WoodSpring Suites Lebanon

Location: 205 S Eastgate Ct, Lebanon, Tennessee, 37090, Lebanon, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 02:00 AM

Check-out: 11:00 AM

Instructions: The front desk is open daily from 9:00 AM - 10:00 PM. The front desk is staffed during limited hours.

Amenities & Facilities

• Express check-out
• Free WiFi
• Express check-in/check-out
• Elevator
• Front desk (limited hours)
• Express check-out
• Internet access in public areas - high speed
• Smoke-free property
• Wheelchair accessible parking
• Assistive listening devices available
• Braille or raised signage
• Parking (limited spaces)
• Free self parking
• Wheelchair-accessible van parking
• Visual alarms in hallways
• Handrails in stairways
• Well-lit path to entrance
• Stair-free path to entrance

Rooms Available

• Room, 2 Double Beds, Accessible, Non Smoking

  2 Double Beds

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Visual fire alarm

  Need to Know - Limited housekeeping

  Non-Smoking, pet friendly

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Wheelchair accessible
  • Hypo-allergenic bedding available
  • Premium bedding
  • Separate sitting area
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Bathtub grab bar
  • Accessible bathtub
  • Visual fire alarm
  • Lever door handles
  • Wheelchair-width doorways

• Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  1 Queen Bed

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Hand-held showerhead, wheelchair-width doorways, low-height door lock, roll-in shower, grab bar in shower, low-height counter and sink, braille signage, visual fire alarm, lever door handles, wheelchair accessible, low-height view port in door, and closed-captioned TV

  Need to Know - Limited housekeeping

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Wheelchair accessible
  • Hypo-allergenic bedding available
  • Premium bedding
  • Separate sitting area
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Hand-held showerhead
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Shower grab bar
  • Visual fire alarm
  • Lever door handles
  • Wheelchair-width doorways

• Standard Room, 1 Queen Bed, Non Smoking

  1 Queen Bed

  230 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Visual fire alarm

  Need to Know - Limited housekeeping

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Hypo-allergenic bedding available
  • Premium bedding
  • Separate sitting area
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles

• Standard Room, 2 Double Beds, Non Smoking

  2 Double Beds

  336 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, and microwave

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Visual fire alarm

  Need to Know - Limited housekeeping

  Non-Smoking, pet friendly

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Stovetop
  • Hypo-allergenic bedding available
  • Premium bedding
  • Separate sitting area
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles

Guest Reviews

• Tristan (10/5): - I was traveling by myself and felt very safe
• Kaegan (10/5): - Good time
• Gonzalo (10/5): - Great location, friendly staff, clean rooms
• James (10/5): - Nice
• James (10/5): - Friendly and clean.
• Samuel (10/5): - Buen servicio
• Marcie (6/5): It's ok - The people were super friendly. I had a handicap accessible room and it was definitely big enough. However there was a pool noodle acting as a barrier for the shower and that doesn't really work so the floor was always wet. The mattress is also super thin and the pillows are basically pancakes. If you're only staying for a night or w it's fine but definitely bring your own pillow
• Josie (2/5): - Tried to charge me for my service dog even after I showed proof of registration. Leak in the bathroom shower made the whole room smell moldy. Locked me out of my room and said that I owed them additional money when I infact did not. I had to go to front desk, they realized they were wrong and let me back in.
• Kristian (8/5): - Try to call to get extra pillows and no one answered the phone..🤔
• James (6/5): - WiFi is horrible
• Jessica (8/5): - It was nice.
• Dwayne (2/5): - Nobody was at the front desk when I was ready to leave
• Cynthia (10/5): - Nice size room with a kitchenette included
• Shane (2/5): - I was not able to check in. There was no staff available and the phone number on the wall did not work.
• Tiffany (10/5): - The staff are very nice.
• kyle (2/5): - Dirty dirty dirty
• Timothy (10/5): - Staff
• Naveen Satish (2/5): Not at all a suite Hotel - The hotel was a complete disappointment—dirty rooms, poor service, and noisy. I wouldn’t recommend it to anyone.
• Michael (10/5): - I loved this place! Abby is amazing. She works the front desk at night. So sweet, kind and helpful! Give Abby a raise!
• Michael (2/5): - No heat at all. I was shivering in my own paid hotel room. I have never heard of this at any hotel and I have stayed at a lot of hotels over the years. They said there is no heat, only Air Conditioning. I turned on the heat thermostat and was waiting for about two hours for my room to get warmer. Then, I finally went to the front Desk and the lady just said "there is no heat, it's an old building built in the 60's. The 1960's isn't an old building. It was in the 30's last night but nobody cares and they just want to be cheap and not have a heating bill. I'm not in Hawaii or South America. It gets cold in Kentucky. The lady at the front desk lady last night, didn't even offer me more blankets. I have low blood pressure and I get cold sooner than other people. I heard about five or six other people in the lobby talking about how cold it is in this hotel and saying that they need to turn the heat on. Nobody cares. It's all about money coming in and no money to pay for gas or heat. The front desk lady had a slave heater by her legs as she was talking to me and I asked her if they have any space heaters that I could put one in my room. She said no. Then later on I saw she had a heater on right by her legs on the floor. This is ridiculous. How cheap can a hotel owner be? No heat? That's nuts. I got a room last night because I wanted to come in from the cold weather outside. Isn't that the entire point of getting a room? To be warm, safe and comfortable? Yeah, they don't care here!
• Michael (2/5): - The hotel smelled of marijuana...filthy.... broken down cars on property..
• Manuel (10/5): - A huge shoutout to Abby at the front desk! She made our stay at woodSprings absolutely fantastic with her friendly and welcoming attitude. From the moment we checked in, she was so helpful and went above and beyond to ensure we had a comfortable stay. The hotel itself was incredibly clean and well-maintained, which really added to the positive experience. If you're looking for a great place to stay with outstanding customer service, definitely ask for Abby!"
• Thomas (10/5): - It was alright
• melisa (10/5): - It’s good for a quick stay
• Jennifer (4/5): - Starting at check in the lady that check this in has to be the least personable person i've ever encountered. The hotel is nothing like the picturea. It looks like it's something out of 1956. The circuit kept blowing in our room which is fine because we had a fuse box in there but very unprofessional. Our toilet did not flush.We had to pull the back off of it and pull up the back of it to make it flush. Our sheets have clearly been slept on before. I just expected more for the price
• Christopher (8/5): My two cents. - My stay was really pleasant, the room was really clean and comfy and the cute little blond that check me in was off the charts cool i wishbi could recall her name
• Rodney (10/5): Excellent Long term stay - This is one of the Nashville areas best stay for the $. Full size fridge, sink, 2 burner stove, cabinets adequate storage. Dare to compare!
• Amanda (10/5): - Convenient to work
• Joshua (8/5): - I liked that the property was in a relatively quiet area. The drive to Nashville is not too far and it’s a nice view!
• Kyle (2/5): - After arriving, there is no front desk clerk, you have to call a number to have someone “on the property” come check you in. After calling, the lady on the phone said they would be right over they were just getting towels for another guest, 20 minutes later they pull up in their car (obviously not even staying there during their shift). Checks me in, she leaves, I get to my room and the keys don’t work. So I repeat the same cycle, call, wait, get new keys. The room was disgusting, spilled liquids and food in the cabinets, spilled drinks on the floor, pet hair and dirt all over the bed. I’m convinced the bed was made, they threw two towels in the bathroom and called it clean. Horrible location. Highly recommend elsewhere.
• JAMES (4/5): - the elevator was disgusting,,, it had a rug in it and was soiled with dog urine. It looked like it had net been swepped out in days. so were the hallways ,, they were all dirty and should be carpeted for noise absorption. the room next to me had a dog that barked every time someone walked by and kept me up. the room was clean though and the bed was comfortable
• Cuong (10/5): - Recommend budget hotel
• Agustin (4/5): - Toilet it doesnt work propoly,and no house kiping.I haved the same towels for the days that i stayed
• Verified traveler (4/5): Would Skip - The check in was awesome and the night staff was great. The room however was lacking. The beds were very uncomfortable and the room was dirty
• Jason (2/5): Slum motel - Checked into room and it was filthy. Dried boogers on the walls, what appears to be blood spatter above shower head, shower floor was yellowed with soap scum, dried food left stove and microwave. Went to put our linens on the mattress cover and mattress itself stained with urine and blood. Spoke to desk clerk and was told if we didnt like the conditions we could just check out. Refused to give any contact information for management. Entryway garbage was always full. Needed a plunger one night and had to track maintenance down the next day to get one. App will not let me upload the photos
• Kristopher (2/5): - Just was confused on some things
• Troy (10/5): - It’s great if you are staying for a short time for work or just passing thru. It’s like a small college dorm room. Rates are affordable, it’s relatively clean, no smells, no bugs, it’s pretty quiet unless you are on the highway side of the building and can hear the traffic. They don’t have daily housekeeping which I liked because I don’t want to be bothered but you have to take out your trash to the bin. Lots of food places in walking distance. It has a small laundry room, couple machines were broken. It’s not a 5 star hotel, but if you need a good place to sleep I would stay here again.
• Timothy (2/5): - WoodSpring Suites was not an enjoyable experience. The bathroom was not cleaned well when I checked into the room. The sheets & covers didn’t look to be changed frequently. I asked for a clean wash cloth & towel bc my room was only equipped with one towel. Although the front desk said they would take care of it, they never did. It’s a pet friendly place so I’m sure people allow their dogs on the beds there so that may be a reason for the smell in the facility. I ended up checking out a day early and went across the street to Sleep Inn Main Stay. My experience there was much better and the rooms were clean.
• Alfred (10/5): - Very nice place
• James (2/5): - Room was dirty, floors were not swept or mopped so unfortunately the spills from precious guests were left. Toilet paper remnants all over the bathroom floor. No pillows upon arrival. The upkeep and cleanliness of the room was awful.
• Dewey (8/5): - Location
• Allan (2/5): - Not good bugs and only one channel on the TV.
• Rodger (8/5): - Some dog owner do not clean up after their pets so pet area is a mine field. Ciggerette butts make it look unkept. No place to comfortably sit and enjoy the outside. Overall ok but no paridise.
• John (2/5): Worst hotel ever. Rude manager who isnt fit for it - Worst hotel ever. Problems with room and the management refused to do anything until we called corporate over and over. Then we tried to extend and he refused to allow more days saying we were the issue when he was. Very discriminating manager. Do not recommend or expect horrible service!
• Kristin (2/5): Do not stay here - Terrible customer service ! And disgusting mattresses they literally flip over to hide stains
• Anne (2/5): - The building was refurbished with old cabinets and appliances. The front desk clerk was sleeping and offensive in her bothered attitude. Mad because we woke her up. The toilet and six were 2 feet off the ground.
• Michelle (4/5): - Upon entering my room after checkin I found the housekeeper sitting in the room watching tv. Then after he left I couldn’t get the tv to work. I had to run to the store and thought I would tell the front desk when I returned but it was closed at 5 pm. I called several times that evening and no one answered. When I checked out at 7 am the front desk was still closed. Also the room wasn’t as clean as it should be. There were fake eyelashes left on the night stand, hair hanging from the microwave and it looks like the vents haven’t been cleaned in months
• Greig (2/5): - Poor service and bathroom light and TV not working. TERRIBLE!!!!!!!
• Jessica (6/5): - The property wasn't as good as you would assume by the branding/advertising. For the price think it might be a bit better. This particular one has a deposit they don't disclose on the site so thrown back by that $150 little high. The shower didn't spray very good but other than those things it is average at best.
• Ronald (2/5): - Posting this to save future stayers. The bed is like a pull out bed off the wall. Dirty. Toilets way too low, just had knees done and could barely get up, I’ve never had a toilet so low to the ground. Bug shells on the ground, no pressure when water turned on then continued with a loud noise coming out of the wall. Overall a really bad experience, had to checkout and get a new hotel the very next morning. Wouldn’t recommend.
• Lisa (8/5): Mediocre Hotel-Outer areas not kept up. - The interior of the hotel was clean and no bad smells. The furnishings were cheap but comfortable. The exterior was disgusting . There was trash and broken glass everywhere. I stayed here because it was dog friendly but had to go offsite to walk my dogs. There was also a strange path cut into the woods behind the property. While is was coming into the building a large man came up from the path. I went back to my car until he left.
• Chad (2/5): - 150 dollars deposit which will take 3 to 5 business days to get back, bathroom had no shower curtain
• Brunilda (2/5): - the property was right off the highway, but there is no night staff to check in, thankfully i checked in early. The entrance at night was filled w drunks, druggies and undesirables. thankfully the entrance was locked and you needed a card to get in. The hotel itself was fairly clean but we didn't feel comfortable at all and checked out the next morning and we did get our money back for the rest of the days. maybe for a single man driving for business and needs a quick place to stay it might be OK but not for us.
• Nichole (8/5): Not a bad place to stay. - The only issue that i had was the fact that they charge almost double the room rate for a security deposit which i think is a little excessive.
• Tiffany (4/5): - I was in shock that the check in desk closed at 7:30pm like it’s 1980 again but we didn’t have a wash tv remote but was able to get someone to get us one she was amazing asked for extra pillows but didn’t get any so only get one pillow if there is two of you I have to be at a 45• angle and there was black mole in the shower area when told check out of this they acted like that they don’t care also there was non coffee pot dishes or nothing but have a small kitchen area also there was dirty wash rags in dresser drawers and string smelling weed that is not legal in this area
• Cynthia (6/5): - The rooms were very unclean. Lots of mold. Does have a full kitchen but no utensils. No coffee.
• john (8/5): - Overall good place to stay at.
• Chaydora (2/5): - All the staff except Rebecca (the manager) were pleasant and helpful. She rubbed me the wrong way when I asked about towels to Kerry and Floyd. She butted her way into our conversation and was very rude and unaccommodating. The washers and dryers did not work how they should have. I wasted so much time dealing with the washer and dryer machines due to the washers not accepting credit cards. The hotel did not have any quarters to accommodate their guests. Kerry was very helpful considering the situation and supplied me with some. As I was at the dryer inserting coins it kept rejecting them as Kerry was helping me, in that instance the manager Rebecca barged in with what seemed to be a personal problem, one that should not have been directed at me being I am a guest of the property. She said Kerry COME out to the reception as if I was oblivious and not a paying customer who needed help. I asked her if she was the manager because I really could not tell. I told her about my problem, and she did not respond as a “manager” should, by saying to me I can check out if I am not satisfied. My clothes are not dry at this point, and I am pissed right now! She says,Call the number. Another guest was in the laundry room, he told me that she is a B* very rude, and always saying that to guests. I’m in my last quarter and the machine stole my money, so I went back to the reception area and waited in line, two guests who were checking in told me that she was rude on the phone to them. I would.
• Justin (2/5): - There were no staff working. I tried to check in but there were no after hours workers (approx. 7pm). Several customers were calling the after hours number, leaving messages with no response. After 30 minutes of no service we left and found a different hotel. I fully expect to be refunded. We would love to have stayed there but they made it impossible to get the room we reserved.
• Jim (4/5): - On your reservations it did not say you charged $150 deposit. No ice. Shower made some very loud noise
• Charles (4/5): VERY BAD STAY! - I booked a room through hotels.com for my 2 sisters to stay in town while I was recovering from heart surgery. The first room (#213) had black mold growing around the A/C unit, so they were moved to #220. There was none of the amenities (coffe pot, pots and pans, silverware) that were advertised to be in the room. A coffee pot was finally brought to the room. The fridge made an ungodly noise, so they unplugged it and it was replaced the next day. Most of the time, my sisters were with me, only returning to the room to sleep. When they checked out, there a $150 deposit on the bill that they said I would get back in 3-5 days. After 4 business days, I had not seen a credit on my card and went and talked to the girl working the desk, who was very curt. I got a receipt and did not look at it closely until after I got home. There was a $3.61 debit from my refund for "phone- long distance" calls. Having cell phones, my sisters had no reason to use the hotel phone for long distance calls. I went back and talked to the same girl, Rebecca, who was downright rude this time (there are previous comments from guest about her rudeness). She said there were three calls made from that room. The ONLY three calls made on the room phone was to call the front desk to get moved from the moldy first room, have someone come look at the noisy fridge, and to get a coffee pot that should have been in there to start with. NOT A WAY TO DO BUSINESS! I will be having a conversation with corporate.
• Daniel (4/5): - Staff when checking in was friendly. They require a $150.00 deposit in case the room is smoked in or trashed. They did refund it after 7days. Room was filthy. Feet were black after walking from shower to side of bed. Sinks hadn’t been cleaned. Sheets and towels were clean.
• Verified traveler (2/5): Office closes at 4 on Saturday and took 40 minutes - Could not check in until after 3 pm on Saturday. Arrived at 4:30. Office closed at 4. Had to call an offsite person and 30 minutes later a grumpy associate arrived and never spoke. Took 10 more minutes to get checked in. Also, had to give Id and he made a copy of it. I asked Rebecca the manager to give it back to me at check out and she rudely said she wouldn’t. Credit card information and Id now on file for any one to take. I travel often and have never had driver’s license photo copied.
• Milot (2/5): - I do not know because they don’t even check me in after arrived at 2 :30 am while I spoke to the manager before arriving to the place no one there I stayed in my care for the rest of the time and when I spoke to manager He told me he canceled my reservation with out telling why
• KC (4/5): I’m not that picky either… - There was a lingering stale smoke smell - former smoker so I know it well, I had to go buy Lysol spray to spray everywhere! One small pillow and handle on refrigerator was really dirty. I used ear plugs and the freeway was so noisy, I’d suggest double pane windows on that side at least.
• Iona (10/5): - Very Clean and Quiet! Very good environment’
• Barbara (2/5): - Kitchenette with no cooking utensils, ran out of toilet paper, night person not at desk and not answering phone at check in. No coffee or anything in room or front desk.
• Tifani (6/5): - The place smelled like weed right off the bat. There was no towels in my room. No dishes. No phone. I waited a solid 20 mins for someone to even show up to check me in.
• Mayleen (6/5): - I had never stayed in one, and I thought it was an average hotel and in the end I realized that it is one of those hotels where homeless people stay for weeks and you find people of all kinds around you. And there is too much noise at dawn, people can be heard walking and slamming doors to go outside to smoke, very unpleasant.
• Laura (2/5): It’s a DIVE - Horrible. No one in office. Heater broke had to swich rooms. Sink cracked. Dirty. Cold floors. People smoking pot in hall. No amenities. WILL NEVER GO BACK
• Peggy (4/5): - I was sooooo disappointed I never stay at an extended stay and wasnt sure what to expect but the room I had to purchase sheets for the bed the mattress cover was filthy it soned in Tennessee while I was there and the heater in my room wasnt working im from the Bahamas so imagine how cold I was after four days of complaining to front desk and nothing happened I had to use the stkve to keep warm , they never clean my room I had to purchase mop and broom to clean I will never stay at that hotel ever again the hotel was full of undesirable tentant in sorry choose this because of your description you need to have someone sceret shop because they are not up to your standards.
• Trey (2/5): - Customer service was terrible !!
• Josh (2/5): No rest here. Choose a different place - What you actually get at this place vs. what Hotels.com tells you you are getting are two different things. This is a place where people who are down and out are just trying to get by. Zombies, meth addicts, poor and desperate, etc etc. People live here and stand out front complaining and smoking and screaming at staff. The staff are doing their best with a lot of unnecessary rules. For example. I had to provide my debit card which was not just used as a hold, but they ran it and charged my card and DID NOT return money to my bank account for 5 business days. I was absolutely screwed because I needed that money to live. THIS CHARGE WAS IN ADDITION TO THE HOTELS.COM fee. I had to keep resetting my key because it wouldn’t work. The hallways smell like whatever everyone is cooking in their room. I was nauseous. The elevator didn’t work as it should. Again. The staff was cool with what they had to work with. But they are depressed and going through the motions because this place is just sad.
• fidelis (6/5): - Nice location for a stay.
• Antonio (2/5): - Did not receive my full deposit return from this place it was a horrible experience
• GREG (2/5): - Arrived at about 11pm and was told that they had in fact received my booking but day shift did not reserve my room. This cost me over $90 plus gas and time because the only hotel with a room was 15 minutes in the wrong direction. Contacted Expedia and that guy wasn’t very smart and was zero help. Expedia or Woodspring should send me a check for $90. And I’ll never book at Woodspring again. Not happy.
• Suzanne (2/5): - Had a "GUARANTEED" reservation. Paid for it, but was turned away, as no clean rooms were available. NOT our fault, so we SHOULD get a REFUND!! Had to drive through that night to get home (6-and-a-half extra hours of driving.) Drove all night. Were exhausted!!
• Terri (2/5): I did not stay I canceled this reservation because - I did not stay I canceled this reservation because we could not get in the building we called the number after 3:00 and got voicemail we tried for 45 minutes to get into this building and get our room then I tried to call hotel.com for help and I did try canceling I do not want to be or should not be charged for this thing we had to go somewhere else to stay
• Grant (6/5): - Nothing bad nothing special
• Sara (2/5): Did not stay - How unprofessional is it that what is supposed to be a hotel, advertises as a hotel, closes the front desk at 4pm on a Saturday when there is a 3pm check-in. How unprofessional is it that there is a number to be called "afterhours" that isn't answered? How unprofessional is that when calling this property the call is hungup when answered? This isn't a hotel it is a FLOP HOUSE. Don't stay here. showed up to check in but never did get checked in. Don't try to charge me for a no show when the staff were the no shows.
• Robert (2/5): LOUSY HOTEL DONT STAY PLEASE STAY AWAY - I will never stay here ever, and I will let everyone know about this lousy hotel. Its fraud when you book the room and then the person tells you there a $150.00 charge for damages you might do. I do a lot of traveling as a consultant, but I will never ever stay in one of your hotels You may thank Mr. Floyd Simpson for his attitude condensing ignorance ways stated to me do you know who I am told him I don't care who he is Hes sitting behind the counter. Then he threatens me I will cancel you reservation and I have the power to do that. If this is the way to treat people to come to Tennessee then I don't need this hotel and I will make sure everyone one of my consultants in my company will never stay at your hotel. I will let the headquarters of woodSpring know how I was treated at this place of business. I left walked 50 feet over found a nicer hotel. I am done completey Ive never been more insulted by Mr. Simpson
• Deana (2/5): Rude staff and bedbugs - We did not stay there and we will be disputing the charge. They wanted 150.00 deposit(previously undisclosed) the place is a dump, and they have bedbugs. YOU DO NOT WANT TO STAY HERE!
• Kimberly (4/5): - I reserved a single queen bed room and paid for it all online with my card, arrived and had to wait for the front desk person at least 10 minutes to finally come down to check me in to be notified then that I would have to pay 150 dollar deposit that was not made aware to me even online the paper on the desk said it would be put back on my card when I checked out the next morning well that was a lie/false advertisement because I called back up there after check out and they explained it would be 3-5 business days now what if that was my last 150 dollars and I absolutely needed that the very next day as the paper stated then what?! Also I get up to my room and it’s not a single queen bed I got a room with double beds go to use the restroom and I have absolutely no toilet paper in the room anywhere, they didn’t even have any of the complementary shampoos or conditioner. There was no where to get ice as most places have an ice machine these days. Tried to turn on the wall unit for a little heat and it smelt like it was going to catch on fire so I turned that off. Let’s just say that I’ve had much better stays at other hotels and I’m not sure I will be back.
• Deborah (4/5): Terrible Customer Service - Terrible customer service! Wait time to check in was about an hour. Limited check in hours! General manager was rude! Room was just ok. Won't stay here again & won't recommend it!
• rudy (2/5): - They wouldn’t let me check in became I was only me. I was told that I need two people even though I was by myself. I was charged for you room but, wasn’t a load to check in.
• Rachael (8/5): - We were just in town briefly but we found our room to be clean and the office staff person friendly and helpful. We had 2 rooms, 5 people and 5 dogs. The person who checked us in was great. Very helpful with getting everything done expediently knowing we had animals. Our room was clean but missing blankets which the same staff member brought to us quickly after a call to the front desk. The rest of our party checked in later and found they also didn't have blankets and were told they property may be out of them. Eventually, they were brought fresh, clean blankets. The next morning as we were preparing to check out, the same staff person was going to rooms and gathering linens and cleaning them. Come to find out, he is the only employee on the property right now and is doing all of the jobs there. He hadn't had a day off in over seven days. I think it just brought home how the world has changed and how the lack of workers effects things. Kudos to him for persevering and taking what could have been awful and making sure it wasn't. There may be a large lack of work ethic in the world, but this man proves that there are workers out there that go well above and beyond to take care of others. I would definitely stay again, just because he is so wonderful.
• sean (8/5): Budget, but good - Was fine for what it was - a budget hotel for long stays. Certainly worth the money since it was half the cost of other long stay hotels, but it is a budget hotel. Charged extra if you wanted to use dishes, relatively small room for a longer stay. Neighborhood was fine, some food options near by and felt safe and clean. Would stay again if needed
• william (2/5): - I was not able to check into the hotel. There was no one at the front desk plus NO ONE ANSWERED THE PHONE. I AM PISSED!!!
• Amy (8/5): Great front desk service - Front desk was very helpful - I struggled with my card key and he was very helpful and patient
• Nancy (6/5): - Ok short staffed ok for that.
• James (2/5): - The manger was disrespectful and walked in on me when I was nude
• Matthew (6/5): - shower was a trickle. couldnt check out properly. poor lightning in parking lot
• heidy (2/5): Not recommended - Dirty room, had issues with the bathroom and I complained about it and they didn't help also the manager lady is rude
• Tracy (2/5): Garbage. - Never got to check in - hotel had no availability. Rep at hotels.com refused refund. Poor business, awful customer service.
• David (2/5): - Property was disgusting
• carol a (2/5): - Not handled properly
• Lisa (8/5): - After-hours check-in attendant was friendly and courteous. And I overheard him discussing issues with another customer and both of them kept it civil. That’s something. The room was clean and the mattress good.
• Kenneth (10/5): - Will always remember great services thanks
• Lesbia I (2/5): - Did not like it at all
• Joann (2/5): - There was no one there to check us in our baby was tired we had to find another place to stay

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