Phoenix Heights By Bridgestreet

Location: 4 Mastmaker Road, London, England, E14 8RR, London, GB

Star Rating: 4 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - anytime

Check-out: 11:00 AM

Instructions: There is no front desk at this property. The check-in location differs from the property location. Check-in location: [39 Westferry Circus, London E14 8RW]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance.

Amenities & Facilities

• Express check-out
• Free WiFi
• Express check-in/check-out
• Elevator
• Express check-out
• Smoke-free property
• Airport transportation - pickup (surcharge)

Rooms Available

• Deluxe Double or Twin Room with City View

  Providing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room provides a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Linen
  • Toilet paper
  • Body soap
  • Socket near the bed

• Apartment, 1 Bedroom

  1 Double Bed

  431 sq feet

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV, cable channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead

  Practical - Washer/dryer, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Oven
  • Stovetop
  • Toaster
  • Separate sitting area
  • High-speed internet access
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Rainfall showerhead
  • Separate living room
  • Separate bedroom
  • Bedsheets provided
  • Highchair

• Apartment, 2 Bedrooms (with Sofa)

  2 Double Beds and 1 Double Sofa Bed

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV, cable channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead

  Practical - Washer/dryer, double sofa bed, and iron/ironing board; cribs (surcharge) available on request

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Oven
  • Stovetop
  • Toaster
  • Sofa bed
  • Separate sitting area
  • High-speed internet access
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Rainfall showerhead
  • Separate living room
  • Separate bedroom
  • Bedsheets provided
  • Highchair

• Apartment, 2 Bedrooms

  2 Double Beds

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV, cable channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead

  Practical - Washer/dryer, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Oven
  • Stovetop
  • Toaster
  • Separate sitting area
  • High-speed internet access
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Rainfall showerhead
  • Separate living room
  • Separate bedroom
  • Bedsheets provided
  • Highchair

Guest Reviews

• Greta (10/5): - Clean, smells good. Good location, 12min walk from underground. Amazing views from the window. Everything was good.
• Horst (9/5): -
• Anne-Marie (6/5): Fair for where and what needed. - Location, attended event near the 02. Modern and gadgets. Noisy (children crying) not very clean. Hair in shower and dirty floor. Coffee stains on side. Very hot and stuffy inside the building. Windows open but not enough to circulate air.
• Janis (8/5): Great location for O2, stunning views. - Perfect location for gig at the O2. Stunning views across London. Short walk from tube station. Helpful landlady.
• Clare (10/5): Relaxing - Clean and comfortable Can imagine it gets quite hot and stuffy in summer
• Jayne (8/5): Great! - Perfect location. Suited our needs well. Large shower head didn’t work. Wi-Fi didn’t work
• Susannah (8/5): -
• Sean (8/5): -
• Paolo (10/5): -
• Andy (7/5): - Convenient and comfortable Noisy - neighbours and outside train noise early in morning. No need for the door stay in the bedroom- makes it feel like a prison cell
• Mark (7/5): - Location for the O2 plus the views of London It felt like we were staying in someone's home even though it stated it was an apartment.
• Owen (8/5): -
• Coraline (9/5): -
• Ellie-May (10/5): Lovely - The view was incredible
• Katy (10/5): -
• Denise (8/5): - Die Lage war super, es ist ein wirklich cooler Stadtteil von London. Die Aussicht war echt grandios. Der Check in verlief unkompliziert und auch die Kommunikation bei meiner Nachfrage war schnell und freundlich. Die Matratze war etwas durchgelegen.
• Helen (10/5): Clean, good location , we had a good experience, we had our own space and privacy. good value for money - The property is really clean/ spotless we had a hard time looking for the property maybe because the google directions will not work because of so many closed narrow road and many barriers.. it took us almost an hour to locate
• Candie (10/5): -
• ben (10/5): -
• Liam (8/5): -
• Harry (10/5): - Was a short walk from Canary Wharf Tube Station. Had an EXCELLENT view of London from our room. Getting into the place was relatively simple, no complicated procedure. N/A
• Lauren (10/5): -
• Carli_Susu (8/5): - Spectacular view of the sparkling city from the 20th floor and very conveniently located for the sights of Canary Wharf and docklands, this was great value for money. Clean and comfortable. Helpful host, although this was from remote, as he wasn't in the country. We came for the Canary Wharf Winter Lights Festival and this place was just perfect for exploring everything by foot, plus the lovely, nearby Mudchute farm with llamas! I wouldn't really describe this as an 'apartment', it feels more like a smallish hotel room with a mini fridge and a breath-taking view, but the place was perfectly nice and satisfactory and I wouldn't hesitate to book it again. This place was pretty good, but just a couple of small hints for the owner. Firstly, we were a bit freaked out that when we arrived, no one answered the buzzer, the phone contact number on booking.com was dead, and we were left stranded in the rain. Fortunately another tennant let us in and instructions were clear as how to get the keys. Secondly, the heating in the room stopped working. Couldn't phone the owner, but messaged him and he did respond really quickly and was helpful although it took all day to sort which meant we had to go out to get warm. To the owners credit, he remained responsive and polite at all times. Thank you!
• Tarnia (9/5): -
• Odette (9/5): -
• Grant (2/5): Terrible experience. - Nothing. Everything.
• Sally (9/5): - Great views from this room. Very clean and comfortable. Would definitely stay again. No concerns with this room at all.
• Dilys (6/5): Good value for money and suitable for overnight stay - Good location views over London were excellent. Helpful host, property easy to access Was very small and in need of a lick of paint. Tap in bathroom was broken and the whole flat was a bit tired.
• Maicol (8/5): Tutto regolare - Vista spettacolare, posto carino e accogliente. Ci ritornerei in futuro!
• Amy (10/5): - Great view and location, would recommend if you are going to an event at the O2 arena. Lots of good restaurants nearby. Very comfortable room excellent value for money. Nothing
• Colin (5/5): Basic but clean - Clean. Good coffee machine. Best part - Turkish restaurant on the ground floor! Basic room, but it served a purpose for us staying one night near a relative. WiFi password did not work. Seemed to be no live TV and Internet so poor that Netflix etc buffered constantly. Tap over basin so loose almost falling off. No shower gel.
• Deborah (10/5): Fab apartment with terrific views - The view! Spacious. Clean. Coffee machine. Location perfect for O2. Just one stop on jubilee line. 2nd time here and we'll be back. Truly cannot think of anything
• Charlotte (4/5): Cheap and cheerful if your happy with no hot water - Good location, close to central London and Canary Wharf tube station No hot water so couldn’t shower
• Steven (10/5): A really lovely place to stay with easy to access transport links a short walk away and an absolutely lovely view over L - One of the best views of South London I’ve seen. There are convenience shops really close by and really close London Underground links with also a bus stop really close too. The owners were very helpful too.
• Carrie (7/5): -
• Sharad (9/5): -
• Emma (10/5): -
• Rita (10/5): - Elhelyezkedes, közel a metró . Elérhető tulajdonos Minden szuper volt
• David (7/5): - Location excellent. View stunning. Bed comfortable. Room very warm and clean, nicely decorated. Quiet. Easy to find and arrival instructions very clear. Only one chair (had my wife been with me there would be nowhere for us both to sit). No table to put tea / coffee on. No tissues or shampoo. Shower screen doors did not meet.
• Peter (8/5): Nice clean room with stunning city views. Superb location. Wonderful breakfast at cafe 2 min away - Location excellent, clean tidy room There is a small leak under the sink
• piotr (8/5): - Great Location. If you like to stay at Canary Wharf is very convenient. Its located at the top floor (level 20) of a building with beautiful views over London with large windows. I had a nice sleep. Thanks for the coffee machine, too! In general I am glad that I selected this place. Although the bathroom belongs solely to this apartment, it is located outside of the apartment, which is a bit uncomfortable. I thought that the basic toiletries like shampoo are included, which is not the case. I couldn't find password to the wifi- please make sure to ask upfront. Access to the apartment is a bit tough as it took me a bit of time to open the key locker with the code.
• Nemeth (10/5): Nagyon barátságos és segítőkész szállásadó. - Nagyon tiszta és kényelmes szállás. Gyönyörű kilátás. A szobában egy kisebb asztal hasznos lenne.
• Rodney (1/5): Very disappointing - Nothing other than the locations No shelves in the only cupboard so we had to live out of our suitcases. The bed was not very comfortable. The milk sachets supplied had expired 8 months ago. Dirty marks on bedroom door. Kettle was full of scale and coffee cups stained. Bathroom towels were not soft. They were like sand paper. No shower gel or shampoo supplied Hand wash had been watered down. The bathroom light was on a motion sensor that did not work when you were in the shower so you had to open the shower door and waive an arm around every 2 minutes or shower in pitch dark. There was a water leak in the bathroom vanity. We have stayed in a number of different places in Canary Wharf and this was by far the most disappointing. It does not deserve the rating it has on Booking.com
• NADIA (10/5): - Very easy to get in and very clean. The view was amazing
• Katleen (8/5): -
• Craig (8/5): Great location and view - I loved the location, the view and almost all of the facilities. The instructions were clear about how to get into the apartment and it was very clean and tidy. Only thing I didn't like was the shower. Which was an issue I could deal with no problem but was a little annoying. The light must be on a motion sensor, which is great when you go to the loo, but when you have a shower the light goes out after a few minutes leaving the bathroom in total darkness so you have to wave your hand to get the light to come on. There may have been a switch to override the sensor but I couldn't find it.
• Robert (8/5): -
• Pete (8/5): Definitely worth considering as location is excellent - Yes room was good, excellent view, comfortable . Fridge and safe in the room. No smoke alarm, only one mug when a couple staying.
• Gaurav (9/5): -
• Lucie (10/5): -
• Mwenda (10/5): Exceptional -
• Amy (10/5): Absolutely amazing!! - The property was absolutely lovely. Very clean, the decor helped highlight how clean it was as well as complimenting the aesthetic. The furniture was clean, comfortable and stylish. The bed was comfortable and my night sleep was not disturbed at all. The room was nice and spacious, had a great working TV, wifi, kettle and coffee machine. The owners provided tea, milk and coffee which was lovely. Door to the bedroom had a lock on for extra security, property felt very safe. Walk to the tube was only around 5 minutes. Very quiet for such a busy area. The bathroom was lovely, everything in perfect condition and working as well as looking very clean (no marks or mould anywhere). The shower was great, water pressure was okay, but the shower head can change which can rectify this. Water was very hot which was lovely, and the mirrors were great. They provided a hairdryer, iron and ironing board which was great. The owners were absolutely lovely, providing check in and check out details when needed. Very easy check in and check out also. They asked if the bedding, cups and towels needed changing half way through the stay. They provided a fan during the hot weather which was very much needed. Absolutely worth the money!! Brilliant property :) It could use a microwave or toaster. The automatic light did turn off a few times while in the shower but very easy to trigger it again.
• Siriwan (9/5): Superb -
• Fredilmanichino (9/5): Superb - The view of the apartment is astonishing. Very unique. The position also is very good in a nice part of London. The door that divide our apartment from an other apartment (I guess where the owner lives) has not the keys to lock.
• Laura (10/5): Exceptional -
• Matthias (9/5): Good value and clean - Room was clean and well presented. Centrally located next to canary wharf. Cleanliness
• Helen (8/5): Pleasant stay - Location was great as we were attending a concert at the O2 arena Brand of tea was tasteless and no coffee pods for the coffee machine
• Kate (9/5): Perfect for the O2 - would stay again - Perfect location less than 10 minutes walk away from Canary Wharf tube so brilliant for getting to the O2. Surprisingly well equipped- kettle, fridge, coffee machine. On the 20th floor so great views!
• Harsh (10/5): Exceptional -
• Beccah74 (10/5): Excellent Stay! - Great communication about check-in procedures, which were easy to follow. We arrived on the hottest day of the year so far and there was a much needed fan in the room. The bed was very comfortable. Amazing views! Nothing.
• Nicole (10/5): A great stay for the London marathon. Excellent location and space it great, with lovely views over London! Special touc - Location was excellent! Building was quite warm however a very quiet fan in the room was a pre-anticipated gesture
• Sumayya (10/5): Exceptional -
• Maria (8/5): Very good -
• Eva (9/5): Amazing views - The location and the views are amazing - it really gives you another perspective on the city. The facilities, cleanliness and comfort were great too, and the whole place/annexe is accessible via its own entrance so it is nice and private. We will definitely return, as we travel to London often. Little things like shampoo and shower gel for the shower would be nice; and perhaps some variety of teas (ie green), and a box of tissues. The WiFi password didn't work for us while we were there but as we only stayed for a night, we didn't contact the owners. I'm sure they would have helped fix it.
• Ashley (10/5): Great location for the O2 - Great little property in a great location for the O2 and surrounding areas. Short walk from Canary Wharf Tube station
• Jenny (10/5): Great apartment - Amazing views, clean and bed very comfortable. Compact but really great value for London and perfect for visiting o2!
• Anthony (10/5): Nice stay! - Loved it. Great views. Nothing really. It was excellent.
• Shelley (10/5): Exceptional - Gorgeous room with amazing views and very comfy bed! I couldn’t recommend this place enough! Thank you! Can’t wait to stay again
• Deborah (10/5): Fantastic views. Great location. Comfy accommodation. - Fantastic views over London. Lovely, bright room. Comfy bed. Loved the coffee machine. Nice touch Perfect location for the O2 which is only one stop on the jubilee line from Canary Wharf which is only a 10 min walk away. Struggling to think of anything.
• Bianka (10/5): Exceptional - The view of this room was unreal, comfortable bed and duvets! Very clean and modern, just a lovely stay within a perfect location! We went the o2 for a concert as well as sightseeing in London and the underground was a perfect distance away! Would definitely recommend and book again! Only one fault I could say which I saw it was mentioned before is one shower door was missing, therefore it was a little harder to shower as water went on the floor.
• Vanessa (5/5): Was a bed only thats it - Location, view, comfortable bed No shower door, broken fire detector, only 1 bath towel for 2 people!
• Parasca (10/5): Amazing - The views and location are amazing, comfy bed and warm room There was a missing door in the shower but didnt raise too many problems
• Rehana (7/5): Good -
• Nicky (7/5): Good price, but you get what you pay for - The apartment was well located and good value for money. Quiet. I slept well and the bed was comfortable. The shower door was broken - half of it was completely missing, and the other half nearly fell on me when I tried to move it, and the bathroom floor was swimming with water when I finished my shower. It's a small shower cubicle in the corner, so impossible not to get water everywhere if there is no shower door. I also found it hard to drain the basin as the plug got stuck. Also no drinking water available in the room and no shop or vending machine to buy water, that was convenient. No access to a tap or a kitchen to get a glass of water.
• George (8/5): Good. Little improvements would have helped. - Location, views, fridge. Bed good. Change of towels would have been helpful. Screen of Shower needs repairing. Wash-up liquid would have been useful.
• Ronnie (10/5): Great location with stunning views and a great host too. - The view from the room Is absolutely spectacular. The location with regards to Canary Wharf area and even city via the Elizabeth line. Great communication with the owner too Nothing.
• Liann (6/5): Fair - 1) Great location! 5-10 mins walking distance from the rail station. 2) I was on the 20th floor and the view was amazing. 3) Easy check-in and check out. 4) Clean apartment. 5) Decent price point 1) There was no heating when I got home late on the second night of my stay. It came back on in the morning but I had to shower etc the night before with the place being cold. 2) The bathroom door doesn't close so you have to keep the water pressure low and even then, it's impossible to not wet the floor outside (although there was a mat). The bathroom itself is also quite small and I think some people would struggle to shower in there. 3) There's no lock on the door to get directly into the apartment and I think I would not have been able to sleep comfortably (due to not feeling completely safe) if I were alone 4) There wasn't enough soap to shower in the bathroom. I could have maybe messaged and asked for more but I just ended up using one of my own otherwise we would have ran out. n
• Ara (8/5): Would definately book again. - The views are lovely, its a private room and bathroom. The bed was comfortable. Location was perfect. The room smelled nice there was heating and was able to open the windows. Blackout curtains were great addition. Coffee was good and had all basic facilities needed for a nights stay. Small things:The shower is very small, the doors don’t fully close nor slide open fully so tricky to get in and out of, kind of wedge in and out. The bedding you could tell had been washed but there was a large stain which hadn’t washed out. Towels were not full bath towels. There is loud banging off doors coming in and out late and from 5am onwards.
• Karen (9/5): Perfect for my needs, well appointed and great communication from owner - It was very convenient for where I needed to be. Stunning views of shard, Tower Bridge etc. clean and comfortable Step to get in shower was a bit awkward but this is a very minor thing and would not stop me booking again
• Rosa (1/5): Bad - Room looked nice in pictures, possible good view but we didn’t get to experience it. We did not get to stay in the room!. No clear instructions on how to find the property. Entry details had not been provided by the time we arrived. We were not told what the entry pin was and so we were unable to enter the property. I rang the only provided phone number multiple times and was sent to answerphone straight away. We had an appointment to make and so needed to drop our luggage off, the weather conditions outside were very cold and rainy, therefore we had to stay elsewhere. We were only contacted much too late after we had already checked in to another hotel. I would expect a refund for the lack of customer service and poor communication.
• Mihoko (8/5): Perfect for going to O2. - The location was perfect for O2 live. Easy to find and get access. The room was spacious and clean. A small table to eat or write on would have been good.
• Panagiοtιs (9/5): A clean and convenient London apartment with great views! - The room offered a breathtaking view, providing a picturesque backdrop of the city. The outstanding view from the windows adds a touch of luxury, making it ideal for unwinding after a day of exploring the city. The cleanliness of the space was impeccable, with spotless living areas. Amenities like a coffee machine are a thoughtful touch, adding convenience for a cozy stay. Located in a Canary Wharf, it provided easy access to public transport and local attractions, making it ideal for a short city visit. Highly recommended for those seeking a cozy, scenic, and hassle-free stay in London.
• Chloe (6/5): Pleasant - Clean, spacious room, provided a coffee machine and fridge, amazing view from windows The shower was broken, it only worked on very hot temp so my partner had to use a cloth to have a clean
• Katie (8/5): Great for a short stay! - Great location for the 02, plus Canary Wharf is a busy place with lots to see, eat etc so suits us perfectly. Apartment was easy to find and access, and was spotlessly clean. Had everything you need for a 1 or 2 night stay. Would stay again for the views alone! The shower setting seems to have seized on hot, might need fixing!
• Alexandra (8/5): Great location and good value for money. I would definitely use again. - View and central location. Room was spacious The shower was too hot (we couldn't use it). There was no way of turning the temperature down as the tap was stuck.
• Rebecca (10/5): We loved your property so much and want to come back soon - Exactly as described Nothing at all
• Pattie63 (10/5): Excellent, would definitely book again. - This was an overnight stay, has everything that you would need, kettle, coffee maker, tea, coffee, milk and sugar available. I would not hesitate to try and reserve if ever we are to visit London again. Very handy for the tube, a car park 10 mins walk along Marsh Wall.
• Yz (8/5): Very good -
• Chris (9/5): Lovely room, great property, ideal if visiting O2 or Canary Wharf area of London - Lovely room, very clean & bright, with great views all the way to London Eye, Tower Bridge & The Shard. Location was really good too, close to thr O2 and Canary Wharf (10 min walk) & the owners were very helpful in terms of advising how to get around and how to get to the property from nearest tube station(s). The room itself is a sort of annex, on the top floor, with the owner’s apartment separated by a locked door. Access to the room is through a small corridoor and a doorway. We never worried about privacy, and it was already said in advance that we wouldn’t be disturbed nor could we access the other apartment. The bedroom is lockable, but we didn’t bother, with a short hallway to the WC. Access instructions were clear enough, and once we knew what to do it was no issue. Overall, very enjoyable stay, ideal for a couple as not big enough for a family. Thank you 😀 Nothing
• Sangeeta (8/5): Very good - The location and the view
• Barbier (10/5): Great location. Great price. - Very clean. Fantastic views of London and great location. Nothing.
• Aikaterini (7/5): Good -
• Jan (7/5): efficient stay close to Canary Wharf - good location, quiet room on the 20th floor, nice view no chair or table
• Gosia (10/5): Very good stay in London - Everything was perfect! We already plan to come back :) The only thing I would add would be one more duvet - one was not enough for us. However, we didn't ask for 2 separate ones so maybe it is possible.
• Adam (8/5): Fabulous view - Very comfortable clean bed, wonderful cityscape views, great location with easy access to the underground, a useful handy shop nearby, and clear access instructions sent by owner. The shower was a bit temperamental in the morning, maybe just time of day water pressure though.
• Jason (9/5): Superb -
• Liam (10/5): Exceptional -
• Andrew (8/5): Very good -
• Leanda (7/5): Good -
• Sallyanne (8/5): Very good -

Photos