Grandhotel AMBASSADOR National House

Location: T. G. Masaryka 1088/24, Karlovy Vary, 36001, Karlovy Vary, CZ

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 04:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Full-service spa
• Electric car charging station
• Nightclub
• Free WiFi
• 24-hour front desk
• Luggage storage
• Sauna
• Designated smoking area
• Concierge service
• Steam room
• Elevator
• ATM/banking
• Hiking/biking trails nearby
• Breakfast available (surcharge)
• Nightclub
• Safe-deposit box at front desk
• Free newspapers in lobby
• Full-service spa
• Tours/ticket assistance
• Self parking (surcharge)
• Electric car charging station
• Banquet hall
• Reception hall

Rooms Available

• Junior Suite

  1 King Bed

  538 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Bidet
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Free cribs/infant beds
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Bed sheets not available

• Superior Double Room

  2 Twin Beds

  377 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Bidet
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Free cribs/infant beds
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Bed sheets not available

• Classic Single Room

  1 Twin Bed

  248 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Free cribs/infant beds
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Bed sheets not available

• Tower Suite

  1 Twin Bed

  646 sq feet

  
  

  Layout - Separate living room

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Desk
  • Private bathroom
  • Satellite channels
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Free cribs/infant beds
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Bed sheets not available

• Suite

  1 King Bed

  538 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Desk
  • Private bathroom
  • Satellite channels
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Free cribs/infant beds
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Bed sheets not available

• Classic Double Room

  1 Double Bed

  269 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Free cribs/infant beds
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Bed sheets not available

Guest Reviews

• jan (6/5): Never again - Reception is decrepit. The people at front desk at arrival: dirty,in disarray and not friendly. Hotel stairs and hallways very dirty(old carpets, dirty). Spa is a joke, whilpool water cold(75 degrees F) Hotel pretentious.
• JAY WOOK (8/5): 두번째 방문 - 시외버스 정류장에서 5분 거리, 시내 관광 시작하기 좋은 장소에 있는 좋은 호텔입니다. 호텔 식당도 훌륭합니다.
• Daniel (10/5): - Schönes Hotel, liegt am Anfang der Fußgängerzone Der Spa Bereich hat mich nicht so überzeugt war sehr übersichtlich und hätte man schöner gestalten können
• Lilli (10/5): - Sehr schöne Lage ,liegt im Zentrum, empfehlenswert.
• anne (10/5): Très bel hôtel déco 1900 en plein centre - L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.
• Florian (10/5): - Parkplatz ist hervorragend. Die Lage von Hotel ist sehr gut, überall Restaurants und Einkaufsmöglichkeiten. Sauna-Bereich war sehr schön.
• Larry (10/5): - Grand old building with an excellent breakfast buffet.
• Raya (2/5): - Unser Aufenthalt im Hotel war schrecklich. Das Hotel ist alt und schlecht renoviert. Das Personal war äußerst unfreundlich. Das Zimmer war schmutzig, besonders das Badezimmer. Die Handtücher wurden nicht gewechselt, und nachdem ich darum gebeten hatte, hat niemand reagiert. Im Bad roch es stark und unangenehm nach Abfluss. Der Check-in und Check-Out haben sehr lange gedauert.
• Sabine (6/5): - Waren ein Wochenende zu viert in dem Hotel. Frühstück war mittelmäßig, da es an Brötchen gefehlt hat. Obstsalat gab es aus der Dose. Im Frühstücksbereich geht es sehr eng her. Im Poolbereich war die Armatur der Dusche kaputt. Auch der Duschkopf könnte mal entkalkt werden.
• Thomas (8/5): - Alles in allem ein gutes Hotel. Das Frühstück lässt zu wünschen übrig.
• Shivesh (10/5): - Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again.
• Michael (10/5): - Top
• Natascha (4/5): - Sehr schlechtes Speiseauswahl zum Frühstück und Abendessen. Preis/Leistung stimmt überhaupt nicht. Es gibt definitiv bessere Hotels in der Umgebung
• Uwe (10/5): - Everytime again.
• Bianca (6/5): - Simple breakfast for a 4 star hotel, accommodation ok, no room service, staff does not speak English very well. I was expecting more for a 4 star hotel, but it is not bad, just ok.
• Uwe (8/5): - Wir waren schon öfters in diesem Haus. Die Lage ist sehr gut und das Personal sehr freundlich und hilfsbereit. Das einzige was uns diesmal gestört hat ist die Tatsache, dass man beim Frühstück gefühlt eine halbe Stunde braucht um einen Kaffee zu bekommen. Ein langsamer Automat für alle Gäste ist einfach zu wenig. Das kann man doch ändern. Ansonsten immer wieder gerne.
• Mindaugas (6/5): - Nice place, but not 4 star quality hotel. A/C is barely working. Felt like senior assisted living facility. Tiny pool, which used by individuals with skin problems, would never use it. A OK breakfast buffet, but I’d suggest to go somewhere else to eat. If you want to sleep at night, do not open the windows, it is loud. Other than that, it’s nice place to stay :-)
• Veronika (6/5): - Hotel etwas in die Jahre gekommen. Kühlschrank defekt. Frühstück nur eine Kaffeemaschine…anstehen. Badezimmer modern, Sauna und Pool gut.
• Svetlana (10/5): - Excellent
• ROH (10/5): - 위치 크기 조식 모든게 만족스러웠습니다 감사해요
• Verified traveler (8/5): - 駅の近く、Karlsbadの「入り口」にあります。部屋は広くて、綺麗。 プールがとても小さい。 朝食はよかった。
• Peter (10/5): - Sehr freundliches und hilfsbereites Personal, saubere Zimmer, günstiger Parkplatz. Tolles altes Gebäude. Wellnessbereich mit einem ca. 15 Meter langem Pool, Massagedüsen im Pool vorhanden. Zwei Saunen (textilfrei), ein Dampfbad (textil), klein aber fein. Gutes böhmisches Restaurant mit ein paar echten Spezialitäten. Empfehlenswertes Hotel.
• Kristina Lampe (10/5): - Beautiful hotel just 150 meters from a bus stop. Lovely and big room, excellent service and cleaning.
• Verified traveler (8/5): Klassisches Grandhotel; mondän, Erwartungen i.O. - Das Hotel liegt in einer verkehrsberuhigten Innerstadtzone und die direkt Zufahrt zum Hotel ist eigentlich nicht erlaubt. Wenn man den Weg via GPS eingibt, landet man dann aber ungewollt direkt vor dem Hotel, was zu polizeilichen Problemen führen kann...
• Izabela (10/5): - Schönes Ambiente
• Vladimir (10/5): - Very positive experience
• Michael (10/5): - Für mich war es ideal, es bietet alles was man braucht zum guten Preis Leistung Verhältnis. Perfekte Lage,Parkplätze, geräumige ruhige Zimmer. Sauna,Pool,freundliches Personal. Ein großes vielfältiges Frühstück zum günstigen Aufpreis
• Marek (8/5): Zentrales Hotel mit hostorischem Charme - Wir hatten einen guten Aufenthalt. Das Hotel ist in einem historischen Zustand. Die Austattung ist völlig in Ordnung. Betten und Bad waren neu. Das Frühstück war osteuropäisch. Es ist einfach, ausreichend und standard. Kaffee ist ausbaufähig.
• Saskia (10/5): Grandios - Ausgiebiges Frühstück, sauberes Zimmer gutes Spa Angebot. Alles super, gerne wieder.
• Igor (6/5): - War ok .
• Harry (6/5): - Not very practical for handicaped persons. No possibility to swim in pool before 9 a.m. as there is water gym going on. We had problems with no hot water. Caters to russians who empty the breakfast buffet. Night porter who had no idea of dealing with persons nor service!
• Peter (10/5): - The stay was awesome. Room was perfect. Loved it. The only issue we had was with a rude hostess at the restaurant attached to the hotel. Maybe she had a bad day, but she was far from welcoming. Other then that, super.
• Eva (8/5): - Goed hotel. Ruime kamer en goed ontbijt. De airco werkte niet maar er was gelukkig wel een ventilator.
• Gary (4/5): - We didnt like the older long hairedan at check in. Completely lazy, did not offer to help with bags or anything. If your bahs are heavy, good luck with the stairs if you get this man. Copied our passports for some reason too. Asked the other front desk help and they had no idea why, or where he put this vital info. And they charge for extras like hot water kettle to make in room coffee which there was none to begin with. The pillows were terrible so we asked for smaller pillows and they charged for delivery of these pillows that werent even smaller.. Bonus points for location only. Its a run down place for sure with no access to the room A/C. Its a set temp and not cool enough for July in Karlovy Vary. It was a heat wave! Stear clear, not worth the money.
• Katrina (8/5): - Es war alles gut und wir waren zufrieden mit der Unterkunft
• Georg (6/5): - Das Hotel ist ein sehr schönes Gebäude, auch das Zimmer war sehr groß und schön eingerichtet. Die Lage ist ebenfalls sehr gut. Was es zu bemängeln gibt: Das Personal ist weder freundlich, noch aufmerksam. Wenn man das Hotel betritr, wird man nicht begrüßt und auch nicht verabschieded, wenn man geht. Fragen, werden gar nicht oder nur eingeschränkt beantwortet. Das Frühstücksbuffet ist für ein 4,5* Hotel zu eingeschränkt und wenig abwechslungsreich. Auch wurden leere Speisen und Getränke am Buffet gar nicht oder nur sehr spärlich aufgefüllt. Auch wurden leere Teller beim Frühstück oft sehr spät weggeräumt. Thema Sauberkeit: das Zimmer wirkte bei der Ankunft einigermaßen sauber aber es wurde offensichtlich während unseres 4-Tägigen Aufebthalts nicht gereinigt. Auch Handtücher wurden nicht ausgetauscht. Schade, weil das Hotel sicher deutlich mehr Potential bietet.
• Katharina (8/5): - Frühstück war ok - könnte etwas besser sein
• Jochen (10/5): - Alles bestens
• Iris (6/5): - Mahlzeiten Zeiten Z.B Frühstück Samstag und Sonntag bis 10:00 wie zu Sowjet Zeiten, am Wochende darf man nicht länger schlafen! Frühstücktraum zu klein für die vielen Gäste. Platzmangel! Rühreier 0930 keine mehr! Löffel, Messer nicht mehr vorhanden. Dann das Hotel Bild im Internet sieht super aus. In Realität staune ich und denke meine Sache! Wenn man Text liest im Internet Super! Realität ist es aber übertrieben. Ich war schon in hunderten Hotels, meistens ist die Vorfreude wichtig, selten wurden wir entäuscht. Hier war die Ankündigung so intensiv, dass meine Erwartungen einiges höher waren als es in Wirklichkeit ist. Gruss Hans-Peter Widmer , Schweiz,
• Kerstin (8/5): - Die gute zentrale Lage war hervorragend. Über die Einkaufsstraße ging es kurzerhand über in die Straße zu den Thermalquellen. Alles sehr gut zu Fuß in nur wenigen Minuten erreichbar. Sehr schöne Restaurants befinden sich sowohl im Objekt, wie auch in direkter Nähe des Hotels. Zimmer im Hotel war sehr schön und großzügig.
• Volker (8/5): Mal was anderes - tolles altes Hotel, hochwertig modernisiert ohne den alten Charm zu zerstören.
• Rashid (10/5): - It was good
• Maximilian (10/5): - Schönes Hotel in der Fussgängerzone, bequemes Zimmer, gutes Frühstücksbüffet und aufmerksames Personal. Es gab auch noch einen grossen Spa-/Wellnessbereich, den ich aber nicht nutzte.
• Maria (8/5): Beautiful stay in Karlsbad - Karlovy Vary - Very beautiful place. Many old buildings and beautiful architecture. The hotel is one of those and maybe in need of a little TLC. However we slept good and enjoyed our stay.
• Jana (10/5): - Clean and spacious room bathroom. Very friendly and helpful male receptionist on check out with excellent english skills.
• Roy (8/5): - It’s a beautiful hotel and nicely renovated. The staff is nice and the location is very good. I do have problems with a hotel that wants to be luxury that has such a small breakfast room and only 2 hours to have breakfast. It was way crowded, there isn’t enough time / tables for all of the hotel guests to have a relaxing reakfast.
• Roksana (2/5): TERRIBLE - Staff unavailable when calling reception !!!!!!! they don't even call back ! No coffee maker in the room and Breakfast don't start until 8 am!!!!!!!!!!!!!!!!!!!!!! we had to leave at 5:30 am to catch our Bus back to Prague and I did mention it to the reception guy ( with better English ) the day before ! on the darling morning of our departure , a female receptionist with bare understanding of English and perhaps worst Desk skills tells me that I OWE over 5200 Koruna ( total cost of our stay)!!!! Even after repeatedly mentioning to her that the amount have been paid MONTHS ago view Hotel.ca she kept pointing to the stupid bill that she printed and requesting the total amount ! I showed her my internet hotel.com bill history and told her that the amount has been paid and she then proceed by saying that the amount is for stay and Spa ( minimal English / just saying " you pay this amount & you used spa)!!!!!!! Frustrated , I told her that I was not going to wait all day for her to figure out her error and I had a bus to catch ( hoping she could understand ) and told her that I'm NOT going to repay her the money and left !!!!!!!! absolute disaster . DO NOT GO THERE !!!!!!!
• Verified traveler (6/5): R Review - A nice enough property but the climate control in the room did not work, flat pillows, poor bedding, Wi-Fi did not work. It is a grand property they should invest a bit to ensure customers have a good night's sleep. Service and breakfast were good.
• Marco (6/5): Muitas estrelas para a antiguidade - Chegada recepção com suposta gerente não tinha inglês compatível(sotaque), para indicar o de era o estacionamento e pouca importância deu ao chek in, visto que deixou de nós atender para dar vazão a solicitação de alguém que tinha programado algo com outro hóspede. Depois ninguém a ajudar com malas, visto entrada do prédio ter degraus, e eu ser cardíaco e diabético com 70 anos. Não sei onde estão as 4 estrelas do hotel, sei s, no passado de glórias. Carpete do corredor manchado e cheiro de mofo, além de acabamento de emenda de metal se soltando. Café da manhã só chá ou café coado, nem expresso ou chocolate, Al do adoçante se um vodra único c algas pílulas. Ou seja para um hotel 4 estrela, tos que torcer para que o céu não esteja nublado
• Pia (8/5): - Zimmer waren okay. Frühstück könnte etwas abwechslungsreicher sein. Personal versprüht größten Teils schlechte Laune.im Poolbereich war ein sehr unangenehmer Geruch.
• Harry (8/5): Kylpyläloma - Siisti hotelli keskeisellä paikalla.
• Maximilian (8/5): - Alles war soweit in Ordnung, Sauberkeit und Freundlichkeit des Personals war Top. Das Frühstück war angemessen. Es gibt 3 verschiedene Saunas und einen kleinen Pool (15 Meter mit 2 Bahnen). Was uns gestört hat: Weder die Angestellten noch die anwesenden Gäste hat sich an die lokal geltenden Vorschriften zur Maskenpflicht gehalten.
• Jan (10/5): Great value for money - Given the price, this was good value for money. The hotel is nice, although not in the best condition anymore but that’s to be expected. The wellness facilities are fine, saunas are very good. Parking is just behind the hotel and is free for guests I think. The only disadvantage is that it’s a little farther from the main collonades, but you can walk there in 10min
• Gantner (10/5): Sehr empfehlenswert - Schönes Zimmer. Nettes Personal. Das Restaurant serviert sehr gute Speisen
• Sebastian (6/5): - Das Restaurant war super. Leider gibt es die Bar nicht mehr. Das war ein Grund warum wir dieses Hotel eigentlich gewählt hatten.
• marko (10/5): - Wie sich sowas Grandhotel nennen kann? Ein Grandhotel steht am anderen Ende der Fussgängerzone.
• Christofer (8/5): - Wir hatten ein Angebot genutzt. Von daher sicher nicht das Top Zimmer bekommen, aber auch nicht erwartet. Insgesamt ein tolles Hotel nit professionellem Service. Frühstück ist in Ornung, weder darunter noch darüber. W-Lan ist sehr langsam und entspricht Mindeststandards. Alles in Allem gerne wieder!
• Petr (8/5): Krásny hotel bez servisu. - Velmi pěkné ubytování, bohužel skoro nulový servis. Jen velmi ochotná recepce, jinak nefunkční sauna, nikde žádný kávový servis, bar na pokoji taky škoda mluvit.
• Verified traveler (8/5): - Town center, good food, cheap.
• Jana (10/5): - Nice traditional hotel which is very charming, friendly staff,good breakfast
• Verified traveler (2/5): - Would not recommend. The heating was not working properly in our room and we were offered no solution.
• Gianfranco (10/5): - Everything was great during our stay in this lovely hotel in the city center. Amazing location, professional staff and the building itself worth a visit.
• Jukka (8/5): - Henkilökunnan kielitaito vain välttävä. Aamiainen on tarjolla vasta klo 8 lähtien. Muuten sijainniltaan ok, parkkipaikat plussaa.
• Verified traveler (2/5): - stinking old hotel.. long queue at reception.. no stay in future
• LuisML (10/5): - Totally recommended! Visit the hotel with my wife, my 20-month-old baby and my Chihuahua dog. They treated us super well, great detail to let us in before 2 pm, for our baby. Thank you very much!
• Bara (8/5): - I adored the old-world charm and friendly staff. I was just disappointed that the hotel didn't let us know beforehand that the pool was still closed for quarantine, since they were open for the rest of the country. That said, they worked to make up with for it with a fantastic breakfast from room service and really friendly service.
• Verified traveler (10/5): - We were given an upgrade and the room was wonderful. The reception staff were extremely helpful With any questions we asked. Very happy.
• Youri (8/5): Piece of history - Historical venue! Nice combination of old building and some new technologies. Pool is small but very clean. Good breakfast
• Samantha (10/5): - The junior suite was absolutely amazing! My husband and I stayed here for just a night, but we wish we could’ve stayed more! The grand cafe has great food as well!
• Verified traveler (8/5): - Spacious rooms, great breakfast, very good location
• Roxana (10/5): - I have a wonderful time at The Embassador,
• Verified traveler (10/5): - The Ambassador is excellent and I enjoyed my stay at the Hotel. Great service, staff, Breakfast and location. The thing is their fitness facilities. The have only Elliptical and stationary bike. And that’s OK for me and serve the purpose. But the problem is the location. They were place in unventilated small area In front oxygen therapy room. No air conditioning and suggest strongly to them to put them in a bigger room that is ventilated and cool. Also to add small weight like dimples
• Verified traveler (10/5): - THhe location was as perfect and the room was better than expected
• Gerard (10/5): Absolutely recommended - Very nice hotel in excellent location location. Just steps from everything. Easy parking very closely.
• Verified traveler (10/5): - Location wss excellent. Close to everything. Had parking. Could use hot tub
• Verified traveler (10/5): Very nice spa hotel - Lovely spa hotel with treatments available and access to pool and saunas. Very nice, big room and spacious bathroom. Good buffet breakfast. Near to bus stop travelling to/from Prague.
• Anthony (10/5): Channeling the Spa Culture - We felt like 19th century nobility during our stay in Karlovy Vary. This hotel was magnificent in all dimensions, from the reception to the breakfast/dining salon to the spacious and comfortable room itself. Definitely the place to stay in this historic spa town.
• Verified traveler (10/5): - I enjoyed the hotel very much. The hotel is located right on the pedestrian walk of downtown. There are many stores, restaurants, and fast food stores.
• Minseop (6/5): During on business trip.. - there's located a good place for visitors. however, you have to pay 8€ per a day,if you want to use parking lot in the hotel. I got a feeling they don't like Guests to reserve by smartphone apps as Expedia and Hostels.com. they want to keep and like themselves traditional ways!!!
• Badar (2/5): Avoid if you can! - There was no ac in their rooms, it’s only a ventilation. The reception were not even bother to ask if I enjoyed my stay. The bed sheets doesn’t get changed until it’s a 3 days old. The breakfast if just a sad experience. Specially the eggs. To add to this, the hot water at the time I was there got mixed with coffee and the staff were acting as if it’s normal.
• Verified traveler (10/5): Great hotel in a great location. - Great hotel - very very clean. Breakfast was really good. The service was good but at times could have been better (e.g. there is no ramp into hotel which was hard to access with buggy and luggage). Swimming pool was lovely and cool. Gym a little sparse. Otherwise excellent - thank you!
• Jennifer (10/5): - Older but updated hotel in upper and less crowded area of town. Full spa services and pool and saunas in hotel. Close to restaurants and shopping. Good parking if driving there.
• Margita (10/5): Good value - A very nicely renovated hotel in the heart of the town with many stores and restaurants in close proximity. In house spa.
• Usha (8/5): Nice hotel - Nice hotel, good location. 10 mins walk to city center. Hotel staffs were very friendly and helpful. Good swimming pool.
• Sue (6/5): - There is absolutely nothing bad to say about this hotel. The room was very clean and the beds comfortable. Breakfasts were substantial and good but unremarkable. The hotel has a lively bar/cafe and seemed very popular with locals and tourists alike. On the whole the hotel had an odd Communist era feel about it - a bit faded and not as good as it could be.
• Geoff (10/5): Good hotel in Karlovy Vary - A very good hotel with decent rooms, good restaurant, and attached spa. Close to the train and bus stations, and about ten minutes walk from the main spa area.
• Verified traveler (6/5): Total dissapointment: never ever - 1) We reserved Classic double room, but were charged for an upgraded room. We didn't ask for any upgrade, the room didn't have any upgrade facilities. Cheating! 2) by phone we got price of 5 € per day for parking. On arrival those 5 € became 9 €, again cheating 3) swimming pool is 11 meters long, but narrow metal through, connected to a canalisation. It was impossible to enjoy pool feeling smell of sewage 4) staff is rude 5) housekeeper - we asked her to come later, she didn't come at all, room was not cleaned. 6) "junior suite", for which we have paid supposes to have kettle as a basic facility. It was not there; was provided at extra cost. 7) we have permanent residence at Czech republic, and no any hotel within EU did never ask any other document except ID card. This was the only hotel, which required also international passports which we don't carry with us. Nothing good at the hotel, except location.
• Kyla (10/5): Great! Fully recommend! - It was great! Perfect location walking distance to everything, with great restaurant options as well. We stayed in the winter and it the room and shower were warm and comfortable.The breakfast was great too!
• Verified traveler (10/5): - Great hotel and services in the heart of Karlovy Vary.
• chandan (10/5): Close to the shopping and dining area - Freiendly and courteous staff. Multilingual. Easy access to parking and also accessible to shopping and dining area.
• M (10/5): Great property, very good location - the city is wonderful. Hotel is in a historical building, very nice place. We will come back, definitely :)
• Alex (10/5): Very nice hotel - Very nice and clean hotel. Great location, close to the bus and train station. Nice and tasty breakfast. Friendly staff. Big rooms!
• MAUREEN (10/5): - Perfect place to stay in "must-see" Karlovy Vary! The spa treatments are reasonable & exactly what a weary traveler needs! Having the spa, pool, saunas in the hotel itself is convenient and enjoyable. The breakfast is delicious and served from 7-10 AM--longer than most B & Bs! I would give this place a 10 out of 10. Although it rained the 2 days we were there--we felt it was still a perfect stop on our Poland/Czech Republic tour!!!!!
• Dennis (10/5): Loved it. - Visited family and hotel is very close to downtown, buses and trains. Great breakfast. Used junior suite. Very spacious. 3rd person had a tollaway and said it was very comfortable. Excellent bathrooms. Separate toilet and shower rooms.
• DROR (8/5): - VERRY NICE ROOM MAYBI A LITLE COLD. FOOD AND HOTELS RESTAURANT ARE VERRY GOOD.
• matthew (10/5): fantastic - second time ive stayed here - great - amazing
• mark (8/5): Great spa services - Hotel is grand and is located in the main commercial area of the old town, not the spa part of town. Very central location for restaurants, shops, etc. Hotel also has extensive spa and cosmetic services.
• Martin (8/5): Christmas in Karlovy Vary - The Ambassador is very well placed if you are arriving by bus or train as it is very close to both train stations, the bus station and a taxi rank. Hotel staff were friendly and helpful. The room was very good value, well presented and comfortable. The breakfast was also excellent. The location is a short walk from the Tesla riverside promenades on which most of the spas are found. KV's small Christmas market was very closeby, and a steady walk upstream will bring you to the other local sights including, eventually, the Hotel Pupp and the funiculaire to the Diana viewpoint.
• Norma (10/5): Comfortable and Clean - Hotel is lovely and in a good location. Service was neither friendly or unfriendly. A little more cheer or pleasantry would be nice from the lobby employees.
• Verified traveler (10/5): - We love this hotel. We have been twice in the past 6 months. The staff is fantastic and it feels like a luxury holiday

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