Cool Palms Motel

Name: Cool Palms Motel
Address: 4 Nebo Road, Mackay, au

Location: 4 Nebo Road, Mackay, au

Star Rating: 3 Stars

Property Type: Motels

About this Property

Convenient Location
Cool Palms Motel is strategically located just minutes away from Caneland Central shopping centre, Mackay city centre, and Mackay Airport, making it the perfect choice for both leisure and business travelers.

Comfortable Accommodation
Each room at Cool Palms Motel offers a cozy retreat with modern amenities such as a private bathroom, flat-screen TV, air-conditioning, and a dining table. With all rooms situated on the ground floor, convenience is guaranteed for all guests.

Relaxing Facilities
Guests can unwind in the fully fenced outdoor pool and barbeque area, ideal for enjoying the pleasant weather. Additionally, take advantage of the after-hours check-in service and stay connected with complimentary WiFi throughout the property.

Experience convenience, comfort, and relaxation at Cool Palms Motel - book your stay now!

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 10:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Outdoor furniture
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Smoke alarms
Guest room sealed after cleaning
Key access
Food delivered to guest room
Access to health care professionals
Delivered food - securely covered
Television in common areas
Express check-in
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Housekeeping on request
Private picnics
Exercise/lap pool
Japanese garden
Secured parking
Swimming nearby

Rooms Available

Standard Queen and Single Room

This room features a kettle, toaster, microwave and a refrigerator. It also includes a flat-screen TV, a private bathroom and an outdoor seating area.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Dining area
- Electric kettle
- Toaster
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Chocolate or cookies
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
Family Room

In the kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned family room includes a flat-screen TV with streaming services, a private bathroom as well as outdoor furniture. The unit offers 3 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Dining area
- Electric kettle
- Stovetop
- Toaster
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Chocolate or cookies
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
Large Family Room

This large family room has a well equipped kitchen with fridge, dining room table and chairs, plus a 3 seater sofa, and a private bathroom.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Chocolate or cookies
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
Standard Queen Room

This air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as outdoor furniture. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Dining area
- Electric kettle
- Toaster
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Chocolate or cookies
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
Queen Studio

Guests can make meals in the kitchenette that is fitted with a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with streaming services, a private bathroom as well as outdoor furniture. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Dining area
- Electric kettle
- Stovetop
- Toaster
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Chocolate or cookies
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
Queen and Single Studio

This studio features a kitchenette with a stove top, toaster, kettle, microwave and a refrigerator. It also includes a private bathroom and an outdoor seating area.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Dining area
- Electric kettle
- Stovetop
- Toaster
- Cleaning products
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Chocolate or cookies
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation

Guest Reviews

Pamela (10/5): It was clean, beautiful comfy bed very friendly staff - Light above the bed didn’t work,Door was a little stiff to open,could do with a power point near the the eating table and a couple more pillows
Rebekah (8/5): Confirm services are available before stay. - Comfortable bed, friendly staff. No toilet paper. Some mould in shower and water damage to vanity. 2 week stay, search for stay included laundry, was not available on-site.
Hamish (10/5): -
Laufili Joseph (10/5): -
Parsons (7/5): Convenient - Convenient location The car parks were on the smaller size The reception was not open the hours stated on the door (8am-7pm) we tried to buy drinks at 6pm on first night then was open at 830am morning we left Didn’t like the smokers on either side of our room smoking out the front of them
Ariiki (10/5): -
Brett (9/5): Very enjoyable stay nice and quite area - Location to CBD Maybe an extra towel but that being picky
Matthew (5/5): -
Terry (9/5): - Staff were very accommodating
Kyah (10/5): -
Ashish Kumar (1/5): Its good for location but overall its a waste of money & comfort. Cleanliness level os very very poor. - Nothing. If I can giving negative rating I would do. Dirty and unusable stuffs in the room. Cleanliness level is very poor. No handwash, soap in the bathroom. Dirty linen clothes. Door lock not working properly.
Guest (7/5): Nice and easy - Good price ,quick service Pool
Stafford (1/5): Wouldnt stay here again - Nothing sorry is a dump Over priced and needs renovatimg or demolished
Nita (10/5): affordable, close to shopping - comphy bed, good air- con, fast fan
albert (3/5): -
Luke (6/5): -
cathy (5/5): Convenient at short notice - Good parking Staff unhelpful
Kristal (7/5): Good for what you pay - It’s ok
Mervyn (7/5): -
Brayden (8/5): -
Harish (1/5): I would not stay here again. Not worth the moneyi paid - Was quite dirty. The air conditioner was filthy. The beds extremely uncomfortable. Would not recommend
Golsby (8/5): - Friendly greeting by staff Nothing comes to mind
Nigel (6/5): Clean, tidy and accessible, with plenty of amenities - It was clean and tidy and suitable for our purpose. The fridge made a generating noise that woke us up during the night and it made it difficult to go back to sleep.
Eric N Idai (10/5): Very quiet,apart from the usual traffic -
Nicole (10/5): - We stayed here twice while travelling through and it was good value for money. Very clean, decent water pressure, friendly staff. We didn’t feel unsafe with the car parking either The door locks did make me nervous as we have little kids and they were easy to reach and unlock from the inside (low)
Christina (7/5): -
Stephanie (10/5): - The nostalgic vibes
Stephanie (10/5): -
Stephanie (10/5): - The hidden oasis feeling it gave me
jocelyn (8/5): Good motel for two nights stopover. Price right - Covered car parks a bonus for keeping car cool. Quiet and comfortable motel. On.msin road onto city for easy access. Outdoor chairs comfy and can be indoors Bed was a little hard!
Wahlin (9/5): - Clean rooms lovely staff
Harry (5/5): - Location, close to town & easy to access It was old & needs refurbishing
Nakia (10/5): -
Amber (7/5): -
Tahlia (6/5): Staff friendly and very helpful. Facilities are clean but worn some minor maintenance is needed - Clean tidy and simple . the air conditioner filter was clean- I loved that it’s the first thing I check and clean when staying at a motel The mould in the silicone around shower base is an eyesore that needs to be removed and replaced Kitchen cupboard door hinges broken making it hard to close grassed/smoking area a little untidy
Mathew (9/5): -
Glenda (3/5): - General location Room smelt of smoke,needs maintenance,staff didnt respond well to critisism.
packou (5/5): -
Kylie (9/5): -
Barb (4/5): Disappointing - Roomy and clean Blocked drains and leaky taps throughout.
Sharon (9/5): Superb -
Greg (9/5): Superb - I stay at Cool Palms when I go to Mackay and it's close to everything I need, the place is clean and comfortable and the staff are always friendly and helpful. I highly recommend staying there
Black (6/5): Basic motel for overnight stay. - Late check in available, there is a phone number posted at the reception. You can park outside your room. I stayed at this motel three years ago and now it is quite run down. I just needed a basic room for the night while on the road and it was fine for that but I wouldn't choose it for a longer stay.
Gaye (7/5): Good -
✨kira✨ (1/5): Bad -
Andrew (7/5): Good -
Douglas (5/5): Passable - Beds uncomfortable and the property and room are tired, needs some upkeep (photos make it look better than in person).
Lisa (6/5): Pleasant -
Kristal (6/5): Pleasant -
Russell (8/5): Very good -
Steve (7/5): Good -
Trent (1/5): Unsatisfactory - Pretty dirty but I was able to help the owner clean up the place Lots of alcohol bottles around the place, cigarette butts everywhere, and was requested to help clean up the place
Trent (5/5): Unsatisfactory -
Sharon (8/5): Very good - Ben and his wife are always so accommodating and friendly..we stay here regularly and are always looked after. The rooms are clean and spacious. Great value for money and close to the CBD.
Connor (10/5): "I recently stayed at Cool Palms Motel and had a wonderful experience! The motel's location is perfect for expl - "I recently stayed at Cool Palms Motel and had a wonderful experience! The motel's location is perfect for exploring Mackay, with easy access to Caneland Central Shopping Centre and other local attractions. The rooms are spacious and well-appointed, with comfortable beds, modern amenities, and lovely garden views. The staff were friendly and welcoming, and the motel's facilities, including the outdoor swimming pool and free Wi-Fi, made my stay even more enjoyable. I also appreciated the complimentary private parking and 24-hour reception. No problems
Kellie (1/5): Will never go back. Do not recommend - Location was the one good thing Sheets were changed but that’s as close as anything getting cleaned in months. Smokers everywhere to the point that inside the closed room you could smell nothing but cigarettes. Everything was filthy, reception was unfriendly. Room was nothing like pictures. Felt unsafe
Jaymie (1/5): :( - not alot loudest surroundings, very hard bed, shower was hardly a shower, very out dated, cups but no cutlery no plates bowls or anything. was overall a pretty awful stay.
Craig (6/5): Pleasant -
Marks (9/5): Superb -
Jye (5/5): Passable -
Kimberley (5/5): it was fine. very basic but it was clean bed and affordable - reasonable pricing for one night stay in mackay the bedding and towels were clean but the actual rooms were not
Judy (10/5): Was alright for an overnight stay - The rooms were big, clean and tidy.
Russell (9/5): Enjoyable. - Did not have breakfast due to early business appointments.All in all my nights stay met my expectations based on friends experiences with this motel.Will be back when travelling to Mackay. No complaints.
Mark (6/5): Pleasant -
Grant (8/5): Very good -
Ron (9/5): Excellent stay, staff and facilities were great. -
Greg (8/5): Value for money. -
Corrie (10/5): Exceptional -
Oral (9/5): Superb -
Corrie (10/5): Great accomodation - Staff remembered me from a couple days prior so check in was a breeze
Red (8/5): Great Value for money. Will stay again for sure - One hotplate did not work(electric 2-plate), so they gave me a new one! How awesome! Super friendly staff that left you alone. Good size room and kitchenette. Aircon straight over the super comfy bed. Lovely. Good firm mattress in number 14. Good pillows. Had great sleeps! Smart TV. Had a 4-pack electric socket bedside! Hooray! Loved it. Probably not for the fussy, but who wants a fussy teant anyway!!... you can't whinge for the price and location!! Well done! Showerstall has a curtain that sticks to your butt leaving you only 30cm to shower in, unless you want to be wrapped like a mummy... Sew some washers on the curtain bottoms to weigh them down please!!! Dont drop your soap...If you bend over, the shower curtain wants to have your babies. Gross when you know it's touched every other tenants butt too, and it sure isn't getting washed between visits. Safer to shower with the curtain half open, but water splashing becomes a problem then. No soap holder or shelf in the shower. Property provides wall mount soap. Byo if you like cake soap. If you cook: only one saucepan(med)and one frypan (lg) but also has large electric frypan which is a great alternative for larger meals More than one fork would've been great, I should've op shopped some for you. For a 'sleeps 3 room', should be 3 plates, bowls, cutlery etc. On holiday, I don't want to wash after every use.
Lynlie (10/5): Quaint, clean and cute - The communication from the motel owners was excellent. The room was perfect for the one night stay. Clean and fully stocked with coffee, sugar, tea and milk. No ice or water in the fridge
Amy (9/5): I love staying at the cool palms hotel it is in a great place and the rooms are always clean - The room was very clean and comfortable noise was very good I think that the office opening and closing hours on the door should be changed to when staff are actually in the office.
Nazareth (10/5): just perfect - The friendly welcome
Melissa (10/5): Exceptional -
Eric (10/5): Exceptional -
Henry (8/5): Very welcoming on arrival. Rooms were clean, spacious. Free WiFi was very handy. All round was very - Very welcoming on arrival. Rooms were clean, spacious. Free WiFi was very handy. All round was very pleased with my stay.
William (8/5): Very good -
Tamara (7/5): Good - Room was clean and had everything we needed. There wasn’t really any hot water.
Mangotango71 (7/5): Good - Cute dining table and bench seats in room. Cheery piece of wall art Outdoors very neglected, dirty, run down and depressing
Mrlittltok (10/5): Exceptional -
Raymond (7/5): Good -
Nazareth (10/5): The best, I don’t go anywhere to another motel. I always stay at this motel. - Friendly Staff, always great customer service
Nazarerh (10/5): friendly staff and very helpful love the service - Cool people service
Littltok48 (10/5): Exceptional -
Itero (10/5): Exceptional -
Gd@ň!€£ (10/5): Exceptional -
Sharon (10/5): Very good - Perfect place to stay handy to shopping centres Nothing as staff friendly gave phone number if we required anything
Kimberly (10/5): Exceptional - Lovely room, friendly staff Everything was great
Isaac (9/5): Great, relaxing place. - Awesome staff and great friendly atmosphere. Close to the centre and only a walk away from activities and food.
Jessica (8/5): Very good -
Rachel (10/5): I found the key - Everything. People especially Nothing
Reinacdw (7/5): Pleasant stay - Old motel but clean. Very responsive staff,, easy check in and out. Room was smaller than expected, no wardrobe
Sharon (10/5): Exceptional - Always an enjoyable stay..Super friendly staff..comfortable, clean rooms
Sharon (10/5): Exceptional - Friendly staff, clean, fresh and comfortable rooms. Great location
Jake (1/5): Bad -
Samantha (4/5): Not worth the price paid Very Uncomfortable for a family. - Over priced for a very poor family room. Beds were very hard (kids even struggled to sleep on them) Room layout was very cramped . Toilet was constantly running. There was a babies nappy underneath the main bed.
Florina (9/5): Superb - Owners were helpful and friendly. Very accommodating.
Gkenda (10/5): Exceptional - Beautiful owners and managers made the stay very welcoming Nothing
Kayleen (9/5): Superb -