Naraya

Location: Kusatsu 396, Kusatsu, Gunma, 377-1711, Kusatsu, JP

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 02:00 PM - 07:00 PM

Check-out: 11:00 AM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests booking rooms with Half Board should check in by 7 PM. Half Board dinner is a fixed menu and cannot be customized.

Amenities & Facilities

• Lot hours - 24 hours
• Free WiFi
• 24-hour front desk
• Designated smoking area
• Wheelchair accessible
• Elevator
• Free newspapers in lobby
• Water dispenser
• Lot hours - 24 hours

Guest Reviews

• roadwarriorbbbb (10/5): Authentic Japanese ryokan experience - An authentic Japanese ryokan experience with the added convenience of being located in the heart of town, Kusatsu Naraya is an excellent choice. The rooms is spacious and clean. One of the highlights of Kusatsu Naraya is its onsen facilities. The water, drawn from Kusatsu’s famous hot springs is therapeutic. The kaiseki offered here was a culinary delight. The staff at Kusatsu Naraya were outstanding – attentive, polite, and always ready to help. They spoke enough English to assist international travelers. Being located in the town center is another major advantage. Kusatsu Onsen’s iconic Yubatake is just a short walk away. Shops, cafes, and other attractions are all within easy reach, making it convenient for exploring the area. I highly recommend it for anyone looking to immerse themselves in Japanese culture while enjoying the best of Kusatsu’s natural wonders and town life.
• Eng Kiat William (10/5): - We love staying at historic hotel. Best feature of Natalya is it's on-site onsen which is convienently accessible for hotel guests. Dining was great but they need more staff training for international guests. Checkout was a bit chaotic and inefficient with guests sitting around in the lobby waiting for the turn to be checked out (two staff at reception, and only one was doing all the checkouts). Otherwise, the hotel is convienently located close to town center and walking distance to the bus terminal, public onsens, etc.. we booked a room that overlooked the kusatsu yubatake.
• K (10/5): - 宿泊前に予約確認のメールを頂いた際にバスターミナルまでお迎えをお願いしました。到着したら連絡くださいとの返信がありましたが、当日到着時間にお迎えにきてくださりとても助かりました。 口コミでお料理のことを書かれている方がいて気になっていましたが、そんな心配もなく、夕食、朝食共に大変おいしかったです。お湯も間違いなくすばらしいです。男女交代制です。
• Keith (10/5): - Staff is friendly and sincerely. Room is clean and tidy. Outlook and interior design are excellent.
• Jada (8/5): - The location is great with the yubatake right around the corner. Nice ryokan with large rooms and onsens, but the building itself was not particularly exceptional. Very good, but not great considering the price. However we had several wonderful surprises for our kaiseki dinners and breakfasts. We stayed 3 nights and 2 nights towards the end of dinner a sushi chef came into our dining room and we were able to order as much sushi as we could eat. In the morning another chef came in and made individual tamago-yaki to go along with the rest of the breakfast. And the best surprise were the large individual tear drop ice igloos at one dinner with sashimi inside. Absolutely beautiful and stunning and of course the sashimi excellent.
• Jungsoo (8/5): - meals are not as good as I expected, so as the meal service.
• ノリコ (10/5): - 温泉が白旗源泉なのでとても肌がすべすべになり清潔感もある綺麗な宿でした。
• TETSUYA (8/5): - 低層階にのみ階段が存在するのはちょっと残念。 しかし立地や温泉は抜群ですし、料理も創意工夫が施されていて、何回行っても飽きません。
• リュウノスケ (10/5): - ホスピタリティの高いお宿でした！ お料理もとても美味しかったし満足なボリュームで、温泉も落ち着く空間でよかったです！
• tetsuo (10/5): 最高な宿です。 - 伝統ある温泉旅館で古い所を生かし、でもトイレや部屋はきれい。とっても掃除が行き届き 快適でした。従業員もとても良い対応でした。また、行きたいです。料理も美味しい。
• yumiko (8/5): - 老舗旅館らしい趣のある宿です。以前から気になっていたので今回宿泊させていただきました。時節柄食事処が個室なので安心でした。ただ味付けが私には濃かったようで、碗ものや煮物などどれも似た味に感じてしまいました。そこだけが残念でした。草津の湯は何度も入ると湯あたりしそうなイメージがあったのですが、そんなことはなくとても良かったです。 ちょっとしたアクシデント(宿に取材が来て騒がしかった)があったのですが、宿の方のご対応で結果的にはのんびり快適に過ごせました。
• Takahiro (10/5): - 食事も美味しく、設備も充実していました。
• kunihiko (8/5): 又、行きたい宿！ - 草津の湯は最高ですね！食事も大変美味しかったし。駐車場は徒歩で10分と離れていますが、送迎してもらい楽チンでした。湯畑からも近く楽しめました。又、行きたい宿ですね！（今回2度目）
• Hinako (10/5): - ご飯がとても美味しかった。
• Verified traveler (10/5): - 食事が品数も豊富で大変美味しかったです。
• Verified traveler (10/5): 日常を忘れて休める、温泉宿でした。 - 老舗の和を感じる宿でした。 時に温泉は風情あり、最高の趣きがあるものでした。 ただ、少し熱めです。
• Verified traveler (10/5): さすがの五つ星旅館 - 最高です。いつ、誰が掃除してるのか分からない位、裏を見せない姿勢が素敵です。館内はお香の香りが程よくしています。ホスピタリティは、個々で分かれます。恐らくトップクラスの方の中には、若干感じ悪い印象の方もいましたが、従業員クラスの方々は、非常に感じ良く、こちらが求めた以上のサービスを気持ちを込めてしてくださいます。
• Teruhisa (2/5): 古い旅館 - 古くて空調が悪くおとがうるさく寝れなかった。 部屋のベット間に柱があり通るのに気をつけないとあたる。
• SATOSHI (8/5): お風呂、食事良し - お風呂の湯加減は完璧。食事も個室でゆっくり。立地良し。
• masamori (6/5): クーラーの音がうるさかった。 - サービスや料理は良かったのですが、足が悪いので、ツインの部屋をリクエストしましたが、ツインの部屋は隣のホテルと隣接の為に窓の外は壁で景観は望めませんでした。又、部屋のエアコンは窓に後付けのクーラーで、コンプレッサーの音と送風の始動と停止の音がうるさく、ツインの部屋はお奨め出来ません。
• ケン (8/5): - 温泉が最高です。スタッフのサービスにはばらつきがあり、教育が徹底されていない印象があります。
• Verified traveler (10/5): 値段相応！ - 雰囲気良し、お風呂良し、料理良し、接客良し、立地良し！ なので料金は妥当です。 これでもう少し安ければ文句無しですね。
• あつし (6/5): - 湯畑からも近く老舗旅館の雰囲気があり、満足でしたが、お店の人の接客に課題を感じました。 配膳の方はマスクのせいもあってよく聞き取りづらく、質問をしたことにも曖昧な回答でした。 （湯畑は今夜もライトアップされてますか？と尋ねたら、恐らく。。みたいな感じの回答で、その後も確認する機会があったのに、そのままでした。。 悪い点がはひとつもなかったですが、期待値ほどの接客がなかったのが残念でした。
• Fen (8/5): - Clean and good Location and stuff Friendly, Dinner food quality I disappointed.
• Verified traveler (10/5): 快適に過ごさせていただきました。 - 大変よかったです。お風呂の温度も少し熱めで、冬の露天風呂にはちょうどいい感じでした。ありがとうございました。
• GING-YAU (8/5): - 除了房間老舊，其他都很不錯！
• Wei (10/5): - Service was great. Very cultureful.
• Verified traveler (10/5): リラックスできるホテルです。 - 温泉も心地よく、お食事も種類が多く美味しく頂きました。サービスもよく満足でした。ありがとうございました。
• Verified traveler (8/5): - 一人で泊まれるプランがあったのは嬉しかったが、部屋が狭く景色もなく、残念だった。でも、お風呂も食事もとてもよかったです！
• Verified traveler (10/5): - 夕食、朝食ともにとても美味しくいただきました。
• Verified traveler (8/5): - 急な申し込みでしたが、宿泊出来良かったです。思っていた以上に、お趣気があり、ホッとしました。 日々仕事に終われ、予約すら出来ず、当日予約(-""-;) スタッフの方々も、あたたかく迎えて下さり、夕食、朝食も個室でゆったり頂けました。希望はベッドのお部屋でしたが、久々のお布団も新鮮でした。次回は、是非ベッドのお部屋を希望したいです。
• Verified traveler (10/5): - 親切丁寧な対応でした
• Verified traveler (10/5): - スタッフのみなさんの対応が良かった。お湯も素晴らしい。
• HO (10/5): - 地點好，前往草津溫泉或商店街都非常方便。酒店內溫泉很舒服，有足夠locker和梳妝位置。晚餐一般，早餐較好，用膳餐廳為和式設計，獨立包廂位置，很舒適。服務體貼，每次外出，不用告知哪間房，服務員已認得及把你的鞋取出放好。
• 393denchai (10/5): Great !!! - Every things in this ryokan quite good , Staff in front are good and quite formal. Onsen are very special they swap lady and men room every morning and evening, who stayed only 1day can enjoy but We have been staying 2 days quite confused ,however is good. Location is great, in my photo you can see the highest tower is this ryokan, only one thing as I would like to comment is food as “grill fish” look like they did earlier before we came even we came before but fish a bit cool , otherwise are good.
• pearl (10/5): - ホスピタリティに感謝しています。
• liang-yu (8/5): 非常棒的湯，地點優秀 - 泡湯設備很棒，湯質非常好，加上離泉源很近，逛街非常方便，尤其晚上更美！
• oliviamB1488XA (10/5): Best ryokan in its class - This ryokan was a fabulous experience, the rooms are spacious by Japanese standards, the tatami covers even the elevator floor, and the decor includes Japanese painting and pottery. The food is delicious. Free coffee in the lobby in the evening and morning is a perk, and the Yukata can be worn both around the ryokan and for strolls in the neighborhood. The bath is nice, but does not have a view.
• Verified traveler (10/5): Great hotel with amazing onsen! - Very clean and comfortable, nice Japanese decor, great location, and amazing onsen. Shuttle service to / from bus station is convenient. The meals can be improved however.
• Verified traveler (10/5): - 温泉の質は非常によいと感じました。また、 伝統ある旅館にふさわしい、レトロな内装がとても気に入りました。 食事は、特段豪華な食材を使用しているわけではないですが、 手が込んでいるもので、品数も多く大変満足しました。
• 礼子 (10/5): - 母と2人で泊まりました。湯畑からすぐで、温泉街をぶらぶらするのにも便利でした。 また、お風呂もこじんりとしていて、のんびりできました。ご飯もアレルギー対応等していただき、美味しかったです。
• Verified traveler (10/5): - I feel very goooood! Expensive But worth staying for one day ,
• Verified traveler (8/5): Naraya onsen - a good choice in 草津 - Good experience and it is a good onsen place I would recommend
• Verified traveler (6/5): 草津温泉奈良屋 - 温泉は最高でした。 接客も良かったです。 お料理は少なめですがお酒を飲む方には丁度良いです。 夕食も朝食もスプーンがあった方が食べやすい料理が一品ずつありました。 古い木造なので床の傾きがあり、慣れるまでフラフラします。 カフェのコーヒーは絶品でした。
• Verified traveler (8/5): - 場所、建物雰囲気、接客などはとても良かった、風呂、部屋も古いながらもきれいで設備もよかった。 食事はおいしかったが期待ほどではなかった、グラスワインの種類が少なく口に合うものがなかった。
• Verified traveler (10/5): - Lovely services, Great stay, clean and comfortable room. Lovely onsen experience. But don’t expect much about food. Anyway, overall it’s great experience at Naraya.
• kazy2 (8/5): traditional ans close to yubatake - my gf invited me here for my birthday. this ryokan is located right next to yubatake(where the hot spring come out and flow down, i dont know how to explain but its central of kusatsu). the ryokan is old style, historic and traditional. onsen was pretty good. staffs are very nice and polite. if you wanna go snowboarding, the ski resort is 5min drive. i usually visit here for spa and snowboard. i guess this ryokan is kinda expensive but worth it!
• Verified traveler (8/5): 草津傳統溫泉旅館 - 唔知點解晚餐好難食但早餐好好食 員工都好有禮貌 佢地未必個個都可以用英文溝通但仍然會好落力用日文同身體語言同你溝通 價錢合理 位置都好方便 草津真係好靚 土產都好食 有被爐好開心
• Hsieh (10/5): - Very nice hotel, you can feel the hospitality of front desk and they offer very good meal as well
• kangster2016 (10/5): First time in Kusatsu. - Naraya is obviously very well known ryokan that can give you the traditional Japanese experience in the one of the premier onsen towns in Japan, Kusatsu. There isnt much else that you can do from Onsen so you really need one day at the destination but the ryokan onsen was satisfying and everything was so clean.
• Vivian (8/5): - Professional staff, nice food, well prepared room. However, onsen is a little small but still enjoyable. Better to have vending machine if possible.
• anannitv (10/5): Charming ryokan in Town - This Japanese hotel is located in the heart of this hot spring town. It's location is perfect for Tara who ride to strolling along the city meter in the daytime or in the nighttime. Services are authentic Japanese Style and full of hospitality. The room is nice and quite spacious. It's on-sen is wonderful. We had dinner and breakfast in our private room in the restaurant, which I really delicious and well- presented. Free parking is offered but not easy to access. However, you donate a car in this charming town.
• MelodyCanada (8/5): Perfect Location - I had stayed at the hotel for one night. Service :The hotel offers shuttle bus pick up service for guest at the bus terminal, but you need to inform them your arrival time in advance.The staffs are very helpful and can speak English, so there is no communication problem. Also, the hotel offers free coffee for the guest to drink during morning time and tea time, It is very hospitable. Location: it is perfect, it is close to the sight seeing points. Wifi; it is strong and free of charge. Dinner and Breakfast: the hotel offers the dinner and breakfast, but it is in Japanese style , so it is not quite suitable to us. Price: comparatively, the price is expensive. Room: it is clean and well equipped Onsen: inside the hotel, the onsens are quite comfortable. If not consider about the price, it is a good place to stay during visiting Kusatsu onsen.
• Polly KWOK (8/5): 不錯的飯店 - 從進入飯店就開始感受到旅館人員很棒的服務，會主動詢問退房後的行程，並安排旅館巴士時間。旅館雖然百年但維護很好、很乾淨，溫泉很棒，若晚餐及早餐能再加強，就更完美了。 旅館出入很方便，附近已經有很多吃的，很熱鬧, 7-11就在附近。 但館內很安靜舒服，至草津各處景點都很方便。
• my (8/5): - トイレットペーパーが片方だけ三角形じゃなかったところが、あと一息って感じでした(*´・ω・)素敵な時間過ごせましたよ！
• トム•ピリビ (10/5): 草津温泉を満喫できる宿 - 温泉街の中心に立地。眺望はできないものの湯畑に近接しており、温泉街の雰囲気を楽しむ散策にも最適。 建物はさほど新しくはないものの、館内、部屋とも清潔に保たれている。また、館内のほとんど、エレベーターの中まで畳敷となっており、スリッパ無しで移動できるのが気楽で良い。 浴場はさほど広くはないものの歴史を感じさせる風情があり、かけ流しの湯船が心地良い。 宿泊料金は高いが設備、料理、従業員の接客、部屋の備品などそれなりに満足が行くもので草津温泉を満喫できる宿だと思う。 今回は夫婦で利用させてもらったがお金に余裕ができたらまた利用したいと思った宿でした。
• warrenD190 (8/5): Nice choice in Kusatsu - We enjoyed a lovely stay here, with typically excellent hospitality from the staff. The location is excellent, the baths superb. The food is good but nothing extraordinary. You can go on the cheap and find less expensive ryokan but if you want a most pleasant onsen experience, the price is well-worth it.
• NadiaKishlan (8/5): Beautiful Onsen Ryokan - We were booked to stay in this ryokan through a travel agency we engaged. Absolutely no regrets! Location of ryokan was right smack in the middle of the onsen town square. Although staff struggled to speak English, they were still very warm & tried their best to communicate with us. We also booked the private onsen & the staff was very relaxed with the timing you get to stay in the onsen which is nice (unlike another ryokan we went to who were so strict with the timings). The Kaiseki served was lovely, shame it wasn't to our taste so we struggled with the food bit; but this is just a personal preference I'm sure if you enjoy that type of cuisine you'd love it!
• Apple_HK (8/5): Location is great and the onsen is really nice - We travelled to Kusatsu on a bus from Karuizawa so I wanted to stay in the centre of the town to avoid too much walking. Naraya thus is a logical choice since it is just next to the Yubatake. It is a typical Japanese ryokan with professional service. For the price we paid, the food is all right but not special. Coming to Kusatsu has been for its famous onsen water and one would not get disappointed. The outdoor onsen is really nice.
• bixierg (8/5): Pricey but nice - Perfectly located very close to the main attraction. Service is very good and also foreigners will feel comfortable. Don't worry about your car because they have a valet parking service. Room was big and very nice, same was the food. Hot Spring was OK but nothing special. Considering the location, season and hotel standard not overpriced but pricey.
• 825jamesv (10/5): You can't do better - Kusatsu Onsen (Hot Spring) has a wide variety of places to stay, but if you want to treat yourself to one of the great ryokan in town, you can't do much better than the Naraya. Located literally 1 minute from the Yubatake, "hot water cooling field", in the center of town, you are near everything, but away from the noise of the tourists who gather night and day. We decided to splurge on one of the big rooms, which has a connected tatami room, a separate sitting room with 4 chairs, and a third room with two singles. There are two sinks and more mirrors than anyone could need in a separate room. The main point of going to Kusatsu is to go into the large baths in the hotel, which alternate between use by men and women twice a day, so that you can enjoy 4 smaller baths one time and then, after the switch is made, 2 larger baths in the other. Meals were served in private rooms downstairs, which makes it perfect for people who want to relax, eat, and have Nihonshu after an afternoon bath.
• kingcolt2016 (6/5): Should have paid more for better - Kusatsu, like Arima, is a hill area clustered with many onsen hotels. It is always difficult to pick a hotel in area of this kind. This time, I picked Naraya because its long history looked attractive to me. One of the staff members was able to speak fluent English, we had no problem when we checked in. The hotel is so close to the centre of Kusatsu Onsen, namely, the Yubatake. It was not necessary for us to walk upslope/downslope when we went to walk around the Yubatake and admire the night scenery there. The hot spring is all right to me. It is hot and has a mild sulphurous smell. The open-air bath of this hotel is not really open-air, it is at most an enclosed outdoor bath with canopy. This is not my cup of tea. Our room was an average and normal Japanese-style one, while our dinner was quite a dissatisfactory one. I think it failed in both quantity and taste. After dinner, we had to go out to add fuel to our stomachs with skewers. Maybe I should be the one to blame because I elected not to pay more for a better room, better meal or even a better hotel.
• aries740408 (10/5): 地點好,服務很棒,料理好吃,大力推薦 BEST IN TOWN - I had a very great time in Naraya, Great service, delicious food, convenient location and comfortable room. I highly recommend this hotel to everyone who wants to go Kusatsu. I also would like to share my unforgettable experience in here.I and my parents figured out that we forgot our stuff in hotel after we left Kusatsu and arrived in Ueno. We called Naraya and found a guy who can speak English at next morning.They found our stuff and sent the pics by email, and then send to us free of charge by the next day before we back to our country. Good service I would like to say. Will come back again definitely.
• marciazy (10/5): Love the place. - Stayed there for a night last week. The room and the onsen are decent, the food so-so (as said in other reviews), but all the same I love the place as the staff there are great. You can feel that they really care- if you enjoy yourself there, if you need any help, or if the yukata you are wearing is too long/too short (which can be uncomfortable). Somehow they manage to remember everyone’s face- whenever I’m going out of the hotel, someone would pass me my shows without asking my name or room number. When I checked out, I left a luggage in my room without even realizing it; luckily and unexpectedly, the driver came all the way to the bus terminal, found me in the bus and returned it to me. This literally saved my trip! Would love to go there again.
• Ping-Hue (8/5): - good Hotel location and service
• 934mab (6/5): Nice location, nice onsen.まあまあ。 - Located about 3hrs train-ride from Tokyo, Kusatsu is one of my favorite onsen spots in Japan. Naraya has opened it's door for nearly 140 years. It was my second stay there. My first trip was back in 2008 or 2009. The only difference and complaints were food and service. It was way better first time. This year, the quality of both food and service was gone down the hill. I never expect good seafood in Kusatsu. It's far from the sea and deep in the mountains. Veggies are good. Fish is ok. Same at Naraya. Well, it wasn't that bad. I'm just saying it was ok. I could pay more to have better dinner. The room was mediocre, nothing special because we didn't book superior suites. Pros are that they have fabulous onsen hot tabs. Location is the best. 七年ぶりに再訪。 奈良屋ならば間違いない、と思って。 高価な別室付きな部屋に泊まらない限り、普通の部屋は、昔ながらの旅館ですね。狭くは無いし、オシャレでも無い。 少しリノベして、一生懸命モダンちっくにしようとする努力が垣間見れますが、、、 食事があまり美味しくなかったです。刺身などは下レベル。食事に関して言えば、昭和の中流旅館そのまんま、何も進化していない感じ。(いや、前回はもっと美味しかった) もっと良い食材を仕入れて頂きたい。値段を上げてでも。 むしろ、払いたい。高くても美味けりゃ幸せなのです。 何故なら旅館滞在での醍醐味は食事にあると思うのです。 山の中の僻地、草津ですから、良い食材を確保するのが難しいのかな？外食しようとも、草津には美味しい店は皆無ですから。 食に対する意識が低い土地柄なのかもしれません。 前回はイワナの骨酒をオーダーできたのですが、今回はそういったメニューも無くなっており残念でした。 ただ、湯畑から徒歩数十秒？というロケーションは最高ですし、広いお風呂も素晴らしい。 食事が美味しかったらなあ、、、。ということで星三つ。
• SingaporeSnow (10/5): Recommended for a stay in Kusatsu - Naraya is a pleasant and comfortable ryokan. The staff are all warm, polite and hospitable and the food is of good quality, with just the right quantity. The onsen area is small but sufficient. The price is reasonable and the location is very close to the famous yubatake. The gift shop has a wide range of omiyage (souvenirs including food products), I bought the smoked eggs to try and enjoyed the novel flavour as I like my eggs hard-boiled, albeit that this was to a rather dry extent. I would recommend this ryokan if you are planning on staying overnight in Kusatsu. Only two minor gripes I have are: lack of wifi in the rooms - there was only wifi access in the lobby, and location of the toilet and sink near the balcony which made washing up in the morning a very cold experience in autumn (I can't imagine what it would be like in winter!).

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