Tsuki no Koigokoro

Location: 615 Ohira-dai, Hakone-cho, Ashigara-shimo-gun, Hakone, Kanagawa-ken, 250-0405, Hakone, JP

Star Rating: 2 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:30 PM

Check-out: 10:00 AM

Instructions: The front desk is open daily from 9 AM - 9 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests booking Half Board rates and requiring dinner at the hotel must arrive by 7 PM.

Amenities & Facilities

• Luggage storage
• Breakfast available (surcharge)
• Multilingual staff
• Front desk (limited hours)
• Free wired internet
• Free self parking

Guest Reviews

• Julian (4/5): Just a room with zero service and maintenance - Since we paid for this hotel the same that we paid for a nice new hotel in Central Tokyo, I was expecting at least the basic service. The staff didn't speak any English with the exception of a lady who was called on the phone to give us basic information, but she said she was taking the day off. Thing is, she seemed to also take off the day after, and the one after as well. We had to prepare our own beds,with zero guidance on how to set up a Japanese futon. The hotel room smelled like mold, and it was almost impossible to find a corner without visible mold spots. The carpet was dirty with stains everywhere. Hotel is located very close to the railway station, and also next to a supermarket where you can buy something for breakfast, since the breakfast price was too high for our family (everyone including small children pay full price). All in all, I wouldn't come here again, and I wouldn't recommend it either.
• Verified traveler (10/5): 서비스가 친절 - 서비스 좋음
• Verified traveler (4/5): 다른곳보다 저렴한맛에 가는 료칸 - 방에 담배냄새가 쩔어서 숨쉬기 힘들정도였다. 온천장은 가족끼리 쓰는거라 좋지만, 2개밖에 없어서 타이밍을 맞추기 힘들다. 주변 다른 온처을 이용해도 된다고 하지만 어쨌던 그곳도 다 기다리는 사람이 많아서 불편했다. 온천물 자체는 매우 좋았고 밥도 정갈하고 맛있었다. 입구 바로 근처 방이었는데 직원한명이 자꾸 문을 벌컥벌컥 열어서 불편했다.
• Verified traveler (10/5): - 我從香港回來，也是聽障人士。初次與日本旅館負責人交流，我不懂講日語，可以講英文和手語動作。他們指教我們體驗溫泉文化學得不少。我在他們的幚助得下，我對他們行為十分滿意
• Dong Woon (6/5): 작고 조용한 호텔 - 자그마한 료칸으로 가족끼리 머물기엔 좋았습니다
• kk (4/5): 未試過住性價比這麼差的溫泉旅館 - 因房間在地下出入口旁，當開關房門時lobby的人都會望到房間內面(因廁所是在房外公眾共用，故去廁所或洗手時都要開門到外面)，走廊經常有小強。女的服務員很親切但另一位男的服務員經常黑面。唯一優點是有個不錯的貸し切り風呂及近車站。雖然我可接受到這樣的旅館，但估不到千四多元一晚只能租到這樣質素的旅館，性價比很差!應該不會再用expedia訂酒店。
• Jeffrey (6/5): Reasonable ryokan at Hakone - The ryokan was close to the train and bus station but there were no signage. Also, we arrived during lunch time and there was no one at the front reception. It took us a while to find someone to show us to our rooms. The ryokan was full on Friday night and half full on Thursday night. As the onsen was private type and they only had 2 onsen rooms to cater for about 7-8 rooms, so we had to wait for our turn on Friday night. Later, we were informed that we can use their other onsen facility (they have 3-4 other ryokan nearby and also a public type onsen near where we stay). We did not have the time to try the other onsen nearby. There are some sundry shops nearby which was useful to stock up snacks. Since Hakone is an expensive area, this ryokan's pricing was OK compared to the rest. We took the breakfast and dinner also which was good as they serve it in your room. (But this means, you'll have to clear the mattress etc. to make way)
• Verified traveler (6/5): 딱 료칸 체험 수준의 만족도 - 기대가 커서 그런지 실망도 컸음 전통적인 료칸이라기 보다는 조금 개선된 료칸이였음 두 개의 프리이빗 욕탕을 갖고 있고 다른 료칸의 탕을 공유하는 개념인데 처음 가는 외국인으로 찾아가기 부담스러웠음 영어를 구사하는 직원 덕분에 소통은 양호했으나 아이들 식사 업그레이드 비용이나 가이세키 요리 서빙이나 이불 서빙 등이 모두 셀프로 진행되었음 덕분에 다음 료칸 여행은 잘 할 수있을 듯함
• ken (4/5): 名前にだまされるな、ということ - 雨のち曇りで星が見えなかったこともありましたが、部屋を変えさせられ、そこは普通の旅館でした。箱根というには「ほど遠い」です。彫刻の森を見るのが目的でしたが、返す返す、ホテルの選定が間違ってました（悲）
• Peter (6/5): Japanese style,but not comfortable. - Japanese style room, so sleep on futons on the floor. Difficult to get comfortable. Breakfast was great and served in the room. They have two private onsens: If one is vacant, you enter and lock the door behind you. That is inadequate for the number of people staying there.One has to go to a public onsen a couple of hundred meters away to get a bath. The area is fun to experience. A $45 per person card lets one take all of the buses, trains, boats, cable cars and ropeways in the area. This hotel is expensive, but worth the experience at least once in Japan.
• Verified traveler (8/5): 温泉は良かった。 - 貸切風呂が良かったが、部屋の空気がカビ臭かった。
• Verified traveler (8/5): 食物美味 - 食物一流，這個價格能有這樣的質素，一定會再來。但因為我們有帶小朋友和 bb車，地點有些不便。
• young hoon (8/5): 친절하고 온천방식이 좋아요 - 온천여행은 처음인데 많이 친절하셨어요. 특히 온천이 가족끼리 이용하는 방식이라 좋았음.
• Verified traveler (4/5): Not again. - My family eat dinner and breakfast. Food seems delivered. It was definitely over priced.
• Raphael (8/5): - Richtiges Japanerstyle-Hotel. Gerne wieder.
• Verified traveler (8/5): A reasonable nice Ryokan in Ohiradai, Hakone. - This Ryokan was not bad if you consider the price. The Ryokan has two family private bathes and two more outside another building. They are open to the guests 24 hours. Only one woman could speak English well. The dinner was very nice and tea, water supply was nice. The room size is small but good for two people. Ryokan people were kind and their service was good. They also allow to borrow kimono to woman. The location is close from Ohiradai station of Hakone Tozan Train could be accessed from Hakone-Yumo station where Romance Car stop and Odawara where other cheap trains from Tokyo stop. If I will visit Haknone again, I hope to stay there again.
• Mateusz (10/5): Great onsen - Great japanese room and hit springs
• eunmin (8/5): 나름 좋았습니다. - 하코네 유모토 역에서 조금 위 산 쪽에 있었고 기차와 버스가 바로 앞에 내려다줘서 너무 좋습니다. 그런데 앞에 작은 슈퍼가 있긴 하나 하코네 자체가 6시~ 5시면 문을 닫기 때문에 슈퍼도 빨리 문을 닫습니다. 또한 8시 이후면 프론트에 직원 분들이 아무도 없음으로, 처음 도착하실 때 그 점 유의하시는 것이 좋을 듯합니다. 그리고 제가 생선을 먹지 못하는데, 생선을 못 먹는다고 하니 아침 식사도 다 신경써주시고 와이파이도 안 잡혀서 처음에 고생했는데, 잘 도와주시고 친절 했습니다. 온천은 그저 그랬으나, 한 곳을 밤에 자신이 사용하고 싶은 만큼 사용 할 수 있어서 좋았습니다.
• DaeWon (8/5): 온천 이용 시 이동을 해야함. - 숙박 이용시 사용 가능한 온천이 3군데 있는데 한군데는 숙박에 달려있고, 한군데는 좀 걸어가서 혼자 이용 가능하다. 나머지는 이용 안해봤지만 대체로 사진과 비슷하다.
• Verified traveler (10/5): - Nice situation, we enjoyed the onsen and the authenticity of the rooms.
• Verified traveler (4/5): not so value for money - not a hotel, just a B&B with onsen. staff worked till 9pm, thus no late check in. but the room rate as if a hotel. the posted photo is misleading. only the staff in charge can speak english.
• Byung-Hyun (8/5): 식사는 정말 맛있음. - 호텔의 위치는 나쁘지 않았음. 다만 체크인 시간 3시이전에는 사람이 없었음. 맞은편에 있는 료칸이랑 같이 운영하므로 그쪽으로 가면됨. 식사는 정말 맛있음. 입맛에 맞음.
• WOON OK (10/5): 또 다시 찾고싶은 료칸 - 위치도 역에서 매우 가까웠습니다. 그리고 감사할정도로 너무 친절하셨고, 음식도 너무 맘에 들었습니다. 무엇보다 가족탕으로도 가능한 온천이 좋았습니다. 가족여행으로 가서 좋은 추억을 쌓을 수 있어 행복했습니다.
• A (10/5): Overall - excellent - The bath was smaller than the photos but it was perfect for 4 of us. The staff were very nice and the services were excellent.
• Boris (6/5): - 距離箱根湯本站有點遠，要搭幾個站到大平台站，不過到大平台後都不難找 可以的話，加錢叫旅館包埋晚餐，因為附近食肆好早收...我們那晚要去附近便利店食杯麵
• cockrobin (4/5): お手頃な旅館 - まず、古くてあまり立派な旅館ではありません。受付に人が常にいるわけではないのでよく待たされました。部屋も壁が薄く、鍵が簡易的なものしかないので、プライバシーに関してやや不安がありました。値段はやや高いと思います。
• Verified traveler (6/5): 房間舒適度 - 房間較舊，有污積
• Laney (10/5): Wow! what a relaxing experience - The front desk associate spoke English, but I speak Japanese so we had no problems. The dinner was fantastic. That was the best tempura I've had. Breakfast was equally delicious. And the onsen was marvelous. I hightly recommend this ryokan. I'm coming back.
• Verified traveler (8/5): Nice hotel with convenient location - The hotel was not far from the train or bus station, just a few min walking distance. Our room had no bathroom so we went to the onsen downstairs or outside for bathing as well as hot spring. It had 3 bath/onsen location outside: 2 private and 1 public. Each private bath location had 2-3 private room for Onsen. Fortunately that we were able to use private rooms twice, one downstairs and the other in outside location. It was not far away, just 1-2 min walk. Lady toilet was also just outside the room but gentlemen toilet was downstairs. Dinner and breakfast were nice. Room and bed were clean. Location was good. Overall speaking, the staying was value for money.
• Verified traveler (4/5): 所預訂的房間與照片不同，蚊蟲很多，沐浴間老舊且不乾淨，夜間客房無管理吵雜，離車站較遠且搬運行李不便。 - 所預訂的房間與照片不同，蚊蟲很多，沐浴間老舊且不乾淨，夜間客房無管理吵雜，離車站較遠且搬運行李不便。
• Verified traveler (6/5): 貸切風呂が良かった - 年季のいった旅館のリニューアルということで、頑張りは感じました。 食事は家庭的でとても口に合い、いつも少食の娘も平らげていました。 風呂は泉質がよく、風情のある貸切浴室で大満足でした。 お部屋の方ですが、子ども達がトイレなし部屋が初めてだったので、戸惑っていました。 あと、布団の下にマットが欲しかった。
• chin hui (4/5): 月之戀心一泊2食 - 阿姨蠻親切的，不過床鋪要自己鋪，但要求還是會幫忙，晚餐份量過少，但還可以，棉被很舒適但榻榻米過舊，應該是年代太久沒有更換，網站上刊登可借浴衣，但稍嫌過舊就沒有使用，地點稍嫌隱密不太容易找，門口應該有標示會比較好，價格方面算是便宜若不要太要求還是算是小品民宿
• ZHIXIN (6/5): 非常难找的一家温泉旅馆 - 特别难找，还要爬楼梯，带着大箱子很费力。服务不错，温泉马马虎虎吧。食物种类比较少，味道勉强过得去。
• Verified traveler (2/5): - We arrived at the hotel around 6pm and the lady showed our room and the bathroom. After that we couldn't find anyone around. As we had to leave very early in the morning, we needed someone to ask about train time and how to get to the train station. No one was there to help us. We had to go to a convenience store to ask for information.The next morning, again no one there,so we just left the hotel.
• Pan (10/5): Excellent ! - There's a lady at the front desk that is very helpful and speaks good English. Private onsen is good. Breakfast is excellent. Definitely can feel the sincerity from all the staff. Location is good, both for peak tram or bus. The convenient store nearby closes at 9pm.
• Verified traveler (2/5): 写真に騙された - 写真に騙された
• Laura (6/5): Sympa sans plus - La chambre manque de propreté, surtout la climatisation qui sentait mauvais et impossible d'ouvrir les fenêtres. De plus, nous avons toutes la nuit la lumière de la réception qui éclaire notre chambre. Le personnel est très accueillant. Le lit sont rudes. Attention au dos ! Sinon le reste est tres correcte. Il faut voir ceci plus comme un chambre d'ôtes. La situation est bonne comme départ pour visiter Hakone.
• CHIHMING (8/5): 蠻好的經驗 - 住在鄉下的榻榻米 剛開始不適應 不過 對他們準備用心的早餐 給予很高的評語，晚餐預定卻因爲溝通不良 沒有準備 有點失望
• Verified traveler (10/5): 交通方便，CP值極高的飯店 - 空間雖小，但服務周到親切，餐飲送至房內、料理可口。
• Naoto (10/5): - 価格 貸切風呂 食事 完璧
• Verified traveler (8/5): 気楽に滞在出来る旅館 - 気楽に滞在出来て、人情味のあるサービスをしていただいた。 据え膳上げ膳、布団も敷いてくれるが、夜はスタッフが帰宅してしまう為、常時セルフのタオルやお茶のサービスもあり、いちいちフロントに頼まなくても気軽に利用出来るところが良い。 気になったことは、お部屋がかび臭かったことと、室内にトイレがあるとよりリラックス出来ると思った。 身内だけで貸切風呂に出来るところ、提携旅館や露天風呂へ湯めぐり出来るところが良かった。 駅から近く、お店も近いので立地は利便性が良い。

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