Ambassador at Grand Velas All Inclusive
Location: Carretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Recreational Amenities - Indulge in massages, facials, and body treatments at the full-service spa. Dive into one of the three outdoor pools or unwind in the spa tubs and sauna for a rejuvenating experience.
All-Inclusive Dining and Beverages - Savor regional cuisine at Chaka or opt for 24-hour room service. With 8 restaurants, 6 bars/lounges, and beach bars to explore, your culinary journey is bound to be exceptional.
Elegant Rooms and Event Spaces - Retreat to one of the 195 guestrooms featuring premium bedding, private balconies, and high-tech entertainment. Host a successful event in the hotel's expansive meeting rooms and conference center.
Book your luxurious stay at Ambassador at Grand Velas All Inclusive now for a lavish experience in the heart of Playa del Carmen.
Important Information
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Free beach cabanas
- Boat tours nearby
- Fitness facilities
- Proposal/romance packages available
- Parasailing nearby
- Area shuttle (surcharge)
- Free beach shuttle
- Free bicycles on site
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Designated smoking area
- Concierge service
- Picnic area
- Steam room
- Elevator
- Fitness facilities
- Supervised childcare/activities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Conference space
- Sailing nearby
- Scuba diving nearby
- Water skiing nearby
- Arcade/game room
- Multilingual staff
- Free newspapers in lobby
- Free use of nearby fitness center
- Porter/bellhop
- Limo or town car service available
- Parasailing nearby
- Skydiving nearby
- Full-service spa
- Meeting rooms
- Wedding services
- Pool umbrellas
- Billiards or pool table
- Tours/ticket assistance
- Braille or raised signage
- Area shuttle (surcharge)
- Free reception
- Conference center
- Snack bar/deli
- Parking (limited spaces)
- Free bicycles on site
- Ecotours on site
- Miniature golf on site
- Pilates classes on site
- Free self parking
- Computer station
- Free grocery shopping service
- Free beach shuttle
- Beach umbrellas
- Free beach cabanas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Beach yoga on site
- Boat tours nearby
- Cave exploring/spelunking nearby
- Ziplining nearby
- Internet access
- Couples/private dining
- Private picnics
- Proposal/romance packages available
- Ballroom
- Banquet hall
- Children's games
- Children's toys
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
Rooms Available
-
Ambassador Suite Ocean View
1 King Bed OR 2 Queen Beds
1270-sq-foot soundproofed room, furnished balcony/patio with ocean views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Balcony or patio
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Deck or patio
-
Ambassador Two Bedrooms Family Suite Ocean View
1 King Bed and 2 Queen Beds
2540-sq-foot soundproofed room, furnished balcony/patio with ocean views
Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 7 (6 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Balcony or patio
- Furnished balcony or patio
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Baby bath
- Art supplies
- Laptop-friendly workspace
- Deck or patio
-
Ambassador Pool Suite Ocean View
1 King Bed
1270-sq-foot soundproofed room, furnished balcony/patio with ocean views
Layout - Bedroom and sitting area
Relax - Private plunge pool
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Private plunge pool
- Rainfall showerhead
- Balcony or patio
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Deck or patio
Guest Reviews
- Shimol (8/5): - Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.
- Joshua (10/5): - This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.
- Danielle (10/5): - Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !
- Hamza (10/5): - Best all inclusive in Riviera Maya! A true 5 star experience
- mehul (10/5): - Service
- Leanne (10/5): - Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
- Vardan (10/5): - It’s was great
- raul (10/5): - excellent service
- claudia V (10/5): - Second time in this wonderful hotel. Family friendly. Like a paradise.
- Lauren (10/5): - The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
- Verified traveler (10/5): - The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
- Andres (4/5): - Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
- Mmm (10/5): - We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!
- morgan (10/5): Great but need to work on kid friendliness - This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
- Juan (10/5): The Best of the Best in service! - If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!
- Verified traveler (8/5): Great hotel and service,but beach Is not the best. - This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!
- Israel (10/5): Amazing place with great staff and food! - Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.
- April (8/5): Beautiful Resort! - I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.
- Verified traveler (10/5): Pleasant - I have been to this hotel yearly since it opened. Very plaesant
- Verified traveler (8/5): Luxury a galore with a few black spots. - This is my 4th time at Las Velas and once again they delivered almost to perfection, a few spots during our stay. The hotel was entering the low season and the occupancy was very low, but somehow during the first 5 nights we stayed at an Ocean View suite. Not much of an ocean view and more a pool view, did not complaint about it, but the room description was deceiving. The last two days paid for an Ocean Front, Private pool suite, and we got a room with a partial ocean view, since we were also looking at the roof of one of the restaurants. In addition, and to my surprise, the two qeen beds were significantly smaller than the other room with no view. At some point I even thought about asking the hotel staff to move me to the first room as it was more comfortable and since we were at the beach or pool most of the day, the view at the end was not as important. In summary, on a hotel were all the interactions are scripted to deliver a superior service, I feel than on an almost empty Hotel, if the staff was really looking to deliver a wow factor, they should have given a bit more thought on the room assignment, after all we were repeating customer paying the modest amount of $1200 a night.
- Eros (10/5): Very nice hotel, excellent service - Food is great, hotel staff is nice and courteous. The only complain I would have is about swimming in the ocean. There were rocks and in a windy/wavy day it is impossible to see them to avoid and the water is too shallow to enjoy it.
- Steve (10/5): Room Description - I was disappointed with the room description and layout. On my reservation the description of the room was "one bedroom family suite". When I got there the room was just a basic standard room with no separate bedroom. This is difficult with young kids and I felt the description was misleading.
- Verified traveler (10/5): Best all inclusive food! - Amazing service. Great weather. Beautiful property. Dinner Restaurants reminded us of food from good Chicago or nyc spots. No solicitation for tips. Breakfast and lunch buffets were excellent as well. Had sushi almost daily!
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