Staybridge Suites Rochester by IHG

Location: 2350 Commerce Drive Northwest, Rochester, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Wheelchair accessible
• Heated pool
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Security alarm
• Key card access
• Happy hour
• Shopping on site
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Swimming nearby
• Charcoal grill
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Queen Room - Hearing Accessible - Non-Smoking

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• Queen Studio Suite

  Featuring a private bathroom with separate vanity area, this queen studio includes a fully equipped kitchen with a refrigerator, stovetop and microwave.

  Max Occupancy: 4 (3 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation

• King Room - Hearing Access - Non-Smoking

  This disability access king suite provides comfort and convenience, with mobility accessible accommodations, including an oversize desk and sofa sleeper.

  Max Occupancy: 4 (3 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• Twin Room - Mobility Access with Bath Tub

  The unit offers 4 beds.

  Max Occupancy: 8 (7 Adults)

  • Single-room air conditioning for guest accommodation

• Room with Two Beds - Hearing Accessible - Non-Smoking

  The unit has 4 beds.

  Max Occupancy: 8 (7 Adults)

  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• One-Bedroom Suite with Two Queen Beds

  Offering a living room and private bathroom, this queen suite also includes a kitchen.

  Max Occupancy: 6 (5 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation

• Room, 2 Bedrooms, Accessible, Kitchen (Tub)

  1 King Bed and 2 Double Beds

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - Flat-screen TV, satellite channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Accessible bathtub

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 8 (7 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Stovetop
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Free Local calls
  • High-speed internet access
  • Free WiFi
  • Deep soaking bathtub
  • Room and bed type depend on availability check-in
  • Bedsheets provided
  • Laptop-friendly workspace
  • Accessible bathtub

• One-Bedroom King Suite with Communications Accessible Tub

  This mobility and hearing accessible king suite offers a visual alert system and disability accommodations, including a living room and kitchen.

  Max Occupancy: 4 (3 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• One-Bedroom Queen Room with Accessible Roll In Shower - Non-Smoking

  The unit has 3 beds.

  Max Occupancy: 6 (5 Adults)

  • Shower
  • Single-room air conditioning for guest accommodation

• One-Bedroom Queen Suite with Roll-in Shower - Communications Access

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• Queen Studio - Disability Access

  This disability access queen studio offers comfort and convenience, with mobility accessible accommodations, including an oversize desk and sofa sleeper.

  Max Occupancy: 4 (3 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation

• One-Bedroom King Suite

  This king suite offers a fully equipped kitchen, dishwasher and private bathroom.

  Max Occupancy: 4 (3 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation

• Suite, 1 Bedroom, Accessible, Kitchen (Mobil, Roll Shwr)

  2 Queen Beds

  463 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV, satellite channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 6 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Stovetop
  • Free newspaper
  • Daily housekeeping
  • Free Local calls
  • High-speed internet access
  • Free WiFi
  • Deep soaking bathtub
  • Room and bed type depend on availability check-in
  • Bedsheets provided
  • Laptop-friendly workspace

• Two-Bedroom Suite

  Featuring two full baths, this king suite offers a separate living room and fully equipped kitchen.

  Max Occupancy: 8 (7 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation

• One-Bedroom Queen Suite

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Single-room air conditioning for guest accommodation

• One-Bedroom Queen Suite - Hearing Accessible - Non-Smoking

  The unit has 2 beds.

  Max Occupancy: 6 (5 Adults)

  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• Studio Suite

  This standard double or twin room offers a fully equipped kitchen with a microwave, refrigerator and dishwasher. Bed type subject to availability and cannot be guaranteed.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Stovetop
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Maria (9/5): -
• Lisa (5/5): -
• Rebecca (5/5): - Clean There was an extra charge not listed on bookings.com for "parking maintenance". I have never seen this before! When we tried to check out, there was no one at the front desk to talk to .
• Amber (8/5): -
• Pete (10/5): Comfortable, clean facilities and friendly staff. - Comfortable, clean and well maintained facility and friendly staff. Really good food and nice opportunities for social interactions with other guest o. The evenings. Hope to stay again.
• Mandy (5/5): Our room was nice. But the fact that we couldn’t use the hot tub or take advantage of the continental breakfast was a bu - We liked the location We were super bummed that the hot tub was not working…. We had planned to be down there for hours with the kids and it turned into about 15 minutes in the pool. The kids said that the pool was ok, but it was so cold in there, so we didn’t last long down there. Also, bummed out that breakfast didn’t start till 730. We had to leave the hotel to get to the Civic Center by 7am so we had to stop and get food…
• Steven (10/5): -
• Malgorzata (5/5): - The location. The hot tub didn’t work, we only got 3 towels for 4 people for a 2 night stay, the beds were very uncomfortable and breakfast didn’t start until 730 on the weekend.
• Christina (8/5): Would stay here again. - Great location. Friendly staff. And was very clean. Swimming pool was a little cool. Hot tub was dirty and cold.should fix whatever is wrong with the heat in the hot tub.
• Michael (10/5): They made it so stress free❤️ - Their breakfast and happy hour was really good. Most of all the shuttle service to the Mayo Clinic….what a blessing❤️ Nothing
• Schindler (8/5): Good overall experience. Would stay here again. - Size of room. Friendly staff. Breakfast selection could have been a little better.
• Melanie (9/5): -
• Baiba (7/5): - Good breakfast: unbelievably fresh strawberries and blueberries, the gentleman, Mauricio, working there very polite, smiley and nice. I am happy it is paid parking now, the hotel will be responsible if something happens to my car in their parking lot. I was in room 325. Sounds from the suit next to my bed kept me awake for half a night. Very bad soundproofing. Ladies at the front desk as always busy with their computers and do not greet people passing by.
• Beth (10/5): -
• Heidi (7/5): - They charge you to park in their parking lot. Ants on the carpeting in my room going back and forth in to the bathroom.
• Sheri0001 (10/5): - Everything Would have like a later pool hours and wish someone would have told us about the outdoor grill and fireplace.
• William (8/5): -
• Mark (8/5): - Very friendly staff. Extra kind and helpful. Generally clean and would stay again. Fruit flies around the juice machine. No cranberrWhen wiping tables during breakfast, just didnt clean whole table
• Wing (10/5): -
• Randy (6/5): - Room was either hot or cold, noisy all day and night, offer washing machine and dryer but hardly worked when it did
• Antar (10/5): - I lived my stay at this place I will be going back next week
• Joel (10/5): - nice place
• Matthew (8/5): - Highly recommend eating at Smoak right across the street from Hotel. Great breakfast
• Randall (10/5): - Nice accommodation
• Jeremy (10/5): - Clean room, friendly staff, great breakfast
• Barbara (8/5): - Hotel was generally quiet. Staff was helpful when asked questions.
• Deborah (10/5): - Very nice, quiet hotel at a good rate.
• Heidi (10/5): - Very nice. The property is clean and well maintained. Check in was easy and we felt very welcomed, even though it was 11:30pm.
• Cheryl (10/5): - Nice room, nice staff, clean Nothing. It was all good 👍
• Deborah (10/5): - I thought the breakfast was wonderful...but then they even offer evening hearty snacks as well as free beer and wine!! Are room was great, but you can see the upholstered furniture is wearing down. Beds were very comfortable!!
• Susan (10/5): - I was very pleased with my experience. The next time I have an opportunity to stay in this hotel again, I will.
• Hicks (10/5): -
• Jacquelyn (10/5): -
• Frank (10/5): - Liked it
• Glenna Halley (10/5): - I have stayed here more than half dozen times. Each time the service has been good and friendly. No complaints. Walking distance to groceries, Costco, coffee, and restaurants.
• Igor (8/5): -
• Lisabeth (6/5): - We had reserved an accessible room but didn’t get one. I use a walker and our room was the furthest from the elevator. Seeing as we were only staying one night we didn’t bother complaining. The size of the suite was great but the sofa was old and threadbare. I also sunk down in it.
• pastparticiple (8/5): Good couple of stays - I stayed at this location a couple of times while on a business trip during June of 2025. I was pleased with both stays. My rooms were clean and relatively quiet. I appreciated the kitchen with large refrigerator. The beds were comfortable. I would not hesitate to stay here again when traveling through Rochester. My only reasons for 4 stars over 5 are that the hallways smelled like dirty animals both times (it is a location that allows pets) although, thankfully, my rooms did not. I mention this because I know some people have serious allergies and this may be a concern. My other issue was with breakfast my second morning. It was, to put it mildly, a mess. It appeared that the area was woefully understaffed. The girl I saw working was trying very hard but she could not keep up. Food was out and not being refilled, milk was out, the area was getting dirty. I do not blame the worker. She was very apologetic and seemed to be doing all she could. There just wasn’t enough help. I was curious about the front desk employee. She occasionally would walk over to the breakfast area and do a slight bit of tidying but sometimes seemed more in the way than actually helpful. I think I can speak for other guests in saying this person should have been more active in maintaining the breakfast area since there was such an issue. Does the one breakfast experience make me not want to return? Not at all. I have stayed when the staff was obviously up to the challenge. However, if in future stays I continue to experience similar issues then I would be inclined to look elsewhere.
• Dominique (10/5): - Great property, clean rooms and helpful staff. Evening reception with music and breakfast were exceptional.
• Cheryl (7/5): Good for our short stay, but staff could’ve been more attentive. - Suite was ideal for our family Sofa bed wasn’t made. We had to go down to the desk to get the bedding to make it ourselves. Not enough towels. We had to go down again for more.
• Randy (10/5): Exceptional -
• Kathryn (10/5): Exceptional - The size of the room and the accessible bathroom
• CHARLES (10/5): - I liked how the property was clean and kept updated
• Susie (7/5): Good -
• Chris (3/5): Shady operation - We arrived late (10 or 11pm) after a very long day of driving. The lobby was super loud and full of travel sports kids and their drunk parents. We went up to the room to find that they had put us in a room with one king bed instead of two queen beds. They offered to switch the room for us because they had one available. Never said anything about any price changes or anything. I had booked through Booking.com so I got charged the original rate from Booking and then the next day (after we had left) I noticed there had been another charge from the hotel that made the room almost twice the price and they had never even said anything about any possible charge. Tried contacting the hotel and never heard back. Stay somewhere else or be VERY meticulous about checking your bill.
• clckk5 (10/5): Can't go wrong with a stay at Staybridge Suites, Rochester MN - We have stayed at this Staybridge Suites multiple times while in Rochester for treatments at Mayo Clinic. The managers, Steve and Don, are the best managers we have ever dealt with in a hotel. The staff are all friendly. The hotel is clean, comfortable and safe. Social hour in the evenings provide a nice variety of food and breakfast always has a variety of foods to choose from. Hope to never have to switch hotels when wee go to Rochester.
• Leigh (9/5): Superb -
• Lori (9/5): Superb -
• Bobbi (7/5): Good -
• Janice (8/5): Very good - We had several issues with our key cards not working so that was a lit bit of a hassle.
• Mary (6/5): Comfortable - I was disappointed that I had to try three rooms before I found one that would be acceptable for my stay. The first room was almost 80° and it seemed the air conditioning was broken. The second had a strange vibration in the floor and bouncing off the windows. It may have been above the laundry area. The third room was just right! I must say though the staff was very patient and kind with me to keep offering different rooms until we found one that was going to work.
• Terrence (10/5): Best ever! - Cleanliness N/a
• ckmielke (4/5): Last resort for handicap accessibility - Great last resort place. Washer/Dryers out of order. Beware IHG’s idea of accessibility is to make rooms the least accessible. Imagine an accessible 2 bedroom 1/2 mile from the elevator and with no grab bars in the main bathroom. Yep. Gotta walk through the bedroom, the living room/kitchen, and the 2nd bedroom to access a bath with grab bars that has a tub without a seat. A shower chair was provided once I asked, but no indication that was available. What kind of moron designed this place? And this is the first place I’ve ever stayed with apartment-sized laundry units in a laundry room you access through the exercise room. No wonder they are out of order - they are not meant for commercial use. Location is good - between the Cub and the Costco.
• Terry (8/5): Great hotel - It was very nice and welcoming. All the comforts of home . Clean!
• Cherea (2/5): - The pool and hot tub water were brown. I provided picures. We were told oh we had a large group. It smelled like sewage. They then closed the pool to clean which was our whole stay. Then at 3 am our smoke alarm went off. They had no explanation. Deal with it. When we asked for towels or any help we were litterly told we will see. When i contacred Staybridge they said it wasnt their problem due to being booked thru a 3rd party app. They offered me points on a card i dont even have.
• Papenfuss (10/5): Thankful for their help - The staff was very accommodating after confusion on our reservation and a hectic day of travel.
• Jaime (6/5): - I love the size of the room for a family of 5 that was traveling for a wrestling tournament. I wish the soap and shampoo and conditioner werent reusable for everyone. I feel like that is unsafe. I feel like the bathroom could have been cleaner.
• terricS5260DX (10/5): Great Experience - The staff was responsive to my needs. I received personalIzed service from Lindsey and Teresa, answering my questions and making time for me. The staff was flexible and worked around my health needs and Mayo requirements. The room was comfortable and had everything we needed. The hotel was clean and spotless.
• Kristiana (4/5): - Of the 3 Staybridge Hotels my family and I stayed in over the course of our family vacation, this Rochester location was absolutely the worst overall. We arrived around 9pm after traveling all day. The room itself wasn’t very clean when we got in, with most surfaces feeling gritty and sticky. We didn’t have any extra bedding for the pull out couch, and no one answered the front desk phone when we called down. We made do for the night and then noticed more issues in the morning, namely that the shower was broken, the towels had holes in them, and the remote/alarm clocks were missing the battery covers. I went to the front desk just to let them know and to ensure we wouldn’t be charged for these items, and the man working the front desk was one of the rudest customer service people I’ve ever encountered. He was interrupting to make excuses to the point where I couldn’t even get a word in. “Minnesota Nice” apparently skipped this location. Based on the staff and cleanliness, we would never return to this location.
• Oliver (10/5): - Service was friendly and I enjoyed the social aspect of the evening.
• Emily (6/5): Needs a bit of work. - The building itself looked nice but the room we stayed in 333, 1 bedroom suite, needed a lot of work. There was blue plaster on the wall behind the bedroom chair from a hole that was made at some point, the carpet wasn’t all the way to the wall by the tv stand in the bedroom, the door frame inside the bathroom needed repair.
• Shane (10/5): - Unfortunately in the middle of the night it wasn't quiet in the room. Hard to sleep.
• Joan Pero (10/5): - Staff was very friendly. Room was clean and spacious with a modern feel. Enjoyed the quietness and got a good nights sleep. Within walking distance of restaurants and grocery store.
• Verified traveler (8/5): - The room was clean and comfortable, the pool was nice and warm. The only complaint is that the hotel is right next to Costco and there were some loud semis that idled overnight. Bring earplugs or a sound machine if you are sensitive to noise. Otherwise everything was great!
• Samanthia (7/5): Luxurious, calm, relaxing, appreciated, reprieve, safe - The breakfast spread was a kind variety. The providing of larger cartons in the event a "to go" breakfast was necessary was an appreciated feature. I enjoyed the proximity to the Mayo Clinic in addition to the absolute bonus demeanor of staff from the counter to the cleaner. Aquatics, the swimming area had the perfect temperature in association with the space's general temperature. I have never experienced the luxury of the appropriate temperature.
• Sally (9/5): nice stay - great breakfast
• Chasen (10/5): - It was very clean. The beds are the most comfortable I've ever slept on. The two room suites give us enough room for our family to relax. We checked in around 8:30 pm, and the person working the front desk was wonderful. She had a great personality, seems to love her job, and was so helpful. Not our first stay at this location, and we'll be back.
• Family (10/5): - Very clean facilities. Breakfast menu varies from day to day and very tasty.
• Helen (10/5): Exceptional -
• Wayne (10/5): - Would definitely stay here again.The breakfast in the morning was amazing. The rooms were really clean.
• Hayle (6/5): Not terrible but it could’ve been cleaner - The pool was warm The chairs in the room were very stained. There were hairs in our towels
• Becky (7/5): Good -
• Crystal (8/5): Good Hotel - An good hotel overall. And I would recommend this hotel to a friend. However, the heat/air in our unit was fairly loud. After a while, we got used to it so it wasn’t too bad.
• Carey (4/5): - Liked that we didn’t have to pay extra for our dogs to stay and the size of the one room suite. Didn’t like the theater room chairs weren’t cleaned, other guest’s smoking marijuana in lobby bathrooms and car alarms you off in the middle of the night.
• Steffan (9/5): Superb - Staff were incredibly friendly, bed was comfortable, breakfast was nice :) Curtains had odd stains on them; you wouldn’t know if you hadn’t drawn them.
• Grace (10/5): - Room is very nice
• Nicholas (10/5): - Nice place. Hospitality hour with food. Pool and workout room.
• Katie (10/5): Nice, spacious and great location - Our family of 5 stayed in a two room suite and it was perfect so everyone had their own space!
• Cynthia (10/5): Great place to stay, I will definitely stay at a Staybridge Inn again. - Nicely appointed rooms. Generous size, and well equipped. Easy for handicapped people to move around.
• Omar (10/5): - Nice
• Shawn (10/5): - Friendly staff. Convenient location. Spacious suite.
• Rebecca (10/5): - 5 stars all the way around. Clean, beautiful hotel with wonderful staff.
• Eliza (8/5): I enjoyed my time.. - Great location next to a little shopping center. The room that I stayed in had a bad smell to it hurt my sinuses which I am very delicate about it. The blackout curtains was very dirty it needs to be changed. During our stay housekeeping was not available to refresh our towels and toiletries. I was flabbergasted. Because there was no Ice machine available for us to use.. Breakfast needs more of a selection than just having sausage links and sausages patties everyday..
• Rochelle (10/5): Exceptional -
• PinkHulaSkirts (4/5): Disappointing - Hotel looks very nice from the outside and is well maintained from that point of view. The guy who checked me in was on his phone in the back, realized I was waiting and then came out to help me. But instead of putting his video on pause, he continued to let it play which was distracting to me and not very customer service oriented. He also did not tell me the pool was out of service. In fact, it wasn't until I came back the next day that there was a sign posted on the front desk. I believe this should be shared up front as many times, I choose a hotel based on pool/hot tub and it would have been nice to be told that right away instead of when I wandered to find the pool. Room was smaller than I anticipated. The bed was squeaky and there were black flakes of something under the comforter. The bedding smelled musty/old-it was a very weird and unpleasant odor. There were multiple stains on walls and light switches and overall, housekeeping could do a lot better job. The hot water was non-existent in the shower. It never got warmer than luke warm no matter where put I turned the dial. In fact, my last morning I ended up having to take a cold shower as I could not get any warm water to come out. The hot water in the sink for the bathroom did get hot after several minutes, however, was extremely cloudy. I can't really judge on breakfast as I am extremely picky and hardly ate anything. My one complaint is that I ended up getting a milk that was two days past the expiration date and unfortunately, I didn't realize it until I had taken a big gulp of it. I noticed quite a bit of staff on their phones over the course of the four days that I stayed. Upon being able to utilize the hot tub, it was not kept up very well and some brown stuff crusted to one side of it. Overall, it was a disappointing experience, and I would not stay at this hotel again.
• Hannah (8/5): - We have stayed here the past 4 years during a truck show in a nearby city. It is a great location for where we need to be. Hotel is always clean and quiet. Staff helpful. Breakfast in the morning is nice, there are also some nice places to eat nearby.
• Cindy (10/5): Love our stay - Great decor and room layout, friendly staff, super clean, didn't use the kitchen but it's very nice. Even the hot tub was the perfect temp (and towels in pool area were plentiful, which often doesn't happen). Snack pantry had all the right choices, including ice cream for the husband, who needs his daily treat. Even appreciate the noon checkout time - leaves enough time to watch our church online in our room on a Sunday - while enjoying a yummy free breakfast. We will look for this brand in the future. Thanks. One tiny detail - biscuits & gravy at breakfast was very good, but I and a couple others noted that there was no sausage or bacon to go with eggs or waffles. Seemed unusual.
• Sandra (9/5): We really, really like the facility and the room for two grandparents and grand son. - The rooms, pool. outdoor areas, and breakfast were wonderful and very much appreciated. Lack of hot water; shower water was luke warm at best. The TV in the fitness center was locked onto "Fox News Network" and I was unable to change channels. Forcing a patron to watch Fox News is the worst form of torture and should be considered "inhumane"; I would have rather shaved all of my hair off.
• Brianna (9/5): Overall great place to stay! - Clean comfortable and great location My key card quit working, and there was a birthday party in the pool area
• Matthew (8/5): - Was a great experience only problem we had was the tub had worn thru the paint on the bottom. So was rough texture. But still a nice room and hotel overall. Would stay again
• KBD87 (10/5): Great stay - We stayed the night here while in town on business. The hotel is spacious and clean with many amenities for a long stay. We had a two bedroom suite with kitchen and two bathrooms. It was roomy, quiet and comfortable. They have a pool, fitness area and outside sitting area to hang out and relax as well as serving hot food at breakfast and dinner. It is near a grocery store and several restaurants and not far from downtown Rochester.
• Tim (6/5): - Toilet hooked up to hot water, provided a very hot experience when using the restroom.
• Katie (8/5): - Hotel was nice and close to restaurants/grocery shopping. Great location to Mayo.
• Sharon (2/5): Poor experience - We were charged a no show fee because we arrived after midnight, which was always our plan. Never have I been charged a fee for arriving after midnight. They also could not check us in as they were running the nightly audit, so we had to wait for that to finish until we could be checked in. They should have the ability to give you a room while running their audit. The floors were sticky and the shower was uncomfortably cold even when turned all the way to hot
• Marissa (10/5): - Our stay was really great! We always stay here when we come to Rochester! Never lets us down! Very clean! The people at the hotel are very friendly too!
• Roman (10/5): - The breakfast is excellent too.
• Matthew (2/5): - Website did not indicate that both the pool and jacuzzi were broken (the main reason I booked the place). 1st room's a/c didnt go below 68. They stopped offering complimentary newspapers (another reason I booked the place).
• cesy (10/5): - Very clean and nice pool was not working other then that will come back
• PMS (8/5): - Cleanest hotel I've ever stayed in, so that's great. The floors in the hallways have weird random dips and uneven spots. Walkable distance from a grocery store (right next door). Heater for the pool and spa was out so the water was chilly but not too bad. Staff were super nice and accommodating. 8 out of 10 would recommend.
• Bob (6/5): - Room door dead bolt would not lock, Damage to the walls were not repaired. Just painted over (Bathroom) I would have told the desk attendant, but no one was manning the desk when we left.

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