Novotel Imagica Khopoli Hotel
Location: 30 31 Sangdewadi Off Mumbai Pune Exp Wy, Khopoli Pali Rd Khalapur, Khalapur, Maharashtra, 410203, Khalapur, IN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience luxury and relaxation at Novotel Imagica Khopoli Hotel, your gateway to unforgettable family adventures.
Indulgent Spa Experience
Unwind at our full-service spa, where soothing massages and calming treatments rejuvenate your body and mind, ensuring you leave feeling refreshed.
Recreational Amenities
Dive into our outdoor pool or maintain your fitness routine at our 24-hour fitness center, providing ample opportunities for relaxation and recreation throughout your stay.
Culinary Delights
Savor delicious meals at The Square, enjoy snacks in our cozy cafe, or relax with a drink at the lounge bar. With 24-hour room service, your cravings are just a call away.
Book your stay today and discover the perfect blend of fun, relaxation, and quality service at Novotel Imagica Khopoli Hotel!
Important Information
- Pool access available from 8:00 AM to 7:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 02:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Full-service spa
- Arcade/game room
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Picnic area
- Elevator
- Supervised childcare/activities
- Conference space
- Breakfast available (surcharge)
- Arcade/game room
- Library
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Wedding services
- Billiards or pool table
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- Snack bar/deli
- Playground on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- 24-hour fitness facilities
- Electric car charging station
- Water dispenser
- Housekeeping on request
- Vegetable garden
- Ballroom
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Grey water recycling system
- Wheelchair-accessible van parking
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Vegetarian breakfast available
- Organic food
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- All property's electricity comes from renewable sources
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Deluxe Suite
1 King Bed and 2 Twin Beds
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 1 King Bed, Balcony
1 King Bed
304-sq-foot room with a balcony
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Room, 1 King Bed with Sofa bed, Bathtub
1 King Bed and 1 Double Sofa Bed
304 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Sofa bed, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 1 King Bed
1 King Bed
304 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Twin Room, 2 Twin Beds
2 Twin Beds
304 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
304 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Family Room, 2 Queen Beds (Classic)
2 Queen Beds
304 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Twin Room, 2 Twin Beds, Balcony
2 Twin Beds
304-sq-foot room with a balcony
Internet - Free WiFi and wired internet access
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- Sightseer58521704817 (2/5): Don't come here - Novotel khopoli is not a good haya ki food me jain food available hi bahot less hai and they are not provide also jain food and hospitality is very slow no answer for any query dining staff service is very poor
- deepakkY5719RG (10/5): Staying at Novotel - I was staying there recently and Shruti at front desk exceptional service really stood out! She was attentive, warm, and made our experience truly special. Kudos to her! Thank you for taking care so well.
- Meander46721428425 (10/5): One of the Best experience.. - Was wonderful staying at Novotel Imagica, my kids really enjoyed the morning parade. Shruti and Bharti at the reception were very always helpful and kind.
- Excursion16582229470 (2/5): Worst customer service - Zero customer service. No courtesy for sick customers. No help or no priority incase you are sick. You will be left on your own. Even request for an urgent nimbu paani for a person Vomitting is not given priority.
- Paradise12312798839 (10/5): Nice stay - The service is really good it was quick and the stuff is really nice and understandable and they gave us free upgrades. Housekeeping staff is all good and well behave to guest. Harshit from housekeeping is nice
- 43kunalm (10/5): Nostalgia... Lovely - Thank you to Mr. Rana Chetia and his team for a super early check in. A bigggg thank you for the PS4 being charged and ready. The moment we entered the room... We were GAME... The upgrade to Presidential Suite was a delight. View from the room was great. Amenities were ample and the jacuzzi was a surprise. The other rooms had view of the Imagicaa Park. The entire team is excellent. The Executive Chef was always kind to prepare dishes that we wanted to have. The service and kitchen team went out of their way to prepare almond milk cold coffee by crushing the almonds due to non availability... once. The dedication... Hats off. The entire bread section ( rotis) , Italian and Indian Halwai sweet were excellent. Food was always good, tasty and scrumptious. Thank you to Naru Gopal Chef, Saksham shreshta, Roshan( always smiling person), Prabhakar, Surojit Chef, Anil Chef,Sameer Chef, Neelesh Halwai Chef, Rajesh Executive Chef, Arjun Chef, Mrunmayi,Mr Prahlad, Mr. Ashish, Mr Aditya, Mr. Aditya Tere and above all Mr. Rana ji for the lovely hospitality. A visit to the Imagicaa Theme Park and Water Park is a must. Amazing! Hospitality it was and a good one.
- 127naveenk (10/5): Family stay with great food, views, and service - Our family had an excellent stay at Novotel Imagicaa. The buffet dinner and breakfast offered a wide variety of dishes, and the restaurant service was prompt and friendly. For our daughter’s birthday, the staff decorated the room and arranged interconnected rooms for our family, making our stay very comfortable. The hotel features a swimming pool with a separate baby pool, which our child enjoyed a lot. The view from our room was fantastic, with direct views of the Imagicaa rides. The only issue was that the hotel’s phone number was not working, making it difficult to reach them directly; we had to contact Accor global support to resolve our queries. Overall, it was a wonderful family experience with great food, service, pool facilities, and views, and once the contact issue is fixed, it will be an ideal choice for families visiting Imagicaa
- rak9997 (2/5): NO RESPONSE ON PHONE OR BY EMAIL - The phone number of the hotel is unreachable. Called several times and there was no response . Even try to contact through email but there was no response. It is difficult to contact this hotel for booking a room.
- VidhiD36 (4/5): Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members - My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.
- Flyer06830199051 (10/5): Good hotel recommendated for stay - Good hotel Good service given by mangesh palve and kishore patil clean room Good room amenities courteous staff over all Good hotel recommended for stay
- 147eurekai (6/5): Best to get married here - Very dismal front desk experiences both at checking and terrible at checkout grumpy staff At checkout staff was best described as stern wanted my credit card first and printed bill later Room allocated was too noisy Suggest when you have wedding parties block business guests in upper floors away from noise Some challenges with food No thank you no feedback about the stay when I asked stapler just abruptly handed it rather than staple it Common sense is not common
- Avster95 (4/5): Needs Stronger Leadership to Match the Accor Brand - We arrived at Novotel Khopoli around 3pm on Sunday and were greeted politely by the security guard at the gate. The long driveway created a great first impression, though the metal grates along the way were uneven and clearly in need of maintenance — a small but telling sign of a property that needs better upkeep. At the main entrance, things started to feel a little chaotic. It was peak check-in time, and the lobby was crowded. The parking staff looked overworked and a bit too serious — one even brushed past me without an apology, which set the wrong tone for a five-star hotel. In contrast, the security personnel who checked our car boot was courteous and empathetic, which I appreciated. Check-in itself was handled by Sahil (hope I got the name right), who was polite and professional. However, our room wasn’t ready even at 3pm, which meant waiting another 20 minutes in the busy lobby. During that time, I noticed that most staff seemed task-focused rather than guest-focused. No interaction in the lobby with the buzzing guests. There was a noticeable lack of warmth and engagement — smiles felt rare. Once we finally got to our room, a damp and musty smell hit us immediately. The entry floor was wet, and while the space itself was functional, it felt dated and tired. The bathroom water temperature fluctuated with sudden bursts of very hot water, which was concerning since we had a little one with us. Room service was inconsistent. On Sunday, delivery was prompt, but on Monday it was nearly impossible to reach anyone. Even before arrival, phone calls to the hotel went unanswered until I sent an email — only then did someone call back. It felt like staffing levels were stretched or motivation was low. The food quality was okay. The sandwich was decent, but the tiramisu (₹550+) was disappointing and didn’t justify the price. Given both the experience and pricing, we chose to dine outside for the rest of our stay. Housekeeping was generally good, but again, the lack of simple warmth — a smile or a greeting — made the service feel 'transactional'. For a property positioned as five-star, the level of customer care needs major improvement. The gym and pool were decent; I used the gym twice during our three-night stay. It’s basic but functional, though I had to ask twice for the AC to be turned on and for water to be provided. The kids’ play area was a nice feature, even though the musty smell lingered. On one morning, while waiting for our car, I observed five staff members supervising a cleaner washing the glass facade at 9:30am — right during a busy period. Instead of helping or again interacting with guests, they were just standing around watching the incredible cleaner as though he was training them to clean. This summed up what I felt throughout: plenty of staff, but little guest engagement. Each time we requested our car, someone would ask if we were “going for breakfast/lunch or dinner.” It took us a few times to realise they were trying to confirm if we were checking out — the phrasing, however, was intrusive and could have been handled better. Check-out was okay but nothing to get excited about even if I shared my thoughts. Overall, this hotel has the infrastructure and potential, but the energy and service standards felt well below what I’ve come to expect from Accor. With stronger leadership and a renewed focus on genuine hospitality, it could be a wonderful destination. For now, though, I wouldn’t return.
- joshcA5079VD (6/5): Fantastic service- hot hotel - I had one night at this hotel on a business trip. The service was outstanding, however, this is generally the case in India. I was greeted kindly by efficient bus staff, and directed to check in. The check in process was a bit long. The woman at check in had many questions about my travel visa, although she couldn’t tell me why it mattered. I asked “would you turn me away if I didn’t have a visa?” She responded “no.” It begs the question why she asked. The room is okay. Like many Indian hotels, it was that “smell of humidity” like you experience at a tropical resort. Perhaps because the AC could not get any lower than 22 degrees. Here’s a tip for hotel: cold AC in rooms helps remove humidity. Otherwise, the room was average. A nice big bed, big pillows a d lots of seating. The couch provided was very comfortable. Indian hotels need to up their toilet game, and this hotel is no different. There are toilets out there that actually flush and don’t require six attempts to “get it all down.” The TV had a remote control, but only controlled the channels. It couldn’t turn off the actual TV, which requires getting up and doing it on the set - annoying when you’re about to fall asleep. Their restaurant, however, was spectacular. The staff were amazing and accommodating. Despite a menu of nearly all plant based foods, they prepared me grilled chicken breast and vegetables to align with my keto diet. My work colleagues all had plenty of local dishes to enjoy, and we happily stayed for over two hours. My only restaurant complaint was the speed of drink service. It took over 15 minutes for our beer to arrive. Finally, the worst part (at least for me as a large, Canadian man) was the stifling heat of the common areas. The foyer, restaurant and gym were at a sauna for me, and I dripped sweat everywhere outside of my modesty cooler room. Still, for the price, I do recommend this hotel.
- rohant850 (10/5): Amazing Stay - Had an Amazing Stay During my Recent Visit to Novotel Imagica. Have to Say it's a Huge hotel but you no where felt left alone. great personalised Sevice . Affectionate towards Guests . You would be always greeted with their Staff with a Broad smile Right from Security, checkin staff, housekeeping to restaurant team . I had travelled with My wife and 9 year old Son who had his Birthday on 11 th Oct thanks to Staff at checkin counter Aditya and Shreyansh.. We got a real Good room and also a part of their unique service Kid got chance to Cut cake with Imagica characters which sure is quite fun for kids. And have to mention A Special THANKS to Aditya who Guided and helped us throughout our Stay.. Have to Mention Buffet Spread for Breakfast Lunch and Dinner was really Huge with loads of Variety . The special performance of Imagica Characters during Breakfast is Just Icing on Cake for Kids.. Have to Admit the amount of Energy they put in Early in Morning needs a big applause . Swimming Pool was clean . Gym well equipped So Basically Big thumbs up Will Surely visit Again Soon.. Just keep up the Good Work .. Thanks to all
- Aaron (10/5): Amazin hotel - Great pool, clean, lovely hotel and staff with good amenities
- Daydream236989 (8/5): Good 2 nights outing. Close in the vicinity. Staff was courtious too. - A nice property. Comfortable stay, easily reachable form Mumbai by car. Breakfast was also nice but not very big spread.
- 996arunimat (10/5): Novotel Imagica - Had the best time at Novotel Imagica! Just a quick walk to the park, which made everything super easy. The stay was cozy and relaxing, but ohhh the buffet spread – absolutely amazing So much variety and everything tasted great! Perfect spot for a fun getaway.
- Sksohail1239 (10/5): Thank you, Novotel Imagica, for giving me such a memorable and happy experience. - We recently stayed at Novotel Imagica and I must say, it was one of the most amazing experiences ever! This property deserves a full 10 out of 10 rating for everything – from the moment we arrived till the time we checked out. The hotel is right next to Imagica theme park, which is the biggest USP of this property. It is so convenient to just step out and enjoy the theme park and then come back to the hotel to relax. We reached a bit early because there was low traffic, and to our surprise, the front office team was kind enough to offer us an early check-in. A big thank you to the check-in staff, the Duty Manager, and the entire team at the gate and bell desk – everyone gave us such a warm welcome and made us feel so special. During our stay, there was one small incident where a housekeeping attendant mistakenly entered our room. The Manager himself came personally to apologize, which shows how professional and courteous the team is. Mistakes happen, but the way they handled it was very impressive. We interacted with people from different departments, and honestly, every single person was extremely helpful and polite. Whether it was housekeeping, restaurant staff, chefs, or front office – they all went above and beyond to make our stay perfect. The rooms were super clean, spacious, and very well-maintained. I felt so comfortable and relaxed, it truly felt like home. The breakfast experience was outstanding! We had breakfast twice – once on arrival and the second time before checkout. The chef at the egg station was a real hero – he listened carefully to how I wanted my eggs and customized them perfectly. I rarely find such attention to detail even at other five-star hotels. The aunties making dosas and uttapams deserve a special mention – they made the BEST uttapam I have ever eaten! Hats off to them. The only small issue we faced was regarding the pool area. The telephone operator misguided us twice about the pool timings, and when we went, there was no pool attendant or staff around for almost 30 minutes. Even the spa area was closed, and there was no one to guide us properly. But this was a very minor issue compared to the overall wonderful experience. The second day breakfast had just one small point for improvement – the croissants did not taste as fresh as the first day and seemed like they were reheated. Everything else on the breakfast spread was absolutely perfect. Despite these very small issues, everything else was truly perfect. This is going to be my favorite staycation spot, and I am already planning to come back next weekend! I will definitely recommend Novotel Khopoli to all my friends, family, and colleagues
- Freedom64346167664 (8/5): Imagica Khopoli Review - I had visited Khopoli Imagica for 2 days. The rooms are quite big and clean. The staff here is very kind and polite, special mention to Harshit and Krutika (Housekeeping) for amazing services and keeping the rooms clean everytime we asked for. Overall the property is very well maintained and it provides a good package with Imagica theme park and aqua Imagica.
- Trip57056460636 (10/5): Good stay - The staff of hotel is very polite and helpful. I’m appreciation to harshit. He is very nice guy in housekeeping. All is good food and Imagica and view
- 125rajats (10/5): Exceplent service - Excellent stay. Great experience family with kids. Special memtion to Harshit and Laruat sang for excellent service in housekeeping.
- Ankitshah87 (10/5): Good - Really good experience very nice embiceance and staff very help helpfull harshit and krutika...good very highly recommend this place
- 813vaishalip (10/5): Happy stay - Supporting and good staff, stay is good and comfortable. Room service is good. Cleaning of the housekeeping is nice harshit and krutika I promote it.
- BackPacker340008 (10/5): Good experience - Excellent food Good stay must visit with Frnds and family we enjoyed a lot will visit again with my other Frnd’s and family
- Explorer24986591055 (10/5): Excellent stay at excellent weather - Hotel is very good and staff is very co operative with the guest. Everything is perfect as per their schedule. Hotel location is very good.. housekeeping staff is also punchual about services Mr harshit and Mrs krutika is very good and coperative...
- Road35572676718 (10/5): Excellent hotel - Come here for business trip. Service and location is very good. Staff behaviour all polite. Room cleaning is done by Harshit and krutika.
- GrandTour13832494965 (10/5): Comfortable stay at Novotel - We came here for family trip, stay is comfortable and good experience by hotel and staff. Harshit and krutika are very polite and helpful. And also food is good.
- PulkitGupta7068 (10/5): Wonder ful stay - Had a great experience! Comfortable rooms, delicious food, and warm hospitality and love thel mtowel art show by harshit. Room is proper cleaned. Would love to visit again.
- Trail48414075966 (8/5): The view of the hotel is amazing & stay is amazing - The housekeeping staff Kritika & harshit both are wonderful in there work.They have outdone there job.The hotel staff is very kind.Do visit & worth it
- swapnadeepclinic (10/5): Excellent Services with nice Hospitality - We Family of four visited Novotel Imagica from 24th August to 27th August 2025 Restaurant Staff Biswanath, Gitimoni, Jyotirmoy, Aashish, Sumit, Saksham of restaurant 'The Square'; Gaurav and Raja of 'Nitrobar, Yamuna of club Mahindra, Ankita, Swati, Kunal, Shreyans, Anchal, Aditya of 'ALL' ; Chhaya, Dahul, Marcina, Peeba of 'Tattva Spa' are the sparkling Stars of Novotel Imagica. Food in "The Square" was of Excellent quality in Buffet Spread along with variety, Taste, Cleanliness & Hygiene was top notch. Housekeeping & Spa services also were too good. Hospitality & overall ambience, Gym, Swimming pool are recommended really worth a try. Imagica tickets Support desk staff are also helpful & quick to respond. Definitely will be happy to visit again in near future
- FarAway56341670639 (10/5): Excellent - Quick and excellent service. Everything is good. Loved the experience. Room cleaned by harshit he is very polite person
- vishalgG7512GZ (2/5): Nonsense Hotel - I had a very disappointing experience with the reservation process at Novotel, particularly with the handling by the reservations team and Mr. Kesar Sarkar. I called three times, two days prior to my check-in (22–24 Aug), to speak with the reservations team. Each time, the call was disconnected after being told the team was busy and that I would receive a callback — but I never received one. I had booked a “Pay at Hotel” stay for two nights. However, 48 hours before check-in, my credit card was unexpectedly charged INR 12,331 by a merchant named “Front Office.” There was no prior intimation from the hotel, nor was this mentioned anywhere during booking on the Accor app. The terms and conditions (https://all.accor.com/a/en/information/internet-sales-conditions.html ) clearly state that if the booking is not prepaid, the hotel may ask upon arrival for a deposit or authorization, not 48 hours in advance, and without notice. Because I had no clarity on who charged this amount, I was forced to spend hours with the bank to report a fraudulent transaction and block my credit card from further misuse. After three hours, I received an email from Mr. Sarkar stating, "We will proceed to block the amount." This raises several concerns: 1. Why was there no courtesy to inform the guest in advance about blocking the amount? 2. Why does the merchant name appear incorrectly, making it impossible for the customer to identify the charge? 3. Why was the reservations team, especially VIP person Mr. Kesar Sarkar, unavailable to clarify, even after repeated calls? 4. If your hotel policy is not mentioned anywhere, how do you expect customers to know your policies? P.S. - I have no issue with amount blocking, but how you do it needs some ethics. If policies differ from what is published, customers deserve transparent communication. Lack of clarity, poor customer service, and incorrect transaction labeling create unnecessary stress and erode trust.
- jennifernT685OZ (10/5): One of the best staycation - The location ambience was excellent. As soon we reached the hotel. Santosh from front office and there was a boy i missed his and security lady name were very helpful and well coming. They help us to scan the bag. Santosh escorted us to the room. On the way to the room he gave a short tour of the dinning area, gym, pool. The room was amazing kudos to the HK team. I ordered room service for day 1 lunch I missed the guy name he was good at his work. Followed by Sanjay he served dinner both the day to our room. Was helpful and excellent service from both. We had lunch in the dinning room for day 2 Biswajit and Mitesh were excellent even in the busy hours they were helpful and did there best. Gaurav from the bar went extra mile to accommodate my request with the drink. I really appreciate his efforts. Last but not the least Suraj from IRD. I really appreciate the staff they made my stay relaxing in (Spa) and memorable.
- nileshshirke21 (10/5): A Truly Memorable Family Stay at Novotel Imagica Khopoli - A Truly Memorable Family Stay at Novotel Imagica KhopoliWe had a wonderful stay at Novotel Imagica Khopoli during the Independence Day weekend with my family. Aditya from the hotel team made our experience delightful by upgrading us to a suite and surprising us with goodies in the room. The food was excellent, and Gitimoni from Spice Restaurant made our dining experience special. Harshit and Krutika from housekeeping were also very helpful during our stay. A big thank you to General Manager Mr. Anil Chavan, who ensured our family stay was memorable and took time to share great conversations about travel. As an Accor Platinum member, this was one of my best experiences, great food, a huge swimming pool, and the perfect green mountain views during monsoon made it a relaxing getaway close to Mumbai. We look forward to visiting again.
- Odyssey04093711964 (10/5): Relaxing and refreshing holiday destination - Went for 2days with family.Excellent prompt service.The staff was courteous and very helpful.Ambience,food was excellent.Senior citizen friendly.Santosh from the staff went out of the way to help with our cab issue.Amazing hospitality.
- Trip14651366437 (10/5): Wonderful stay - Ammenities exellent house keeping service is also good beautiful place to stay krutika & harshit and laruat sang was veru copoperative and professional good service
- Meander00972123847 (10/5): Housekeeping - I'm stayed in novotel imagica for friends trip stay is comfortable and good service housekeeping harshit, sanika, kruitka are good behavio.. Room cleaning is good by housekeeping
- Coastal31982700070 (10/5): Review - Tasty food , lots of options and also crazy bar setup ,Best location and buffe arrange by amit Sharma And team tnx to banquet team and Hotel imagica bcz they treat very friendly And special tnx to Mayank ..
- Nomad58382822355 (2/5): Very bad check-in experience on 13th Aug at #novotel_imagica_khopoli - Very bad checkin experience on 13th Aug at #novotel_imagica_khopoli , we had booked 2 rooms one month in advance. But on the day of checkin we were assigned rooms which were stinking and not clean. We had to follow up with the front desk and housekeeping 4-5 times to get the rooms cleaned but the stink was persistent. We had to argue for change of rooms which was done after much escalations. The front desk kept saying that the rooms are all booked which was not true as we were later assinged a different room. All the other rooms on the floor were also vacant. ~Amit M
- Excursion47454952604 (8/5): Reasonably Fine - Hardly anything for kids...no place for a long walk...food was good...rates are ok...Housekeeping was excellent.Sanika and Harshit did a good job.
- Tourist41894200540 (10/5): Family vacation on the occasion of rakshabandhan celebrated beautifully with Novotel hospitality. - Very good experience, house keeping staff Harshit and Sanika were very prompt and good at service. Keep up the good work.
- 524jitun (10/5): Best - Best experience and in hygiene environment thanks to restaurant team and special tnx to mayank in pocket friendly budget I would appreciate to all staff of Novotel Imagica Khopoli
- Traveler49184392240 (10/5): Superb hospitality - The services from the staff was excellent and satisfactory. People here are polite and understands the customer very well. Discipline and timely services are the main features of the staff. Krutika, harshit from housekeeping staff were specifically excellent.
- mukundmaheshwari (2/5): Dubious stay and not a novotel - A complete dubious hotel. It’s nothing even close to Novotel. I wonder how does Accor even allow such hotels to use their branding. Heard for the first time that spoon n plates in a hotel like this is chargeable. Hardly any amenities in the room. Not more than a 2 or max a 3 star hotel. Like how does a hotel set there standards so low really surprises me. Unfortunately i had to stay here for a night, with bunch of unprofessional folks running this show. Would really prefer to choose ramada or any other hotel in this area but this. Prahlad and Ankita, you get a special mention here, when i experience great service i mention them. Here you get a special mention for failing to provide that tiny bit of hospitality that is expected.
- Explorer66560480914 (10/5): Krutika good helping nature - Very good property, nice environment, nice swimming pool, food and stay, service was good, staff is very humble, khopoli novotel imagica nice place
- Sunshine58043255281 (10/5): Experience - The experience was amazing we enjoyed a lot the service was fantastic and the room was very clean and even the taste of the food was very tasty should experience it Kritika and Harshit
- DayTrip39186264134 (10/5): Everthing was all good specially the property - Everything was so good especially housekeep when i went outside in waterpark the cleaned the whole room and all the clothes which we left here and there the all properly folded i think those housekeepers were harshit, krutika and sanika .
- Sherpa10278451931 (2/5): Not the Novotel experience that we desire - Property is not maintained. Rooms have humidity issues. Floor is wet and slippery in the rooms due to no humidity control. We ordered Veg burger which had smell of fish look like it was fried in the same oil as non veg food. Paneer chilli too, the paneer was not upto the mark at all
- Curiosity07794798837 (10/5): Excellent stay - The overall cleanliness of the guest rooms has been satisfactory. Beds are made neatly, and bathrooms are generally well-maintained. Housekeeping staff is polite and responsive to requests Aniket and managesh However, we recommend more attention to detail, particularly in dusting surfaces, cleaning under furniture, and restocking amenities consistently. Banquet halls were very clean
- Wanderer00729174444 (10/5): Great stay - Overall stay is very good and business meeting also.. I stay in 653.. room cleaning and service is very good by housekeeping. Our room attendant is very good harshit and Krutika floor incharge
- Go39830694630 (10/5): Great stay - Excellent service provide by housekeeping staff specially mentioned krutika and deb because of they are coming to my room and speak with me it's mean alot cleanliness is good
- Voyager40234358246 (10/5): Nice stay - Hotel is very good and staff is also very knowlegable room is proper cleaning harshit and krutika given extra effort in the room
- HiddenIndianBeauty (8/5): Good Holiday - Good Imagica Parade in the morning at 9 on weekend and 9:45 on weekend. Rooms are good but the bed and pillows are extra soft, which is not suitable for people with a back issue. They should keep an option of medium hard mattress and neck supporting pillows. Pool area has nice lounging options, some of which are shaded. Good food, Jain food was available and made as per our request. Also they are not making the best use of the view of the mountains, they should keep a lounge or view point on the 3rd floor.
- Dreamer12268642471 (10/5): - Warm, attentive front office staff: Special mention to Ankita,Sharyansh,Pramiti all were very helpful and Cooperative. The Check in and Check out was smooth. They help me out with so many queries. Great hospitality and with smiling face staff. Thank you so much for your service.
- Roving32570848829 (10/5): - Well maintained ambience with very good staff and management i was there for a event and it was really very great each staff was co operative front office staff was very helpful especially kunal disha Anchal and other staff smoothly check ins good food rooms all the things were up to date would like to visit again
- OnAir10208023160 (10/5): - I stay in a Novotel Imagica for business purposes stayed is very good and comfortable.. housekeeping give us good effort to clean and service harshit and krutika is a good effort to cleaning
- Escape21193029878 (10/5): great stay - housekeeping service is good altaf and krutika is good staff and best service provide regarding krutika is helpful and altaf is good boy for helping in clean my room food is good and best thank uh Novotel
- Daydream58136921760 (10/5): We have a superb experience and great and comfortable stay - The view is best.. My one year baby enjoyed very well.. nice experience. Thankyou Kritika and Harshit are the house keeping staff. They served very well.
- Culture15751557325 (8/5): Pleasant..... - Pleasant stay but only thing is non veg cuisine .... Hope for pure veg Krutika harshit house keeping is perfect thank you
- Tour27862267532 (10/5): Room cleaning - I’m coming from Varanasi with my family, here I get best hotel room best room service and best room cleaning by pinki Thank u so much
- DayTrip45845790627 (10/5): Good stay - Very clean room and good food & servive staff is very good Harsh it , deb and lauretefli are very polite persons they treat us very good
- Freedom51904193023 (10/5): Room service was too nice - I found the house keeping very genuine and nice when I was not in my room miss Priya cleaned my room and it was very clean and hygienic and she didn't touched my stuff which was so safest
- Paradise50870786538 (10/5): 10 stars from me - Best service and clean room and full co operate by priya deefenit first motel in Lonavala at Novotel imegica we happy to stay hear
- Navigate08998161094 (10/5): It was nice - I found the house keeping very genuine and clean when i was not in the room my room got cleaned by miss Priya and found that it was really clean and hygienic
- Roam68548062234 (10/5): Nice - House keeping was super and safe i found the room so clean and hygine after the cleaning. And also i found that my stuff was placed right
- Climber16879306135 (10/5): Spent a family vacation to visit imagicaa theme park - Had a good experience and stay at Novotel imagicaa Khopoli. The staff are helpful and respectful. Especially harshit and krutika were amazing.
- Escape56465608384 (10/5): Happy Stay! - The stay was good comfortable. Services are on top. Harshit Sahu and Krutika, from cleaning staff and room services, they are really good.
- Flyer46102434871 (10/5): good stay - ambience and service was very good. The view from the room was very nice and the rooms and bathrooms were very clean. harshit, krutika and aniket, kiran is a very good person. it’s a very nice stay.
- rh20009 (10/5): Best hotel - Service is good and the hotel is good environment is good. Food is good. Everything is excellent. Must visit. Harshit and jenny is good at cleaning. and Ayyappa & Krutika is good
- jerinjackson (10/5): 5 stars for Novotel and amazing service by Upender! - Had a great stay at Novotel, and I have to give a special shoutout to Upender from housekeeping. She kept the room absolutely spotless every day and added such a warm, personal touch. Super professional, kind, and detailed — truly one of the best! Thank you for making my stay so comfortable.
- Wanderer12399541744 (10/5): Housekeeping and cleaning - Harsith is diligent and thorough in his housekeeping and cleaning work. He ensures every task is done with care and professionalism.
- Cruiser67660719779 (10/5): Happy Stay - Mr. Aniket and Mr. Harshit did a wonderful job keeping cleaning our rooms clean and the other staffs were also great. The pool experience was also great we all enjoyed it.
- GoPlaces17455042936 (8/5): My novotel stay - Staff is helpful and courteous. Sanika deb were very helpful. Cleaning is good and atmosphere is very good. Building is well maintained.
- kunalgaba2106 (6/5): Average facilities with below average food. - The property is rated 4 star but doesn't feel like a 4 star property. The rooms are not that clean, food is below average. Service in the restaurant is below average. Easily avoidable.
- Curiosity65035357772 (10/5): Housekeeping - Excellent service provided by krutika and sanika They give Excellent job and service I loved it Thank uh Novotel It's great stay with this krutika and sanika
- jayjayjoshi (10/5): Good experience at Novotel Imagica - The house keeping and room service provided by Harshit Sahu was good. A humble and genuine person who makes you feel welcome. Food at the hotel isnt quite good. Rooms are decent. Overall a good property and stay experience.
- Passenger50043291628 (10/5): Housekeeping - Excellent service provided by sanika and krutika Housekeeping is good Location is good thank uh Novotel for Great stay
- 365rameshs (10/5): Housekeeping - Good experience at Novotel Specially krutika and sanika did amazing job 👍 both are energetic and krutika is very attentive sanika is good with the communication ♥️they deserve more thank uh
- Excursion24443680141 (10/5): Housekeeping - Harshit sahu is the best in housekeeping ,very polite and humble ,perfect in his work Hotel is very good in services....
- Global03523676788 (10/5): Housekeeping - Excellent service provide by krutika and sanika Well done both of uh guys keep it up with good work Both are good communication and happiness
- Passenger23989433810 (10/5): Housekeeping - I stayed in 653.. room is completely clean and stay is good . Clean by harshit and Miss krutika .. hotel is very good.. and morning parada awesome
- Vacation45066578003 (10/5): Housekeeping - Excellent service provided by kishor and krutika Room cleaning is good and whenever I want they give I like to say that krutika is good lady and strong Kishor is help a lot for cleaning
- Journey15114773154 (10/5): Very nice stay - Had a very nice and a comfortable stay, Mr Pravin has looked after us very well Highly recommended. The food was very delicious, the location is very nice, near the highway.
- Culture65707164264 (10/5): Will recomend others to enjoy the stay. - Our stay was wonderful. Housekeeping is awausum. Everything is at its place. Staff especially Mr. Pravin and his Team leader Mr. Deb helped us a lot to upkeep the decor of the room.
- GoPlaces52957510523 (10/5): Great - Room cleaning & all other Service is very good Sapna & Dev is very cooperative & kind. Great service, very helpful & the rooms were perfectly clean.
- NehaC475 (10/5): Excellent house keeping - Great service by house cleaning and amazing stay. Harshit and Kruti did a fav job. They definitely deserve a raise. Amazing stay at Imagica. Really had a great time.
- Ashwini (10/5): Star experience - Lovely place to visit. Specially with kids it’s treat for them. Kids friendly staff and extremely clean. Totally a 5 star experience at Novotel.
- Franky (6/5): - Considering that Novotel is a 5 star rated hotel, lot of things were missing. No welcome drink, No Garden for kids to play. My room was small with small beds, it was very uncomfortable for me to sleep. We had booked a room for 2 adults & 2 kids & I did not like the room or beds. Not much amenities to enjoy. Good that I had booked imagica theme park & then water park the next day or my stay could have turned out to be very boring. To make my experience even bitter I was made to wait for 20 - 25 minutes for checkout. There were 2 counter, your staff Deepa told me that the other counter which has 5 people in queue was for check-out. Her counter only had 1 in queue. When I questioned the manager (Aditya I believe), he said both counters are for check-out & deepa lied him that she told me the same. Honestly I enjoyed in imagica & not in Novotel. Breakfast was good but can be improved by introducing more Non-veg breakfast items. Overall Not worth the money paid.
- Verified traveler (2/5): Harsh realities. - We had a confirmed booking for one superior room having one king size bed as shown in booking page.We reported for check in correectly at 2 PM.But they kept us waiting for more than 2 hours and compelled us to check in a twin bedded room ,completely different , as shown in the booking page.This was a connecting door with another room apparently looks like a kids room having low type comode,very problematic to both of us .
- Nilesh (6/5): - The staff at reception was overburdened with long queue of people trying to check in. On top of it they didnt allowed me to checkin saying they have not got any reservation for me from expedia. I had to check with expedia and after lot of to and fro they finally got the confirmation and i was given the room. It took almost 2 hours and it was a pathetic experience as i was with family including kids. Otherwise the hotel is good, clean and nice to stay in.
- Neelesh (10/5): - We loved our stay at this property. Very clean and their buffet breakfast , lunch and dinner has variety of options and really delicious !
- Neelesh (10/5): - Our stay at this property was very pleasant. The rooms are very clean and spacious. Their buffet breakfast, lunch and dinner has lots of variety and really delicious!
- vivek80s (10/5): Nice place - The hotel is located at a great spot - the attractions (theme park and water park) The water park is a bit far out - so be ready for that, there is a shuttle service (wish it was a bit more professional) you can just walk to the theme park The hotel was great, they had a little hotel procession / parade with princesses and dances - we only got lucky as we just happened to be passing and the kids loved it - it would be great to let guest know such activities so they can plan for them
- Scenic55289165852 (2/5): BAD SERVICE - The most pathetic service hands down. Rooms are not properly lit, lights don’t work, key cards don’t work, service is truly the worst. For a big chain as they claim to be, it certainly doesn’t feel like one. There’s a min 30 mins delay on the services requested. Would rather go to radisson that’s very close to Imagica.
- Pioneer57231799405 (10/5): Housekeeping cleanliness - The experience was very good. The staff members Krutika and Santosh were very helpful and welcoming. Good experience. The room cleaning was very clean and nice. The people helped us for all the things. The reception staff was also very helpful and amenities are good
- 205rajnikants (10/5): Amazing stay - Excellent team work from front of the team to the kitchen staff to the housekeeping team all amazing. Most importantly Kunal,Disha, ismail were helping me. The team is will to let you know all the things about the hotel and will also provide with activities
- kojre36 (10/5): Happy stay - I recently had the pleasure of interasting with front desk staff ismail at novotel imagica khopoli and I couldn't be more impressed with the level of service. Form the moment I walke in the team was warm welcoming and incredibly professional. Them were quick to check me in answers all my questions with a smile and even went above and beyond to ensure my stay was comfortable
- Ankita (10/5): Highly recommended - The hotel is really good and food is excellent. The staff is cooperative . One note be very specific regarding room cleaning , you want or not. As I informed the team at reception no room cleaning required but still when we came back from imagica , room was cleaned. Imagicaa is walking distance and hotel is amazing. Fun part cartoon imagicaa performances at the restaurant keep up the feel of the place.
- Verified traveler (10/5): - The best option if you want to have a nice & comfortable stay near Imagica!
- Kaushik (4/5): - Service is very Poor
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