The Grand Hotel

Location: 1 Chase Hill Road, Kennebunk, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Lift / Elevator
• Luggage storage
• Facilities for disabled guests
• Non-smoking throughout
• Board games/puzzles
• Concierge service
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Key card access
• ATM/banking
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Art gallery on site
• Wine release events
• Secured parking
• Fishing nearby
• Bicycle-friendly property
• Paddle boating nearby

Rooms Available

• Cozy King

  Our intimate Cozy King guest rooms are “oh-so-cozy” and just what you need for a luxurious space to lay your head at night after exploring the many sights and activities of town. Offering a spacious king-sized bed, beautiful armoire dresser, and clean marble private bath, our Cozy King is perfect for your Kennebunkport getaway. Approximately 218 square feet

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Concierge services

• Classic King

  Offering all the room amenities of the Grand rooms and quintessentially comfortable, Classic King rooms feature a king-sized bed outfitted in luxurious Matouk and Cuddledown bedding. Beautifully appointed marble and stainless Waterworks branded bathrooms come with glass-enclosed showers and heated floors. Approximately 230 square feet

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Concierge services

• Grand King

  The Grand King rooms, while smaller in size, offer all the room amenities as our other accommodations. Snuggle up in a king- sized bed underneath luxurious Matouk and Cuddledown bedding. The beautifully appointed marble and stainless Waterworks branded bathrooms are outfitted with glass-enclosed showers and heated floors all tucked into a charmingly compact space. Approximately 230 square feet.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Concierge services

• Grand King with Balcony

  This room features a private balcony complete with Adirondack chairs and a table. It includes a bathroom with marble accents and heated tile floors. A coffee machine is provided as well.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Concierge services

Guest Reviews

• Colleen (10/5): - Great location, beautiful room! NA
• Miriam (10/5): The staff was super helpful. - Super cute amazing bathrooms. Everything was wonderful!
• robert (8/5): -
• Kevin (8/5): - Location. Room was next to the elevator, hot and cold were reversed on shower, balcony needed paint upgrade. No staff around during our stay.
• cardinal (9/5): -
• Norman (4/5): - Close to Dock Square. Elevator was filthy. We asked the front desk to have it cleaned or at least vacuumed but it never happened during the two days of our stay. Breakfast was a lot of sweets and carbs. Better to eat in town. The room thermostat was unresponsive. We won't be back. Charged us for a "user fee" for the outside pool and the bicycles. It was winter with snow and ice. We protested and eventually got a refund. TV was impossible to use. Instructions provided were cryptic and useless.
• Lea (10/5): -
• Amanda (10/5): - Great location and the staff was friendly but not around much. The restaurant smell was a factor late at night and early in the morning in the elevator.
• Phillip (10/5): - Beautiful and relaxing. Staff was very helpful.
• Cheryl (8/5): - Can’t beat this hotel for convenience in Kennebunkport! And with hard to find parking in the city, the hotel parking was great! Rooms could use a little work, staff hours could be improved, and the breakfast was good but more drink options would be good as well as a microwave. Nothing so bad that I wouldn’t go back though!
• michael (9/5): -
• Clyde (8/5): 4 nights stay - It shows Breakfast on your site, but what I paid for 4 nights it should have been a hot breakfast. I know space was limited, it would be nice to have a microwave in the room. Water pressure was not the greatest. Overall it was very nice and convenient to shopping and restaurants.
• Tracy (10/5): - I loved the deck off the room, to people watch, listen to live music across the street (stopped at 9pm), and read a book in the sunshine.
• courtney (10/5): - Super cute and get for walking everywhere
• Christopher (10/5): - Downtown location cant be beat Clean and quiet Will stay again
• Ronald (10/5): - Fantastic location. Plenty of parking. Sister hotels and kayaking connection are a nice touch.
• Dan (10/5): -
• Dr Joseph (8/5): - Qualms - A bit dirty in public spaces . Nice young lady at desk . Roomgood . Location great
• Maria (8/5): - Great restaurant, great location!
• SCHWEIGLER (8/5): - Great location. Resort fee added to the room was a little insulting.
• James (6/5): - The only thing you are getting at this property is location and convenience to Kennebunkport. There is only one restaurant in the building and it is sushi. It appears also the restaurant has control of the beautiful front porch as they put police tape across the stairs when they are closed and take in the cushions so no one can use it. Breakfast is nothing more than continental style and no restaurant is available on premises for breakfast. The room was quite small with a single vanity, nothing special. After hours (5 pm) no one on the staff is available as they count on another hotel in their chain to attend to matters. If you check in late, you need to text a number to get a code to open up an outside box to get your key. All services, smores, pool, etc.. ARE NOT on property. They are at a different location; i.e. other hotel for use. If you don't mind this inconvenience, I guess this is the hotel for you but there really is nothing GRAND about it.
• SUSAN (10/5): - I liked that at night the only way to get into the hotel was with a swipe card, nobody works at the front desk during those night hours so I felt safe. Parking was great and just walking in the area around to get to the restaurants and shopping was really easy.
• P Figueroa (9/5): Overall, happy with our stay , location ,comfort and safety are important . - Everything was nice , we really enjoyed our accommodations. No seating outdoors, except for shared balcony on second floor, sad, view is so pretty
• Catherine (7/5): In the middle of the road - There are pros and cons to this hotel. The pros are the location and the cleanliness. The cons are the size of the room, not being able to put two suite cases open other than using one of the chairs, and the fact that they charge a $20 resort fee which you only find out once you have booked. Yes you can take a bike out and they give you two hours of kayaking which is fine if you want to do that but I think these extra profit centers for hotels of charging resort fees are going overboard. The size of the room. The breakfast was nothing to write home about and the resort fees.
• Frank (8/5): - Convenient and comfortable right in town!
• Jennifer (10/5): - Clean and quiet. Always love a room with a Keurig Machine. Didn’t get a chance to try the restaurant but Provisions across the street is a must for their breakfast sandwiches.
• Amy (10/5): - This beautiful property sits in the heart of Kennebunk/Kennebunkport. We loved being able to step outside the doors and walk to local shops and restaurants. Our room was lovely and we thoroughly enjoyed our stay.
• Kevin (10/5): - Would stay here again in a heart beat.
• Holly (8/5): - Great property with convenient location!
• Lisa (10/5): Exceptional -
• Carol (10/5): Idyllic time in Kennebunk - Kristine was exceptionally hospitable and well-organized. The hotel is lovely and very well-located. The stay could not have been more pleasant.
• Rachel (10/5): - A wonderful quaint hotel! One of the best in the area.
• rosemarys703 (10/5): Weekend getaaway. - The hotel is in a great location, easy walking distance to everything in town. The staff, room and experience was amazing, everything met and surpassed our expectations. The room was comfortable and clean, and the balcony had great views of the river and the town. We will definitely be back again.
• Rsaraiva (9/5): Perfect weekend getaway. - I loved the location, everything was within walking distance. Our room had a balcony with great views of the river and town. It was everything we expected, will be back for sure. Not much comes to mind, if I had to pick on one thing, maybe fresh cream at breakfast.
• Susan (10/5): Exceptional - Our room was beautiful! The windows are beautiful! Loved the warm bathroom floors! Perfect!
• Frank (10/5): Wonderful - Clean and great location
• Mary (10/5): - Centrally located. Able to walk to all areas. .Pleasant ,private large rooms .
• Bryanna (10/5): - Loved this hotel! Great location and awesome staff
• Rachel (10/5): - Great little gem right in the heart of Kennebunkport!
• Heather (9/5): Superb -
• Mary (10/5): Loved it! - Therefore to the heat did not work. We couldn't control heat. Room was 80 degrees. But we opened balcony door. We liked everything except heat
• Farrell (7/5): Good -
• Rodday (10/5): We will definitely be back! - The breakfast options were perfect. Yogurt, fresh juices, muffins, coffee...great choices for us. We had no dislikes...everything was grand!
• Christy (10/5): - Parking was convenient. Hotel is beautiful and located right in the middle of things. Room was very nice and staff friendly. As others have mentioned there really is no area to eat breakfast so you can sit in the gallery nearby or take it to your room. Still a very pleasant visit. I recommend the small Irish pub across the street for the live music and the brewery next door which has a small menu but excellent food.
• James (5/5): Don’t - It just isn’t up to par, the bedroom was the size of a broom closet The hotel really didn’t have anyone onsite most of the time. Breakfast was really pitiful
• Patricia (8/5): Just what I needed….rest and comfort…walking distance to restaurants… - Lovely quiet room… Heated bathroom…bathrobe… Water and coffee in room… Art in lobby… Breakfast…. Would have liked fruit at breakfast…other than apples!
• Amy (10/5): Exceptional -
• Jackie (10/5): - Very much enjoyed staying at this property. The one thing about this is they don't have front desk staff at night. We checked in after hours, but it was easy enough. Nice rooms, comfy beds, right in the middle of town. Would stay again for sure. Complitmentary breakfast was delicious, just need a microwave. Will be back
• Michele (2/5): Adorable hotel with far too many issues. - Beautiful property. Great breakfast but no where to eat it…. Great location Most unfriendly staff. They don’t speak or look at you. No where to eat breakfast. Suite was very small. TV was small and couldn’t stream on it. Bathroom door and door to the room were very difficult to close and open. Rand B and Rap music playing in the lobby. I wouldn’t go back there.
• Kenneth (6/5): - There was no one at the desk around the clock. It felt like a third party was running the hotel. I am not sure what I would have done if something happened during the night. The room was very small. The common outdoor balcony was not very clean.
• William (10/5): - The hotel was great, would not visit Portland anytime soon
• EmmaSaraWilliams (4/5): Disappointing and rude staff - Not a 4 star hotel. First of all the lady behind reception was rude and unwelcoming. She didn’t even acknowledge us most of the time and when we asked for simple things it seemed like too much effort. The hotel had water taps and even a bar but she said she couldn’t fill up our water bottles so we had to go through hundreds of little ones which was such a waste of plastic. Breakfast was very poor (with nowhere to actually eat it), why would you provide jam butter and spreads when there wasn’t even toast! I asked for a different cereal and again that was too much effort. Really disappointed in this stay. The Irish bar across the street played extremely loud music until late so we couldn’t sleep. We would not return or recommend to stay here.
• Donald (10/5): - Convenient to shopping and restaurants. Well maintained property
• KALYANI (4/5): - Spotty front desk service. Slim pickings for breakfast. Pool not on premises. Expensive for the limited offerings.
• Susan (8/5): - The hotel is small and fits right into the neighborhood with all the buildings close to the street. What this hotel might not have is offered by their sister hotels in the area.
• jelliclegypsy (4/5): Be Aware - This hotel did not measure up, and we fully understand we visited during high season. The location is great and overall the rooms are clean. That being said the following are areas of which to be aware before booking: * arriving at 1:30 we waited for 15+ minutes for someone to work the desk so we could drop our luggage. A sign informed us they would be right back, or we could call or text to inform them we were waiting. After 15 minutes we finally texted the number on the sign, waited 5 more minutes. When no text response was sent, and no one appeared we decided to walk around and return later. *we booked a “cozy” room as we don’t spend much time inside, however, there was no chair or bench on which one could sit - we did review this before we booked and the online photo displays a chair and an end table in the room, also be aware the armoire closet is very small and so narrow our clothes hung diagonally *breakfast- although sufficient choices were offered, food was not quickly restocked, in addition the breakfast area provided only outdoor tables on which to eat…so during the rainy morning this did not work, and with nowhere to sit in our “cozy” room, breakfast was uncomfortable at best *Staff was not guest aware - in addition to not working the front desk upon our arrival, not responding to a text, not stocking breakfast offerings in a timely manner, the service staff tied up the elevator and blocked walkways with the laundry and trash *bathroom- overall very clean but there was mold on the shampoo/soap bottles in the shower, see photos To conclude, though it was high season, this is not what one would expect for $500 per night
• Robin (10/5): - Perfect location in Kennebunkport! Amazing room, fabulously decorated. Steps from shopping and restaurants.
• Lane (10/5): - Great Balcony room w fantastic Irish corner bar across street.
• Stephane (10/5): - Proche de l'action
• Daniel (10/5): - Really nice boutique hotel. Rooms and everywhere is clean, staff was great (when they were there), breakfast was terrific for continental. Great location! Rooms a bit small.
• Stephen (6/5): - Highlights were view from the balcony and heated floors in the bathroom. Room was a bit dated and large water stains on ceiling and wall under air conditioner, but no cleaning issues.
• erick879 (10/5): A warm and comfortable hotel in a good location - This is a charming small hotel in the center of town. Comfortable, large room, great service by staff. Continental breakfast, including great, warm muffins. Part of the breakfast included pre-packaged cereals. As the only ones available that morning were all sugared cereals, staff went out to the store to search for better ones.
• Forest (7/5): Good - Hardly any choices left and no hot water for tea Needed a chair in the room plugs s few housekeeping issues
• Karen (10/5): - SPOTLESS! Only complaint was checking in. No one was at the desk and we were told to walk to the Kennebunkport Inn. It was difficult to get a number. It took me 30 minutes to straighten out. Annoying but not a big deal!
• James (8/5): Very good - The location was perfect as it was near shops and restaurants. Room was clean and comfortable. Bathroom could have used extra towel bars for hanging up used towels and cloths. We were charged an extra $50 to our 2nd day (ck out day) in anticipation of addl charges. That is unacceptable. We now have to wait 3-5 days for the extra charge to be refunded. No one at the front desk to greet us on registration.
• Gabrielle (8/5): Very good -
• Marie (10/5): - Perfect location
• Mark (7/5): Great location but needs staffing. - Location There was no one at the front desk upon arrival. We had to wait to get our room key. Very little staff to answer questions.
• Inspire297189 (10/5): Beautiful Grand Hotel in the Heart of Kennebunkport - The Grand Hotel is a beautiful boutique hotel in the heart of Kennebunkport, Maine. There is a beautiful art gallery in the lobby along with the reception area. We were welcomed from the moment we walked in. Our room was clean, very comfortable bed, had a balcony overlooking the quaint town and what I loved the most was that the floors in the bathroom were heated! Just after we checked in there was a knock on our door and it was Anastasia from the front desk with a bottle of champagne, two champagne glasses and a platter of delicious macaroons. We were so touched by her kindness and made our 45th wedding anniversary so special. Would most definitely return to this little gem of a place.
• anncB2535PY (10/5): Steller overnight. - I must say Derrick was so welcoming, had a parking space saved (on Derby weekend), checked us in while we were parking, and helped to schlepp all our stuff from the car to our room. Oh, and told us our reserved room was not up to snuff, so he upgraded us! Gave us recommendations for the food we were looking for, and in general, could not have been nicer. Accommodations were absolutely lovely, (I slept like the proverbial rock) and check out was seamless. I would love to go back.
• W1225XHjanp (10/5): Wonderful hotel!!! - Wonderful accommodations! The people were so kind and welcoming. Very organized with checking in and checking out procedures. The room was beautiful and clean.The bed very comfortable. You will love it here! Do not hesitate to book a room!
• Laurie (10/5): - Everything
• Dean (10/5): - Great stay!
• Shawn (4/5): - There was no hotel staff onsite which was not communicated until check in. The room was 83 degrees and we could not regulate the heat properly. Again, no on-site staff, Door to balcony did not lock, not ok. Business across the street has live music every weekend until 10p. Not notified at anytime. Unacceptable.
• Q1005JRruthb (10/5): Grand Good Choice! - We've been coming to KPT for over 30 years. We've stayed at nearly every hotel in the port. This hotel is well appointed, clean,comfortable bed and has a fantastic location, walking distance to everything.
• Donald (1/5): Our anniversary night started off with frustration and disappointment. - Location We could not get in to the hotel they lock the doors to the lobby at check in time which is 5 o’clock pm. They ask that you drive across town to another hotel for assistance and then redirect you back to the same location which is still locked. Frustrated we chose to wait in the hotel restaurant around the corner only to find that our keys were in the restaurant at their reception stand. The whole process left us feeling unwelcome and frustrated. Poor management practices and customer service.
• lexDC84 (10/5): Fabulous time in KPT - My Mom and I took a girls trip to Kennebunk and found the Grand Hotel to be the perfect spot to rest our heads. I really enjoyed the art gallery, room with a view, superb location, and top notch customer service. I should note that there isn’t full time staff at the hotel, which they are very transparent about. The staff is available 24/7 over text/phone and are at a local sister facility. This was actually quite enjoyable, made me feel that I was at my home as opposed to a hotel. The complementary breakfast was great, and there are bicycles we used to ride down to the beach. We LOVED KPT and would most certainly return to the Grand!
• Dan (8/5): Another tiny room - The location is great. The room was pretty nice. We never saw anyone at the lobby for check in or out. The restaurant downstairs smelled like old fish…… Clean but tiny room.
• Daryl (10/5): Exceptional -
• Hunter (10/5): Wonderful place to stay, perfect location! - It was a great breakfast. The muffins were AMAZING!!! The staff putting the breakfast out was super friendly. Nothing could have been better!
• John (9/5): Superb -
• Robert (6/5): - Small room, one nite stand and only 1 chair to sit on
• Ann (10/5): We had a wonderful time as usual and will be returning next year! - Breakfast was amazing! Rooms are lovely and the staff are fantastic! The location is perfect. Love staying at The Grand! If I had to make a suggestion, having a small refrigerator in the room would be very helpful. We had to keep replenishing our cooler with ice to keep our items cold.
• Julia (3/5): Poor - Messed up my date of reservation right away, no person at desk on check in, couldnt get the app to work on the elevator, open key didnt work to get in the hotel, 550.00 for a room we were in for 14 hours!!! Still charged me foe 2 nights when we were there for one. not impressed unfortunately
• Mitchell (10/5): - Great location with a wonderful, friendly staff. Rooms were spacious and clean
• mark (6/5): - Our bedroom was tiny. Pictures showed larger accommodations. Other larger rooms available at same price but we were given small room. Won’t stay here next time we come back Front desk person was not friendly The hallway on our level had an ice refrigerator that appeared to be there temporarily but was in use. Bad
• Katherine (8/5): Clean, quiet, great location. - Excellent location. Quiet room. The digital key did not automatically download when the room was ready. It would have been nice to have access to the room earlier to freshen up after a long drive, but not the end of the world.
• Marie (10/5): Exceptional -
• Andrea (8/5): - Have stayed here several times … always a good experience. Some suggestions: need better lighting in the bathroom!!! Touch-up peeling wallpaper in bathroom. Small fridge in room would be great. While I greatly miss the 1st floor suite, will look forward to eating at the restaurant during our next visit.
• 7LynneH (8/5): Feeling a little cold - First of all great location, great room, clean. The only thing we didn't like was the fact that there isn't a check-in area. You need your phone to get in and out. Just feels a little unwelcoming. If this doesn't bother you, you will enjoy! Oh and the mattress was saggy.
• AuburnL (4/5): Charging for 4 star hotel - We stayed here last year (2021) the same weekend and had a great experience. Very clean room, no issues at all. We were anticipating the same experience ., We were very wrong. They don't have staff at this location, it is a text and app set up for check in/out and keyless entry with a third party app. To start the app didn't work, so we had to call the sister property to get physical keys sent over.. Then we went into our room 308. The heat didn't work. Call the sister property again and they send a bell boy over to assess the situation. While in this room we notice large stains on the rug and and furniture. Rips in the furniture and less then clean bathroom. We were switched to another room down the hall... no heat. Also no closet or dresser for our belongings. Third room was not clean and still no heat. The entire time this is going on, the front desk is talking to the bell boy, not us, the customer.. We try to call the front desk and get disconnected numerous times. We texted as well with NO response, even though they had encouraged us to reach out via text message as the best mode of communication.. So now we have to get in our car and drive to the sister location. While the woman at the desk was courteous , when asked to speak to a manager, she attempted to play herself off as one. I had to press the issue. When the manager came out she was very professional and assisted in getting a room with heat and a place for our belongings. They upgraded the room to a bigger size to accommodate.. Mind you there were only 3 other cars in the lot, at most all weekend. They were far from fully booked. So providing the proper room should not have taken over an hour all together The room we finally checked into had working heat. It also had a ripped carpet and a balcony door which did not lock. The app for the key system to enter the building and room worked about 50% of the time. The continental breakfast was typical of a boutique hotel, however the muffins and bagels were steal. The bagel slicer was broken and the sharp end was sticking up with screws loose. We place the broken utensil on the desk. The next morning the same broken utensil was placed on buffet for guests to use the next day... still broken . The location of this property is ideal. It is walking distance to everything. It was very disappointing to deal with all the issues. For the money they charge the property needs some major attention. Unfortunately, they own a good portion of the hotels in the area and apparently do not feel like guests should get a good value for the money spent.
• Karen (8/5): - Small
• Julia (10/5): Exceptional -
• Linda (10/5): Exceptional - Everything! Perfect location, so comfortable.
• Brett (7/5): Good -
• Pamela (8/5): beautiful Kennebunkport - I like the location as we can walk to a number of shops and restaurants.
• 218debd (4/5): Fair but not Good - The hotel room has water stained with peeling wall paper and the room itself was not equipped well for the nightly price. There was no closet only a wardrobe was provided that also served as the coffee area. The designated side for clothes did not fit a regular size clothes hanger! The bed was comfortable and the location of the hotel was great if you want to be right in the downtown area but it is not worth the price. As described, there is no staff on site if you have an issue, however, during our check in thankfully someone was there because the keyless system did not work. I tried calling the sister hotel, as instructed, and I was disconnected several times. We would not return to this hotel.
• Queen (10/5): Had a great time - Breakfast was great and hotel was located in the heart of the town
• Arne (10/5): Relaxing at Grand Hotel - Totally perfect location, shops available on t he street outside, restaurants a minute walk away. Enjoyed the very quiet room, never heard other guests. Great stay !
• Melissa (3/5): Not as grand as it used to be - great location, previous stays there were great. There are on site staff, especially an issue when you have a problem and we had several this time. If you can get staff at a nearby property on the phone, they are very helpful. We had to go up to the other location every time we needed something. Some of the time we just gave up. The hotel looks like it is in need of attention. the carpet in our room was severely stained, looked like they tried to cover it up with an area rug but it was still very obvious.

Photos