Queen Phillippa

Name: Queen Phillippa
Address: High Street,, Queenborough, gb

Location: High Street,, Queenborough, gb

Star Rating: 4 Stars

Property Type: Bed and breakfasts

About this Property

Luxurious En Suite Rooms

Experience the comfort and style of our bright en suite rooms at Queen Phillippa. Decorated with a touch of elegance and ample natural light, each room offers tea/coffee facilities and a safety deposit box for your convenience.

Delicious Dining Options

Indulge in a delightful culinary experience at our bistro restaurant and fully-licensed bar. Enjoy a scrumptious breakfast included in your room rate, or explore local pubs just a short walk away. A variety of eateries and a supermarket are also conveniently located nearby.

Convenient Location

Located near Queenborough center, our hotel provides easy access to Elmley National Nature Reserve and Blue Town Heritage Centre. With free parking and WiFi, as well as Queenborough Railway Station just steps away, your stay at Queen Phillippa promises both relaxation and exploration.

Book now for a memorable stay at Queen Phillippa!

Important Information

Breakfast is served Monday-Friday 7.00am-10.00am, Saturday-Sunday 08:00-11.00am. Breakfast can be pre ordered the night before or ordered in the restaurant in the morning. Check in after 21:00 pm is only possible with prior arrangement with the property. Please note that the property does not accept American Express. Reservations of four or more rooms have a 28 day cancellation notice. Please be advised that cancelations made after the 28 day notice period will not be refunded. This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.

Policies

Check-in: 02:00 PM - 09:00 PM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Concierge service
Wheelchair accessible
Kid meals
Lower bathroom sink
Emergency cord in bathroom
Outdoor furniture
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
CCTV outside property
Delivered food - securely covered
Key card access
Television in common areas
Free wired internet
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Japanese garden
Vegetarian menu options available
Bulk dispenser for toiletries

Rooms Available

Deluxe Double Room

Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room features a wardrobe, flat-screen TV, garden views, as well as chocolate for guests. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Toilet paper
- Emergency cord in bathroom
- Shower chair
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Superior Twin Room, Ensuite

Layout - Bedroom
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - Digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
Twin Room, Ensuite, Garden View

Overlooking the garden

Layout - Bedroom
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
Deluxe Single Room, Ensuite

Layout - Bedroom
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - Digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
Single Room, Ensuite

Layout - Bedroom
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - Digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
Deluxe Double Room

With a flat-screen TV, this room includes free WiFi, a safe, a hairdryer, and an en-suite shower room.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Deluxe Double or Twin Room

With a flat-screen TV, this room offers an en suite shower room, tea and coffee making facilities and a safe.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Large Twin Room

This large double room has an en suite shower room, a flat-screen TV and tea/coffee making facilities.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Large Double Room

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features a wardrobe, a safe deposit box, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Classic Single Room with Shower

This single room has a tea and coffee maker, flat-screen TV, garden views, as well as chocolate for guests. The unit has 1 bed.

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Deluxe Family Triple Room

This ground-floor room features a luxury mattress, en-suite power shower and a 40-inch flat-screen TV. Consisting of 3 single beds, the room can be rearranged on request to accommodate 2 x people sharing a king-size bed, with a single bed for a third guest.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Small Single Room

Featuring free toiletries, this single room includes a private bathroom with a shower and a hairdryer. This single room has a wardrobe, a safe deposit box, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.

Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Deluxe Family Quad Room

This ground-floor room features a luxury mattress, en-suite power shower and a 40-inch flat-screen TV. Consisting of 4 single beds, the room can be rearranged on request to accommodate 2 king-size beds, or a king-size bed with 2 x single beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Double Room - Disability Access

Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room features a tea and coffee maker, flat-screen TV, garden views, as well as chocolate for guests. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Toilet paper
- Emergency cord in bathroom
- Shower chair
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser

Guest Reviews

Clair (10/5): -
Francis Barry (10/5): Lovely staff , super comfortable and very clean - Good location , lovely staff , very welcoming Breakfast was a little bit of a let down
Stephen (8/5): Nice little hotel - Rooms are nice and the bar is well stocked. The Large Breakfast was a little on the small side. Glad I didn't choose the small breakfast. All though outside the hotels control the local car park is not straight forward for an overnight stay.
derek (9/5): -
Darren (8/5): Perfect location for a scheme I was on Sheppey, vibrant and lit up even at night. Nice breakfast. Tea coffee facilities - Very close to where I was working. Very clean, modern vibrant decor and inviting feel. Car parking very limited, car park opposite is pay and display 7am-10pm. A few off street parking spaces if you look around. Bed abit soft but personal preference.
Guest (9/5): - The room is great, a bit small but very nice and clean Maybe the breakfast can be improve, the quality was very low.
Julie (10/5): - Tout Super accueil, vraiment gentil Très propre et soigné Rien
Huggins (8/5): -
Patrick (9/5): Great room at a good price. - Comfy bed, room in good condition and the shower had excellent water pressure. Staff were fantastic and super helpful any time we had a request or a question. Also, the cooked breakfast was of a high caliber! Room was a little bit of a squeeze and the lights in the bathroom didn’t work but these were minor issues overall and didn’t have a significant impact on our visit.
Richard (7/5): Very attentive staff. Good facilities, but noisy as it is also a pub. - Staff were excellent at responding and very friendly Can be noisy
STERLING (2/5): - Every was just so. Nice Northing at all
Michael (10/5): Excellent stay in Queenborough - Comfortable bed, well decorated room, excellent showe. Very good breakfast. Highly recommended. Nothing
Andrea (10/5): Exceptional property, great value and amazing staff - Everything the Philippa has transformed into a fantastic micro pub and accommodation Nothing
Eileen (10/5): A REAL GEM! - Everything! The staff went above and beyond to ensure we had a great stay. Only negative would be the small car park being used by non- tenants but this is in the process of being rectified.
Ian (10/5): Elmley twighlight owl tour, we chose queen phillippa as was near to elmley and the reviews read well, we were not disapp - Clean fresh and modern decor, Donna was lovely and very welcoming on arrival.
Sharon (10/5): -
Lisa (10/5): -
erik haaijen (10/5): - Very nice hotel with bar, people where very friendly and willing to talk with you. We had a big room and a nice parkingspot next to our window where we could charge our electrical car. The village itself is very small, but there's a big commercial center nearby.
Alan (7/5): Good value - Nice place nice and clean
Josh (10/5): -
Simon (9/5): Would use again. - Cleanliness Parking, not a lot of it.
farrell (10/5): -
Bev (8/5): Very comfortable. - Room really great very comfortable everything you need. Choice of white or brown bread and rea butter at breakfast would be good.
brendon (5/5): ok - the staff the man behind the bar was great he let us have a chinese takeaway in the pub and gave us plates . the bed was a very small double
Etienne (8/5): Good place for visiting Sheppey - Bon emplacement et personnel sympathique Horaire petit déjeuner
Mark (8/5): -
Adrian (9/5): Another Perfect Stay!!! - Another Fabb short stay at the Queen P whilst visiting family on the island. Always excellent welcome, spotless, comfortable & Great Breakfast!! N/A
Bill (9/5): great hotel nice room lovely breakfast - The room was very good, warm, cosy, great tea and coffee, plenty of it, and a warm bathroom.i would defo come back again if available. The staff were brilliant. The room was a bit small, but it was not a problem for me if I had to find something I didn't like.
Atkinson (9/5): -
Pratt (8/5): Lots of rain and friendly locals - Breakfast was excellent Value for money Nearby evening entertainment Local pubs some with very good food The weather Much more industrial than we expected
Mark (9/5): -
Charlene (9/5): -
Rudi (8/5): -
MARDIN (10/5): -
Lizzy (5/5): Not enjoyable. - I did not have the breakfast! The location is good. The bathroom is very small.
John (10/5): Highly recommended - We got shown to our room which we’ve never had before that really made us feel welcome. The room was spacious all that you required was in it, the shower was great. We also had breakfast included which was nice, which included cereals, fruit, pastries, yogurt, juices, tea and coffee and a fry up. The heating wasn’t great if it would have been a cold night I would have asked for a heater
michael (10/5): very enjoyable breakfast excellent pre ordering great idea - staff were brilliant nothing
Yvet (8/5): Prima verblijf met aardig personeel - Goede stop om daarna de boot in Dover te pakken Het stadje zelf is best armoedig/rommelig.
Katy (9/5): -
Clare Doolan (10/5): Fantastic hotel - excellent value for money - The friendly welcome when we arrived (very late!) from the hotel manager was great. The room was very clean and comfortable and breakfast the next morning was just what we needed to set us up for the day No complaints at all
Adrian (10/5): Always A Pleasure. - Always a pleasure to stay here whilst visiting family on Sheppey. Excellent, professional welcome from staff. Spotlessly, comfortable room and excellent breakfast. N/A
Martina (10/5): Wort every penny - Clean, tidy, good location and excellent staff
The Time Lord (10/5): - Quality little b & b.
Andy (7/5): - Outside area is lovely Lack of parking
Chris (6/5): gezellig oud hotel - nette badkamer slecht ontbijt
Graeme (10/5): -
Keith (10/5): - Excellent all round staff,breakfast,location and very clean Nothing everything was satisfactory
Claire (8/5): -
Nicola (10/5): Very nice and would recommend to a friend - Clean comfortable rooms Nothing
Sharon (9/5): -
Thomas (9/5): -
Richard (10/5): Lovely hotel and better value than the big chains - Great location, friendly staff, rooms are modern and comfortable. Nothing
Glyn (10/5): A fantastic B&B with all home comforts, awesome breakfast and delightful staff makes this a place you’ll want to ret - A really warm welcome on arrival. Our room was beautiful and really well appointed. Absolutely spotless. The huge queen size bed was so comfortable aswell. We slept really well. A lovely full English breakfast with great coffee was included on our stay and complimentary cold breakfast buffet too. All staff were so helpful and friendly and the price was really good. We will definitely be returning. Nothing not to like.
Steffanie (8/5): Really cute little bed and breakfast - Lovely bed and breakfast with good quality rooms. Really clean and comfortable. Nice amount of space. The breakfast was amazing and the staff was helpful and friendly. The only thing I didn’t find comfortable was the temperature. It was very hot and stuffy.
Colin (10/5): - staff very friendly and helpfull would recomend to family and friends. could have done with an evening meal,but was alloud to take a takeaway inside.
Yolanda (8/5): Giving heart to the community Queen Phillipa a delightful place to stay should you find yourself in the area. And so com - A warm welcome. A well appointed, clean well supplied room. An incredibly comfortable bed. It was very relaxing.
David (7/5): -
Lucy (10/5): Great value for money. Would recommend - Lovely big room and bathroom. The beds were very comfortable. The bathroom was clean and had a good shower. Breakfast was nice with some good vegan and vegetarian options. Nothing
Jonathan (10/5): -
Hannah (10/5): -
Julie (8/5): Al in all a good stay - The staff were very friendly from reception staff to house keepers The lights outside pur chalet were permanently on and made our room very bright .
raymond (10/5): best place to stay on sheppey - just a great place to stay if on Sheppey nothing
Sara (10/5): Awesome - Room was beautiful - breakfast was exceptional No dislikes
Derek (10/5): -
Guest (8/5): -
Graeme (9/5): First ever visit to Isle of Sheppey - Room fresh, clean, modern. Facilities in room first rate. Staff so helpful. Hotel perfectly placed for my work on island. Parking facilities free, with electric hook uo available. The hotel is small, so noise from other rooms/bathrooms can be heard
Peter (9/5): -
Peter (9/5): -
Patrick (10/5): Very enjoyable - Clean warm , friendly staff Nothing
Andrea (10/5): - I’ve left on the island all my life and the development of the Queen Phillippa is absolutely incredible. The attention to detail in the rooms, the staff and all the facilities were exceptional. Nothing
Richard (9/5): -
Ryan (10/5): - Very clean, very friendly, very welcoming, lovely views All good!
Patrick (10/5): I’ve stayed at the shurland I never will again - Clean lovely room good breakfast friendly staff Nothing
Richard (10/5): Definitely book again - Excellent stay well pleased would highly recommend
Barnetboy (10/5): Perfect as Always! - Pleasant, comfortable nights sleep and a tasty breakfast - time spent in the bar too and had a lovely time. Nothing at all, perfect!
Fishwick (10/5): - Staff were very helpful Everything was great
John (8/5): -
Phill (10/5): - All the staff were friendly happy, and it was just an amazing place to stay. I like the friendly killed atmosphere through the pub. And into the hotel
Beka (10/5): - Very clean rooms and friendly staff
Keith (10/5): Much better than anywhere in sheerness - Good location. Near everything but feels quiet. Lots of pubs and restaurants with a village feel. Nothing
deacon (10/5): Comfortable, massive room for 3 people. - Really quirky and unique with rustic table and rope lights. Breakfast was proudly displayed across too tables with array of juices, cereals, condiments ect. A Few different hot breakfast options where available I chose the toast avocado with bacon and poached eggs. Which was lovely. I have recommend this to family and friends. Nothing
Andy (10/5): - Very comfortable and excellent staff and service
Jefferson (10/5): -
Adrian (10/5): Great Stay, Thank You!!! - Frequently visited, always EXCELLENT. Staff are Superbly welcoming. N/A
Adrian (10/5): Excellent Stay, as always!!! - Ideal location for visiting family on Sheppey. Lovely, friendly staff. Spotlessly clean & comfortable room. EXCELLENT Breakfasts!!! At a Great Price too..... N/A
Michele (10/5): Delightfully surprised by my stay. Great staff. - Right from the start the staff were welcoming and kind. Room was excellent, clean and comfortable. Everything worked. Abundance of choices for tea and coffee. Nothing.
Georgina (10/5): -
Pat (9/5): staff go above and beyond - friendly and comfortable. radiator not working, was supplemented with small plug in radiator, but room still on cold side.
Patrick (10/5): - Welcoming and value for money
Vladimira (10/5): - We had a wonderful stay , thank you!! Very pleasant and professional staff, beautifully clean room, with everything you need.Lovely breakfast in the morning and just overall lovely, cosy and warm atmosphere. We will certainly book again
Hilditch (10/5): -
Lorraine (10/5): -
Peter (10/5): Did not say at hotel because Booking.com said it was 8.6 miles from southend on sea when it is 64mil -
Solveig Nuin (9/5): -
James (10/5): -
Paul (9/5): Excellent stay - Have stayed here before. Excellent facilities throughout. Staff very friendly and helpful. Nothing
Mark (9/5): - Breakfast kids live the pancakes
Jamie (10/5): Perfect stay, highly recommend - Everything. The room is very spacious and immaculately clean. The downstairs bar area is very warm and welcoming and there’s a lovely outside area to the rear with a ‘garden room’ which is heated with a tv which I spent a lot of time in relaxing with a beer. N/A
Roger (10/5): Great place - Location, staff and food was all good. Nothing to dislike
Lesley (10/5): Comfortable hotel with lovely staff and a good choice for breakfast - Staff very welcoming and lovely breakfast. On a busy road but not the hotel’s fault.