Residence Inn by Marriott Augusta

Location: 1116 Marks Church Road, Augusta, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Grocery deliveries
• Wheelchair accessible
• Lower bathroom sink
• Outdoor furniture
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Private picnics
• Wine release events
• Reception hall
• Electric bicycle charging station
• Charcoal grill
• Bulk dispenser for toiletries

Rooms Available

• One-Bedroom Suite

  This suite has a kitchenette and a separate seating area.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Shower chair
  • Heated pool
  • Pool towels
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Hand sanitiser

• Two-Bedroom Suite

  This suite features a kitchenette and a separate seating area.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Additional bathroom
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Shower chair
  • Heated pool
  • Pool towels
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Hand sanitiser

• King Studio

  This studio features a kitchen and a separate seating area.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Shower chair
  • Heated pool
  • Pool towels
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Hand sanitiser
  • Hearing accessible

Guest Reviews

• April (10/5): - You're welcome.... Yes the hotel itself was amazing and also the rooms. I will definitely be back N/A
• mikeys855 (10/5): Exceptional Stay! - Anita and the rest of the crew were very warm and welcoming each and every time I walked in the building! I will definitely be back next time I’m in the area!
• Companion48553782165 (10/5): Truly genuine customer service - From the time you enter the door you are made to feel as if you are home. Miss Anita is truly a customer service expert. Her smile is contagious and she really cares about your stay. She never forgets to greet you or ask if there's anything you need and it's with that genuineness that you no longer find in customer service post-pandemic
• Curry (10/5): - The spaciousness and cleanliness of the rooms
• M8395GWdebbieh (10/5): Great extended stay - I travel to Augusta at least twice a year for several weeks at a time for business. The Residence Inn in August is by far one of my favorite places to stay. The rooms are clean and the staff is friendly and accommodating. Miss Anita at the front desk makes the experience even better.
• vincentcK7517FF (10/5): Favorite hotel - This is is my favorite hotel that I’ve been staying at since I started traveling for work 8 years ago, and my favorite part is meeting Anita. She always has a welcoming and bubbly attitude.
• James (10/5): -
• Sonia (1/5): Nightmare feel sick today - Worst experience they ha no hot water … this is after I checked in They knew the vendor hadn’t come They didn’t have manager on site to talk to me Having hot water is basic necessity I would not recommend this place to any one They warren not clean construction and no hot water
• S1523LGmanuelm (10/5): Like home - Great hotel and staff! Kitchen is equpped with everything necessary making you feel home. The staff is always available and welcoming.
• Dora (10/5): It was clean and cozy - It was a excellent place to live in Nothing it was excellent
• Shala (10/5): -
• Rodrick (10/5): -
• Liz (6/5): Worked for our short 3 day stay.Comfortable although pricey, room was clean. - Great location. We had an updated room which was nice. No pullout couch though. I had so share a bed with my son. Beds are comfortable. Pillows are a no no. Soft and very flat. Take your own if you need more neck support. Not sure why hotels don’t do firmer pillows. Shower head is fabulous! Love the water pressure. Clean towels. Breakfast was really not that great. Not a great selection. Notice stuck up to watch how much you eat “other people have to eat too…” very unprofessional. There was no toast available. Hot food was cold. We never had breakfast there during our three day stay. Went to eat around 8am. Had to keep curtains closed at all times (block-outs) as the building material was right outside our room windows and people getting on and off scaffolding. Had very little privacy and dark room during the day. Will be back but will address these issues in person next time. Nothing serious…..
• 412worldtraveler (10/5): Great customer service . - Housekeeper Christine W is great. Always friendly, efficient, always confirms I have everything I need. Always remembers my requests. Great service!
• Faynette (10/5): The staff was accommodating and professional. It was good stay - It was clean and decorated nice for Christmas. Nothing
• D6044VQkareng (4/5): Not up to Marriott Brand standards - The location is convenient. The property is badly dated but in the process of renovation. My first room had something brown splashed on the headboard of the bed. I was then assigned a room on the 3rd floor. After cleaning beneath the head of the bed where there was significant dust, debris, a live silverfish, and I got settled in, I noticed a large stain on the ceiling which would indicate a leak of some type. There was also a musty smell coming from the bathroom. When I spoke to the front desk staff in the morning, I was promised a room on the highest floor (4) when I returned from work that day. When I got back to the hotel, the attendant at the desk told me that she didn’t know who I spoke to but there were no 4th floor rooms available. She offered me another room on the 3rd floor but when I went to see it before moving, I found the stove to be dirty with splattered grease on the surface of the stove as well as the backsplash area. I decided to just stay in the room with the smell and the stained ceiling. Nobody cared to follow-up to be sure my concerns were resolved. Every room I saw was dirty.
• Lelani (10/5): -
• Brandy (10/5): -
• Raphael (10/5): - Everything. N/A
• C8499ZLalexisl (10/5): November 2025 - During my stay Anita provided great customer service and was very attentive. She answered any and all questions that I may have had.
• Kathleen (9/5): -
• mekiag2021 (10/5): Great customer service - Great experience Anita the front desk supervisor is the best. She went above and beyond. Housekeeping made sure they met all of our needs as well.
• vivicar2020 (10/5): Helpful Rest! - The Residence was a great place to be, with a versatile breakfast, a full cheap small market, and great staff, they made it easier to rest well. Anita and Chris on the evening/overnight staff were very helpful and kind!
• shanesF8656PR (10/5): Best Marriott employee I’ve met - As a Platinum member with over 140 stays this current year I can say without a doubt this was one of my best. Annita is an absolute treasure and her incredible attitude and warmness was the highlight of every day I saw her.
• Mikhail (10/5): - It's a brand new beautiful hotel.
• Jemoria (10/5): -
• Sean206 (10/5): -
• Maryia (10/5): -
• Thomas (10/5): -
• soniabF8333QM (10/5): Excellent service! - We had a very comfortable stay. A shout out to Anita who always greeted us with a smile and ensured we were well taken care of.
• Voyager54253198451 (10/5): Unexpected benes! - With nothing to present but our smiling faces, we received a generous upgrade for the night. And then, the hotel pays for the recharging of my electric car? How can this be any better?
• williec770 (10/5): Miss, I needed a very fantastic individual. Very professional and always moving and cleaning - Miss Anita is one of the most awesome individuals that you may ever want to meet. She has made our stay as the residence inn remarkable. If there was anybody ever do a raise or some kind of recognition it is definitely Miss Anita on the front desk
• kathleenbA607GJ (10/5): Great Property and Very Clean - We stayed last minute at this property and what a great surprise. Recently renovated, the property is clean and well appointed. Staff were welcoming and room was large with everything needed to make our stay comfortable. Breakfast had a nice choice assortment and the whole area was well staffed and kept clean. We will happily book this property in future trips.
• 620takundam (8/5): Good long term stays hotel - Great service from all the front desk workers particularly Anita. Rooms are sufficient and work well for long term stays. The breakfast, however, has gone downhill.
• Raven (10/5): -
• Dinani (8/5): Very good -
• scottcP2029EW (10/5): Great experience! - The entire staff was friendly and helpful. The room was very clean and stocked with everything we needed. Anita stood out as she always made sure we had everything we needed and provided great advice on local restaurants. Great job Anita!!!
• Jackson (10/5): Exceptional -
• Verified traveler (10/5): Great Stay - This was a great stay. Rooms and bathrooms were so clean. Customer service was amazing.
• buddy11012 (4/5): Great employee Anita at a not so great hotel. - I have stayed at this hotel 12+ times over the last year for business reasons. Although the hotel is trying to do some upgrades, the housekeeping or lack of is a bigger issue. My room has always been somewhat dirty even upon check in with dirt an dust on the top of the refrigerator, cobwebs and spiders in the corners, food crumbs from the previous guest left on the counter, etc. Many times when my room was scheduled to be cleaned, it was not done. The only positive things about this hotel are the Marriott rewards, the location and most importantly, Anita the afternoon front desk clerk. She has consistently been friendly, helpful and always smiling. She’s definitely the best employee I have dealt with at this hotel and in addition, the most hardworking. Thank you for everything you do Anita!
• O574ZSlibbym (10/5): Nice front desk worker (Anita), but actual building could be improved - Anita went above and beyond to make us feel welcome when we arrived late in the evening! I appreciated her kindness and attentiveness. She was quick to help and wasn’t just hiding in the back when no one was there to serve. She was out sanitizing tables and was quick to greet and help us. Although Anita was amazing, the hotel could improve. We were assigned a room that smelled smokey (Anita quickly got us a new room). The pillows also were only one size (big and fluffy) which isnt my preference for sleeping. Additionally, early in the morning there was a homeless lady loitering in the sliding door area, waiting to sneak in on someone else’s swipe (which she did get in on my swipe). The other front desk person who was working the morning was hiding in the back so I had to ring the bell several times, hoping she would come address the homeless lady.
• marktF7283TS (10/5): Resident inn Augusta GA - Anita was the best night hostess I ever had at a hotel. Every time I walked in she always ask if I needed anything, how was my day going. I felt like I was home with how kind she was about everything she did that night. She also always made sure their was fresh coffee though out the night. Hands down near night hostess I had any any hotel so far.
• Sarah (8/5): Very good -
• Voyage17077601708 (10/5): Best staff service! - The level of hospitality was unexpected. Anita went above and beyond to accommodate our needs. The room, though imperfect, was comfortable, clean and quiet. Great location, too. We will definitely stay here next visit to Augusta. Must say that the rest of the staff was exceptional, as well.
• onthegor2015 (10/5): Best breakfast! - The stay here was nothing short of amazing. The staff is professional, caring, and attentive. The rooms are spacious and hallways tidy and clean. I travel the country for work, and spend months at a time in hotels. This was by far one of the best extended stays. A special shout out to Janitza! She is the “face of breakfast” and her positive energy and compassionate tone is contagious! The breakfast area is stocked, organized, and CLEAN. She makes any morning, a great morning. Thank you Janitza; thank you Residence Inn!
• O3836TSpaule (10/5): Great Residence Inn. People make the difference. - I stay at Residence Inns very often. Anita at the front desk was so pleasant, professional and helpful that it impacted me to write this review. This newer property is comfortable and very well taken care of. It has easy access to the highway to most attractions and many restaurants. A+
• Climber54388873939 (10/5): Title: Anita Costello Made My Stay Exceptional! - I stayed at the Residence by Marriott recently and had a wonderful experience, largely thanks to Ms. Anita Costello. Late one night, I needed to print some important documents but was having difficulty with the printer. Anita noticed I was struggling and immediately offered her help. She not only tried to fix the issue herself, but also called for assistance and generously offered to have me email the documents to her work email so she could print them for me. Her proactive approach and caring attitude made a lasting impression. She is a true professional with a heart of gold. Residence by Marriott is lucky to have her! I’ll definitely be returning.
• billyhX491DB (8/5): Quiet and comfortable - Friendly and professional front desk staff like Brianna, Caleb and Anita making sure guest needs are met. Pretty decent housekeeping, dining area very clean and breakfast is better than most properties thanks to Janetza, who keeps it fresh and changes it up daily. Hot tub still out of order is pretty inconvenient but swimming pool is really warm. Small TVs with limited programming. Pretty quiet here for most of the time. Would stay again for certain.
• 412worldtraveler (10/5): Home away from Home - Staff very friendly always pleasant at the am breakfast. Janitza always greets you with a smile. Great location easy access to the highway. The rooms are spacious even though they are remodeling it's very clean and staff are accommodating
• 524swanb (10/5): Highy recommended hotel - This hotel takes great care of there customers always at the best with a warm smile greeting you. The best customer service and Anita takes great care of her customers goes above and beyond. Very clean, convenient location, great people!! Thank you for making my stay amazing!!
• Samyah (10/5): Exceptional -
• Paula (10/5): Exceptional -
• Nicole (10/5): Exceptional -
• lucyhC65HE (10/5): Grateful for the experience - Ms. Anita knew my name and greeted me every time I came. There’s a wide variety for breakfast and she always had a smile. I went there during the time they were remodeling and it didn’t make a difference in the atmosphere everyone worked together to make the place feel like home
• sauravg990 (10/5): Great hotel! - Anita is extremely helpful and the hotel is clean and comfortable Rooms are large and the hotel is very quiet and conveniently located. They were able to accommodate booking changes very easily too. Definitely recommend it. Didn't get to try the breakfast but the coffee was great.
• williec770 (10/5): The staff is excellent - Miss Deborah was in the kitchen was extremely friendly and very good loved her grits she was also very friendly and if there was anything that you needed she'd make sure you had it she took time with all the different customers she also started your morning off really good because of her kind nature and friendly personality always smiling
• carleitac (2/5): Beware! Don’t stay at the Residence Inn Augusta!!! Our room was flea infested. - Beware! Don’t stay at the Residence Inn Augusta!!! Our room was flea infested. management’s and Bonvoy’s response to our ordeal further proved hotel management nor Bonvoy cared about our safety or loyalty. After a trip to urgent care and a report to the environmental agency we learned they had put the room back in rotation immediately after a pet was in the room. They neglected to take appropriate steps to insure the room was clean and safe. They failed in their legal “…responsibility to protect guests from foreseeable risks, including injuries and criminal acts…” demonstrating a continued pattern of placing guests at risks. Management’s and Bonvoy’s response to our ordeal further proved hotel management and Bonvoy have little concern for customer safety or loyalty. Don’t trust them. Signed, Disappointed once loyal lifetime titanium member. Independent of safety and health concerns hotel staff was stellar
• Dreamer13248861538 (10/5): Great location and friendly staff - Stayed here for a little over a month. Nicely renovated rooms. Great location. Special mention for Ms Briunna and Ms Deborah. They were excellent always a smile and a greeting in the morning in the dining area or the front desk. Ms Briunna and Ms Deborah made sure breakfast was ready and hot. Will stay here again if I'm in Augusta area.
• Kenneth (9/5): I loved it - The breakfast was hot and delicious Our television didn’t work
• Damian (10/5): - Anita was amazing and so welcoming
• lufcireland (10/5): Great Staff, Anita and Deborah - We stayed here for two nights pre Christmas. We are two adults and our 17 year old daughter.What sets this hotel apart is the quality of the Staff. Anita in reception is what hospitality is all about, Her friendly greetings, always got a smile and seems to be always brushing up, cleaning and making sure guests are looked after. Deborah was another stand out, in the breakfast and reception. Being from Ireland we had never had Gritts, Deborah prepared it for us, and showed us how it should be eaten . What great customer service. On reception Deborah also made sure we had everything we needed. These two ladies are the ethos of the Marriott way in customer service. Had a lovely two days and the hotel felt very homely. Lovely rooms, clean, good air con. good kitchen facilities. If we are ever in Augusta again would not stay anywhere else.Staff can make or break a stay. These ladies just made our stay. Well done.
• 909tamras (10/5): My stay at tge Residence Inn. - The bed is awesome. Deborah in the breakfast area is sweet kind and very attentive. The Hotel area is clean . The rooms are very clean. Overall everything was just right for these holidays decoration were awesome. Front desks employees are very friendly always with a smile and greeting everyone and making them feel at home.
• 222billyc (8/5): Anita made my stay - I wanted to leave a review specifically for Anita at your front desk. I have never once seen her not moving. From sweeping to lighting the firepit for us, to a friendly greeting. She is what is missing from the hospitality business these days. I made sure she knew how much I appreciated her work ethic and upbeat personality. She deserves to be recognized and hope she rubs off on other employees, she is amazing.
• daisypickle (8/5): Anita is the draw - This entire experience was about Anita. She was so helpful, so professional, and so nice. We couldn’t find parking and she helped us find a place and gave us a pass so the truck would be safe. She spoke to us every single time we came by the desk. She always had a smile. I would’ve given you a two if not for her. I understand you’re recovering from a hurricane so I overlooked the damage. The bathroom could’ve been cleaner. What’s with the prison toilet paper? Is this the new Marriott standard, because I have a real problem with that. Every decent hotel chain knows you don’t save money with cheap toilet paper. Been a member for a long time. I hope this isn’t the end of a great run for Marriott as a premiere chain. But back to why we will come back. I told Anita we’ll come back because of her. Y’all straighten up. Get your act together.
• Maureen (2/5): We will never choose this hotel again. - This is the 2nd time I’ve used Hotels.com and I’m starting to think that the hotels give you the worst room because you booked through a 3rd party. Everything seemed fine but as we got closer looks and smells, that feeling faded. I wiped everything down that I could reach in that room because it seems to have splotchy spots in a lot of places. There was no water pressure, the bed was like a rock and the breakfast was the saddest thing I’ve seen. I went to make myself a waffle being that was all I could eat in their hodge podge “buffet”, but no. The lady who was working the area kind of laughed at me for trying and said they hadn’t received the mix in a long time. So, I do not recommend this hotel, especially at the $270 price point. No way. I will say that the best part of our stay was the check in. The lady who checked us in was so kind and sweet. We played a little plinko game and I don’t know why, but that made the check in memorable.
• Christopher (10/5): Exceptional - I asked for a room away from the road frontage but was given one away and it was even a "upgrade". I feel that I was used for extra money gain.
• Gregory (10/5): - I stayed one night while attending an event in Augusta, GA. The hotel and the room was very clean. All the staff was excellent. Would definitely stay here again if I'm in the area.
• Johnson (10/5): Exceptional -
• Charlise (10/5): - N/a
• Derrick (10/5): Exceptional -
• Jeffrey (9/5): Superb - Everything As expected with Residence Inn was all very good.
• Nina (10/5): Never have I ever stayed at such a clean hotel. Amazing - Omg it was so clean. I loved it❤️ N/A
• Judith (6/5): - Hotel itself was very nice. Clean and quiet. Staff was very friendly.
• Shereca (8/5): Only thing is I eas told that the tv was working when I got back that night because they had issues earlier. But ended u - It was very clean and safe with very good outdoor lighting in the parking lots.
• Quiandria (10/5): Exceptional -
• Daphne (9/5): Superb - It was quiet.
• Katie (5/5): Passable -
• Leigh Ann (8/5): - Manager went above and beyond
• Anita (10/5): Exceptional -
• Jennifer (10/5): - I absolutely loved the lady who checked me in. She made me feel so welcomed. She thanked me for staying and I thanked her for me being able to stay! She convinced me to join to gain more points and I did. I hope to return soon with my family. My boys enjoyed the pool, basketball court and gym!
• Yalencia (10/5): Exceptional -
• Brenda (8/5): Excellent - The rooms was clean, beautiful $ the price was right Na
• Davis (10/5): Exceptional -
• Monaa (8/5): LOVE IT ! - THE AREA AND IT WAS CLEAN EVERYTHING WAS GREAT
• Joseph (10/5): - Why was I charged 510.00 by residence inn when all bookings were through expedia
• Carlos (10/5): Exceptional -
• Tyanna (10/5): Exceptional -
• Katina (10/5): - Awesome!
• Tonyo (10/5): Exceptional - Very nice Room There is nothing I didn't like
• Angela (10/5): It was one too remember…. I enjoyed my stay! - It was great! I loved it If the pool was open
• Joseph (10/5): - Eggs were cooked well
• Joseph (10/5): - Good stay
• venkat (2/5): - Bait and switch- i booked this hotel for $178, because they allowed dogs. I put a 5-star rating on my stay because they welcomed dogs. Today, i got a $150 pet fee and $20 cleaning fee. I spoke with the hotel and they were dismissive. Dont stay
• Bendral (9/5): Superb - The rooms were spacious and clean. Staff was friendly and informative.
• Philineshia (7/5): Good - It was spacious Rooms were run down for the price when old and stains . I had to change rooms because so much was broken in my first room
• Anonymous (8/5): Very good -
• Sheila (7/5): Good -
• Kathryn (6/5): - THe reason for booking this property was the pool where my grandchildren could swim with us. Broken, under maintenance for the foreseeable future. We went downtown to the Kroc Center for a pool.
• Latonya (10/5): - Very nice would recommend to anyone.
• Robert (7/5): Good -

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