TownePlace Suites by Marriott Dallas McKinney

Location: 1832 Marketplace Drive, McKinney, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Paid WiFi
• Outdoor furniture
• Pet bowls
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Golfing on site
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Suite, 1 Bedroom

  1 Queen Bed and 1 Double Sofa Bed

  Individually decorated room

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free newspaper, iron/ironing board, and laptop workspace

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Closed-captioned TV

  Eco-friendly - Energy-saving switches

  Need to Know - Housekeeping on request, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toilet paper
  • Shampoo
  • Free newspaper
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Local maps
  • Laptop-friendly workspace
  • Paper towels
  • Restaurant dining guide
  • Braille signage
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair
  • Energy-saving switches
  • Smooth flooring in room

• King Studio

  A full kitchen is featured in this studio. The private bathroom features a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Heating
  • Dressing room
  • Satellite channels
  • Kitchen
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access

• Two-Bedroom Suite

  This suite features a sofa, oven and microwave.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Heating
  • Dressing room
  • Satellite channels
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Coffee machine
  • Linen
  • Dining table
  • Toilet paper
  • Sofa bed
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access

• Studio, 2 Queen

  Meals can be prepared in the well-fitted kitchen, which has a refrigerator, a dishwasher, kitchenware and a microwave. The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a dressing room and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Heating
  • Dressing room
  • Satellite channels
  • Kitchen
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access

• King Studio with Sofa Bed and Adapted Tub - Mobility Accessible

  Guests can make meals in the kitchen that features a refrigerator, a dishwasher, kitchenware and a microwave. The air-conditioned studio features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Heating
  • Satellite channels
  • Kitchen
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• King Studio with Sofa Bed - Hearing Accessible

  The fully equipped kitchen features a refrigerator, a dishwasher, kitchenware and a microwave. The studio provides air conditioning, a tea and coffee maker, a wardrobe, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Heating
  • Satellite channels
  • Kitchen
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access
  • Hearing accessible

• One-Bedroom Queen Suite with Sofa Bed

  The air-conditioned suite offers a flat-screen TV, a tea and coffee maker, a wardrobe and heating.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Heating
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper

• Queen Studio with Adapted Tub - Mobility Accessible

  The studio provides air conditioning and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Wardrobe or closet
  • Trash cans

• Studio with Two Queen Beds and Roll-In Shower - Mobility and Hearing Accessible

  The studio offers air conditioning and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Wardrobe or closet
  • Trash cans

• Two-Bedroom Suite with Adapted Tub - Mobility Accessible

  The suite provides air conditioning and a wardrobe.

  Max Occupancy: 6 (6 Adults)

  • Air conditioning
  • Wardrobe or closet
  • Trash cans

• Queen Studio with Adapted Tub - Mobility Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Adapted bath

• Studio with Two Queen Beds and Roll-In Shower - Mobility and Hearing Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Hearing accessible

Guest Reviews

• Ivan (10/5): -
• Allegro (10/5): -
• Richard (8/5): - Location was good & staff was very nice Slightly small room & very small bathroom for the price. Bathroom had water damage to sink where paint was peeling as well as some of the paint on the walls was peeling.
• Cassandra (10/5): -
• PHYLLIS (10/5): The staff was wonderful - Very clean and quiet
• Jermaine (10/5): -
• Leonard (10/5): Everything was excellent - a little kitchen, net and everything in the room Room we stayed in was a little small
• Leonard (10/5): Everything was excellent -
• Sharon (8/5): -
• Shanae (7/5): -
• Donna (10/5): Great Value! Clean & Quiet - Clean room, nice breakfast and the staff were ALL fantastic and friendly. Nothing, this hotel is a great value
• Teri (10/5): -
• Nadia (10/5): Un séjour dans un endroit confortable - Tout, c’était très bien le petit déjeuner qui n’était pas très riche et pas varié
• Miracle (9/5): -
• Kayla (8/5): - The front desk clerks were AMAZING as well as the room. Also the breakfast was delicious. The pool was green and we were not able to take our kids to the pool.
• Donesha (10/5): Worth the stay, very comfortable and staff is very welcoming. - It was great! The room had a small kitchenette with dishes. Very clean the staff was excellent and made sure we had everything we needed. There wasn’t anything
• Maria (9/5): I had a very relaxing stay for the three nights there. - Location and it was a very comfortable place. Breakfast was great too.
• Kristy (9/5): Comfortable and clean. Great staff - Location N/A
• Christina (10/5): excellent - everything about the room was awesome. The staff was amazing and talk to you like your friends. Will definitely stay next time I come to Texas. Nothing it was all great
• Shelley (10/5): -
• Nancy (5/5): -
• Amy (4/5): It had the rooms I asked for but with the cleaning and that I would expect from a Motel 6 knockoff. - The breakfast was fine but not impressive. They served VERY green bananas. Breakfast was adaquate other than that. The actual room was what I needed despite the quality. Facility was FILTHY. Felt like a landlord special with paint and filth on EVERYTHING it could be on, cracked bathtub wall tiles, missing lamp shades, burnt out bulbs, broken dresser drawer held together with command strips, fridge stunk, SUPER cheap thin 1 ply scotts toilet paper, spilled goo all down hallway for a full day. Bedroom AC units STUNK as they had not been serviced in a long time and smelt like mold, mildew, and BO. Hallway carpet, walls and doors very dirty. BLASTING music coming from the housekeeping room midday. Boxes all over front entryway. This cleanliness was not a new issue as this level of filth takes a LONG time to get to.
• Lloyd (7/5): -
• David (10/5): -
• Sarah (10/5): Fantastic - It was clean and the staff was so friendly
• Becky (2/5): Will never return to this hotel. Probably will avoid anything that has Marriott associated with it. - What breakfast???? At 8:45 there wasn't any breakfast. I was it is gone when it is gone. If I wanted I could Uber something in and use the Hotel's tables. Dirty mattresses on pull out beds in both rooms. Dirty tub in one room. Kitchen utensils were not cleaned (looked like they were wiped off and put away). Paper thin walls. I heard my "neighbor" coughing and sneezing all night long. Requested two rooms with 2 queen-size beds, but got two rooms with King-size beds. Was told I was not promised to get what I reserved because I used a 3rd party to book.
• Monique (10/5): - Very good experience!
• Randall (5/5): Hotel and room is ok - Room was clean Showing its age, needs updating and beds were not comfortable.
• Cassandra (10/5): - Really good Nothing
• Vallira (8/5): -
• Kenneth (10/5): - The staff and management were fantastic. The best coffee ever and breakfast was great, potatoes would have been great but everything was fantastic and I would recommend this hotel to anyone I will stay there again. Thank you again for a great 2 day stay. ❤️ Nada
• Reginald (10/5): - Everything was great, it was quite everyone nice it was perfect and peaceful the location is perfect, stores and markets in walking distance,also eateries in walking distance. Thanks to the staff they were great 😃👍. There was nothing I didn't like.
• Rosenda (10/5): - How convenient the location was. There was hair on one of our beds but other than that no other issues
• Almendra (10/5): - Location, room, staff, and breakfast N/A
• Mariah (10/5): -
• Fran (8/5): Exceptional staff! - People were nice and friendly! Shower in handicapped bathroom sprays water all over the floor.
• Jigna (10/5): -
• Monique (10/5): - Very nice hotel stay. My room was very clean and comfortable.
• Go (5/5): - テーブルのライトの付け方がよくわからない
• Nanci (10/5): - Excellent staff, clean room, good food.
• Maria (9/5): -
• Marcus (10/5): - Good breakfast The pool could use some tlc
• Stephanie (4/5): Disappointed - The room itself was pretty dirty and disheveled. Broken drawers and racks in the closet. It could use a deep cleaning from top to bottom. But we found roaches in the kitchen and behind the headboard the last morning of our stay. We booked it based on the excellent rating and it was surprisingly bad.
• Marcus (10/5): - Good breakfast
• Jackie (10/5): - .
• Michael (4/5): - The room was not clean at all.
• Joseph (10/5): - Room was clean and comfortable. The TV was a bit small
• Marcus (10/5): -
• Ashli (2/5): - A lot of wear and tear, looks like they mixed paont
• Julio (6/5): - .
• Jacqueline (8/5): Good - Breakfast was good, crowded Hot water for shower early
• sindy (10/5): Definitely Recommend - Very nice hotel, good location for my needs. Friendly staff.
• ngatia (9/5): Pretty well good - Serenity Xxxxx
• Nick (10/5): - The staff was absolutely terrific. Comfortable beds, easy check in, great breakfast.
• Irma (8/5): - Easy access to freeway with restaurants nearby.
• Estacia (10/5): Loved it!! I would stay again for sure!! - There was a really nice weekend front desk lady I unfortunately forgot her name but she even worked extra on Sunday. She said she was originally from missippi she wasSuper sweet and friendly, also lashawnda who worked in the kitchen was extra sweet and offerd my daughter a gluten free muffin and both ladies always wore a smile and said kind words and went above and beyond. They both deserve a raise!! They made my stay enjoyable. Loved that the pool was always open. Breakfast was amazing and are room was nice and tidy
• Lucia (9/5): - I loved the location, the friendliness of the employees and the breakfast was also good and satisfying. The cleanliness of the facility was refreshing. I would visit again and highly recommend Townplace to my friends and family. The pool seams to be in need of some maintenance.
• Liisa (10/5): - Everything was as expected. No complaints.
• Kef8671 (10/5): Exceptional -
• JAMES (10/5): - Yes it was good.
• Stephanie (8/5): - The staff at this hotel are SO nice. Every time I had a question or need they went above and beyond being helpful. The room was nice, the kitchen is very handy. My only snag during my stay was our garbage disposal wasn't working and after the first day the sink in the kitchen would fill with water quickly, making washing dishes difficult. I asked about it twice, but I think they were having trouble getting maintenance out. I would stay here again!
• Sumaira (2/5): - We ended up changing rooms three times due to either bedding not available, AC broken and not cooling, or rooms just being dirty. The mattress on sofa bed in the last room we got to had huge dirty stains, the sheets on it had not been changed. Fortunately, we had only one night stay, but it was horrible and gross.
• Brittany (10/5): - Stay was great
• Sheryl (10/5): - It was 5 minutes from my destination. Great customer service.
• Laurie (10/5): - Location was convenient right next to where I needed to be
• Robert and Lynn (6/5): - The hallways were musty and looked like it had not been vacuumed. There was food in our fridge, salad and leftovers. Containers of yogurt and something in the freezer. The bathtub was stained and the sofa mattress was so thin it was like sleeping on cardboard. The entrance and lobby were great! Staff was polite and very helpful.
• Nancy (10/5): Quick stay - The staff was super friendly. We loved the spinach quiches offered at breakfast, our surprise, we were offered a couple of them at checkout.
• Douglas (10/5): - Rooms were good and staff helpful
• Kourtney (10/5): - I love that they have a laundry room and gym and the Continental breakfast.
• Nazir (8/5): Very good -
• Phyllis (10/5): Exceptional -
• Mike (10/5): Comfortable and clean - Very comfortable. Convenient for our needs.
• Jason (4/5): - This property looks much better in the pictures. The outside is average with not noticeable entryway or covered drop off. The lobby had minimal furnishings and looked like very cheaply done and had an odor of food smell and cigarettes covered with odium spray. The room was extremely small for any King sized room, however was advertised as a suite. The furniture in the room was heavily worn out and the room had a very strong smell of cigarettes and air fresheners. The strong smell was present in all of the building. Because I prepaid with no refund possible I did not check out, however I did leave and stay in the hotel across the highway that was almost new and similar prices.
• Shelley (9/5): Superb -
• Verified traveler (10/5): Everything you need! - We have traveled to Dallas area a few times this year due to some medical issues my husband has had. This is the first time we have stayed at Towneplace Suites. I wish we had stayed here every time! The staff was so nice, the room was exactly what we needed. Loved the full-size fridge and coffee pot! Bed was comfortable and breakfast was good. Location was easy to access. Didn't hurt that there is a grocery store and restaurants within walking distance! Will make this our "go-to" hotel in the area from now on! No complaints!
• Melanie (10/5): - Amazing all around!! I felt very comfortable being next door to the fire department. Not once did I hear any noise come from them. Staff were amazing! Free breakfast every morning. The hotel is very close to the main highway, food places, and outlet shopping center. Definitely recommend!
• Robin (6/5): - We stayed for a week when family was visiting. Room was clean and staff was polite, responsive and helpful. We definitely appreciated that! At night I could smell chicken other patrons were cooking and one night even cigarette smoke. Breakfast area needs to be expanded - it gets too easily congested even with only a couple of other people in there and the 2nd egg option was almost always out. Breakfast room coffee was poor and many days only lukewarm. Room coffee was better than normal though! Our room was too small for the pullout couch to be used, it extended all the way to the bed with no way to walk to the bathroom at night from the right side of the bed.
• Misty (4/5): Disappointing! - My room didn't seem clean or put together properly. The front desk employee assured me it was clean and didn't offer to relocate me to another room. She didn' care. The room has not been maintained either. It wasn't a good value for the money.
• Claudia (8/5): Very good -
• Obafadekemi (7/5): It was a good stay and comfortable as well. We had a fridge/freezer to store our meals and a stove to cook up fresh - The breakfast and willingness of staff to assist. They didn’t clean as often as possible. Proper time wasn’t communicated on breakfast hours on weekdays.
• Terry (10/5): - Very nice
• Tommy (10/5): - Enjoyed our stay,room was excellent,as was the service
• Verified traveler (10/5): - Great service. Just suggestion. Put a mat in the shower for handicapped accessibility because if slick shower. Thank you.
• X4269OTjackied (2/5): Horrible - Dirty . The outlets by the bed are useless and not only doesn’t work but your plug slips right out . Stains everywhere. Queen bed with sofa room is tiny and if the sofa bed is out you literally have to crawl over the bed to her to the other side of the room. As a platinum member I asked to be moved to a bigger room and was told there was none available .. looked online and there were rooms available . Horrible customer service especially to a longtime platinum member . Won’t come back .. come on town place do better .
• Cassandra (9/5): Superb -
• Ally (10/5): Exceptional -
• Kenneth (10/5): - The staff were very accommodating. The morning breakfast buffet was always well stocked with sufficient variety. We found the property to be clean and located about a block away from major traffic, which made it quiet, yet convenient.
• Josie (10/5): - The staff was amazing and accomodating. We greatly enjoyed our stay. Thank you TownePlace
• Sylvie (10/5): - Nice hotel. The only thing we had a problem with. Our room being on the first floor had a few flying termites. I think that's what they were.
• Ian (4/5): Pass on this one - Location isn’t great. Noisy and annoying ac in the room. Gym had broken bench, only on pair of weights of the total of only 6 different pounds, and no a/c or power on first day. Breakfast wasn’t out at 6:30 so couldn’t take advantage of included breakfast…all in all disappointing stay.
• Debra (10/5): Service - Great customer service
• D8140IKLP (2/5): Bed Bugs - My stays were every bit of a disaster. My room has bed bugs. It's was made aware of to the staff, manager, and GM. Nothing was done. I never received a call from the GM. Room walls were dirty in the bathroom. Dead bugs were on the floor and nothing was done about it.
• Robin (2/5): - The room was not clean we arrived about 5:00 i check my sheet to found stain on them, so i call front desk house keeping was already gone. We end up had to change them ourselves, they had stain on the second set as well,blood on curtains i was disappointed that the room was nasty.when checking out next day no housekeeping on the floor at all.
• Isava (10/5): Relaxing - Quiet and comfy Nothing
• Gloria (10/5): Exceptional -
• Rachel (6/5): - Property was in a good area. The lady that worked the breakfast area was THE BEST i wish she could be cloned and work every position. She seemed to genuinely enjoy her job and love what she does. There were some areas in the room that turned me off like the fact it was a shower tub combo but there was no drain stopper so that you could take a bath which is a thumbs down when you have a baby. I asked everyone on staff and no one could provide me with one I was also told the maintenance person would not be at work for the duration of my stay so I was SOL. What hotel doesn't have maintenance on staff daily that was so odd to me. The sheets also had blood stains i was able to get them exchanged hopefully they throw those out. Also if I would stay again I'd ask for an updated room i noticed one morning when i was walking the hall that my room didnt resemble other rooms.
• Armando (2/5): - Property is perfect only at the time for check in the room was not ready they said I have to wait another hr
• Benjamin (8/5): - Needs actual repairs in room 104. Tile coming off on bathroom. Large cut in ceiling, but room was clean, bed was comfortable tv was real small
• John (10/5): - This was the best hotel in McKinney I’ve ever stayed in def will be staying again
• Verified traveler (4/5): The building needs renovation bad! - The night clerk Kira was great excellent service and attitude. We stay here all the time but it needs an update room had bugs and bath room was damp and misty with no ventalation. We had to keep speaking with the front desk about our rate and booking was terrible. The manager Tiffany was nice but the other employees left something to be desired.

Photos