Hilton Garden Inn Raleigh/Crabtree Valley

Location: 3912 Arrow Drive , Raleigh, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Kid meals
• Heated pool
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Key card access
• ATM/banking
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Swimming nearby
• Charcoal grill
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Suite, 1 King Bed, Non Smoking, Jetted Tub

  1 King Bed

  847 sq feet

  
  

  Layout - Bedroom, dining area, and sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 47-inch LCD TV, premium channels, and MP3 dock

  Food & Drink - Refrigerator, microwave, room service (limited hours), and dining table

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, and rainfall showerhead

  Practical - Free newspaper, laptop-compatible safe, and laptop workspace; rollaway beds (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Dining table
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • MP3 docking station
  • Rainfall showerhead
  • Separate bedroom
  • Bedsheets provided
  • Laptop-friendly workspace
  • Closed captioned TV
  • Desk chair

• Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access

  The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room

  This room features a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room - Hearing Access

  This accessible room has a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds

  This room features a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds - Hearing Access

  This accessible room has a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room with Accessible Tub - Mobility Access

  The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

Guest Reviews

• Diemle (8/5): - The staff is friendly The price of the food was kind of high
• Deese (10/5): Adventure - As described Location to everything
• Explorer822663 (10/5): Great staff. - We really enjoyed our stay at this hotel. We were here for five days. The staff members James, Ben and Monika really went above and beyond to make our stay so pleasant.
• T&D Gash (9/5): - miss the breakfast buffet
• Kobe (7/5): Great location and access to area; need better/more parking - Customer service Parking
• antionetted99 (10/5): Great Get Away - The hotel lobby decor was very pretty. The daily breakfast was great and the staff was professional and attentive to our needs. The room was spacious and clean the the noise level was minimal.
• Alford (10/5): -
• Heather (9/5): -
• Curmilus (9/5): Location and room was good. - Didn't do breakfast. Didn't like my steak. It was tough.
• Rosabelle Louise (10/5): -
• June (7/5): -
• cristinalU9681KD (10/5): Comfortable stay, and even better customer service - I am frequently in Raleigh for business and leisure. Usually I am a Hyatt girlie, but lately I have been staying at a bunch of Hiltons for work. I've had a positive Hilton experience thus far, and therefore decided to try out the Hilton Garden Inn Raleigh/Crabtree Valley for my latest stay. Check-in was seamless. Though I arrived early, my room was ready and accessible right away. The room itself was clean, comfortable, and spacious. The lobby area is well maintained, comfortable, and actually a bit more 'hip' than I expected. I really liked it. Outside the gym, there is a filtered water dispenser which was lovely -- I was able to fill up my Stanley cup rather than buy water bottles elsewhere. Location wise, you are perfectly located. Getting to the nearest main road (Glenwood) can be stressful due to traffic patterns, but you can always take the nearest/closest exit (440 E) and just make a uturn to get back to 440 W if that's where you need to go. Not a big deal and probably safer. Parking was plentiful; there's also a dedicated parking area for diamond members which was greatly appreciated! What sets this hotel apart is their customer service and hospitality. I had a really unfortunate experience during my last night with an insanely loud next door neighbor. They were up with their friends and crying babies until about 3:30 AM. Despite my calling the front desk, the guests simply did not stay quiet. It was terrible, terrible luck. I had a 7am flight to catch. A miserable morning indeed. Upon checking out with the front desk and sharing my room number, they immediately and proactively apologized for my challenges. They explained they had tried to contact those guests -- and they did; I actually heard the phone ring in the other room around 2am, but the guests ignored it. The front desk agents were so kind, apologetic, and went above and beyond to make it right. Even though I was so tired navigating the RDU airport following that terrible night, I still walked with a pep in my step because I was just so thankful to this hotel for making me feel seen, heard, and valued. They have a guest in me for life; I will always stay at this Hilton when I am in Raleigh, and would highly encourage any guest to trust this hotel with their stay. They really prioritize providing excellent hospitality, and it is clear they felt bad for my experience dealing with noisy neighbots. Even though it was not their fault! Thank you Hilton Garden Inn -- appreciate your hospitality and I will certainly be back. AND if you are staying here, please practice good guest etiquette!
• Santizo (10/5): -
• Roselon (10/5): Very clean and in a great location. - Very clean. Great staff. Nothing.
• Jeffrey (9/5): It was great - Nice clean facility and very helpful staff Location
• Bill (10/5): Great customer servce and a clean hotel makes for a good life. - Great location and everything was comfortable and clean. Great place, I hope to return. Everything was good nothing found negative.
• Adriana (8/5): Good hotel in the area - Very comfortable and well located
• Hinton (10/5): -
• Andreas (7/5): -
• Angelica (10/5): -
• Tracy (9/5): Overall, I really enjoyed my stay and will definitely be back! - I had another great stay at this property! The hotel was incredibly clean, and the staff—from the front desk to the housekeeping team—were all very nice and helpful. Check-in and check-out were both fast and easy. The only suggestion for improvement would be to update the mattresses, as the beds could have been more comfortable.
• Ryan (7/5): -
• Jamie (1/5): -
• Natalia (1/5): There was a bug in my bed - Nothing because there was a bug in my bed There was a bug inside of my bed in the sheets
• Lyzette (8/5): - Location and cleanliness $20 a person for breakfast?!?!! Should be posted clearly upon arrival to breakfast area.
• Marco (10/5): -
• Andrea (10/5): -
• Regina (9/5): It was great - Hmmm. Not impressed with breakfast.No difference with the other lower rated hotels No veggies nor fruits
• Eric (7/5): Good stay - Nice place, good location, and clean. Pretty expensive for a place that did not have a complimentary breakfast, and the bed wasn’t the softest.
• William (5/5): Probably better options for 2 people coming from a long distance - Most everything rings of cheap and several items (breakfast) were lacking in common goods.
• Tennille (9/5): -
• Carolyn (9/5): I had a great short stay!!!!!!!!!!!!!! - Room was very clean and comfortable. The beds were so soft and comfortable. The artistry and decorations were very vibrant. The staff were very friendly and helpful. The parking was absolutely an issue unless we did not know all the parking areas for the hotel. We had a difficult time finding a park when we returned to the hotel on Saturday night. Is parking being extended or was I not aware of overflow parking?
• Yneka (10/5): I definitely enjoyed my stay. The room even had a frig and microwave. - Everything was clean, location was great, and amenities met my needs. The beds need a little upgrading
• Krystal (10/5): -
• Jo (10/5): I'll stay there again if I should go to Raleigh. - The reception desk staff was exceptional, both in the evening and during the day. I was totally surprised by the excellent quality of the food, as well. There was a large convention there that weekend, so toward the end of the breakfast hour, they were a little short on the "grab n go" food, but the wait staff was both helpful and polite, and on all three of the evenings I stayed there, I also ordered dinner from the kitchen, and it was very good. Maybe more anticipation of the breads in the serve-yourself breakfast time during conventions.
• Shayna (10/5): -
• Eddie Chavo (5/5): I deal with mainly Hilton Hotels so I will be back. I hope my day is better when I do. - The breakfast was great The loud noise the bathroom sink made. Also, the toilet was very slow.
• dewayne (10/5): -
• Domonik (10/5): Breakfast was really good. Staff were really nice. Very clean. Don’t mind staying there again. - Very clean, very nice staff. N/A
• Jake (10/5): - Only thing was we stayed during a convention or banquet hard to find parking But otherwise great
• Melissa (8/5): -
• Charles (5/5): - Pretty close to everything staff was nice. The tables and the restaurant area or not clean my summer them the breakfast buffet was way too high in my opinion normally places sell breakfast for free the entire facility smelled like weed and stunk so bad it was a different price when we showed up then what I had on booking.com all in all wasn't a real bad experience it just was not the cleanest and it just smelled like weed and it was it's not the best place that we like to stay
• Diana (10/5): Very Nice - Well maintained, stylish, comfortable stay High price for the breakfast buffet at 19.95 but I pre purchased vouchers with my room at a lower price:)
• Tanydalaya (10/5): See above - I like that the facility is very clean. The staff is very friendly. The location is perfect. This is my second time staying, and I would definitely recommend it. Thank you! N/A
• Kimberly (10/5): Great stay...will return. - The front desk associate was incredibly helpful. She even noticed that I had on a visitor sticker from the hospital and expressed hope that all was well. It was for the delivery of my first grandchild so it was a great way to connect. She was genuinely concerned and shared that she hoped we could get the best night sleep ever after a long day at the hospital.
• Yolanda (6/5): Disappointed in the lack of parking - Property was well kept and maintained The property’s location is a major concern because it is next door to another major hotel and the parking lot for both properties is not conducive to large crowds and events. When we arrived around 6pm we along with other guests circled both properties parking lots in search for any parking space it took us over 30 minutes to find a park and that completely ruined our evening. We finally ended parking in the parking lot of the hotel we were not staying in and had to walk a distance to get to the Hilton and there is an odd incline leading up to the property and when you have luggage and other items it is a challenge. When we arrived inside we shared with the receptionist that parking was awful and she said that we could have parked in the parking lot of the other hotel and I told her that’s what we did but that it took us forever to find a park. We learned there was a wedding reception at the hotel and the wedding party must have been large because there were no parks for other hotel guests.
• Howard (9/5): -
• Diego (10/5): Loved it! - The ambience of the lobby and the courteous reception and atmosphere
• Eddie Chavo (5/5): -
• Angela (10/5): - Location n/a
• Abhishek (8/5): -
• Ryan (10/5): -
• Clarence (10/5): I'll be back soon - Everything was great Receptionist
• Maira (6/5): -
• Tia (10/5): -
• Benjamin (10/5): Hospitable staff, convenient location, great value. - Very kind staff, great location accessible quickly to most areas in Raleigh, really reasonable price for the quality and cleanliness of the room. Parking was well lit and felt safe. Nothing.
• Graves (10/5): -
• Brett (9/5): -
• Khristin (10/5): We had a great stay staff was great and the hotel was very clean and fancy - Very nice hotel Clean rooms nice bar
• Susan (9/5): - NA
• Octavia (10/5): Best Hotel Stay This Year - This hotel was Amazing. Beautiful Even. Close to Crab Tree Mall and The Cheesecake Factory. I truly enjoyed my stay. The beds could be a little softer, other than that, my room was clean and the bathroom was clean as well. Very nice size.
• Anjela (9/5): -
• ubikwitus6 (10/5): You gotta have the grits!! - Totally enjoyed my stay. I was in town for a wedding. I needed an early check in, everyone was very accommodating to facilitate us getting checked in before the wedding. They go above and beyond to ensure that you are well taken care of. Everyone is very friendly such a comfortable vibe. The room was perfect and the food was great —you gotta have the GRITS! Definitely will stay again when I’m in Raleigh.
• Lindsay (10/5): - Beautiful hotel, great service and very clean
• Charles (9/5): -
• Tony (8/5): - The staff was extraordinary and fed us right before they were closing. we just checked in and was starving. The food was phenomenal for a hotel. The bed was extremely comfortable I slept good The parking is limited and very tight, the shower floor needed redone
• Mike (10/5): -
• jennifer (10/5): - Updated
• Precious McGraw (9/5): Nice Hotel…great staff - Hotel is nice and in a good location. Parking was good and staff was nice.
• Liad (8/5): -
• Kristen (10/5): - Everything is good
• Lacey (10/5): - Everything was great except for finding the hotel. More signs on main roads would help tremendously
• Nikisha (10/5): My stay was excellent. - Did have breakfast but did have dinner. And the food was great. Nothing
• Keandra (8/5): - Very nice stay and ambiance. Just couldn’t figure out the tv and how to work it but I would definitely recommend and come back !
• Robert (10/5): Best hotel I have stayed at - Very nice and neat Nothing was wrong
• Charles (10/5): - The pool water feature (looks like an umbella) was not working. I should have called first before I booked, b/c the Hampton Inn next door also had the same feature and it was working.
• Jason (10/5): - Our room was clean and the place was great, but the best part was the staff! Loran was unbelievable in helping us get a new room to replace one that was seriously screwed up by a third-party booker. Could not be happier with her!!
• Dawn (8/5): - Staff are excellent. Condition of the bathroom was not great.
• Jade (10/5): -
• Ronald (10/5): - Great staff
• Nikisha (10/5): Very nice and pleasant staff. Very Clean. - Very good Nothing
• Ebony (10/5): -
• Samantha (10/5): -
• Dr. Sarah Enzaldo (6/5): Expected more from a Hilton property. - Eh. I booked based on reviews and location of a venue. It was rated 9.4 i think, when i booked. Staff was friendly and helpful throughout the short weekend stay. Breakfast buffet was not amazing. Eggs were COMPLETELY TASTELESS uncracked eggs. Myself and kids would not eat. Staff was friendly at offering "cracked eggs." A la carte of course. Super weak coffee. I'd give the buffet a 3/5 stars. I refused to return the next morning, and spent the same amount of money on an amazing breakfast off site. We were down an 1 out of 2 elevators during our stay. It happens, understandable. Well, our 1 elevator got stuck while we waited from the top floor. We had to take the stairs from the 7th floor, and notified the front desk who weren't aware. Staff hopped on the phone right away and notified us when it was up and running. Maybe 45 min wait. As you consistently travel from the elevators to and from your room, you become aware of an odor of sewage or sulfur. You even become aware of the smell in your room. I kept realizing that the air smelled like a lingering post BM. It was unpleasant. Beds were comfortable and supportive. The shade of our window came off track, and I had to MacGyver the curtains to block light pollution from entering the room. Our toilet smelled. Shower pressure felt amazing. Staff were urgent at filling requests for towels. Parking was easy and lot was well lit. Felt relatively safe, close on and off interstate.
• kelvin (10/5): - Front desk& bar &
• lucas (10/5): -
• Douglas (10/5): - Clean room
• Denise (10/5): - Can’t beat it for access to Lenovo. A gem of a property and courteous, professional staff
• India (10/5): -
• Sarah (10/5): - I booked this hotel based on a friends recommendation and had an overall good experience. The building and the rooms were very clean and the staff were very friendly. The only thing I could complain about is that the charging port between the beds did't work and that there should be more ports to charge inbetween the beds. I didn't get their names but the two ladies working the night shift on thursday the 28th were extremely nice to us
• Tarasha (10/5): - Very nice hotel. Great atmosphere and staff.
• Amanda (10/5): - Breakfast was fantastic!
• Chris (10/5): -
• Anthony (10/5): - like the lobby with the fireplace etc Found the bed blanket a bit hot for summer
• Ekta (8/5): - Super clean and comfortable. Breakfast was average. Close to lots of restaurants and shopping.
• AMY (10/5): - Beautiful property. Staff was friendly. Conveniently located.
• Kavitha (10/5): - Good
• Marichal (5/5): -
• Jason (10/5): - Property was very clean, rooms were great, and staff was excellent!! Would highly recommended this Hilton.
• Amanda (10/5): -

Photos