The Horse And Groom Inn

Location: The Street, Charlton, gb

Star Rating: 9.1 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Restaurant
• Express check-in/check-out
• Non-smoking throughout
• Kid meals
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Security alarm
• Television in common areas
• Express check-in
• Free wired internet
• Snack bar/deli
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Japanese garden
• Secured parking

Rooms Available

• Snug Room

  1 Double Bed

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, towels, and shampoo

  Comfort - Daily housekeeping and heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Heating
  • Electric kettle
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Soap

• Signature Plus Room

  1 Double Bed

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, towels, and shampoo

  Comfort - Daily housekeeping and heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Heating
  • Electric kettle
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Soap

• Double Room

  This stylish and spacious room features an private bathroom with fluffy towels, and luxurious complimentary toiletries. The room also offers a flat-screen Freeview TV and tea and coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Electric kettle
  • Wardrobe or closet

• Superior Double Room

  This stylish and spacious room has been individually decorated in muted colors and features bespoke furniture, with fluffy towels. The room offers a flat-screen Freeview TV, along with tea and coffee making facilities and luxurious complimentary toiletries.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Electric kettle
  • Wardrobe or closet

Guest Reviews

• Yvette Zwennes (7/5): Kan beter. - De locatie is perfect tov alle mooie plekken in de omgeving. Tal van restaurants in de buurt, supermarkt op 6 minuten. Het bediend persoon was erg vriendelijk, voornamelijk de Ierse man bij het ontbijt en de jongeman achter de bar "s avonds. Het eten is prima, maar weinig afwisselend. Wij sliepen in kamer Avon en deze kan je het best mijden. De hoeveelheid zwarte schimmel in deze kamer is niet normaal. Daarnaast was het erg stoffig en de muren vol met ondefinieerbare vlekken. Daarnaast heeft het sindskort een nieuwe eigenaar. Raar is dat wij dit van zowel Booking als het hotel niet te horen hebben gekregen. Bij de vorige eigenaar leken er meer opties in ontbijt en avondeten, 1 van de reden waarvoor wij dit hotel kozen.
• Pauline (10/5): Perfect stay in the Cotswolds, will definitely stay again. - Good base for exploring the southern Cotswolds. Really lovely traditional coaching inn , with lots of character. Room really nice, good size, very clean and comfortable, had everything you could need including a fridge and great wifi. Please note quite steep steps to rooms. Food was really good, choice of cooked breakfasts with hot and cold drinks, evening meals were also very nice, definitely recommend booking a table in advance. Staff were amazing, very polite and friendly, especially Shane who couldn’t help us enough. Will definitely stay again. Nothing.
• Teresa (9/5): I’d gladly stay there again. - Lovely hosts, great service, very good Sunday lunch.
• DAVID (10/5): A fabulous stay and well recommended - The Management and Staff at the Horse and Groom Inn were excellent and keen to make our stay there as comfortable as possible. Special mention must go to ‘Libby’ who went to great efforts to ensure our booking was cleared smoothly through Booking.com. The rooms were very clean, well prepared and the bed was very comfortable. All in all 10/10 Nothing
• Simodema95 (9/5): -
• Chris (9/5): - Great team, warm and friendly atmosphere. Simon and his crew look after everyone including the happy locals.
• Zoeh672 (8/5): -
• Amanda (7/5): Good value for money - The food and staff were amazing It was tired and not very clean
• Bridget (8/5): Reasonable pub stopover - It was a convenient location to break our journey and to visit Malmesbury The room needed some attention, the window on particular, clean the frame! The shower over the bath was ineffective. The menu was very ‘blokey! stodgy with few lighter options. The only fish was fried fish and chips.
• Vincent (9/5): - The staff and location were perfect. Lots of character. Shower took a long time to Heat but that's understandable in an old building.
• Rachel (7/5): Classic comfort - The rooms were beautiful and the bathrooms were massive. The staff were friendly and helpful. Everything was spotlessly clean. We didnt like being woken up to lawnmowers, strimmers and leaf blowers underneath the window at 7.30am. Waiting an hour until we were getting up for breakfast would be a good compromise. The 'continental' breakfast seemed overpriced when it consisted of a packet of Alpen, a chocolate muffin, a packet of biscuits and a yoghurt. I think the biscuits could be swapped for a piece of fruit and the chocolate muffin could be a home made oat and raisin muffin.
• Melissa (8/5): - Nice big room and comfy bed. A bit out of town
• Tracey (1/5): Disgusting, shabby room which was sold as a premium, refurbished room. - Breakfast was OK on Saturday and Sunday, poor on Friday, there was no breakfast chef. Continental breakfast only served Monday to Friday. Staff were helpful and tried very hard, but were inexperienced and could not move me to another room as pub was fully booked. I paid for a premium room which was confirmed but was given a room which had not been refurbished despite the website photos showing otherwise. This is selling under false pretenses to charge for one thing and deliver something else. The room was shabby, scruffy and smelly. Paintwork was disgusting and the soft furnishings ripped. The curtains did not cover the windows. Basin covered in limescale. Owner confirmed to the manager the room had not been refurbished when she phoned to say I had complained. All guests were evacuated 08:00am Sunday morning because the chefs had spilt oil on the stove and did not know how to turn off the fire alarms. The owner had gone on holiday so was not on the premises despite it being a bank holiday weekend and leaving a young and inexperienced staff in charge. In addition owners were hosting a loud party in a marquee next to the pub on Saturday night which could be heard from the rooms.
• Giovanni (4/5): -
• Elliot (6/5): -
• Mark (9/5): -
• Matthew (10/5): -
• Timothy (9/5): Lovely country pub hotel - Friendly, welcoming staff, great food and comfy rooms
• Samantha (10/5): Everything I wanted in a break away. Definitely will be going back to same place and will recommend to others - Clean, lots of nice little extras in room. Decor lovely. Quiet at night so slept well. Nothing to dislike
• Laura (6/5): En general, no repetiríamos. - El personal fue muy amable y atento, lo cual se agradece. El entorno también es bonito y tranquilo, ideal para desconectar en la campiña inglesa. La experiencia en general no cumplió con las expectativas. La habitación no se corresponde con las fotos: es bastante diferente a lo que se muestra. Además, es bastante ruidosa, ya que se escucha todo lo de las habitaciones contiguas y también el ruido del pub, lo que dificulta el descanso. El baño, aunque grande, está mal distribuido; la ducha y el inodoro están prácticamente juntos, lo que hace incómodo moverse. En cuanto a la comida, tanto la cena como el desayuno están lejos del nivel esperado. El desayuno empieza a servirse a las 9:00, lo cual es bastante tarde, y además es muy limitado: solo ofrecen el típico English breakfast, sin la variedad de opciones dulces que aparecen en las fotos. El servicio es muy lento; tuvimos que esperar más de 30 minutos para que nos sirvieran, incluso después de que comenzaran a prepararlo. Por el precio que tiene el alojamiento, esperábamos una experiencia muy diferente, con una habitación de mayor calidad y un desayuno mucho más completo y acorde a lo que se anuncia.
• Polina (5/5): -
• Nicolò (9/5): -
• Julien Pinet (7/5): - Le style Petit dejeuner compris en chambre assez pauvre.
• Brasseur (9/5): - Nice old hotel a lot of charms Spacious room Restaurant was delicious and very warmly Easy parking
• Jane (8/5): Will definitely go back - Friendly accommodating staff. Lovely atmosphere Nothing
• Miranda (10/5): Traditional and pretty property - Atmospheric traditional pub, pretty and nice interiors throughout with a good buzzing atmosphere during the evening. The food was 10/10 - great quality British food with neat presentation too.
• Emma (10/5): -
• Mark Richard (9/5): The Inn was under new ownership, it was clear they really wanted to make improvements - Bedroom way enormous. Staff were superb Really homely feel about the Inn It was a true local pub Nothing really, perhaps alternative to a fry-up for breakfast
• Ilaria (6/5): -
• Michael (8/5): We arrived shortly after the new owners had taken over and things were being sorted out. Despite this all the staff were - It is in a quiet situation but not far from towns Nothing it was a typical 200 year old pub
• Ferran (9/5): -
• Scott (10/5): Excellent short stay near Marlborough - Breakfast was excellent. Great atmosphere - think country pub. Roads in the vicinity were pot holed so drive carefully. Owner could not do enough for his guests; we'll be back. Nothing comes to mind.
• Sara (7/5): Da consigliare se passate dalle Cotswolds! - Atmosfera meravigliosa che si respira anche solo entrando nella struttura! Lo staff è estremamente gentile e la colazione inclusa è una vera english breakfast! Pulizia approssimativa
• silvano (8/5): - BUON PUB E CIBO DISCRETO LA COLAZIONE NON PUO' INIZIARE DOPO LE 9.00 DI MATTINA
• Sabine (10/5): Wir kommen wieder - Wir haben 2 Nächte übernachtet. Das Personal hat uns sehr freundlich begrüßt und das Zimmer gezeigt. Das Zimmer war groß und hell. Zum Frühstück gab es Full English Breakfast, welches sehr lecker und viel war. Es hätte auch eine fleischlose Alternative gegeben. An einem Abend war leider die Küche schon zu, dennoch wurde uns ein super leckeres Abendmahl (von wem auch immer ;-)) gezaubert. Wir würden diese Unterkunft auf jeden Fall wieder buchen. Da wir schon öfter in einem Inn übernachtet haben, wussten wir, dass der Barbetrieb bis in die späte Nacht hinein erfolgt. Es kann also auch länger lauter sein...
• Vicki (10/5): Really lovely place, John and Phil go above and beyond to make you feel welcome and make sure your stay is comfortable. - It was in a great location, very comfortable accommodation. The staff were very friendly & the locals were all lovely. Phil and John honestly couldn’t do enough to help and make sure you have a comfortable stay. Thank you for making us feel so welcome. Nothing
• Stefano (10/5): - Casa di campagna tradizionale molto accogliente in posizione ideale per visitare le Cotswolds. Colazione all’inglese preparata sul momento molto buona. Fortemente consigliato fermarsi la sera nel pub al piano terra per una birra, anche la cena davvero ottima!
• Rachel (9/5): - Literally everything 😅 tasty food, comfy bed, nice shower Honestly I couldn't fault it
• Hannah (7/5): -
• John (9/5): -
• Deborah (9/5): Great stay. Thank you Phil and John. We will return! - Having stayed here on several occasions, we knew what to expect, although the pub had been taken over by Phil and John only days before we arrived. The pub, as far as location goes, is on it's own, but close to Malmesbury. As long as you have transport, you are fine. When we arrived, the pub was very busy with locals who were there to watch the rugby. Neverless, we were greeted by a really friendly young barman and then by John (the co-owner), who served us. We were then checked in by Phil. The pub itself is still the same as it was when we first started staying here approximately five years ago, and this is part of it's charm. We ate here on our first evening, and the food was really good, in fact, better than the last time we stayed, when we felt that the standard of food had gone down. After speaking with Phil, we shared our thoughts regarding the menu. The menu is limited, but, saying this, what is on there is of really good quality and standard, pub grub, but on another level. I wouldn't change a thing on it! Phil mentioned that they may do a specials board at some point, which seems like a good idea. Breakfast was good, although we weren't given a menu. I'm sure that in time, there will be one. We had a good chat with Phil and John, who, as I said, had only taken over the pub a few days before we arrived and had hit the ground running. I think they will do really well. They are two very genuine guys and I'm sure that they will make a real success of the pub. Well done and we wish you all the best for the future. We will return! The rooms are adequate, clean and tidy, but have not been refurbished since our first stay, approximately five years ago. The bathroom definitely needs a re-fit, but I'm sure this is something that the new owners, Phil and John will consider as time goes on.
• Gill (7/5): -
• Lucy (8/5): A wonderful comfortable stay! - The property is a very traditional pub with modern elements. The room was very clean and the bed comfortable. You had fresh milk in the handy fridge and proper coffee for the cafetière too! We ate at the pub both nights and the food was delicious! The people are absolutely lovely and nothing is too much trouble. We were unfortunately horribly ill with colds when we stayed and they made sure we had everything we needed and that the cleaning was completed in the short time we left the room. We’d definitely stay again and look forward to finding other pubs that are under the same brand. Not so much that we didn’t like it but the stairs are steep and narrow (we were in the Avon suite at the very top). The velux window and blind in our bathroom really needs replacing as the blind is mouldy in places and a bit broken. The paint is peeling on the window.
• claire (10/5): great hotel for a stay near by Bristol countryside, very typical and friendly staff - cosy, friendly staff, good food (dinner and breakfast) and all necessary equipment nothing
• Aaron (9/5): -
• Kerry (7/5): - The location and price and dinner in the restaurant was superb It was loud having a room above a pub and I think the room/bathroom could have been cleaner.
• Léo (10/5): Absolutely loved our stay ! Cozy rooms, good meals, charming pub and very kind staff ! - We absolutely loved our stay! The location was very charming and typical, with a great atmosphere in the pub. The breakfast and dinner were excellent. The pub itself is beautiful, cozy and animated. The staff were very kind without exception. Our room was very cozy and comfortable.
• Mary (9/5): Really enjoyed my stay and was made to feel so welcome. - It was essy to get into Tetbury, the manager gave me directions. All the staff were so pleasant and friendly and very courteous. Breakfasts and evenings meals were very good Staff seemed to go the extra mile to make my stay so good. Would recommend the Horse & Groom and I look forward to staying again. Finally,Kes, the manager was so good and helpful and has a good staff relationship. A coffee machine would have been lovely and slso maybe a hot choclate drink in the room.
• liz (9/5): Lovely country pub with great staff - The staff were so friendly and helpful .
• Sarah (10/5): Lovely rooms and great value for money. - Lovely room (the Snug) with comfortable bed and gorgeous decor. Loved the little touches (plants and books and Dyson fan to keep us cool. Nothing, it was perfect for what we needed.
• Mahyar (9/5): -
• Jez (10/5): Lovely hotel with great staff who looked after us all very well. - Lovely old Cotswold building with great charm & character. Comfortable rooms with everything you could want available. Nothing
• Jason (8/5): -
• Emily (10/5): Will defintely return! - Lovely charming typical Cotswold pub with friendly staff to match. Big room with everything you need provided and really comfy bed. Free parking, good wifi, nice food! Very good value for money!!
• Beibit (10/5): -
• Andrew (8/5): Comfortable and quiet rural retreat, ideal for touring southern Cotswolds - The food was excellent although the choices for a vegetarian were a bit limited. All the staff were very friendly and helpful. There was a very good atmosphere. The room(s) were comfortable and the bathroom(s) clean. The booking system was down and Ambra the manager (her third day in the job) had no idea we were coming but she rallied round and go us sorted. Next issue was problems with the plumbing requiring us to change room, which was up a second flight of stairs, which wasn't the best for my wife. Ross the relief manager gave us a free meal for our troubles, which was appreciated.
• Sarah (9/5): Very comfortable stay, friendly staff and excellent food. -
• Martim (10/5): -
• Bianca (9/5): -
• Leanne (10/5): - A beautiful well kept period building with lovely rooms. The staff were friendly and very accommodating.
• Edwina (10/5): We are looking forward to staying again. - It was very comfortable clean and tidy and the staff were very friendly and the food delicious. The real fire was not on!
• Alan (8/5): Good overnight stay in welcoming rural Inn - Very rural pub, the room was comfortable and large. There was plenty of parking and the staff were very welcoming. We thought the food was good and enjoyed our overnight stay.
• Elliot (10/5): -
• kath (9/5): - I would highly recommend this inn. We were looked after from start to finish. A delightful relaxing place to stay. Thankyou.
• Margaret (10/5): - As on our previous stay staff were exceptionaly pleasant, helpfull and hardworking. The menu for dinner and breakfast offered variety and was exceptionaly well cooked and delicious. Vegan sausage was particulary welcome.
• Tom (10/5): -
• Paul (10/5): Superb stay - Superb rooms and overall ambience. Kes and Jack are really friendly and we loved every minute of our stay. Jack served us at dinner, a real asset to the team, really polite and friendly and we so enjoyed our interactions with him. Nothing
• Simon (8/5): -
• Sid (10/5): Just lovely - Friendly staff, perfect breakfast, lovely room charming building My wife was not there to enjoy it
• Lee (8/5): - Good food Very clean Great host
• Sarah (9/5): Perfect pub stay - Beautiful cosy pub, staff were excellent and very friendly and the food was outstanding
• francesca (10/5): - Atmosphere. Food. Kindness. Nothing. All good.
• brian (9/5): Excellent short stay - The breakfast was very good- with a lot of flexibility re options . Good to see porridge as an option! The room was very pleasant and spacious, and with a generously sized bathroom & plenty of hot water. The atmosphere in the Horse & Groom was convivial and a good country feel. N/A
• Simon (9/5): Perfect Vreak - Perfect short break, great room in a lovely location. Dinner and breakfast were good. Would definitely stay again
• Sally (10/5): -
• Giusy Romano (10/5): Fabulous! - Stayed only one night, unfortunately! Everything was so perfect, the room was lovely and stylish. Staff was very professional and well organised about gluten free food. They gave me both dinner and breakfast menus with GF options. I had the Festive Special Venison and it was absolutely delicious! Thank you for everything xx
• Andrew (10/5): 100 per cent - Clean, good food and ale good staff
• Sharron (10/5): A lovely experience from a-z. A quintessentially English inn experience. - The warm welcome, excellent food, gorgeous cosy room, super professional and friendly team. Excellent Nothing
• Chris (9/5): - Fantasticly attentive and friendly staff, very professional. Food was delicious and bath was super deep and luxurious. Only reason it wasn't a 10 was the room didn't have any sound dampening so was a little noisy while the pub was open
• Leonardo (10/5): El Highlight de nuestro viaje por los Cotswolds. - Como explicar una estancia tan maravillosa, el hotel con un encanto indescriptible hizo que nos sintiéramos como unos vecinos más de la Comunidad en su maravilloso Pub, disfrutando de unos momentos inolvidables. Tanto el desayuno como la cena y su excepcional Sunday Roast hicieron que nos fuéramos de allí añorándolos. Todo el personal, desde los camareros a los dueños eran muy amables y flexibles. El Pub es extraordinario ya que celebran diferentes eventos todos los días de la semana como para de su community week.
• Sally (10/5): - Warm and cosy. Lovely staff and great food. A very comfortable stay
• Kerry (9/5): Excellent - room, food and staff! - The room was lovely, the breakfast was 10/10 and the staff were amazing. We also ate dinner which was fabulous! Nothing - everything was great!
• Michael (10/5): Delightful hotel, excellent food and extremely helpful and friendly staff. - A delightful old world property well maintained and i. a lovely secluded position. Masses of character. Well presented menu with many locally sourced items. Well cooked and served. Thoroughly pleasant experience. Excellent breakfast. Nothing .. will definitely return. However, those with mobility issues may find access to rooms a little challenging.
• Frances (8/5): Good pub stay with friendly locals and staff - Breakfast, dinner and staff were exceptional The room and building felt tired
• Jack (8/5): Great to have fresh milk in the room, lovely friendly staff. Would definitely stay again -
• Ashley (9/5): - Lovely breakfast, staff are very friendly and informative. Beautiful building with alot of character. Room had coffee facilities included which was a nice touch.
• Ian (10/5): Very good accommodation and restaurant - Welcoming staff, good rooms and exceptional food Nothing
• Jane (9/5): -
• Aimee (8/5): Brilliant stay, perfect location and lovely staff. - Spacious bedroom Bathroom a little tired, mouldy bath seals, stained shower curtain
• Patricia (8/5): Cozy and Tastefully - It was very cozy, with friendly staff. It’s a nice guesthouse, nothing fancy. The breakfast was good. The place was tastefully decorated. The only downside is that I found it rather expensive for what it offers, but I understand that the prices are similar in that region. Dinner was also a bit overpriced considering what we got, but food is good.
• Lisa (8/5): -
• Charlene (9/5): Lovely accommodation, nice restaurant, great parking facilities - The accommodation was simply lovely and it exceeded our expectations. The rooms were very clean and big, with a nice window overlooking beautiful English scenery, and also with good amenities including French press coffee. Parking facilities are very good. The host and all the staff are lovely. The area is very quiet and a good getaway, yet close to main road. The restaurant is amazing, both the breakfast and dinner were fresh and delicious, with specials changing on an ongoing basis. Would love to visit again! The rooms aren't soundproof so sometimes you can hear the people at the bar (only during the busiest times not all the time). FYI- you need a car to travel around and the surrounding streets are dark at night (it was not an issue for us but something to keep in mind). The rooms are only accessible by stairs but the host offers to help with suitcases.
• Steve (9/5): Easy Check in superb food lovely room - Easy check in Kes sorted everything including Evening meal Partner Gluten free no problem at all Nice friendly place made to feel welcome Great nights sleep comfortable room with everything you need Nothing was all good No complaints at all
• Federica (9/5): Soggiorno alle cotswolds - Colazione inclusa buonissima ogni mattina con uova in camicia, avocado, yogurt, porridge, croissants e molto altro tutto espresso. Camera grande e letto comodo. Posizione non nei paesi più turistici ma comunque facile per arrivare ovunque comodamente. Possibilità di cenare lì visto che la sera è buio e solitamente non ci si muove. Piccoli doni in camera. Pulizia al limite, moquett
• Junie wadhawan (10/5): Super happy! - We loved the food,the ambience and the staff!!full marks for all of those;)The food was indeed exceptional for us vegetarians!!!
• Tommaso (9/5): -
• Karine (10/5): Superbe - Un magnifique auberge grande chambre confortable, très bon petit déjeuner traditionnel anglais, accueil très chaleureux, très bon restaurant, nous sommes enchantés!
• Ashley (9/5): -
• Agents White (9/5): - Красивый традиционный отель, который имеет удобное местоположение. Очень приветливый персонал. Большая просторная комната с интересными деталями интерьера. Вкусный завтрак. В номере было немного холодно, плохая звукоизоляция - слышно каждое слово соседей, в ванной комнате увидели огромного паука.
• Cristina (10/5): -

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