Meritas Picaddle Resort Lonavala

Location: Plot No 137 A , Opp Tata Power House , Old Mumbai Pune Highway, Lonavala, in

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Nightclub
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Table tennis
• Darts
• Karaoke
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Kids' outdoor play equipment
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Steam room
• Beauty Services
• Badminton equipment
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Key card access
• Shopping on site
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Playground on site
• Self parking (surcharge)
• Water park access (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Clubhouse
• Private picnics
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Water tubing nearby
• Charcoal grill
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Room

  1 Queen Bed

  280 sq feet

  
  

  Club/Executive Level - Buffet breakfast

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Free newspaper
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Restaurant dining guide

• Suite

  This suite features a balcony, soundproofing and sofa.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Executive Room

  This twin/double room features a balcony and mini-bar.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Deluxe Room with Garden / Pool View

  This twin/double room features a mini-bar and tile/marble floor.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Vaibhav (10/5): - Hospitality, Food Nothing
• Aishwarya (10/5): -
• Advocate Saveena (1/5): Unsafe resort for women and kids. - Apart from the water sports.Nothing. Rude staff. Clothes were stolen from executive room 125 Instead of apolizing.The so called manager Ms Mrunmai Champanekar started shouting and saying nobody will take your old clothes. How did she assume the clothes were old?? The hotel staff started ringing the bell at 9.30 am when the check out time is 11.30 am. When my daughter complaint the manager refused to believe her .As luck would have it the room boy came to the counter at that time my daughter recognized him and he admitted to ringing the bell at 9.30 am.
• Asad Mirza Abulwais (8/5): -
• Jamal (6/5): - Massage staff
• Nishad (8/5): -
• Gulati (8/5): -
• GILAD (8/5): - ‏ the kids love the swimming pool Also, the breakfast was very good Too many options The room was big and good I will recommend The water of the swimming pool not have cleaned
• Rajendra (10/5): -
• Amit (9/5): -
• Vikas Adhrit (8/5): -
• Nishant (9/5): -
• Dhara (6/5): - Facilities was good.well maintain.Food was good. Bed mattress was not so good. Hot water was not so hot for bathing. Staff was very slow in their process.
• bakale (10/5): -
• Venture24353839248 (10/5): Good - Facility of hotel is to gud and stay also comfortable their is water park for kid , the girl in reception ms harsha behaviour to gud she also familiar with our kids
• Kamble (2/5): Highly overcharged don’t go for it - Nothing It’s over charged and in the name of the amenities they put just 2/3 equipment
• Miguel Omar (10/5): -
• Rahul (7/5): -
• Pramod (4/5): -
• Rohit (6/5): -
• Asif (8/5): -
• AJAYSINH J VADHER (10/5): -
• AJAYSINH J VADHER (10/5): -
• Neha (10/5): -
• Stefan (10/5): Will visit again - Very nice
• Ashok (9/5): Amazing - Amazing property for families with kids, plenty of activities for them. Pool should be temperature controlled specially during winters.
• Mansi (3/5): - We had issues re payment and breakfast. Booking.com had breakfast included but we were denied breakfast and had to pay citing you did not select breakfast and was get in touch with booking.com. very expensive
• Dasgupta (10/5): - Highly recommend this resort for a relaxing getaway! The rooms are large and well-equipped, paired with sleek, modern bathrooms. Make sure to dine at Restaurant Picadore—excellent food at a fair price. The water park and pools are pristine and well-managed. Overall, a great atmosphere and a place we look forward to returning to."
• Saalim Shaikh (7/5): - Reception too slow
• Jian (8/5): -
• SANJAY (8/5): complete entertainment - property garden waterpark candlelight dinner with singer, sports activities for children improvement required in breakfast, in taste and in menu also.
• Anurag (7/5): Stay was good, lot of activities to do with big campus. - Food was good, with activities for both adult and kids. There is no negative as such... it just that the property is little old.... Maintenance could have been better
• Sneha (8/5): -
• Akhil (10/5): Overall experience was good. Spent quality time with kids. - Water park and other facilities for kids are good. Food options as well as quality is good. Other facilities for adults like spa, gymnasium and saloon also available in the premises. Price is costlier compared to similar 4 star options available in the area
• Nachiket Nitin (9/5): -
• Culture780812 (2/5): Worst stay, Complete waste of money. - Extremely disappointing experience. I genuinely regret booking this hotel. 1. Swimming pool is unusable – The water is ice cold, literally like ice. No temperature control at all. If you’re planning to use the pool, avoid this hotel completely from November to February. Totally pointless to even have a pool. 2. Wi-Fi hardly works – Internet connectivity in the room is pathetic. If you’re travelling for work or need stable Wi-Fi, this hotel will frustrate you badly. 3. Overpriced and not worth it at any cost – Even if this hotel is available for ₹2000, I would strongly suggest DO NOT BOOK. I paid ₹9000 for a so-called “normal room” and got absolutely nothing special in return. This hotel is nowhere close to the price it charges. Poor facilities, poor value for money, and a complete let-down. Save your money and choose literally any other hotel.
• Girish (8/5): -
• Sonar (10/5): -
• Vivek (10/5): -
• vinodk512 (10/5): Great stay! - The ambience was quiet minimalistic and good, amenities were awesome with a big swimming pool and waterpark,the water was quiet cold tho as we visited in winters,the water was crystal clear,they had a game room with tt and snooker and carrom,air hockey and os4 in it,the rooms were big spacious and aesthetic,with good amenities and fast housekeeping support,the food was tasty, they had comparatively lesser options in breakfast tho,but the taste was still nice, Mr.prince was also very helpful and informative while Booking and other info,value for money
• chammas2025 (10/5): Best vacation nearby Mumbai - Breakfast menu was one of the best one I had in all my Indian hotel stays. Room was clean and staff was very welcoming and helpful. I am going to stay here again.
• Ganesh (5/5): - We go regularly to picadel day by day the service and ambiance is getting more and more reduced. We booked 3 rooms. 2 of them where smelling very bad. The premises near the pool was also smelling. Very bad experience. I was with my relatives for 1 night stay and insisted them to stay at this hotel.
• Rahul Kumar (10/5): -
• pooja (10/5): -
• Coastal62231307140 (4/5): Not wish to book this hotel again - Room was not maintained. Booking was for executive room but provided room not even up to the standard. Provided room and the report is not value for money.
• Prem (8/5): The stay was pleasant - Tha breakfast was well provided,except the ready made tea was often short for the demand and in some cases it never arrived. Reciepts should be given after every payment without asking.This is mot the case as I found it. The floors in the lifts were very dirty.Attention to keep it clean will help.
• Freedom672268 (10/5): A Pleasant stay - Amazing experience. The receptionist raju yadav ji was really helpful. A really pleasant stay. Will surely visit again. ♥️
• Travel34755128823 (8/5): Food was excellent and awesome. - Good Service. Clean rooms. Amenities were good. Overall Best part is the restaurant.. Non veg food was excellent and awesome.
• huzefa (7/5): - Food The negligence of swimming pool staff(despite multiple requests the water park wouldn't open),they used to make me run from pin to pillar while waiting for it to open. The, head cleaners entering the room without knocking, invading privacy. It was just not good.
• Tour42683804836 (10/5): Must visit in Lonavala - Amazing location, right in the centre of city. It was very pleasant in the month of November, The hospitality is commendable. Children friendly and jain friendly too. We thoroughly enjoyed the stay. The entire staff, right from the reception staff, to housekeeping, to hotel piccadore, hotel veggies and hotel brocolli staff were super humble and helpful always. The pool area was awesome and the slides for children and adults were cherry on the cake. Must visit when in Lonavala
• Vmac2022 (10/5): Very satisfying 😃 - Very good experience with agoda and picaddle both. Amazing stay. Jus property extras need a little renovation like garden area play area games area etc. breakfast was also good though veg options more.
• Traveler45436670475 (8/5): Good experience - Initially, the experience wasn’t good as we faced some issues but on second day we were escalated by the room decor and customer service. Would like to visit again.
• 800deepah (10/5): Relaxing and excellent foot massage - I had a truly relaxing and refreshing experience at the spa. From the moment I arrived, the environment was calm, clean, and welcoming, creating the perfect setting for relaxation. A special thank you to Manager Sagar, who was extremely professional and attentive. He ensured everything was well-organized and made me feel taken care of from start to finish. His friendly and courteous approach added a personal touch that really enhanced my overall experience. Also, a big thank you to Toni, my foot massage therapist. Toni was fantastic—very skilled, attentive, and knowledgeable. The foot massage was incredibly soothing and helped relieve a lot of tension. I left feeling completely relaxed and recharged. Highly recommended for anyone looking for top-quality spa services with excellent staff!
• Discover32290486216 (10/5): Fantastic - Very good customer service,enjoyed the stay thoroughly .great food ,hygiene and presentation in broccoli restaurant
• Voyage56755871830 (10/5): Awesome Stay At Meritas Picaddle - Very good experience,very helpfull staff specially Prem and Aniket. Very good pool and water park and games room for children.We enjoyed a lot.
• GrandTour43923423380 (10/5): Just waiting to come back again - Wonderful location close to all the local amenities and market, Excellent hotel and pool and playpark, and yes, a very sumptuous buffet breakfast, too filling and very cordial staff
• Freedom33260080349 (10/5): Totally recommended - It was a pleasant stay! Family friendly but the sockets and switches need repair. Staff was very polite and helpful quick room service
• Discover38314589456 (8/5): Great - The location, atmosphere was really nice, we stayed in meritas picaddle and the experience was really amazing, the best part was the pool and jacuzzi
• 339jigarp (10/5): Staycation with Family..🙂🙂 - I Had a very pleasant stay at Meritas picaddle resort. Resort has waterpark which is the highlight of the property. All the staff is very cooperative. Special mention to sameer f&b staff. Aniket, Mansi and Prem at reception were very amazing. I will definitely visit again to enjoy the waterpark properly.
• PriyankaK1 (2/5): Disappointing - The pictures shown in booking website n their official website are taken when the hotel was new. It was very disappointing for the price it is not worth it at all. The washroom with tub I booked and it wasn’t clean at all as soon as I entered I was shocked to see this . There are black flies everywhere n no cleanliness maintained. The pool and the water slide is as the only good attraction in the hotel but that also had dead mosquitoes The place is made very well but not maintained at all The staff friendly ness n attitude is very good n down to earth n all staff are nice but they are helpless I guess Overall very disappointing experience
• 996Bridget (10/5): Family outing Aug 2025. - We stayed at Meritas Picaddle Resort in Lonavala and had a really enjoyable time. It's just near the market area very much feasible to travel around nearby famous spots. The food here is delicious with multiple cuisine options. The breakfast buffet deserves a special mention—the spread was generous with a good mix of Indian and continental dishes. The staff serving at breakfast were warm and attentive, which made mornings feel extra special. A few items could be seasoned better, but overall it was satisfying. The rooms and property were neat and well-maintained. Common areas, the pool, and the dining section were kept tidy, which added to the comfort of our stay. The staff were very friendly, helpful, and went out of their way to make us comfortable. Service was prompt in most cases, and we really appreciated their courteous approach throughout our stay. The in-house water park was a highlight—perfect for kids and families to relax and have fun. The swimming pool and slides were enjoyable and well-maintained, making it a great spot to unwind. Overall Meritas Picaddle is a family-friendly resort with great food, good cleanliness, and truly warm hospitality. The water park adds a fun element, especially for kids. With a few small improvements, it can easily be a 5/5 experience. Highly recommended for a short getaway to Lonavala!
• Companion22947464185 (10/5): Amazing spa therapy experience and relaxation - Amazing experience of spa with co ordnance with manager sagar and massager Tony. Felt so relaxed. Must visit and groom urself
• Amit (6/5): - The water park was very dirty and ordered food arrived quite late. Not very good for pure vegetarians either. Lunch and dinner are not imcluded in the hotel expenses and need to be paid separately. Overall not worth the money and locality is also not so good.
• KARISHMA (8/5): - It is a nice hotel. Good location.
• 703navdeepk (10/5): Good resort for family vacation. - Very good resort for family vacation. Location was very good. Room is neat & clean. Staff is very polite. Food is excellent.
• Sanjay (2/5): Poor Customer Focus - Behaviour of hotel staff was very rude. I had an experience that hotel is doing me a favour by allowing me to stay in their hotel. They have excuses for everything. I do not recommend anyone for stay.
• Departure49796175423 (10/5): Amazing Stay - After conducting research, I selected Meritas Piccadale. I was highly impressed with its clean and comfortable rooms,spacious suite which we had booked and additional facilities with top-notch amenities,water park,play zone,Spa,delicious with good spread of Buffet Breakfast and attentive staff. I highly recommend it. It left us with great memories. Thanks Mr Kunaal for being always responding my queries and providing us Pick n drop cab facilities too.
• Guide10882712677 (10/5): Worth the stay - .great place to stay and chilll..... . .. ............. ..Amazing place.. Amazing service.. ............. good staff.......... special thanks to BARSHA for suggesting good food. 👍 , ............................... .............
• Happiness25006472581 (2/5): Terrible service - One of the worst hotels to stay in Lonavla. We stayed there for 3 nights. The standard checkin time is 1pm but we got our room at 2.45pm since the room wasn’t ready. Even after repetitive calls there was no room service done for 48 hours. No bottles of water were provided on time. The slides on the garden were full of dirt. While asking the housekeeping about the same, we got to know that cleaning of slides is done only if someone requests them to do so. Children could not play on the slides as it was filled with dust everywhere and was clearly not cleaned since almost a month. The restaurant service was also a total turn off. After placing an order for cold coffee, we got to know after 45 mins that the waiter had forgotten to place the order to the chef. The jacuzzi wasn’t working for 3 days and got fixed on the day of our checkout. Overall it was a pathetic experience and would never recommend this hotel to anyone.
• Voyage15021731727 (10/5): Friends trip to lonavala. - I visited with my friends to Picaddle Resort and it was my first time with my school friends. We United after very long and we had memorable reunion. We enjoyed in the rooms, front desk staff provided us with interconnected rooms and it was fun. The only thing is that their lounge was not operational but rest everything was very nice. The restaurant staff and the housekeeping staff is very helpful and friendly and accomodated all our requests. Their SPA is very relaxing and the therapists are very well trained. Will come back to this resort with my family
• Sherpa08641841568 (10/5): Relaxed stay in Picaddle resort - Relaxing rooms after stressful training session is the only requirement that I had and picaddle helped me with the same. Smiley faces in the restaurant make you feel welcomed and happy. The rooms are comfortable and worth for what you pay. Had some trouble with the door lock but was assisted with the staff very efficiently. Thank you all the staff for nice stay
• Guide40828268793 (10/5): Trip to lonavala with family - Visiting lonvala after 7 years and picaddle is where we stayed. My kids enjoyed the water park and game zone and also loved their pasta in picadore. The rooms are neat, clean and tidy with all the basic amenities. Khushboo form their house keeping helped us our request of providing 2 floor mattresses for our baby. Over all had fun and enjoyed their food as well. We will come back again
• GoPlaces21131417954 (10/5): Amazing resort situated in the heart of Lonavala - Situated in the heart of Lonavala Picaddle resorts is one of the amazing resorts. Very convenient to travel as it is close to railway station, market and highway as well. Staff is very friendly and nice. They helped us with smooth and quick check in. Jacky the bellboyis very sweet and provided with all the information for resort. I will definitely visit with my mom and dad again
• Stay38210649301 (10/5): Relaxing break from my bike ride. - I was visiting pune and had to take a break as I was travelling from gujarat. I halted in Picaddle to take a rest from my ride. It is very peaceful and relaxing even though it is situated near the highway. I had very nice sleep and felt fresh for my ride ahead The food is very delicious, one must try their Romali khakra in the Veggies restaurant. Monica is very friend and helpful server there.
• Road55646929327 (10/5): First time Visit to Lonavala - We travelled for the first time in lonavala and we were very confused about where to go and which resort to book. Then, we came across Picaddle Resort and it was one of our best decision to come here. My son enjoyed in waterpark and would not come out of it. All the staff is very friendly and hospitable especially the restaurant staff. Thank you for making our trip memorable. Will visit again with friends.
• Ameet (4/5): Poor maintenance and air conditioning - The room air conditioner was very ineffective. It didn’t cool at all. Moreover even the fan used to operate in extreme speeds either very slow which was completely unusable or very fast. There was no Middle speed. I couldn’t sleep for the full night. Also the toilet seats were broken. Considering the cost of the resort, it’s expected that such things are taken care of.
• Seaside68188729220 (10/5): Visit to lonavala with our grandson at picaddle - Picaddle is the only place we go when we come to lonavala. This was our 3 visit and this time it was very special as we visited with our grandson. All the moments with him are precious especially when you have such amazing and accomodating staff. Right from room to food every request of our was accomodate with staff. They really went above and below for helping us with the food requests for our grandson. I would like to mention onima on the front desk and aman in the restaurant for helping us out. We will visit again with him when he grows up. Thank you everyone for such lovely memories.
• OnAir51968996580 (10/5): Vacation with our grandson - Whenever we visit lonavala we only come to Picaddle resort and this time it was special as we came with our grandson. We enjoyed each and every moment with him and he enjoyed playing in the garden especially the swing. All the staff is very friendly and they accommodated all our request as he is only 11 months Olds we had some diet instructions and chef helped us with the same. We will surely visit again when he grows up.
• Ajay (8/5): - Na
• Navigator26789536601 (8/5): Excellent Stay at Meritas piccadle - The staff was courteous The rooms are excellent well maintained. Room service top notch. Food was delicious Overall a g8 stay. My Daughter enjoyed a lot and wanna visit again. The garden , pool and the water park was very clean. It's a g8 place for kids
• Venture67379279868 (10/5): A well deserved applause to the Service - A well deserved applause for the entire team of Meritas Group. We were a group of 108 people - Corporate event. With such high quantity, chaos is expected. But to our surprise, everything went so smoothly, that no external efforts was needed to maintain the order. Special thanks to Mr.Rahul for calmly looking after the management of our group and catering to all the special requests we made. Leha mam and Onima did a great job in handling the check in and the check out process. Mr.Jacky was helpful in fulfilling any assistance that was needed. And Mr.Sushrut from the Sales team, who looked after the entire booking procedure and was patient enough to understand our needs & wants.
• Venture58184355569 (8/5): Amazing stay at Meritas Picaddle Resort in Lonavala - Had an amazing stay at Meritas Picaddle Resort, Lonavala! The resort offers a perfect mix of comfort, luxury, and great hospitality. The rooms were spacious, clean, and well-equipped, with beautiful views. The food was delicious, with a wide variety of options. The water park and pool were a highlight, making it a fun retreat for friends.
• Traveler28336825746 (10/5): Good place to host events or relax on weekends. - Had gone for a corporate gathering and all the service was good, From reception to handling. Food quality was good as well. The staff was very considerate of our requests and needs. The room quality was great. Our company has arranged a few events and all those events were successful with the support and facilities at the Resort.
• Ayaz (2/5): - Management was very poor
• amodm784 (8/5): An Inviting Getaway with Room for Improvement - Meritas Picaddle Resort in Lonavala offers a delightful getaway experience with several commendable features that make it stand out as a prime destination for relaxation and fun. The resort is exceptionally well-maintained, reflecting the management's dedication to providing a pleasant and welcoming environment for its guests. One of the highlights of the resort is the splendid swimming pool coupled with an amazing water park, providing endless entertainment for both adults and children. The spaciousness of the rooms deserves special mention; they are comfortable and provide ample space to relax and unwind after a long day of activities. The staff at Meritas Picaddle Resort are notably friendly and attentive, always ready to assist and ensure a pleasant stay. Their warmth and professionalism contribute significantly to the overall positive experience at the resort. However, there are a couple of areas that could use improvement. The bathroom blinders were notably dirty and would benefit from more frequent cleaning to maintain the overall hygiene standards of the resort. Additionally, the breakfast buffet, though offering a decent variety, lacked chicken options. Including items like chicken sausages or salami would enhance the dining experience for non-vegetarian guests. Overall, Meritas Picaddle Resort is a wonderful place to escape to while visiting Lonavala. With a few tweaks to address the minor issues, it has the potential to offer an even more outstanding stay for its guests.
• 217abhishekp (10/5): Excellent service - We spent two nights here for vacation and I must say that everything was excellent.The location of the resort was very close to market and rooms were comfortable.we would definitely recommend this hotel to our friends and family Thank you Picaddle for making our stay memorable.
• Curiosity47408614707 (10/5): Great place for family - Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
• zubin_baisiwala (2/5): Horrible attitude of management and staff - We recently stayed at Picaddle Resorts & Spa in Lonavala, having enjoyed a positive experience during a previous visit a year ago where 10 rooms were booked (bulk booking). Unfortunately, our recent stay fell significantly short of our expectations. 3 rooms were booked in my wife's name siddhi. Firstly, we encountered difficulties in contacting the property. The phone numbers listed on Google and their website were either incorrect or unreachable despite multiple attempts. Secondly, our requests for a higher floor room and early check-in for one room (due to a senior citizen in our group) were not accommodated at the time of arrival despite being communicated in advance. Furthermore, the quality of service was inconsistent. The deluxe room had a cracked washbasin, which was reported to the staff but not addressed. The executive room was assigned on the ground floor next to the reception, despite our preference for a different location (which staff again denied that such request was made). When we raised these concerns with the General Manager, Mr. Nikhil Parab, his response was dismissive and lacked empathy. He stated that room allocations are random and that no alternative arrangements could be made due to full occupancy. This lack of customer focus and proactive problem-solving is deeply concerning. While our previous experience at Picaddle was positive, our recent stay has left us extremely disappointed. We strongly advise future guests to exercise caution when considering this property.
• Viral (2/5): - Dirty. No hot water.
• Jijo (4/5): - The rooms are highly over priced compared to the service then provide. The property and the rooms are just basic. The bathtub seemed like an old broken tub, the jacuzzi switch didn't work. The shower knob turns off on its own, need to keep the knob lifted for continuous flow of water. A 2 star service with a 5 star pricing, that's all I can say.
• Sunil (8/5): - Problem: Internet was inconsistent / missing most of the time.
• Harish (8/5): - The property is good. The reception communication and response is bad.
• RAJENDRA (10/5): - Needs pest control and appropriate supply of towels.
• Sukhadeo (8/5): - Location
• Imran (8/5): - Excellent location and amenities !!
• megha (2/5): Bad Management and Front staff - We stayed here for 2 nights. On 1st night our AC broke. We called the maintenance and they fixed it and within 2 hours it broke again. We called maintenance and it broke again. When we asked the front desk to give us non AC rooms charges, we were told we should have requested room change. Then we were told we should have called maintenance. When we pointed out that we did call maintenance the manager took the log book to check and then call maintenance to verify our story. The Sr manager on call came in at 11 AM and then was busy on call with someone to see what they can do for us. We paid 30K for 2 rooms for 2 night. We asked for a discount considering we were with 2 children and were sleeping in non AC room in hot weather. But clearly the front staff did not care. They told us we should have asked for alternate accommodations and that it was not their job to give us alternate accommodations. We were being given 2K discount which was not acceptable considering we never got AC and that there was mold in the bathroom. The kids swimming area was unclean and green in color. The adult section was clean and treated properly after close. The wait staff was also good. I am mad at the management for treating guest so poorly and blaming them for not asking to give alternate accomodations or calling maintenance (which we clearly did).
• Jayesh (10/5): - Good stay with family
• Deepika (6/5): - The staff was friendly but because there were few of them service wasn’t at its best. The resort was very crowded hence Restuarants were very clean & food quality was okay.
• Priyanka (8/5): - Water park access
• Jennifer (8/5): Great stay - Rooms were clean, lovely stay. Many activities available: spa, swimming pool/hot tub, water park for little kids and water slides for bigger kids, playground, huge trampoline, bike riding. Very courteous staff. Hotels.com seems to have the incorrect photos for the executive room, showing that the executive room is a suite when it is actually just a regular room, so we were confused when we checked in. The hotel staff was so kind and gave us the suite room that was advertised in the app for no extra cost. Areas for improvement: The food was underwhelming, and the mattresses and pillows were not the most comfortable, and they needed more poolside chairs. Overall, it was a great stay.

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