Casa Karina Hotel
Location: 5 Kralev Dvor Str, Bansko, 2770, Bansko, BG
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Welcome to Casa Karina Hotel, your perfect retreat in the heart of Bansko, where adventure meets relaxation!
Unwind in Luxury
Experience rejuvenation at our full-service spa, offering invigorating massages that melt away stress. After a day on the slopes, rejuvenate in our indoor pool and sauna.
Ski-in/Ski-out Convenience
Nestled just moments from Bansko Ski Resort, enjoy unparalleled ski-in/ski-out access, making it easy to hit the slopes at your leisure.
Culinary Delights
Savor delightful meals at our on-site restaurant with picturesque garden views. Indulge in our all-inclusive dining for a truly worry-free experience.
Don't miss out on this exceptional getaway; book your stay at Casa Karina Hotel today!
Important Information
- Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Ski storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- Conference space
- Hiking/biking trails nearby
- Ski storage
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Ski-in/ski-out access
- Mountain biking nearby
- Full-service spa
- Ski lessons available nearby
- Ski equipment rental shops nearby
- Billiards or pool table
- Tours/ticket assistance
- Turkish bath/Hammam
- Parking (limited spaces)
- Playground on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Cave exploring/spelunking nearby
- Shopping mall on site
- Reception hall
- Covered parking
- Horse riding nearby
- Mountain climbing nearby
Rooms Available
-
Deluxe Apartment, 1 Bedroom, Mountain View
1 Queen Bed and 1 Double Sofa Bed
592-sq-foot room with mountain views
Layout - Bedroom, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Soap
- Heated floor
- Visual fire alarm
-
Standard Apartment, 1 Bedroom (Free Sauna, Steam Bath, Fitness)
1 Double Bed OR 1 Twin Bed
538-sq-foot room, balcony with mountain and city views
Layout - Bedroom, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Sauna
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Soap
- Heated floor
- Visual fire alarm
-
Deluxe Studio, 1 Queen Bed
1 Queen Bed
484-sq-foot room, balcony with city views
Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Soap
- Heated floor
- Visual fire alarm
-
Studio (Free Sauna, Steam Bath, Fitness)
1 Double Bed and 1 Double Sofa Bed
323-sq-foot room with a balcony
Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet; cribs (surcharge) and rollaway beds (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Sauna
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Soap
- Heated floor
- Visual fire alarm
-
Deluxe Apartment, 2 Bedrooms
1 Queen Bed and 1 Double Bed
861 sq feet
Layout - 2 bedrooms, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet; cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Soap
- Heated floor
- Visual fire alarm
-
Standard Apartment, 2 Bedrooms (Free Sauna, Steam Bath, Fitness)
1 Double Bed OR 1 Twin Bed
753-sq-foot room, balcony with mountain and city views
Layout - 2 bedrooms, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Sauna
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Soap
- Heated floor
- Visual fire alarm
-
Standard Double Room (Free Sauna, Steam Bath, Fitness)
2 Twin Beds
258-sq-foot room, balcony with mountain and city views
Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Sauna
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Soap
- Heated floor
- Visual fire alarm
Guest Reviews
- Verified traveler (8/5): Friendly staff, internet speed needs upgrade - Internet is the room was very slow. Not sufficient for work and video conference. Thankfully no conference was in progress and I was able to use the conference facility for a day. This had higher Internet speed of 25Gb.Thank you to the manager for accommodating.
- Michael (8/5): - Close to the gondola, restaurants and bars. Decent service, clean and staff were friendly enough. Rooms qere sloghtly small if I'm being picky, otherwise a lovely stay
- James (8/5): - Nice facilities and excellent location
- Hadrien (10/5): - A very good stay! Definitely recommend it. Close to the gondola and the shops. Staff is very helpful. Very spacious room. Food is very good for half board option. The hotel falicities are pristine.
- Iosif (8/5): - Good place for rest.
- Joanne (8/5): - This is an excellent hotel for its money-central location for everything-5 mins to Gondola, clean and warm rooms-housekeeping every day-we did half board which the food was good(we never expect fine dining in HB-but good varied choice) the only thing I would say is that the breakfast could be a little earlier 7am rather than 7.30am as it leaves very little time to eat before the Gondola opens at 8….but this wouldn’t stop me from staying here again-all in all a very good.
- Irineos (10/5): - Highly recommended for family and single travels.
- Verified traveler (8/5): - Check in staff really friendly. We had the luxury studio room which was very nice, very alpine feel to it - very spacious! Breakfast was ok, can be approved. Dinner was also ok, could have done with the food being warmer. Spa needs updating. However, overall experience was very pleasant. Very convenient location to the gondola.
- Jiemeng (10/5): Enjoyable stay with great staff - Great location, very friendly and helpful staff. Will be going again on my next trip!
- Dan (6/5): overall stay was dissapointing - overall stay was dissapointing regarding the expectations I had while watching the hotel's profile. I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...). The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs. later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was "fully booked" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting. The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B. So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.
- Assaf (8/5): Was greate, there is one think tot be improved - It was only one problem with check-in. We came to the hotel early, but we were not allowed to make the check-in. We returned at 2 pm and then there was a really big queue of people
- Verified traveler (10/5): - An excellent hotel with consistently high standards. The staff are polite, friendly and enthusiastic. The rooms are clean, warm and comfortable. The restaurant is vibrant and the food is splendid, always of a high quality. I cannot fault Casa Karina Hôtel.
- Ayse (8/5): - Casa Karina did not disappoint us; it was a short walk to the Gondola, swimming pool/spa area was lovely and relaxing, staff were friendlier than whole of Bansko. Our room was spacious, temperature comfortable, with a powerful shower. Lack of wifi in the room did not bother us as it was very good in the loby. Food especially the main dishes could have been a little more creative. Short length of shower curtain in our room meant we couldnt stop water flooding into bathroom. Just small issues for excellent value. We certainly enjoyed our stay at Casa Karina and would stay there again.
- Andrea (10/5): Super Preisleistungsverhältnis - Wir waren das 2.Mal im Casa Karina. Es hat uns wieder sehr gut gefallen. Große Zimmer, gute Betten, schöner Spa, nettes Personal und das Essen war wieder lecker. Aber... leider nicht warm genug. Schade. Dafür eine große Auswahl. Wir kommen gerne wieder.
- Verified traveler (8/5): Value for money - nice breakfast and dinner, clean spa and pool, good underground parking services, friendly staff, value for money
- richard (8/5): - Hotel very nice good location for everything skiing and everything very friendly would stay again without hesitation
- Hakan (10/5): - Sağolsun her türlü destek verildi çok merkezi
- Cristi (4/5): - The hotel and the receptionist was fine but the cleaners are not doing their job at all. In 8 days they didn’t changed the beddings at all, apart the towels which were changed daily, not cleaning anything and I had to ask them to hover the room and they didn’t look very happy. If I was staying 2,3 days I will understand but after 3 days maximum the room should be cleaned properly including changing the beddings. Regarding heating- there was only one small radiator in a studio which it wasn’t enough to warm up the room and specially near the window where was the sofa you could feel the cold from the window. Regarding Food- The food was the same every day to dry and not tasty. The soups were not warm, the tea selection wasn’t daily filled up. At the New Year Party we have been charged for 2 children 6and 7years old €90 and for what??? All the dishes were terrible. You could see that nearly all the other guests didn’t touch them. Overall we pay a lot for a four stars hotel but we get services for a budget hotel. We feel the they didn’t respect our money which we paid them there especially when you stay more than 2,3 days.
- Evangelos (6/5): Απογοητευτικό - Απογοητευτικό Το διαμέρισμα πάρα πολύ μικρό, Τα ντουλαπια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος αναπληρώνειΚαγκελάκια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος οτιδήποτε... υπόψη ότι η γύρω περιοχές δεν έχει πάρκινγκ άρα + 10 λέβα για το πάρκινγκ που παρέχει το ξενοδοχείο επίσης στη ντουλάπα θα διαπιστώσετε ότι δεν έχει μπουρνούζι + 10 λέβα συνυπολογίσετε και σίγουρα θα προτιμήσετε κάποιο άλλο ξενοδοχείο όπως και εγώ την επόμενη φορά.
- eyal (6/5): decent hotel - I been there with friend for a ski vacation, the room was just fine for two people ... the beds was "low cost" single beds, at the shower the bath was installed too high relative to the douche .. not so comfortable easy for tall people. the food ( breakfast and dinner ) were great.
- Verified traveler (6/5): - Casa Karina was a nice, modern hotel to stay in. Amazing value for money with half board booking. Our room was big enough, the bathroom was a comfortable size. The beds weren't particularly comfortable and the bottom sheet was too small for the bed but it made do for the cost we paid. One the first few days I moved some of the furniture to fit the room being a twin rather than a double (2 beds pushed together). The amount of dust and dirt showed the room required a deep clean. I presumed this would have been done by the cleaners but I took until the 4th day when we put the please clean the room sign on the door when it was actually cleaned. The other times, the beds were made and the towels were changed. We had the same sheets for all 7 nights. I didn't seem clear as to whether we could drink the water, the receptionist said yes and yet they wouldn't give us water with dinner saying it wasn't good. We ended up buying water for the whole week. The food has some interesting choices, with some mornings there being a toaster and not on others. Dinner had a great salad selection, but left out pasta with bolognese next to it which wasn't under the heat? Didn't really understand that. The staff didn't seem particularly happy to be there, more attempting to try and catch you for taking food out of the food area? The 15mins free massage which comes with the booking was OK but not amazing, after your free massage you're then met with a hard sell. I don't think I would book again
- lisa (8/5): Good located hotel - We travelled as a family of four! Had a good time and would recommend!
- Verified traveler (10/5): - Easy location and spacious room excellent. Staff at breakfast could be more friendly.
- Zoran (8/5): - Restaurant was very good. Food is tasty. Loby is OK. SPA is OK. Location is OK. Maybe the ventilation in fitnes room should be better. And some of the equipment should be fixed. Im room the light should be better and the heating is hard to ajust.
- Antoaneta (10/5): A lovely place! - We had a great time at Casa Karina and we would definitely come back! The hotel is 5 mins walk to the Gondola. Perfect for skiers! The staff were very friendly. The food in the restaurant was very nice, varied and very reasonable price. The apartment was big and very warm,with a beautiful view over the mountains. The room had a big balcony with a table and two chairs. It needs some improvements(the shelf in the bathroom was not fixed properly and you couldn't use it). There was a lot of storage space in both rooms. Even though the room had a kitchenette (the oven, the extractor fan, the hob were brand new) there was no crockery or cutlery. But I am sure that if we have asked for some, they would have been provided. There was a kettle and 2 cups, tea and coffee provided. Every day, they would replenish 2 bottles of water , the tea and the coffee. The towels were changed every day. The bed sheet were changed twice in 9 days. The television was an old big box model and didn't have all the channels other rooms had. There is a pool, a sauna and a steam bath. The tiles around the pool, when wet, were very slippery. Two children fell while walking. The ladders into the pool were not secured. The area around the sauna and steam room was very wet and even though it was a sign saying the it us slippery when wet, it was dangerous to walk on. There was a children play room and an animator. The conclusion,small things need improvement, but we would definitely go back
- Verified traveler (8/5): - The hotel is a good budget hotel with no especial frills but good for those who want easy access to Bansko and for those skiing the gondola is only a short walk away. The spa staff were very helpful.
- Gary (10/5): Good value and great location - Stayed for a 10 day ski trip. Great location near the slopes, friendly staff, great spa on site and Buffett food was good
- Kieran (8/5): Great group skiing holiday! - We travelled in a group of 13 people for a weekend of skiing. We took three, 2 bed apartments and a single studio apartment. We were all pleasantly surprised with the standard of the apartments, they were clean, modern and fairly spacious. The rooms included breakfast and dinner which was a buffet. The quality of the food was ok, nothing special, but it did the job! They have spa facilities which were good, steam room, sauna and pool that helped with the recovery after a day of skiing! In terms of location, it was pretty well situated with it being a mere 5 mins walk to the main gondola. There are bars, restaurants and shops nearby too. I strongly recommend using the ski hire facilities of the hotel, it is perfectly situated next to the hotel and it's ski storage room. It is cheap and the two guys there were fantastic, they even gave us a drink when returning the skis!
- Jeanette (6/5): Nice hotel, central location to gondola lift. - Great apartment, but it smelt of cigarette smoke for a few days, had to keep windows open to neutralise! Obviously guests were smoking in the room before us! Lounge settee was dirty and stained, turned the cushions around so it was then nice and clean. Nice touch that small bottles of water were left in the room everyday to put in your rucksack for the slopes. On the whole, a great hotel with welcoming staff!
- Verified traveler (6/5): - The location is good, parking facilities in the basement (extra charge), pool and sauna ok, too crowded at breakfast and dinner and food not great. Skiing area is nice but the waiting for the gondola to go up the mountain is at least 1,5 hrs between 8 am - 11.30 am (not enough capacity during popular skiing times such as February).
- Clare (10/5): - A great hotel with good facilities especially the lobby, pool, and spa.
- Verified traveler (4/5): Expensive for its facilities - Nice hotel but not a 4 star one. Enough clean with everyday towels change. Free towels for the pool and spa. The spa facilities just ok. Good WiFi only in the ground floor but no connection in the 4th floor. The breakfast was satisfied but more options are needed.
- Verified traveler (6/5): Expensive for its facilities - Nice hotel but not a 4 star one. Enough clean with everyday towels change. Free towels for the pool and spa. The spa facilities just ok. Good WiFi only in the ground floor but no conection in the 4th floor. The breakfast was satisfied but more options are needed.
- William (10/5): Recommended - Casa Karina was a great place to stay. It was modern throughout the hotel and had good facilities. The food was good and the service was welcoming.
- Petar (4/5): - Poor menu. Small portion and bad service from the staff.
- Bayindir Huseyin (10/5): Great price for the value! - It is the best value for money! They have a very friendly staff. The service was great with a smile always! Food for the breakfast and the dinner was very good! The location is quite nice to access the lifts and the town. I highly recommend what they offer before checking any other place in Bansko.
- IOANNIS (8/5): Good choice - A good choice for ski or relaxing. Friendly , good location , great buffet , nice rooms.
- Liz (6/5): Good location, cheap hotel. - Great location close to everything. Asked for another pillow (only gave 1 each) , but had to ask again second day. Food was very average and often cold / Luke warm, but for the price wasn't expecting much! So cheap to eat out we did a few nights. Loved Bansko in general planning another trip and trying another hotel! Although would go back to casa Karina :) Some staff happier than others but all in all a good stay!
- GEORGIOS (8/5): Value for money! - Nice clean hotel. Great dinner-breakfast. With little problems the spa. Near to lift-center. As all the hotels in bansko not friendlly stuff. I ll going again.
- Lemy (6/5): Trevligt personal. - Nära till allt men det är inte 4* enligt min tycke. Max 3*.
- Barry (8/5): Convenient clean modern hotel with superb staff. - Negatives ? 1. The location is not ski in /ski out. It is a five minute walk to the gondola station, which can be very busy at peak times. Our party of nine used a hotel minibus service - well worth it. 2. The Hoyle food is attractively presented but taste was generally a little bland for us. Positives. Many ! Staff were excellent. Helpful, willing and knowledgeable. The ski hire shop within the complex was the best i have ever experienced. The two staff were helpful and efficient - even assisting with putting on and taking off your boots ! And their goodwill drinks were very welcome. Hotel was clean and adequately appointed. Transfers were arranged for us efficently and at sensible prices.
- jimmy (8/5): Great Hotel - Food was not to my taste but I am a fussy eater so make what you will of it!
- Srdjan (8/5): The room was very comfortable and specius. - The apartment was comfortable and specius. Breakfast was very good too. Hotel Casa Karina is at the good position in Bansko and everything, including the access to gondola lift, is reachable by foot. Public spaces in hotel are well designed with good Internet access.
- Ariel (6/5): מלון סביר לגולש - חוויה בינונית.המלון ממוקם במקום מרכזי אך שקט אולם המתקנים בו הבריכה לא מחוממת מספיק ואין ג'קוזי יש סאונה יבשה ורטובה נחמד
- Elçin (2/5): The worst hotel and service you could get. - The worst hotel we've ever been. Room phone and tv was not working. we needed to go down to the reseption every time we need someting, which they clearly don't care and don't do anything about. They say they will send someone for it but no one ever shows up. On rush hours you can't even take a shower cos there will be no hot water.. eventually you just gave up on asking anything cos no one speaks english properly. The wi-fi internet will drive you crazy, it doesn't work properly either. Also the food was terrible, you won't have much to choose from and do not expect something to taste good. You just eat not to be hungry.. we've been to bansko before many times and stayed at different hotels but belive me; there won't be any other hotel which can be this awful..
- ILIR (2/5): Terrible service and extra fees for everything - Terrible experience happen to travel a lot around the world and we had bad vacation due to hotel staff and extra fees charged for everything . I did purchased All inclusive from Orbitz and im sure that i booked with all inclusive room, i did not bother to verify with hotel since i never have issued with Orbits is my trusted travel site , I purchased another package for a friend and his family members,. WE went there entry at the lobby rude stuff , ok we passed that we checked in , after couple minutes manager arrived at my room stating that it is not all inclusive it is only room , which is orbitz mistake , when i purchased i clicked with all inclusive , that i ended up paying extra full amount 400$ for my room and my friends room , we passed that we need to park my car, ask them do you have parking o yes we have but is extra charge hahahah 6 leva per day , around 4 $ per day, ok we need bathrobes for spa and swimming pool o yes we have but is extra charge 5 leva 3.5 $ per person OMG ridiculous , i need an baby cot ( bed ) o yes of course , it is 5 leva per night OMG. we went to eat at the one restaurant they have worst food we ever had , we ended up eating outside at all time , ok al inclusive ??, can i have a cola or fanta- extra fee, can i have espresso - extra fee , what is not extra from alcohlic bev , - only local beer and mastika ( local liquer ) . In overal we had worst experience ever , Do not book Csa carina Folks , believe me you will be disappointed .
- Nat (8/5): Great find! - Lovely food. Clean and modern. Perfect location for the gondola only 5 minutes walk. Quiet area but near to shops and restaurants. Would recommend the ski hire centre attached to the hotel. Would come back.
- KONSTANTINOS (8/5): - Καθαρό,ζεστο,το φαγητό αρκετά καλό τό προσωπικό εκτός της ρεσεψιον δέν μιλάει αγγλικά,το all inclusive αφορά μόνο ότι πάρεις εντός τού εστιατορίου τίς ώρες λειτουργίας του καί γιά χρήση μέσα σε αυτό ότι πάρεις από τό μπάρ καφέ,νερο τά πληρωνεις έξτρα η πισίνα τού αρκετά καλή
- Jimmy (8/5): - Good location, close to the Ski Center. Good value for money.
- Cheryl (8/5): good hotel with good facilities - Stayed for one night in June (so not in winter season!). Hotel was very well presented and in a great location with good views. Staff very friendly and welcoming. Within the price included, breakfast, evening meal, access to sauna etc which was added bonus. The only negative, was that the room did not have air conditioning, but that will not be a problem for most visitors as they will come during winter!
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