Quality Inn & Suites Big Stone Gap
Location: 4609 Aerial Way, Big Stone Gap, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Indoor Pool
Experience ultimate relaxation in our indoor pool, perfect for a refreshing swim or unwinding after a long day of exploring Big Stone Gap.
Convenient Amenities
Each room is equipped with air conditioning, a microwave, and a refrigerator, ensuring your comfort and convenience during your stay. Enjoy the added bonus of a private bathroom with complimentary toiletries.
Ideal Location
Located just minutes away from Southwest Virginia Museum Historical State Park and The University of Virginia College at Wise, Quality Inn & Suites offers the perfect base for exploring the local attractions.
Book your stay now at Quality Inn & Suites for a memorable and comfortable experience in Big Stone Gap.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Room service
- BBQ facilities
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Wheelchair accessible
- Kid meals
- Heated pool
- Lower bathroom sink
- Salt-water pool
- Outdoor furniture
- Fruits
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Reception hall
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Bulk dispenser for toiletries
Rooms Available
-
Standard Room, 1 King Bed, Non Smoking
1 King Bed
Overlooking the mountains
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, double sofa bed, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Sofa bed
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
-
Room, 1 Queen Bed with Sofa bed, Non Smoking
1 Queen Bed and 1 Twin Sofa Bed
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hand-held showerhead
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Hand-held showerhead
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
-
Suite, Multiple Beds, Non Smoking (Upgrade)
2 Queen Beds and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
-
Room, 1 King Bed with Sofa bed, Accessible, Non Smoking
1 King Bed and 1 Twin Sofa Bed
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Hand-held showerhead
- Closed captioned TV
- Lowered peephole/view port in door
- Shower grab bar
- Wheelchair-width doorways
-
Queen Suite with Two Queen Beds - Non-Smoking
Max Occupancy: 6 (6 Adults)
- Toilet paper
-
Standard 2 Queens - Non-Smoking
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a carpeted floor as well as mountain views.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard King Non Smoking 1 person Sofa Bed
Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned triple room features a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as mountain views.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Heated pool
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
King Room - Accessible/Non-Smoking
The spacious triple room provides air conditioning, a washing machine, as well as a private bathroom featuring a walk-in shower and a hairdryer. The triple room features a tea and coffee maker, a carpeted floor, heating, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Alarm clock
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Adapted bath
- Shower chair
- Heated pool
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Queen Room - Accessible/Non-Smoking
Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The spacious triple room features air conditioning, a washing machine, a tea and coffee maker, a carpeted floor, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Alarm clock
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Adapted bath
- Shower chair
- Heated pool
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Amanda (10/5): Love this place! Gem of the Hills! - I loved the view and location to the area. The staff was soo friendly!! Liz and Melissa went out of their way to make our stay easy and smooth. We were in town for graduation. The shower was not for tall people and wouldnt drain well.
- Dickenson (10/5): Excellent stay friend and very accommodating Thank you - The ease of check in great location
- Gary (8/5): -
- Terri (10/5): -
- Stephanie (10/5): -
- mielke (10/5): Great - That there was NO carpet in the rooms. It smelled better and I wasn’t afraid to walk on it barefoot
- Denean (10/5): - How nice and clean it was
- Roxanne M (10/5): -
- Keith (10/5): - The staff Nothing
- Garza (10/5): - Wonderful stay!
- Sandra (9/5): If I go to that area again I will absolutely be booking my stay there! - Your staff was awesome! So welcoming!! I arrived late Monday and the lady at the desk was so hole heartedly welcoming and when I saw her the next day she was just as pleasant! Awesome worker to your establishment!
- bobbie (10/5): -
- James (10/5): -
- Gillespie (10/5): -
- Spears (8/5): -
- Christina (3/5): - Great location. Pool. Beautiful Christmas decorations. Room smelled bad, like mold. But everything looked clean. Accidentally scheduled for wrong day. They wouldn't refund even though they had plenty of available rooms. Lady at the front desk at night was nice.
- Billy (9/5): -
- Gary (8/5): Stayed there few times while traveling for work, always a good experience - Location and staff always friendly
- Michael (5/5): It was a place to stay for the night. I wouldn’t wanna stay there long-term. - The pizza King was good The room was smelly. Stagnant.
- James (10/5): Comfortable - Easy access Nothing it was fine
- Rodney (10/5): - Very clean, comfortable, nice and quiet.. Every thing was great
- Jerry (10/5): - Everything Mattress seems a bit more out.
- jessica (7/5): -
- Tammy (10/5): -
- David (10/5): Awesome - It was quite and clean Nothing
- John (1/5): Horrible addition to rates!! - Location would have been great Pricing...had a card I always use to reserve rooms with. Advised check in would be late evening. The hotel decided to run my card without authorization, and when my son got to the hotel to check in they explained to him that they charge basically double for the room in case you steal a pillow or something. I've never known a pillow to cost $250 but apparently theirs do. I do not recommend reserving this hotel through a third party, my third party was booking.com and I have never I repeat never had an issue like this before. This chain of hotels is completely off my list now thank you. By the way I gave all questions a bad score just because of the fact that I only saw the lobby.
- Linda (9/5): -
- Josh (10/5): - How nice they were
- Betty (8/5): -
- Deborah (9/5): -
- Glenda (10/5): -
- Rebecca (10/5): -
- Benjamin (10/5): - Room was very clean, staff was very nice and you had a lot of places to park. Everything was great
- Tammy (10/5): - I hate staying in hotels. Yours was great. Clean and very friendly.
- Kathryn (10/5): Fantastic stay! I would love to come back sometime. - The property was very clean. The breakfast was fantastic! The pool was fun. The fall decorations were a nice touch. Beautiful view. The people were very friendly and helpful!
- David (8/5): - The venue is clean and quiet. Our only complaint is the WiFi that is inadequate and unavailable much of the time.
- Wesley (10/5): -
- Stephanie (10/5): Best Hotel Ever! - This was the cutest, most updated hotel I have ever stayed in. It was decorated so cute and I absolutely LOVED the cabin lime feeling. From the front lobby to the hallways and even the rooms were amazing! We will definitely be back.
- Rhonda (10/5): We'll be back! - Nice, clean room. Decent continental breakfast. Will happily stay here again.
- Gregory (9/5): -
- crystal (10/5): Staff was very friendly and nice place to stay - Was very nice Really had no problems
- SHEENA (10/5): - The cleanliness and nice staff Needed more towels and wash cloths
- Ferrin (8/5): -
- Sandra (6/5): - I didn’t like having to change rooms because the bottom mattress had a fairly large smear of blood on it.
- David (10/5): Nicest motel I've stayed in I'll give it way beyond a 10 - Very clean comfortable excellent room .great breakfast perfect. Staff great . Friendly recommend highly. To anyone cleanest .and comfortable placed iv stayed way above a 10 Nothing couldn't get any better comfortable beds very clean room . Great breakfast very nice an accommodating staff .
- Glenn (10/5): - Very clean, nice staff
- Bruno (10/5): - Petit déjeuner buffet excellent, hôtel très propre, chambre spacieuse et confortable.
- Jason (10/5): - The bed and pillows were so comfortable. Most pillows at hotels leave me with a sore neck but these were great. The staff was always kind and helpful. I would definitely stay again.
- Leister (10/5): - The scenery is beautiful. Staff very friendly and helpful.
- ray (8/5): will return. - Location
- Axel (7/5): -
- Curtis (10/5): -
- Cullen (10/5): Hotel matches it's name...Quality! - Excellent service all the way around!! We checked in late due to rain delay at event we attended. Parking lot has plenty of light and greeted and checked in quickly. Hotel is an older hotel, but they have worked extensively to update/modernize the rooms. Rooms are large with cabin decoration. Clean and comfortable. Breakfast was solid and fresh. Recommend to anyone traveling in the area.
- Benjamin (10/5): - The staff is very nice and clean breakfast is good pool is a salt water pool very nice and warm. We stay here every time we come to big stone
- Ann (10/5): Excellent, beautiful place to stay & staff were GREAT & helpful!! - Loved the gazebo for hanging out, smoking; enjoyed breakfast and SUPER comfortable bed Breakfast was sub-par & least of likes
- Thomas (10/5): Ideally, located, friendly staff, clean and safe. We would stay here again. - Very welcoming and friendly at the front desk, great breakfast served by friendly wait staff, safe, clean, comfortable. We especially enjoy the gazebos overlooking the valley. The pool was clean and well taken care of. Rooms were immaculate and well appointed. Bed was comfortable. A great place to stay. I cannot think of one thing
- Jamaal (10/5): - Staff was very professional and very nice!
- Jennifer (10/5): - It was nice, clean and professional stay. Staff was attentive and helpful. Room was clean, only note was that the room smelled a bit odd.
- Cindy (9/5): Superb -
- Glen (10/5): Exceptional -
- Drake (10/5): - Its a great hotel in the middle of nowhere.but everything was perfect.
- Ashby (10/5): Exceptional -
- Kathryn (6/5): - The staff were friendly and helpful. The room was clean and the bathroom was designed with grab bars and a shower that accommodates handicapped people. We wanted to give a higher rating but the bed was terrible. It was unsupportive and the pillows were very uncomfortable.
- Natasha (9/5): Great location, staff and very clean - clean, comfortable, good size pool, staff was very accommodating and super friendly. Also, good breakfast TV signal went out so for the last day/night of my stay I had no tv to watch
- Kerri (9/5): Superb -
- John (10/5): - Very nice and comfortable place with gorgeous view.
- Sharon (10/5): - Hot breakfast!
- Christian (10/5): - Very very nice and well kept, felt like there was genuine effort put into the place, great breakfast and awesome pool house. Definitely one of the best hotels in Southwestern VA!
- Means (10/5): Exceptional -
- Michael (10/5): - Always fun and clean.
- Michael (10/5): - My kids live the pool. We drive up and stay everytime they have a celebration. This was end of school 25. Always very nice staff, accommodating, and clean. We will be back again.
- Danielle (10/5): Exceptional - We ran into car trouble and only had enough money for one nighty husband got paid the next day and they allowed us to pay for the whole stay the next day we are sooo appreciative of that!!! The hotel is clean the staff are amazing and we will definitely be staying again!
- Larry (10/5): Enjoyable - We liked everything. We missed breakfast. I believe we got around too late. Maybe, longer breakfast hours.
- Jennifer (10/5): The staff was really nice. We have stayed here multiple times and enjoy it everytime - Quite and clean Nothing
- Hirzel (10/5): Exceptional -
- Jonathan (10/5): - Older property but insanely clean.
- Shellie (10/5): Exceptional -
- Joan (10/5): Good time for a short trip. - It was a good experience overall..!!!
- Tim (9/5): Would stay again and recommend - Clean nice location
- Nathan (10/5): Very peaceful - Very clean! Great breakfast!
- Terry (10/5): Exceptional - The breakfast was on par with other hotels in its class. We liked it very much, and will stay there again when we are in the area. The staff was very friendly and helpful.
- Daniel (10/5): Exceptional -
- Ann (10/5): Wonderful place to stay!😁 - Great view comfortable bed and pillows the room was very clean no carpet which was great! The hot breakfast is a plus. Staff is wonderful. I would definitely recommend this hotel
- Piper (2/5): - We really were hoping to like it here, we did a bunch of research beforehand even. We are younger but not disruptive or disrespectful. We stayed for 5 nights.. the pool was okay, dirty and freezing cold and they claim it to be a “saltwater” pool and it was definitely not, sucks for someone like us with a chlorine allergy. Then on our last night we got in around 11pm after hiking all day long, around 11:30 we got a call from front desk saying the people below us said we were being loud.. I had just gotten out of the shower and my boyfriend was already sleeping in bed. Then I had laid down, 10 minutes goes by and the people below us are pounding on the ceiling. I called front desk and they legit did nothing about it. Whatever it wasn’t the biggest of deal. But then at 5am the next morning we were getting ready to leave, checked out front desk was nice until they thought we walked outside and couldn’t hear them when the lady at the front desk asked the man “ which room was checking out” and he said “309” than she proceeded to say “ oh does that room ring a bell,” giggles and continues to talk bad about us. After 4 nights of being quiet and respectful and then one person says we were being loud… Also they say breakfast goes until 10am, it does not they closed it early every morning we stayed there. I honestly wanted to like it here and come back but unfortunately that won’t be happening. The workers are honestly very disrespectful.
- Lynne (7/5): Clean, comfy stay while in Big Stone Gap. - There was a nice spiral staircase going up to the second floor. I appreciated that a hot water spigot was available 24/7 so I could have my cup of tea whenever desired. I also enjoyed the side table in my room where I could sit comfortably to work at my computer or watch TV. Since I was there two nights, it would have been nice if there'd been a little variety in the breakfast menu, but it was the exact same items in the buffet both mornings. My room was clean but there was no vent in the bathroom, so everything was fogged up after a shower.
- Tonya (10/5): - Checkin was very easy very nice employees
- Shelley (10/5): - The staff is so friendly and accommodating, they really helped me feel welcomed. The room I was in the first night didn’t work for me and they switched me to another room, which was amazing. So grateful for my time here. Beautiful views, clean rooms and bathrooms, comfortable and quiet. Highly recommend!
- Ann (10/5): Exceptional -
- PTeasa (6/5): - Very clean, food was good, didn’t like the fact that we had to put guests that live there as guests in our room in order to swim
- Farrow (9/5): Superb -
- Jean (10/5): - This is my favorite hotel of all!!! I love the decor. Plenty of room and beds are so comfortable. Great breakfast. Staff are friendly and helpful. Can't think of anything I would change. Love this place!!!
- Trevor (10/5): - It was great
- Justin (8/5): Very good -
- Jennifer (10/5): Very easy check in and staff was very friendly. Very comfortable - Very clean and comfortable, great location and quiet. Na
- Gina (10/5): Very nice would stay again - Breakfast was good. Front desk ladies super nice and helpful housekeeping very helpful. Na
- Mary (8/5): Was a nice stay. I would stay here again. - It was clean and comfortable. Convenient location. Good price. No carpet in first floor room. Floor was cold and uncomfortable. Only bar soap in the bathroom.
- Julie (8/5): Great, clean hotel with friendly staff! - The place was really pretty! Great pool!
- X2871LEnatalieb (10/5): Spotless! - This may well be the cleanest hotel I’ve ever stayed in. The bathroom fixtures were actually shining. The staff were very friendly. The view was beautiful. The bed was comfortable. All at a very reasonable price. Additionally, as someone who is allergic to dogs, I was thrilled to find accommodation that does not allow pets.
- Rodney (8/5): - Friendly staff that was very personable.
- John (10/5): - It’s great
Photos
