Hotel Los Recuerdos

Location: Via Peñol Gatapé Km 19, Guatapé, Antioquia, 53847, Guatapé, CO

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Free WiFi
• Terrace
• Garden
• Luggage storage
• Sauna
• Designated smoking area
• Elevator
• Safe-deposit box at front desk
• Front desk (limited hours)
• Tours/ticket assistance
• Access to nearby outdoor pool
• Airport transportation - pickup (surcharge)
• Pool sun loungers
• Banquet hall

Rooms Available

• Superior Room

  1 King Bed

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathrobes, a hair dryer, and towels

  Practical - Phone

  Comfort - Daily housekeeping

  Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Junior Suite (Panoramic)

  1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed OR 2 Double Beds

  441-sq-foot room with lake views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Phone

  Comfort - Daily housekeeping

  Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Suite (Imperial Panoramica)

  1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed

  Overlooking the lake

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead

  Practical - Phone

  Comfort - Daily housekeeping

  Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Premium Room

  1 King Bed OR 2 Queen Beds

  269 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe and phone; cribs (free) available on request

  Comfort - Daily housekeeping

  Need to Know - No rollaway/extra beds available, bed sheets not available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Junior Suite

  1 King Bed OR 2 Twin Beds

  463-sq-foot room with water views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Daily housekeeping

  Need to Know - Bed sheets not available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Deep soaking bathtub
  • Free cribs/infant beds
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Suite (Suite Imperial)

  1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed

  753-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathtub, bathrobes, and a hair dryer

  Practical - Phone

  Comfort - Daily housekeeping

  Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Premium Suite (Jacuzzi)

  1 King Bed and 1 Twin Sofa Bed

  463-sq-foot room with lake views

  
  

  Layout - 3 bedrooms

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead

  Practical - Phone

  Comfort - Daily housekeeping

  Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

Guest Reviews

• Jasmin (10/5): - This property is beautiful. It has a few pools (one is heated) and a few jacuzzis. The views are amazing, the staff is very friendly and accommodating, and the rooms are really clean.
• James (10/5): - Beautiful views. Only stayed one night but enjoyed the pools very much.
• Cesar (10/5): - Perfect !
• Kevin (8/5): - Great place overlooking the lake with a
• Junior (8/5): - Only used it for one night, but overall food and staff was good. Heated pool closed to early in my view. In addition, when I tried to utilize the bar on the top was too full. Night club was empty.
• Cely (10/5): - Un hermosos lugar vista comodidad comida todo rico ⭐️⭐️⭐️⭐️⭐️ In love will be visit soon again I had the junior suites beautiful view
• Olmary (10/5): - Staff is friendly, rooms are clean, hotel is clean, the views are breath taking
• fernando j (10/5): - Excelente
• Tharwat (10/5): - Great place.
• Miguel (10/5): - Excellent.
• Xavier (8/5): - Very nice
• Millicent (8/5): - Many things to do at property
• Paul (10/5): Decent Hotel - The restaurant is great and the Imperial Suite had a great view. The gym was my only issue. Small and some equipment was broken. Staff really friendly.
• Adriana (10/5): - Great hotel, close to la piedra el Peño
• Kathya (10/5): Perfect - Muy bonito, se puede llegar caminando a la entrada del parque de la piedra El Peñol y Guatapé a 8min. Buen desayuno y todo el personal súper amable.
• Fredy (8/5): - I like mostly everything except the practice that this company GRUPO ALIANZA ITS DOING INTHE LOS RECUERDOS PROPERTY THESE PEOPLE ARE SCAMERS THEY ARE OFFERING VACATIONS PACKAGES THAT THEY ARE NOT ABLE TO FULFILL STEALING YOR MONEY WITH PROMISES I AM GOING TO REPORT THEM TO THE AUTHORITIES TO SEE IF I BE ABLE TO SAVE SOME OF MY money I DON'T UNDERSTAND WHY THE OWNERS OF LOS RECUERDOS LET THIS PEOPLE TO STEAL PEOPLES MONEY USING THEIR PROPERTY I RECOMMENDED NOBODY USE LOS RECUERDOS HOTEL UNTIL THEY KICK THOSE PEOPLE FROM GRUPO ALIANZA FROM THEIR PROPERTY HOW CAN BE THAT THEY PATRONIZE SOMETHING LIKE ITS A SHAME OF THIS HOTEL NOBODY SHOULD GO THERE ANYMORE
• Catalina (8/5): - Sería muy bueno que especificaran en las diferentes plataformas y página web que la piscina de huéspedes está cerrada entre semana ( es decir que solo la abren fines de semana )
• Widnia (2/5): - The rooms dont have air conditioning, the room was full of mosquitos, they charge for everything in the room
• Nidia (10/5): - Beautiful views
• cris (10/5): - Very friendly and very beatiful view
• Maria (10/5): - It was a wonderful experience, one of the most nicest, cleanest hotels ever. It was super clean, bed were comfortable and the personal were amazing.
• Edward (6/5): - When we arrived a gentleman helped us with our luggage right way. Unfortunately, there was only one person at check-in and there was a line of people waiting to check-in.
• carven (10/5): - la vista del lago desde la piscina era increíble y hermosa. El clima del agua era perfecto. El personal ahí son muy atento y amable. Me encantó todo. Sinceramente una chimba.
• michaelgtln (10/5): - Very clean. Friendly staff. Beautiful place
• Washington (8/5): - The hotel is very nice comfortable and very nice
• Sonildo (2/5): - We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD. When I where jet skiing one of the plastic bumper of the jet ski fall off and i pick it up and honestly told the one in charge. They immediately told me that i have to pay and was not interested how it happens. the bumper was not secured well, and maybe was already damage or loose from previous activities. front desk charge me 100usd for something that cost less than 10 $ USD to fix. Watch out!! they will do anything to scam you, and the check in procedure is verry slow!
• Sonildo (2/5): - We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD. When I was jet skiing one of the plastic bumpers of the jet ski fell off and I picked it up and honestly told the one in charge. They immediately told me that I must pay and was not interested in how it happened. The bumper was not secured well and maybe was already damaged or loose from previous activities. front desks charge me 100usd for something that cost less than 10 $ USD to fix. Watch out!! they will do anything to scam you, and the check in procedure is verry slow! No AC/ they charge you for stuff you did not consume! We booked the Jet skis in advance, and they did not reserve them and gave them to other people, we had to do it the next day. Doors are cheap and my daughter’s mattress is hard, my mother got stuck in the bathroom. Another family member’s door was not working.
• Sonildo (2/5): - We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD. When I was jet skiing one of the plastic bumpers of the jet ski fell off and I picked it up and honestly told the one in charge. They immediately told me that I must pay and was not interested in how it happened. The bumper was not secured well and maybe was already damaged or loose from previous activities. front desks charge me 100usd for something that cost less than 10 $ USD to fix. Watch out!! they will do anything to scam you, and the check in procedure is verry slow! No AC/ they charge you for stuff you did not consume! We booked the Jet skis in advance, and they did not reserve them and gave them to other people, we had to do it the next day. Doors are cheap and my daughter’s mattress is hard, my mother got stuck in the bathroom. Another family member’s door was not working.
• Sonildo (2/5): - We went Jet ski with a group of 10 people which we paid in total an amount of around $800 USD. When I was jet skiing one of the plastic bumpers of the jet ski fell off and I picked it up and honestly told the one in charge. They immediately told me that I must pay and was not interested in how it happened. The bumper was not secured well and maybe was already damaged or loose from previous activities. front desks charge me 100usd for something that cost less than 10 $ USD to fix. Watch out!! they will do anything to scam you, and the check in procedure is verry slow! No AC/ they charge you for stuff you did not consume! We booked the Jet skis in advance, and they did not reserve them and gave them to other people, we had to do it the next day. Doors are cheap and my daughter’s mattress is hard, my mother got stuck in the bathroom. Another family member’s door was not working.
• johana (10/5): - Los hospede ahy a mis tios ... una pareja de casados mi tio ingenieri y mi tia retirada les facinooo quedaron encantados me dijeron que tenia que ir alla y quedarme en ese hotel que es una maravilla y me dijeron que las camas comodisimas la ubicacion excelente el servicio A 1 sincerqmente me siento feliz y algun dia concere guatape y las instalaciones del hotel me dijeron que en limpiezaaa era exteemedamente limpio y la vista tuvieron una vista hermosaaaaa lo recomiendo el lugar . Yo soy de new jersey 🇺🇸 espero pronto conocer por alla bello lugar .
• Gabriel (10/5): Perfect Hotel - Great place i love this hotel
• Verified traveler (10/5): Amazing hotel. - One of the most breathtaking views you’ll ever have in your life. Very clean, very beautiful hotel. The staff is very friendly would recommend the all-inclusive package that food is included with everything is in driving distance with a little tuck tuck that they offer. They take credit card for almost everything.
• Erick (10/5): - Great place
• monica (10/5): - Good location beautiful hotel near turístic areas, need to get door locks in room for kids safety and keep up maintenance in showers The shut in the halls need to have lock so kids don’t throw selves in there Food was good Front desk staff very nice
• Rafael (10/5): - Excelente ubicacion para escoger una habitacion con vista al Peñon. Tambien tomar la oferta de Dieta Completa. Las comidas son ricas. Y no te puedes ir sin tomar el Yate Majestic para que comas a bordo de ese hermoso yate mientras te pasean por el embalse. La experiencia fue inolvidable!!
• Walter (6/5): - No ac no fan
• charles D (8/5): keep tring to get my money - My wife and I stayed at the Hotel Los Recuerdos for two nights. We had paid for the full board which by most definition is all meals. It was only breakfast. The food offered was not to an American pallet. no flame under the chaffing dishes so everything was cold. At check in I was told that I did not pay through Hotels.com I was not in a position to argue, being in Colombia and papers still in my suitcase, so I paid more than I agreed to with Hotels.com. Back at my room I check my paperwork and I had indeed paid. contacting the desk they sent a clerk to refund. Upon checkout the claimed I owed another $100. I disputed. and won. Life should not be that diffacult
• Osvaldo (10/5): - I love it
• Zoe (8/5): - The hotel was located walking distance from the Piedra El Peñol and a very short tuk tuk ride to the town center. The rooms are spacious, comfortable, and clean and the multiple pools and facilities are fantastic. The restaurant food is also very good. The hotel is nonetheless located right on the main road and right next to a heliport and there is so much noise all day! We had trouble sleeping at night from all the cars driving by and honking (customary in Colombia) and were woken up before dawn by huge trucks and during the day helicopters loudly flew over our heads. While this hotel ticks off all the boxes of a fantastic stay, I would not recommend it for light sleepers due to the level of constant noise day and night. We unfortunately would also not return as our young boys and us left exhausted from the lack of sleep. Thank you though to the wonderful staff for their assistance in making us feel welcomed and taken care of - the location is unfortunately their biggest downfall.
• Kenya (10/5): - Very friendly, close to everything, food was very good & place was clean
• STEVEN (10/5): - Great
• Victor (10/5): - I will want a come back
• Alireza (8/5): Guatape Medellin Colombia - Overall was excellent. On my first day arrival slipped on wet steps and drained my ankle badly . The Guatapé is beautiful and relaxing area . Unfortunately two helicopter companies caused daily disturbing noise pollution. I wrote to the hotel manager
• Miguel (10/5): - It was my first time in the area with my family and we absolutely loved it. Everything what was mentioned during the booking was there and more. Service was excellent in all areas of the Hotel. Big Thank you to Danilo one of the servers going above and beyond everytime we were around
• Hildegard (8/5): - Hotel views are stunic. The suite we stay beatiful, i would recomend
• Edgardo (10/5): - Very close to La Piedra del Peñol. Restaurant: good service and food. Nice pools.
• Pavithra (2/5): - Check in was extremely slow and an hour late. For the room we got they didn’t even have a lock
• Felipe (8/5): - Staff attitude is amazing. Noisy in rooms near the road
• Sabtain (8/5): - Great food and location. Hotel is bit dated and rooms need upgrades. Road noise was an issue
• Asiyeh (8/5): - The location was perfect close to the Rock . We had a beautiful view of the Rock. We got all inclusive and food was so delicious .there was some music noise during night time until 2 am that we couldn’t sleep.
• Val (2/5): - It is sad that Expedia has to mis lead people to make money then ignore their request to cancel when they find out that Expedia lied to me as to the location of this hotel
• Pablo (10/5): - 10/10 excellent 👍👏
• Michael (10/5): Perfecto - Camilo, Julián and Estefanía were amazing. Best place to stay in guatape.
• carlos (10/5): - What I liked about this property the most is the espectacular scenery, all around it.
• Orven (10/5): - Everything was good. The bad don’t have air conditioners in the rooms
• Eric (10/5): - Amazing location in front if the Piedra del Penol . Pool area is really nice with a great view. We chose the full board option and the food was delicious
• eric (2/5): - Unfriendly service
• Francisco (10/5): - All good
• Jose (8/5): - We stayed at a Jr Suite..GREAT view. Big and comfortable bed..also included to sofa beds. It did not have air-conditioning..but it was pretty cool outside..so the room was ok. I would have liked..an electric coffee machine were available.The included breakfast was very good..and the waitress were very good.
• wendy (8/5): - A little problem on my part at check in but it was on my part
• Marc (4/5): - I had chosen this property for the view and the jacuzzi on the balcony. Unfortunately, we could not enjoy the jacuzzi because of mosquitos at night. Service was terrible. Hotel charges more than 5000 Columbian pesos for service in the suite. There was not even a bottle of water to welcome us. Everything is for sale. The next day, I wanted to iron my clothes but there was none in the suite. I called for one, it was never delivered. I went to the front desk and complained about it. Still nothing was done. I wore crumpled clothes to go out for dinner and travel. I felt humiliated. I left the hotel early on August 12 without eating breakfast because I was frustrated. I left my country, spent thousands of dollars to take my fiancée on a trip that we expected to be a great moment for the two of us. Instead, we were frustrated and did not enjoy our stay. The management of this hotel does not care about guest satisfaction; the staff lacks professionalism and lack knowledge about customer service 101. I will never stay at this hotel, and I will share my unpleasant experience with staff, friends, and others online to ascertain that whoever visits Guatapé does not stay in this hotel. I understand that business survives on profits but when greed prevails on customer satisfaction and service is terrible, there is a price to pay. Expedia also must be sued for doing business with this type of hotel. Nothing is done to ascertain that international standards are respected. I intend to sue.
• Lina (10/5): - Nice view to the water
• Nicolas (10/5): - The hotel is in a great location near the Peñol Rock. The food and the service was great. We stayed in a room with panoramic view of the rock.
• Lucy (10/5): - We were a large group of 19 traveling together. We’re 5 siblings traveling with our own family and all Colombians. We had a beautiful time at this hotel. Nicely located and convenient to get to town on tuk-tuk, most fun way to travel short distances. There were two pools and a revolving bar. Keep in mind all facilities are not open and are in scheduled times. The staff was amazing and responsive. Hard working people and so pleasant. We stayed in a beautiful room with a grand view of the lake and El Peñol with a hot tub on the balcony, zen-like! The breakfast was buffet style with local choices to choose from. The lunch and dinner served was good, nothing stood out. The hotel is not luxurious but is comfortable and scenic. Very peaceful and a great way to spend 3 nights of our 16-day itinerary in Guatape.
• Carlos (10/5): - Great Location in Area
• Martha (8/5): - Liked the location, and the view from my room, and appreciated the kindness and willingness to help from the staff, more so ever the exceptional service from Héctor, he is very welcoming, and the ride in the planchón with his explanation about the reservoir was very entertaining.
• Bryan (10/5): - Everything.
• NOEL (8/5): - It is a beautiful place to stay, just at night was a big storm and we was on floor 5, so water start to going out from the ceiling lamp, was trying to contact somebody at reception and was nobody to report, so we did not sleet that night at all because was like a fountain in our room and my cloth was all wet. Natali in reception was a very nice person, we report to her next day. /but they should have somebody at night for this kind of problems.
• PAOLA ANDREA (6/5): - No air conditioning or fans in the rooms. Bathrooms over flooded when used. Very expensive for the quality it offers in the rooms. You can also hear the noise if the music is turned on at a high volumen in the bar.
• Essie (10/5): - Our stay was short, but we now wish we would have stayed longer to enjoy more of the property. Staff is very courteous, great breakfast, and conveniently located.
• MOISES (10/5): - All the service was excellent
• Jonathan (8/5): - Reception may have someone who seems unhappy to be working there, the rest seemed to be helpful and at least put on a smile. The property is nice, good for families. *CAUTION THE POOL AREA-MOSTLY FOR LITTLE KIDS, DO NOT HAVE THEM RUNNING, THOSE FLOORS BY THE POOL AREA VERY SLIPPERY IF WALKING WITH WET FEET** (My kid slipped and hit his head, thankfully nothing bad happened).. other than that the property is probably the best with accomodations being close to the town and the rock. Would stay here again.
• olga (6/5): - Nice view
• Stella (10/5): - I love that it was waterfront, had a pool, food and service was good. Location was great. Near Helicopter tours. Some rooms have jacuzzi tubs.
• Gordon (2/5): - The front desk staff is super rude and they steal money from you saying you used stuff in the minibar when you didn’t. They try and get you to cancel your reservation on Expedia and pay cash there for more! They obviously are stealing money as they write everything on paper a d don’t use a computer. Quite the money laundering scam. Especially the blonde at the front and the girl with glasses. Both super rude and offer zero assistance. Didn’t even give me change. Kept My Change. Haha. For sure a resort to have such an untrained front desk is a joke.
• Gordon (2/5): - The front desk staff are very untrained and unprofessional especially the girl with the glasses and the blonde. I recommend you stay elsewhere. They ruined a great vacation trying to rip off foreigners. First they wanted me to cancel my reservation so they could charge me more. Then they told me I used the minibar which I didn’t and double Charged me as they didn’t restock it from the day before. So I paid twice. They can’t check it on the computer as they write it all on paper a clear sign they arent reporting that income. So they steal from you. The girls yell back and forth to the girl upstairs. Extremely unprofessional. If you are an English speaking person forget this hotel. They don’t speak english at the front desk. Total joke for sure a huge place.
• Robert (6/5): Never again - Hot water wasn’t working. Maintenance had to come twice and it still quit working. Room was too hot and there is no air conditioning. Bar across the street had a band playing until midnight so we couldn’t sleep.
• norman (4/5): A disappointing experience - I would have to be sincere. This hotel has the potential to be a top choice, but it is obvious that the operations of the hotel have decided to not to invest any money on place, I rented the 2 best suites of the hotel the imperial, and well my expected to have the best of everything as I pick and all-inclusive package. Did not asked for a better I paid what they asked, no air-condition on the unit I was told because it get really cold at night not what I experience. I expected to be able to watch tv at night on a great tv, they had an antique. I was told my package was all inclusive not really the breakfast is not. buffet, lunch is not buffet, dinner is not buffet, I will tell you for the price you could have gone to many other places. my in-laws had a number of problems in their suite. the solution offer was to move then to a much lower room but keep same price. they claimed they have a jacuzzi in the room I guess my definition of a jacuzzi is much different. The staff is not able to make the changes required to keep this places on the top as new locations open and other hotels keep up with the time this will become the hotel of the past
• Verified traveler (8/5): Maybe 3* hotel. - Between 1 p.m. and 5 p.m. touring Helicopters are flying directly above the building. It is loud, very loud, if your room is located in that corner of the building. The waiters bring drinks and food to people enjoying jacuzzi. It is not hygienic. Kids try to swim in that jacuzzi. One adult person has brought a big ball which has jumped out of her hand making a generous water splash into person sitting beside. Jacuzzi is not a place were you can relax.
• James (10/5): - Room 503 was great . Our third time here . All staff , no matter what their job is go out of their way to make sure you are taken care of
• JOHANN (10/5): - Enjoyed the couple weekend. Stayed in the junior suit. Very comfortable
• Andrei (10/5): - Very good place
• Jenny (10/5): - My favorite place in the entire world!!
• Liliana (10/5): - Un lugar increíble!
• Liliana (10/5): - Excelente
• ron (10/5): beautiful hotel with amazing view and comfort - this is an amazing hotel located just next to Piedra el penon de Guatape - the views are amazing! its just beautiful to wake up with the view to the lake - or walk about seeing the scenery. so peaceful! the only comment would be the food -breakfast was very modest and did not have much variety
• Andrei (10/5): - Nice, safe, cheap
• Dardiny (10/5): Great experience - Very attentive and courteous service. Staff works hard to clean the rooms clean. I would recommend it and I would go again.
• JUSTIN (2/5): - Beautiful view at the expense of swarms of mosquitoes… Those big beautiful glass windows… have quarter inch gaps in between each panel allowing all your friendly neighborhood critters to get in. Dont bother popping that $60 dollar bottle of champagne in the room either. They’ll charge you more than a night stay ($170) for it and let’s not forget the unauthorized tips they’ll add to your bill. To top it all off, they’ll tell you the extra $30 - (whatever # they come up with) charges are due to the exchange rates going up and down… yeah…. No wonder the place was a ghost town when we checked in. no credit was issued back after the drawn out back and forth with facts in hand. Save yourself the nightmare and book a beautiful bnb across the way with the same view and less headaches.
• RIGOBERTO (8/5): - Great rooms, beautiful views. Near La Piedra and Guatape. Beautiful stay
• Luz (8/5): - excellent property only needs to have Air conditining, other than that perfect
• Juliette (4/5): - The pools are dirty
• Magda lizeth (2/5): - This hotel is super expensive and the service is very bad. The ladies who work in the hotel are rude and don't pay attention to your complaints. especially valentina agudelo. They have the attitude that the guests are there begging. the rooms are filthy full of dust, mosquitoes and cockroaches we call and report and they don't care much about our feelings. we don’t recommend this hotel sadly is a big scam. in pictures look beautiful but in reality is another thing. i have proof of my review.
• John (2/5): - So I’ve been going to Hotel Los Recuerdos in Guatape for more than 5 years, always considering it to be one of the hotels closest to meeting US standards…until yesterday. I reserved a jacuzzi suite for 1 night in order to soak my 60 year old self in a nice hot jacuzzi, paying $650,000cop for the night. At about 9pm I start to fill the tub and this is what I got (see pics and video). Brown, smelly water. I called the front desk and a young maintenance guy (Estiben) comes out and tells me the room hasn’t be rented in a long time and that’s the cause of the problem. We drain the tub and run the water awhile and try again. Still the same thing. He leaves to go talk to his boss about getting me another room. He comes back 5 minutes later and says his boss wouldn’t let him do that and that they’ll refund some undetermined amount of my money in the morning. I’m not happy but it’s now after 10pm and I’m not gonna drive back to Sabaneta in the middle of the night. Estiben leaves and I go into the bathroom and when I try to flush the toilet the bowl nearly overflows and won’t empty. Of course the water in the bathroom is the same brown mess in the jacuzzi. I couldn’t shower (I did help myself to a bottle of water for brushing my teeth). So this morning, as suggested by Estiben I go to the front desk and ask for a free night in an equivalent room some time in the future or my money back. They offer to return to me $110,000cop, which I declined.
• Samuel (6/5): - The hotel is excellent and has beautiful views. The only thing I didn't like was that the hotel doesn't have air conditioning.
• Diego (6/5): - The hotel wasn’t clean enough. The food was poor portions, you can not grab more from the Buffett and not many options.
• Charles (8/5): - Checkin is painfully slow. As is check out. Otherwise great property. Great views. Great pool.
• Luz (6/5): - Deben extender la horas de servicio de pisicina y comida
• lisandra (8/5): - It is on a hill, has no pool, need transportation, is on a major roads
• Jason (10/5): - We did enjoy our stay at The Hotel Los Recuerdos and would probably stay here again when we come back to Guatape. Some things we liked, the proximity to La Piedra, the pool facilities, and the water sports equipment like Jet Skis. Some things that we had issues with... An important note is that there are two helicopter tours that operate in close proximity to the hotel, so during the day time hours you will hear helicopters constantly flying in and out, which I found very annoying at first, but eventually got used to. Another thing was that our room didn't have air conditioning or an exhaust fan for the bathroom, so our room was often quite humid especially after showers. We had payed for full board which included all meals. The breakfasts were good, but we only had dinner the first night and were underwhelmed by it so we ate dinner out the rest of the trip. Also we found that when we needed some sort of concierge services such as calling a cab or arranging tours, the front desk was unhelpful and we would end up getting directed to the restaurant counter where one of the waitstaff would assist us. This was a bit strange, but the waitstaff was always eager to help us any way they could. We had an absolute blast riding Jet Skis around the lake and these were easily rented right on premises. Also one of the gentlemen who worked the grounds went above and beyond in helping us get a private car to take us to the Medellin airport on our departure day.

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