Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Name: Villa del Palmar Beach Resort and Spa, Puerto Vallarta
Address: Blvd Francisco Medina Ascencio Km 2.5, Zona Hotelera Norte, Puerto Vallarta, 48333, Puerto Vallarta, MX

Location: Blvd Francisco Medina Ascencio Km 2.5, Zona Hotelera Norte, Puerto Vallarta, 48333, Puerto Vallarta, MX

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Luxurious Amenities
Indulge in 2 outdoor swimming pools, 2 spa tubs, and a thrilling waterslide. Enjoy room service, multiple dining options, and poolside bars for ultimate relaxation.

Convenience and Services
Benefit from complimentary Wi-Fi, concierge services, and gift shops. Features include express check-in, dry cleaning, and a 24-hour front desk for a hassle-free stay.

Spacious Accommodations
Relax in individually decorated guestrooms with kitchens, private balconies, and free Wi-Fi. Stay entertained with cable TV and enjoy the convenience of safes and desks.

Book your luxurious stay at Villa del Palmar Beach Resort and Spa, Puerto Vallarta, where convenience meets indulgence.

Important Information

Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Boat tours nearby
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
ATM/banking
Gift shops or newsstand
Shopping on site
Golfing nearby
Snorkeling nearby
Scuba diving nearby
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Wedding services
Express check-in
Children's club
Expedia Local Expert concierge
Pool umbrellas
Billiards or pool table
Grocery/convenience store
Tours/ticket assistance
Wheelchair accessible parking
Waterslide
Snack bar/deli
Parking (limited spaces)
Pilates classes on site
Playground on site
Volleyball on site
Free self parking
Free grocery shopping service
Beach umbrellas
Beach sun loungers
Pool sun loungers
Beach towels
Beach volleyball on site
Boat tours nearby
Internet access
Casino nearby
Health or beauty spa nearby
Coin laundry on site
Wheelchair-accessible van parking
Wheelchair-accessible on-site restaurant
Handrails in hallways
Handrails in stairways

Rooms Available

Suite, 2 Bedrooms

1 King Bed, 2 Double Beds and 1 Double Sofa Bed
900-sq-foot room, furnished balcony/patio with garden views

Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking, renovated in October 2014
Room is accessed via exterior corridors and room/bed type depends on availability at check-in

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Separate sitting area
- Room service
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillow menu
- Room and bed type depend on availability check-in
- Balcony or patio
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Blender
- Griddle
- Mixer
- Soap
- Laptop-friendly workspace
- Paper towels
- Deck or patio
- Closed captioned TV
- Shower grab bar
- Wheelchair-width doorways
- Desk chair
- Smooth flooring in room
Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed
650-sq-foot room, furnished balcony/patio with partial sea views

Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking, renovated in October 2014
Room is accessed via exterior corridors and room/bed type depends on availability at check-in

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Separate sitting area
- Room service
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillow menu
- Room and bed type depend on availability check-in
- Balcony or patio
- Furnished balcony or patio
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Blender
- Griddle
- Mixer
- Soap
- Laptop-friendly workspace
- Paper towels
- Deck or patio
- Closed captioned TV
- Shower grab bar
- Wheelchair-width doorways
- Desk chair
- Smooth flooring in room
Junior Suite

2 Double Beds OR 1 King Bed
550-sq-foot room, furnished balcony/patio with pool views

Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking, renovated in October 2014
Room is accessed via exterior corridors and room/bed type depends on availability at check-in

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Room service
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Balcony or patio
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Blender
- Griddle
- Mixer
- Soap
- Laptop-friendly workspace
- Paper towels
- Deck or patio
- Closed captioned TV
- Shower grab bar
- Wheelchair-width doorways
- Desk chair
- Smooth flooring in room

Guest Reviews

Scott (10/5): - A nice example of a fairly well maintained hotel, with great staff, beach access and access to public transport if you’re inclined. Bed was too soft for me but fine for my wife. Overall pretty great experience.
Sonia (10/5): - Staff were very friendly & helpful everthing was organized. I would recommend the hotel to family & friends . a lot of activities for all ages. Had a great time there. Will definitely go back.
Weng Kong (10/5): - Amazing resort !!
KASSIA (10/5): - I like everything about the hotel. Everyone was pretty much friendly except Al at the front desk. He was very rude and acted like I was bothering him when I asked him about taxis to the airport. But I won't let that one bad allle spoil my review of the hotel as it was overall a good experience except the encounter with Al
Lorraine (8/5): - Pools and hot tub were great. Due to location close to the river, swimming is not possible in the ocean. Too rough. Problem with the humidity in the room, fixed with a dehumidifier. Small ants in the prep & kitchen area.
Donald (8/5): - pools were super clean. the food was very good. the beach has little pepples that are very uncomfortable and is too steep to body surf. the rooms have balconies which were nice.
Ngoc Hoang Thi (10/5): - Love the resort, and we will come back.
Gwendolyn (10/5): - I really like the location. This time of year the pool bar service was slow when only one person working. The people are usually pretty friendly here.
jessica (6/5): - Wish they had more entertainment and interaction Room where clean just old and run down looking
Luis (10/5): - I had an amazing stay at this hotel! From the moment I arrived, the staff were friendly and welcoming. The rooms were clean and comfortable, the pool was a great spot to relax, and the overall facilities were top-notch. What really stood out to me, though, was the exceptional service - despite the hotel's international clientele, I never felt like I was treated differently as a local. The staff's warm and attentive approach made me feel right at home. If you're looking for a hassle-free and enjoyable stay, I highly recommend this hotel. It's truly one of the best experiences I've had en Puerto Vallarta.
Melissa (10/5): - It was great. This is our third time. (Probably our last) We would appreciate if the sales efforts could be less invasive. I did not appreciate my phone ringing several times throughout the days prior to arrival. Even when I said we did not transportation nor excursions the efforts did not stop. We only had two full days to relax so we were not wanting to do anything.
Lisa (10/5): - We were well cared for during our stay. Staff was so friendly and helpful. Loved everything about it. Only thing is, I would love to see a few more menu options.
Tony (4/5): - The concierges were extremely nice during check-in. However, for the first 4 of our 10 day stay, we couldn’t walk through the lobby without one of them bombarding us to buy a time share. Each time we told them we already owned 2 timeshares and weren’t interested. After the 4th day, they were rude and wouldn’t even say hi to us. That said, all other staff were extremely pleasant. I give the concierge staff a 1 star. Other staff, especially the maids, 5 star! The room air conditioning was set at 71.5 degrees F and although rooms have thermostats, they are locked. We had to get maintenance to come in the room with a ladder to access the crawl space to adjust the temperature to 68. The room phone didn’t work so we had no way to take advantage of the 24 hour room service without using our cell to call the front desk. The tv remote control didn’t work. The bedside lamp didn’t work. The food on site was mediocre, at BEST! (Unless you get an American pizza, which was amazing. On our 5 night, after returning from a day on the beach and getting back to the resort around 10:30 pm, there were staff members changing a gas tank of one of their personal vehicles under the entrance to the resort at the FRONT DOOR! The entire lobby to include the hallways to our room reeked of gasoline the entire night and next morning.
ARTURO (2/5): - Not very friendly,
Adela (6/5): - Things that I didn’t like are you can’t pay cash or debit card inside the hotel and they don’t have enough bedrooms so they give you a room with two bedrooms
Rosa (10/5): - Very nice hotel and friendly staff will definitely go back!
marco (10/5): - Staff was very helpful. Tons of ammemities and services for guests such as life vests, day care, hospitality room etc
KRISTIANA WANITA FAYE (6/5): - The resort is very clean and safe. I appreciate that for the kids. But when you first arrive; there’s a lady or a bunch of them that take some much time away from you trying to sell you timeshare. We were going to leave the resort and relocate because of her. She’s annoying and in your face. I had to get mad at her for her to back off. Took four days for her to get the point. The food at the buffet was okay, but they charge you for everything. The BEST service we received was from the chef and the waiters at “The Market”. The food was amazing, the service was impeccable, and they took care of us.
James (4/5): - The front staff will keep trying to sell you things you don't need even after you have checked in and the same people will not even remember they tried to sell you something and act like you just arrived. This takes up your vacation time. I also needed some things in the early morning and the guy in the lobby said nothing was open, that was untrue and I was able to go to oxxo 24hrs. The food was lacking in many areas and the buffet was terrible. I thankfully did not do all inclusive as I like to go outside of the hotel to find the best restaurants but was charged $70 for orange juice pancakes we didn't eat and unripe and incorrectly cut fruit which left the hard parts of the melon and pineapple attached. I went out for a night out and came back to a clean room but a non working toliet. I know stuff like this happens but this should be handled differently. I will find other options for the future.
HECTOR ALEJANDRO (8/5): - Clean room
Eliana (10/5): - I really liked the rooms the colors, most staff were very friendly, food excellent. Definitely will be back.
Leticia (10/5): - Everybody is friendly.
Enrique (8/5): - I would have rated them a 5 star but the lack of service staff the first day was noticeable. The second day was better, Luis our pool server was great but he was the only one around. There was a group of guests that had him running around but he took great care of us.
francisco (10/5): - Great place to stay ,
Linda (10/5): - convenient to walk across the road to restaurants, close to Costco, 10 minutes to Old town.
Maria de la luz (10/5): El mejor hotel - Muy recomendable en esoecaila al señor Hugo en el restaurante de la alberca ,una finísima persona su atención tan amable y atento
Timothy (10/5): - Great place to bring children and older parents
Mario Rey (8/5): - Food is good,
Shaun (8/5): Mixed, but more good than bad. - I will do a list of positives and negatives, as there were a few of both. Postives: - Lovely pools and beach area - Helpful concierge staff (shout out Ruben) - Room was good size with a great view from the balcony - Kitchen was well-equipped - The "El Patron" restaurant was mostly very good. Negatives: - The Kids Club was a massive disappointment. The kids were not allowed to stay there as long as they wanted, we were constantly asked to pick them up and take them back again between activities. For the parents at least, that completely defeats the point. - The "La Trattoria" restaurant at lunchtime was not very good. - The air conditioning had to stay on all the time to avoid condensation collecting and making the floors slippery and dangerous. - Everytime ordering something seemed to turn into a bureaucratic exercise - ordering ice-creams using a 2x1 voucher somehow required two signatures.
Jarell sterling (6/5): - Property was nice but staff was very rude
adam (8/5): Good value - Enjoyed our stay and liked the option for just breakfast as we generally like to go out of the resort for lunch and dinner daily. Pools and beach were nice. Elevator was old and slow but otherwise everything was fine. Staff was great. Good value. We stayed 9 nights
Anaydelin (10/5): - Staff was really nice and it was located in a good area close to everything
Steven Bryan (10/5): - Close to town and shopping. Extremely clean resort, great food and very friendly staff.
miguel (10/5): - Compared to surroundings properly is a bit pricey but accommodating. I recommend including breakfast with your stay . Need at least 1 more beach and pool towel desk and more drop off bins for towels throughout the pool area. Immaculate location, impressive service and very clean rooms with great amenities. Recommend a bigger gift shop on site . We will definitely be back!!!
Esmeralda (8/5): - The location is great! It’s next door to La Isla shopping mall and a 10minute taxi drive to el malecón. The staff and hospitality is great! The hotel is not too bad for its price I have to say it definitely needs to be remodeled but it not too bad I actually enjoyed it. The pools are great there is a big pool and a kids pool area. It has its own beach access and 3 restaurants and a cafe. For the price I would definitely return.
Lisa (8/5): - Would stay again
Scott Sinclair (10/5): - One of the most friendly and relaxing experiences I've had in a long time. At times it was a bit noisy but it is very family friendly so there were lots of kids. Otherwise, amazing!
Rita Ann (10/5): - Very enjoyable Staff were very helpful
Belem (10/5): - It was a great experience. Staff was friendly and courteous. They had great activities for the whole family: kayaking, volleyball, pickleball and gym in the complex are available. Only negative was the elevator of my assigned building was not working, no biggie since we could take the next building’s elevator and walk a little extra!
Verified traveler (10/5): Thumbs Up - Amazing room with a view. AC was great to battle the sun outside on the beautiful beach or the amazing pool. Breakfast every morning was an absolute treat.
Hugo (10/5): - Everything
william (10/5): - I love the Villa v Del Palmar Puerto Vallarta. Fantastic staff and resort.
Rosa (10/5): - I liked everything about the resort! I had an amazing time
Rene (4/5): - Customer service was horrendous. Staff looked miserable and was unfriendly. Property was run down and food was not good.
Thierno Mamadou (8/5): - Great hotel and stay with kids. There are two pools and plenty of chairs. Some restaurants are outdoors so when it rains they are closed. I highly recommend the sushi and the Mexican restaurant amazing cuisine. You have to sign for every meal or drink at first it's a hassle but then you understand that some guests do not have the all inclusive options. Overall we had a good time and will revisit again.
Lilian (8/5): - Al hotel ya se le notan los años, sin embargo lo tienen muy limpio y conservado, eso sí, URGEN elevadores nuevos, han de ser los originales. El staff es muy amable, pero eso no quita que les falte ser más serviciales. Los días que estuvimos en la alberca no hubo meseros que se acercaran a ofrecer servicio.
Christian I (8/5): - Location wise is great you have so many food options many are walkable and also uber eats is available. Staff at restaurants inside property are very nice and friendly. Any help needed at rooms the service is super fast. Rooms are very well equipped just like a rbnb. Upon arrival be prepared for sell agents about “time shares” no way to skip them at all. Two pools on site the one with slide 6.2feet deep on a section and start with with 4ft. Beach is just a couple of steps. Hotel provides with pool towels.
Ernestina (10/5): - Food and cleaned
Manuel E Correa (10/5): - Good
Priscilla (10/5): - I really enjoyed our stay, it was really spacious we did the one bed and it looked like an apartment the bathroom was spacious, came with a living room area/ kitchen. the staff was great and there was security at night walking around. i would stay here again its really family oriented so if you have kids its perfect!
Adriana (10/5): - Excellent hotel, very clean and pretty.
KARINA (10/5): - Nice property, my kids really enjoyed the pools, wifi reliable, comfy beds, excellent view
Drew (4/5): - This property was a huge disappointment. Pushy timeshare pitches, even calling our room daily after we declined in person several times. Extremely overpriced and mediocre quality food at tue restaurants (when theyre open). They also charge a 15% "service fee" on top of everything and then you still tip as well. I used my cc on file for charges and at one point tue pool bar "which had abysmal service, said we reached the "credit limit". I had to go to the front desk and see what was going on and it turns out, there is a 4,000 pesos/200 usd limit set when you check in that they never even mentioned to us. Needless to say, we didnt spend 1 more cent there after that incident. We will definitely not stay here or its sister propert again and would recommend to others to look elsewhere. 2/10 experience at this property.
Kesha (4/5): - Gross beach. Old rooms. Mediocre service.
Lina (6/5): - Rafael at the pool services is excellent, he is very attentive, very nice humble man. The Asian restaurant food was good but poor service. We like the aqua aerobics/dance at the pool. The property is small. They need more pool chairs, people reserve them and by 9am they were none available. The sunsets at PV are the best!
Ricardo (10/5): - The property was excellent
Lourdes (10/5): - Beautiful
Alejandra (6/5): - Located near airport and downtown. I did not like that they tried charging us for breakfast that was supposedly complementary. Their food was not great anyway. They asked us for our room numbers for everything. They tried to sell us a timeshare as soon as we arrived. I think this place is over priced. They try to charge you for everything. Would not book again or recommend to others.
KARRIN (10/5): - Our family had an amazing stay at Villa Del Palmar! The staff was amazing and made our trip! Ian and Charly from the entertainment team were amazing and showed how much they loved their jobs! Overall a great stay and would recommend! The property was a bit on the older side but very clean and safe. There was a great food area called the Food Park right across the street that we ate at multiple times. We did not do all inclusive and enjoyed this decision as the resort only had four restaurant options.
Marisol (10/5): - Clean and upgraded
isabel (10/5): - The staff has superb customer service and very hardworking!!!! I enjoyed the activities like bingo and paddle boarding. The only thing I didn’t like is we were not able to check in earlier even with paying an additional fee.
Donald (8/5): - Only issue…would except late check out & we have been going to this hotel for 35 years 9-10 weeks a year
Wendy (10/5): - I did t really like the pickleball bouncing at 0730 in the am.
Sonia (2/5): - The staff spent two days bothering my family and I about a timeshare for another hotel. They offered a taxi to the airport and I paid for it. Then they said they couldn’t honor it and never refunded me. I didn’t get help with my luggage after my stay. I would not stay there again.
Angel (10/5): - Servicio
Adolfo adrian (10/5): - Great place!!
Veronica (8/5): - This hotel was beautiful the room so spacious with a small kitchen and balcony. There is a shopping center 5 min walk and a grocery market, Pizza Hut also 5 min away . I would definitely come back.
Roxann (10/5): - Very clean , the service was excellent from front desk , housekeeping and servers . We are so grateful to have spend our family vacation at this hotel
Jennifer (10/5): - It was a wonderful place to stay! Very nice staff and an excellent excellent breakfast buffet!
Eduardo (10/5): - Ok
Uriel (8/5): - La locaciones están excelentes todo el personal super amable.
Margarita (8/5): - It was okay
Virginia (4/5): - This hotel is old and smells bad
Erika (10/5): - Even though the check in process was slow, Alvaro was super helpful. Very family friendly environment. Had a great time. Everything is neat by.
NILDA (10/5): - Good communication
Kassandra Lynne (8/5): - Was an older resort but was clean with friendly staff. Very nice stay.
Yesenia (4/5): - Nuestro checking era a las 3:00 de la tarde y nos dieron nueva habitación a las 6:00pm 😏Este hotel lo que les interesa es vender membresia. muy insistentes en cual les dije que no estaba interesada. Este hotel es demasiado viejo y por el moho mis alergias están terribles
Zoila Esmeralda (10/5): - The place was nice and the staff too
elizabeth (6/5): - this property is like a time share, very difficult to get away from the "pitch" Cost me 8 hours of my trip. The food here is terrible! the drinks are of poor quality especially for the price. Limited air conditioning( rooms only, if it works) the pool was clear in the morning but by 3 it was cloudy and smelled of urine. the beach was nice though. there were good restaurants close by and the location of this property is good. But that is the only thing
Jerra (4/5): - Disappointing and Not Worth the Price I had high expectations for this resort given the steep price, but unfortunately, it fell far short. The property feels old and outdated, chipped paint, and furniture that’s seen better decades. For what we paid, I expected a lot more in terms of cleanliness and modern amenities. The food was mediocre at best. Bland flavors, limited options, and clearly not made with much care. Definitely not what you’d expect from a supposedly high-end resort. Overall, this was a major letdown. You’re paying luxury prices for a budget experience. I wouldn’t recommend it unless you enjoy overpaying for underwhelming service.
Laura-Lee (10/5): - Amazing staff all around. Property was kept very clean. The resort was very family friendly, they had high chairs as well as it was accessible for strollers. They have cribs available upon request. All restaurants have amazing food, not once did we think we would get sick from anything we ate. I would recommend this place over and over again except I don’t want it to get too popular and over crowded! It was the most perfect get away for my husband, myself and our baby!
Ruth Lopez (10/5): - Great Staff and Cleaning Staff also.
Josie (10/5): - The pool, the beach are and the entertainment by the pool area. Very clean also
abraham (2/5): - Rooms are out date food is terrible the best thing they have are nacho and quesadillas . Seafood is really bad drinks are cheap .
Hector (10/5): - Thank you to Martin and all the staff!!
Tyler C (6/5): - cleanliness was lacking and food quality during lunch was really bad.
Sarah (4/5): - Sadly I wanted to love my stay but can not. We have experienced flooding bathroom which we have been understanding about put trash cans under the leaks put towels out to clean up. Was looked at the next day nothing I guess to be done. Will probably happen again if it rains that hard again. Time share sell when arriving wasn't great but not unexpected. Time slows down here which is ok but ordering from the menu makes for 2 hour lunches/breakfast are a little long if you have to be somewhere. The final kicker is our phone line is crossed with the room next to us. We advised staff hopefully this would be resolved. Alas no repair was made so we constantly receive calls, asking us to sign our tickets. We say you have wrong room advise numbers are switched but will receive several more calls in a row. I have went down again advise staff. Instead of repairing the issue the operator will take all our calls. Asked about room change or some compensation. Nothing available tell tomorrow so no luck there, offered resort dollars, which I am not hopeful about as any credits we currently have ie the spa you the only way to use is to be upsold like can't use for 60 minute massage only 90 minute. I said we would take the offer but nothing was handed over. Very exhausted traveler from early morning calls, and late night calls and not a happy husband. My advise, as it will probably not be fixed, is if you get room 3332 or 3334 upon checking in tell them you want another room.
Thomas (6/5): - A decent place, but very very dated. It is clean and the staff is pleasant. Room service is mostly responsive, but we are still waiting for the coffee packets. The concierge service is lacking. They only seem interested in you until you refuse their sales pitch and invitation for a membership presentation. Then is it like "Guest Who". Avoid the initial concierge meeting after check in if you can. Just a glorified sales pitch. If you stay in this area, you will need transportation to get around, unless you taxi everywhere. If you do rent a vehicle, be aware of the $35 per day extra liability insurance coverage which they say is "mandatory".
Kseniia (10/5): - It was a great stay, cozy, warm, tasty. The only downside is that they include 15% in every service ( even if you buy a coffee at the counter, a bottle of water or get the food that is already included ( all inclusive) in your package. The more food you eat , the more gratitude you pay. So I started thinking of limiting eating and drinking while being on all inclusive package, as I would end up paying 15% on top of every little thing !!! I guess that is how business work here. They probably don’t pay a l out to employees, really low wages, but this 15% is the only reason why they work.
Cynthia (4/5): - The hotel was nice, but the experience was frustrating. We booked through Expedia, where it clearly said lunch was included. At check-in, the staff confirmed it was free at a certain time. At the restaurant, we asked again and were told it included appetizer, meal, and dessert. After eating, they brought a card machine and said we had to pay IVA (tax) and a service tip—over 1,000 pesos. When I questioned it, they said, “Oh, they didn’t tell you in the lobby?” I told them it was never mentioned, and they just said, “Well, they should have told you.” If I had known, we wouldn’t have ordered so much. They also charged my mother’s debit card without her authorization, overdrafting her account and causing fees. When we brought it up, the staff was rude and unhelpful. They said the free lunch was an Expedia promotion and not their responsibility. The lack of transparency and the dismissive attitude from the staff were unacceptable. I would not return or recommend this hotel.
Joanna (4/5): - I think they need to make people aware that the two bedroom suite is not a two bedroom suite but it’s a two room separate keys separate doors. Also, we had continuous AC issues where it kept on causing condensation in the hallway, which then caused a tripping hazard.
Gabriela (10/5): - We enjoyed the property, it is not one of those huge all inclusive resorts that is overcrowded. It is a family friendly relaxing resort. The food onsite was good and the nightly shows were an extra bonus.
laura (10/5): - We would absolutely stay here again. Staff was nice and the hotel had lots of activities for all ages. The breakfast buffet was included in our stay and it was yummy with lots of variety.
Francisco (10/5): - Excelente servicio todo muy bien. Limpio.
Rosario (2/5): - Pool
Rosabel (6/5): - I dirent like there presentation. And the people how trying to sale you hotel space. It’s a day of waste!!!. Not happy . You come to enjoy vacation. Not to sale you hotel space .
ADOLFO (10/5): - Wonderful place !! Exelent price ! Great value ..... breakfast buffet it's really good and complete. It exceed our expectation!! We will definitely be back again.
Klarc (8/5): - The facilities and staff were very good. Great food and pool
DAREN (6/5): - If you are looking for beautiful rooms, DO NOT BOOK THIS PLACE. The property itself is nice but these rooms have not been remodeled since they opened the resort. When you get there, they spend almost 2 hours trying to pitch their new hotel. I finally had to raise my voice and say enough is enough I AM NOT INTERESTED. If you don't like the same food everyday, DO NOT GET ALL INCLUSIVE. The food is HORRIBLE and very, very, processed. The only reason I would ever stay at this place again would be because it is in a very convenient location to everything including Malecon. Bottom line. If you don't mind REALLY old rooms with plastered patchwork EVERYWHERE in the room...this place is fine. If you want a more luxurious room...there are plenty of other locations within walking distance.
Ruben (10/5): - We have been coming to Villas Del Plmar Resort for over 15 years and love it. Very clean gorgeous grounds and excelente staff.