ibis Mackay
Location: Christensen Crescent, Mackay Airport, South Mackay, Queensland, 4740, South Mackay, AU
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Discover an unforgettable escape at ibis Mackay, where comfort meets modern convenience in the heart of Queensland.
Recreational Oasis
Dive into relaxation at our outdoor pool or stay active in our fitness center. With a variety of recreational amenities, you’ll find countless ways to unwind after a day of exploration.
Gourmet Dining
Savor exquisite Modern European cuisine at TurBARlence, our stylish bar/lounge perfect for lunch, dinner, or brunch. Enjoy the ease of 24-hour room service and daily buffet breakfasts to energize your mornings.
Optimal Connectivity and Comfort
Stay connected with complimentary wired and wireless internet throughout the hotel. Each of our 152 air-conditioned rooms is designed for your comfort, featuring refrigerators, LED televisions, and modern bathrooms equipped with essential comforts.
Don't miss the chance to experience the best of Mackay; your ideal getaway awaits!
Important Information
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Fitness facilities
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Annual carbon offsets
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Smoke-free property
- Billiards or pool table
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- Braille or raised signage
- 24-hour business center
- Snack bar/deli
- Free self parking
- Pool sun loungers
- Water dispenser
- Housekeeping on request
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Annual carbon offsets
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Room, 1 Queen Bed, Accessible (Accessible)
1 Queen Bed
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - LED television with cable channels and pay movies
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 1 Queen Bed
1 Queen Bed
187 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with cable channels and pay movies
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 King Bed
1 King Bed
187 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with cable channels and pay movies
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 Queen Bed
1 Queen Bed
187 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with cable channels and pay movies
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 2 Twin Beds
2 Twin Beds
187 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with cable channels and pay movies
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- Nick (8/5): -
- Mathew (1/5): Dirty room, disappointing experience, and poor service when the issues were raised. - Location We arrived late after a delayed flight and were handed a key to a room that was clearly not properly prepared. The room had rubbish still in the bin, signs the shower had been used, broken TV fittings, and the bedding contained visible stains and even food debris despite the bed being made. The following morning the manager explained the room had been placed out of service after the previous guest complained about the TV, but somehow became available again through the booking system. The explanation may well be true, but the overall response felt more like brushing it off than actually trying to make things right. Mistakes happen. What disappointed us most was how quickly we were brushed off afterwards with little more than an apology.
- Lyndsay (3/5): Good location and dinner, but the room condition and lack of response were very disappointing - Location to the airport and the restaurant The location of the hotel was convenient and the dinner was good, but unfortunately that was where the positives ended for me. The previous guest in my room had clearly been smoking, and the smell in the room was extremely strong. I am not sure how the room was passed as “ready for the next guest” by housekeeping in that condition. Even more concerning was that there was a dirty old sock covering the fire alarm, which had not been removed prior to my arrival. Thankfully I noticed it and removed it myself, as it would have been dangerous to sleep in the room without a functioning fire alarm. I reported the smoke smell to reception. While I understand they were unable to move me due to lack of room availability, I would have expected some form of acknowledgment or compensation given the condition of the room — even something small such as a reduced room rate or a dinner voucher. Overall, the experience was disappointing and well below what I would expect from a hotel stay.
- Cecilia (7/5): -
- Dunk (4/5): Unhappy, Disappointed, Tired. - Bed was comfy, room was clean, Dinner meal was delicious. Both of us had ZERO sleep. The blind wasn't dark enough to block out the big shining lights that shone through the huge window. The worst night we both have ever had at a hotel. The bathroom was darker than out in the room. IAnd one can of Canadian club was $15. We know prices have gone up, but that was ridiculous. Meal was a bit pricey as well, however it was a lovely meal. Thank goodness we had a good flight out that day. It made up for the disappointment of the night before.
- Claudia (3/5): -
- Ellis (7/5): A good 3 star hotel in an excellent location - Location clean comfortable bed all one needs Like many hotels the room was too warm most of the night
- Callan (1/5): Would not recommend - Nothing I accidentally booked the wrong dates and I asked ibis if it was possible to change and they confirmed it was okay over a phone call then when they sent me a confirmation email they rejected me with no explanation! I accidentally booked the wrong dates and I asked ibis if it was possible to change and they confirmed it was okay over a phone call then when they sent me a confirmation email they rejected me with no explanation!
- Grady (10/5): -
- SEAN (9/5): Very adequate for two day stopover on route. - Comfortable room good breakfast and more than adequate evening meal. Staff very helpful. Nothing
- Brett (7/5): -
- Teasha (10/5): -
- Jaimi (10/5): -
- Rachael (10/5): - Unfortunately, my visit to Mackay was under unfortunate circumstances to see a relative in palliative care. The team were beautiful and I had the most incredible experience with the night Manager and the incredible chef and the waitresses that were running the restaurant. Absolutely beautiful humans. The girls in the restaurant was so lovely to my small daughter and we’re always smiling trying to help.
- Michelle (8/5): Very convenient for an early morning flight - Lovely staff Light in bathroom needs attention
- Wayne (8/5): - Good sized room, tidy. The sheets on one had fresh blood stains and the mattress protector had hair on it. Disgusting.
- Adam (8/5): Not bad - great central location, perfect for work stays. - Facilities were all very good and its a handy location The restaurant was busy and ordering food was difficult due to low staff numbers. The cuts of meat were superb but then well and truly overcooked. We tried the restaurant several times with similar results.
- Kerryn (7/5): Comfortable - n/a Bathroom had offensive odour on arrival
- Stephen (4/5): - Location and cleanliness Untrained staff. Collapsing mattress.
- Louis (10/5): -
- Lynette (9/5): -
- Julio (9/5): -
- Jodie (10/5): - The Hotel was clean, the beds were super comfortable and the meals were nice and staff were helpful.
- Shirl (8/5): -
- Marty (7/5): -
- Dianne (3/5): Good location for where i needed to be but as someone said sounded like faulty towers needs a rehash and some serious ma - Location Put in the same room as another booking Tv didn’t work got told oh well you’ll have to watch you tube on your phone Someone got stuck in the elevator Breakfast and meal prices appeared to have an airport charge Got stuck between an argument about the buffet breakfast while patiently waiting to be served
- Raymond (1/5): terrible - close to airport AC did not work in room. Rude staff.
- Vanessa (9/5): - Next to the airport. Parking was terrible. Not enough parking spaces for people staying at Hotel.
- Julie (8/5): Quick - Na Na
- Julie (5/5): It wasn’t terrible as the rooms were clean but the actual layout of the motel being that close to an airport doesn’t wor - The rooms were clean. The whole setup of the place is off. Very confusing on where to park and no covered parking. The boom gates don’t work so was hard to get in and out. The language barrier of staff serving in the bar was terrible.
- Trevor (5/5): -
- Simon (2/5): Will not go back - not much no clean towels for three days
- Robyn (10/5): Comfortable stay - Quiet, easy parking, comfy beds and great to have the restaurant down stairs. Nothing
- Ivica (8/5): -
- Matt (9/5): -
- martie (9/5): -
- David (8/5): - Food was terrible
- Brad (1/5): -
- Johnathon (8/5): -
- battulga (7/5): -
- Guest (9/5): -
- Id (9/5): -
- Dion (7/5): - Room was clean and comfortable. There was nobody on the front desk for checkin. I was 3rd in line & we had to wait 15min till someone came to serve us. The showersare VERY small!
- Binge (7/5): - Location to airport. Buffet breakfast was good. Water in shower was only warm. Tv didn't work. Bed wasn't comfortable.
- Anne (8/5): - Convenience to the airport Room was misrepresented as having a sea view. The view was over the terminal building. The sea is in the other direction.
- Robert (8/5): -
- Guest (8/5): -
- Jocelyn (10/5): -
- Colton (2/5): Over priced for what I normally pay and the room was very dirty - Didn't do breakfast The cleanliness
- Nadia (10/5): -
- Malcolm (10/5): -
- Jesse (9/5): - Nice room, good onsite bar and resturant
- Takakazu (7/5): -
- Hilia Joshua (10/5): Comfort and warm - The attention
- Peter (3/5): Wouldn’t stay there again - Location & staff Stained carpets, light in shower not working, pokey tiny room, had trouble with parking facilities, very expensive
- Jo-Anne (9/5): -
- Maria (10/5): -
- Jacqueline (9/5): Quiet location - Check in was easy and they let us check in early and leave our bags at the hotel. There was an issue with my brother's room and they moved him without any problems.
- Fischer (10/5): - La ubicación perfecta para viajar temprano. La pileta.
- Diane (10/5): -
- Micheal (4/5): Overpriced for amenities provided - Proximity to airport Found used women's leggings on seat in room, wasn't cleaned properly
- vicki (9/5): - Great customer service.
- Natasha (8/5): Great location. - Right next to the airport and a nice little restaurant, perfect for an early flight. TV wasn't working, but not a big deal.
- Karen (10/5): exceptional - dinner was delicious room spacious bed so comfortable few steps from the airport so convenient, apples at the front desk and small gym to use, room was so clean and spacious bed was super comfy it had iron and hairdryer milk and cofee tea everything you need restaurant down stairs chicken snitzel was delicious and a few steps from the entrance of the airport loved my stay here.
- Rebekah (7/5): -
- kevin (8/5): -
- Gavin (9/5): -
- Chantel (5/5): - Location to airport was fantastic. Staff were lovely There was a smell similar to mould that could be smelt in the room. The hallway carpets on lvl 2 were filthy and the elevator smelt a bit like vomit.
- Elaine (8/5): -
- Michelle (10/5): - Great staff... lovely rooms. Nothing.
- Sharee (8/5): -
- Brett (7/5): - Airport accesible and clean rooms.
- Lorraine (9/5): - Very Comfortable bed!! Meals were a bit expensive
- Anne (8/5): Very convenient due to an early flight - Clean and tidy and handy to the airport
- Leah (8/5): Clean. Comfortable and easy place to stop before or after flights. - It’s walking distance from check-in and arrivals. Quick check in with friendly staff
- Tracey (4/5): - Being close to the airport It took an hour to keep calling reception to try & order room service dinner, & they said to come done to order, NO I wanted room service, eventually we got our dinner, room service
- Adam (7/5): -
- Sharee (8/5): -
- Tracey (7/5): - At the airport, great for early morning flights. Cost of the food.
- Glenda (6/5): - The Bed even though it was a Queen not a king as I was expecting it was comfortable. Room was bright, quiet and clean Unfortunately the TV wasn't working. On arrival a staff person managed to get it going but later while watching a movie it suddenly stopped. I tried to contact reception by phone no one answered. In the morning still not working, I went to reception and the staff person couldn't fix the problem. At this point I was offered a new room but it was all too late and disruptive to relax with a little TV and go back back to sleep before my long journey. Disappointing!
- Peter Bossons (7/5): -
- Vicki (8/5): -
- KarenZimm (1/5): -
- Sue (8/5): Good clean friendly comfortable and convenient - Close to airport I guess we’re paying for convenience not the space normally given
- Melissa (9/5): -
- Adam (10/5): -
- Liam (1/5): -
- Brett (8/5): Handy but expensive - Location to the airport Expensive food and drinks.
- Porter (10/5): Very happy with the hotel. Clean and comfortable. - Near airport. Convenient for me due to work related stay. None.
- Helen And Brad (9/5): -
- kevin (9/5): -
- Leah (7/5): - Location
- Samantha (8/5): -
- falakiko (10/5): -
- Carol (10/5): Ibis rocks - Close to airport Bar staff great, reception lady was fantastic Clean and comfy bed, large shower and quiet. Car park undercover, for airport not hotel was hard to get out of gate even with ticket.
- Cary (6/5): - Next door to airport Clean tidy Friendly staff Clean bed linen but yellow brown stains noted Shower cubicle very small.. standing room only View from window was out to hotel services.. hot water systems, pipelines etc. And lots of pigeons
- Porter (10/5): -
- Porter (10/5): -
- Erin (10/5): -
- Belinda (10/5): -
Photos
