Club Mahindra Mount Serene

Location: Chinnakanal Village, Suryanelli(Via), Devikolam, Kerala, 685618, Devikolam, IN

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:30 PM

Check-out: 10:00 AM

Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Please note that PAN cards are not accepted as identification at this property. This property requires that guests have proof that they have stayed within India for 14 days prior to check-in To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa. Guests are required to download the Club Mahindra app to their smartphones in order to complete contactless check-in and check-out, and room service orders. Guests must upload their required photo identification within 5 days before arrival.

Amenities & Facilities

• Garden
• Library
• Front desk (limited hours)
• Tours/ticket assistance
• Free self parking
• Airport transportation - pickup (surcharge)

Rooms Available

• Hotel Unit (Superior Room)

  1 King Bed

  398-sq-foot room, balcony with mountain views

  
  

  Layout - Separate dining area

  Internet - Free WiFi 50+ Mbps

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, coffee/tea maker, and electric kettle

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Electric kettle
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Separate dining area
  • Free WiFi

Guest Reviews

• Girish (8/5): Happy - The ambiance. Why is restaurant having same price like Lakeview when the spread is 40-50% less The water/toilet has bad smell
• Davinder (1/5): Very bad experience - Nothing. Nothing
• Sreejith (1/5): Emergency improvements required. Additionally I reviewed in booking.com due to NO RESPONSE FROM THE FRONT OFFICE MANAGER - View 1. Please inspect the room 1047( I forgot the room number) and do pest control treatment - bed is okay but living room bed required emergency treatment.( We got a lot of bedbugs bites) 2. Once I checked in - the room was purely had foul smell around the room and I called the reception to spray air freshner however a person came with a plastic bottle and dropped something around the chairs and curtain and left.( I believe no one checked the room before the arrival) 3. I asked for a 3 pin plug point and order taker Informed me that will check and get back to me in 5 minutes but I called him back after 15 minutes and they mentioned they don't have but I received in 5 minutes after the call. 4. Laundry team got confused once I request for a linen to dry and later they mentioned the hk person will come to the room on next day to collect the laundry and cannot promise that they can give me backmy cloth before check out. 5. I requested that we are recently married couple and personally commented on booking.com that if they can do any linen arrangements however nothing was communicated to me upon check in and through out the stay.( I believe they didn't checked my comments) 6. One night stay had a lot of issues - I don't want to mention more things becoz I faced a lot. 7. In room dining - I ordered for a pizza and the base was frozen - it was not fresh at all( we can't even chew that). Please inform the team to check the quality. Same time I asked for a lime juice and order taker mentioned that it's only available at breakfast time but the menu mentioned until 10.30pm ( please check and he mentioned I can order only Pepsi) maybe the team required more training based on the property.
• Abdul (5/5): Passable - Rooms and fecilities were good and neet, Restaurant and staff were poor in service and support
• Ganesh (9/5): Overall great Hill statioon to spend 2 days holiday in resort - Club Mahindra Mount Serene is on the top of the hill , weather and scenere from top is awesome Bit outside Munnar and too many steep road curves , be careful if you are driving on your own.
• Rishab (8/5): Very good -
• Verified traveler (6/5): - We booked this hotel for 1 night stay over New year’s eve. Found there was a disconnect between Expedia booking and the hotel reservations. Expedia booking was confirmed but when I called hotel to make a room request they did not recieve any email or confirmation from Expedia. After many phone calls to Expedia and the hotel the issue was sorted. The issue was with hotel’s reservation system. Also the hotel photo shown on Expedia is different to that of the actual hotel. It is misleading. Expedia did not have details or any mention of Gala dinner over New years eve, but we were asked to pay Rs. 3999 per person at check-in, on top of room rate. Issue was resolved after much effort. I would not recommend this property because of the booking/reservation issues and incorrect/missing info on Expedia website about this hotel.
• Verified traveler (10/5): Nice property in the mountains with excellent view - It was serene experience like the name of mountain.

Photos