Grand Hotel
Location: Grand Hotel Rd, Nuwara Eliya, 22200, Nuwara Eliya, LK
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience a serene escape at the Grand Hotel in picturesque Nuwara Eliya, where luxury meets tranquility.
Relax and Unwind
Treat yourself at our full-service spa, take a refreshing dip in the indoor pool, or sweat it out in our state-of-the-art fitness center. With a sauna at your disposal, rejuvenation is just a step away.
Culinary Delights
Savor authentic Indian cuisine at Grand Indian or indulge in room service from one of our four on-site restaurants. Mingle with fellow guests at our daily complimentary receptions while enjoying beverages from one of our three stylish bars.
Comfort at Its Best
Our 154 well-appointed guestrooms feature minibars, cable programming, and stunning bathrooms with separate bathtubs and showers. Complimentary Wi-Fi keeps you connected, while free valet parking and attentive concierge services enhance your stay.
Book your dream getaway at the Grand Hotel today!
Important Information
- Pool access available from 8:00 AM to 9:00 PM.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Newspapers in lobby (surcharge)
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Designated smoking area
- Concierge service
- Picnic area
- Steam room
- Fitness facilities
- Golfing nearby
- Arcade/game room
- Library
- Safe-deposit box at front desk
- Full-service spa
- Billiards or pool table
- Tours/ticket assistance
- Assistive listening devices available
- Free reception
- Snack bar/deli
- Playground on site
- Free self parking
- Free valet parking
- Newspapers in lobby (surcharge)
- Banquet hall
- Horse riding nearby
Rooms Available
-
Presidential Suite
1 King Bed and 1 Twin Bed
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Heating
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Junior Suite
1 Double Bed
Overlooking the hill
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Separate bathtub and shower, bathrobes, and slippers
Practical - Safe and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Heating
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Queen Elizabeth Suite
1 King Bed
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Separate bathtub and shower, bathrobes, and slippers
Practical - Safe and laptop workspace; cribs (free) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Heating
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Gregory's Suite
1 King Bed
Overlooking the garden
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Day bed, safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
-
Deluxe Twin Room, 1 Bedroom, Accessible, Hill View
2 Twin Beds
237-sq-foot room with hill views
Layout - Bedroom
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Separate bathtub and shower, bathrobes, and slippers
Practical - Safe and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Heating
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Deluxe Double Room, 1 Bedroom, Hill View
1 Double Bed
237-sq-foot room with hill views
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
Guest Reviews
- Philwym (8/5): Can’t quite give it 5 stars - I feel that I should be giving this hotel 5 stars but I can’t quite do it. A beautiful hotel, in beautiful grounds in an excellent location. We had a lovely room, the food was delicious and everything was done right. But it lacked the personality of other hotels we stayed at in Sri Lanka. Couldn’t fault the staff but I feel that they are so well trained that they loose their own human touch
- Seaside588398 (10/5): High Tea at the Grand - Had a great High Tea at the Grand today - lots of yummy food and a large variety of Sri Lankian teas. Kumar and his team do a great job !
- JoHall153 (10/5): Wonderful Hotel - A wonderful hotel and looked after so well by all the staff, but especially Luwes on Reception and Kamal in the dining room.
- josephtJ5997SG (10/5): Little England - Yasith service was first class. Overall a great experience
- alisonbJ500GA (10/5): Lovely stay - Lovely elegant hotel, in a beautiful setting.
- meerakrishnas (10/5): Absolute must stay at Nuwara Eliya! Iconic! - The stay at this iconic heritage property was a great experience. The staff was excellent..special mention to Kamal at the restaurant and Anushka at the activities center. Highly recommend this hotel if you are staying in Nuwara Eliya!
- bsx89 (10/5): Cool vibe - Had an amazing experience at the Grand Hotel. The whole place has a really nice, relaxed vibe and just feels easy to enjoy. The afternoon tea was a highlight—especially being able to have it outside in the garden. Great setting, good atmosphere, and well done overall. The property itself is beautiful and very well kept. Overall, a great stay.
- 560aayushj (10/5): Good Hotel and Restaurant - Very Nice hotel , restaurant and especially staff. Ms Yudhika was extremely humble
- GrandTour22497472891 (10/5): Wonderful hotel, highly recommend! - We only stayed at The Grand for one night but we had a wonderful experience. We ate at The Grand Indian restaurant where the food was very tasty and breakfast was probably one of the best we’ve ever had. The hotel and gardens are beautiful and well kept, every member of staff was very friendly and welcoming. Particularly Yudhika, Kumar and Dilshani who were very helpful during check in and check out. Thank you for a great stay!
- FrequentFlier80117 (10/5): The beautiful Grand - This place was fantastic and the staff were just amazing. So friendly and helpful. Yudika, Kumar and Dilshani went above and beyond to make us feel welcome.
- 995riad (10/5): A stay that felt like home - The Grand Hotel at Nuwara Eliya stay is like stepping into another time. With it's Tudor style architecture, mesmerizing you at the first glance. But more than the views it is the people and staff who have our hearts. We were greeted like family by Mr Kumar as soon as we stepped into the premise. He is helpful and ever so ready to guide the experience. Miss Kalpana efficiently handled our stay, making sure all our requirements were met. Miss Yudhika is friendly and energetic, and a pleasure to talk to. I would specially like to thank Miss Kalhari for going out of her way and arranging for hot bottle and other comforts like a real close friend would. This was a stay I will remember. And i hope to see them all soon.
- marcus_giles (10/5): Traditional old word charm - The Grand Hotel is an absolute delight! The hospitality and service is brilliant. So wonderful to experience traditional old world service. The concierges Kumar and Raja are fantastic!
- refcon (10/5): Beautiful property! - Beautiful old world hotel with a staff that genuinely loves the property & its guests. From the moment we walked in we could feel the buildings deep history. It’s still an elegant property. The rooms are comfortable, the beds are cozy and the views are lovely. The grounds are impressive with beautifully laid out gardens. We met and spoke with one of the gardeners who beamed with pride, rightfully so, in what he does for the property. Similarly we met the billiards room manager, Nimal(?) who also beamed with pride with what he does & the care for the historical pieces he’s responsible for. The food & beverage staff, Manoj in particular & I forget the managers name but he was so friendly. He gave daily words to use in Sinhala. This was a great stay and there’s nowhere else I’d go when I come back.
- Discover20228158693 (10/5): Beautiful - Would highly recommend staying at The Grand in Nuwara Eliya, what a perfect place in the cool climbs of the Tea Country. From the welcome tea and biscuits, genuine smiles and gorgeous dining options, warm pool and well kept gardens. A special mention to Apsara who was always welcoming us every time we walked through the hotel with a lovely smile and time to talk .
- 960pasinduj (2/5): Bad reception staff, ruined our vibration - I recently stayed at Grand Hotel Nuwara Eliya and unfortunately had a disappointing experience, particularly with some members of the reception staff. A few of them displayed an unwelcoming “big boss” attitude — standing with their hands behind their backs and speaking in a manner that felt authoritative rather than hospitable. There was one particular staff member (fair in appearance) who stood out for all the wrong reasons: no smile, no warmth, and a tone that came across as arrogant, as if he knew everything. It made the interaction uncomfortable and far from the standard one would expect. We are paying around Rs. 80,000 per night and naturally expect top-tier service. Experiences like this raise the question of what exactly we are paying for if basic courtesy and professionalism are lacking. To be fair, the rest of the hotel staff were excellent. From the doorman and valet to the caddy and room service, everyone else was polite, welcoming, respectful, and genuinely helpful. Their service truly reflected the standard the hotel should uphold. I also want to specifically mention Mr. Haroon, the Reception Supervisor, who was very polite, attentive, and professional. I raised this concern with him, and he assured me that immediate action would be taken. He is clearly doing a commendable job. However, the reception is the first point of contact and sets the tone for the entire stay. While the rest of the hotel excels, the attitude of some reception staff undermines the overall experience. Some also seemed to adopt forced accents and unnatural speech, which came across as insincere rather than professional. This incident negatively affected our stay and disrupted what was meant to be a peaceful visit, especially after traveling from London. It also impacted our perception of the hotel, which we previously held in high regard. I sincerely hope the management addresses this issue and ensures that the reception team maintains the same high standards as the rest of the staff. Very disappointed.
- joshwM3648EX (10/5): High tea - Beautiful grounds and building to explore before or after your high tea. The food on offer for the high tea was very good quality and tasty. The staff were very attentive and were always keeping our cups topped up. A great afternoon activity whilst in Nuwara Eliya.
- M4908PHtimh (8/5): Lovely from the outside & the public rooms are fabulous, but the bedrooms could be better. - From the outside, it lives up to its name, the lobby & public rooms do as well. It has three restaurants, one Thai, one Indian & one a-la carte called The Magnolia. The food was nice although the Thai menu was confusing. I am coeliac & dishes marked as gluten free were not & vice versa. We spoke at length to our waiter & gave him my Sinhalese coeliac card to show to the chef. Long & short, we ate at the Thai & a-la carte restaurants & I was fine. The food was good but not as good as other places we have stayed in Sri Lanka. Asparagus, front of house was great answering all our questions quickly & accurately. I spoke with Anura the deputy house manager re some washing as I have a skin condition & he arranged my laundry to be done by hand. Anura brought our laundry personally to our room & explained what had been done. Excellent service I thought. The rooms, however, I expected more from a hotel of this standard. A bath with shower over & a flimsy shower curtain doesn't really cut it at this level. I realise the hotel is very old, but I think a really nice walk in shower would lift the room. There is, what appears to be an internal road used by staff & deliveries. There is quite a lot of traffic noise, but this stops after about 7 pm. We were woken both nights by street dogs having a barking competition, consequently, even though we had a comfortable bed we did not feel refreshed. We did a walk with the resident Naturalist, Sandun, he was excellent with an encyclopedic knowledge of his subject. The front of house staff were excellent all bedecked in their uniforms.
- charlottesF1531EO (10/5): Afternoon tea - Went for afternoon tea. Had the most lovely time eating delicious food in the most beautiful building with wonderful staff. Kumar, the doorman was a delight
- cheylanw (10/5): High Tea - I had the high tea at the grand hotel! It was such a lovely experience with delicious food, tea and live music! All of the staff were so kind especially Prasadi who made sure everything was to my liking and was so kind! Would highly recommend this experience to everyone!
- 588lesleyb (10/5): A must-do! - A superb High Tea experience for us. Staff all very friendly and attentive. Kumar was cheerful and helpful Garden’s are stunning and lovely to see, very ‘English’
- cteague1 (8/5): Historic hotel with great entertainment - While the rooms may be old fashioned, this is all part of the hotel's historic cachet. It is a large, beautiful property with opulent dining areas and nightly musical entertainment in the cocktail area. Some of our fellow travellers complained about the 'step in' baths to be able to shower, an unusual sight nowadays, yet the hotel quickly supplied rubber slip mats. The buffets contained a huge variety of foods to suit everyone and again, presentation and style were faultless. The high tea is definitely a treat worth enjoying too with the chance to try four types of tea and a fine array of cakes and sandwiches. I would stay here again quite happily.
- M2045HGkevins (10/5): Afternoon tea - Afternoon tea is a must do ! Wonderful experience. Our waitress Niyomi was superb. Lovely afternoon.
- B2825SMjoannel (10/5): A Grand high tea in Sri Lanka - This afternoon we were treated to the most wonderful high tea we’ve ever had. The service was excellent, especially from Niyumi, the food delicious and the setting glorious. The violinist added an extra element of pleasure to the experience. We enjoyed trying the four different cups of tea as well as three layers of tempting treats from savoury to sweet. The only disappointing things were the scones. Afterwards we were shown through various rooms on the ground floor- the piano bar, library , pool room etc and through the magnificent gardens surrounding the property. Overall it was a very memorable afternoon. The Grand Hotel is certainly grand !
- Adventure44906695013 (10/5): Kumar - Kumar was very helpful and kind to us!
- Sunshine817916 (10/5): Great place ! - Delightful staff in splendid hotel and gardens.
- saliljains (10/5): Farm tour - Awesome experience 🤩🤩 Anushka was great Our kid enjoyed a lot
- carmellawson (10/5): A luxurious haven in the hills - We have had the most incredible stay at The Grand Hotel. At the helm is the impeccably and welcoming professional Kumar who leads the excellent team of staff. We were made to feel so at home here and had such a luxurious experience. The food and hospitality are out of this world and you instantly feel like you’ve travelled back in time here. We cannot wait to come back soon and we want to thank all the staff for looking after us so well.
- Y5890WOsophiec (10/5): Impeccable service - Lovely stay here and what made it so special was the impeccable service, especially thanks to Kumar and Roshan who were so kind! Highly recommend staying at this hotel as part of your Sri Lanka visit. It’s an experience in of itself.
- AvignonReviewer (10/5): Wonderful - Amazing food, awesome band, the best service.
- 895maryruthm (2/5): The Grand not so Grand - Beautiful external building but experience inside did not meet up. Gardens fabulous. Inside loud clashing music keeping people away from bar. Service in bar bordering on rude - very unusual for Sri Lanka. Savoury food in the adjoining cafe bordering on inedible. Rooms cold.
- tomcT8774IE (4/5): Great facade, experience does not match - Very disappointing. Full of promise but failed to deliver. Magnificent exterior but well below average experience. Food, friendliness and facilities well below what we experienced elsewhere on our trip. The cacophonous music is the lounges before dinner was painful to the ears. The service in the bar was bordering rude. The room was cold. Such a pity. We experienced such friendliness and interest everywhere we went, this was a low point of our trip.
- Keith047 (10/5): Tea and cake in traditional style - This place is grand!! Beautiful old buildings in spectacular gardens. We did tea and cake at the cafe. Anura looked after us so well and the lemon drizzle cake we had was so good! Spoil yourself and enjoy the experience.
- Beth-RosalieKristenC (10/5): Lovely coffee - Came for coffee , Darsharni was wonderful. Lovely building , great history and friendly staff
- AlanPerth (10/5): Not just accommodation, an amazing experience - This hotel is beautiful, from the amazing gardens to the historic features of its interior and exterior. Restaurants serve great food and cocktails at reasonable prices and staff are friendly, efficient and professional. It was a fantastic experience. The town was only a short walk away. My only criticism is that the bed was not the most comfortable. Otherwise it's definitely worth a stay on your Sri Lanka itinerary.
- NMD44 (8/5): Beautiful hotel in the centre of town - Beautiful, elegant hotel located in the centre of town. We really enjoyed staying here - very happy with our room and with the choice of facilities on offer. Great service in the bar, with the waiter remembering our order on our subsequent visit! Like many large hotels, overall the service was not as personal as we experienced in some of the places we stayed, but on the whole it was efficient and professional. Breakfast was an extensive buffet with a choice of cuisines to suit everyone - other than the coffee which was probably the worst coffee we experienced in Sri Lanka (this is clearly not necessary given that the Grand's coffee shop has some of the best coffee tasted in Sri Lanka!) We had a disappointing meal in the Grand Thai - the restaurant was virtually empty but the table we had reserved was given to the only other people who arrived, and we were still eating our starter when we were told our main course was ready. When we had finished our starter, our main course was delivered cold - the reheated food was not great. I would not recommend. We had a good meal in the Magnolia restaurant on our second night. For some strange reason, the hotel only provides two small bottles of water per day - and charges for additional bottles - penny pinching and unnecessary.
- 257anneb (8/5): Nearly perfect - Beautiful hotel with magnificent gardens. Service impeccable. Only complaint is about our room. Very dated and showing its age. Bathroom has no storage or shelving.
- Edders2907 (4/5): Beautiful building. Chaos and rude staff - The building itself is stunning. The room mirror was covered in dust which questioned the cleaning standards. Had high tea as part of our package then held prisoner in the restaurant by rude staff as they could not find the confirmation despite reception confirming this. Overall the staff are chaos- running around looking stressed and under pressure and under delivering in front of house. One last in reception works very hard to limit the complaints. Food displays are fantastic. Something is very wrong at this Grand!
- CPM1Bedfrordshire_UK (10/5): Immaculate gardens - Lovely hotel and spacious rooms. Colonial style hotel with very accommodating staff. The hotel gardens were immaculate and to see such a wide variety of plants and flowers all looking in tip top condition, you don’t see bedding that good in the UK
- BerksSimon (10/5): Local bike tour - I really enjoyable bicycle riding in the countryside and up to the lovers leap waterfall also through tea plantations and small village great way to see some local life and countryside. Would recommend if you are relatively fit.!
- claireoV6448GI (10/5): Wonderful experience, especially with food allergies - Absolutely beautiful hotel, the most delightful welcome from Farzan who arranged a wonderful farm tour experience with Sadun, who was passionate about nature, wildlife and a fountain of knowledge and wisdom. The room was lovely, although bath was very slippy and nearly had a few accidents in there and shower flow poor. After a tricky start with the restaurant and my dietary requirements, the manager sorted the issue very quickly and we can’t thank them enough for their attention, kindness and support in catering for my multiple food allergies including gluten. A special thank you to the manager. Kamal who was truly wonderful and so supportive. Afternoon tea was a very special experience and again, the team wonderful in accommodating my needs as coeliac vegetarian with multiple allergies. The evening pianist and subsequent band were fantastic, really loved watching them and having a dance! Hotel so well kept and gardens beautiful. A truly wonderful experience and can’t recommend this hotel enough.
- kittyPortMoresby (10/5): Excellent - Nicely maintained heritage hotel. Comfortable rooms, Service was great from the start to the end of our stay. Will be nice to just stay in and relax even without doing any sightseeing. Walking distance to the Nuwara Eliya town. Excellent food and service too,
- mohommeda2026 (10/5): Amazing Christmas decorations and excellent hospitality special thanks to Farzan - The vibe was truly wonderful, and it is one of the best hotels in Sri Lanka we have stayed at. We stayed at the Grand Hotel for only one night, and it was simply not enough time we would have loved to stay longer. The hotel has a remarkable 200year history, and the welcome we received was very polite and professional. The food was delicious. Special thanks to Mr. Farzan for making us feel truly special and for making our stay even more memorable.
- Micmac001 (6/5): Beautiful Main Areas - This hotel is Grand in all the main areas, the rooms not so much. We were part of a tour group so possibly had the worst rooms. It wasn’t really that modern, the bathroom although spacious had the shower over a very skinny bath, who made it awkward even for a 5ft2 female. It was very noisy at night, we could hear the piped music in the hallway and screaming kids running up the hallways… we realised when we turned the light out our door had gaps all around it, hence the noise. When checking out we mentioned this as being unacceptable and perhaps they could not charge us for our coffees we had sent up, they advised no that we should have told them in the night so they could move us. My husband explained we were already in bed and for one night wasn’t worth the hassle and perhaps they should already be aware of it from the room checks they should do. Note we had 2 rooms and our sons was quiet. The breakfast was the best part, extensive and delicious.
- 583saajidh (10/5): Loved the experience. - Absolutely loved every bit of the experience here. The vibe, the food and the amenities are a class apart. Even the service was extremely good. Specifically Mr. Duminda, Mr Anura De Silva, Mr Farzan & Ms Tharushi were so much sweeter
- 24nilanjanac (10/5): Luxury, warmth and a personal touch.. - We stayed for a couple of nights in the Presidential Suite with our children and had a wonderful experience overall. The music room, bar, and wine room transport you into an entirely different world—elegant and immersive. Roshan, our personal butler, was exceptional and took care of every detail, including arranging custom in-room dining whenever we needed it. Thoughtful service and beautiful spaces made this a truly memorable stay for our family.
- Petra_London77 (10/5): Wonderful festive stay in a truly grand hotel - We stayed at the Grand Hotel Nuwara Eliya just between Christmas and New Year, before heading on to Kandy and Habarana, and it was a perfect start to our Sri Lanka trip. The hotel is very grand and elegant, with beautiful colonial architecture and a real sense of history. The Christmas decorations were absolutely stunning — some of the best we’ve seen — and combined with live music in the bar, created a magical and festive atmosphere. There are four restaurants on site (Thai, Indian, International, and the Barnes Hall buffet), so there is something for every taste. The Barnes Hall buffet caters extremely well for all preferences. Afternoon tea was also excellent and very popular — LKR 7,500 per head and well worth it. Sauna and steam room are available at an extra charge. What really makes this hotel special, however, is the staff. Everyone was genuinely kind and attentive. A special thank you to Frazer, one of the porters, who noticed immediately when my daughter fell in the garden and came over with first-aid supplies — such a thoughtful and caring gesture. We also want to thank Tharushi, the wonderful hostess who greeted us warmly on arrival and also wished us farewell. Her hospitality made us feel truly welcome. A beautiful hotel with fantastic service, great food, and a memorable atmosphere. We would happily return.
- N7002LCdenisec (8/5): Recommend this hotel - The hotel is very nice and centrally located. The dinner buffet is great and the waitress Manoja was very kind and attentive!
- amycR2643MP (10/5): Great service - The food and service was really great our waitress Maroja was very friendly anf attentive. I would definitely recommend this hotel for anyone visiting the area
- nishanis2021 (10/5): Special thanks to Farzan and Tharushi ❤️😍 - This is one of the best hotels I have ever stayed. From the check in to check out it was a wonderful experience for us which made the stay so comfortable. Special thanks to Farzan from the front office who made the check in smooth with a warm welcoming smile who is very helpful in every way which is very remarkable for us. And also would like to mention about Tharushi from the front office who is also gave us a good service from the start to the end of our stay. And my baby also liked Farzan and Tharushi a lot because they are really friendly and helpful. Thank you both of you for making our stay so so special. Keep it up. Will definitely visit this place often. We all love you ❤️😍
- 1108h (10/5): Festive Christmas - The service here is excellent, the staff are all so friendly and attentive, in particular Arosha and Manoja. The building is wonderful and looks very festive and there are so many cosy rooms to sit in to enjoy a drink and some live music.
- N1332ZUmarcg (10/5): Exceeded expectations - Starting with the warm welcome by Kumar, the chief concierge, to high tea in the veranda and a sumptuous Christmas gala and decorations, everything was perfrct
- louisemP1219IN (10/5): 10/10 Tea tour of out Anushka - Gorgeous hotel with great facilities. We used them for our tea tour - it was so easy to organise and a very enjoyable experience. We had an amazing tour guide called Anushka. She was fantastic. 10/10 recommend.
- RucShy (10/5): Christmas at the Grand hotel. A world of it's own - Christmas week at the Grand Hotel is a whole different experience. With the decorations and lighting, it truly feels like stepping into another world. Once again, the hotel looked absolutely stunning right from the entrance, and we enjoyed every bit of our stay. This was our second visit during this season, coming at a time when life is slowly getting back to normal after the recent natural disaster. We spent two nights there and also got a rare opportunity to experience the relaunch and reopening of their main restaurant, Barnes Hall. It now has a fresh and brand new look with all the amenities, while still preserving the classic Grand identity. The staff were super friendly, and the international buffet was great with an excellent variety of selections. If anyone is planning to spend some time in a Victorian holiday setting right here in Sri Lanka and in 'Little England' it self, the Grand Hotel is not something to miss. It almost feels unfair to even mention the usual highlights like spacious rooms etc. as those usuals go beyond expectations. Everything at the Grand Hotel felt just perfect, including the gym, the heated pool, and the beautifully maintained garden areas filled with picture perfect spots. My family and I truly enjoyed our time there. During this season, there is something for everyone, with different kinds of music and live bands across multiple locations. The special note below perfectly captures how magical this experience was, specially through the eyes of a four year old.
- Tourist47965981247 (10/5): 10/10 hotel in every aspect - My experience at this hotel was beyond memorable. NE grand is most famous for their hospitality and they never disappoint. Kumar, Arosha, Kamal and every other staff member made my stay very comfortable and they went above and beyond to accommodate all my requests. The rooms are cozy and fully equipped and whole atmosphere of the hotel is so warm and welcoming. The food is 10/10, so much variety and premium quality. It is definitely worth every penny.
- jameshQ5960OR (10/5): What a place to visit - Kumar and all the staff we’re extremely friendly and always had a smile on there faces. Would highly recommend this place to visit
- lovelynnc2022 (10/5): Visit Sri Lanka and beautiful Nuwara Eliya - Beautiful hotel in gorgeous surroundings. Even more with the Christmas decorations up! The warm hospitality shown, great service and friendly team is definitely an asset to the hotel. It’s well maintained and have thoroughly enjoyed my stay here. Special mention to Tharushi and Kumar (hope I have not misspelled). High Tea is a highlight as it’s delicious! Drive from Kandy and the roads has been cleared after the cyclone/landslides also so do come and visit Sri Lanka.
- Imp57 (10/5): Stunning and to where it should be! - I have been going to the Grand Hotel in Nuwara Eliya for as long as I can remember. Certainly for over 40 years. I have seen its many different phases, sometimes rather run down and unloved, tired and shabby but always with a certain old world charm which was ( and still is) rather endearing. This time however, it was absolutely glowing! Restored and renovated it shon even more so with the beautiful Christmas lights and decorations which were classy. Just what one would expect at the Grand! How wonderful! I feel that the hotel is now where it should be; one of our islands most iconic historic hotels, and a place to be proud of! Congratulations! We had a most wonderful lunch at the western/local restaurant ( there is a Thai and Indian one too). My brother and I had the Rospaan with chicken and beef respectively with the most delicious “dunking “ gravy. My husband had the angus beef which was cooked to perfection and my sister-in- law enjoyed a good old fashioned hamburger with fries. The service was quick and professional with the head steward Anthony leading the team. Just two minor points to look into; the washrooms should have bidet showers, and the tea/coffee cups in the restaurant should be replaced as the rims ( paint) is frayed and my cup had the smallest chip! However, well done and best of luck!
- rebeccamD3935PW (10/5): Exceptional stay - An exceptional stay in such a beautiful hotel with the best service we experienced in Sri Lanka. The hotel is steeped in history with excellent facilities - a beautiful pool, sauna and spa so good we booked multiple treatments. We were stuck five nights due to cyclone Ditwah but the team (who were facing their own significant challenges) could not have been more considerate, accommodating and caring. The true test of a hotel is not being able to leave (constant rain and flooding) and being content, and we very much were. Special mentions to our Butler Shiron who gave us a tour of the whole building and attended to our every need for our stay; Kumar the concierge and Saman for such a warm welcome; Raj and Bilal in the dining room and the house band for a very fun night over cocktails. Stunning gardens (even in the heavy rain) and outstanding nature nearby. Most comfortable beds. We already can’t wait to come back.
- dianerJ960YR (10/5): Superb Hotel . - Superb hotel. Exquisite in character decor and ambience. The staff attend to guests every need. The food is excellent. We travelled here following the cyclone. Despite the challenges everything was perfect. Our room beautiful. I particularly would like to thank Indika restaurant manager and his team. Wonderful service all times of day. Manoi who welcomed us and patiently took several photographs of us posing with the reindeer sleigh, and Tiron who ensured my swims in the pool were peaceful and even had my towel ready. The Christmas decorations are the best I’ve ever seen. I wish we could be here to share in the festivities which no doubt will be great. Thank you to everyone at the Grand Hotel.
- 255joanner (8/5): could have done better - disappointed. Have had many a high tea but this was disappointing. No glass of bubbles included . Paid $30AUD for a glasses of orange juice, which when queried they stated was imported. tell us that before we order. Latte was very week
- briandV6517EX (10/5): The grand ‘Grand Hotel’ - As part of our tour here in Sri Lanka we were taken to this hotel for lunch. The decor is extremely high end with cleanliness second to none. There are various themed rooms besides the restaurant that you are able to look around during your visit and these were shown to us by a member of staff, Anthony who was extremely kind, informative and very proud of its history. I would strongly recommend going here for the experience especially as this former Governors house has hosted film stars, heads of state & royalty.
- alech324 (8/5): A little bit of luxury - Amazing, wonderful few days of old British luxury. Charming lounges and bars. Thai dinner was amazing and the hi tea is a must.
- tyronnew2014 (4/5): Disappointment is the only grandness I found here - I've been staying at the Grand Hotel since ~2005 during my visits to Sri Lanka, almost every year. Being a long-term regular visitor, I observed a gradual decline in each facet of the Grand Hotel over the years. Consequently, I didn't stay there during the last couple of years. However, I thought of giving it another try this year, but that only affirmed that I did the right thing by skipping this place during the last couple of years. I'm not trying to be pedantic, but I will try to provide as many details as possible to make this an objective review by distancing myself from my biases. The hotel management has spent big $$ on a facelift to maintain the hotel's outward appearance to attract customers. Unfortunately, the joy of walking into such a lovely hotel disappears when you step into its rooms. The rooms are dated, with dying interiors that plead for a renovation. The washroom is a complete disaster! One needs to jump into the bathtub to use the overhead shower. There's a dirty shower curtain full of black mould (please see the attached image) to protect water from spilling onto the floor. Why can't they sporadically clean or change the shower curtain? Food quality/buffet: The quality of the food and the taste had gone downhill. I'm having very sensitive bowels, didn't cope well this time, needing a GP visit to treat a food bug. The buffet is a hit or miss. What's annoying is that the hotel management is deploying mediocre musicians to play rubbish music during dinner time, noise pollution at its best! Are these people insane? What made them think that one would walk into a buffet to listen to crap music sung by mediocre musicians? Please improve the quality of the food!! Location: The hotel is situated in a lovely, quiet area away from the city's hustle and bustle. Gregory Lake, Victoria Park and Single Tree Hill are a minute's walk from the hotel. Staff: The staff is courteous; unfortunately, they can't do much as the top management must implement these improvements. The only positive note of my visit was the nature hike I had at the back of the hotel. Thankfully, a very knowledgeable naturalist, Anushka, guided the hike, and that was a pleasant experience. She was polite, kind and courteous; never rushed through the hike but explained natural habitats in detail. The views at the top of the hike were spectacular, offering a bird's-eye view of Gregory Lake, and the panoramic view was well worth the hike and the sweat!
- I6053VMdianneh (10/5): A magical hotel - An outstanding hotel experience. The ambience, attention to detail, the delicious food, the magnificent grounds and especially the excellent professional, warm and friendly staff. We had a beautiful meal in the Magnolia Restaurant. The chefs and table staff created a memorable experience for us. I wish to make special mention of Haroon. He went out of his way to offer us a fabulous customer experience. He anticipated our needs and went above and beyond for us. He is an marvellous asset to the hotel. Thank you to everyone for a wonderful stay.
- 457ornellaf (10/5): Weekend at Grand - We had a wonderful weekend at Grand. We stayed at the suite which came with its very own butler Roshan who was exceptional and provided a wonderful service. Highly recommended!
- E7988OZgeofft (10/5): A night of luxury in the cool climate of The Grand Hotel, Nuwara, Eliya - We arrived at the hotel just before 3, right on time for traditional afternoon tea. 3 plates in a stack for 2 people Top savoury, scotch eggs, sausage rolls and pies, middle sandwiches, bottom cakes. We didn't finish the cakes but they provided a box and we eat them at coffee time the next day. We could not do justice to the excellent buffet dinner served 3 hours later. The original room they allocated us was well furnished but narrow, between the stairs and the lift and looked inwards at walls and roofs. We asked if there was an outside room available. There was and they quickly and efficiently moved us. All the staff we met were very helpful and polite. The next morning we walked around the beautiful gardens but it started raining when we were at the back of the building. Staff noticed us and quickly showed us the staff entrance.
- Upfrontreviews (6/5): Showing it’s age - Public areas are lovely but the rooms are tired especially the bathrooms. The room fridge barely did anything. Kaplana was very helpful sorting out a room change which wasn’t the hotels fault. Farzan was very friendly as were all the staff. Gardens were lovely to walk around. The separate coffee shop building does good coffee .The cakes were a good price but the lemon cake didn’t taste of lemon and the carrot cake had no nuts, raisins or discernible carrot or cream cheese flavour. My gold commercial standard for carrot cake is at Costas. Good evening buffet selection. Breakfast picnic box was of a very high standard.
- cleantraveller14 (10/5): High tea experience - Ishara provided excellent friendly service with a smile. The variety of food was enjoyable and the refreshing teas much appreciated. We highly recommend high tea at the Grand Hotel, Nuwara Eliya.
- emilyfoodiebowden (10/5): Kumar, The Best Chief Concierge! - Kumar, Chief Concierge, gave a really insightful tour of the hotel and its history, I stayed for two nights and it was great to be in the heart of the history of Nuwara Eliya, like stepping back in time. The hotel itself is gorgeous, great food at the Great Indian and the staff can’t do enough. For you. Thank you! I highly recommend and I will be back!
- tomcal (6/5): BUS STOP - This hotel is just one big bus stop. Tour groups and their buses make for a not so pleasant experience for couples travelling independently. Breakfast is an absolute shambles with too many staff and an unhelpful chef. We asked the “egg chef” to make some scrambled eggs for us but he just pointed at the congealed lump of premade scrambled eggs on a warmer and told us to get them from there! That’s a new one for us. Too many hotel men is suits just standing around, blocking doorways and not appearing to do anything much at all except get in the way. Nice old colonial building but the rooms are poor and the bathrooms tiny. Our suggestion is go for afternoon tea, have a look around but stay somewhere else.
- angelcake828 (10/5): 5* Service, 5* Building/Communal Areas, 3* Room - This hotel is absolutely spectacular in architecture and design representing the colonial era and is a marked piece of history. From the curated gardens, to cocktail lounge to the furniture in the check in area, you can see the history steeped in every room and corner. The afternoon tea service was a little hit and miss - constantly having to request for tea top up was irritating. However, the cocktail in the lounge and bar bites were great. The service from Ruvinder (check in) was great, he was very friendly and tried to help where he could. We did encounter issues with the laundry service having been promised it would be ready at 8am, it still was not ready by 8.45am when we needed to leave prompt. This was frustrating. The room is very dated, the carpet has seen better days. The hair dryer was particularly ancient. The shower had a poor design with the shower next to the opening of the door and towels placed on the other side inside. The bathroom was very small with lack of storage options. The pillows were lumpy and there was a lack of sockets. There is also no air con so had to ask for a fan. The rooms clearly all need an upgrade. My suggestion would be to spend as little time in the room as possible and enjoy the communal areas instead.
- Dreamer364542 (10/5): Excellent old style service - Kumar. Ruvindar and all the staff were attentive, professional and friendly. Excellent hotel amidst beautiful countryside.
- angelcake828 (8/5): 5* Service, 5* Building/Communal Area, 3* Room - This hotel is absolutely spectacular in architecture and design representing the colonial era and is a marked piece of history. From the curated gardens, to cocktail lounge to the furniture in the check in area, you can see the history steeped in every room and corner. The afternoon tea service was a little hit and miss - constantly having to request for tea top up was irritating. However, the cocktail in the lounge and bar bites were great. The service from Ruvinder (check in) was great, he was very friendly and tried to help where he could. We did encounter issues with the laundry service having been promised it would be ready at 8am, it still was not ready by 8.45am when we needed to leave prompt. This was frustrating. Would have preferred if they just told us from the outset it would not be possible instead of over promising and under delivering. The laundry was still damp when received. The room is very dated, the carpet has seen better days. The hair dryer was particularly ancient. The shower had a poor design with the shower next to the opening of the door and towels placed on the other side inside. The bathroom was very small with lack of storage options. The pillows were lumpy and there was a lack of sockets. There is also no air con so had to ask for a fan. The rooms clearly all need an upgrade. My suggestion would be to not focus on the room and spend as little time in the room as possible and enjoy the communal areas instead. For us, we spent hours listening to the live music in the cocktail bar. Breakfast had great service and plenty of staff to help. There were many options and they were happy to help with anything. Would stay again. It was a truly memorable experience.
- Nomad05174366341 (10/5): Very royal experience.. - Great food, great service.. amazing behaviour by the staff.: Mr Kumar showed good hospitality towards all.. would like to visit again!
- jeremylC8279JU (6/5): A once in a lifetime experience - Only stayed one night. Took itself way too seriously. A bit too grand and stuffy for me. Stayed in nicer hotels while in Sri Lanka
- Anchorstorytime (8/5): Book spa and afternoon tea. - Read all the reviews and it's true, this is a great hotel. Loved the afternoon tea, mine was gluten free and delicious. Loved the spa, special thanks to lovely guy, Titan, in gym. Very helpful. Enjoyed the personal sauna behind gym. You have to pre book sauna and swimming pool. Took bike ride from hotel. Not for the faint hearted. On main road, cows/traffic/stray dogs and quite a few uphill inclines. Great way to see village life. Bikes really for confident mountain bikers, I struggled with terrain on way to waterfall. Room service great. Tandoori quesadilla amazing. Thai restaurant very good, service fab. Indian restaurant good but service a bit lacking. Main buffet restaurant breakfast good. Staff lovely. Enjoyed our stay.
- iansone (10/5): Awesome Hotel - Omg what a fantastic hotel! The staff are incredible, the suite was sensational and the grandeur of the hotel is awesome. It was cool and occasionally wet but did not matter. One problem though, and it was ok, was how small the shower area was. Had a bathtub with curtains. Very very small! Do not let this detract from staying here! The gardens are breathtaking!
- 572nadae (10/5): Very Nice - Beautiful place with amazing coffee! Dhabushka is incredibly talented and created stunning coffee art that made my visit special.
- marierU3712KZ (10/5): absolutely delicious breakfast - I didn’t stay overnight at the hotel, but I had an absolutely delicious breakfast there! Special thanks to Tarushi and Kumar, two wonderful people who helped me a lot while I was backpacking always with a smile, kindness, and a great sense of humor. Thank you both for your warmth and positivity!
- idkines (10/5): Amazing experience - ur stay at this hotel was truly unforgettable, and that’s entirely thanks to Mr. Kumar and Mrs. Tharushi. From the moment we arrived, they made us feel so welcome and cared for. They were always smiling, kind, and genuinely attentive to every little detail. What touched us most was how much they went out of their way to help us — from organizing our excursions and explaining how to reach the train station, to giving us thoughtful recommendations for our next destinations in Sri Lanka. Their local advice was incredibly helpful and made our trip smoother and even more enjoyable. It’s rare to meet people who are so dedicated and passionate about making guests feel at home. Because of them, we not only had a wonderful experience, but we also left with beautiful memories and the sincere desire to return to this hotel on one of our next trips to Sri Lanka. Thank you so much, Mr. Kumar and Mrs. Tharushi, for your kindness, patience, and generosity — you truly made our stay special. We’ll remember you both with great affection and hope to see you again soon! 💛
- lindalT1834ON (10/5): Great walking tour with Nish - We had a great walking tour with Nish and walked to the best view points with a great tee time. Highly recommend. Thank you so much.
- H920NMchrise (10/5): Fantastic - Beautiful Hotel. We had a great stay. Rooms were large, clean and tidy. High Tea is a must. A special mention to Paul who looked after our room and all the restaurant staff.
- williamsandcurtis (10/5): Beautiful hotel with great restaurant choices - The hotel is beautiful and the gardens are amazing and very colourful. We tried the Thai restaurant and the Indian restaurant and both meals were very good. Room was spacious. The Cafe was quiet and latte was excellent. We had the high tea and that was a highlight of our trip.
- 27amalis (10/5): Stay at grand hotel Nuwara Eliya - Thank you very much for the great survice. We enjoyed each and every moment . Special thanks for the whole team . We enjoyed unexpected halloween night it was so amazing. Thank you very much. Tharindu peiris
- johannaz783 (10/5): Best hotel in the world - From start to finish, my stay at The Grand Hotel was truly exceptional — hands down the best hotel experience I've ever had. Every detail, from the stunning design and layout of the hotel to the impeccable quality of the food, exceeded all expectations. The level of service is second to none, and I honestly cannot recommend this place highly enough. If I could, I would stay here forever. Though we were only there for two nights, we were made to feel like part of the hotel’s family from the moment we arrived. The staff here are not just hardworking and professional; they are warm, kind, and incredibly trustworthy. Each person made our experience memorable in their own way, but I’d like to give a special mention to Kumar, Kelhari, and Tharushi. These three went above and beyond, ensuring we had everything we needed with such genuine care. They are some of the most wonderful people we’ve ever met, and we will miss them dearly. Thank you, Grand Hotel, for giving us memories we will cherish forever. We will never forget the kindness and hospitality you showed us. Until next time!
- SiamMc (10/5): Amazing tour by Kumar - Kumar was fantastic in helping us around the impressive British style Chateau. He guided us through the property and gave us some historic background which was very interesting!
- Kjsingh31 (10/5): Grand experience - Thanks a lot for a lovely stay. Mr Das, Mr Kumar, Mr Dinesh, Mr Raj and Prasad needs special mention for their outstanding hospitality
- ranjinih2020 (10/5): A most relaxing and rewarding stay. - We had an extremely, relaxing couple of days at The Grand Hotel. The hotel was very cosy and comfortable, and we appreciated all the arcitectural features and the decor which reflected its historical past. It was such a pleasure to spend time in the beautifully maintained gardens, which had some wonderful specimen trees. We were well looked after by alll the staff, with exceptional service from Ajantha and Bimal. The personalized tour of Nuwara Eliya with Anoushka was a most enjoyable, and rewarding experience.
- steveledsham (10/5): An unforgettable stay at a traditional, grand, hotel with amazing staff - A wonderful stay at a traditional, grand, hotel that we shan’t forget! The atmosphere - thanks to the very numerous and amazing staff, plus the decor and setting - was fabulous. There was a superb selection of lovely food for breakfast and similarly dinner. All the staff were amazing but I’d like to particularly mention the life guard at the (lovely) swimming pool and also Paramesh and Kumar who I understand are long-serving employees. Thank you so much to everyone for a wonderful few days.
- AntonA181 (10/5): Very welcoming experience - Friendly staff, good amenities, excellent buffet and à l carte. Pool is BEAUTIFUL and the staff is well trained. Much recommended.
- dorianeb657 (10/5): An amazing stay! - We had a great stay! We were si happy to enjoy the pool, sauna and the incredible food (tea time and breakfast)! A special thanks to Anushka for helping us with our saris! Thanks to Ruth, Ruvinda, and Manoj for making our stay so pleasant.
- mevanf2023 (10/5): Exemplary hotel and staff! - My family stayed at the grand hotel nuwera eliya and we have to say it was one of the best hotels we have every stayed in - facilities, rooms, food and atmosphere were all excellent. But it was the staff that made the biggest difference: all areas from the room staff to the reception to the gym and restaurants were so friendly helpful and well trained. Imran in reception and the gym attendant Tiron were especially good. I can’t wait to take my family there again!
- naomic129 (10/5): Beautiful, historic, interesting! - A beautiful old historic hotel within an amazing location. Gorgeous English style gardens, fabulously trained and attentive staff decked out in colonial dress. The high tea was elegant and tasty and the tea selection room understandably lovely given the beautiful Tye’s plantation region we are in. A lovely and efficient service from Kumar the chief concierge. Amazing photo library of notable dignitaries that have stayed, including Queen Elizabeth. Loo very food and cocktails!! Visited in Ovt so this high country was a little chilly so keep that in mind when you visit. Amazing place! Thank you!
- chandanaa2025 (10/5): Best Luxury Experience in Sri Lanka - We stayed in Garnd Hotel Nuwara Eliya on the 15th October and it was a fantastic experience. Being a hotelier myself in Sri Lanka and abroad I was most impressed how well a hotel over 150 years was maintained. The garden was so beautiful. We booked the presidential suite with butler service and was pampered from the time we entered the hotel. staff was so friendly, superb service and excellent grooming. unfortunately, our vehicle had some issue, and we had to extend out stay by one more day and it turned out be very fortunate. the GM of the hotel Mahinda was everywhere to be seen, and he was so helpful to speak to the GM of Shangri La Hambantota to waive the cancellation fee since we couldn't make it. Food and service at Magnolia ADD was excellent and cocktail at the Public Bar sitting on a 150-year-old char was an experience. I would recommend Grand Hotel to anyone visiting Nuwara Eliya to experience luxury hospitality in Sri Lanka. Well done and thank you Mahinda and the team. Chandana A
- P1576NWcarolg (10/5): Fabulous - A fabulous hotel that didn't disappoint. Beautifully furnished and the gardens were amazing. We had a great dinner in the Magnolia restaurant, a lovely High Tea in the Tea lounge, great Indian food at the Grand Indian restaurant, and a fabulous buffet breakfast in Barnes Hall.
- philiptC6601AW (10/5): Exceptional environment, wonderful staff - It's one of the hotels that the property itself is worth-the-visit spot. Surrounded by the history and the fabulous decorations, it's just so wonderful to walk around this place. The stay was super nice, but the staff are amazing. Pool was amazing, breakfast was exception. Tharushi always greeted us with the warmest smile and was wonderful to have conversations with. She remembers our preferences and was very thoughtful.
- showkath294 (10/5): Excellent stay and unforgettable memories. - Beautiful property with timeless charm and exceptional service. Every moment at The Grand Hotel, Nuwara Eliya felt special. Heartfelt thanks to our wonderful tour guide Anushka for her warmth, knowledge, and impeccable coordination — she truly made our trip unforgettable.
- 676gev (10/5): Fanstastic service from a friendly and exceptional staff, its what makes the Grand so special! - Excellent stay and experience at the Grand. My family was well looked after and the service was exceptional. i want to pay specific gratitutede to following people: Tharushi - executice assistant for always being there for us and a fantstic heart warming smile and personality. we are already missing your presence and will see you next year. Anuskha - naturlist - you have great enthusiam when we did the air rifle and archery activites. Prabha - grand indian restaurent - food was excetional, thank you for taliloring some dishes for us and confirming allergens for us. Pasupathy - breakfast dosa buffet chef - for going above and beyond to confirm allergens for us and being a fantastic chef. kilhari - manager - for providing exceptional service and care Bala - your personality and expertise in snooker/pool was very fun to be around. thank you to all at the Grand! we will be back very soon.
- 152manickamv (10/5): Our experience at the Grand Hotel. - stayed here for 2 nights with my family. It was a wonderful experience overall. the rooms were very comfortable, clean and warm. There are many activities to do. all the staff were incredibly friendly and helpful. I have a gluten allergy and enjoyed gluten free afternoon tea and ate really well at the grand indian restuarant at the hotel, it was truly one of the best food we ever had. We really want to thank the chef Abu Bakar and especially Praba who answered all of our questions with a lot of patience. I also want to especially thank executive assistant Tharushi for ensuring our seamless stay from the moment we checked in to the moment we left. She sorted out any issues we had ( which very very few) and helped a lot regarding the allergy and helped us organise our trip to Ella. The breakfast buffet was great, the chefs were able to make some things separately, as well as provide me with gf bread. The two chefs at the dosa/appam station Pasupathy and Pradeepkumar were excellent in answering all my questions regarding the ingredients/preparation of the items with a lot of patience and provided me with a lot of reassurance. I also want to thank Kilhari, Anushka (who taught us archery), Nishantha (who taught us rifle shooting), Rashmi and Kumar for providing us with an excellent stay. We hope to come back soon.
- VandanaN69 (10/5): Charming Heritage Stay in the Heart of Nuwara Eliya - We had a wonderful stay at The Grand Hotel. The property is full of old-world charm with beautifully maintained gardens and elegant interiors. Rooms are comfortable and service is excellent. The staff are warm and attentive, arranged a cake for our Anniversary ,making our stay truly memorable. The breakfast was delicious with a wide spread. A perfect place to experience the colonial charm of Nuwara Eliya! Would love to visit again & stay longer.
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