Hotel Santika Kelapa Gading
Location: Mahaka Square, Jalan Kelapa Nias Raya Blok HF3, Jakarta, DKI Jakarta, 14240, Jakarta, ID
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience the perfect blend of comfort and convenience at Hotel Santika Kelapa Gading, where exceptional hospitality awaits you.
Spacious Guestrooms
Indulge in one of our 150 air-conditioned guest rooms, designed with your comfort in mind. Enjoy complimentary wireless internet access, cable programming for entertainment, and private bathrooms equipped with modern conveniences.
Dining and Room Service
Savor delightful meals at our on-site restaurant or take advantage of our room service for a cozy dining experience in the comfort of your own room during limited hours.
Prime Location
Nestled in Jakarta Utara, our hotel is just minutes away from popular shopping destinations like Kelapa Gading Sport Mall and Mal Artha Gading, making it an ideal spot for both leisure and business travelers.
Don't miss the opportunity to enhance your Jakarta experience—book your stay at Hotel Santika Kelapa Gading today!
Important Information
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Safe-deposit box at front desk
- Free newspapers in lobby
- Meeting rooms
- Free self parking
- Free valet parking
- Banquet hall
Rooms Available
-
Studio Suite, 1 King Bed
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Junior Suite Non View
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Superior Room King Bed Non View
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Executive Double Room, 1 King Bed
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Deluxe Room, 1 King Bed
1 King Bed
269 sq feet
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Superior Room Twin Bed Non View
1 Twin Bed
226 sq feet
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
Guest Reviews
- Jeeva (7/5): -
- Anna (9/5): - Location is good, staff really nice, clean
- Komala (10/5): -
- Darius (8/5): -
- Matthew J. Martin (6/5): Okay. Good location. Filthy carpets in hallways. - Loved the location with a few places in the same complex you can easily walk to. The bed was comfy and the AC worked well. FILTHY CARPETS IN THE HALLWAY. Seriously it looks as though they have never been cleaned! Bad smell in bathroom.
- Anindya (7/5): Decent - The location, breakfast were nice, plenty choices, the staffs very kind always smiling Almost everywhere the AC didn’t work except in the room. Walking from and to the room from the lift was really suffocating for me who suffer from asthma.
- Lukman (8/5): -
- Wiwiek hariyanto (8/5): -
- Norm (7/5): Kan beter - Ontbijt is geweldig Uitzicht van de kamer, kijken tegen een muur. Geen haardroger aanwezig De loop tapijt in de gang naar de kamers is smerig
- David (9/5): -
- Chantique (8/5): - Quite place i love it Nothing
- Suri (8/5): -
- Rabindra Wicaksana (7/5): -
- Ambar (8/5): -
- Haitham (1/5): Bad - Good Everything
- Kt (7/5): Good value hotel - The staffs are very efficient and tactful! Especially, Chris who did an excellent job! Found a cockroach in the bathroom.
- Abd (9/5): Superb -
- Jeanie (10/5): Exceptional -
- Lucas (8/5): Very good -
- Isaac (9/5): Superb -
- Hau (8/5): Very good -
- Ika (10/5): Exceptional -
- Misbahulmunir (9/5): Superb - Everything is well... have lots of restaurant at the vicinity itself and a supermarket. All is good..
- Patmanathan (8/5): Very good -
- Alessandro (8/5): Very good -
- Isma (5/5): Passable -
- Debashis (8/5): Very good -
- Muhammad (8/5): Very good -
- Amino (8/5): Comfortable - Very quiet, simple, and comfortable. Provides everything needed from an accommodation.
- Aslih (5/5): Passable - Location, Staff, Breakfast, Overprice for such quality Room is old, Dirty is wall (never re-paint I guess)
- Sambuddha (7/5): Good experience - GOOD LOCATION AND ROOM IS VERY CLEAN Need a swimming pool.
- Micha! (4/5): I highly do not recommend this hotel. - - On arrival I received a room in the 5 floor. The AC fan was making loud noises which lead to me receiving a different room. This room (350) was at the end of the hotel. On the way I could already see death insects on the hall way floor. These remained there for all my stay which shows that the floor is not being daily cleaned. In the new room the AC turned off every 30 min - 1h. I reported this but they could not get this fixed. The bathroom fan was also less active and this lead to all rooms being hot and having high humidity. On my first night I got bit by bed bugs in which I managed to find two of these insects. Around 22:00 o‘clock a „deep bass“ sounding noise starts all the way into the night. This makes sleeping without ear protection very hard. This noise might be coming from the arena which is located in this building.
- Gal (8/5): Ok la … but tmii better 😁 - I don’t take it I don’t eat it
- Karthik (8/5): Very good -
- Mahendran (6/5): Pleasant -
- Saddam (10/5): This hotel should be in city or like near to Airport - The clean room and great staff..really love it Location
- Kallan (8/5): Very good -
- Beng (8/5): Friendly staff and delight accommodation - Nice None
- Padda (9/5): Superb - Good location The massage bed on 5th floor is too small,risk of falling.
- Janis (5/5): Had a fantastic time at the event we attended at Malaya Stadium, and a lovely bed to crawl into after a day dancing - Comfy bed, great shower, clean, on-site for the convention we were attending. View of scaffolding. Varying rules pertaining to what was or was not acceptable in the hotel.
- Tom (9/5): Superb - I though the lobby was nice, all the staff were very friendly and accommodating. The breakfast was wonderful with lots of seating. The room was exactly what you expect for a hotel room. On booking.com the hotel says all rooms have a city view. Our room did not look outside at all. It was a cement walkway to no where.
- Hossam (8/5): Very good -
- Riverflows (8/5): Nice and comfortable stay at Kelapa gading - Good location, clean and spacious room. Check in is fast. Free parking for guest. Nothing.
- Lilik (9/5): Superb - Good staff, clean
- Lilik (8/5): Very good - Nice staff, strategic place, parking space, clean I got the room above the gym room, the music very loud and noisy till 9.00PM
- Donovan (8/5): Very good - Breakfast was reasonable, little limited on western style food The taps in the bathroom required playing with to get them to not drip
- Ujjal (8/5): Very good - Good Location Food price is very high.
- Ujjal (5/5): Passable - Good Location Room Price is high against facilities
- Dian (6/5): Pleasant -
- Dodi (9/5): Superb -
- Jack (7/5): Good -
- Simon (6/5): Pleasant -
- atthariqdaffa (10/5): Exquisitely pleasant stay! - Santika Kelapa Gading impresses with remarkable service and hospitality, notably thanks to Ms. Nanda and Niki at the reception. Their warmth and efficiency enhance the overall guest experience. Additionally, the rooms are clean and inviting, with the added assurance of UV cleaning, ensuring a comfortable and safe stay.
- Aprilia (8/5): Very good -
- Mohammad (3/5): Wrong choice. - Three cockroaches in the room - Hygienic; is lacking in the bathroom - barely speaks English.. The hotel is in dire need of renovation. Three cockroaches in the room Hygienic is lacking in the bathroom. The receptionist barely speaks English. The hotel is in dire need of renovation.
- Amira (8/5): Very good -
- Lius (4/5): Friendly staffs and good for family stay but not for work. - Staffs are polite and helpful but the facility gotta be improved a lot. WIFI definitely bad, can not use the wifi for work purpose. WIFI Should have been improved
- Diana (9/5): Superb -
- Cynthia (6/5): Pleasant -
- Linus (9/5): Superb -
- Fino (2/5): Way below my expectation, see the attached photo - Arrived at the hotel and found out the bed sheet was extremely dirty with few brown marks visually and easily observed. Very disappointed because we had unpacked and were asked to move to different room. Furthermore no toilet tissue replaced 🥺 The cleanliness, the bed sheets, the towels, etc.
- Uki (9/5): Superb -
- Suri (8/5): Very good -
- Muhammad (7/5): Good -
- Agnes (9/5): Superb - It's nice and we like the menu
- Yingxin (7/5): Good - The breakfast twas beyond expectations The window was fake.
- Cisca (10/5): Exceptional - Superb breakfast
- petrr423 (2/5): Filthy hotel with zero maintenance - Filthy hotel with zero maintenance. At the hotel, one expects at least a clean carpet - just going out of the elevator with a weird smell tells you that there is something wrong - let's look at the status of the carpet. It wasn't-cleaned for a very long time Or the status of the toaster in the breakfast area. When somebody cleaned this toaster last time?
- Rina (6/5): Pleasant -
- Mohammad (7/5): Good - Hospitality pleasant n wonderful staff Can improve on the air conditioning air circulation in the rooms (525)
- Marsetyo_L (10/5): Thank you for the hospitality - I booked this hotel with my wife for our business trip. It was great experience, great foods, great room. I'd like to thank you very much to FO staff who was allowing us to do a bit early check in (around 12.44 - 13.00). We arrived early and will have a online meeting at 1 pm. Tried our luck to check in early, and it happened. One more time, thank you for the FO staff during the shift when i checked in. I'm sorry, i don't remember the name but she (lady with hijab) was very accomodating. Great foods during breakfast but the service team need to be more cheerful. A bit noisy in the room (i think it was because of some project happening in the same building) Overall, i will still recommend this hotel as the first choice to stay in Kelapa Gading area. Thank you.
- Rina (8/5): Comfortable - Breakfast was good. Clean bedsheets, room and toilets. Big Lobby Some rooms doesn’t have any power point that can be use for those international traveller, eg. like rooms 312.
- Biga (8/5): Very good -
- Rashed (7/5): Good -
- Ludi (5/5): Disappointed with Santika Hotel that can't maintain the aircon properly. - The aircon is not cool in hot weather like Jakarta. Slept in sweaty condition. Terrible.
- Muhamad (4/5): Disappointing - Stayed twice here and both time the internet connection have problems. End up I have to tethered with my phone to connect.
- Muhamad (7/5): Good -
- Normi (7/5): Good -
- Cip (8/5): Efficient stay in Jakarta - Relatively quiet room, efficient check-in. Nice lobby design. Room window was looking towards a hallway - very weird hotel design. Breakfast was just okay - too many food options and the quality was relatively average.
- Mahmud (9/5): Superb - Free breakfast 🫶 Motor parking too far and must need manual check ticket
- Jannes (6/5): Pleasant -
- Rudie (10/5): Exceptional - The room is clean ang all the staff are so nice No basement parking, so our vehicle will become wet when it's rain
- Sembawah (6/5): Pleasant - Nothing Very bad lighting in the rooms
- Lim (8/5): Very good -
- David (8/5): Very good -
- Benediktus (10/5): Exceptional -
- Velty (3/5): Poor -
- Ushiro (9/5): Superb -
- Agus (10/5): Exceptional - Near MOI. The parking lot should be inside the building, in the basement.
- 919triy (10/5): Leisure - We are always happy to stay at Santika hotel, very welcome and warmth. Cozy place to stay, peaceful, strategic location near to malls ,groceries and delicious restaurants, very recommended to stay😊👍
- LEONARDOAP_08 (10/5): Excellent stay! A true VVIP experience - I was looking for hotels to regularly visit since i have a meeting with diplomats and colleagues in kelapa gading every week. I randomly check hotels around gading through a famous hotel and travel application. Santika, is a hidden gem. Service wise its more than you expect... i found that the service level almost the same like hyatt or mulia. What a pleasant stay. If youre a VVIP and need all the extra arrangement please come and see Mayang. She's incharge of Guest relation at Santika Gading and will make sure you havr a pleasant stay. Nevertheless, i highly recommend Santika Kepala gading for fellow businessman that wants a quiet sanctuary with 5 stars service. Here you can be like Sinatra. The ambience, the music, the vibes really catches my attention. All in all, highly recommended.
- 21hendry (10/5): Excelence and good service for all staff - Thank you Mr joni. Was kind and very warm. Good english. Very fast for request, Good service and nice food. Wish all the best for santika group and i hope will come back To hotel santika. Thank you...
- Roland (8/5): Hotel stay in Jakarta - Great service. Good location.
- Dale (10/5): Beefits? - It was very good, except the Corporate discount rate was not a benefit. Maybe a free massage would be the solution versus saving $1.50 a day.
- Verified traveler (10/5): - Location and food are all within the same building. Theres a grocery place just next door. Very family friendly.
- dendyps (10/5): Reccommended for bussiness or leisure - Very friendly staff, clean room, variative breakfast menu, large parking lot, good wifi connection, strategic location. Reccommended for bussiness or leisure. The suite room is excellent with acceptable price
- chitamih (10/5): Nice hotel for Business - I have some business here. I choose this hotel to stay because near with my office the location is good. I got good welcome here. Fast check in with reception jenti and sure about breakfast is good taste with Indonesian food. Thank you Santika for your service. Keep it up
- Mahim (8/5): So so - good service, but carpet is old and a bit smelly. Internet so so
- marcelwgani (10/5): About Santika Kelapa Gading - Very nice hotel in Kelapa Gading area where the location is really strategic, from the hotel to toll road is only 7 minutes. The room is clean and tidy. Very helpful and warm welcome from Jenti. I will definitely be there again
- Gwad1978 (10/5): 5 star experience with the friendliest people on Earth - I was here for 11 nights on a working trip. It immediately exceeded its rating at reception where I was greeted with a wall of smiles and booked in efficiently by Jenti and the other girls. My room on the 5th floor was a large double with bathroom, fridge, safe, enough desk space and sockets with fast free WiFi a plus. I ate in the restaurant led by a charming and friendly manager Mr. Endang who during my stay was always keen to offer this solo English traveller different eating options. Eg. breakfast where the local style may be a bit overwhelming. I was offered beef sausage or other choices. The restaurant staff of Ismi (desk), Charlotta and Johando (service) were great and a special mention to Haryono who would appear instantly when I needed something.. I did eat in other restaurants in the area but you really do not have to leave the hotel to get excellent choice, service and value. It really does compare favourably with outside. My overriding memory of my stay here will be the genuine friendliness of the Indonesian people, from the security guards on the front door, the cleaning staff or management everyone went out of their way to greet you as a friend not just a guest. I feel I have been among family for 12 days rather than just a room. Now I am sure that other travellers will have experienced this Indonesian warmth and charm in other hotels but for value, location and a peaceful happy stay I would certainly make this Santika hotel my first choice on my next visit.
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