WoodSpring Suites Tyler Rose Garden

Location: 3210 S Southwest Loop 23, Tyler, Texas, 75701, Tyler, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 01:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Express check-out
• Free WiFi
• Express check-in/check-out
• Designated smoking area
• Elevator
• Front desk (limited hours)
• Express check-out
• Wheelchair accessible parking
• Assistive listening devices available
• Braille or raised signage
• Parking (limited spaces)
• Free self parking
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Visual alarms in hallways
• Handrails in stairways
• Well-lit path to entrance
• Stair-free path to entrance

Rooms Available

• Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-in Shower)

  1 Double Bed

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Portable shower seat, grab bar in shower, raised toilet seat, hand-held showerhead, visual fire alarm, low-height view port in door, braille signage, lever door handles, low-height door lock, wheelchair-width doorways, roll-in shower, wheelchair-accessible bathroom vanity, low-height counter and sink, closed-captioned TV, and wheelchair accessible

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Wheelchair accessible
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Hand-held showerhead
  • Closed captioned TV
  • Wheelchair-accessible bathroom vanity
  • Portable shower seat
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Shower grab bar
  • Visual fire alarm
  • Lever door handles
  • Wheelchair-width doorways

• Standard Room, 2 Double Beds, Smoking

  2 Double Beds

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Limited housekeeping

  Smoking

  Max Occupancy: 4 (4 Adults)

• Standard Room, 1 Double Bed With Sofa Bed, Smoking

  1 Double Bed and 1 Twin Sofa Bed

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Limited housekeeping

  Smoking

  Max Occupancy: 2 (2 Adults)

• Standard Room, 1 Queen Bed, Non Smoking

  1 Queen Bed

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Braille signage

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Lever door handles

• Standard Room, 2 Queen Beds, Non Smoking

  2 Queen Beds

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Braille signage

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Lever door handles

• Standard Room, 1 Double Bed, Accessible, Non Smoking (Bathtub)

  1 Double Bed

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Portable shower seat, braille signage, wheelchair accessible, low-height view port in door, raised toilet seat, low-height counter and sink, closed-captioned TV, wheelchair-accessible bathroom vanity, low-height door lock, grab bar in bathtub, wheelchair-width doorways, visual fire alarm, accessible bathtub, lever door handles, and portable bathtub seat

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Wheelchair accessible
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Wheelchair-accessible bathroom vanity
  • Portable bathtub seat
  • Portable shower seat
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Bathtub grab bar
  • Shower grab bar
  • Accessible bathtub
  • Visual fire alarm
  • Lever door handles
  • Wheelchair-width doorways

• Standard Room, 1 Double Bed, Smoking

  1 Double Bed

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Limited housekeeping

  Smoking

  Max Occupancy: 2 (2 Adults)

• Standard Room, 2 Double Beds, Non Smoking

  2 Double Beds

  334 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Braille signage

  Need to Know - Limited housekeeping

  Non-Smoking, pet friendly

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Lever door handles

• Standard Room, 1 Double Bed, Non Smoking

  1 Double Bed

  323 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi (1-device limit)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Braille signage

  Need to Know - Limited housekeeping

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Lever door handles

Guest Reviews

• Jarely (2/5): - .
• OLUWASANMI (4/5): - The noise from the elevator seems unsafe and didn't allow me to sleep
• Christene (6/5): - Friendly staff but facility’s outdated needs upgraded with a pool an exercise equipment a breakfast. As well as free WiFi I have never been to a motel where you take out your own trash a pay for your WiFi!!! Other than that it’s a good place.
• Heather (10/5): - Staff was awsome Karya did an awsome job would recommend thiis place for any lenght of stay
• Michael (2/5): - Smelled awful, floors torn up, the mess from the guest before us was left in in toilet and freezer, the floors were sticky, the bed sheets felt like sand was in them etc. Worst room I’ve ever stayed in. I will never return and I will NEVER recommend that place to anyone, EVER!
• Tadirius (8/5): - Great service
• keli (2/5): - switched rooms literally three times, first time was because the room wasn’t cleaned, the second time was because there was roaches crawling out from behind the bed, third time was an actual mix of both. ended up leaving the hotel all together and took the L from the no refund policy. HOWEVER, Kyra (i THINK that’s his name) was super helpful and kind the whole time. i just think they should hire more cleaning staff & it’d be great honestly
• Jeremy (2/5): - The whole place had a really bad smell
• Bryan (2/5): - worst hotel I have ever stayed in. The rooms were filthy. Absolutely gross; stains on the wall etc…This is an extended stay hotel and cheap! I did not feel safe. DO NOT STAY HERE!
• Shawna (6/5): - The staff guy was very nice and friendly my first room was dirty and nasty with roaches and dirty linen on the bed there was stuff on the table and countertops the fridge was dirty so the staff member took me to look at another couple rooms and let me check them out and let me change rooms he was very accommodating he also let me know that it is cheaper to book room there at the hotel which he didn’t have to tell me but he did and I appreciate him
• Nathaniel (2/5): - It was a man in our room when we checked in he was doing drugs I immediately took pictures this room was nasty filthy an stank I will be contacting corporate
• Daniel (8/5): - It was worth what I payed
• Keith (2/5): - This was the worst experience i have ever had at any hotel we had to get 2 rooms because the 1st one didnt have toilet paper, no towels, and the rm. Was open when we went to the rm. Got another rm. Same thing but at least it wasn't open and the clerk gave us towels ,and toilet paper ,The beds where absolutely terrible
• Verified traveler (2/5): Didn’t like this hotel - This hotel wasn’t what the pictures showed, the room wasn’t fully clean and I wasn’t comfortable staying. I left the same day I checked in
• Kaytlynn (2/5): - This hotel is absolutely disgusting. Looked like a trap hotel. When we got into the room there was BLOOD STAINS ON THE FLOOR and had an ACTIVE electrical plug laying out. I did Not feel comfortable staying there with my children and we immediately left. The manager said he would approve a refund and TWO WEEKS LATER i STILL have not received it. I would NOT recommend this location to ANYONE!!!! Absolutely disgusting.
• Octavia (8/5): - Its oka
• John (2/5): - Arguably the worst experience I’ve ever had at a hotel. Disgusting property, disgusting rooms, addicts everywhere, unsafe, unpleasant, and disturbing.
• Daz'Monique (4/5): - I don’t like that fact after a certain time nobody is at the desk like theirs is no 24 hr front desk access !
• Robert (2/5): - There were roaches climbing out of the AC unit (at least 5-7) and 3-5 in the restroom. We turned around and walked out.
• Gadimi (2/5): - DO NOT GO HERE!! When I arrived I was given a room on the 4th floor. As I walked away and asked for the elevator and it wasn’t not working. I was then given a room on the 2nd floor. When I got to that room the AC was not working and the room dirty smelled mold. I walked out and asked for a refund and then was told I had to call the manager on Monday to ask for one.
• Summer (2/5): CRACKHEAD HOTEL - We went and checked in. First of all we had to walk up stairs bc the elevator was broken. 2nd the room that was given was nasty. Two beds no linens. Nasty. Bugs. Wasn’t cleaned at all. Went back down stairs. Gave us another room. Someone was in that one. Asked for our money back but couldn’t happen. This hotel gave me crack head vibes. Just plain nasty. The guy at front desk was nice but should have known which rooms was available and not available. I WILL LEAVE A BAD REVIEW which I never do but there’s no way I would stay here. JUST DON’T. Trash. Horrible.
• Jacqueline (2/5): - When I first arrived the outside part of the a/c was coming off when i came inside I was told that the phones are not working that there doing reservations in the building I booked my room online on expedia and I was told I couldnt check in until 3pm so that made me upset then when I finally made it there my room was on the 3rd floor the elevator was out of order my room was dirty walls was nasty dead roaches on the floor and ontop of my refrigerator I was told they only had one house keeper but clearly they must of missed cleaning my room I had 2 queen size beds the bed frame was cheap the bathroom was nasty so i decided to leave Because of the nastiest and I was trying yo use my key on the 1st floor to go around to make a complaint and the key didnt even work I had to use the side door of the building to exit then walk around to the front again this was the worst room Ivd ever seen
• Alec (4/5): - Comfortable bed
• Charles (2/5): - In room kitchen faucet broken off, tv had sound but no picture, no toilet paper. Elevator not working long term, not informed despite my obvious handicap and only after payment made and then tolf no refund. I recommend this hotel be barred from Expedia listings for intentional misrepresentation.
• Erik (2/5): - Upon my arrival, the first room didn’t have the right keys, the second room I was assigned had someone in it which lead to me actually walking in and seeing them, and the 3rd room had bugs.
• Miguel (2/5): - Between the dirty towels on the floor upon arrival, the roaches scurrying about, or the dog piss on the hallway floors, this was an uncomfortable stay.
• Ronald (2/5): - Room was dirty. Roaches in sink and on the floor.
• Therssia (2/5): - The carpet in the room was filthy, and had a bad odor.
• Sheretha (2/5): Trash motel - My son had a roach crawl in his ear and then my first day I went and told the people about my tub being stopped up no help at all and how bad the roaches were I wouldn't recommend nobody to bring there kids here trash everywhere elevator spells like pee and I couldn't get my refund
• E (4/5): - Poor shape and the staff
• E (4/5): - Place is outdated. Do not rent a smoking room. Staff is very poor.
• Ambria (6/5): - The 1st room assigned wasn't clean the floor was dirty the sheets were dirty on the bed. We were given another room.
• Travis (2/5): - Dirty roaches everywhere crackheads up and down the hallway
• Thomas (2/5): - Meth smell throughout rooms were not as pictured overall disgusting
• Sarah (2/5): Don't stay here - The building was filthy, they gave away our room, once they found us ac room it was open when we got to it, there were cockroaches and they would give us a refund.
• Calvin (6/5): Move on...don't stay here until it's redone! - I was disappointed, the room had a smell, the elevator was broken and anyone in need of an elevator was forced to climb stairs. It seems to be a "home" for a lot of people. The carpet in my room was filthy, there was a sheet of green paper over a hole someone punched in the bathroom door. I stayed, but should have said "I have to have an elevator"! WoodSpring, NO hotel building with that many rooms should have only ONE elevator!
• Sovensky (10/5): - Miss Nicole and Miss Yolanda at the front desk was really nice and helpful 💚
• Verified traveler (8/5): - We had to bleach the room down and bomb it for roaches …😩 overall after we got settled couldn’t complain for the price rate
• Jeffery (8/5): Better than expected - It was good. Accommodations were better than expected. Nicer decor that expected. Staff was friendly
• kevin (2/5): Do not stay here - This place was nothing like pictured on their site. It was absolutly discusting. Supposedly smoke free but cig burnes everywhere. Sheets were stained, fridge rusted out, microwave door rusted out burners on cook top bent up etc. We paid for the room and did not stay once we saw it. The front desk clerk "manager" was very rude as well
• Billie (2/5): NEVER AGAIN!!!!!!! - We were called and told they had no rooms the afternoon of our arrival. I have nothing against the hotel but against hotel.com for overbooking and leaving us without a room. My daughter had to stay with friends thank goodness she and her children were offered a invitation after this disaster. I charged this on my CC and expect a complete refund and will NEVER again go through hotels.com for reservations.
• Cassandra (2/5): DO NOT STAY HERE - This stay was was of the worst that I have in a while. It started out with us being hit with an awful odor when we walked into the hotel that we had to go buy an air fresher and cleaning supplies to get the odor out thank god the window opened so none of us passed out. The room was not cleaned the floor was slippery not from cleaning that’s for sure and we had my 77 year old mother with us and she could have fallen. We had to go buy stuff to clean the floor because when we walked without shoes or socks (which did not happen after the first time because of how disgusting it was) our feet were BLACK! The bed was not a bed it was a cot on a frame. So after driving 15 hours and staying in the car until check in at 3 we did not get a nice rest and all our bodies hurt. There were holes in the wall. The walls were dirty looked like they hadn’t been cleaned in months! There was in electrical outlet that was just on the wall with no screw so my daughters three year old knocked it off and could have been electrocuted thank god we were watching him and got him away fast enough. If you are looking for a nice place to stay do not go here. We stayed because we were there for a funeral and couldn’t afford to lose our money and go somewhere else but if we could we would not have stayed the whole 6 days we were there. The shower had mold growing at least the water pressure was good probably the only good thing about the hotel. The staff was nice but it does not make up for the mess we were in
• Jakob (2/5): - Shavings still in the sink. Pubes on the toilet. A cup of ramen noodles on the stove still. Fridge was black and rusted . Hair and small trash under the blanket in the bed . A/C was blowing stinky moldy air. I literally immediately booked another hotel and left. Please don’t ever come here unless you are down bad.
• Jo (4/5): - The price is decent. Then you realize you get what you pay for. There were live roaches onthe bed and in the bathroom on the floor. Houskeeping is basically non existent, the hallway and elevator floors are filthy. For the entire weekend we was there the same trash was on the floor so it isnt been cleaned regularly at all. If cleanliness isnt high priority and price is what your looking for then this is your place other than that i will not stay there again.
• Nora (10/5): FIRST TIME VISIT - WE WERE ON TRIP FOR REGIONAL TRACK MEET IN WHITEHOUSE THE ROOM WASS COOL JUST REAKED OF DOG PEE I BOUGHT CARPET FRESH BUT IT WAS TOO STRONG BEDS COMFY BUT NO ROOM SERVICE OR NEW TOWEL DAILY RENEWAL PLUS LIVING IN GUEST WERE ASKING FOR HANDOUT (CASH) OVERALL PRETTY COOL
• Alvino (10/5): - close to restaurants and the event we were attending.
• natalia (2/5): Worst experience ever - Worst experience ever. I will never ever book this place again. I got charged for reservation that was canceled when I arrived. They could find my reservation, the manager extremely rude and very unprofessional.
• LaTavia (4/5): Unprofessional, Rude, untrustworthy manager - The manager was very rude on my first stay my second stay floors in room were dirty not swept or mopped. There was no heat and we were in winter storm manager suggested I go to Walmart and buy a space heater toilet and sink ran constantly tub was stopped up and smell of the room was horrible. Upon speaking to front desk about several issues I was told they would come to room and check out issues but never came also said they would speak to manager about issues. After 6 nights and no resolve I went to ask for business card or corporate number manager refused to give to me and accused me of being rude since I had checked in says there were notes on me and accused me of wanting a free room this made me livid so no I was very nice she asked me if I wanted to be put out I told her I had no problem leaving if she wanted to refund me for the rest of my stay since it was yet 11 am she said she wasn’t giving me anything and if I wanted to speak to corporate I could Google and figure it out on my own. She ended up calling police on me and police informed me that hotel was not in a very good area and they are called out pretty often. Recommended I find a place in a better area because it was no place for kids. Several tenants there expressed issues with manager but because it’s more long term for them they didn’t want to speak up. She even cursed at customer who was in lobby thinking she were me. Manager unprofessional and very nonchalant when addressing issues with room.
• Martyn (2/5): Avoid - Avoid avoid avoid. This place is discusting, rooms are not serviced, floors were filthy, advertised as full kitching, there is no pots, pans utensils, cutlery. Not that you would want to eat there. No plugs for the bathroom sink or bath. Cooker hob was broken and dangerous. Extra internet charges added to bill even though we know they were not used. Place stinks of weed. Just please avoid its disgusting!
• Jill (2/5): - I am going to say that if you are just looking for a hotel for long term, that doesn't have many constraints, this might be a decent enough choice for you. I paid nearly double the amount of a motel 6, because of the rating here. Poor choice. This was a disaster from the start. THEY ALLOW SMOKING IN THE ROOMS. Any type of smoking it seemed. Our room smelled like someone was smoking a joint, in the room most of the night. Plus stale cigarette smell. But the ventilation system allowed the smells of the neighbors to permeate thru all night long. I expect a certain professionalism at hotels. I do understand that the vast majority of people who seemed to be at this hotel were long term guests who 'lived' at the hotel. The desk personnel was friendly and overall great, but I just expect clean, well dressed, prompt personnel. This is a much more relaxed environment than I would prefer. Deff would suggest proper hygiene and at the minimum a casual dress code. The smell was a bit much for me. The room - Rust throughout the room. The fridge had rust all over the front. Not just like one or two spots of rust, but there were large rust scratches that were in several areas. Caibinets damaged. Door to restroom huge 12inch damaged dent. The tv is a 40inch ten year old tv. Just a very run down room. If you are living here and living cheap, maybe it would be ok. But this is not a hundred dollar a night room at all!
• Prince (2/5): - Not clean! Insects and holes on ceiling!
• Markitta (2/5): - I got a room here early in the month of May 2022. I reserved for 2 nights and didn't stay the full 2 nights due to the issues in the room. I stayed the 1st night and left immediately the following morning due to Roaches being in the room, the microwave didn't work, the remote didn't work, the lights turned on when sometimes, the freezer was dismantled as if they had been working on it and didn't put it back together, walking on the carpet had myself and guest with black feet due to it being dirty! The manager Rachel at this hotel refused to give my money back even though they had all these problems. I also took pictures of the Roaches and other issues. This manager has not been very corporative in this matter. They advertise as being a clean room and you get there and you have these problems! I WOULD NOT RECOMMEND GETTING A ROOM HERE! EVER!! I booked through Travelocity and they didnt even help with the refund. Travelocity was notified about the Roaches and other problems and no one has refunded my money back yet. I wouldn't Recommend this room or booking through Travelocity. I also have pictures of the roaches and other issues. The room was advertised to be clean and so on it was Not!
• John (10/5): - My trip was awesome. No complaints whatsoever.
• Angela (6/5): Good and bad - No remote control for the tv. Staff friendly. Lotsa roaches. Toilet not functioning properly. Bed comfortable. No bedbugs that I could see. Noisy. Dogs upstairs ran the hallway all night. Traffic from the loop noisy, lotsa sirens going off. Overall okay. I won’t stay again tho. Showers were good, hot water good and good water pressure
• Larry (4/5): Very Poor Option for Tyler! - This facility is run down. Bathroom cabinets were in poor condition. No coffee pot or coffee. Bed was very uncomfortable. TV was tiny and there was no remote.
• Jessica (10/5): - It was ok it needs to be remolded but besides that everything was good for the price
• Jimmy (2/5): - Problems with the booking
• Verified traveler (2/5): - I booked before midnight, made it to the hotel and they would not let me check in saying 12midnight is the latest they check in which when i booked on this app it states 1am. Got charged for the night, and had to go find another hotel to stay at for the night. Which there was nobody at the front desk. Had to call the night manager on the phone which after 3mins of ringing she answered and she sounded like she was up in the room sleep herself. All around unprofessional 👎
• Ashton (2/5): Worst Spring Suites - Worst. Will not ever stay there again. It’s just a college dorm room. Horrible horrible horrible nobody should ever stay there. Holes in the walls and doors.
• Patricia (8/5): - I didnt see any roaches. Clean but no coffee pot so bring your own.
• Devina (4/5): - The room was clean but had roaches. Also I requested a non smoking room, but was put on a floor that allowed smoking and my room was a smoking room as it had ash trays
• BEN (10/5): - Staff was very accommodating
• Logan (4/5): - Cleanliness was not very good
• Tanya (10/5): - It was just excellent 😊
• Byron (2/5): - When I got to my room. I pulled the cover back on my beds and there was a roac
• James B (6/5): - Check in was great. Staff very friendly and helpful.
• Verified traveler (8/5): - I am glad that staff had stayed on site until 10:00 P.M. to be able to get me checked in.
• melinda (2/5): - Very dirty rooms. My door didn’t lock and they told me every day they would come fix it and never did. Halls smell like weed. They charged my card for WiFi I did not request and said they couldn’t reimburse me. Toilet plugged up. No coffe maker. I stayed a week and couldn’t wait to leave.
• Verified traveler (8/5): - Staff is fantastic, always polite and professional. Great prices and the manager, Rachel, is amazing.
• Ralph (6/5): - I paid for a double bed but got a full size bed which
• Verified traveler (4/5): Thank goodness it was a short stay - The staff was accommodating even though we arrived in the middle of the night. Irritating that we never received a working room key. One of us had to stay in the room at all times. Staff tried to reprogram keys once then said something about a battery in the lock but we never heard anything else. Took keys with her so didn’t have a key period. Bed was platform style very uncomfortable. Mattress too thin for style with very small thin pillows.
• Alexus (4/5): DO NOT RECOMMEND - My family stayed here for a family vacation. We arrived at 1AM due to flight delays and walked into see a closed reception desk with a sign saying to use the wall phone if you need guest services. I had to call 3 times and was just about to give up when someone finally answered the phone. I said I need to check in and they sounded like they didn’t believe me but would be at the desk shortly. The employee who appeared seemed to have been woken from sleeping, she was in sweats and a shower cap. I pulled up my prepaid online reservation for her and she checked us in but said that I reserved 2 queen beds and they do not offer that. They only have ‘double’ or full sized beds. I was quite upset because I originally booked double beds and then canceled and rebooked queen beds so I know that I paid extra for this and didn’t receive it. Once we got into our room it was entirely disappointing. Nothing at all like the pictures. The card keys didn’t always worked so you had to try multiple times. The beds were horrid, metal skinny games with a thin mattress on top. The shower couldn’t come on alone in the bathroom, water would run out of the bath faucet at the same time. The carpet was disgusting and we wore shoes the whole time because our feet would blacken from the dirt. We had a weeks stay without housekeeping. We had to bring soiled linens down to reception and exchange for clean ones if we wanted them, we had to take our own trash to the DUMPSTER. We will not be back.
• Thomas (10/5): - The hotel is older but well kept. Front desk was very helpful as were the other staff we met.
• Douglas (2/5): Just not good - Great check in, but overall not kept up. Many permanent residents who trash this place
• Verified traveler (2/5): - Attitude of staff was very poor. Room had damaged blinds. The only option after two hours was they brought me a sheet and push pins to place over windows. Shower filled tub four inches without draining while showering. Caked dust was on wall rack where clothes were to be hung. One elevator only which took minimum of 5-10 minutes frequently. Room card entry was required to access the the entry to the complex and failed to allow entry regularly. Very minimal hours of onsite property management or assistance. Access to personnel by phone was inadequate. Dogs were not on leash. Single mattress on a high steel spring frame and center was off balance. A very unpleasant stay.
• Verified traveler (2/5): - The facility was dirty with construction papers taped to the floors in the hallways. The room smelled like dog pee, really bad! I did not stay there, found a room close by in a really nice hotel.
• Verified traveler (2/5): The bad experience starts with the employees - Let's say that after being on the road for 20 hours, arriving here and going through the experience I did just trying to check in, I would tell everyone to run from this place. Not only did they not know how to do the job, 15 minutes into checking in, I asked if we could finish this. At a point a mgr-ish person got involved and they tried to shake me down for more money, then refused to let me check in. Leaving me exhausted with nowhere to go, I was beyond disappointed. They promised a refund of my reservation, but kept 93$ of it for turning me away. 246$ vs 153$. So, no don't stay there.
• Verified traveler (2/5): - The room was small. the bed was not a queen nor twin. in between!. they never pick up phone. room service is bad. There was a fire in the room next to me. The rooms are made for extended stay. NOT FAMILY APPROVED.
• Verified traveler (2/5): - Clean and nice affordable. I loved it.
• Verified traveler (2/5): - Customer service is horrible rooms are not that great will never come here again
• Emily (6/5): Get what you pay for - The hotel overall was not bad . The front desk was nice during check in . It did smell like weed in the hallway . The room was not like the pictures on Hotel.com. The beds were not comfy and the linens were thin. The pillow awful and then . There was hot water and the tub was clean. The main issue was no curtain over the window and the blinds were broke so the lights outside shined in all night . Overall the room was clean for the price !
• Verified traveler (6/5): No showers for 4 days - We usually choose this place when our work crew is in town because of the little kitchenette in the room. This time was different because the water went out on a Friday and showers were still not operational on Monday. I'll say it wasnt all their fault due to weather conditions and broken pipe I was told. But was quite uncomfortable with no shower and toilet not flushing for a while. It is probably fixed now but that didn't help.
• Verified traveler (2/5): - There was no cable on the TV in my room, And I was very upset about it
• Verified traveler (2/5): - I don’t write reviews, especially negative ones, but this place has COVID protocol violations everywhere. A maskless staff member came into MY ROOM while I was sleeping...to check my telephone...? I wanted to like this place. The folks who checked me in were great, but the blatant disregard for health and privacy was pretty appalling.
• Jessicca (10/5): Love Woodsprings! - I would abaolutely recommend this hotel for your stay. The rooms and laundry facilities are clean and easily accessible. The staff and managment are beyond helpful and friendly. No compliants.
• Jose A (6/5): Rose roaches garden.... - The microwave did not work, the kitchen area floor was disgusting dirty and roaches were present in the kitchen cabinets. Oh, the bathroom sink is licking 24/7.
• Verified traveler (2/5): Avoid this property at all costs. - I booked a one month stay for my mother as she was relocating to the area. One week before her reservation was up the manager called me and said she was due to check out. I said, “no I booked her through the end of the month.” He said, “oh I see the problem. You booked through hotels.com and they didn’t send us enough money to cover all the days. And the rates change al the time.” I responded with “ that’s not my issue. I made a reservation and paid for one month so you need to take up any additional issues with hotels.com.” He agreed to just adjust the account to waive the balance on their end. I said this is the craziest thing I have ever heard of. A week later he calls saying I owe them $16 for towel exhange. Again I question this and send him a snapshot of their website where it clearly shows towels are offered free during your stay. He ended up telling me my mother needed to leave as he was cancelling her reservation. In and effort to try to force her out of the room he cancels her key card and turns off the air-conditioning to the room. Now keep in mind my mother is elderly and was rooming with my niece who is 12 years old. Sounds like this hotels tries to constantly scams their guests. I have stayed at this brand three other times (different locations) all booked through hotels.com and never had an issue until we stayed at Tyler rose garden. Beware before you book this location.
• Travis (4/5): Not good. - Very loud and noisy. Stomping upstairs all night. Some people down the hallway were talking loudly with their door open. Soiled, stained sheets on my bed. Pillows old and discolored. I used my sleeping bag. I’ve stayed in 3rd world countries that had run down hotels in better shape.
• Aundrea (2/5): NEVER EVER AGAIN - The beds look like cots, the refrigerator had (according to the manager) "humidity rust" (to me, it was DIRTY), the microwave had grease stains and drips on the front & a hole in the door, carpet had sticky spots throughout the room, the bathroom sink had visible hair in it & no top (you could see down the drain), the bathtub had a hole in the surface & all chrome areas were rusted AND the icing on the cake, ROACHES!!!!! When I went downstairs to explain to the manager that I would not be staying due to the room conditions, Rachel was RUDE & UNPROFESSIONAL. They charged my card for a full 10 day stay though I stayed ONE night. I never ONCE said a cuss word or yelled at anyone but I was admittedly VERY upset. When Hotels.com called them, they LIED & said I went down there, yelling and cussing at them. When the video was requested, they refused (surprise, surprise). I went to a different hotel & paid $200 more for 9 nights because it was CLEAN!
• Tory (2/5): - There are not enough words to describe how horrible that place was I lost my money I didn’t get anything back I just gave away my money for nothing orbitz didn’t do anything about it and I’m very upset
• David (6/5): - Ok stay just don’t stay in room 118
• KelliHamptonJr (2/5): - The queen bed was on a cheap platform that you get at Amazon when you cannot afford a proper bed. It could not be still, as it was on a faux wood floor. The mattress kept slipping off. It was super annoying. There were roaches crawling everywhere. The floor was so filthy, that I had to wash it several times with the towels provided, as they said they did not use mops or mop buckets. The towels turned black with filth. I have never had to clean my own floors at a motel before? I had to take out my own trash as well, and not once during my four day stay could I get them to clean the room, or even provide towels without going and getting them in person. The front desk is closed until 8:30 am for some reason? Someone burned food while I was there and it was bad. I checked out early on day 3 even though I paid for 4 nights. I just couldn't be there anymore. I thought it would have been nice to have a pan or two and some silverware for the stove. Also, a coffee maker would have been nice!! Covid is an excuse not to be clean or provide amenities. Yet all motels are still advertising a pool and even hot breakfast when they are not providing either. I will never go back to Smith county. You couldn't pay me to be in that filth and mold.There was even black mold on the plane! Zero Stars.
• Verified traveler (10/5): - Very nice people. First time ever booking a room and it was amazing.
• Marilyn (8/5): - Staff needs to comunicate better. It was comfortable & conviently located.
• Charlotte (2/5): Nightmare at Woodspring - First of all let say that looks can be deceiving. The rooms on Hotel.com is not what you get when checkin. This hotel is set up for people to live in not stay for a vacation. The smell once you pass the front desk is horrible. It was extremely hot in the elevator and in the hallway. The room was not cleaned nor did look safe to stay in. The air conditioner did not work the appliances were out of date and old. The bathroom looked as if it had not been cleaned in years. When I asked for a refund the guy said No because that was above his pay scale and he could not give me a refund. He asked what was wrong with the room I began to explain he offered to fix the air conditioner but with a attitude but I would have to wait. Then asked me to leave the area because he was dealing with another customer. Rude rude rude the place needs to be shut down. I left and found a room somewhere else. Fifteen minutes later the same rude guy offered to put me in a another room for free but he couldn’t let give me my money back.
• Connie (2/5): Dirty nasty hotel - Filthy, dirty & refused to refund even though I did not stay
• Chris (2/5): DO NOT RECOMMEND - The place as so nasty after getting to my room and seeing it in person i went back down to the desk and asked for my money back! Definitely wouldn't recommend this place
• Verified traveler (10/5): - The parking lot was clean the room was nice and very clean i would say hear again
• Verified traveler (10/5): - I was impressed by the general manager, she would walk the property on her own time and pick up trash. She went out of her way to make sure everyone was taken care of and were satisfied with their stay. Her name is Rachael.
• Verified traveler (2/5): - Smell of dog urine or human Every time the door to the outside would slam all day and night sound like the building was going to fall

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