The Syntopia Hotel

Location: Palea EO Rethimnou Irakliou, Adelianos Kampos, Rethymno, Crete, 74100, Rethymno, GR

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Meeting rooms
• Full-service spa
• Fitness facilities
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Outdoor pool - seasonal
• Elevator
• Fitness facilities
• Snorkeling nearby
• Safe-deposit box at front desk
• Full-service spa
• Meeting rooms
• Pool umbrellas
• Snack bar/deli
• Pool sun loungers
• Banquet hall
• Wheelchair-accessible public washroom
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Wheelchair-accessible on-site restaurant
• Well-lit path to entrance

Rooms Available

• Suite

  1 Queen Bed and 1 Twin Sofa Bed

  441-sq-foot room, balcony/patio with pool views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, minibar (stocked with some free items), electric kettle, and room service (limited hours)

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Jungle Suite (Jacuzzi)

  1 King Bed and 1 Twin Sofa Bed

  Features a private balcony/patio

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap

• Suite with Jacuzzi

  1 King Bed and 1 Twin Sofa Bed

  Features a private balcony/patio

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap

• Double Room

  1 Queen Bed

  215-sq-foot room with a balcony/patio

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap

• Double Room, Balcony, Pool View

  1 Queen Bed

  215-sq-foot room with a balcony

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap

• Superior Room, Sea View (Jacuzzi)

  1 Queen Bed and 1 Twin Sofa Bed

  301-sq-foot room, balcony/patio with sea views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, minibar (stocked with some free items), electric kettle, and room service (limited hours)

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Double Room, Balcony, Sea View

  1 Queen Bed

  215-sq-foot room with a balcony

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap

• Superior Room, Balcony, Sea View

  1 Queen Bed and 1 Twin Sofa Bed

  269-sq-foot room, balcony with sea views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, minibar (stocked with some free items), electric kettle, and room service (limited hours)

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• 83omarb (10/5): A design-led, adults-only escape in Crete - From the moment we arrived, it was clear Syntopia isn’t trying to shout for attention — and that’s exactly its strength. Arriving by rental car, the entrance is discreetly tucked away on a side street (easy to miss if you’re not paying attention), and while there’s no dedicated hotel parking, we always found a spot in the quiet backstreets behind the hotel. A small trade-off for what follows. The entrance immediately sets the tone: tasteful, serene, and quietly exclusive. Water features, space, and a calm flow guide you into a lobby that feels more like a design retreat than a hotel reception. The adults-only concept truly comes alive here — elevated further by music that’s curated, not generic. A DJ gently shapes the atmosphere throughout the day with tracks that would feel right at home in Ibiza’s most refined adults-only hotels. We stayed in a Superior Sea View with Jacuzzi, and expectations were high — they were met effortlessly. The room: hard to leave (we tried) The room was spacious and beautifully finished, with local wood integrated into the design, giving it warmth without losing its contemporary edge. And then there’s the terrace… expansive, private, and genuinely seductive. One of those spaces where plans get cancelled because the room itself becomes the destination. Views, with context Sea-facing rooms are key here. You’ll get lovely views, especially from higher floors, but it’s worth noting there’s a busy road between the hotel and the sea, and another large hotel across it partially blocks the view. From the top floor, it’s a non-issue. Rooms facing the back enjoy more countryside views, but they don’t quite deliver the same sense of beauty and exclusivity that defines the rest of the experience. Service that feels human, not scripted Service at Syntopia is exceptional — attentive, proactive, and never intrusive. A standout moment: they quietly realised it was my birthday and, without prompting, sent a complimentary bottle of wine and an incredible cake straight to our room that evening. Thoughtful, personal, and perfectly timed. From reception to the kitchen, pool team to bartenders — everyone felt genuinely engaged and proud of where they work. That energy is contagious. All-inclusive, redefined This was our first all-inclusive stay, and honestly? We were converted. The food was consistently excellent, with clear labelling for gluten-free, lactose-free, and other dietary needs (one small labelling slip, quickly resolved). The wine and drinks selection was generous and well-chosen — not the usual “all-inclusive compromise.” I’m not vegan, but the quality, variety, and flavour made it incredibly easy to eat plant-based if you wanted to. Pools, wellness & movement There are three outdoor pools, each with its own distinct mood: One by reception and the restaurant, soundtracked by the DJ One heated pool, tucked away and calm And the rooftop pool and bar — effortlessly stylish, beautifully designed, and with a vibe that’s simply on another level We lived up there. The onsite gym deserves a special mention. It’s small but carefully designed, with everything you actually need for a solid workout. Slots are booked in advance and capped at four people at any given time, which keeps the space calm, uncrowded, and very much in line with Syntopia’s adults-only, considered approach. Add to that daily curated events — outdoor cinema, live music, and more — all executed with quality and intention rather than volume. Their Instagram posts the event of the day, and it’s genuinely worth checking. Final thoughts Syntopia is for travellers who value design, atmosphere, music, and subtle luxury. It’s not loud. It’s not flashy. It’s confident, calm, and beautifully curated. If you’re looking for an adults-only escape that feels closer to a design hotel in Ibiza than a traditional Cretan resort — this one absolutely delivers.
• P8842VKkristinam (10/5): Amazing place - Our stay at this hotel was truly wonderful. From the very first moment, we were greeted by exceptionally friendly and attentive staff – honestly, some of the friendliest we have ever encountered. They made sure every part of our stay was smooth, comfortable, and enjoyable. The room was immaculate, stylish, and cozy, with every detail thoughtfully considered. We also loved the calm atmosphere and the overall cleanliness throughout the hotel. The food and drinks were an absolute highlight.Every meal we tried was amazing. The international drinks, fantastic cocktails, and beautifully presented dishes made the experience even more memorable. I highly recommend this hotel to anyone looking for quality, comfort, amazing food, and outstanding service. We will definitely return! 🌟
• cliffordh732 (8/5): Honest & Truthful Review - Hotel; Astectically very nice, a good feeling to the place with a relaxing boutique / boughie style; good vibe with music being played it was almost hypnotic at times / amazing smell in the hotel. ( on arrival we received No arrival drink as advertised, minor issue !! ) Rooms; Some rooms are small and some face onto a road at the back of the hotel, some people said the road was noisy but it was ok with us. Rooms facing the main pool are good. Upgrade if you have an issue, we tried but none available. Food; Only a Buffett Restaurant ??!! Breakfast; Selection ok / Lunch; Selection ok / Dinner; Selection ok. Our Main issue was the food was never HOT at best is was warm for ALL sittings. Breakfast got busy around 8;30 to 9am, struggle to get a seat. Canteen; Provided good snacks and very good service. Pools; 3 x Pools ( Main Pool , Catch Pool, Rooftop Pool ) Main Pool; Sunbeds over the pool get taken before 6am, noise from the road at the opposite end of the pool from the restaurant. Sun only gets on the side opposite to the bar. Rooftop Pool; on the 3rd floor opens at 10:30am , que to get up there on the stairs from just after 9am !!! Catch Pool; Very enclosed , again you need to be up early if you want a sunbed. Hotel needs to police the sunbed situation better ??? people placing towels on sunbeds before 6am them coming back to them at 10am ??? Beach; Beach is a 5 minute walk away along the road on the opposite side to the hotel. Sunbeds at Roulis Beach are 15 euros for 2 sunbeds ( give you 2 small water as well ). Beach is nice, you will need sea shoes to enter the sea. Lunch Box from the hotel is pathetic , we threw ours in the bin, eat at Roulis Bar it is ok and reasonable. Bars & Drinks; Main bar at main pool, Rooftop Bar, Catch pool Bar; Drinks on the All Inclusive package are ok and service is good. Some Branded Drinks and Wines were extra. Spa; We did not use. Hidden Extra's include; Safety Deposit Box in your room is chargeable at 3 Euros a Day. Roulis Beach is 15 Euros for 2 sunbeds per day. Late check is charged at 25 Euros per Hour. Staff are on the whole gave a very good service; Special mention to; Ioanna from Guest Relations / Athanasia & Christina in the restaurant. At this current time we would not return to the hotel due to minor issues which need addressing ( Extra charges , Food being warm at best in the Restaurant and the Sunbed issues at All pools ).
• lesleylB8923IS (10/5): The Most Beautiful Bohemian-Style Hotel. A Perfect Stay! - The Syntopia is without doubt one of the most beautiful and stylish hotels we’ve ever stayed in. The décor is stunning, a chic bohemian style that feels both luxurious and relaxed, appealing to all ages. Everywhere you look, the design has been so tastefully thought out, creating a calm and inviting atmosphere. The food was exceptional, beautifully presented buffets for breakfast, lunch, and dinner with a wide variety of choices to suit vegans and meat eaters. We stayed all-inclusive and there was always plenty of choice and high quality in every meal. The staff were outstanding, polite, friendly, and always willing to go above and beyond to make your stay special. Our room was spotless, stylish, and well maintained with fresh bedding, towels, and toiletries provided daily. We upgraded to a pool view suite which had everything we needed and more, highly recommend! There’s even a lovely on-site shop selling unique clothing, gifts, and the hotel’s signature scent, which you can smell throughout the property, such a nice touch. If there’s one small negative it’s that (as with many hotels) you need to be up early to secure a sun bed around one of the three pools if you don’t want to be in a shaded area. Other than that, everything was perfect. A truly enjoyable and memorable stay. Thank you.
• 23Fede81 (10/5): Amazing. Simply amazing. - The staff made our holiday. All of them, from the reception to the cleaning staff, bars and kitchen. They are so kind and work so hard! They are there every day always with a smile! The Food is unbelievable, fresh and different every day and for everyone. Please do not listen to people who write “oh the food was not great etc” because trust me, the only people who were saying that were eating only French fries and ham and cheese sandwich because that is what they are used to. So thank you for giving us one of the best holiday❤️
• katielI8191CA (2/5): Very underwhelmed. Poor experience - As we entered the hotel, the extremely loud music was overwhelming, making it impossible to relax. We checked in, but the receptionist's welcome was hindered by the noise, forcing us to ask to move to a quieter area. This wasn't a warm welcome at all. Furthermore, there was no warm food available for late check-ins, and the 'snacks' in our room consisted of processed meat, olives, cheese, and bread. The fridge wasn't cold, and there was no mini-bar. Our room was also plagued by a constant dripping noise from the toilet and a leaking shower. The all-inclusive package had limited drink options, with weak spirits and overly sweet syrups, and the food choice was poor, repetitive, and salty. The service was subpar, with staff seemingly miserable and unattentive. The hotel's sunbed situation was also inadequate, with most beds in the shade and people reserving them as early as 6 am. The cleaners entered our room without knocking multiple times, and we felt unwelcome and disappointed throughout our stay. If you value good food and a friendly atmosphere, I'd recommend looking elsewhere. However, if you're not particular, you might be okay. Our experience at Stella Island in April 2025, a 5-star hotel, was vastly superior, and I'd strongly advise spending a bit more to stay there instead.
• waynebI675UP (8/5): All Inclusive 10 Night Stay - The Syntopia Hotel – We stayed at the hotel from 6th Oct to the 16th Oct (10 Night) On an all-inclusive basis (Booked with Jet2) On arrival which was Approx midnight on the 6th of October. We were dropped off on the Main Road / strip we walked a short distance down a side street to get to the hotel as the Main Entrance was not situated on the main road. On first impression the entrance way was nice bright modern and welcoming with a pleasant aroma (We later discovered this was a signature scent created specifically for the hotel and was used throughout) There were items in the gift store with the same scent, which we brought home a reed diffuser. We where greeted by the Receptionist who got us checked in, we were provided with our key cards, wrist bands and a map of the hotel and was instructed to download an app to our phones to allow us to access the WIFI which is now the norm for the EU ( which is a percentage of the room price per night) we where shown to our room. The receptionist accompanied us to our room brining our bags up for us. There was also a small plate of food provided in our room due to the late check in time. On first inspection of our room which was a Suite which we had requested which was an open plan room with doble balcony, we were overlooking a busy side road and due to traffic noise had the doors closed most of the time. The room was bright, modern and generally clean with the toilet and shower cubicle directly opening out onto the room, The only downside I could see to the room was there appeared to be very little storage for a 10 night stay only 10 hangers for 2 people for a 10-night stay and only 4 small draws in the cupboard. There was no bedside storage only 2 small stool like tables. With no draws. Another downside where the amount of lights in the room all lighting was provided my mood lighting and there where various switches around the room all turned off when the card is removed, however if retiring for the night we often found ourselves having to walk round the entire room to switch of switches, if may have been nice to have a central panel to allow you to turn off lights from one place. Food overall was of good quality breakfast and lunch was on a first come basis but lunch needed to be booked via an app which we had to download when checking in. And there was a lunch hut where snacks could be got during the day, also for excursions we where able to order a lunch basket to take out with us but needed to be ordered the night before. Amenities although there were 3 pools on site, we often found out that due to the number of beds on offer as opposed to single sun loungers these where often snatched up early and the main was more often or not already in shade. We would like to thank one member of staff in particular Chrysa on the reception desk, she initially helped us with the hiring of a car but was also very helpful in showing us and recommending places to visit. She would check in each morning for a catch up to see how we were and how are visit was going. Overall, the stay was very good and our first visit to Crete although other than the few things I had mentioned would definitely visit again.
• 165lilyg (10/5): A stunning stay - My husband and I came here for our honeymoon and it was brilliant, if you are after a week all inclusive to relax in the sun, eat and drink it is the perfect place! We had a pool facing room which was nice, we were worried about it being too small but it was absolutely fine. The food and drinks at the hotel are great, we love our food and it was all really good quality and very nice, not too repetitive. The 3 pools are all really nice, the staff even come round and take your drink orders while you're sun bathing! If you want to sit on one of the cabana style sunbeds you do unfortunately need to get up early to secure one, otherwise there was always sunbeds available but not always in the sun. The hotel decor is stunning and it is spotlessly clean. There are shops and restaurants nearby which you can walk to, we got the bus into the old town a few times which is an absolute must! It is so beautiful and lovely to walk around especially at night time. The evening entertainment is really good but not very lively. We didn't get any little extras for being on our honeymoon like you do at other hotels which was a bit of a shame but we didn't mind. The only minor negatives we had is that the lighting in the room was very dark (you can hardly see what you're doing in the shower!) and that the spa team come round the pools to try and get you to book in with them, and they can be a bit pushy. Apart from that it is perfect and the staff are lovely and very friendly. There's also lots of places nearby to rent a car which we did one day to go exploring. We would definitely come back here and loved our stay!
• Elke (8/5): - 4/5 Fijne vakantie week gehad in dit hotel. Mooie moderne accommodaties, gratis parkeren in de omliggende straten. Eten in buffetvorm, telkens zeer lekker. De All Inclusive had wel zijn beperkingen, wat jammer is als het hotel het aanbiedt als een All In
• 748ksenijam (10/5): Every treatment was delivered with great care and attention to detail, and the service exceeded my expectations. - The spa was absolutely wonderful, offering a truly relaxing and rejuvenating experience from start to finish. The staff were exceptionally friendly, professional, and attentive, making me feel comfortable and welcomed the moment I arrived. The atmosphere was calm, clean, and beautifully designed, creating the perfect environment for rest and renewal.
• Luzia (10/5): - Alles perfekt, wir würden sofort wieder kommen!
• E3726YEsophiel (10/5): Amazing spa - Incredibly relaxing spa experience. Very professional and a great range of services. Would definitely recommend to all
• 133mikeyw (10/5): Top notch - Fantastic all round service, very friendly & welcoming, food is on another level, spa treatment was amazing great reception & facilities, will be back again, A*
• staceyrZ5088MG (10/5): Fantastic hotel! - Absolutely fantastic hotel stayed in the suit with hot tub on the balcony it was stunning, highly recommend! couldn’t fult anything with this hotel and staff are very pleasant and friendly, the spa and massage treatment is a must.. the whole vibe of this hotel is exceptional.. will 100% be coming back again.
• katarzynakP1952KZ (10/5): An Exceptional Relaxation Experience at The Syntopia Spa - During our stay at The Syntopia hotel, we decided to take advantage of the spa offer, driven by curiosity and the desire to experience something extraordinary. And after just a few moments, we knew it was going to be an unforgettable experience. We were warmly greeted by Katerina, the exceptional spa manager, whose passion, and expertise were evident as she detailed the available treatments and guided us through the facilities. Her energy, enthusiasm and dedication create an amazing atmosphere – it is remarkable that she is the heart and soul of this place. We chose the Divine Duet package an extensive three-hour couples' ritual that combines a hammam session, steam bath, traditional Cretan massage, and facial treatment. The experience took place in an intimate space, enhanced by the subtle fragrances of essential oils and relaxing music, creating an atmosphere of deep relaxation. The masseuses were exceptional – professional, attentive, and incredibly intuitive. Their ability to tailor techniques and pressure to our individual needs, focusing on areas requiring particular attention, was amazing. Thanks to them, we felt completely relaxed, as if all stress and tension had disappeared The spa's commitment to using premium, natural cosmetics further elevated the experience. These products, gentle on the skin, aromatic, perfectly enhanced the treatments. This three-hour journey of happiness and harmony allowed us to fully relax and enjoy the moment together. We can confidently affirm that this was the most exceptional relaxation experience we have ever encountered.
• stephaniefI5139NV (10/5): 5* hotel & service - I’m not one to usually leave a review but this hotel is incredible! The staff are so friendly and the service is perfect including taking orders for drinks all day by the pools! Huge list of cocktails not just the usual standard all inclusive ones. The food in the restaurant is also really good and varied. By far the nicest and prettiest hotels I’ve ever stayed in would recommend.
• benedictev478 (10/5): Go. To. The. Spa! - Amazing spa, I’ve never fallen asleep during a massage. The staff is kind and caring and their hands are magical! The hotel is wonderful and the spa is nothing like I ever experienced!
• Alexander Markus (10/5): - Empfehlenswert
• Coastal799220 (6/5): Beautiful place but wouldn’t stay again. - The hotel is stunning, beautiful decor and the staff are the loviest people. We booked a jungle suite as a treat but there is some major let downs. All jungle suits receive no sun to enjoy the sunbeds because of where they are situated. Great if you like the shade but it would have been nice to lay out in privacy and enjoy the garden of the suite. What made this worse is there are a limited amount of sunbeds by the pool that get the sun. One side is shade all day. We realised quickly that unless you’re up at 6:30am to get out there and reserve a sun bed in the sun, you won’t get one. The hotel aesthetic is to promote relaxation, but you can’t even get a lay in unless you want to sit in the shade all day. Also, we got a note saying we can’t reserve a bed with towels. People are actually laying on the beds as early as 6:30 in hoodies and blankets to secure them for the day.It’s crazy! The staff need to look at this and operate with a sun bed attendant at a more reasonable time. It’s really let down our experience. The roof top bar has a smaller pool, that opens at 10:30. This is much better managed. I do want to highlight how great the staff are here, so friendly and personable. Food was also great and had a lovely varied selection each day. Entertainment by the pool was also really nice after dinner enjoyed with a cocktail.
• sharronm13 (10/5): Fabulous experience at this great hotel - We had an incredible time at the hotel, the staff are extremely helpful and go over and above willing to do anything to give you the best experience. The facilities at the hotel are everything you need, 3 pools with bars, snack bar and the food availability is excellent. In a good location very near to the beach. You can get a local bus to take you into the Old Town which is well worth a visit. Very clean hotel, it was good to see that the food temperature and pool cleanliness were checked regularly. If you want a peaceful holiday for over 18's this hotel is well recommended. 2 Restaurant staff Christina and Maria deserve to be recognised for their excellent service that they gave to us and other guests in the hotel.
• scottnQ6167QS (10/5): Amazing Relaxed Experience - My partner and I have just returned home from the most brilliant holiday at the Syntopia hotel. The staff were all so helpful and friendly. We were treated like royalty from the minute we arrived. Hotel itself was immaculate. The food was fantastic with a great selection and we would highly recommend a massage at the spa. We feel like different people after our stay. Thank you!
• cassieleighrae (10/5): A little slice of heaven - The Syntopia is an exceptional hotel and to prove that we booked next years visit the day we left. The hotel is stunning. First and foremost it is highly aesthetic and ‘instagrammable’. It has a a meticulously considered decor throughout, neutral soft warm theming and interesting artwork. The hotel itself is easy to navigate in terms of floor plan and I didn’t feel I overlapped with any other guests intrusively. It is relatively accessible featuring ramps and enclosed walls/railings for disabled users. The hotel has an app which they give you a QR code and once you log in almost everything is at your disposable from booking the restaurant to requesting maintenance help. The WhatsApp chat for assistance is manned very well and they responded within minutes each time. The WiFi was a bit patchy in places but not to a degree that it caused any issue. The staff are incredible. They are like a well run hive of bees which manage to achieve all designated assignments. We didn’t find them overbearing or inattentive at any stage, if anything they could be considered over enthusiastic. Special mention to Maria at the restaurant, what a lovely soul, Fotina, Xena and Sofia who we looked forward to seeing and chatting to every night and resident mixologist Lefteris who was the very heart of Syntopia for us, being warm, inviting and great at his job. The hotel food is a buffet and whilst there is a degree of repetition as with any buffet there is conscious effort everyday to rotate dishes, always with traditional food selections which we loved (and bland foods for the fussy eaters). We ate at the restaurant morning, afternoon and evening and as foodies, were highly satisfied. The salad selection was the best I’ve ever had and the live fresh grill was seasoned great and tasty. The drink menu, whilst not everything is available as part of the all inclusive package, is great. The premium items which are above the package are hardly considered expensive, I’d spend triple the amount in London or any city. The daytime sports frozen cocktails which are perfect for the heat and most of the other cocktails are available till after 5.30. I’d like to see the drinks offered till midnight in an ideal world and a bottle of sparkling wine in the fridge alongside the beers they offer in the rooms. Lefteris makes the best cocktails I’ve ever tasted and I’ll stand on that hill. We stayed in one of the jungle rooms as we were aware that we personally have issues with small spaces and some of the other rooms have been noted to be small and it was gorgeous. It was spacious, had plenty of accommodation for luggage and things, was styled beautifully and a gorgeous garden space. The whirlpool/Jacuzzi was a delight to have and the beds outside were super comfortable. I do wish we got some sun on the garden beds in our room at 702 but it wasn’t meant to be. You can’t change the sun! The additional pricing for the jungle room was reasonable and appropriate. The pools themselves are stunning. There are a few “sweet” spots that you’d need to be up early to get, mainly around the main pool, but there is always space if you get up later or want to attend in the afternoon. The pool maintenance is amazing with a great attention to the pools and they are so kind and enthusiastic. The sunbeds are comfortable and a great variety of sun to shade. Lots of comfortable seating and enough space for everyone to swim! I’d love to see a ramp to the main bar in the future or a poolside bar somewhere in the long run but otherwise, I was so happy! The music they play is a bit repetitive and could use widening but I enjoyed it. The traffic noise from The Catch pool can be loud but that’s locational and cannot be helped. If it’s a bother the other pools have significantly less settings noise. Finally the spa is great and again, super reasonable prices. We had a full body massage as a couple and it’s lovely. Staff attentive and considerate of my recent surgery, variety of pressures and the Hammam and the sauna are well maintained. The manager does walk around upselling the Spa but is polite and considerate and I enjoyed her enthusiastic and interest as well as deep knowledge (authentically suggesting relevant options personally) of the craft. I absolutely cannot wait to come back next year, see you in September Syntopia!
• Muhammed Ertugrul (8/5): - Bis auf das Essen
• danhW6008BF (10/5): Spa! - Just had a treatment at the spa here at The Syntopia, was one of the best treatments I’ve had, would highly recommend to anyone wanting to feel relaxed!
• Jens (10/5): - Unser Aufenthalt im The Syntopia auf Kreta war schlichtweg ein Traum. Dieses Hotel nur für Erwachsene ist eine wahre Oase der Ruhe und des Stils und hat unsere Erwartungen in jeder Hinsicht übertroffen. Schon beim Betreten der Lobby wird man von dem entspannten und gleichzeitig unglaublich schicken Boho-Ambiente verzaubert, das sich durch die gesamte Anlage zieht. Herausragende Gastronomie und exzellenter Service Besonders hervorzuheben ist die Gastronomie. Das All-Inclusive-Angebot war von außergewöhnlicher Qualität und Vielfalt. Die Buffets im Hauptrestaurant waren jeden Tag ein kulinarisches Highlight mit einer riesigen Auswahl an frischen, lokalen und internationalen Speisen. Alles war wunderschön angerichtet und schmeckte fantastisch. Auch die Cocktails an den diversen Bars waren kreativ, hochwertig und immer perfekt gemixt. Das gesamte Personal verdient ein riesiges Lob. Vom Empfang über die Kellner bis hin zum Reinigungspersonal waren alle Mitarbeiter ausnahmslos freundlich, aufmerksam und stets bemüht, den Gästen einen unvergesslichen Aufenthalt zu bereiten. Man fühlt sich hier wirklich als willkommener Gast. Stilvolles Ambiente und perfekte Erholung Die Poolbereiche sind das Herzstück des Hotels und laden mit ihren bequemen Liegen, Daybeds und dem stilvollen Design zum Verweilen ein. Trotz der Größe des Hotels fand sich immer ein ruhiges Plätzchen zum Entspannen
• Leon Nicolas (10/5): - Entspanntes Adult-only Hotel auf sehr hohem Niveau. Gutes All-Incl Angebot, super Essen mit viel Auswahl, tip-top sauber, schöne Pools mit super Liegeplätzen und dazu ist das Personal wirklick herzlich und professionell. Von Anfang bis Ende ein traumhafter Aufenthalt. Wir werden Syntopia vermissen.
• rikke (8/5): - Dejligt fredeligt og luksus omgivelser
• Mathilde (8/5): Good vibe and friendly staff but small rooms - Nice hotel with a good vibe and friendly staff. The rooms were a bit small and had an intense smell of perfume from the hallway due to an air freshener machine. No good restaurants nearby, you will need to go to Rethymno.
• Susanah Ayomipo (10/5): - Amazing staff, amazing hotel and beautiful country
• victoriahA6907OU (10/5): Excellent hotel for a chilled out relaxing holiday - We have just returned from a week holiday at the Syntopia. We had booked a suite that overlooked the pool (room 222). The room was spacious, modern, clean and well equipped. The shower was particularly very good for a Greek island hotel , big and high pressure. The entire hotel is very modern and clean, we loved the decor as it was to our style. All of the staff were very friendly and attentive. The reception staff were excellent and happy yo help. We downloaded the app which was really handy as able to booked dinner reservations, view entertainment and request room services. It also has a chat with reception feature that takes you to what’s app, we used a couple of times and the staff were super responsive. The food was of good quality and there was plenty of it , albeit most dishes remained similar/same each evening such as salads and pastas with about 6 options different each evening. As others have mentioned, people were getting up very early to reserve sunbeds by putting towels on and leaving. The staff were trying to keep on top of it and we did see one couples towels get evicted one morning! We were up early to get a good spot and then stayed on the bed. We also made use of the spa facilities and had a couple of massages each. The staff (one lady, one man, cannot remember their names) but they were very knowledgeable and spent a while chatting to us about wellbeing and how to continue treatment at home. The treatments were excellent. The spa itself is big, stylish and really well kept. The hotel has a signature scent, you can even buy the home scents from the little shop so you can be reminded of your holidays when home, which of course we did!
• Bastian (10/5): - Wir fanden das Hotel super. Hatten nur mit Frühstück gebucht und dann tageweise All-In dazu genommen, wenn wir den ganzen Tag im Hotel waren. Die gesamte Anlage is toll und sauber. Das Personal auch super nett. Wir hatten nichts auszusetzen, es war ein toller Urlaub. Kleiner Wermutstropfen ist vielleicht, dass Liegen mit Handtüchern belegen am Pool. Es wurden zwar Zettel auf die Plätze gelegt, dass das nicht gewünscht ist und diese entfernt werden. Das Entfernen hab ich aber nie gesehen. Aber das hat nicht wirklich gestört, man passt sich eben an.
• Bent (10/5): - 10/10!!
• BuddugMair15 (10/5): Anti Stress Massage - Lola was perfect with my anti stress massage. Was here celebrating my birthday and booked in for a massage. Lola was very professional and courteous throughout the appointment, checking that the pressure was fine throughout.
• R7220WHcolinj (10/5): Back massage - It was a very welcoming and calm enviroment, the staff were very pleasant and Ioannir gave the best back massage ever, would thoroughly recommend!
• martinfN935VX (10/5): Relaxing - A very nice experience! Beautiful rooms, nice pools, great bar and eating venues. The spa was amazing and the staff is very nice.
• 302josefinen (10/5): Wonderful hotel and spa - We had a wonderful experience at the spa and the hotel. At the spa we had the couples treatment that was both relaxing and professional.
• Fearless60226062406 (10/5): Best vacay of my life - Our stay at The Syntopia Hotel in Rethymnon was absolutely amazing. Everything about the hotel was top-notch, it truly exceeded our expectations. The atmosphere is stunning, modern, stylish and super relaxing. The whole place has a calm, boho-chic vibe that immediately puts you at ease. It’s the perfect spot to unwind and enjoy. The food was incredibly delicious, fresh, flavorful and with a great variety. Every meal was a treat and you can really tell they care about quality. What really made the stay extra special was the friendly and welcoming staff. Everyone was so helpful and kind, always ready with a smile and willing to assist with anything we needed. If you're looking for a place to relax, enjoy great food and be surrounded by beautiful design and warm people, Syntopia is the perfect choice. We absolutely loved it and would return in a heartbeat. We are so sad to leave. Much love ❤️
• a_s_hopkins (10/5): Excellent spa experience and stay at this hotel - Excellent experience at the spa, Ioannis was incredibly knowledgable and helpful. I received 2 quality massages from him, he knew his craft inside out and diagnosed an imbalance in my back which I was already aware of but gave two great massages to help with it. Highly recommend the hotel - very comfortable, great food and the service from staff is brilliant. We very much enjoyed our stay here
• Christopher (10/5): Great hotel in Rethymno - Lovely hotel in Rethymno. The service was good and very helpful. There was plenty of options for food and drink in the all-inclusive package, I'd highly recommend. They had some entertainment on at 9pm pretty much every day but there wasn't much else other than that. We stayed in the suite and it was wonderful for a couple's one week holiday. It's only five minutes to the beach which was nice an easy.
• 127zuzad (10/5): Amazing stay - We are staying in Syntopia hotel by Orion for one week. Four days have passed and I can already tell that this hotel is a very special place. It’s beautifully designed, filled with earthy, warm interior elements. It all works well together with Cretan surroundings and warm temperature outside. Food is also very tasty, same as drinks (loved the strawberry margarita!). But mostly I’d love to thank and recommend all the SPA staff. The SPA Manager is the loveliest and most helpful person I’ve met. She is very competent, loving and gives all her best to make sure your experience is perfect. We would love to thank Giannij and LoLa for amazing time and care- one of the most relaxing experiences ever. All together I’d highly recommend this place.
• 835juler (10/5): Great experience - Very relaxing experience. Friendly staff. Very professional treatment with great quality. Would highly recommend booking an appointment while you stay at the hotel.
• _I7727SN (10/5): Spa therapist - We booked a spa treatment with my friend. What an amazing experience! I have great back problem because of work and Ioannis (my therapist) was a great physical therapist, that could pinpoint every detail that caused pain + he gave me advice on how to become better when I returned home, a try professional. Thank you very much!
• Alexandralay (10/5): SpaSpaSpa - The spa is amazing the staff made us feel at ease, the theorist my partner had is a physical theorist and picked up on all my partners problems and advised further treatment! Can’t thank them enough! Massage was unbelievable.
• 406alanisv (10/5): Aegeo spas - Very friendly personnel. The private area, sauna, haman and massage rooms are nice and clean. Had a very nice time and would definitely recommend
• T7110EHemmab (10/5): A great experience - All the People are very friendly! We loved to visit the spa. When we’re coming to crete again, we would love to stay here!!
• m_ok9 (10/5): Relax & Spa - Fabulous Spa day! The hotel is very chilled and relaxing - nothing is too much trouble, smile on the face, great service.
• 633liamr (10/5): Custom Treatment - The Spa was brilliant, just the relaxation needed, was tailored to exactly how I like it. The atmosphere was relaxing and the steam room before was a really nice touch.
• charliehZ919TU (10/5): Spa - The spa was amazing - had the cretan massage and was absolutely divine. Katerina was so kind, helpful and guided us through all the possible treatments
• Fearless08283957226 (10/5): Spa - 5/5. A beautiful hotel and spa. All of the staff are extremely attentive. Highly recommend the spa, they offer multiple different treatments and they are all explained throughly to you. Katerina the spa manager is so so lovely and helpful!
• lauradO4869GV (10/5): Spa and hotel - Great hotel. Friendly staff, nice pools and comfertable beds at the pools. We also went for a massage and it was very relaxing and nice! We would like to come back someday
• V8230FQnicoles (10/5): Perfect holiday ☀️ - We have just finished our stay at the syntopia and have had the best holiday! We have stayed at many other all inclusives and none compare to this one. The staff go above and beyond and always are happy help with everything. The food is fantastic my partner who normally really struggles with finding things to eat at an all inclusive, has had no issues here. Same goes with the drinks variety and quality are both great. The rooms are also great, very spacious in which we stayed in the inland double room and heard absolutely no noise from the road outside. Only issue we had was the lighting it is dark in the rooms and could be improved with brighter lights/lamps however this was really the only issue we had. The cabanas round the main pool are normally gone by 8am so if you want a good choice you do have to be up early, however there is plenty of normal sun beds to pick from. Overall we had the most amazing time and cannot wait to come back!
• I4161FBkellya (10/5): such an amazing place to stay - We Booked and stayed at the Syntopia Hotel for our honeymoon and first wedding anniversary. The moment we walked in, just wow. We arrived at the hotel at 4am due to a very late flight and they went above and beyond making sure we had some snacks in the fridge in case we were hungry. The rooms are lovely, we stayed in a Double room with pool view. Bed was a little on the firm side but that's just personal preference. Rooms were cleaned each day and fresh towels provided. Towels for the pool are also provided and you can change these every 2 days. The pools are also lovely and plenty of sunbeds to go around, although the over the pool beds around the main pool where always taken by the time we got up at 8:30 (wasn't setting alarm just for a sunbed when we had no kids to be up for) The staff that work around the pool are just incredible and so hard working, nothing was ever too much trouble and you are never without a drink. We spent most of our time at the main pool, but did venture to the 'catch' pool and that was also a very nice chilled area. the only reason we stayed at the main pool was there was a bit more of a breeze in the 34 degree heat. The pool areas are also very clean and very tidy. The food was just stunning, some things like most all inclusive could of been warmer but that was few and far between and pretty much everything was a good temperature. There was plenty of variety for all tastes. I have to be careful with how much dairy i have, everything was well labelled for those with allergies/intolerances and again there was plenty of choice, including the puddings. We chose to have dinner one night at the beach restaurant 'Roulis' the menu is pretty extensive with generous food portions and we very much enjoyed the food there so recommend a visit. The entertainment in the evenings is pretty spot on and gives a nice chilled vibe. The sunsets from the Ano rooftop bar are just amazing. We had such an amazing week at the syntopia, and made our honeymoon just perfect. A huge thank you to all the staff, you are all amazing!
• Theohaslam98 (10/5): Syntopia Spa Experience - We enjoyed an amazing couples massage in the Syntopia spa. From start to finish it was an extremely relaxing and enjoyable experience! I would recommend people who come to the hotel to book an appointment.
• 409steviea (10/5): Best stay in Crete - The bed is super comfortable and all the facilities are to the highest standard. In particular the staff in the spa and beauty room are so friendly and kind. Would recommend this hotel to anyone!
• 643millief (10/5): Would recommend this hotel to anyone! - The staff were very friendly and prompt when you needed something, all inclusive is very worth the money and you get lots of different drinks included, the pools and bars were amazing and clean the rooms were also very clean spacious and always on top when you asked for rooms to be cleaned, the food was great!
• 21morganam (10/5): Experience at the Spa - I got the recommended Anti-Stress massage. The whole experience in the Spa, including the hamam and sauna, was very relaxing, the atmosphere and the staff was very nice and calm. Beforehand we got an extensive consultation and personalized recommendations. 10/10 would visit again ☺️
• Daniela (10/5): - Tolles Hotel – sehr sauber, freundliches und hilfsbereites Personal (vielen Dank an Daniela und Dora!). Das Buffet bietet eine gute Auswahl. Einzig das Licht im Bad könnte etwas heller sein. Wir kommen gerne wieder!
• Jessika (10/5): - Bel hôtel, le personnel est courtois la nourriture est délicieuse . Je recommande fortement
• 806jemmaw (6/5): Fake advertising - NOPE. Photos show gorge fruit salad on a platter by pool, relaxtion, entertainment. Start off with food. No gluten free options even when i bought it up there were like two dishes. When my husband went to pool bar for the “advertised fruit salad” it was in a plastic pot the cheapy tiny chunks, food was cold, nothing exciting. Cocktails were cheapy and crap. I complained and got called into the back room after being in the pool for a “meeting” it was like i was a child being told off had a right go at me and all the did was give me a fruit platter like the one in the photo! All there was were influencers taking photos all day. Spa music all day then the evening entertainment was someone coming in and playjng bongos the same music you listened to all day. Friday was wine tasting it was just a table pulled up by the buffet as you walk in by the queue, there was a pool round the corner they could have done it at the bar there. Saturday night was a movie that no one had heard of in german and then another movie night on sunday. We were sooo bored and it’s so far away from the town we did end up walking.
• J2481IWcg (2/5): Disappointing - Hotel online looks amazing but experience was far from it. Food was terrible - from undercooked meat, cold food and lack of variety - we ended up missing breakfast and ate out at local restaurants most days. Cocktails are way too sweet and borderline undrinkable. The water offered at meal times smells and tastes like sewage There was professional photography of some sort going on with a drone flying over the rooftop pool for hours whilst guests tried to relax with no prior warning to check if guests had been comfortable with the situation . Additional daily charge to use the room safe is a first. Not sure if it is because we stayed at the end of the season but it just wasn’t what you expect from a 4 star hotel. I’ve stayed at other hotels in crete which are not too much difference in price but are far better. Tried to report to TUI but when they called to follow up they said they couldn’t take this further as nobody else complained but looking at trip advisor other people who stayed around the same time have similar experiences.
• ajay139 (10/5): The best all-inclusive experience I’ve had! - Absolutely loved my stay here in May 2024 – hands down, the best all-inclusive experience I’ve had! From the moment I walked in, I felt like I’d stepped into a little oasis of calm and style. The décor is stunning, with natural materials and lush plants everywhere, which gives the whole place this earthy, relaxing vibe. It’s so well thought out, and the attention to detail is clear in every corner. Even the rainy days didn’t put a damper on things; the indoor atmosphere was warm and welcoming, with plenty to do and enjoy. The staff were fantastic – super attentive and genuinely friendly. They went out of their way to make sure everything was perfect, from dining to any little requests. And let’s talk about the food! Every meal felt like a treat, with fresh ingredients, lots of flavour, and variety – definitely a step up from the usual all-inclusive fare. The music they played was perfect for the vibe, adding to the laid-back, classy atmosphere. I did have a couple of minor issues: the toilet flusher had a small hiccup, but maintenance handled it immediately, which I really appreciated. The only other slight drawback was the TV casting – it had delays and kept disconnecting, which was a bit frustrating. But honestly, with so much else to enjoy, this was easy to overlook. I’ve already been raving about this place to friends, and I know I’ll be back. It’s a place that’s all about quality, relaxation, and feeling a little spoiled. Counting down the days until I can return!
• 218mariew (4/5): Style Over Substance-We left early.. - I have stayed in many 'BoHo' hotels all over the med and a s a photographer I like a nice aesthetic. I had wanted to stay at this hotel for a while and chose it for our wedding anniversary. Arrival at the hotel is probably the least welcoming I have experienced. I went into reception and told them we were coming in with our cases and asked where we could park. The receptionist was completely lacklustre and no help was offered with bags. I realise this is a young persons hotel so maybe they just assume you can manage. We got the 'quiet' room we asked for but not without a sarcy comment /this hotel is between two highways'. The rooms was not quiet just quieter. On check we were told immediately we had to secure a dinner slot time as we would be reufused entry without a reservation and all tables would be gone.. not really gypset chilled vibe then? We were then told to download an app to do that-complicated and lengthy and def not needed after travelling. NB we had never stayed 'all inclusive' before just 5* Bed and breakfast or half board so dont know if this is a thing. We thought we would have a drink by the pool-NB all bars are by pools so only PLASTIC BEAKERS (even though all the tables had glass lanterns on them) for all drinks-sadly only frozen cocktails (felt like a child with a slushie), cheap prosecco or beer before 5.30 and slightly better cocktails are pay for not included. NB they cant make basic marguerites etc as they dont carry grapefruit spritz or juice! Crazy! Dinner was horrible, really horrible.. grumpy end of season cooks cooking small cuts of fish or meat and lots of cheapy serve yourself dry pasta and other care home/service station/school dinner type delights. I couldn't see any effort to provide Cretan food and was told by the reticent F&B manager that that is on 'theme nights'.... NB do not try and politely offer feedback on the nasty cocktails or food because they get kind of aggresive assertive and do not take 'criticism' (polite suggestion or questions). We cancelled our all inc and went just B&B the next day as it just wasnt worth the lacklustre experience. The hotel LOOKS like the cocktails and food would be amazing. The room is dark and the sick has a tap over it so you cant splash your face without knocing your nose or getting the wooden sink stand wet. The wood is rotting around it so obv its an issue. The main pool was dirty and has black mould when we stayed-possibly because it was end of season-the photos are not how it looks. You are also only allowed one beack towel for two days and bare in mind all the loungers are sponget and soaking wet. Nice. I really wanted to write a nice review but we couldn't stand it and checked out a day early at a cost of £300 to stay somewhere else for our last night. I tried to explain to the mananger why we were leaving early but he just didn't care. most staff were end of season weary and grump. If you normally stay at 3 star hotels or all inclusive 4 star you will probably love it if thats the food oyu are used to without wanting to sound grumpy. I wanted a romantic quality time there with atmsphere nice food and cocktails and a vibe. I was left wanting.
• katehZ3796XS (10/5): A perfect holiday! - This is a brilliant hotel, we visited in mid-October and had a great experience. We had a lovely room off the quiet side of the hotel, our room was compact, but if you fully unpack cases and push them to one side there is more than enough space. The showers are huge and excellent. Room service every day. Lots of mirrors and space to get ready, but it is dim lighting (if that’s important for you for applying makeup). The main pool is great, very clean, not heated so a bit cold in October but didn’t stop us on the hot days. The sun only hits one side of the pool so there is a scramble for the best day beds, I imagine in height of summer there is less of this. A second pool at the back of the hotel, again with its own bar and plenty of sunbeds. The rooftop pool and bar are lovely also. The best all-inclusive food that we have experienced, huge variety and all high quality. Lovely calm dining area with excellent drinks service. Full bar menu available during dining. Lots of options available at the three sittings. I’ve seen reviews of people complaining about the drinks availability, but I wouldn’t let this put you off. Wine, beer, Prosecco and 4 lovely frozen/iced cocktails are available from 10:30am. The staff can’t do enough for you, they walk around the pool during the day and bring drinks over, the bar is well staffed and they knock out the list of cocktails extremely quickly. The reception staff are so helpful, they arranged car hire for us and walked us through a map of Chania and Rethymno to provide recommendations and how-tos. Entertainment/ facilities: There is music of some kind on most evenings (band / violin or cello player / DJ etc). Not that varied but all very good. We visited the spa, which is exceptionally good, go above and beyond any spa I’ve visited in the UK with very knowledgable and skilled therapists. It’s easy to get the bus into the nearby city of Rethymno which is well worth doing. Also Padel and Tennis courts at adjacent hotel, also a will kitted out gym within The Syntopia itself. The decor and general vibe of the hotel is gorgeous and you will feel extremely calm and at home. Lots of different places to go within the hotel, different bars, lots of lovely indoor space. We would definitely return and hopefully will next year!
• Dipa (10/5): - A great hotel with lovely staff and very clean. Reception area is welcoming, beautiful and smells fantastic! The rooms are a little on the small side and the lighting isn’t great, especially in the bathroom and shower. There is also a smell which comes from the drains but overall, a great hotel and I would highly recommend it. 3 pools to choose from all with beds although they need to be stricter on the policy of not reserving subbed early in the morning.
• Aylin (10/5): - Unsere erste Reise nach Kreta hätte nicht besser sein können, und das Hotel hat dabei einen großen Teil dazu beigetragen! Die Lage des Hotels war perfekt – nur 5 Minuten Fußweg entfernt lag ein traumhafter Strand. Das Hotel selbst war wunderschön und sauber. Die Einrichtung war modern und stilvoll, sodass man sich von der ersten Minute an wohlgefühlt hat. Besonders begeistert waren wir vom Personal, das stets freundlich, zuvorkommend und hilfsbereit war. Auch das Restaurant: Es war immer sauber, und das Buffet wurde regelmäßig frisch aufgefüllt. Die Auswahl war vielfältig, und das All-inclusive-Angebot ließ keine Wünsche offen. Wir kommen definitiv wieder!
• Bryan (10/5): - FANTASTISCHE VAKANTIE GEHAD MET MIJN VRIENDIN!
• Lampros (10/5): - Great pool, friendly staff
• Borris Behrouz Arasch Stefan (10/5): - Hotel und Anlage sind sehr zu empfehlen. Toller Service und nettes Personal. Schöne Poolanlagen mit gut ausgestatteter Bars. Buffet und Essen sind ok bis gut für All inclusive (wir sind aber sehr anspruchsvoll und kochen gerne selber und vielfältig). Klare Empfehlung.
• Aynur (8/5): - 3 Pools daher nicht überfüllt.
• Lillie (10/5): - Laid back hotel with great facilities, 3 pools and great food options
• Brodie (10/5): - The hotel was an amazing place right from first walking in to when we had to leave. The food and drink and the pool area were all amazing - we would love to return!
• Hanna (8/5): - Nice Hotel, with great staff (💖💖). A few too many rules. Definitely not enough sun beds. The food could be more varied.
• Viktoria (10/5): - The hotel is very modern, nice and clean. The pool area is amazing. The service is doing a great job. There is always (live) music at the pool area, mostly until 11pm. We had breakfast included, not all inclusive as there are lots of restaurants around the hotel/ close by.
• Hans (10/5): - Sehr hochwertige Unterkunft, allerdings eher für Jüngere ausgelegt, was beim Check-In bei der Nutzung einer App deutlich wurde. Zudem läuft den ganzen Tag Club-Musik, damit muss man zurecht kommen. Speisen und Getränke sind gut, "All-Inclusive" ist bei den Getränken allerdings nicht alles und nicht den ganzen Tag. Reicht aber vollkommen aus. Personal ist sehr freundlich und hilfsbereit. Würden sicherlich wiederkommen, sofern man nochmal nach Kreta reist.
• Jan (8/5): - Sehr schönes Hotel mit toller Lage! Zimmerservice verbesserungswürdig. War nicht immer sauber nach der Reinigung, sowie nicht immer alles aufgefüllt.
• GARRY (10/5): Returning Visitors - Stayed here last year and absolutely loved it so decided to go back…and we’re so glad we did. The food is delicious and not repetitive like some All Inclusive hotels. The staff are amazing too, so friendly and accommodating. New addition to the hotel from last year is the rooftop pool and bar… great for sunsets
• Jana (10/5): - What a beautiful and thoughtfully designed hotel!! Staff goes out of their way to accommodate any and all needs (car rental, taxi, early breakfast or lunch packages...). A true gem, would definitely recommend and look forward to visiting again. Thank you Syntopia team!
• Christoph (10/5): -
• guy (10/5): - Perfect experience- highly recommended- exemplary quality of service- and beautiful design- thanks for a great service- im sure will be back again soon!
• Inez (8/5): - Heel mooi hotel, super vriendelijk personeel. Een aanrader.
• Josephine (6/5): - Overall this hotel was a really well designed and super clean. The room was wonderful, and the Jacuzzi was a bonus! For the price, I would expect there to be enough sunbeds for the amount of guests, and the food and drink to be a higher quality. Having your breakfast, lunch and dinner all in the same place with the same buffet is quite repetitive.
• Verified traveler (10/5): - Das Hotel hat meine Partnerin und mich vollkommen überzeugt. Besonders empfehlenswert ist das Syntopia, aus unserer Sicht, für junge Pärchen. Unser Standart Doppelzimmer war sauber und hochwertig eingerichtet. Einzig ein teilweise auftretender Fisch-Geruch störte im Badezimmer. Hierbei wurde jedoch mehrfach nachgebessert. Das Essen erfüllte völlig unsere Ansprüche und war abwechslungsreich und sehr lecker. Sämtliche Getränke im Al-Inclusive-Paket waren super! Das absolute Highlight aus unserer Sicht war die Pool Area mit verschiedenen Day-Beds und anderen Liegemöglichkeiten, auch wenn diese stets sehr gefragt waren. Dennoch bekam man immer einen Platz. Jeden Abend gab es verschiedene Musikdarbietungen (DJ, Liveband etc.). Im Umfeld des Hotels gibt es nicht allzu viele Shoppingmöglichkeiten o.ä. Generell war das Syntopia eine super Entscheidung und wir würden immer wieder kommen...und das sagen wir sonst eigentlich nie :)
• Laurie (10/5): Un tres bel établissement, une décoration soignee - Super endroit que cet hôtel. Pension complète donc, ce que nous faisons jamais habituellement mais nous n'avons pas été déçu. Le buffet est gigantesque, c'est très bon et les plats changent tous les jours. Les petits déjeuner sont copieux. Les piscines sont chaudes, le staff super sympa, l'ambiance est jeune et décontracté, la musique est top. Bref, nous y retournerons avec grand plaisir.
• Tim (10/5): - Super Hotel, tolles Personal und leckeres Essen! Der Wahnsinn!
• Anne (10/5): - Very nice modern room. The beach is at a walkable distance. Excellent breakfast with a lot of choice. Easy to park near the property as we are outside the city of Rethymno.
• Joanna (10/5): - If calm and relaxing luxury is your thing, if you love smooth jazz and chill music, if you are foodie, then you are at the right place as Syntopia will spoil all your senses. From beautiful scent around the venue, harmonic chic design, tropical plants to delicious and diverse food options. This is pure Eden vibe where you can reset your mind. Like a cherry on the top is the quality of the service. Staff members are professional, smiley and welcoming and that’s about everyone from receptionist to cleaners. Some of them are going beyond, so I believe it’s worth to mention their names: Spyros - the best skilled bartender, Olimpia and Michalis - the most smiley, warm and welcoming waiters, Pareskevi - super nice chef ( thank you for all those delicious Risottos 😊) and big applause for Manolis - Restaurant Manager who made us feel special and well looked after. He is a very proactive and professional leader. Me and my husband are working hospitality for more than 15 years and we know how hard is to to built such a great team so well done guys! Thank you so much for a perfect wedding anniversary celebration.
• madona (10/5): - Love this place!!!!
• Freya (8/5): Very pretty and premium. - The entire hotel is super nicely furnished. Not one ugly piece, high quality wood etc. Almost unreal value for money also with the all inklusive! Would definitely recommend it! Only the location seems off not sure there is anything around other than the highway. We were passing through to go more West so didn’t mind, but seems a car is defiantly a must of you want to go anywhere off property.
• Björn (10/5): - Das Syntopia ist ein tolles Hotel! Vom Empfang über das Personal bis hin zur Einrichtung und dem Essen war alles fantastisch! Das durchweg freundliche Personal ist besonders hervorzuheben und zu loben! Wir hätten uns keine schönere Woche Urlaub vorstellen können! Klare Weiterempfehlung!!!
• Verified traveler (10/5): Heavenly stay - Beautiful hotel with amazing staff couldn’t fault them every one was super sweet apart from one lady in the resrurant who had a bad attitude the whole time. She needs to liven up. Other than her couldn’t fault it at all.
• Dominik (8/5): Tolles Hotel mit grossem Problem - Das Hotel ist wunderschön. Die Zimmer sind genug gross und sehr sauber. Wir hatten eine Suite mit Jacuzzi. Die Minibar wurde täglich aufgefüllt. Es gab verschiedene Themen zum Abendessen, was das Essen abwechslungsreich machte & für jeden Geschmack was dabei war. Aaaaaaber, leider ein grosser minus Punkt! Die Sunbeds beim Pool waren am morgen um 06:30 Uhr schon reserviert, was den Erholfaktor leider etwas senkt. Wir hatten somit erst im Verlaufe des Tages ein Sunbed, als die Gäste gegangen sind. Wir finden, wenn man schon die teuerste Kategorie bucht, gehört so ein Sunbed auch dazu. Sehr schade. Kein einziger Hotelangesteller hat irgendwas dagegen unternommen. Echt sehr sehr schade...
• Verified traveler (10/5): - Very modern Clean Unique The best
• Anna (10/5): - An amazing hotel and stay - loved it! Sarah was great at the reception desk and they even provided a cake for my friends birthday.
• Verified traveler (10/5): - Perfekt für ein paar relaxte Tage :-) Tolles Hotel. Stylish, modern, toller Service und nettes Personal. Immer wieder gerne!
• Helen (10/5): Exceptional in every way! - Fabulous hotel in every way! The room, the service, the staff, decor, facilities, food and drink were all exceptional. The hotel is very modern and has a really chilled vibe. The pool area particularly is picture perfect. The hotel is located around 4 miles from Rethymno Old town and can be easily walked in just over an hour. Plenty of taverna locally if you fancy a change. I would definitely recommend staying at this hotel.
• Anna (8/5): - Das Hotel hat ein tolles Design. Das Personal ist nett und aufmerksam-das Essen ebenfalls hervorragend. Leider liegt das Hotel zwischen zwei Hauptstraße. Der Lärm ist dementsprechend nicht wegzudenken. Da die Poolmusik ebenfalls etwas zu laut ist, hat es etwas Skuriles in einem so schönen Hotel diese Geräuschkulisse zu haben. Es ist insgesamt absolute Geschmackssache. Denn dass andere Gäste schon morgens vor 7 Uhr Liegen „belegen“ nur um dann danach in Ruhe frühstücken zu gehen und 2 Stunden später wiederzukommen, liegt offenbar im Wesen von All Inclusive Gästen. Hier sollte das Personal deutlicher darauf hinweisen, dass das Reservieren von Liegen nicht erlaubt ist (was es nicht ist).
• Verified traveler (10/5): Perfect hotel! - Amazing hotel! Staff was very friendly and helpful. The hotel is completely new and very well designed. Rooms are beautiful and there are two pools with comfortable surrounding sun-beds. There is a great spa. There is a large variety of food choices. This hotel was everything I was looking for in my vacation! I will definitely be back!
• Verified traveler (10/5): - Etablissement refait à neuf disposant de tout le confort moderne. Le service jeune très aimable et motivé.La décoration est très soignée et fidèle aux photos.Le mobilier de la chambre privilègie l'esthétique à l'espace de rangement. La restauration sous forme de buffet est variée. Le wifi disponible dans tout l'hotel n'est pas de la meilleure qualité. Les matelas autour de la piscine sont en nombre insuffisant et reservé dès 6h30.Accord avec une plage privée a seulement 7 min.

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