheets, including blood, hair, and dirt. Rugs were filthy and smelled of urine. The second room they gave us was equally dirty, had smelly mildewed shorts from previous guest hanging in the closet - and the electricity got cut at night from the power company because they didn't pay the electric bill. The electricity was not restored.
- Yao-Jin (2/5): Avoid Like the Plague! - Absolutely regret booking a room here. The block of serviced apartments have units owned by different entities, and the entire building looks seedy. No reception in lobby. Called when we arrived and when no one turned up to take us to our room after 10 minutes, security told us to call again. When I did the man on the phone shouted at me and told us to just wait. Red flag #1. When we got to our room, things went downhill real quickly. I don't mind if the room is dated, but this place looked like a drug den. Tacky faux leather sofa, stained bedsheets, grimy carpet, loose tiles in bathroom, cockroaches everywhere! And there was no chain lock on the door. Dodgy! We kept all our bags zipped up tight the whole time we were there in case creepy crawlies slithered into our stuff. Thank goodness it was just for one night, and the only plus point is the location, so we spent much time as we could in shopping malls rather than being in the room! Still, sleeping in the creaky, lumpy bed made us itch. We made sure to have a good scrub as soon as we got home! A fine lesson learned in going for supposedly cheap deals that are too good to be true!
- Verified traveler (2/5): 全くオススメできない - 個人的には本当にオススメしません。 値段の割に広くてベルジャヤタイムズスクエアからもほぼ直結で、初めの印象は良かったのですが、宿泊初日から小さなゴキブリが何匹も出ました。 部屋は高層階なので部屋の中か排水管から出てきているのだと思います。 3日ほどの滞在で、誇張ではなく10匹以上出ました。 退治したものの死骸を処理するのが嫌でそのままにしていましたが、掃除係は非常に適当で死骸の処理をしませんでした。 ボトルウォーターも言わないとくれない時がありました。 部屋にドライヤーはなく、オーナーに連絡すると今日は在庫がなく無理と言われ、髪を洗わないわけにもいかないので初日はタオルドライで凌ぎました。 翌日何時に持って来てくれるのかと、こちらが催促したらやっと急いで持って来た感じでした。 部屋の洗濯機は壊れていて使えません。 そのことについてオーナーからアナウンスもないため、衣類をセットして水が出てからきちんと動かないことに気付きました。 濡れた衣類を持って近隣のコインランドリーに行く羽目になりました。 シャワーのお湯も部屋にあるスイッチをオンにしないと出ず、これも知らされませんでした。 バスタブに溜めたお湯には薄く茶色い色がついていました。 極め付けは、虫があまりに出るので残りの滞在をキャンセルして部屋を出ようと準備していたところ、ラグに小さなガラス片が落ちていて足を切りました。 掃除係が部屋を掃除する様子を見ていましたから、このようなことがあっても何ら不思議ではありません。 以上すべてHotels.comに報告して残りの数泊分の返金を求めましたが、一泊分＋α程度の返金（クーポン）しか戻らず、非常に残念な滞在になりました。
- Yee Kang (6/5): Good. - First day we arrived, one our clean towel was damp and wasn’t that clean. 2nd day our toilet bowl was almost overflowed and they came to fix it 30 minutes later. Overall a good but can be improve.
- Mhamed (8/5): Impecable. - Positif.
- Hubert (2/5): - We requested but did not get two access cards. The room was freezingly cold, when requested for two blankets, we got only one! There's no complimentary coffee, tea or suger. They charged an extra $10 per night, when I'm supposed to have paid in full! I'll never return to KL Service Apt, even if they paid me!
- Verified traveler (10/5): - The room view was fantastic and please rectify your TV channel cos in the room cannaot watch
- Akbar (8/5): - Central location. Accessible to food and shopping.
- AA (4/5): - Property condition was not ideal. It was old with small insects under the rotten wood.
- Adeline (8/5): Very good service - Location was great, service was good, only thing was the apartment was a little old.
- Gutsybel (6/5): - Security is good as no one can come from shoppibg mall or carpark. Quite run down.
- Derrick (8/5): - Nice location. The con is the room structure old and some of the floor tile can feel like come out.
- Clarice (8/5): - Able to give us complimentary toiletries like more shampoo, body wash and bed room slippers will be an area of improvement.
- Verified traveler (10/5): - Nice apartment. Spacious. Awesome views. Pool towels would have been nice.
- Josephine (10/5): - The staffs was very helpful and attended to request made. Nice place, great location, lots of restaurants and shops around. Especially room views from the higher floors were very beautiful.
- Edlyn Emilie (2/5): dissatisfied stay - the room is just a room with partition, which makes it smaller. the single bed was horrible, bath tub was dirty, lighting was bad.
- YS (10/5): - Good Location and Service. Will come again. Person in charge also considered. We have reserve 2 rooms and they try to put us at the same floor.
- Jaime (8/5): KL IS KOOL - The internet was spotty and frustrating at times, otherwise, I liked the hotel quite a bit. It was walking distance to the MRT and a number of coffee shops and restaurants (if you're not familiar with the weather in Malaysia, just know you WILL sweat, so minimizing your walking is a blessing-STEEEAMY : ) ). This hotel is suitable for any of your typical travelling needs and KL was super cool. The Batu caves were the most beautiful attraction I've seen in any of my travels-a must see!
- Verified traveler (8/5): - bolehlah.hotel mewah byk mat arab dan miss china...snng teruss agent shj..rahman -0162979329 lg ok info
- Ade (8/5): - Location is great. Apartment is old. The layout is weird. There’s a wardrobe right in front of the bed, but there is no space to open the door. You need to walk sideways to pass thru. Weird sewage smell in toilet. Luckily the smell doesn’t linger into bedroom
- Verified traveler (8/5): - room cleanliness needed - especially in bathroom.
- Shaminder Singh (10/5): Good Experience - The apartment was in good condition and central to all the facilities for travel. For the first day I was given a temporary room, that was sorted by the second day, other than that the support and service was excellent. I myself would certainly use the Time Square apartments again. I would give 4.5-5 star.
- Glen (6/5): Good at cheap price but not a great hotel - It was cheap and the property is a bit dated and is very much an apartment not a hotel with extensive service but comfortable enough at the price. Unexpected key deposit requirement (in cash) was also a bit of a nasty surprise as well. Good location though and very central to shopping.
- Verified traveler (8/5): - My boys enjoyed the pool because it is open even at night
- Verified traveler (6/5): - the service apartment booking is run by agent, and the agent management is not professional. the room is messy and unclean during checking. the room is quite old, the towers are yellowish... but the city view from the hotel is great.
- Verified traveler (8/5): - checking out was hassle free. There's no complimentary parking.
- Verified traveler (8/5): - Property was clean and secure all the time. the room was capacious however the worst thing was that the internet was available only in the room. You come out of the room and u would lose the connection Plus there was no phone connection and no locker in the room!!
- Verified traveler (2/5): bed with body hair - Room check in need to make local calls, not recommended for no phone card traveller. Room is old and poor condition. Two thin bathing towels are provided, with 2 tooth brushes, 2 small shampoo bottles and 2 tiny soaps. No hand/ hair/ face towel, and no bathing mat for the floor which makes to toilet really wet after shower, Bathtub is old (rusting) Water needs very long time to heat up which was not mentioned with any note, have to shower with cold water at the beginning. Toilet has bunch of insect on the ceiling. I have video for that living thing recorded. Highly doubt the floor has cleaned as we saw rubbish still on the floor. Blanket case is full with wrinkles and body hair on bed! Totally horrible stay.
- Verified traveler (2/5): - The owner of the property was extremely unprofessional and rude, he also made us feel extremely unsafe. We waited for 30 mins in the lobby waiting for him to decide to take us to our room. The room was dirty, smelly and had ripped and shaking carpets and lampshades. We immediately asked for our deposit back and left. 0/10 wouldn’t recommend. The owner also said he mitigated the situation with us but he did not. He was a aggressive and yelled at us. We did not feel safe to even tell him we were leaving.
- Verified traveler (8/5): - Excellent location. Nice View. However, our free late checkout option was not encouraged. There seems to have been a communication gap as they were not aware of the option in our purchase
- Anonymous (8/5): - Hotel is well located in KL. Accesable by train service to travel throughout KL. hope the hotel could refurnish in near future, fixtures looks kinda old.
- Verified traveler (10/5): - It’s really excellent hotel, all staff very nice helpful. Room is very computable clean the furniture is new everything is very nice.
- Verified traveler (8/5): - Central location with lots of shopping. Property well kept with polite service staff.
- Anne (8/5): - Great But the bath tub was leaking from the side thus the bathroom is always wet conditions
- Verified traveler (8/5): Pleasant stay - Good place to stay for business as the amenities are wonderful.
- Mohd (10/5): - Excellent experience altogether
- Verified traveler (10/5): Room is good. - Room condition is good. Execelent beautification.
- Verified traveler (10/5): Cosy and reliable. - Nice hotel ...too bad i only stay one night. Will be back in future to have a longer stay.
- Verified traveler (6/5): improve the services by add in basic item - I propose the operator to add basic item in their package - Tea Bag, sugar, coffee,and 2 bottle of mineral water. I paid RM 130 per night and they don't have such basic item. that's very up-sad me. the last round i stay there (maybe other operator) still have the basic item. The hotel building looked nice, however the hotel room not taken care well. hard to feedback is personal experience.
- Verified traveler (10/5): Nice hotel for a getaway. - The stay was pleasant, room was bigger than expected.
- Verified traveler (10/5): Super-sized room in a central location. - Nice swimming pool & a great shopping mall attached with a really fun indoor playground for my kids. We have had a pleasant time in our spacious 1 room.
- Verified traveler (10/5): Nice Area To Stay. - Good: - super-sized room - Great bathroom (incl. shower booth and bathtub) - Superb location (only a stop away from Bukit Bintang on monorail, or you can walk 5-10 mins if you can bare the heat and humidity) - Shopping mall is in the same building, so you can do everything in the building if you don't feel like going out - Friendly and helpful staff Bad: - Cleanness of the kitchen amenities.
- amirul (10/5): Very spacious - Overall very nice and pleasant to stay. Spacious and complete.
- Thomas Tan (2/5): Unpleasant Stay - A really bad experience;first time using Expedia to book this service apartment, never expect the beginning of my nightmare together with my friends. Upon arrival we find difficult of contacting the person for check in, Once we got the room,the aircon for both the master and another bed room does not work and what kind of excuse the person in charge said is due to weather must wait for half an hours so it will be cold but in the end it turn out to be the aircon issue. The blanket is like long time never wash got germs and the other room my friends stayed stink; water overflow from the urine sides and they try to do it but in the end still never solved it. Lastly upon check out was told earlier to give 10 mins for the person in charge but to no avail he did not answer my call and was furious that we are rushing to catch a flight. Furthermore he dare to tell me his mobile phone left it with someone else,what a reason. I would advise those who want to stay in this service apartment, seriously think twice , coz I heard guest complaining here and there. Never would I want to try Expedia on service apartment. A really good lesson for me & friends to take note
- fong (6/5): Convenience - Hotel was very convenience because of location. However, I had a hard time for communicating with the staffs. Also, the air conditional made loud noise when turned on.
- A Halid (8/5): A view of the city area - Close to shopping malls n varieties of food outlets at affordable price
- Chia (8/5): Great service and location - Great location. Very convenient to travel around.
- Kate (2/5): Very Poor Apartment in a decent hotel - As we were to arrive in KL early morning we booked our apartment from the night before but on arrival there was still no room made up for us. Our sheets were not changed in the 6 nights we were there, the towels were stained and on check in there was a wet/damaged toilet roll for our use. Items usually provided to guests eg tea, coffee supplies were not provided. Apartment Staff were surly and unpleasant and even though we had a late 2pm check out were harassing us to leave from about 10.30am onwards. Definitely would not ever book these apartments again
- Susan (8/5): Bad stay - Very bad experience checking in/out. Language problem.
- Verified traveler (6/5): BTS Service Apartment - The room condition was acceptable although the property looked old. The floor area were spacious. However there was no front counter service area. You have to call for someone to bring you up to the manager's office. And no phone provided at the entry area to call the manager's office.
- Verified traveler (10/5): Staff Very helpfully, Excellent facilitates. - Our experience was very fantastic. Staff were all polite and friendly and nothing was too much trouble.
- Verified traveler (10/5): Excellent - Awesome hotel great location, very comfortable place, friendly staff nice people.
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