Cambridge Quy Mill Hotel & Spa

Location: Old Church Road, Cambridge, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Hammam
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Kid meals
• Outdoor furniture
• Fruits
• Pet bowls
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Vegetarian menu options available

Rooms Available

• Superior Double Room

  1 King Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Daily housekeeping, heating, and ceiling fan

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Honeymoon Double Room

  1 Queen Bed

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Daily housekeeping, heating, and ceiling fan

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Executive Double Room

  1 Queen Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request

  Comfort - Daily housekeeping, heating, and ceiling fan

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided

• Classic Twin Room

  2 Twin Beds

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Daily housekeeping, heating, and ceiling fan

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Executive Queen Room

  These rooms are located in the converted barns in the Courtyard. All the rooms have baths with showers and features a safe, hairdryer and a ceiling fan and located on the ground floor.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Superior King Room

  These rooms are located in the converted barns in the courtyard and some also in the main house. These rooms feature a safe, hairdryer, ceiling fan, some also feature private patios upon request.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Executive Twin Room

  These rooms are located in the converted barns in the Courtyard. All the rooms have baths with showers and features a safe, hairdryer and a ceiling fan.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Standard Twin Room

  This room is located in the courtyard a short distance from the main building and is on the ground floor. The room features a safe, hairdryer, ceiling fan and some have air conditioning. This room is adapted for disable and has a wet room instead of a bathroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Standard Double Room

  The majority of these rooms are located in the main building with some rooms located in the courtyard. The rooms feature a safe, hairdryer and a ceiling fan. In the main building rooms are located over 3 floors, with views over the gardens or the river. Courtyard rooms are a short distance from the main building and are all on the ground floor.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Four Poster Room

  Offering views over the garden, these rooms feature a safe, hairdryer and a bathroom. These rooms are located in the main building on the first floor. Lift isn't available.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

Guest Reviews

• Jörg (9/5): -
• Anita (7/5): Great Stay & Great Spa - Spa, pool, steam and Jacuzzi is really nice - clean, calm and friendly staff. Receptionist - Asian oriental lady really kind. Great size room. HOtel dinner food is really good The room needs AC unit, it was really warm, you cant open the windows for fresh area, there is a ceiling fan but its only near the bed. Its extremely warm in the room. Floor boards make a lot of noise (old building). Breakfast is a little let down, the choices are not elaborate. Difficult to get to the hotel couldn't find it. Car parking should be included in the hotel room price.
• Claire (8/5): Lovely location and friendly staff. The rooms need to be cleaned better. Great facilities in regards to spa and pool. - Like the spa facilities. Friendly staff and lovely rural location. We had a lovely stay and was right where we needed to be to get into Cambridge from park and ride which was close. Swimming pool, sauna and steam room was nice. Our room was not cleaned to the standard I expected. Having to pay for parking.
• Kenehan (5/5): Short but left an unpleasant taste - Good location Hidden parking charge, poorly communicated
• Stephen (10/5): - Lovely gym, pool and restaurant.Food was excellent. Nothing
• GEORGE (7/5): -
• Joshua (8/5): -
• Howard (7/5): - spa and room ok I think charging for car parking is a cheek.
• Olga (8/5): -
• Albanie (5/5): -
• Faye (8/5): Last minute enjoyable stay. Food, staff abd layout was great. - Everything and staff very accommodating Little outdated in parts, especially the spa facilities.
• stephen (5/5): Average good dinner but shocking breakfast - Been before and sits in nice location Property very bland and tired Needs to be updated and brought into modern era
• rosemary (5/5): pleased we only booked for one night - The staff were very nice and the food was passable but overpriced, not much to choose from in continental breakfast. having to pay £10.50 for a days parking, at a hotel that is out in the countryside, where nobody else would park only to go to the hotel, this wasn't in the information when I booked, bed was as hard as rock, stains on the carpet both sides of the bed, it could really do with a good clean and the room was tiny, the only saving grace for the room was we had a nice view, I had to ask for another hot chocolate sachet as only one is provided and had to ask for decaf tea bags too.
• Jean (8/5): An enjoyable, relaxing break. - The location was great. Staff were friendly. The parking fees.
• Fiona (5/5): Lovely location let down by room details. - It offers a good space including garden with lovely buildings. Restaurant was comfortable. We slept very badly due to a permanently on outside light shining under a blind immediately above the bed. We had a higher priced room and expected pretty views or a balcony. We got neither. The room was clean enough but looked rather tired with tile grouting very grubby for instance.
• Dominique (8/5): Excellent séjour pour deux nuits sur place . Proche de Cambridge - Excellent petit déjeuner bien que un peu cher ( £16 ) . La situation en pleine campagne et le calme sont appréciables. Les 10£ de frais de parking, non inclus dans le prix de la chambre et le fait d'être tenu d'installer une application sur son téléphone pour régler ces frais . Il serait tellement plus simple d'ajouter ce montant au prix de la chambre.
• David (9/5): A lovely hotel for a quiet getaway - Food was excellent and staff very friendly
• amreece (5/5): Decent spa when it’s working - It looks pretty especially at night . The indoor pool is nice and the lounge area in the spa overlooking a gorg sunset and the stream. Staff are nice The jacuzzi and steam room wasn’t working when I got there and I mainly booked this hotel to use the spa . So I was in incredibly disappointed, they could have mentioned it on their website . The entrance corridor to my room has dirty clothes that was there my whole stay and the bedroom windows overlook outside where oeoooe walk past to get to the spa .
• marcus (7/5): - Good quiet location, restaurant was good, staff were excellent... Got charged an extra £12 for parking in a big place out in the country, That was just pure profiteering and I think unnecessary, yes yes but it's a good yeah yeah
• Colin (5/5): Probably over priced for what it is. Needs refreshing in its decor, carpeting etc - Breakfast excellent, evening meal good Bed uncomfortable, bathroom in need of modernising especially the basin which splashes you with water when you turn the tap on
• Charles (9/5): - Good size clean rooms Now charge for parking if you don’t book direct which is bizarre given you can only really use the hotel by car and they have loads of parking. Could do with some EV points.
• Franklyn (10/5): -
• Green (10/5): -
• RE (5/5): Expensive parking - The hotel is in a nice location with easy access to Cambridge. It is clean, has friendly staff, and well equipped rooms. On site parking costs £10 a day, which on top of the rather expensive room rate just feels like an extra cash grab, especially given the remote nature of the hotel means there's no alternative.
• kay (10/5): -
• sue (10/5): Lovely weekend break - Food was excellent Friendly helpful staff Didn't know i had to pay for parking had 2 cars so for two nights £40
• jessica (8/5): Very nice stay, beautiful location and great staff. Gardens need a little TLC - Beautiful location, staff very helpful and professional. Great breakfast. Very close to Cambridge. Gardens beautiful but could do with a tidy up. Parking is expensive. Walls a little thin, could hear music coming from kitchen early Sunday morning.
• Robert (8/5): -
• Andrew (10/5): -
• Emily (10/5): -
• Chris (10/5): -
• Casie (10/5): Best anniversary. - Everything. It was perfect. Nothing.
• Elio (10/5): Always a great stay -
• Nerys (8/5): Nice stop over after a busy day working, bonus you can use the spa - Nice breakfast, staff friendly Beds not super comfy
• Suzie (6/5): Went home early - Location Paying for parking £10.50, Breakfast £22 per person, upgraded room was average
• Lee (10/5): -
• Thomas (10/5): -
• andrew (8/5): A comfortable and very good value hotel and the spa was good. Better perhaps to eat in town. - Very comfortable and a good location The food was a little disappointing. The dinner menu was a long way from what is posted on the website and some of the options didn’t really work. The continental breakfast was good but cooked food was less good. There should not be a parking charge for a hotel that is not in town and has its own car park. There was no other way to get there! Having a charge for agency bookers and not for those who book direct felt wrong .
• Howard (8/5): good - all good I thought paying for an overnight parking was outrageous and a cheek. And no one could tell me why it was bought in ?
• Carole (9/5): Lovely place to spend a short break - Spacious room and good facilities; very good breakfast included. Lovely setting. Really relaxing place to stay Payment for car parking if accommodation not booked direct through hotel
• Patrick (10/5): - Lovely location for trips into Cambridge.
• Helen (9/5): -
• Leah (9/5): Lovely peaceful stay with stunning views - Lovely quiet location, beautiful surroundings and so peaceful. Very comfy bed, breakfast was great and free entry to gym and spa. Pool was very cold I couldn't get in 🤦🏼‍♀️
• Andrew (6/5): - The staff were very friendly and attentive. Service in the bar and restaurant was excellent I've never seen so many negative signs or experienced such decisive pricing. This is the Ryan air of hotels. Look a lot deeper than the room price. Extra for parking, extra for breakfast, extra even for a robe. The first signs you see when you arrive are no parking and charges for parking. Warning signs and negative messaging everywhere. Feels like this hotel is being run on a spreadsheet and not with any regard to customer experience.
• Alan Graham (9/5): -
• michael (8/5): -
• victoria (6/5): lovely property, but i wouldn’t stay again - the property was easy to find, the staff was lovely and very helpful. i didn’t like the fact that nowhere on the booking it didn’t state that we had to pay £10.50 for parking. and also when we was asked if we was eating at the property and we said no to evening meal and breakfast due to going out, we still had £50 taken off of us.
• Glenn (9/5): -
• Mike (9/5): -
• Peter (10/5): One of my regular likes - Very good rooms large and clean Nothing
• Suzanne (5/5): - Staff were fab and breakfast was delicious Pool area was ok, nothing special. Upgraded to a room with a soa bath - it didn't work and the water to fill the bath wasn't very warm. Had to pay £10 to park overnight - unexpected for the location of this hotel.
• Zoie (9/5): Relaxing with a yummy breakfast. - Lovely old building . we stayed in room one… very deep bath which was lovely and the French doors lead out to the garden … had breakfast sitted by the old mill wheel. Nothing
• Jacqueline (10/5): - The front desk, Restaurant, and Spa staff were very attentive. Chang at the front desk was very helpful. Had a nice dinner in the restaurant with family. The food and wine were delicious 👌🏾. On my birthday, l met with Mia at the spa, and she gave me a nice deep tissue massage after the aromatherapy salt bath scrub treatment. It was amazing 👏🏾 l left the spa feeling fresh and rejuvenated. Quy Mill Hotel is a very nice place, and l stayed in room 102. It was peaceful and had a small patio, so you could chill outside . This was my first visit to Cambridge, and l will be back again. Thank you so much for making my birthday a time to remember. Jacqueline 😊 💜 Nothing, it was a great stay special thanks to the staff for everything. All the best and continued success Jacqueline 😊
• June (8/5): -
• Peter (10/5): Will return again soon - Clean tidy and great staff
• Lewis (2/5): Totally unacceptable as everything advertise was not available - The location was good for us and the breakfast was amazing and staffed in the morning I’ve booked a family suites for £140 which stated there was three guests sleeping on arrival. There was no BIRD for my son who is 13 but 6 foot tall and he was offered a fold Out bed which was horrendous and laid up on the floor which I can gladly send photos to show this point of view I find incredibly hard to understand why you would advertise a room for three people for £140 when it’s actually not it’s a fold up bed that nobody could have a sleep on I ended up sleeping right when I say sleep, I did not get any sleep. I chose this room due to the fact has a spa bath on arrival. We were told the spa bath isn’t working and nothing will be done to sort it in any way shape before.. I’m very happy to spend money on good food. I spent £215 on a meal for three of us with one alcoholic drink which was a bottle of wine which was placed upon a table by the way as he walked off no way shape formed did he uncorked a bottle or lettuce taste it which I found most inappropriate as we waited 25 minutes to be served and then 25 minutes for the first drink I find this unacceptable . The food was mediocre at very best. We put this room due to fact we could use the spa so we booked in to go to spa at 8 o’clock to use the steam room sauna and Jacuzzi on arrival. They didn’t open it until 8:30 which meant the Jacuzzi steam room and sauna was out of action for a good hour until they heated up once again advertise something we could not use totally unacceptable. I will not stay here again and I will advise people not to stay here. Never have I experienced such poor level of quality of service and amenities if you book a three bedroom room you expect for three people to be able to sleep in a comfortable bed not a foldaway bed that looks like a camping bed not acceptable in it anyway . One of the main points of going there was to use the facilities which we were unable to do, but also for my wife and I enjoy the lounge bar known as a Celtic bar that’s on arrival was told it was closed
• Jon (8/5): - It was all very nice Paying for parking.
• Samantha (8/5): -
• Steve (4/5): - Really lovely Breakfast We stayed outside in the lodges, comfy bed but our door was next to the entrance door it drove us crazy not really a relaxing weekend without kids and upstairs was pacing all night and door opening and shutting from 6am. Was more shattered 😲 when I left. Drinks way to exspensive too. Off milk in the room too wasnt great in the morning then said we had to wait half hour for someone to drop some off not great.
• Nicola (1/5): - Nothing DO NOT STAY AT Cambridge Quy Mill Hotel and Spa Best Western Hotels & Resorts --- THE MANAGEMENT AND STAFF LACK BASIC CUSTOMER SERVICE SKILLS AND THE HOTEL WILL CHARGE YOU TWICE FOR THE SHAMBOLIC EXPERIENCE --- Oliver Charles St John Hoare and William Robert Stanton of Quy Mill Hotel & Spa, Cambridge Please be advised your hotel is acting fraudulently. I stayed and E-paid for a room at your hotel last weekend. Was checked in and gave my credit card details - upon checkout I was advised that a room and breakfast needed to be paid for. I showed the receptionist my receipt for the payment taken by your hotel the Thursday before my stay. She took a picture of it and said she would deal with it. Her way of 'dealing with it' was to charge my card as soon as I had left. Your manager Ben was uninterested in helping he dismissed me saying he was too busy. Your receptionist told me she 'was following the hotels s processes' Please explain to me why you think it is acceptable to take payment before arrival - check the guest into a different room which is not paid for (and frankly inferior to the room expected - that is a whole different issue) - then blatantly charge them again. Your staff and managers are appallingly and I will not deal with them. Please contact me urgently to arrange a call to discuss how you are going to put this right.
• Stephen (9/5): -
• Anthony (4/5): - Good Very disappointed with my stay. Firstly, we chose this trip to celebrate my wife’s birthday. I had requested chocolates to be arranged in the room on arrival, which the hotel confirmed would be done. Unfortunately, this didn’t happen on either night, which was very disappointing and took away from what should have been a special occasion. I will say that the food was good and something I couldn’t fault. However, the spa facilities were also disappointing. The jacuzzi was out of order on Saturday morning due to maintenance, and the sauna door wasn’t functioning properly, allowing heat to escape. During a swim, we also encountered two wasps floating in the pool, which was quite off-putting. The gym itself was well-equipped, but there were visible cobwebs and dust higher up on the walls, suggesting it hasn’t been thoroughly cleaned or regularly monitored. Another issue was the parking charge of £10.50 per day. I found this quite surprising, especially when already paying to stay at the hotel. I travel frequently for work and haven’t experienced this elsewhere. Overall, while the rooms were nice and the food was good, the experience as a whole was disappointing and did not meet expectations
• Andrew (8/5): Great pool and chill out loungers- should have spent the afternoon there rather than walk round Cambridge - Lovely hotel for a break
• Robert (10/5): Friendly and professional staff, Spa was lovely as well….. :-) x - Very clean and tidy….. :-) x Nothing, everything was perfect :-) x
• Nicola (7/5): -
• Thomas (8/5): - Nice open space Pay extra for parking
• Waldman (10/5): -
• Anthony (7/5): Mainly enjoyable…staff very pleasant which is always good to experience - Service and attention good Paying Ringo £10.50 per day to park in the middle of the Suffolk countryside. My mistake for not reading any small print about parking ,but did not think that on booking parking would have been an issue. If I had booked directly with the Hotel, I think the fees would have been waived. I was disadvantaged ,having gone through Booking.com I would NOT have booked the hotel if I had realised the parking costs.
• Lina (8/5): - Location was really good for what we needed, staff amazing and very helpful Paying for a carpark. Never stayed in the hotel before outside the big cities , where we can to pay for the parking , just un expected I suppose
• Mike (8/5): Great relaxing overnight stay. - The welcome from staff was excellent. The room was quiet, spacious and comfortable. The food was well prepared and tasty. Surprised to find a charge of £10, only on Ringgo for parking, as the location is quite remote and there's plenty of space.
• Lois (10/5): Superb hotel in a beautifully restored mill with excellent spa facilities - We were in room 3 which was a beautiful large bedroom tastefully furnished, with unexpected extras like bottled water and coffee pods. Very large bathroom with jacuzzi bath, bidet, and good working shower. Spotlessly clean. Meals were exceptional and staff superb - giving us excellent recommendations for choices. The spa was very well equipped with nice hot sauna, steam room, and jacuzzi. The pool was clean and a good size. Lovely countryside and garden views from our bedroom and from the spa. Nothing
• alagesh (10/5): -
• Tara (2/5): -
• alan (7/5): Hotel was ok but the rooms need refreshing - The food and good staff. Room carpart was rucked up. Dusty shelves, difficult bath taps and shower, Parking fees,
• Ruslanas Davenis (8/5): My visit - The location is very comfortable, nice, and quiet. Rabbits are running around, probably left over from Easter. Rooms are okay. I also like the extra space in the garden. When it's warm, you can go outside and drink coffee. The swimming pool, sauna, and jacuzzi were okay. Breakfast - there could be more choice, or at least a standard English breakfast could be included in the continental and be like a buffet, free to pick up whatever you like. Also, having some porridge would be nice. It was a bit cold in the restaurant in the morning, so I barely finished my breakfast and ran back to the room.
• Kaur (6/5): - Food is good. Staff is helpful. I booked a room for 2 adults and 1 child,and they sent the confirmation of this booking to me that they booked the room for 2 adults and a child. When we reach there about 12.00 am, they gave us a room with 2 single beds which was very awful because we were very tired. Then we told the staff at reception that we booked the room for 2 adults and 1 child, so why they were giving us a room with two separate single beds if we are 3 person. After that they provide us 1 more single bed and I helped the staff with bedding on the day of arrival after a long journey from Birmingham. I was really disappointing as I was not expecting this from a well deserved hotel.
• Rebecca (2/5): Awful! Unexpected charge for the car park plus £50 deposit on arrival, the pool, steam room, sauna and hot tub weren’t a - Main reception looked nice The rooms are noisy from other guests, the complimentary tea and coffee in the rooms hadn’t been refilled so only one person could have a cup of tea. The toilet wasn’t clean!
• Shewin (10/5): -
• Hayley (3/5): Rude staff, not much worked and dirty - Beautiful location Poorly kept.
• Sophie (8/5): Exactly what we were looking for, a comfortable dog-friendly hotel in a lovely location. - This is a lovely old property in the countryside just outside Cambridge, and it was a very comfortable place to stay overnight with a large dog. A ground floor room with an outside patio was just what we needed. The large bathroom was like new, the spa bath has surprisingly powerful jets. Sofa, TV, kettle etc, huge comfy bed with high quality sheets. The room service menu was good, but even better we were able to order dinner from the restaurant menu at nigh on 10pm in the bar (dogs welcome), the staff were keen to serve us and the steak was excellent. Staff were quick to resolve issues and answer questions even though reception was busy. Would have loved to make use of the swimming pool but didn’t have time. There was a loud event going on in the afternoon/evening, but it finished early. Breakfast is expensive and it wasn’t an option to get up early enough to take advantage of everything we’d have paid for. It would be good to offer a alternative (e.g. coffee and toast/croissant). Tea, coffee etc supplies are good but If we’d stayed longer we’d have needed a fridge for the dog food.
• Sarah (7/5): -
• Leanne (8/5): Warm friendly staff - The spa and the water mill restaurant . Such an added bonus having the leisure facilities to use during your stay. Sunday lunch and afternoon tea !!
• Deirdre (10/5): Very relaxing and the staff were very friendly - It was a lovely property with a lot of character. The old mill wheel was lovely to sit beside at dinner
• Katy (4/5): Not suitable for relaxing spa experience. - Easily accessed Despite the hotel being in the middle of nowhere they still charge £10 per day to park your car. The first thing you see when you arrive is the parking signs warning you of the consequences of not paying. Hardly a good start to a relaxing spa experience! When we checked in we weren’t told anything about the spa / treatments options/ how to book. We weren’t given a price list for the spa or told where to find it. It didn’t feel like a spa hotel. No fridge in the room and the windows wouldn’t shut.
• John (5/5): Never again because we were let down on our group meal - Good location Parking fee unacceptable. Catering and food quality and for our small group of 10 was truly awful.
• akram (10/5): Relax, swim and gym. - The place was quiet, convenient and practical. A lovely gym, swimming pool and sauna. There is also a Spa with massage facilities. A lady at reception Chand was exception, extremely kind and friendly. If you have loud neighbours next door, there is some noise pollution other than that faultless.
• Kayleigh (1/5): - Bath didnt work, told the staff and was made to feel.like it was my fault. Zero help from the staff and operations manager. Would not recommend.
• Olivia (6/5): - Rooms were large Very noisy and spa facilities a little disappointing
• Jez (5/5): Pros - food excellent, staff welcoming Cons heavy traffic noise, rooms full of cobwebs, shower attachment rusty (easily - Building history Too close to busy dual carriageway.
• Farrell (1/5): New Parking scam - hotel not clear and explaining incorrectly to customers - Rooms ok for the price New parking charge setup not explained anywhere when booking and incorrectly explained when I arrived; resulting in £148 pounds of fines, and no support From staff or GM to address
• Anthony Carl (1/5): - I recently stayed at Quy Mill Hotel & Spa and, unfortunately, what should have been a pleasant visit has turned into a very frustrating experience. On arrival, I drove up to reception because my partner has a serious mobility condition (Stiff Person Syndrome) and cannot easily walk long distances. A member of staff came outside and assisted us, clearly seeing that I had arrived by car and would need to park overnight. At no point during check-in was I informed that parking required separate payment or registration. There was no clear explanation, no reminder, and no attempt by staff to ensure I understood any parking requirements. Following our stay, I have now received a parking charge from their contractor, . This is particularly disappointing because: - The car park is exclusively for hotel and spa guests - There is no practical reason for guests to expect hidden or separate parking terms - Staff were fully aware of our situation and failed to provide essential information - No reasonable adjustments were made despite an obvious mobility issue It is unreasonable to expect guests—especially those dealing with a disability—to navigate unclear parking systems or risk financial penalties after the fact. This situation reflects very poorly on the hotel’s management and processes. At a minimum, guests should be clearly informed of any parking requirements at check-in. Better still, this should be handled automatically by staff. Until this issue is resolved, I cannot recommend this hotel. I would strongly advise future guests to explicitly ask about parking on arrival to avoid being caught out in the same way. I hope the hotel takes responsibility and resolves this matter promptly.
• Beth, Aaron & Kody (6/5): Expected more - The grounds are stunning. The mattress was really comfortable. Staff were professional and welcoming. Breakfast had great produce. Advertised a jacuzzi bath that didn't work - was very disappointed. Blind in the bathroom broke and would not roll down for privacy, then came off in my hand. There was a dirty cotton bud on the floor in the bathroom. Kettle was full of limescale. Pillows out of shape and lumpy - uncomfortable to sleep on.
• Edward (1/5): -
• Donna (1/5): -
• Angela (7/5): - Issues with the starter when we ate in the restaurant
• GAIL (10/5): A great weekend away with my family - It was very clean and well maintained Nothing
• Craig (10/5): - Good location, food amazing, we had one issue with our water running cold in the shower, we raised the issue and was immediately upgraded to a four poster room, staff are very helpful.. Overall the place is spot on. Nothing really to complain about
• Olga (7/5): -
• James (3/5): Not worth it - The food was nice. The whirlpool bath in the king room didn’t work, the floor in the room was so squeaky so walking for the toilet in the middle of the night was just creaky and woke up my partner sleeping, the coffee machine had no instructions at all so ended up not having a decent coffee. Radiator wasn’t working so electric heater had been put in the room. The problem with the radiator was the pin was stuck on the TRV. Ordered the same round twice and it came back different prices in the bar. Parking is charged as extra at £10 for the day can’t believe you book a room at £105 and the parking isn’t included.
• Alan (8/5): Relaxing and handy for Newmarket - Very quiet

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