Suiran, a Luxury Collection Hotel, Kyoto
Location: Ukyo-ku Saga-Tenryuji Susukinobaba-cho 12 , Kyoto, jp
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Riverside Luxury and Tranquility
Japanese Garden Oasis
Immerse yourself in the serene beauty of a traditional Japanese garden at Suiran, a Luxury Collection Hotel, Kyoto. The perfect backdrop for relaxation and rejuvenation.
Exquisite Dining and Cultural Experiences
Experience a culinary journey like no other with a fusion of Japanese kaiseki and French cuisine at Kyo Suiran. Explore the rich flavors of Kyoto while enjoying breathtaking views of the surrounding nature.
Exclusive Amenities and Unparalleled Hospitality
Indulge in the private open-air bath, unwind at the spa, and enjoy top-notch services such as room service and a dedicated concierge. Your peaceful retreat awaits at Suiran.
Book now to elevate your Kyoto getaway at Suiran, where luxury meets tranquility along the banks of Katsura River.
Important Information
Guests who wish to go on a rickshaw tour must notify the property at least 3 days prior to the date of arrival. Contact details can be found on the booking confirmation.
A free taxi transport is available from JR Kyoto Station with an advance reservation. Guest who wish to use this service must notify the property at least 3 days prior to the date of arrival.
Please be informed that your transportation to/from the hotel may be delayed depending on traffic conditions during the autumn season.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Facilities for disabled guests
- Massage services
- Non-smoking throughout
- Concierge service
- Kid meals
- Coffee Shop on site
- Fruits
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Fitness facilities (surcharge)
- Spa tub (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Vegetarian menu options available
Rooms Available
-
SUIRAN, 1 Bedroom Presidential Suite, 1 King, Mountain view
The spacious double room offers air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
SHIROSUMIRE, Larger Guest room, 1 King, Arashiyama view
The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
GYOKUTO, 1 Bedroom Larger Suite, 2 Twin/Single Bed(s)
The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This double room has a seating area, heating, a flat-screen TV and a patio. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
KYOTSUKIKOTO, Larger Guest room, 2 Twin/Single Bed(s) futon
The spacious double room offers air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
Room, 2 Twin Beds (View)
2 Twin Beds
431-sq-foot room, furnished lanai with mountain views
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Partially open bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar in bathtub
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Refrigerator
- Slippers
- Satellite channels
- Transfer shower
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Partially open bathroom
- Deep soaking bathtub
- Furnished lanai
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Bedroom, Garden View
2 Twin Beds
861-sq-foot room, furnished lanai with garden views
Layout - Bedroom
Relax - Outdoor private bath (no minerals); in-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Partially open bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar in bathtub
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Refrigerator
- Slippers
- Satellite channels
- Transfer shower
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Partially open bathroom
- Deep soaking bathtub
- Furnished lanai
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
- Outdoor private bath (no mineral springs)
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Presidential Suite, 1 Bedroom, Balcony
1 King Bed
1076-sq-foot room, balcony with river views
Layout - Bedroom
Relax - Outdoor private bath (no minerals); in-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Partially open bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar in bathtub
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Refrigerator
- Slippers
- Satellite channels
- Transfer shower
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Partially open bathroom
- Deep soaking bathtub
- Furnished lanai
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
- Outdoor private bath (no mineral springs)
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Twin Beds, Balcony (View)
2 Twin Beds
409-sq-foot room, balcony with mountain views
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Partially open bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar in bathtub
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Refrigerator
- Slippers
- Satellite channels
- Transfer shower
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Partially open bathroom
- Deep soaking bathtub
- Furnished lanai
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed, Balcony (View)
1 King Bed
409-sq-foot room, balcony with mountain views
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Partially open bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Grab bar in bathtub
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Refrigerator
- Slippers
- Satellite channels
- Transfer shower
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Partially open bathroom
- Deep soaking bathtub
- Furnished lanai
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
TOGETSU, 1 Bedroom Executive Suite, 2 Twin/Single Bed(s)
The spacious double room features air conditioning, a tea and coffee maker, a balcony with mountain views as well as a private bathroom boasting a bath. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
TSUKINONE, Guest room, 1 King, Arashiyama view, Mid floor
The spacious double room provides air conditioning, a tea and coffee maker, heating, a flat-screen TV, as well as mountain views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
TSUKINONE, Guest room, 2 Twin/Single Bed(s), Arashiyama view
The spacious double room provides air conditioning, a tea and coffee maker, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
AKATOKITSUYU, 1 Bedroom Executive Suite, 1 King, Corner room
The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This double room provides heating, a flat-screen TV and garden views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
YUZUNOHA, Guest room, 1 King, Garden view, Ground floor
The spacious double room provides air conditioning, a tea and coffee maker, heating, a flat-screen TV, as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
YUZUNOHA, Guest room, 2 Twin/Single Bed(s), Garden view
The spacious double room offers air conditioning, a tea and coffee maker, heating, a flat-screen TV, as well as garden views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
-
SUIGETSU, Guest room, King or Twin/Single Bed(s), Top floor
The spacious double room provides air conditioning, a tea and coffee maker, heating, a flat-screen TV, as well as mountain views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
Guest Reviews
- jyunichi (9/5): 基本的に満足 - スタッフの対応がとても丁寧で、任せて安心というイメージを持ちました。朝食はとてもおいしく、満足するモノでした。 お風呂が、間仕切りが普通でなかったので、少し使用するときに不安があった。 自分の予約した部屋の仕様が、TOPページで見て想像したのと、異なっていて少し戸惑った。
- Akbota (8/5): -
- dianahh17 (10/5): Perfection and quiet harmony in Kyoto - This an unique Japanese luxury hotel with tremendous views of the river and backdrop of the Arashiyama mountains. Every feature, flowering bush, placement of chairs, bedrooms.has been carefully done to convey beauty while maintaining western comforts. The staff is incredibly gracious and staying there feels like a welcome to a private home. The hotel is tucked at the end of the lane on the river, so very peaceful and beautiful views from every room. The food is excellent and plentiful, whether you choose Japanese or Western style-- even have latte machine! They have a wine/ cocktail hour for guests each day at 5 p.m in a villa perched over the river. The rooms are very comfortable and the service is impeccable. Both my husband and I had to get on business calls during NYC daytime/middle of the night and the hotel assisted in finding us a quiet room without interruptions. The staff are genuinely caring and gracious beyond words.
- Sabine (10/5): Ein Moment Luxus und Entspannung während ereignisreichem Urlaub - Natürlich zuerst einmal die Lage - am Flussufer direkt am Bambuswald - trotz der vielen vielen Besucher in der Gegend ist es ruhig und entspannend im Hotel. Schöne Anlage mit wunderschönem Garten, wir hatten ein sehr schönes großes Zimmer mit Balkon - toll. Dazu das fantastische Essen im Restaurant Kyo und das tolle Cafe mit Terrasse mit Ausblick auf den Fluss.
- RhondaA646 (10/5): Splurge worthy! - Fabulous location in the Arashiyama area. Easy walk to Tenryu-ji Temple, Monkey park, River boats, Bamboo Forest and lively shopping area. Sitting directly on the river the hotel offered a nightly Happy Hour with veranda seating that included drinks and snacks that we thoroughly enjoyed. Very peaceful and relaxing in an area that is quite busy during the day. The outdoor gardens/area is very serene and beautiful. Food: A western or eastern breakfast was offered each morning and again of high quality that started our day off right. Rooms: The rooms were a good size and though maybe not amazing at first glance, were very comfortable. We did enjoy the showers water pressure, welcomed after a busy day of sightseeing. The hotel does a pick-up service from Kyoto Station which was another great amenity. This hotel was a splurge that we felt was well worth it!
- John (10/5): The hotel and staff were exceptional, when I come back to Kyoto I will definitely be staying here again. - The hotel was very central to many things to do and see around Arashiyama. There wasn’t anything that I did not like about the property.
- Thomas (9/5): Great Japanese vibe - Great vibe Great location Onsen option Breakfast weird Many staff poor English skills Very pricey
- BURESCH (8/5): -
- Yerzhan (10/5): Было бы в каждом номере сой Онсен - Все чисто и рядом, гостеприимно, вежливый, услуга топ Мы были на одну ночь и поэтому нечего сказать про минусы, но в местности все закрывается 18:30 вечера и открывается между 10:00 и 11:00
- X7176VWjohnr (2/5): Very poor service to guests - Extremely poor service of the guests. They were not at all accommodating when asked for help. To do a small bag of laundry they wanted about $100 usd. $50 usd to use the onsen , $60 usd for breakfast, etc.
- Francesco (8/5): C’è un signore molto simpatico che parla italiano e tutto lo staff é stato molto gentile impegnandosi per soddisfare ogn - La posizione del Suiran é la migliore di tutta Kyoto. Il giardino, la qualità del cibo sono i due aspetti che abbiamo gradito di più. Eccezionali. Forse la stanza andrebbe rimodernata, con un tocco di Giappone in più, ma Comuqnue comodissima.
- Bobby (10/5): -
- SGHtraveller (10/5): Beautiful hotel in the pristine Arashiyama neighborhood - Suiran is a comfortable resort like hotel in the pristine Arashiyama neighborhood of Kyoto. The Hozugawa riverfront, old bridge and mountains around Suiran provide an exclusive atmosphere while the traditional layout & architecture of the property ensure that guests feel a sense of exclusivity away from the crowds of Kyoto. There are plenty of top attractions within a short walking distance while the other Kyoto attractions are easily accessible by cab. Breakfast is wonderful in a scenic restaurant overlooking a Japanese garden while the Hassui cafe is the perfect place to unwind & chill. Their sweet potato dessert (a local dish) was terrific, cocktail hours were great too! Overall, this hotel lives upto the name & has many plus points over the other top hotels in Kyoto.
- Chulin (10/5): -
- Yu (10/5): -
- Nyson (10/5): Luxury hotel but need renovation - It's a luxury hotel at a magnificent location. Parking available just in front of the hotel. Walking distance to nearby tourist shopping streets. A quiet environment in it which you can say it's romantic. But set up inside room is quite old.
- Duangruedee (10/5): -
- Ronit (10/5): בחירה נהדרת לשהיה באזור - המקום מקסים. המיקום אידאלי. חדרים ושרות נהדרים . הצוות אדיב מאד ושמח לעזור. הטבע מסביב מקסים ומלא פעילויות. מומלץ בחום. השמפניה החינמית בשעת שקיעה בקפה המלון על הנהר לא תשכח במהרה. המסעדה במלון טובה אהבנו הכל
- Paige (10/5): - This hotel is truly like stepping into another world. The service is impeccable, the room we had was gorgeous and superbly clean. We were lucky enough to have a private onsen with very clean water at the perfect temperature on a lovely little lanai. All of the staff are very friendly and professional and the food is fantastic as well. Highly recommend if you’re looking for a touch of classic Japan in Kyoto!
- аnna (7/5): - Красивые виды Немного старая мебель
- 憲生 (8/5): また行きます - 部屋はGOOD‼️
- SHEN (10/5): -
- Jane (10/5): -
- mike (9/5): -
- JessicaRizer (10/5): Absolutely Beautiful Property and Excellent Service - Our stay at Suiran was truly unforgettable. It is one of the most beautiful properties I have ever stayed at. Set along the peaceful Hozugawa River in the Arashiyama district, the hotel feels like a serene retreat surrounded by lush gardens and traditional architecture. The grounds are stunning, with beautifully maintained gardens that offer a perfect place to unwind. One of our favorite moments each day was the happy hour with live piano music. It added a touch of elegance and calm that really set the tone for the evening. Our room was incredible. Spacious, quiet, and beautifully designed with traditional touches and modern comforts. The highlight was the private onsen, which we used daily. It was such a relaxing and luxurious feature that made our stay feel extra special. We also enjoyed a soothing in-room massage that added to the overall sense of calm and relaxation during our time at Suiran. Breakfast each morning was delicious, with a good variety of fresh and flavorful dishes. It was a great way to start the day before exploring Kyoto, which is about a 30-40 minute cab ride. Suiran is a peaceful, luxurious escape in a breathtaking setting. We left feeling rested, refreshed, and already dreaming about a return visit. Highly recommended.
- Siwaphorn (10/5): - Love this place so so much. We had wonderful stay and unforgettable experiences. Price...
- Basma (10/5): The best part of my japan trip! Loved it - Absolutely mesmerizing Nothing
- Romain (9/5): Superb -
- Lee (10/5): Exceptional - Perfect view, perfect hot spring.
- Andrea (10/5): Exceptional -
- Hockeydad900 (10/5): A Marriott in Arashiyama - We stayed here two nights. Nice hotel - a bit of a Japanese-western blend. Great location near the famous bamboo walk and Arashiyama area full of temples, restaurants and day visitors. We really liked the restaurant, which offered Japanese and western food.
- Jennifer (10/5): - Lovely property and fantastic service
- The_GlobeTrotter73 (10/5): Incredible world-class luxury hotel in the green area of Kyoto - Suiran is like a luxury oasis on the edge of Kyoto in an incredible area close to river, forests, gardens, temples, and nice quaint streets with tons of history. The hotel has great restaurant, lounge/cafe, gardens, views and rooms - some with own onsen on terrace. It’s really a hotel where you can relax from a busy city, yet kind of still be in or close to it. Service and dedication to go above-and-beyond is unparalleled, the GM and his team not only made us feel very welcome but tailored our area tour and attractions experience incredibly. Ofcourse Bonvoy status is very well honored, and I can only say that a stay at Shisui is a must when in Kyoto!
- Freedom259451 (10/5): A beautiful 2nd time stay at The Suiran Hotel - Excellent service, delicious food, beautiful room! The hotel is beautifully situated along the river and within a quick walk to the Bamboo forest. We had a wonderful time! Every single person was so helpful in every way! It is what a westerner imagines Japan to be!
- Kelly (10/5): - This hotel was truly the highlight of our trip! My husband and I visited for our honeymoon and the staff went out of their way to upgrade us to the nicest suite in the hotel. This gesture was something we will never forget and made our trip beyond memorable. Special shout out to Nana, Aina, Mai and Yoshi for going the extra mile and making our experience that much more special and memorable. We will never forget this staff and the things they did to make us feel so special.
- Cherry (9/5): We had an amazing time !! - The landscape and the view are breathless. Couldn't find a better place. The hotel should have public onsen and a better gym, given the size of the hotel.
- nicholasmD4097DQ (10/5): Truly Japanese Getaway - I booked a Tsukinone King room, Arashiyama view and balcony as a gold member. The room itself was nice and spacious. I quite liked the balcony and enjoyed relaxing there while gazing out at the forest area. I’m not sure if I couldn’t find an additional light control or not but the separate toilet room only had one very small light which barely provided any illumination. The bathroom is integrated into the room and honestly was a bit small for my expectation of a luxury brand. These are small criticisms and I still enjoyed my time. The hotel is located at the western end of the wonderful Arashiyama area. It’s located right next to the Katsuragawa river and you can take a leisurely walk by the river and right to the famous bamboo groves. The hotel grounds themselves also have some lovely gardens and views. The hotel is a bit secluded and the local town area shuts down fairly early in the evening so I would consider this a relaxing getaway with Suiran and Arashiyama as the destination rather than a base to do sightseeing elsewhere in Kyoto. Arashiyama station is a bit of a walk and if coming by JR then Saga-Arashiyama station is a pretty significant walk at which point and thereafter if you have luggage you should just spring for a taxi. Cafe Hassui at the hotel hosts an evening cocktail time which I particularly enjoyed. There is inside seating however there is also outside seating with a riverside view. It was a bit cold but I particularly enjoyed sitting by the riverside with an offered blanket, reading material, some tasty snacks and a delicious flight of sake. The hotel also offers a private onsen available for rent for a fee. This can be welcome news for foreigners who want to experience an onsen but may be apprehensive about sharing facilities at a public bath. Overall I had a really nice experience. I had the goal of sampling this hotel since the first time I visited Arashiyama and I’m glad I could finally visit it. Again, I would not consider this a base for Kyoto but more a luxurious retreat with the hotel and Arashiyama as the destination. I stayed during the late winter season so the weather and natural scenery wasn’t optimal however I am confident that this hotel would be simply spectacular during spring cherry blossom season as well as autumn leaves.
- I1754EHam (2/5): Not worth the money - This hotel is supposedly a five star hotel. I do think the service is quite good, however the room accommodations are seriously lacking given the price point. We reserved a Tongetsu suite, one of the higher end rooms with a private tub. We ended up in a room with shabby, dark and dated decor. The bedroom has no window, and is minuscule for 3 people. Our room overlooks a public art museum – there’s no privacy, and it’s very loud with tourists, barking dogs, etc.. Not the serene nature surroundings we were expecting. And the outdoor tub is nothing like the room photos on the website – it is minuscule, and again has no privacy or serenity as we are overlooking a publicmuseum..
- Kc (9/5): Definitely a luxury stay! - Stunning location and five-star service. The staff were so welcoming and informative. Although our room was not ready on time, we were provided a room to wait in the meantime and free drinks. I can’t rate their restaurant highly enough, delicious food and impeccable service. Upon our check-out we were also provided complimentary transport to the train station. The beds are a little hard for my liking, but I’ve learnt this is quite normal in Japan. Could possibly be improved with a mattress topper for guests unaccustomed to the mattresses here.
- May (8/5): Very good -
- Mattsumotosan (10/5): Even better than expected - Incredible hotel with a river view from the restaurant. Immaculate grounds. Every staff member was friendly and helpful. Beautiful room - ours had a private onsen bath in the room. Food was delicious. The only suggestion for improvement that I would make is to add a mattress topper on the bed to make it softer. Other that that, we would definitely stay at this hotel again.
- Steven (10/5): - This may be the best hotel I've ever stayed at. The staff were amazing, the grounds were incredible! The private onsen was the highlight of my trip!
- hang (10/5): - 服务问题反馈回复及时，环境优美安静舒适
- Johnny (1/5): Very bad - As onsen hotel don’t provide onsen and still charge hot spring charges Need provide onsen to every guest and low down their rate
- Alsudairi (10/5): Exceptional -
- Suk (10/5): Exceptional -
- ksr2013 (10/5): Beautiful location - We loved our stay at Suiran. The service was terrific - shout out to Kanako Tsutsumi, concierge extraordinaire. She went above and beyond for us to ensure we were taken care of. The location is beautiful, however, it is 30 minutes from Kyoto by car. We stayed at Suiran for five nights - I would advise folks to stay in Kyoto three or four nights. There are so many places to see in Japan and you can experience a wonderful Kyoto stay in three days/nights. I wouldn’t recommend that guests do the private onsen at Suiran - it’s not a real onsen experience. Otherwise - it’s super clean, food was good and service was terrific.
- Kaew (10/5): Quiet oasis in a busy area - The whole Arashiyama area was heavily touristed when we visited, but this hotel was a welcome refuge from the crowds. Situated at the end of the main street running along the river, the moment you cross the threshhold you are surrounded by elegant and meticulously maintained gardens of moss, stones, and trees. The room was extremely comfortable, with fine amenities. If you like soaking in hot water, it's worth splurging on a room with an onsen. This was my first experience of an onsen, and it was a revelation! It was not so much a bath as a sous vide, always full and maintaining the same perfect temperature, with a rolling cover of wooden slats to keep in the heat when not being used.
- AvidT_13 (10/5): Make it out for a casual or luxe meal even if you're not staying here! - Only went to lunch. But my mum is not mobile, and they brought a wheelchair out immediately to assist her from the car. Food was great, service too. Lovely view from the restaurant, which is a refurbished old Zen temple with the bones still in place. We did the fine dining. There is also a cafe by the river for more casual fare. Also lovely charming part of Kyoto, totally worth a trip if you're not staying there!
- Connor (10/5): Exceptional -
- zambian75 (10/5): One of the top hotels in the world - I would consider the Suiran one of the best hotels I’ve stayed. It would make the Top 3. The service is one of the best I’ve experienced and absolutely ranks in the top 1%. From the moment you walk in and the check in experience as they sit with you and understand your preferences to the end as you leave as they say goodbye to you by name. The location is excellent. It’s on the outskirts of Kyoto but walking distance to the bamboo forest (ask for the hidden entrance from the hotel) to avoid the crowds. Right on the riverbank that makes an evening delight when all the regular tourists go back to kyoto proper. Food is incredible both japanese and western. Room service is a treat and you should try it at least once. And oh the in room onsens. A treat to have one in your room (many rooms do but not all). The hotel is the perfect cross between a modern hotel and a traditional ryokan.
- stern5023 (10/5): Amazing trip staying at Suiran Hotel, Kyoto - Beautiful hotel and wonderful staff! We really enjoyed staying there. We were offered the onsen as a bonus to our room. Unfortunately, we didn’t have time to use it. We were so close to many attractions near this hotel, so we were constantly on the go. The concierges were there to help us with our trip and getting taxis for us. You won’t be disappointed in the beautiful hotel and the food was amazing!
- Chi Wei (10/5): - Absolutely beautiful hotel. What I love the most is the private onsen in the room. It's in a semi-open space (not in the room, but under a roof kind of in the back balcony). The private onsen refills itself, and temperature regulated. It was amazing. Beautiful scenery, excellent staff, exceptional breakfast.
- Po (10/5): Exceptional -
- revelationtheory (10/5): Our Most Memorable Stay in Japan - Our stay at Suiran was soooo memorable. The hotel is nestled in a gorgeous setting, along the river and a short stroll away from the famous Arashiyama Bamboo Forest. I highly recommend you to visit the forest after 5pm, after the day-trippers leave Arashiyama. The hotel staff could not be more welcoming and attentive. The rooms were so comfortable and spacious. Our room had an outdoor onsen and it was such a joy to just be surrounded by nature. Such a wonderful and relaxing stay.
- Andy (8/5): Very good -
- hsuk2021 (10/5): Exceptional Anniversary Stay at Suiran - Our stay at Suiran to celebrate our wedding anniversary was the highlight of our 10-day trip to Japan. Nestled in the beautiful Arashiyama area, the hotel's location was perfect for exploring many of Kyoto's gems, offering both tranquility and easy access to cultural landmarks. From the moment we began communicating with the staff prior to our trip, we knew we were in good hands. The hotel manager and concierge, Mr. Sebastian, along with Miss Sakamoto from the restaurant, were top-notch. They did an amazing job of communicating with us before our arrival, eagerly setting up tours and dinner reservations as per our requests. Upon arrival, we were treated like royalty. The simple yet luxurious accommodations added to the charm and comfort of our stay. The staff provided excellent service, consistently going above and beyond to ensure our comfort and satisfaction. A special touch was the anniversary rose and cookies they provided, making our celebration even more memorable. We highly recommend Suiran for anyone seeking a blend of luxury, excellent service, and a perfect location in Kyoto. This experience truly made our anniversary unforgettable.
- Christopher (9/5): Superb -
- Sarah (8/5): - Very beautiful hotel, staff was friendly, but wished they explained the amenities around the hotel. I had to figure it out myself by looking at other people’s reviews. Beverages at the mini bar fridge are not cold, wish it was colder, the drinks were lukewarm. I arrived earlier than check in time so decided to go to the cafe to grab a coffee, some staff said “no” and another said “yes, I can come in.” Super confusing and then it took forever for the waitress and the ordered coffee to arrive. The onsen in the room was amazing though.
- Angel (10/5): - Everything was amazing about this place. It is one of the most memorable places for my daughter and I with strongly recommended and it’s definitely a place you must see and vacation.
- Andrew (9/5): Superb -
- Mawaddah (8/5): Staff were great, location perfect a bit away from city center but you can walk to arashiyama river - The location is perfect with a view of the arashiyama river, staff were very welcoming and they treated us for our honeymoon with gifts and desserts The bathroom toilet buttons were wiped off due to how old it is, poor water power,
- Myong (8/5): Hot spring tub makes this a great hotel - The hot spring hot tub is the best part of the hotel! Overall hotel is fine- nothing special for the price but for the personal hot spring tub, which was amazing. Food was ok, service was as expected. It’s no where close to downtown Kyoto but so many amazing sights to see around the hotel. If you want quiet - this is the place.
- Anat (8/5): Very good - location, private Onsen, garden, breakfast design, dinner at the restaurant,
- Gareth (10/5): Exceptional -
- Muntana (9/5): Superb -
- Percy (10/5): Exceptional -
- Jesse (6/5): - Staff and service great! A little overpriced for the rooms and unless you can book the special rooms the pictures can be deceiving! We were definitely not wowed by our room! Onsens were okay but nothing to brag about! And you have to pay extra to use the onsens … dinner at restaurants was great quality but overpriced! The reviews all show it to be very luxurious but it’s just a normal hotel….staff was very helpful and accommodating but the area is quite boring!
- kenny_hagen (10/5): Beautiful Hotel - The hotel is like a beautiful Japanese garden and the staff are super friendly! I got lucky to be able to stay there for the fall colours. The seasonal dishes at the Kyo Suiran Restaurant was amazing and the views of the garden in the morning was very peaceful. My favorite part was the private onsen in the room!
- Anne (8/5): Very good -
- Deborah (10/5): Very expensive but lovely quiet hotel with luxurious touches. Outstanding breakfast! - Private onsen. Distance from Kyoto station
- CynthiaT1674 (10/5): Wonderful stay at the Suiran in autumn - Had a lovely stay at the Suiran with my husband and toddler! We stayed for 3 nights with the wine and dine package. Food served was exquisite with attention to details and quality of the food. The room was well appointed, clean and comfortable with a lovely view of the beautifully manicured courtyard. The staff provided excellent service, making us all feel at home and also in a luxury property. My toddler is a very picky eater and the staff tried their best to cater to her needs. They even got the chef to specially prepare a dish of chawanmushi for her despite that not being on the menu! The location of the Suiran is fantastic, well within walking distance of shops/ food and Arashiyama tourist sites. The property was beautiful in autumn with the autumn leaves. Parking our car there was also a breeze with excellent concierge service. The staff even went the extra mile to provide us with bottles of water in the car and helping to clear up the car on the day we checked out! We will definitely stay here again on our visit to Kyoto!
- Julie (10/5): We really relaxed and enjoyed ourselves fully! - It was absolutely beautiful! We especially loved the gardens. Being surrounded by beautiful trees was very restful. We really enjoyed the private bath in our room and took full advantage. The staff was very attentive, friendly and kind. Nothing
- Selondonlad (6/5): A disappointing stay - This was a stay with a number of disappointing aspects particularly at this price point. I find it hard to figure how this place has a five star rating. Whilst the hotel itself is in a great location its shared spaces such as the restaurant, cafe and lobby are small and at times felt very crowded. Our room was also quite small with open plan bathroom. Breakfast was also somewhat disappointing. Despite requesting a western breakfast we were given a bento box with many items I just wouldn’t eat ( whitebait fish etc) which I felt wasteful. We were then offered a choice of eggs, a croissant and a slice of bread. Definitely not up to the standard we expect. Waiting staff were however very friendly and attentive. Our biggest disappointment was our experience with the concierge. We unfortunately found her to be unhelpful and somewhat snooty towards us, which was quite jarring as we saw her being super friendly and helpful to another couple who were checking in slightly before us. As our pre-arrival email to her went unanswered we wanted to speak to her to check a dinner reservation for that evening. She proved to be somewhat elusive and when she eventually approached us after standing at her desk for some time she promptly disappeared again before we got chance to ask our question. In the end we got some help from one of the reception team who confirmed our dinner reservation. Another issue occurred when we went to take a taxi to the dinner reservation they made for us. Not only was there no taxi available, they told us it was a 30 min wait to call one. At no point were we told getting a taxi at a very reasonable hour would be an issue and when we asked the concierge whether they had a relationship with a local cab company for such situations, she just shrugged her shoulders. I really wanted to like this hotel but a number of areas were lacking.
- Sun Young (8/5): - 조용하고 일본정취를 느낄 수있어서 좋았으나 호텔 위상에 비해 직원 응대 및 서비스가 많이 부족하다고 느껴 최상급 호텔로서는 느껴지지 않았습니자.
- kraisanc (10/5): Zen and Luxury: Our Serene Stay at Suiran, Kyoto - Our family had a lovely two-night stay at Suiran in Kyoto, right before heading to Osaka. This place wowed us with its beauty, and I'm excited to share what made our visit special. 😍 So Good: Stunning Setting: The hotel is right by a beautiful river, with lots of paths to explore. Local Experience: Having a private hot spring bath in our room was amazing and very Japanese. Friendly Staff: Everyone at the hotel was super helpful and made us feel at home. Breakfast with a View: Eating breakfast in a bento box while looking at the garden was really cool. 🙁 Not So OK: Small Rooms: Our room was pretty, but it felt tight for all of us. Low Light: It was a bit too dark in our room sometimes. Cramped Spaces: The hotel's dining area and other spots were a bit small. Far from Train: Getting to the train station was tough, especially with our bags. Light Breakfast: The bento set for breakfast was tasty but too small for my hunger. 👌 Just OK: Evening Snacks: We got some snacks and drinks in the evening instead of a lounge. They were nice but could be fancier. 💡 Tips and Recommendation: Checking for Onsen: If you love hot springs, ask if your room has one. It's a great experience! Timing Your Visit: Going when the leaves turn red is gorgeous, but it's also busy and pricey. Bonvoy Benefits: If you're a Marriott Bonvoy member, don't forget to ask about your benefits. They can make your stay even better. 👏 Conclusion: Staying at Suiran felt like stepping into a peaceful part of Kyoto's history, mixed with comfort. While we had a few small issues, the hotel's beauty and the kind staff made our stay really enjoyable. It's a place that makes you want to come back for the peace and quiet.
- Kaoru (10/5): - ホテルは高いだけにサービスは良好でした。宿泊客のほとんどは外国人です。 徒歩圏内に観光スポットがあり楽しめます。
- AlwaysTraveling365 (10/5): I wanted to stay longer... - This hotel is so beautiful. This was my favorite hotel/town that we visited on our family vacation to Japan. It's located on a river and has plenty of walking paths nearby. Everything was perfect about this hotel except for the harder than usual bed. We ended up ordering an extra bed that they made on the floor and that bed on the floor was more comfortable than their standard beds. The private onsen in our room was one of my favorite features. We used the onsen first thing in the morning and also right before bed. We also rented a larger onsen for 45 minutes that the whole family could use altogether. The breakfasts were beautiful. At breakfast we looked out to a little garden area and breakfast was served in little 'bento box' containers. Room service was terrific and timely. We went to the champagne 'happy hour' and it was a real nice setting. We drank sake, had a view of the river, and ordered some food for the kids to enjoy. The monkey park is not far away. My kids liked the monkey park so much we would walk there every morning after breakfast. The bamboo forest is also close by. We got there around 6:30am and onIy saw a very other people at that early time. But its gets real busy later in the day. I was unsure to stay at the Suiran or Ritz Carlton in Kyoto. So, I decided to stay at both and was very happy with my decision. They are two totally different hotels. Hard to compare. Arashiyama is a very relaxing town, compared to the bigger cities. It seemed we had the town to ourselves 5pm-10am everyday.
- Rattachai (10/5): love it - all good all of the restaurant near by hotel close by 18:00 pm
- Julia (10/5): Exceptional -
- Monica (10/5): Exceptional - Peace and quiet. Scenery was amazing. Food was very good. Trying to find breakfast in the morning away from the hotel which was expensive.
- Anthony (9/5): Worth every penny for the room - Beautiful location!! The walk from the train station to the hotel with luggage was a bit of a hassle, but it was totally worth it in the end. The room was spacious and had an amazing view! Plus, they had champagne hour from 5 pm to 7 pm, where we could go to the restaurant in the hotel, have a few drinks, and enjoy the view while having a few snacks as well. This place is 15 minutes from Arashiyama bamboo forest (walking). The only thing I might not have liked was the fact that we were not told the onsen was extra. I had checked their website, but nowhere did it say we needed to make a reservation to have the private onsen. I thought it was going to be in the room when they said "private onsen". Now we know for next time.
- Paul (10/5): A truly wonderful place - Incredible staff and location No lounge to sit and chat and drink in comfy chairs etc
- Alan (9/5): Always good to go back. - This is an exceptional hotel, well-located in a great section of Kyoto. The afternoon drink and snack by the river was most appreciated. Really attentive staff. We recommend a visit to the new museum next to the hotel. It would be useful to have some western choices for dinner. The original room offered was unacceptable but the staff found an ideal room for us.
- Jiri (2/5): - Not a 5* Hotel. Outdated rooms, Terrible or nonexistent Facilities. Restaurant closes at 10pm. No bar opened. Personal unable to understand basic English. Everywhere else in Japan, hotel personnel speaks very good English , at least in 5* Hotels. They kept changing temperature in the suite from 25C to 19C so the room after returning from 34degrees summer heat outside felt like freezer. Stay somewhere else. It feels more like dead property with end near. Personal was trying, but without training and basic English is hard to help.
- Anonymous (10/5): Exceptional -
- Fatmé (10/5): Gorgeous room, helpful staff, amazing facilities and activities. everything was just perfect - Gorgeous room, helpful staff, amazing facilities and activities. everything was just perfect nothing
- Joseph (10/5): We stayed here for a few nights on our honeymoon and it was lovely. Can't wait to come back! - The staff and service were extremely friendly. The location was incredible; right next to the river, which was beautiful to wake up to every day.
- Sara (10/5): My overall experience was 10/10 I would definitely come again. - The staff are very polite and helpful, best hotel service I've seen since I came to japan. The hotel is located in the best area where you have a view of the river from the cafe. You can go sightseeing in kyoto or to the bamboo forest with 10 mins on foot. You're also near a train station. Adding microwave would improve the experience more.
- Michelle (9/5): Superb -
- Geoffrey (10/5): Peaceful, quiet and serene—away from the hustle and bustle of Arashiyama. - Magnificent location.
- Fangxiao (8/5): a bit expensive - big rooms, nice gardens, breakfast was good need to pay extra for a hot bath, view if OK as the mountain is really close
- Harini (10/5): Best luxury hotel in Kyoto area! - Wow, it feels like you’re staying at a temple with zen gardens. Amazing location and service!
- Renate (8/5): - Nice area, nice property. Food was terrible, service was ok but not the best.
- Aaron (10/5): - Felt like valued guests in the property. Staff are available before the trip and during the trip for any requests, even if last minute.
- Karen (10/5): A luxurious stay in a beautiful hotel in breathtaking Arashiyama. - A quiet and beautiful respite from the city. The garden and river views are lovely and the free champagne at the waterfront cafe after a long day of walking was greatly appreciated. The staff were welcoming and helpful every step of the way. Would have liked to know that visits to the on site onsen require a reservation.
- Ka (10/5): elegant, comfortable and helpful friendly staff. - they are so transitional architecture and good view. hot spring is so good. everyone should tried. it is worth of money. no
- Ping (8/5): Very good -
- Manino (10/5): Exceptional - if you need to splurge this is the place!!!! I am fully recharge after the stay! super luxurious and private!
- Dawni (10/5): Exceptional -
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