WoodSpring Suites Columbus West - Hilliard

Name: WoodSpring Suites Columbus West - Hilliard
Address: 2305 North Wilson Road, Columbus, Ohio, 43228-9594, Columbus, US

Location: 2305 North Wilson Road, Columbus, Ohio, 43228-9594, Columbus, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Amenities and Features
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine.

Featured Amenities
Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.

Guestrooms
Make yourself at home in one of the 121 guestrooms, featuring kitchens with refrigerators and stovetops. 42-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected.

Discover comfort and convenience at WoodSpring Suites Columbus West - Hilliard. Book your stay now for a memorable experience.

Important Information

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Cashless payment methods are available for all transactions.
Contactless check-out is available.

Policies

Check-in: 03:00 PM - 03:00 AM

Check-out: 11:00 AM

Instructions: The front desk is open daily from 9:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Amenities & Facilities

Fitness facilities
Front entrance ramp
Express check-out
Free WiFi
Express check-in/check-out
Designated smoking area
Elevator
Fitness facilities
Front desk (limited hours)
Express check-out
Internet access in public areas - high speed
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible fitness center
Visual alarms in hallways
Handrails in stairways
Dog exercise area
Well-lit path to entrance
Stair-free path to entrance
Accessible shuttle
No accessible shuttle

Rooms Available

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds
230 sq feet

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, a hair dryer (on request), and a shower/tub combination
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Accessibility - Lowered counter and sink height (inches): 33
Need to Know - Limited housekeeping
Non-Smoking, pet friendly

Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Stovetop
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Wheelchair-width doorways
Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-in Shower)

1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, a hair dryer (on request), and a shower/tub combination
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Accessibility - Hand-held showerhead, roll-in shower, lowered counter and sink height (inches): 33, low-height door lock, roll-in shower width (inches): 67, low-height view port in door, phone accessibility kit, visual fire alarm, wheelchair accessible, braille signage, wheelchair-accessible doorway width (inches): 42, fixed shower seat, low-height counter and sink, and wheelchair-width doorways
Need to Know - Limited housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Stovetop
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Hand-held showerhead
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Wheelchair-width doorways
Suite, 2 Double Beds, Smoking

2 Double Beds
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, a hair dryer (on request), and a shower/tub combination
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Accessibility - Lowered counter and sink height (inches): 33
Need to Know - Limited housekeeping
Smoking

Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Stovetop
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Wheelchair-width doorways
Standard Room, 1 Double Bed, Non Smoking

1 Double Bed
220 sq feet

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, a hair dryer (on request), and a shower/tub combination
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Accessibility - Lowered counter and sink height (inches): 33
Need to Know - Limited housekeeping
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Stovetop
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Wheelchair-width doorways
Standard Room, 1 Double Bed, Accessible, Non Smoking (Bathtub)

1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, a hair dryer (on request), and a shower/tub combination
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Accessibility - Hand-held showerhead, lowered counter and sink height (inches): 33, phone accessibility kit, accessible bathtub, wheelchair accessible, low-height view port in door, low-height door lock, wheelchair-width doorways, wheelchair-accessible doorway width (inches): 42, braille signage, visual fire alarm, and low-height counter and sink
Need to Know - Limited housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Stovetop
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Hand-held showerhead
- Lowered peephole/view port in door
- Low-height counters/sink
- Accessible bathtub
- Visual fire alarm
- Wheelchair-width doorways
Suite, 1 Double Bed, Accessible, Smoking

1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, a hair dryer (on request), and a shower/tub combination
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Accessibility - Lowered counter and sink height (inches): 33
Need to Know - Limited housekeeping
Smoking

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Stovetop
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Wheelchair-width doorways
Room, 1 Queen Bed, Smoking

1 Queen Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, a hair dryer (on request), and a shower/tub combination
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Accessibility - Lowered counter and sink height (inches): 33
Need to Know - Limited housekeeping
Smoking

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Stovetop
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Wheelchair-width doorways

Guest Reviews

Robin (6/5): - No supplies, other locations have the basic.
Ivo (10/5): - The rooms are very comfortable and clean, and the staff was always extremely helpful. I am sure I will be returning here in the future.
Robert (10/5): - Very quiet people there were all working so no parties. I loved my stay
Joy (2/5): - A tragedy.
Zito (2/5): - Room phones don’t work, no house keep to change bed sheets and clean room, no water provided in room, can only connect 2 devices to slow wifi
Osbel (4/5): - Sucio, había chiripas en la habitación, fumigaron pero nunca fueron a limpiar la habitación, no recomendado
Shawn (6/5): - Didn't clean room
Armin (10/5): Great staff and customer service - Friendly staff, will definitely be returning there on my next trip.
Steven (10/5): - It is very clean, real quiet, good staf
Markita (10/5): - Very clean, customer service is fantastic
DAVID (6/5): - The floor of the room was very dirty, and it made us think everything was dirty as well.
Craig (8/5): - Nice
Nicole (10/5): - Employees were great. Room was simple, nothing fancy, but very clean. Would stay here again.
Janet (4/5): - I liked the desk/help staff , the clientele was not asgood. I didn't like the hotel allowed people to smoke on one of the floors. Also the elevators smelled of Marijuana. There were families living there that were loud. Too noisy, couldn't sleep too well.
nakate (10/5): - Staff was great , cleaners were awesome smelt fresh everytime I walked back in :)
Sean (10/5): Book your stay here - Cant really say enough. Very thankful i reserved our stay here. Above and behind what i ecpected. Very clean, very friendly service, very convenient location. Just absolutely the best stay we could have hoped for
Marjorie S (6/5): - Located in an industrial area off the freeway. Lobby door locked 24 hours a day. Front desk manned limited hours. The front desk person was courteous but sloppily dressed. Room was spartan in appearance. No hair dryer. The room was clean. Cleaning staff did a great job. I would skip this property in the future.
Philip (2/5): - The room is a smoking room. I was not told I was being given a smoking room. I do not smoke.The room reeks of cigarettes, I raised the issue with the front desk and was told that all the other rooms were taken, and if I wanted to, they could send up some air freshener. To be fair, the person I spoke to at the desk, kind enough, but offered no solution. I’m sleeping with my clothes in the refrigerator so that they don’t stink in the morning.
Meagan (8/5): - A little expensive for one night, but still worth it! Warm and cozy beds. If you are looking for a a longer stay i definitely recommend it isn't very far from dining, shopping and even a movie theater..
Rosemary (8/5): - The staff is very friendly.
Nestor (10/5): - Easy access to freeway. Super close to work. Near restaurants and shopping centers.
David (10/5): - Top 2 best in the area and they aren’t 2.
Robert (10/5): - Nothing exceptional, just that I am working out of town so I need a place that was fairly close to my job site and the fact that they had coffee available the morning was a big plus
Abel (2/5): - .
Chandler (10/5): - Check in desk has weird staffed hours, other than that, smooth and served its purpose.
Debbie (10/5): - Very friendly front office and very clean
Parlo (2/5): - Old, outdated and not too clean…
Nichelle (6/5): - The property would be perfect had it not been for the roaches, I saw one the first night so I left all my things in the car, slept with the lights on. Maintenance came and sprayed, and I sprayed 2 days after, and they sprayed again...didn't see anymore the rest of my stay, other than that, the room and property was really good (a bit old) but clean, refrigerator worked really well. I didn't use the stove top, but microwave was clean. Good area, like 5 minute drive from lots of stores!
Casey (10/5): - I travel a lot, nice amenities for home away from home
Tracy (10/5): - Everyone is friendly and helpful! This hotel is the best!! So is the staff
Samuel (10/5): - Great place to stay
Jason (10/5): 10 stars - Lisa the front desk manager is the absolute best person for the job. She is very professional and doesnt hesitate to be available for you in any way possible absolutely the best place i have stayed at in some time.
Amy (10/5): - Very clean and ran well. Restaurants close by. Can not beat the value.
Tayshawnna (2/5): - .
Jackson (10/5): - Everything
Jerry (2/5): Terrible experience - Room smelled like smoke, walls was dirty I had to buy air wick room refreshers to get smell out and clean walls to make presentable. Upon my arrival I also found a bug in bed. I had to change covers and examine my bed and room. After my stay they charged my debit card for two extra days that I did not stay. Currently in a dispute to get money back from unauthorized transaction. This place also has strict rules, tell you your car will get towed if you don’t have a paper in window, sign in and out guest. Also quiet time was 10pm wanted me to report any noise. I signed the most paper work I ever had to sign just to stay at a hotel with woodsprings suites.
Sharon (2/5): - It deserves a one star
Kayla (2/5): Horrible don’t stay here - They treat you like children they have quite time at night and they only have housekeeping come around once a week. Someone stole my clothes out of their laundromat. Bad service overall
Riunita (10/5): - I like how the front desk staff remember who you are at check in and work to accommodate you great staff.
James (4/5): - When I arrived at 9:30 pm, there was nobody in the office to check me in. They have a phone to dial 500 if it is after hours. I could hear the phone ringing in the office but nobody had forwarded the call from the after hours phone. I had to have some other people that stayed there go and get the person to come and check me in. The woman that finally did show up gave me a song and dance about how the phone system had been down since 4 that afternoon. The phone was ringing in the office...so it was a bunch of hogwash. Won't stay there again.
James (6/5): - I was put in a smoking room. Didn’t realize that is what I had booked. All else was good
CELESTINE (8/5): - Please note, there was no reservation so i had to pay out of pocket. the hotel said they have never had transactions with ebookers and that ebookers did not confirm a booking nor pay them at all. i trust you will be able to effect a full refund, cover the telephone charges and send a goodwill voucher. Your agents could not sort it out while I was in the USA. Upon return, I called your office to clarify and get a refund. the hotel itself was satisfactory and met my needs. Thank you.
Brandon (10/5): - Everything was clean and quiet. However, I don’t like that you are responsible for taking out your trash, and you have to ‘swap’ out towels to get new ones.
David (10/5): - Easy check in, idk why you need a key to go in to the lobby, cuz then you need to call the front desk. But other than that. The room we got had a stove full fridge and it’s was supper clean. Definitely will stay here again.
Amanda (6/5): - The staff was nice enough... The place needed a key to get anywhere and all the cameras kinda felt like we were in jail tho and even with all that there were several nights of people fighting and pounding on the doors. They guy across the hall from me decided to start knocking on my door several times a day wanting to play with my dogs. Decided to leave and stay somewhere else
Antonio (10/5): - Nice and clean but the cleaner they used was to strong
Levi (10/5): - Great stay
Christopher (4/5): - Paper thin walls, no carpet, no wall hangings to absorb sound, no hair dryer. Excellent bed, however.
Gary (10/5): - I’m going into my 5th week here. I have no complaints.
Debra (6/5): - They did not have our reservation. The room was a smoking room. It was late when we arrived. We had to call and wait for someone to let us in
Ebony (8/5): - It was clean and convenient
Tonya (2/5): Worst place in OHIO - I stayed one night due to a domestic violence situation, and was denied my refund.. all because the lady behind the counter made my husband out it into his name upon check in when the booking was in my name. I would like my money back for the 6 nights I did not stay
Sarah (2/5): - I booked it online and 10 minutes before check in they called and told me they didn’t have a room for me to check in so they had to cancel my reservations
Verified traveler (2/5): Terrible management - My son had stayed here in the past. The hotel itself is OK and recently remodeled. However, we rented a room for 2 weeks with confirmation, and were told when we got there that they were unable to rent to him. No real explanation, no advance notice. We were left scrambling for somewhere for him to stay. The hotel had his phone number, mine, and his father's. He was listed as the person staying there on the reservation. But they let us show up with 2 weeks of frozen food and other groceries, not knowing we were not going to have a room. It was extremely frustrating.
Brooke (4/5): - I arrived around 11:00 to check in, and I had to call to a room, and wait for someone to let me in and check me in. While getting checked in, there were many other people behind the counter including a dog. They were very unprofessional. Also, I got charged on Expedia then they charged me again at the hotel. We got put into a smoking room, unintentionally (was the only room left but I wasn’t aware that that would be our room until we finished the booking process). Also -there is no complimentary breakfast, snacks or anything.
Verified traveler (2/5): Ripped off by manager - Beware of this manager!! I had an animal that ruined a chair. I was charged $700 which I paid. I was then kicked out and they kept the 5 days that were already paid for. I psid for the damage and they stole 5 nights of hotel.
Destinee (2/5): - I didn’t stay they still charged me and said they’d refund me and I have yet to receive my refund.
Deborah (2/5): Bad bad - Its under construction.... Loud and should not be listed till finished... Or atleast post it is
Scott (4/5): - No amenities,.....................,............................
Someone (2/5): - Dirty sink was broke /the toilet didnt flush it was clogged/ i was burning a inscent in my room and they tried to say i was smoking and charged my card 250 dollars after i had explained that i wasnt amoking i have never smoke in my life
Mike (8/5): - Small kitchenette (two burners and one sink), full fridge, flat-screen TV (not smart)
Shannon (8/5): - Clean,well maintained,safe inside and outside,plenty of parking,staff friendly.
ice (8/5): - Nothing good nor bad other than they didnt clean the room
CortneyDugger (2/5): - The only good thing about the property is the kitchen part of the rooms other than tht the service and overall stay was horrible!!
Allen (10/5): - The gentleman that checked me in was very nice, and helpful. Was a nice sized room, and clean.
Emily (6/5): Fair - Not the cleanest and the main manager was rude but other then that it was a okay place
Angela (2/5): - They place misleading ads and say there are smoking rooms then once they got you in the room then they try to say it’s non smoking room so they can charge you extra 250 bucks. I’m sure it’s a scheme the rude manager came up with so he can pocket the money. They was supposed to refund my money because I chose to leave because I wanted smoking room. Still waiting on my money from them. They don’t do housekeeping at all never give clean towels or sheets.
wednesday (8/5): - The floor looked as if it wasn't swept. So I had to sweep and mop the floor. The heater didn't work but they quickly fixed it by replacing the unit. One of the burners on the stove did not work, which never got fixed. I have stayed at this hotel many times and this was the first time i have had a room where everything wasn't working properly.
Verified traveler (4/5): - Had a pretty rough check-in experience. Had to wait for more than 30 minutes in a man trap vestibule until the night manager who was presumed to be on site opened the metal gate and checked us in. Tried to checkout the following morning but there was a line of six people with one arguing at length about details of their bill. We left the keys and hit the road. Hotel is clean but rooms are spartan. Bed was miserably uncomfortable. I'm not terribly picky but can't recommend this property. Lots of yelling and swearing in the hallways over what appeared to be a business dispute about who was keeping the cash.
Robert (8/5): Extended Stay Hotel - Great location. Great Price. We were fine with the stay. We had full kitchen. No coffee pot, no hair dryer. To each their own with “recreational” lifestyle but if you have children and you don’t want to explain the skunk smell. This is not the stay for you. Just trying to be honest for others. We will stay again because of cleanliness, location and price. We will bring our own coffee pot.. ( kids running up and down hall was a tad bit annoying ). If you don’t mind wearing earplugs that shouldn’t bother you or the noisy PTAC unit in wall......
Verified traveler (10/5): - Didn’t like my room was dirty when I got there but it was nice room
MargaretMelton (8/5): - Was clean and comfortable and not too far from the venue that we had to travel to. But when checking in, there was no one behind the front desk to see us . I had to wait probably about 15 minutes before I actually saw the front desk clerk. There was a phone on the lobby wall to call for service . I was there along with three other people waiting to be serviced. I think they may need to have more than one person on the front desk or at least something to notify them that there is someone downstairs at the desk besides the phone. When we call the phone it actually rang where we were standing so to me that wasn't much help. But I would stay there again .
Verified traveler (2/5): - Cockroaches. Took two hours to check in after desk clerk cancelled the reservation I paid for through expedia, keeping the one I had made earlier to reserve the room and pay at the hotel ( I paid with expedia to get a cheaper deal, but was ultimately charged $395 for what should have been much less). The room had dirt on the floor and in the kitchen sink. One cockroach was on the pillow. Kicked out after five days with two days remaining of a one week stay because was too slow letting them in to spray ( I was sleeping in bed and needed to get dressed and put my luggage in garbage bags to keep from smelling from any spray). When I asked for clarity why I was being forced out, the manager told me I had to leave and called the police.
Verified traveler (2/5): - This place was awful!! The rooms were not clean when checking in. The lady at the front did not know how to program the key cards so I was given a master card that opened any room, other people also had them because someone walked in my room one day when I was there. You can smell the smoke throughout the entire building. There are people that approach you asking if you want to purchase drugs. The female staff offer their "personal services" if you know what I mean. I would never stay at this location again
Adamos (2/5): - Bed board broken 2 walls looks like was recently damaged and they fix without paint it floor looks never been touch with water before sticky window curtains broken beside you hear people conversation from outside loud music in hallway I couldn’t stay for night I left after 2hours there is no front disk it’s close you have to call so they come front overall with price I paid for is the top 10 motel I stayed at expensive terrible service and room
Verified traveler (2/5): - The rooms are clean but have a terrible stench to them. I was told by the front desk clerk that I would receive towels & toiletries but I never did. I even called the front desk inquiring about them and I was promised that they would be delivered as soon as they were cleaned but I never did receive any.
Jesse (2/5): - Roaches. Smell was terrible. cat urine in some places in the halls. Dog feces in others.
Cherry (2/5): Worst Experience Ever - I was not pleased, when I got to my room, later that night and didn’t have any towels at all. I when down and the desk was closed, so I called and was on hold for about ten minutes, had to wait for help and when she got there she said the towels had to be dried, so I said bring them to my room, no body came. So when I wake up Sunday, I went down, nobody was at the desk but I left a note, nobody came. I had to go back down stairs & still had to wait while she took the towels out the dryer and folded them. I will not come back to this hotel, ever. Worst service I ever got
Verified traveler (2/5): Hard Pass On This Scumshow - State of the room was not great. The bed nearly collapsed as soon as I sat on it and I am by no means heavy set in the least. Drains were all blocked up and extremely slow draining. Kitchenette surfaces were grimy and peeling laminate. Additionally I got walked in on multiple times by hotel staff who were gonna be false information about my date of departure, and a charge was placed against my account for reasons unspecified, despite my room being paid up full in advance and my internet usage being already paid for.
Verified traveler (6/5): - The whole building smells of cigarette smoke, it comes through the exhaust fan in the bathroom and you can smell it in the hallways. It takes forever to get help at the front desk. When you do ask someone for something like toilet paper or towels, it takes hours if not days to get it
Verified traveler (2/5): - People above us were literally moving furniture or sonething all night the first 2 nights. So we got no sleep at all. It was a weekend and at night no staff on the property to take care of it. So i had to get another room at a different hotel so i could sleep. & the room was non refundable so i was just out the money i spent for a week. When i was actually only there for nights.
Jonathan (2/5): Terrible - Hotel was overbooked. They would not give me a refund. No one called me. Had to spend x2 as much at a nearby hotel out of pocket.
Ciera (10/5): - I had to get them to switch me rooms 3 diffrent times all the rooms were dirty and they had cockroachs i tried to talk to the manager but they didnt do anytying. Im very dissapointed an wont go there agai
Robert (2/5): DO NOT STAY HERE!!! - Appears to be a half-way house for addicts and displaced families. Dogs barking and children screaming in the hallways. Seems of urine and dead fish. Rooms are filthy. Asked for a refund on check-in and front desk manager said she would process it but Hotels.com denied it. Go to the hotel after it show up on Hotels.com to avoid the fees and get a cheaper rate in most cases.
Verified traveler (2/5): - So poor, not cleaned, smells cigarettes place. Not happy, left immediately
Verified traveler (2/5): - Smelled of tobacco smoke and marijuana strong. Tv did not work room dirty floor sticky
Verified traveler (2/5): - So me and a friend booked a room a week and a half in advance.. then drove 7 1/2 hours to get there for the weekend to find out they had overbooked 17 people for that day and had no rooms left available. Not only were we tired from the drive down but to finally arrive at our destination and then have to find another hotel at 9pm at night was beyond disappointing. I will never book from this site or that hotel ever again.
Verified traveler (4/5): - You get what you pay for
Verified traveler (2/5): - After getting a confirmation email about my booking, i get a call telling me that they cancelled my reservation. That I would have to book a room somewhere else.
David (2/5): In need of major update - The shower had extensive scum/mildew buildup on corners of walls and the shower floor was stain black from dirt. Linens were not clean or were very worn and did not give the appearance of being clean The floors were dirty. Garbage still in the garbage cans in room
Verified traveler (6/5): NO HUMAN CONTACT- - Don't stay if you expect to be greeted by an actual person. I waited 15 mins. for a person to come to the front desk to check me in and I could not get a live person on the phone to be checked out. I was home by the time the hotel realized I had already checked out. The hallways were dirty the elevator dirty cause they only clean every 14 days. The hotel was outdated which I was use to but not being able to get a person on the phone is my biggest issue. The first time ever in life I was not able to get a hotel rep. on any type of phone.
Verified traveler (6/5): - That I have everything that I need in my room . I can cook and watch cable or use the WiFi for one great price it's alsome
Janee (2/5): - This stay was completely terrible. I would NEVER recommend this hotel to anyone. First of all some of the staff members were extremely rude. The hotel room was disgusting and was not what we paid for.
Verified traveler (10/5): - Wasn't able to purchase a rental set of pots and pans. They told me they were all out. I had a steak dinner I had bought to cook rot my fiances birthday. So I had to run around trying to find someone to let me borrow it. Other than that this place was amazing and way better than expected
Verified traveler (2/5): - My non-smoking room smelled like smoke and it was disgusting
Aara (2/5): - It sucked didn't even get to stay bc they messed my reservation up
Rachelle (2/5): Stay away - Horrible all the way around.
Bear (2/5): - Employee was good. No rooms available when we got there even though we paid for the room guarantee. I think many people lived there. There was a lot of people hanging outside with children playing with toys on the cement by the door. One of the employees even had their daughter with her
Robert (2/5): Bring bug spray and deodorizer - Cockroaches, odors, ugly
Verified traveler (4/5): - The room smelt like dog urine. I went immediately to front counter but was told that was the last room available. I was told that the rooms rented are not specific for dogs. All rooms are accessible to animal, which is crazy. What if someone had a dog allergy. Then I asked about wheel chair accessible rooms and I was told non are specified, they are all dog accessible. I was told I can light incenses go down the smell. The shower was a half cleaned and the dresser drawers weren’t wiped out. Again to urine smell in room is fresh and bad