Holiday Inn Express and Suites West Ocean City by IHG

Location: 12552 Ocean Gateway , Ocean City, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Heated pool
• Lower bathroom sink
• Outdoor furniture
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Key card access
• Mobile app for room service
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Golfing on site
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• King Suite with Sofa Bed

  This suite features a microwave, a TV and an private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with Tub - Disability Access/Hearing Accessible

  This suite features a tea and coffee maker and a flat-screen TV. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• Suite - Mobility Access/Hearing Accessible

  This suite provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Desk
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• Standard King Room - Communications Accessible

  This room features a small refrigerator, a TV and an private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• Standard Queen Room with Two Queen Beds - Communications Accessible

  This room features a small refrigerator, a TV and an private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• King Suite with Sofa Bed - Communication Accessible

  This room features a small refrigerator, a microwave, a TV and an private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• Standard Queen Room with Two Queen Beds

  This room features a small refrigerator, a TV and an private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with Two Beds - Non-Smoking

  This suite features a microwave, a TV and an private bathroom.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Queen Room with Two Queen Beds- Hearing Accessible Roll in Shower/Non-Smoking

  This double room provides a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Desk
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• Suite, 1 King Bed with Sofa bed, Mobility Accessible (Communications, Accessible Tub)

  1 King Bed and 1 Double Sofa Bed

  Internet - Free WiFi 25+ Mbps

  Entertainment - 42-inch TV with satellite channels

  Food & Drink - Refrigerator and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Free long-distance calls, free newspaper, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Lever door handles, wheelchair-accessible vanity height (inches): 40, wheelchair-accessible bathroom vanity, wheelchair-width doorways, doorbell and phone notification, low bed height (inches): 29, low-height bed, height-adjusted amenities, low-height door lock, low-height view port in door, wheelchair accessible, visual fire alarm, and wheelchair-accessible doorway width (inches): 36

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • No cribs (infant beds)
  • Bedsheets provided
  • Laptop-friendly workspace
  • Wheelchair-accessible bathroom vanity
  • Lowered peephole/view port in door
  • Low-height bed
  • Visual fire alarm
  • Doorbell/telephone notification
  • Lever door handles
  • Wheelchair-width doorways

• Standard Room

  This room features a small refrigerator, a TV and an private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard King Room

  This room features a small refrigerator, a TV and an private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard King Room with Accessible Tub - Mobility Access

  This room features a small refrigerator, a TV and an private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Jen Doughty (7/5): - Friendly staff and location Cold breakfast food
• Schlining (10/5): -
• April (7/5): - I am not happy with Booking.com because no one will answer me on getting the money you charged my credit card and then did not pay HIE for my stay. I have sent all documentation and no call from Booking.com for this customer only a response saying they cant verify. Not good business and not helping me get my money returned is theft.
• Karen (10/5): -
• Doreen12778 (10/5): -
• Angela (5/5): Ok but won’t stay there again. - Location was good. Room maintenance. Appearance of shower/old dirty caulk. Water pressure. Broken furniture.
• Kirkamus (5/5): Holiday Inn - Breakfast although they did not have buttermilk biscuits this weak. Large room and kitchen.
• James (7/5): nice - nice room need to have microwave in room
• Rachel (1/5): -
• Cynthia (10/5): - Everything..comfortable...food...great stay N/a
• Brian (9/5): - Free breakfast was cold.
• Soltesz (8/5): - The staff was absolutely amazing so friendly and helpful. Always having smiles on their faces and very welcoming. The breakfast was not good. Very over cooked.
• Mathuana (10/5): -
• Amanda (8/5): -
• Niesha (10/5): -
• Allen (10/5): Wonderful hotel and staff - Everything was excellent no issues. Hotel staff very nice. Definitely will stay again No issues
• Tykiva (10/5): -
• Tina (9/5): Comming again - Clean -Quiet-Friendly Staff
• Arcovio (10/5): -
• Mike (8/5): It was ok -
• Mike (8/5): It was a pleasant experience. - The bed was comfortable and the staff was very nice.
• Julie (7/5): Needs a good cleaning - Staff was friendly ( front desk) hostess at breakfast Noisy guests. Dog barking non stop. Crying baby several times in middle of night with father yelling. Told staff the next day but because I booked through you they could not discount stay or comp. We drive home with little to no sleep
• Tina Marie (10/5): -
• Michael (10/5): -
• Greg (9/5): -
• eric (10/5): -
• Mary (7/5): - The hotel was nice. The breakfast was great! The room was comfortable. We could hear other guests all night.
• Sherri (8/5): Comfortable , clean and great value - Location and free breakfast N/a
• Dawn (10/5): - Friendly staff Great breakfast Clean room The beds were a little too high for a handicap accessible room.
• Jorge (10/5): -
• Stanneshia (10/5): Would stay here again - Very friendly staff, clean, good breakfast. Lots of restaurants around hotel. The rooms were a bit dated (older fixtures in bathroom, dark green carpet) and the grout in the bathroom could use a makeover.
• Helen (8/5): - The staff were all very pleasant and helpful. The breakfast is good. The pool could have been a little warmer.
• James (10/5): Staff was very helpful and very respectful I will stay with them again - The layout of the room Had several power outages
• Kashia (9/5): -
• McIntyre (7/5): -
• Donald and Anneli (10/5): We had a wonderful experience! - Great stay!
• Christine (10/5): - Love the pool. The rooms are very comfortable and I like that breakfast is included. Needed brighter lights in the rooms.
• Lee-Ain (9/5): -
• Barbara (10/5): -
• Erik (7/5): -
• Mara (9/5): Stay was enjoyable and fit my budget. Thanks! - Convenient location , very nice staff, and nice breakfast. Facility is a bit dated.
• Rebecca (8/5): Thought we were scheduled for a 2 queen bed. Not 1 -
• Paul (10/5): - Awsome breakfast and the location was just far enough out of the hustle bustle for me it was great
• Albert (7/5): Great stay - Breakfast was good and the location was great No complaints
• Daniel (8/5): -
• Gabrielle (5/5): When we first arrived, i put my bags on the bed the first thing I see was a huge bug on the pillow - It was fair Served bacon or sausage
• Joseph (10/5): -
• justin (8/5): It was great other than the AC unit being super loud and horror movie like - Location, and cleanliness The AC unit sounds like a horror movie in the middle of the night
• Tanganika (8/5): -
• Gloria (9/5): -
• Susan (10/5): -
• Martha (8/5): Family visit at Assateague Island - The location was good for our day trips to Assateague Beach and campground. 24 hour Hot coffee available. Minor issue but, most Holiday Inn Express hotels have fresh cookies at night. This one did not. 🙂
• Barry (8/5): - The breakfast was absolutely fantastic! Plenty of options! The room and the bed comfort was good. Nothing bad to say at all
• Mark (1/5): - I WILL NOT be using booking.com any more for screwing new over on my refund for going to a hotel that said that could not find my room at the shore house west ocean city. I will also leave a horrible review once a month from now on
• William (9/5): Overall it was a good stay and the breakfast was good. - The room was nice and checking in was quick. The handle for the shower fell off when turning on the water.
• Roy (6/5): Pleasant - The breakfast was good but I have had better. Location was good Carpet in room was torn, coffee pot did not work
• susan (6/5): - Location went to ocean city boardwalk and assateague. Hotel is in between the middle of both. Room was big The breakfast was terrible. Omelets were overcooked, some had burnt edges. English muffin was hard. Sausage was tough and hard to cut. Paint peeling off on ceiling above shower
• Aaron (10/5): - Great rooms Wished there was a pool for the off season
• Kashia (9/5): -
• Randy (10/5): very nice - The staff was very friendly no fan in bathroom
• Hannah (4/5): - Clean and beds were comfy Staff was rude questioned my reservation a day into the stay and made me re check into the room the second morning of my stay because staff lost the paperwork for the booking? Strange experience and probably won’t be back
• James (9/5): -
• Roxanne (10/5): -
• musli (10/5): -
• Nicole (1/5): -
• Kimberly (10/5): Great place to stay in off season - Very clean, nice indoor pool, friendly staff, good location
• Ciccia (9/5): -
• Gordin (6/5): -
• Jessica (10/5): -
• Price (10/5): -
• Guy (10/5): -
• Mark (10/5): Great breakfast - Nice place
• Michele (10/5): -
• Richard (10/5): -
• McKeever (7/5): - Easy booking and friendly staff Room could have been a little cleaner around bathroom
• Bell (8/5): -
• Mark (8/5): just what we needed - easy access, location, friendly staff, great breakfast needs ports to charge phones etc
• Jennifer (8/5): -
• Debra (8/5): -
• Sara (8/5): Our staying in this hotel was nice. - Breakfast was very good. Location is great @ The bad odor of the first room I entered . Thank goodness I was given another room.
• Györfi (10/5): -
• Alexander (8/5): Alles gut. Fairer Preis - Wir hatten in der ersten Etage ein schlechtes Zimmer. Dunkel und schlechter Geruch, wir konnten ohne Probleme wechseln Der Geruch im Haus. Sehr unangenehmer Duftstoff. Sehr kalt im Gym
• Robin (6/5): Stay was fine but toilets were too low for my knee's - The breakfast was ok The kind size mattress was too long for the bed frame
• Eric Hause (8/5): - It's a great location for me. My door didn't latch on it's own. One evening I came back to my door unlatched.
• Michael (6/5): -
• Darlene (10/5): -
• Tyler (10/5): - Fantastic staff and cleaners
• Bethanee (8/5): - Staff was wonderful, room was clean enough, breakfast was fine, great for our purpose of crashing in during Oceans Calling. Walls were very thin so there was noise but that doesn’t really bother us.
• Maria (10/5): - Friendly staff, nice breakfast, clean rooms. Would definitely stay here again
• Tammy (4/5): Don't go!!! - When I first got there it took about 10 minutes for someone to come to the front desk to help me. Then got to my room and it was filthy. Trash still on the floor from the last people who stayed there, looked like the room wasn't swept at all, stains on mattress, stains on all furniture. The only room that was clean was the bathroom. I went down to the front desk and asked for a new room or for the room to be cleaned. They did give a new room, but it was maybe one star better than the last. It at least was vacuumed. Definitely not staying here again.
• Jonathan (10/5): -
• Rick (8/5): - An overnight stay close to boardwalk and beach convenient too restaurants and shopping
• Barbara (9/5): -
• Yuri (4/5): - shops were somewhat near. Bathroom smelled bad and AC was not working properly. Room was very hot.
• Lorraine (8/5): - It had good access to stores, restaurants, and the beach.They were close but you do need a car. The staff was friendly and the room was affordable, clean and met my needs.
• Kathleen (10/5): Good Location - Hotel is convenient to Ocean City board walk, room was very quiet. Staff was very friendly and free breakfast every morning. Plenty of restaurants nearby.
• MANUEL (10/5): - Shops ,restaurants nearby.
• Reed (8/5): -
• ervin (8/5): -
• Andrea (10/5): - The property was well kept, updated and affordable. The staff were very friendly and professional. Breakfast was delicious. Rooms were clean and comfortable. The only negative I would say is that the pool should have been cleaner.

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